Recent Reviews from AutoNation Toyota Thornton Road

It was very disappointed it took my 15k oil change service for 4hrs. I've never been with other service center that took me 4hrs for change oil, Hence i did an appointment for this, seems like i am walk- in to experience of this waiting time. frustrating of what had happened.

Ricky Taylor was extremely helpfully with getting me a new tire without an appointment! The best adviser at this Toyota dealership!

Wrong diagnosis and they stole the refrigerant out of my car.

Great experience at Autonation. Inquired about a Tacoma and Kyle Rhodes reached out to me. I was picky on the truck I wanted and he searched everywhere trying to find one that matched my needs. He got me a deal and the process was smooth.

I'm really happy I went to this place. Not gonna write a page this time, seriously tho yall should go

I worked with Kyrie and he was amazing and very helpful in making my purchase a positive experience!!!

Today I went to just get an estimated appraisal for my 2017 Chevy Cruze. I had hopes in trading in my car but wasn’t sure if the numbers would work out correctly and cause me to be in negative equity. I worked with the sales professional Travis Holtzclaw who was absolutely AMAZING!!! He was very professional, listened to all of my concerns and made the price I needed happen. He worked diligently and quickly to meet every single one of my needs. I HIGHLY recommend working with him. I was able to trade in my 2017 Chevy Cruze with a brand new 2021 Toyota Camry and I wouldn’t of been able to make that happen without travis’s help. I can’t thank him enough for his exceptional service. I will do business with him and refer as many people as I can. Travis deserves to be recognized for his professionalism, and hard work!

Salesman Mills and Winston went above and beyond to make sure we love the car and what a deal

I had a scheduled appointment but when I got there they couldn’t find my appointment in the computer. However that did not stop them. They took my car in and got it out within a hour! Plus prior to my appointment they gave me a coupon for my oil change! Happy Customer!

Kyle Rhodes was exceptional!! He went above and beyond to make my car buying a success. He was so helpful and took his time to make sure I was completed satisfied with my purchase. Highly recommend him!

WILLIAM MCNIECE & Matt we’re WONDERFUL. William was the most patient guy ever! And Matt was so kind and warming. I came in just asking for information on a trade in and they literally gave me what I needed & want. I recommend everyone but mainly women, the men here are respectful and they made me feel so comfortable and safe. I absolutely wouldn’t go anywhere else. Been here 3 times in a year in half. They always take care of me❤️❤️❤️

That was one of the worst experience I've ever had . I arrived at 10:30 and was not seen until 12:30. They explained what I needed and told me that it would be a couple of hours so they gave me a courtesy ride home. They then called me back to tell me that I was missing a part from my front brakes that wasn't under warranty. I explained to them that Toyota was the last people to work on them. They question what I told them until they went back into my records . They did honor my warranty however they said that they had to order the part and that it'll be tomorrow morning before my truck would be ready. By then I have missed my 4:00 appointment and they would not give me a loaner/rental. Now I'm stuck at home . The next day I had to call Toyota because by then it was 12:20 and I haven't heard anything back from them. They finally called me back at 2:30 to tell me that everything was repaired and that my ride will be there to pick me up at 2:45. The ride didn't get to my house until 5:30. No one called to explain,the manager seemed to avoid me and I missed an entire day of work. 😠

Mamadu balde was excellent his service was amazing 10/10

Great service. I worked with Bj he was great. Definitely recommend him.

Sensitive and thorough

Mamadu Balde helped me pick out the perfect car for a low price.

Usually I have a better service expeience but my rep yesterday was poor with communication. When I walked up he said "are you waiting on me?" and after I said yes he proceeded to start doing other stuff like filing paperwork but never said anything like "ok give me moment and I'll be right with you." Instead it was as if he was ignoring me standing in front of him. He only spoke to ask my name and then ask which car was mine. I was waiting and saw that my car was finished but he didn't call me up after 20 mins of still waiting for him to inform me that the car was ready, I walked up to him and he literally walked away from his desk right after I walked up there. I stood there for 5 mins waiting for him to come back only for him to come back and have a headphone in one ear because he was on hold for a personal call....IT WAS THE WORST EXPERIENCE I'VE EVER HAD AT AUTONATION TOYOTA. He was not engaged in his work and the customer service was horrible.

Very awful experience with AutoNation Toyota!!! Last Friday, it took us over 30 minutes to schedule an appointment over the phone for Monday. On Monday morning at 9:30, we dropped off my wife's car for an oil change and car key repair. We attempted to contact the service desk twice after the 1 hr 30 min estimate to complete the service, and we couldn't reach anyone on the phone. Fast forward 7 hrs and with only 30 minutes until closing, we ended up going back to the shop in hopes that the service was complete before they closed. Upon arriving it took an additional 15 minutes to check out and the associate handling our service told us they spent over 4 hours trying to fix the car key before they started on the oil change!!! They also left one of the car windows down and left plastic and a paper mat in the car. Also, the sales team contacted me about selling the car, but their service team NEVER contacted me to pick up the car AMAZING! After this horrible experience, we left manager Brian McClain a voicemail to contact us, but he hasn't called us back as of today. We will NEVER EVER get our car serviced here again!!! F--

Very awful experience with AutoNation Toyota!!! Last Friday, it took us over 30 minutes to schedule an appointment over the phone for Monday. On Monday morning at 9:30, we dropped off my wife's car for an oil change and car key repair. We attempted to contact the service desk twice after the 1 hr 30 min estimate to complete the service, and we couldn't reach anyone on the phone. Fast forward 7 hrs and with only 30 minutes until closing, we ended up going back to the shop in hopes that the service was complete before they closed. Upon arriving it took an additional 15 minutes to check out and the associate handling our service told us they spent over 4 hours trying to fix the car key before they started on the oil change!!! They also left one of the car windows down and left plastic and a paper mat in the car. Also, the sales team contacted me about selling the car, but their service team NEVER contacted me to pick up the car AMAZING! After this horrible experience, we left manager Brian McClain a voicemail to contact us, but he hasn't called us back as of today. We will NEVER EVER get our car serviced here again!!! F--

Very helpful salesman , ask for MIKO

Good customer service and timely delivery of service

Pleasantly surprised at how easy, honest and fair of an experience this was. Our salesman was professional, friendly and knew exactly what he was doing. Very knowledgeable about cars too! We will definitely be back to trade in our GMC Acadia for a Toyota very soon!!!!

If you need a vehicle, call the best in the Biz, Travis Holtzclaw!!! I could not find the truck i wanted in Florida, called Travis in GA and within 2 weeks it was on the lot from 2 states away he made it happen. In and out in under 2 hours! I have never experienced the service i received!!! Thank you Travis, you kept your word, got me the best truck ever and most importantly, gained a friend!!!! Highly recommended

The people in the Service Department are first-rate: enthusiastic, courteous, helpful, and understanding. All the best to them!

I purchased my very first car on my own a couple of days ago and I couldn't be more happier. My salesman, Travis was extremely helpful and patient with me the entire process. He was very understanding to all of my needs and what I wanted for my trade-in. He thoroughly explained everything to me and I was able to walk away with exactly what I wanted and for the price I wanted. I felt like a superstar when he rolled out the red carpet and put the pretty bow on my car lol so my mom & I could get a couple of pictures. I truly appreciate Travis and Auto Nation Toyota Thornton Road. Thank you all so much!! If you are in need of exceptional customer service and a beautiful car please don't hesitate to ask for Travis at Auto Nation Toyota Thornton Road.

Good

Lamin and Collin are so excellent with their customer service. Lamin went above and beyond to make sure I got in a good vehicle. I walked in doubtful that they would work with me with a low down payment and needed a car in a hurry. But I'm walking out with a 2018 Toyota Corolla with great mileage. I'm so relieved and this is going to save me thousands of dollars a month from renting.

The staff was wonderful just came in to check on prices and ended with a Highlander 2021 Yeah!! Diana, Junior and Simo where excellent and where able to make this happen. Thank you for your wonderful service.

AutoNation Toyota Thornton Road and Omar were wonderful to work with. Omar was very helpful and courteous to answer all the questions my husband and I had. We are out of state and Omar went out of his way to do a video of the vehicle we were interested in. In the video Omar was gratuitous enough to walk around the vehicle and point out any imperfections such as scratches or dents so there would be no surprises. The vehicle was in great shape and we decided to purchase, being from a different state, Omar was able to walk us through the process, keep us in the loop and go out of his way to track down finance paperwork. He could of just ignored us but Omar was very professional and made us feel comfortable purchasing a vehicle from them. Omar has stayed with us even after the paperwork was completed and has continued to help support us with the transfer of the vehicle. I give Omar as well as AutoNation Toyota Thornton Rd five stars for the way they handled out of state buyers and their professionalism. Thank you for making the purchase of our new vehicle easy and comforting.

They list the trucks for sale on their website for one price , but add a additional price for add on features to the truck , not listed on the website. Hidden added price not shown on the website advertisement

This place is a joke and a bunch of lairs waste my time

We drove almost 2hrs to get here and this amazing young man Omar helped us by making our purchase of a 21 Toyota Supra very easy, he definitely made our experience better after the long drive Trough traffic. I am only doing a review because of Omar, I usually only do reviews when it’s bad but Omar was amazing so I had to give 5 star

Great service. Detailed estimates. Best of all, repairs came in UNDER budget!!!

They do good work but they are to slow. It should not take 2 hours for an oil change when you have an appointment.

Matt the sales manager took great care of us, delivered the car I wanted, this was the second car we bought at Auto Nation in the last six months and both experiences were above and beyond any other dealers mark.

Awesome buying experience and able to beat the price with any dealership. Ornella was super friendly and she had explained each and every detail.

Technicians misdiagnosed the issue, recommending to replace the entire evaporation system for $1100. Took my auto to another shop (Toyo-Tech) where they found a rodent had damaged a vapor line. They communicated the issue was located via the standard visual inspection all vehicles undergo. If I'd allowed Autonation to replace the evaporator system (which was not damaged) I would have been out $1100 and still had a check engine light. I bought my 2009 Corolla new from this dealer and have always used them for service. After this experience I will not be returning here, either for service or when I purchase a new Toyota in 2022.

I had a long chat with Brian one of the workshop managers to check on my vehicle’s service records. It is important that clients get to meet the workshop managers as well as the service supervisors and technicians that work in their cars. The reliability of your vehicle today is as good as as the customer service.

Only thing I recommend at autonation Toyota is the service write Anthony Cox he is very knowledgeable and helpful he takes care of my concerns and needs every trip thank you Anthony

It was a very nice experience buying a car at Auto-nation Toyota! A big thanks to Kevin and Travis, they were not only professional, they helped us a lot and made the whole process of buying a car very simple! Appreciate all their help..!

Entire staff was extremely friendly and helpful. Travis Holtzclaw, our sales person, was absolutely awesome! He went out of his way to get us the car we wanted at a great price. I have bought several vehicles over the years but our experience with Travis was seamless and very professional. Would give him 5 stars any day. Gary & CJ

Had some good time on show room and sales persons Travis and Kevin are so nice in sharing details about vehicles and purchased a RAV4 XLE here

Would have been five stars if not for scratches on both sides of hood from a mat that is supposed to protect.😣

Don’t waste your time here

It took a few hrs to get the paperwork completed however, Lamin was absolutely great at handling everything. I was thoroughly pleased to drive out with my 2022 Toyota Corolla!

Came in to have rear brake lights bulbs replaced. Scheduled my appointment with the best service advisor Anthony Cox and the work was completed and my car was returned within 1 hour. Anthony Cox is the best.

I appreciate the outstanding staff in the Service Department.

Parts Department was very helpful assisting me. The New Employee was exceptional

Past visit received just 4 stars. It took awhile for me to be acknowledged and checked it. I also didn't receive a call to advise my car was ready. The wrong number was on my account but they didn't not bother call me cell that was also on the account.

Skyler was so helpful during my car-buying process! He helped me find the perfect car and did everything he could to get everything perfect for me!! Thank you!!

My situation was challenged! I had a 2020 Chevy Trax with almost $4000 in negative equity with a $543 car note, and 28% APR. I got bamboozled! I was looking for something with better terms and other car dealerships were offering me $14500 for my car, almost $3000 for a down payment to get another car at the same high APR rate, and same car note, smh. Went in to AutoNation Toyota and worked with Khyree (might be spelling it wrong) and he promised he would get me a BRAND NEW car with better rates. I didn’t believe him based on my previous experiences with car dealerships. Credit score was in between 540-550’s. He was able to get me into a 2021 brand new Toyota Corolla sports edition, with only 16% APR (nearly cut in half), $600 down payment, offered almost $18000 for my old car, and for the same car note amount I’ve been paying for my Chevy Trax. I’m so happy with my purchase!! A beautiful car, with beautiful terms. Easy as pie! Should’ve believed him from jump. Thanks Khyree!! He made my experience stress free and very pleasurable. Ask for him!!

My situation was challenged! I had a 2020 Chevy Trax with almost $4000 in negative equity with a $543 car note, and 28% APR. I got bamboozled! I was looking for something with better terms and other car dealerships were offering me $14500 for my car, almost $3000 for a down payment to get another car at the same high APR rate, and same car note, smh. Went in to AutoNation Toyota and worked with Khyree (might be spelling it wrong) and he promised he would get me a BRAND NEW car with better rates. I didn’t believe him based on my previous experiences with car dealerships. Credit score was in between 540-550’s. He was able to get me into a 2021 brand new Toyota Corolla sports edition, with only 16% APR (nearly cut in half), $600 down payment, offered almost $18000 for my old car, and for the same car note amount I’ve been paying for my Chevy Trax. I’m so happy with my purchase!! A beautiful car, with beautiful terms. Easy as pie! Should’ve believed him from jump. Thanks Khyree!! He made my experience stress free and very pleasurable. Ask for him!!

Wait time was way to long with an appointment.

I've been at Toyota four times in the last month. First, I went because my battery kept dying and it was about time for regular maintenance anyway. They didn't have the battery in stock so I was planning to go to autozone to replace it later. After they told me that they said they were almost done with the rest of the maintenance so I'd get my car back shortly. Over an hour passes and they haven't given me my car. While I’m waiting I get a call from the sales area asking if I'd be interested in getting a new car. The one I had was a 2020, they wanted to get me into a 2021. I said no, unless it costs the same as the car I already have. He said he might be able to do that. I go over and fill stuff out. He comes back a few times with way higher prices and I continuously say no. After a few rounds of this he come back like "ok we can get you in a new car at the same price." I said cool. He has me sign stuff and then I ask about the car and he's like "oh it's not here, it'll be ship and we'll have it here for you in 10 days." Why are they selling me a car that isn’t even there? When I talk to the financer he raises the price of the car by a few bucks which was fine. However, I get the car MORE than 10 days later and when I get it, IT'S THE SAME CAR I ALREADY HAD. This is partially my fault for not asking what the difference between and 2020 and the 2021 is but I thought there had to be at least some difference. There is none. So now I'm paying more for the car I already had (again only by a few bucks but still, I would have kept my old car had I known.) If he would have charged me what he wanted for this car I would have been livid. I could swear they just cleaned up my old car and handed it back to me. The only reason I know it's not my old car is because it also CAME with a parking brake malfunction. The sales guy drove me over to the service area and they were closing so they wouldn't look at the car. I made my own appointment for the parking brake malfunction. I got to my appointment and immediately get stung by a bee in their waiting area out front. I'm allergic to bees so I took my car back and drove to the hospital. Remade my appointment after leaving the hospital. THIS appointment, I'm waiting for my car for 3 hours. At about 2 hours in I notice my car outside in the pick up parking area. I figure they're coming to get me soon. They do not. I sit there for an hour thinking they're gonna take it back again because they probably have more to do or maybe it's not my car. After the hours is up, I go out and look inside. It is my car. I go back to the desk and tell the guy my cars been sitting in the parking lot for an hour. He says "they haven't brought me the key" and goes back. He comes back with the key, tell me they cleared the computer so there's no alert for the parking brake malfunction and to bring it back if anything happens. So I sat there for an extra hour. For nothing. My husband has his appointment a few days later for normal maintenance, they do the SAME THING to him. He sees it parked, goes to look at it after a while because of what happened to me and sees his work ID and cup. He goes back to tell them it's parked there and the guy says "no it's not..." Again, his work ID is in plain view. Dude goes to the back and my husband watches them move the car then they call him back out to give him his keys, still insisting they didn't leave his car sitting. Today, the usb port stopped working so I have to make another appointment. I’m watching for my car this time I going up as soon as I see it. I don't leave reviews but I've dealt with this place once a week for the last month and every experience has been garbage.

Went to get my car serviced today and not one service person could help me due to all of them joking and talking amongst themselves. Then after standing there for about 15 min, one gentleman decides to offer service and then it took me another 20 min to get checked in because all the service techs decides it was time to continue their conversations. Worst customer service!!!!

Mamadou was great

Great people, knowledgeable staff and quality vehicles. I got my 2018 Honda Pilot EXL, superb!

Absolutly amazing customer service!!!

Skyler helped us purchase our 2021 venza today. Not only was he the most knowledgeable salesperson we've ever had, he was very kind and patient. We will definitely be back for our next purchase.

Skyler was awesome! He knew his cars, was very helpful, and knowledgeable about what we needed for a vehicle for our family.

The process to acquire a vehicle was seamless and straight forward. The sales person Hugo C was very helpful and proactive. Hugo was not "push" just focused on what I need based on my research done upfront. Ricardo (Finance) was also helpful in order to get the best coverage accordingly to my specific needs. Great customer experience.

Very good experience with the service visit at Thornton Rd Toyota.

Great, beautiful, professional, and caring My service advisor, Anthony Cox was very professional and caring. He knew what he was doing. He listened to my concerns and worked diligently to help in a professional and speedily manner. My wait time was minimal and the waiting area was clean and comfortable. The coffee was excellent. Thank you Anthony for making my service appointment a great one and thank you Autonation Thorton Road for the excellent service you give.

Awsome environment. The sales person Diane was great. So I got a new car after the fact. That's why I gave 5 stars because of her and because I got a car. Thank you Diane you were great and you took the time to help us through out our process of getting a new car.

I have purchased two vehicles from here and get them serviced here as well. The service department is generally good overall and has made improvements over the years especially in regard to the wait times. However, this last visit I waited over 3 hours for a 20,000 mile service appointment and alignment. In addition, I asked specifically for something to be inspected and repaired in my vehicle and it was forgotten which means I will need to make yet another appointment to get it done.

How long does it take to cut a key and program it, when the person who is to do the work has no other service job to do at the time? One hour???????????????????????really

Me and my wife just bought a vehicle from here had a great experience if you're going to buy a vehicle I highly recommend you ask for Hugo he's super nice and very helpful you can't go wrong.

This was a wonderful experience from day 1. We found a vehicle in Tampa with Autonation and had planned to trade in vehicle in Atlanta then drive down to pick up vehicle in Tampa. Then it was recommended that they would be able to order vehicle and have it moved from Tampa to Atlanta to allow for one trip vs 18hr round trip to Tampa and back. Tampa location refused to release vehicle and gave my wife a terrible conversation and not polite at all. Said he would rather blow up the sale than release the vehicle to Autonation Atlanta. Well Magy and Simo went to work and fought up the chain to get the vehicle moved from Tampa to Atlanta so it saved us trips, especially with children to have to manage as well. All this to be said, Autonation Toyota in Atlanta is a PHENOMENAL dealer and after experience with another Toyota dealership few years back (terrible all day affair which ruined me on buying a car from dealership again), Magy and Simo made a prior dealer experience and one with Tampa Toyota dealership, all but disappear with how well they conducted themselves as well as working to ensure we were kept informed and up to date throughout. Thank you both again for a wonderful experience and it was a joy!

A big thank you to Kyle Rhodes! Kyle assisted me from the moment I contacted AutoNation Toyota about buying a car until I happily drove my new 4Runner off the lot. He helped me through each step with ease and professionalism. He was knowledgeable and answered all questions. It was a pleasure to work with Kyle!

I would like to thank the most pleasant young lady. Diane who assisted me in grtting a great new car deal here along with her Manager Mr.Simo I really appreciate both of them for helping me out.

Maggie was awesome. Great price, financed through the dealership. That takes time and is annoying, but is expected. All and all very good experience

Omar was a tremendous help!! Super nice and definitely listened to our wants. Definitely recommend him as a salesperson if looking for a car. Omar fue una ayuda tremenda. Nos puso mucha atención. Lo recomiendo si vienen a buscar un carro.

Service center was very professional and friendly.

Maggie was the best super great customer service and very respectful and helps out with what ever you need 100% recommended

Check-in process: 45 minutes. Seriously. First 25 minute to move 1 car length. Nice staff though

My Salesman was wonderful from Day 1 I real appreciate the way he treated my daughter and myself if anything wasn't right with the car that we got he made it right he went above and beyond and I like to thank Mr Keith Rust for an amazing experience. You should go to AutoNation Toyota on Thornton road and ask for Mr Keith Rust he's a great salesman THANK YOU

The service was great and the customer service was excellent!

If you want to wait for over 2 hours for an appointment for an oil change and be provided with poor customer service, this is your place! My family and I have gone here for years since it’s close and the service has changed. Even with an appointment you have to wait for hours for just a simple service. After driving into the service bay, you won’t be acknowledged by any team members. If you’re lucky, you might find your servicer and they might be able to help you. I usually schedule with Ricky Taylor and he tries his best to take care of me but I understand there is a lot out of his power to create a better experience for customers. I am sure I am not the only one who had to wait over 2 hours for an oil change. I cannot recommend this dealership’s service department. Save your patience and time and go somewhere else.

Definitely not a Lexus experience, more like Auto Zone, but Anthony was Cool.

Took 3hrs to rotate tires. I started asking question and no one knew. Service writer couldn't find the keys. Not happy with service.

Great job mills hook me up best deal they work with you they did a great job with me and I think they will treat you good 5 star for them. Gran trabajo me ayudaron me atendieron bien se que ellos harán un buen trabajo con ustedes recomendado 100%

The service time was longer than I expected for an oil change and tire rotation.

Provides excellent customer service, looks out for their customers, and Autonation is a great place to buy a quality car Ask for Kyle

I have been using this Toyota for many years for service and repairs. Yesterday my wait was extremely long, but they did seem very short staffed. The 2 men that helped me with repairs were very nice and courteous. The only real complaint I have is that my car on the inside is always filthy when they are finished . They should really wipe it down when they are finished.

Bro was cool very inviting nice hospitality fast service was especially provided by mills , he made sure I got what I wanted with no hassle and no extra bs , I 10/10 recommend this guy and this place , Toyota on Thorton rd was dope and clean y’all needa check it out nah fr

Called and received same day service, techs were knowledgeable and kept me updated concerning delay with service being completed at time given .

Great work by great techs

After purchasing a car from this dealership, I experienced an issue that was immediately addressed by the general manager Simo. He was attentive to my concerns and solved my problem the same day I presented it to managers at the dealership. I got exactly what I wanted promptly. His level of customer service was exceptional. I decided to continue doing business with this dealership mostly because of the level of care and attention he gave to solving an issue with my initial purchase. I was later referred to Ornella as my sales rep. She was very friendly and quite knowledgeable about the car that I was going to purchase. She was attentive to the concerns that I had regarding the overall purchase of my car. She even took the time to address some questions that I had about my car a few days after my purchase. I would recommend purchasing a car from this dealership if you’re going to use Ornella as your go-to dealer.

Great experience!!! I went in for my 10000 mile service. The only thing they didn't refill my window washer fluid. Laurie

Everyone was fantastic! They worked with us to get us the financing we needed. We have had issues with people selling cars out from under us or not being willing to work with us on money since we were buying a used car. Not here! We were treated so well from beginning to end and they really seemed to care about us and our experience. Our sales person, Simeon, was amazing! He updated me consistently but never came across as pushy. He was down to earth and kind and extremely patient. I've never worked with a better car sales person. Even our test drive was exemplary. He made sure we tried and tested everything in the car because he wanted us to get what we wanted in a vehicle. We drove over an hour to get here and we would do it again to get this quality of customer service. I would absolutely shop here again and everyone should #Ask4Simeon!

Today was awesome thanks to Skyler. Service was great they worked hard to make my day. I recommend coming here to get your next car.

I am a senior, I did the wrong thing and shop by myself and l felt l was harressed.

Wonderful and professional, was very impressed!

Great job Russell. They had me back up and running very quickly

Winston and Brian really took care of me and my mom. I am happy we were able to get the cars we both wanted.

Excellent good customer service

Called and confirmed they had certain car, and got an appointment with a certain salesman. Only to drive over an hour to find out the salesman was off and the car was not available. Starting off a sale with lies was not the best way to start I should left then.

DO NOT EVER USE THEIR SERVICE DEPT. I BOUGHT A CAR AND WITHIN THE 7 DAY RETURN POLICY NOTICED A RATTLE SOUND IN THE RIGHT TIRE. I WAS TOLD IT NEEDED A STRUT REPLACED AND CONFIRMED THAT MY WARRANTY WOULD COVER IT. (IT DID NOT) THE MANAGEMENT DID HELP ME WITH THE PRICE AND TOLD ME THAT IT WOULD BE DONE ALONG WITH AN ALIGNMENT. PICKED UP CAR, ALL MY BELONGINGS WERE REMOVED AND NO ONE COULD FIND THEM (FIRST OF ALL) AND THEN I REALIZED THAT THE ALIGNMENT WAS OFF. I ASKED THE SERVICE DEPT DID THEY DO ONE AND THEY SAID NO, BUT WOULD DO IT THEN. DRIVE HOME, THE RATTLE WAS STILL THERE AND IT DID NOT FEEL BALANCED. I TOOK IT TO A MORE RELIABLE SERVICE DEPT AND THEY SAID IT WAS NOT ALIGNED AND THEY DID FIX IT (OF COURSE FOR MORE MONEY) AND AGAIN, THE RATTLE WAS STILL IN MY RIGHT TIRE. FAST FORWARD, YESTERDAY, ON MY WAY TO WORK, METAL FELL OUT FROM UNDERNEATH MY CAR AND THE RIGHT TIRE HAD TO BE REMOVED TO TOW MY CAR TO THE SERVICE AREA OF "ANOTHER AUTONATION". I WAS TOLD THAT A BOLT HAD BEEN LOSE AND THAT IF MY STRUTS HAD BEEN REPLACED, THE LOSE BOLT SHOULD HAVE BEEN NOTED. (duh) ANYWAY, AGAIN, MY CAR IS IN THE SHOP AND OF COURSE, WAS TOLD THAT THE WARRANTY WILL NOT COVER IT (ALWAYS A LOOP HOLE). I HAVE HAD THE CAR LESS THAT 2.5 MONTHS AND PAID OUT $1500 THAT I DID NOT HAVE. HORRIBLE PLACE TO DO BUSINESS! STAY AWAY!!!!!!!!!

I had a great experience buying a new vehicle! Thanks to Skylar, I got EXACTLY what I wanted quickly and efficiently. Buying a new car can be very very stressful, but Toyota and Skylar made it a breeze and set my expectations from the get go. Not only was a set up with a new car, Skylar walked me through all the fancy buttons and helped me get acclimated with the new technology.

Oil Changes Alwayz good deal!

Alex was an awesome help and was very professional. I would gladly come again if I am ever in need of another vehicle.

Take my car here and everyone is super friendly and good customer service

I want to give a huge shout out to Diane my sales person she was awesome and recommend to anyone looking for a vehicle they gave me top dollar for my trade and made it happen for me and my family I got my brand new Toyota Tacoma with no hassle at all . please come visit this place there whole team is awesome

Let me just say I absolutely love our salesman Mamadu. He was amazing selling us our 2017 Yukon and has literally gone above and beyond for us! I would recommend him and this dealership for anyone looking for a vehicle. I know if we go looking for another vehicle in the future this is the place I will be!

Got great service from Skylar and Alexander. Both were very helpful. Alexander started and Skylar finished. They gave me all the help and information I needed on the purchase of my Rav4 which I dearly love, so much I put 500 mile on it in 2 days going up to the mountains. The service dept., when I stopped to aske a question about getting the GPS map on line stated he really didn't know that I needs to buy a SD card for it. I spent $40,000.00 up front and I have to buy an SD card????? Service dept not sure about yet but the rest of the sales team and financing are great.

Mr.Mills was very professional and made sure that he answered all my questions. He did everything in his power to make sure that everything was squared away and that I was satisfied with my purchase. Definitely love doing business here and will bring my people here also.

Skyler Cloonan did a great job. His sales manager Anthony Ortiz was also awesome! They were very thorough. This is my 10th Toyota purchased.

Great Experience with good customer care representatives

Skyler was very detail oriented and pleasant. Very efficient and calm with the test drive and teaching me all about my car. He listened to what I wanted and worked well to get me to where I was comfortable buying the car. I will enjoy my Camry!

outstanding customer service

Skyler was very efficient with selling us our car. He had no hesitation answering any of our questions. I would definitely recommend him as a sales rep here!

Really really recommend coming to this dealership for any first time buyers! Came in with little to no credit and got the car i wanted for the price i wanted, everything was well presented to me from the interior and exterior of the vehicle to the previous information and car fax of the vehicle! And i was assisted by Simeon one of the best salesman in the building! #ask4simeon!

I was very disappointed with the service on my last service visit … My car was not properly reviewed nor inspected throughly which resulted to me paying a $300 cost on something that should have been inspected and said if was on the form and wasn’t !!

Kevin was great. Did everything by text and a few phone calls. Very convenient.

Great service. if you’re in the search of a new car ask for Keith. Will refer him to anyone i know in the market for a vehicle.

No one in the service department answers the phone. I had been calling 3 days and was unable to get in touch with anyone. I had gone as far as calling sales to transfer me to someone because that seems to be the only department to answer the phone, and when I finally got in touch with some they tell me the next oil change is over 2 weeks out, I'm so over this place right now.

Friendly employees. Sulayman [of Nigeria] in the Service department, took very good care of me...even going above and beyond to make me feel safe being so far from my home location.

I enjoyed my experience at this dealership while shopping for a 2021 Camry Hybrid LE. The sales managers Vanessa Maldonado, Ricardo, Noemi Morrison, and Miko Phillips accompanied me through the process of the car and gave me a deal that beat the quotes of other dealerships. I was assisted on two different days and the deal was lower than competitors from the start. Although, the photo of the car on the website and what arrived was different (plastic covered wheels instead of alloy, everything else was fine), so ensure you see and test drive the vehicle you are driving before settling the deal.

Amazing, the staff works fast and very helpful! I got to work with Noemi, she was amazing got me in and out. If I had a question she would find out for me! And made sure everything was good with car before taking it home. She kept me posted on when it was ready to be picked up after inspection and if it needed anything else. Definitely recommend these guys!! ❤

Dear Autonation Toyota, QUIT CALLING ME!!! How many times do I have to ask nicely to get you to ACTUALLY remove me from your call list? Seriously I have asked so many times and I don't even own a Toyota anymore. Oh and my name is not Sarah but that's who you ask for. Update: They will hound you non-stop. Just after submitting this review, I got unsolicited Toyota credit card offers in my email. Potential customers should understand what to expect, this is harassment.

Everyone was wonderful and so helpful!

This was my first experience with major car dealership and it wasn't pleasant since i was buying a used car instead of a new car i really didn't matter to them says my salesperson so i will not deal with them again and they do not return phone calls and just unprofessional

I just bought my new 2021 CHR Nightshade edition and I am supeeeer impressed with the service they provided me. The car was not on the lot but they worked to find me the exact vehicle I wanted! They got me the car quick and the paper work was so smooth. I had already been to 3 dealers before this so I was already tired of the b.s., but they took care of me so well and kept my budget that wanted. Ditch those other dealers and come to this one you won't regret it! Ask for Anthony, Travis, and let my dude Ashfar hook you up with your finances. Absolutely amazing! Tony even set me up with great photos! This is an emotional experience and they understand that and make the experience very stress-free!

I was looking for a vehicle and found exactly what I was looking for at AutoNation Thornton Road Toyota. Brian the salesman was very helpful and walked me through my options and helped get me through the process quickly. I had a great experience with this dealer and with Brian the salesman.

I just bought my new 2021 CHR Nightshade edition and I am supeeeer impressed with the service they provided me. The car was not on the lot but they worked to find me the exact vehicle I wanted! They got me the car quick and the paper work was so smooth. I had already been to 3 dealers before this so I was already tired of the b.s., but they took care of me so well and kept my budget that wanted. Ditch those other dealers and come to this one you won't regret it! Ask for Anthony, Travis, and let my dude Ashfar hook you up with your finances. Absolutely amazing! Tony even set me up with great photos! This is an emotional experience and they understand that and make the experience very stress-free!

I just bought my new 2021 CHR Nightshade edition and I am supeeeer impressed with the service they provided me. The car was not on the lot but they worked to find me the exact vehicle I wanted! They got me the car quick and the paper work was so smooth. I had already been to 3 dealers before this so I was already tired of the b.s., but they took care of me so well and kept my budget that wanted. Ditch those other dealers and come to this one you won't regret it! Ask for Anthony or Travis, and let my dude Ashfar hook you up with your finances. Absolutely amazing! Tony even set me up with great photos and an extensive tutorial on my new vehicle! This is an emotional experience and they understand that and make the experience very stress-free!

Great customer service .......................................

It's was a very great experience with Vanessa and I will.be back soon too get my car she was a very very great help on my dream car

Big shoutout to Seomo or Siomo. Best Customer Servicr

Mills Was Great This Was My Second Year Using Him His Service Is Outstanding and I Will Always Shop Here At Autonation Toyota At Thornton Rd.

So I have called the customer service number that you listed for additional help, And the customer service rep stated that the manager is not available. I would appreciate if you would not give out false information and false numbers if a manager is not there to help people. This is a joke, this is my last time going to this location I would rather drive two hours then to go there.

Omar has gone above and beyond to help me find my Honda Pilot. I am so satisfied with his exceptional customer service and sales skills. Nothing but the most positive and uplifting energy with this guy from day 1! I will be returning to shop with him from here on out for any of my future car endeavors!

Everyone there is very helpful and if you have a problem they will take care of you.

Great service. Knowledgeable staff that always go above and beyond to satisfy customers

WOW! What a wonderful experience purchasing my new vehicle. My salesperson Lamin provided outstanding customer service and made the process smooth and painless. I highly recommend him and this dealership.

The experience i received was very professional and on time, not a very long wait the customer service was surpurb thanks auto nation Toyota @Thornton rd.you guys are the best....

Quiero expresar mi mas grande agradecimiento alas personas que me ayudaron a comprar mi auto Toyota Corolla y darle las gracias a José García por la atención que nos brindó y también a jr para poder lograr obtener nuestro automóvil les recomiendo el dealer auto nation Toyota thornton Road en lithia Springs y gracias de nuevo

Fabulous ? always! Dennard makes certain of that !!!

Had an absolutely wonderful experience!! Everyone was SO helpful, especially Ornella McFarlane—she was an absolute DREAM to work with. She was very helpful and reassuring!! She and the staff at AutoNation (Thornton) made buying my car a pleasant, hassle-free experience! HIGHLY. RECOMMEND!!

Horrible experience. I called to verify if a vehicle was available to which Hugo confirmed. I drove 45 min to find out as soon as I got there that the car was in service and I could not see it. Hugo then tried to show me another car which I had no interest in. I believe this was a shark strategy to make me go and show me another car since he found out the one I called for was not available. I did not give permission to be contacted and was sent pictures the next day via text of another car which I had no interest in. Very unprofessional. Honesty goes a long way.

We were greeted and helped by an awesome salesman named Mamadu. He was extremely knowledgeable and very helpful with absolutely no pressure. We had a great experience and definitely would buy from there again.

Buenísima excelente estamos contento con Mary pineda nos aludo mucho ynos aludo

Associates are very kind and professional??????

The service center staff was very flat and didn’t seem very warm or inviting however they did diagnose my vehicle rather quickly and accurately. All in all I needed a sensor, thermostat and a few hoses they quoted me a ridiculous price of almost $900 before taxes. I went to Auto Zone and purchased the same parts listed on my diagnosis for $86 dollars and paid a local mechanic $150 to complete the work. They should be ashamed for trying to hit people over the head with these extremely inflated prices. They should consider the pockets of their customers and be more reasonable.

My experience has always been impeccable!

Really enjoyed experience. Dennard was very helpful explaining everything to me. All of the staff were very professional !

Great!

Hola buenas tardes quiero opinar sobre la experiencia que tuve al comprar mi auto Toyota Corolla fue una experiencia increíble la personas que me ayudaron les agradezco el trato que nos dieron y los recomiendo a todos gracias José y jr por la ayuda que nos brindaron

The service department was friendly and helpful. Rick got the recall on my car done in less time than originally stated. Thanks

Professional, courteous and safe. Prompt to respond to my needs. Thank you Courtney !

Mamadu was excellent! Mamadu helped me get my car in the same day. I would recommend anyone to come to him and this dealership. The experience was absolutely amazing.

Great service!

Keith was a great listener, and got us into our Sienna fast, which is exactly what we needed. We appreciated his professionalism and kind nature - would definitely recommend him if you're in the market for a new car. Thanks Keith!

I can’t explain how awesome 👏🏽 The manager Winston, sales consultant Lamin & finance manager Ash are!!! They were super amazing and extremely professional, they took care of everything for me. I drove off the lot with a brand new 2021 Toyota Camry! I thank God for them!!!! If you’re looking for a brand new ride, these are your go to peoples. I highly recommend them personally at this location 💯

I bought my car about three weeks ago. Skyler was my sales rep and he was amazing. I had to do most of my process electronically and he made sure it ran as smooth as possible. Not ever test driving my new car made me nervous, but Skyler made sure that I was well informed about all the car functions before leaving the lot. The finance process was also very quick and painless, better than other top name dealerships in my experience. If you are looking for your new car/truck Skyler with Auto Nation Toyota is your guy!! P.S. Skyler my daughter loved our new rav4 thank you for all you do.

So happy with the service I received! I love my new car!

I had a wonderful experience. The process went fast and smooth.

Ornella was awesome from start to finish. She was very knowledgeable about the vehicle we purchased and worked with us on our ideal payment. Would recommend using her for purchases here at Toyota! 10/10!!

Big shoutout to Keith Russ Sr. for hooking me up big time. Autonation Toyota at Thornton road is a great place to buy a car - great customer service, they really do help you throughout the process.

Really happy with our experience at this facility. Our sales agent Ornella was really helpful and went the extra mile to make the deal happen. We bought a Toyota Camry last night and we are extremely pleased with the car and the experience.

Awesome experience with Vanessa. She was very deligient in helping me come up with a taylor made plan that was best suited for me. Highly recommend.

Very pleased with the costumer service I got today! Ormella was very helpful, nice and respectful!

Great service from Vanessa Maldonado very friendly and informative!!!awesome!!!

My wife and I recently purchased a new car and the salesman, a Mr. Thornton was extremely helpful. He was very attentive and he worked hard to get us into the vehicle we now drive. We want to thank him and to Toyota Thornton Rd for our new 2021 Toyota Corolla.

Service Advisor, Mr. Anthony Cox has great Customer Service skills. Always explain in detail what you need or would like to have done to your car. He provides a list of repairs needed after reaching 65,000 miles, or whatever the mileage may be. I really enjoy great Customer Service that I received from AutoNation Toyota Thornton Road.

Ornella and Winston were so helpful in helping me trade in my 21 Supra. Our financial situation changed since I bought my dream car Sept 20 and it broke my heart. They were so kind seeing as I cried the whole time. Got a 21 6 speed Corolla and I love it, but it's not a Supra. We have purchased at least 10 cars from there. Would never go anywhere else. Ash in finance is THE best. Thank you!!

Awesome!

Every thing in the process of buying the car was excellent. I was promised a lot prior to arriving and they exceeded my expectations. The offer for my trade was above what KBB had stated its value and they reduced the price even further during negotiations. The selection of vehicles was tremendous. Thanks to everyone that made the process easy!

Travis helped me to get the most for my trade/sale of my truck! Thanks 1000000

Best buying experience and dealership in Georgia.!!!! No need to go elsewhere.!!!!

I purchased my 2019 Camry SE almost a month ago and am quite happy with my selection! The car buying process was made less stressful (if that's possible!🤔) by being preapproved and working with a knowledgeable and professional sales consultant, Pablo Avila and Winston Elliot the financial services manager. And I feel confident in saying if you're looking for a car, please ask for and see Pablo Avila at AutoNation Toyota Thornton Road.

Love Love Love Looooove! My salesman was Hugo, who was very professional and super AMAZING!! Everyone at the dealership were super friendly. Hugo and the team helped me get the car of my dreams and for that I’m thankful! I would give Hugo 10 stars if I could! I’m absolutely greatful for all his hard work! If anyone is looking for a new vehicle, Hugo is the one you need to see!!! 😄😃

I can always depend on the dedicated services from Mr Cox and Mr Corey. Thank you 💗

Best experience ever. Duston was friendly and efficient, and that I can truly appreciate!!!

Update: I received my vehicle and I absolutely love it! Matt went above and beyond to rectify the situation. He was very understanding and accommodating! They need more people like him to deal with customers!!! I went in on Monday May 24th & traded my car in for a new suv. The salesman Jose worked with Winston to get me a decent deal on the vehicle of my choice. I was told my new car would arrive Friday or Saturday but on Saturday I heard from no one so I followed up and was told Tuesday (today) and guess what.... HAVEN'T HEARD FROM ANYONE!!! I'm in a loaner car which I'm thankful for transportation but I think it's bad business when you tell someone something and not only not keep your word but also not effectively communicate despite the fact you've got my trade in and my down payment. It's exactly why salesman have such a bad name for themselves. I get so tired of people being inconsiderate with others time and money so doubt I recommend this place to my family or friends and encourage you to consider other options if the car you desire isn't physically available on the lot.

great service by Dusty, he got the job !

I had a great experience here with Vanessa Maldonado! She’s a very personable, laid back salesperson. I didn’t feel any pressure at all to purchase and was able to negotiate a price that fit my budget. The car was ready for a test drive when I arrived and Vanessa was very knowledgeable about the vehicle. I was very impressed, left very pleased, and would do business here again!

My experience with Auto Nation was pleasant and wonderful. Mr. Echols was wonderful he heard my concerns, he took care of me. The environment was so calm and the worker are friendly, they realky made sure you felt like one of the team. Im so happy that I step out on faith and went to Auto Nation. Now i have a trust worthy 🚗 that I absolutely adore. I recommend. Auto Nations to anyone. Thanks for a wonderful experience. Never been more happy in my life. Thanks Mr. Kelvin .

My salesman, Travis, went about and beyond to get the Tacoma I wanted! If you want to be taken care of ask for Travis.

GREAT CUSTOMER SERVICE..

Fast quality service

I brought my aunt in to buy her a car. I can say this was one of the easiest car buying experiences I've had! Kyle Rhodes was incredibly professional and i highly recommend him for you're next car purchase!

No spare tire, car is scheduled for issues after the 5 day return policy .

My experience was great! They were professional and personable which is refreshing during this difficult time.

My sales person was Keith he was absolutely awesome very professional and very kind inattentive I would recommend him over and over again everything was ready and went smoothly I was impressed thank you Keith!!!

Kyle Rhodes...ask for him!! Great experience! He's very professional and helpful! We love our Highlander purchase!!

Really good service. Personnel were polite,courteous and extremely helpful.

BUYER BEWARE - DO NOT PURCHASE A CAR FROM THIS PLACE. THE LACK OF PROFESSIONALISM, AND FOLLOW UP IS NILL. THEY DELIVERED MY VEHICLE WITHOUT A WORKING KEY FOB RIPPED WIPERS AND STAINS IN THE CEILING INTERIOR. WHEN I POINTED IT OUT I WAS MET WITH ATTITUDE, MADE TO FILL LIKE I WAS AN ANNOYANCE, AND TOLD BY THE MANAGER TO TAKE THE CAR i JUST PURCHASED TO INFINITI DEALER TO HAVE MY ISSUES WORKED OUT. IT WAS A MONTH BEFORE I GOT A FUNCTIONAL KEY AND ITS STILL NOT 100% FUNCTIONAL. SPEND YOUR HARD EARNED MONEY SOMEWHERE ELSE. IF I COULD RATE THESE RUDE LIERS LOWER THAN ONE STAR i WOUND GIVE THEM -2.

More likely I will not return..

The service was very disappointing. The person who checked me in was rude, disrespectful and arrogant. When my car was ready, I asked him where was my car, he said, " I don't know, you have to look for it". I walked out from the service area to look for my car...didn't see it. I immediately went back into the building, spoke to another employee regarding my car. That employee looked for the car....No car! That employee ask the service employee about the car....again he was rude with him. He took the key ...searched the same area we did, No car! He eventually located the car in an area which I feel was restricted for customers to enter. As a customer, you shouldn't have to look for your car period! The employee should have had the decency to bring your car to you. That's excellent service! I will be looking for another place to take my car.

I had the pleasure of meeting Ms. Ornella and Mr. Simo. They worked with me within my budget. They were both very patient and professional. I feel so lucky that I got to meet both of them. I love my new car! Thank you so much for the amazing customer service.

First and foremost I want to thank Skyler for the outstanding service my wife and I received at Autonation Toyota Thornton Road. He was attentive and patient with what we were looking for. We were able to choose the best fit for our family. I also want to thank Junior for helping us find the right institution to finance our new truck through. I'll definitely come back to purchase our second vehicle from Skyler and Autonation in the coming months.

Great customer service very friendly and professional

Went in over a week ago (5/24), purchased a new car and was told I would receive it Friday or Saturday and I still haven't gotten my new car nor an update. Been in a loaner car since my purchase. Definitely wouldn't recommend due to lack of communication/miscommunication. The deal was pretty dang good but I'm extremely annoyed/disappointed that I STILL DON'T HAVE THE CAR I PAID FOR. If the car isn't available on the lot I recommend looking else where

This place is a joke. My appointment was at 8:45A. By 2P I still haven't received an estimate. When I approached an employee about why it's taking so long to even get an estimate, I got a curt "You need to be patient". Something is not working here and something needs to be done about it. Take your time, vehicle and business elsewhere because it is not valued here. Customer service is non-existent here.

Mamadu was an amazing help. He went above and beyond to help me find the perfect car. Thank you 😊

Simeon helped me buy a Prius prime, he was very courteous and knowledgeable and helped me make the choice. #ask4simeon

Ornella was the best sales person ever encountered. If you are looking for a car come and see her. Exceptional service.

Buena atención

Exceptional service everytime with keen attention to make sure my car receives the correct, affordable maintenance. I appreciate his professionalism and attention to detail.

Customer care service person was friendly, courteous, and informative.

Simeon thank you so much for your help. The process was long yet easy and stress free.

It was fatastic!

Izzy was a great salesman. He was friendly, energetic, and helpful. I would recommend him as a salesman.

Came to see one Sienna van available. I ended up buying 2 cars!!!!!!! What happened!!!!! I have never been so happy and treated with respect and professionalism. Skyler, Junor and the GSM SIMO. What a Fantastic Team!!!!! The Avalon new design is stunning, my husband saw it and could not stop looking at it and bought it. The same thing for me. Finance is great people, they are super nice and professional. If you need a vehicle this is where to go to.

They are very attentive, they go over things that were done, what was found that you car will be needing. I prefer to take my Camry here than a regular oil change place. Only downfall is the time it takes 1.5 hours but at least they have a nice waiting area.

they are speedy and efficient

Excelente atención.

Install was completed sooner than expected

Great Customer Service and very fast. Love my new car!

Had a great experience and got exactly what I wanted!! The whole process from start to finish was easy and everyone I encountered was very helpful. And a HUGE thank you to Kyle, who was freakin awesome!!!

Buying a car is one thing, getting it serviced is whole seperate issue. No problems when I bought the car. If I could rate the service department any lower, I would. I arrived on time for an oil change appointment. The place seemed to be operating under a cloud of confusion. No management present. I waited one hour in waiting room. I went outside to check why my car had never moved. Service Advisor told the greeter that he didn't have time to fool with writing up the paperwork. They gave me my keys, and I went around back and got my car. No oil change, nothing. 1.5 hrs and a 1 hour drive wasted. No apologies, and no replies to emails. .Stay away from this place. They will sell you a car. Service, and oil changes are a major problem though, and appoinment times are a joke.

Quick review to mention how pleased I am with Autonation Toyota Thornton Rd. and the representation by Keith Russ and sales team: First, in researching, they had a very fair, aggressive price on the used BMW X5 I bought, with warranties and guarantees already in place..I was trading in my Toyota 4Runner and again in researching, knew that they offered a very fair price from onset for the trade and then sweetened in a bit with very little haggling needed--clean deal...Lastly, there was a part that needed ordering for the BMW and they followed through after the sale to make sure that everything was delivered as promised...Very smooth transaction...Thanks Keith and Autonation Toyota....Mike

Peter Carver was great acquisitions specialist. Great customer service from start to finish. The process smooth and easy. Offered good price for vehicle. Location was clean and spacious.

I put two stars because one would be the absolute worst but I don't think that. First I will start off with a positive. The customer service operator was very friendly. The fact that I had to reschedule a missed appointment is another reason I didn't give a one star review. Now, the issues are: I was told that it would take 1 to 1 1/2 hrs to complete my service so I leave my car and get my daughter to take me back to work. Three hours later I get a call saying that my tire, needed for the service, is not available and could I wait until the next morning. Apprehensively, I said sure. The next morning came and no contact, thus, I called around 11am and was told that Dusty (my service provider) wasn't working today and my car isn't ready, so they would get someone to call me with an update. Almost 5 hrs later at around 330pm or so I called them back because I never received a call. I was told that my car was ready. I went and picked up car but discovered when I got home that they didn't complete my service. I was getting a tire and rim replaced and a tire rotation (my service light came on and was told that it was because it was time for a service which was an inspection and tire rotation). The tires were not rotated so now I must call back, go back, and get this done (that will make three trips for one service). They turned off my service light but didn't do the service. I can't get a service call back but I am constantly being called to trade my car in...frustrating to say the least. I really don't know what is going on because I have been going to them for years now but this year has been not so great! Hoping that it will get better.

I came in to visit you all, hoping to find a reliable car. I was helped by Vanessa, and her customer service was fantastic. She was very nice and very helpful. Outstanding customer service!! I'll be more than happy to refer friends and family to you all. Thanks 😊

Helpful personnel! Very friendly and professional service! We especially want to thank Diane Velasquez who was exceptional with us. Don & Nancy Hicks

Excellent customer service RICKEY is great service time was about right

I am happy with the car I chose but felt a bit deceived. I had an appointment with a salesman to look at a specific car. When I got there the salesman told me he was with a customer and someone else would help me. Even though the first salesman confirmed the car was available the day before, I learned that it had been sold the month before. I was able to find a MV with the help of Max. Max was great. The issue I have is with the tactics taken by car dealerships when purchasing. I signed numerous documents that I later learned had added coverage costs that I wasn’t aware of excluding a warranty that I agreed to which resulted in 2k more than I planned to pay. I love Toyota Vehicles so I am happy with my purchase. The car was used and supposed to be detailed. It was not detailed. I am going to have to get it detailed. I assume whoever was supposed to detail the car felt vacuuming was sufficient even though there were spots on the upholstery and the doors needed wiped because of drinks being spilled,etc. Maybe because I didn’t spend 30-40k for a vehicle I didn’t deserve a detailed car. Not sure. Need to improve on some of your departments and honesty. Max was terrific though. He helped me get the things I needed and always answered his phone or called me back when I had a question. Great job Max.

only 1 hr to get done! Pleasant waiting area. Anthony is the best.

Zero not available. Had appointment with "Kevin" (which he sent me reminders for) at Monday 10am. I arrive on time, no Kevin. Kevin paged, no Kevin. At 1015 I ask another salesman to let me test drive the Tacoma's I had the appt for and found out they didn't have any on the lot. Only the off road version with different tires and suspension and different ride and 1Ok more money. This will be my third Toyota, I will be buying a Tacoma just not from Autonation Toyota. I will never would do a shred of business with a dealer that so willingly wastes their customers time. update, after posting this got a prompt call and email from mngr asking to explain and "As a loyal Toyota customer I would like to ask for another opportunity to fix the situation" I replied via email, explain why nobody called me to tell me no car to test drive and make me an UNBELIEVABLE OUT THE DOOR offer on SR5. Heres your chance to make it right.. no reply.

A pesar que mi Toyota Corolla es el modelo más sencillo no tengo quejas sin dudas un exelente carro estoy muy feliz con mi carro y todo el que piense en comprar un carro piense en un Toyota y Gracias a sus vendedores buena atención exlentes

Very good timely service.

They are always looking to help you with my needs. Best finance team, great mangers and fantastic salesperson. Every time i come they are very humble and professional. Excellent place to buy and service my car.

I purchased my 6th car from AutoNation Toyota Thornton Road. My salesman, Keith Russ, made this buying experience seem effortless. He met and exceeded my expectations. I was in and out the door in two hours. There's a reason I only buy from this dealership. They listen attentively to your needs and go beyond the call of duty to offer you a great deal. Why shop any where else?

I was very impressed how friendly everyone was. The dealership is very impressive.

Excellent customer service from Ricky, Service Technician.

My experience was wonderful. The quality of work performed was good

Very smooth experience from beginning to end. My salesman Travis made the process very easy for me.

Easy, fast and exactly what we wanted.

The buying process was quick and easy

I had a good experience as always, good customer service and prompt services that don?t waste your time.

it was a good experience, they greeting you in a good calm manner, the lady who receive us was very pleasant and explained every detailed to us we really appreciate that.

The only thing that can make the service better is an updated waiting area and car wash back!

I appreciate Joseph brannwn for helping me select a truck, he met all my expectations and needs, I recommend everyone to come see him at autonation of Atlanta on Thornton road.

Ricky took me and had me and my car out in a timely matter. He was great and friendly.

Went to “just look” at trucks. We were specifically looking for a Toyota Tacoma. Travis was great from start to finish and got my husband and I into the Tacoma of our dreams and worked with our budget as well. My husband doesn’t leave reviews unless he has had the worst experience or the absolute best experience and he not only left a review here, but on google as well!

Kyle was very helpful. I spoke with Kyle the entire time until I arrived. Upon arrival Kyle was out front waiting on me. Kyle kept reassuring me that he would do his best and will make sure I leave in the vehicle I wanted. Kyle was very understanding. Kyle explained the process and made sure I understood everything. The staff there was very kind and the environment was friendly. Wesley was very helpful as well. Wesley made sure I knew about every piece of paper that I was signing. Wesley really had a sense of humor. If you are looking for a vehicle be sure to ask for Kyle and mention I sent you. Thanks and I’m loving my new truck!

Truly great service. Went to two previous Toyota dealerships in the area and no one would speak with my wife and I

What a phenomenal experience. We had the pleasure of working with Travis, and when I say he literally did everything he could possibly do to get us into our new Toyota Tacoma, I mean that. They even stayed over an hour past closing to make sure everything was taken care of and that we were not only in my favorite Tacoma on the lot, but that we were in that vehicle in a price range that suited us. It’s so nice too!!! If you’re looking for a Toyota, I’d really recommend checking them out. And even more so recommend asking for Travis Holtzclaw. His number is 404-434-9520.

they are always friendly and accommodate my needs

Pleasant and efficient staff. Service completed in a timely manner and the cost was quite reasonable considering that I had the added bonus of the confidence of having the work done at the dealership.

I live on the Eastside and I ride all the way to Austell. That should tell you something! My associate Dusty was just awesome on Monday. I couldn't have asked for a more professional and kind associate to assist me. I wish there were more people like him in this world!

Noami Morrison was an Amazing salesperson.

Referred by a friend, great people to work with,and my daughter loves her 2019 Camary SE.

Everything was fine except the technician who did the oil change he spill oil everywhere on the engine bay even on doors handles and front grill.

Your teammate Ricky Taylor was, knowledgeable, helpful, and patient. Ricky explained every step that would be made in the service on my van. Thank you for your professionalism.

They were so helpful during the entire process! Big shout out to Alex D and Brian ! I love my 2021 Rav 4 XLE!

To Whom It May Concern, This is to share our appreciation for the customer service provided to us by Alex Demmings at the Autonation Toyota dealership in Lithia Springs. Specifically, Alex has been promptly responsive to all inquiries including texts, emails and phone calls. He also has been appropriately willing to reach out to management whenever clarification has been needed. Our search for a truck has taken approximately six weeks and the working relationship with Alex is far above that of other dealerships which had vehicles we were interested in. Because he has been so professional, polite and respectful in all dealings and a pleasure to work with in comparison to others, we were committed to try to buy a vehicle from this young man if possible. We are also appreciative of the advice and information shared by Matt Mett. Matt was very able to tag team with Alex and answer our questions in enough specific detail to make us comfortable with our choice of truck. We are grateful for the time he took to help us better understand our options. Thank you for a very satisfying vehicle buying experience.

To Whom It May Concern, This is to share our appreciation for the customer service provided to us by Alex Demmings at the Autonation Toyota dealership in Lithia Springs. Specifically, Alex has been promptly responsive to all inquiries including texts, emails and phone calls. He also has been appropriately willing to reach out to management whenever clarification has been needed. Our search for a truck has taken approximately six weeks and the working relationship with Alex is far above that of other dealerships which had vehicles we were interested in. Because he has been so professional, polite and respectful in all dealings and a pleasure to work with in comparison to others, we were committed to try to buy a vehicle from this young man if possible. We are also appreciative of the advice and information shared by Matt Mett. Matt was very able to tag team with Alex and answer our questions in enough specific detail to make us comfortable with our choice of truck. We are grateful for the time he took to help us better understand our options. Thank you for a very satisfying vehicle buying experience.

Autonation lithia springs Toyota, Mr. Davis has zero integrity. GM isn't to far behind...

No one acknowledged me when I pulled through and got out of the car. I was the only customer waiting.

Service Dept . and Corey worked hard to resolve my problem with my Radio on my 2020 Prius. Thanks

Great experience!! I was very impressed by the level of professionalism and knowledge within this dealership.

Travis Holtzclaw and Matt Mets were very helpful in getting us the best deal on our new car they went above and beyond very helpful

I usually hate the car buying process, but Edward Avila made it so much more pleasant. He was transparent and talked me through what was going on at each step. Car salesman’s usually leave you sitting for hours wondering what you’re waiting on. I told him what I was looking for and he got it right in one try!

Service was performed in a timely manner and service writer Dusty was very professional.

AutoNation Toyota on Thornton Road in Lithia Springs, Georgia, gave my wife and me excellent service during the time they were in business. Sadly for us and we presume for other customers, the dealership which took over from them after AutoNation sold the property to them (Lithia Springs Nissan I think) seems disinterested in being helpful to us. Phone calls haven't been returned, calls being transferred to the service department were dropped, and inquiries regarding terms of our contract with AutoNation weren't exactly welcomed. I would recommend that dealership only to Nissan owners who have purchased their vehicles from the new dealership, not the previous (AutoNation) one. Dr. John Huggins

Scheduled recall repair two weeks in advance. Having cleared my morning schedule, I made the 40-minute drive to the location for my 7:30am appointment. After 10 minutes in the waiting room I was told that they did not have the part available, but it would be there the next day. In other words, after having this scheduled for two weeks, they were not at all ready for me. And I was unable to clear another half day on such short notice. Was told later on the phone that I would be contacted to reschedule. I have heard nothing. It has been a week now . . .

Scheduled recall repair two weeks in advance. Having cleared my morning schedule, I made the 40-minute drive to the location for my 7:30am appointment. After 10 minutes in the waiting room I was told that they did not have the part available, but it would be there the next day. In other words, after having this scheduled for two weeks, they were not at all ready for me. And I was unable to clear another half day on such short notice. Was told later on the phone that I would be contacted to reschedule. I have heard nothing. It has been a week now . . .

It was a great experience everything was as promised

I do not like the waiting room. Your seating is too close when it is busy. I don?t like the TVs. You need more outdoor seating that is not all in the bright sun. I either have to go to the Cracker Barrel and wait in their rocking chairs outside or go to the showroom, where it is more comfortable than the waiting room.

Inquired about a car that was featured on this site. During my conversations with a sales agent from the dealership, the base price increased at least twice after multiple credit inquiries were run. I understand that credit can effect interest rates, and that other taxes and fees get added on to the total...but not only was the base price increased, they also added on an additional $600 for tint that was non negotiable. This should have been listed in the posted price. Then they added the taxes and fees. This happened twice until the price before taxes and fees were added, bumping the base price by almost $2000. Would NEVER do business with this dealership after that.

My 10k service experience was just horrible and I mean absolutely yuck

Everything was going great, and I am so happy I chose Auto Nation Toyota dealer. They treated me very well.

Yes they changed my oil but did not fill up my windshield washer fluid or let me know that my air filters needed changing. Had they asked or told me I would of had them change them. Hate making the trip all the way there again.

I have been using Courtney. For my service he has been prompt Very nice also met Cory the service manager which was awesome thanks you for taking care of my truck

Put a car on reserve to look at the next day at 5pm. Drove an hour to get here for them to say we don’t have that car anymore. Really, no phone call or email to tell us. So now an hour drive home. And not one person even apologized.

charged the payoff twice.

I thought it would be important for me to share my experience at Toyota. Unfortunately it was not a positive one. I took my vehicle in for an 11 AM appointment Thursday and left it to have the fuel pump replaced due to a Recall. At 6 PM when I had not heard back from anyone I called and press the option for a service status, unfortunately no one answered so I left a voicemail. Between 6 PM and 7 PM I left three voicemails as did the representative that answered my call when I clicked on a different option. Needless to say I received no call back and my vehicle was left overnight at the Service Center. Then I’ll fast forward to this morning when upon not hearing back from anyone I called in and was told no one could find my keys and there was no ticket service for my vehicle . So I took the trip to figure out what was going on. I was met by the manager who I was asked to request Ricky who most definitely wasn’t in the mood to have to deal with me considering he had 2 other people waiting to speak to the manager. He Then proceeded to bring my paperwork into the managers office and was told that a manager would come out to speak with me. 10 minutes later I still don’t have my car, my keys or any resolution. One of the managers finally came out only to tell me that my service manager had texted me last night to let me know that my car was ready which is false. He was not able to pull up the text message and I know I didn’t receive one. Then proceeds to tell me that their service center is extremely busy and these kind of things happen. So in summary something needs to be done to correct the process. No way is it acceptable that I drop off my car and 24 hours later 1. no one has any idea where my vehicle is? 2. No one called or texted me yesterday to provide me an update on my car. 3. Even after I left three voicemails last night no one had a common courtesy to call me this morning to provide an update. 4. Then I go to the service center only to be told that a text message has been sent that I didn’t pay attention to which was false.

I made an appointment for an oil change and an engine/emissions issue. I also discussed with my service representative, Anthony, some other repairs that were well overdue. He assisted me with prioritizing them. He made sure I had transportation home and told me he would call me with an estimate. When he called with the estimate, I told him to proceed with the work. My encounter with Anthony was a positive and pleasant one. He was professional, knowledgeable about the work I needed done and explained what it consisted of, talked in layman?s terms, and told me my car would be ready that afternoon and it was. The service department was clean, personnel wore masks, and sanitizer was available.

We just purchased a car for our daughter and thanks to Simeon C., the experience with AutoNation Toyota was thorough and efficient. He was the best sales agent we’ve ever worked with. He went above an beyond to make sure the car was perfect for us before we left the dealership. THANK YOU, Simeon!

All was good except time it took to change oil and rotate tires... 2 1/2 hrs

comfort and personal personality

I am always happy when I go to the dealer to service my car, in addition to their excellent service and knowledgeable staff, they also mail you coupons with reduced prices for the same excellent car service

I have waited more than a month to receive a title to a used vehicle I purchased. The price I paid was out the door - tax, tag, title. Today I receive the title and I still have to go to the DMV. I still have to pay sales tax. I still have to do everything. What is the doc fee for???? What is the electronic filing fee for? I am furious. I now have to come out of pocket for 500.00 on sales tax that should have been already taken care of. I shouldn’t have to be going to the DMV myself. This is ridiculous.

Everyone was very friendly and super helpful. It was a great experience.

I had a wonderful experience with Keith Russ. He was very friendly, helpful and a great guy! Not only did I feel comfortable, I felt like I was working with a friend!

My process with purchasing my car at AutoNation was very easy. My sales person (Travis Holtzclaw) was very professional and attentive to what I wanted and the monthly payments I was able to afford. I will definitely refer AutoNation Toyota to my friends.

Great service no disappointment

I have had my 2011 Toyota Venza serviced at AutoNation Thornton Road since 2011. I find their Service Advisors to be straight shooters. My most recent visit was no different. Service Advisor 5755 was respectful and followed CDC Covid-19 guidelines. He was knowledgeable and provided a thorough overview of the invoice. Mr. Addison provided customer service with excellence.

Best place to purchase a car. The staff is very friendly. Best customer service ever. Bryan and Terrance are great salesman’s. They got me the exact car I wanted. The manager Colin was very nice. I had a great experience.

Best place to purchase a car. The staff is very friendly. Best customer service ever. Bryan and Terrance are great salesman?s. They got me the exact car I wanted. The manager Colin was very nice. I had a great experience.

Excellent and timely service.

I love this location and the service was great as always. Debbie was awesome!!

Took care of a problem and rapidly made the issue right

Service was great and on time. The service guy that helped me and I hate I can?t remember his name was really genuine and helpful. Very professional and understanding. These days that type of service is hard to find. Thanks

My salesman Alexander was great. He worked with management to make sure I got the best deal. Will definitely refer my friends.

The customer service person, Dennard was polite, efficient and already knew that my vehicle had the Autonation PPP.

Purchased a used car for my wife, car was missing clips and from bumper insert they ordered it put it in however the original salesmen gave a lame excuse about the fender clips also ignored a tear in the fender from a faulty repair. A repair that I questioned at time of purchase before this tear developed after about 10 days of purchase. I'm now escalating to management as this salesman has shown me he lacks integrity. After sales customer service is when you really can gauge service and they dropped the ball bigtime. Hopefully they'll fix this issue.

I took my 2020 Corolla in for the 10,000 mile service. The staff was friendly and accommodating. My service consultant, Jorge was great. My car was serviced and I was out in a timely manner. This is the second car I have purchased from AutoNation Toyota in Lithia Springs. I would highly recommend them to my friends.

The reps are kind, knowledgeable, and there they take care of my issues in a timely manner.

The purchase of 2021 Rav4 XLE was a breeze. Best Price out of all dealerships! Delivery of the vehicle was a separate great event.

Had a great experience again. This time with Tony Thornton.

I usually have outstanding service at AutoNation Toyota?s Service Department, but my service March 3 was the complete opposite. My Service Advisor was unprofessional and rude. Although he attempted later to correct his attitude, the impression was already set.

Matt is the man when it comes to buying a car , very pleasant and nice at all times , He’s there to make sure you get in the car you want ! But when it comes to the service department , it sucks !!!! Very rude and disrespectful Courtney & Anthony !

Went In to trade, Instead Tony and Winston helped me walk out with a Brand New 2021 Toyota Corolla. I give God all the Glory. Thank You guys for doing your part in helping me ride.😊😊😊

I purchased with Autonation Toyota Thornton Rd before and was considering an upgrade. The past experience was very good so I expected a good, no pressure experience. Diane came through wonderfully! She is an awesome professional salesperson. She was patient, listened closely to my top likes, and introduced me to the perfect upgrade. The whole team was great again. I'll continue to refer and purchase here.

Such a great pleasure to work with Mat Harfouche and Tony Thornton!! Very smooth and professional way to offer me The Best service and help me with my Leasing options I would recommend everyone to have Mat Harfouche and Tony Thornton as their decision advisor buying their car at AutoNation Toyota Thornton Toad!!!

Best place to buy or service your car

I've been their twice for my door to be repaired. The door is still broke and this car is only 5 months old. Very unhappy.

This was my first service for my vehicle at AutoNation Toyota Thornton Rd and it was a wonderful experience. The service team was patience and knowledgeable with all of my questions. The service they provided was timely and efficient. I have the greatest confidence that my future service needs will be meet with the same experience.

Fast and Impressionable and will return.

Love this place and Ricky is the best!!

The customer service with Diane Was amazing, she helped me with everything I needed and made me feel comfortable. That?s about the only good thing I can say about that place. Everything else sucked.

This location had great customer service! I will definitely come back here!

Always great service. Love that location.

The guys in the service department are nice and credible. They make me aware of all of the things going on with my car and any recall

Great team from start to finish! I took the time to research the right dealership and I was very impressed from the time I called until the deal was closed.

Can make appointment on line and over the phone.Get you end out in a reasonable time.

Autonation Toyota Thornton road has the BEST selection of inventory and the best finance team go you won’t be disappointed go and get you a pre-owed or new vehicle with the best price around!

They do a great job and keep you informed. End of story.

Great people, that are willing to help you. We a had a great experience with them buying my truck, they will help you with getting a good deal.

Orilla, our sales person, was very good and quite reasonable. Would recommend her to friends.

10/10 stars ⭐️ on the customer service and getting me approved for a nice 2020 Corolla from the finance department to Simeon who helped me along the way from filling out the application to the delivery and I did everything from the comfort of my own home! If you want a reliable car and great service please stop by Thornton Rd and #Ask4Simeon

There are not many pre-owned convertibles with a manual transmission, and AutoNation Toyota made it seamless to purchase and ship the vehicle to NC. They had a crew of three helping me through the transaction.

Have used Toyota on Thornton Road several times to buy cars and for service. Just had service done on my 2017 Rav. They are efficient, affordable and my advisor Dusty is fantastic. I appreciate how easy they make it to take care of my car.

Awesome place to buy a car , wonderful customer service, good deals everything went perfect

My transaction at Toyota Thornton Rd was exceptional. Mr Amir Hood, the Sales Rep, was very professional, customer service oriented, friendly, great product knowledge and knew how to impart it. I?d recommend him and this location ANYTIME! Thanks

Ricky Taylor from the service department at AutoNation was wonderful ! I would highly recommend Auto Nation Toyota Thornton Road they are awesome !😊

I had a pleasant experience with my service representative Ricky. Ricky has been my representative for most if not all the service s my car received. II always request Ricky. I appreciate Ricky and Auto nation Toyota. Thanks!

Had bad experience this time. Dropped off my car at 7:20 am for an oil change. I was supposed to receive a phone call when car was done and ready for pick up. 1:45 pm left a message for the service dept requesting status on my car. 3:30 pm I called again and no one answered. Called again and select option like if I was going to make an appt and the lady that answered tried to connect me with the service dept but had no luck. At 4:07 got phone call from adviser who told me he THOUGHT he called and left message earlier. Beside all that, the sticker placed in my car for the next oil change was incorrect, it is listing over 300,000 miles more for my next oil change. Very Frustrated.

Had bad experience this time. Dropped off my car at 7:20 am for an oil change. I was supposed to receive a phone call when car was done and ready for pick up. 1:45 pm left a message for the service dept requesting status on my car. 3:30 pm I called again and no one answered. Called again and select option like if I was going to make an appt and the lady that answered tried to connect me with the service dept but had no luck. At 4:07 got phone call from adviser who told me he THOUGHT he called and left message earlier. Beside all that, the sticker placed in my car for the next oil change was incorrect, it is listing over 300,000 miles more for my next oil change. Very Frustrated.

Loved my experience at Autonation yesterday! Yes I was dreading the car dealership experience but was taken aback by how quickly and professionally everyone handled my deal. Thank you so much to Winston, Tony Thornton and Ornella Macfarland for making it a great day. I’ll be back!

I have always had a great experience with AutoNation Toyota. They are very knowledgeable and thorough when it comes to my car. They make it to where you will buy your next vehicle from them just for the great service.

Great people, great staff all around good place to work.

It was quick efficient and easy.

Great place to work and purchase a car from.

Buying my vehicle at Autonation Toyota Thornton Road was the best vehicle buying experience I have ever had! The team of Anthony Thornton, James Hall and Wesley Kim was great. They provided excellent, courteous and professional service to me. It was all "no hassle and stress free" and I got a very good deal on a low mileage vehicle in excellent condition. I am a very pleased and happy customer! -Brenda Mason

All of the employees are very nice and knowledgeable. However when I have a scheduled appointment time, it should not take almost 3 hours to have my oil changed.

WAIT BEFORE YOU FINANCE A VEHICLE HERE: WARNING!! I purchased a 2018 Toyota Corolla from here right off the lot. They offered me GAP insurance that they would work into the loan. They even told me that the monthly payments were going to be a little more because they worked in GAP insurance. So I buy the car.. and they assured me there was GAP. Something just didn’t feel right....so I called to to make sure there was GAP...Soloman, the finance manager, assured me there was GAP. I asked for the name of the company and he never gave me the name he just assured there was GAP. 2 years later...I still felt uneasy and called again and asked for copies of my finance agreement because they never provided them to me...just to find out THERE WAS NO GAP THIS ENTIRE TIME. They lied to me over and over and said there was GAP when there really wasn’t. This is MAJOR because for example, if I owe 20,000 on the car...and I get into an accident that totals my car....my insurance company will only pay the depreciated value of the car...which may only be 12,000...so this means that I would be on the hook for the remaining 8,000 for a car I no longer can drive. GAP would have taken care of the 8,000. That’s why I purchased it, as so I thought.... I spoke to Junior Vallejo about it, the finance manager right now and he told me that there’s nothing they can do about it. He told me that it doesn’t matter that Soloman lied to me and assured that I had GAP insurance, because he doesn’t work there anymore there is nothing they can do for me. I WILL BE FILING A CORPORATE COMPLAINT.

Reliable service after the purchase of our 4 runner.

Matt Mett's hasn't called me back

Staff very knowledgeable and helpful. Work was completed when promised.

Awesome express service from the techs. I appreciate the prompt greeting!

professional friendly and not long of a wait thanks Justin

Winston Elliott, and Toney Thornton. Are the best, they where so helpful they made me feel like family. The service was quick, I was very satisfied. I recommend these two if you looking for a vehicle come to Toyota Thornton Road

Great customer service!!!

Services provided were fast and the representative was knowledgeable of what I needed for my car.

Deb is an awesome service writer. She took great care of of me.

Great Deals all year long with great customer service and best vehicles in town

My experience before and during the current time that we are living in was beyond good. I appreciate the staff for all that they do because some other places may not be so humble to you during these days and time. The issue that you have will be successful and done!

Went in for an oil change, service was friendly and fast .

service manager Debbie was extremely nice! Everything went perfect as usual every time I get my Tundra serviced there.

I was treated fairly I had a good experience. When a problem occurred they made it right

My car was towed in for repairs and took 2 1/2 weeks to fix. There communication was awful. Had hard time reaching anyone. Calls weren’t returned in a timely manner if at all.

Anthony Cox and Solomon provided excellent customer service!

My experience with Autonation was simply the best! I had a great Salesperson who was so very knowledgeable about the car and made sure that we were too! Thank you Dwight!Mr. Kim our finance person was so professional and a joy to work with! I would recommend this dealership and these individuals to anyone looking to purchase a vehicle!

Good service ,no complaints. you can't make everyone happy .

He was very helpful & pleasant

Tony Thornton was very patient in explaining everything. We had to wait for the car mats. Tony was very good in keeping up communication. All in all, we had a very good experience.

Very dishonest people. I was lied to misled, and avoided for months. Go to any other dealership for this one. Terrible customer service, and the saddest part is that the general manger is very rude and unhelpful too. He only cares about numbers no matter how dishonestly the come about. BEWARE!!

On time!

Anthony Cox was my service advisor and he was very professional, courteous and informative.

Had to go for a normal service for tire rotation. Asked to get the air checked and my bumper since it looks like there is a gap between my headlights and number. The pumper was last serviced with Toyota collision department. Trekked getting in touch with them several times while my repairs were still under warranty and no one ever got back to me. Turns out it wasn?t repaired properly in the first place and the tire air pressure wasn?t checked. Also, they never turned off the maint. Required sign. Used to love going there years ago but last couple years their service has gone way down.

My experience was amazing! I am the proud recipient of a 2021 Toyota Camry SE! I want to thank Brian and Carl for their help and awesome customer service! Autonation Toyota at Thornton Rd is one awesome DEALERSHIP! THANK YOU GUYS AGAIN I AM FOREVER GRATEFUL!

Service was due to a factory recall. Service department appears professional and knowledgeable. They also seemed to abide by COVID safety procedures!

Head light went out, purchased the bulb and the Service Dept changed it. The Service Dept is always professional and pleasant

Great experience with the salesperson he’s now is my friend Mrs Balde Mrs Balde he’s bilingual and very nice person

My experience was extremely professional. I want to THANK the sales team for Wonderful Service. Mr. James Hall & Dwight Joiner were GREAT!! I’m LOVING my NEW CAR!!!!😬 I DEFINITELY WILL be sending ANY who needs a car to AUTONATION TOYOTA THORNTON ROAD!!!🙌👏🤝🙏

It was a great experience, I love my Toyota RAV4!!

Toyota has proven over and over that they're worthy of my business. If you want fast, reliable service, honest advisor, followup for quality control, Toyota is your key to these standards. Thank you Anthony!

Terrible buying experience. Bought a 2008 Jeep Wrangler 4x4 with 47K miles which appeared to be a great deal. After taking it to my mechanic of 11 years(same company I've used for all my vehicle purchases), this Jeep needed maintenance ranging from differential fluid changes, leaks/gaskets, plus cv and ball joint replacements. The estimate was $3,500 in repairs. This location decided not to complete the repairs, so I cancelled the transaction within the 5 day window. If you decide to purchase from this dealer, then I HIGHLY recommend having a thorough vehicle inspection. I always spend $100-$150 upfront for an inspection for this very reason.

Most of the process was handled over the phone very effectively. The salesman was pleasant and knowledgeable. He followed up with us promptly on information needed. The salesman gave us a good deal on a good car.

Don't buy from Autonation Toyota!! I purchased a used Rav4 from them 2 weeks ago. They prepare to vehicle to sell and for to be safe and reliable for their customers. Within 2 days of leaving the dealership we had a tire going flat. I checked it out to see if it had a nail or screw in it. No it had a plug in the tire. There is NO way this car sat on the lot and the tire wasn't continuously inflated by the dealership. Very unethical and deceptive!! I would not recommend this dealership!!!!

Had an appointment to just get a complimentary checkup/tipoff at11:30am and got there on time, yet my car did not even get pulled to be looked at until 1pm after I went to the gentleman to ask what was taking so long. I waited yet another hour and a half until I went back out and found that my car had been done for a little while yet I had not been notified because he was with another customer and "couldn't stop to let me get my car and go". Horrible service!! I should NOT have had to wait so long for something so simple ESPECIALLY since I had an appointment.

The Salesman William M. was very professional, helpful, and pleasent. The Finance agent, Carl, was also very nice to work with. Chris, the tag and title expert was also very helpful. I enjoyed my experience at this Autonation location. Thanks again. Bob Staats.

Very nice and always professional

Pretty good didn't have to wait long on service. Waiting room was clean.

I recently had to switch to a different AutoNation dealership because the last one was sold and no longer honoring my pre-purchased oil & filter changes. I was distraught but came to AutoNation Toyota and they graciously honored them for me. Excellent Customer Care/Service from start to finish! Was treated with dignity, respect and never a moment where I felt unwelcomed or them trying to upsale me on any other services or maintenance not needed or due! I was very pleased all the way and will definitely be looking at AutoNation when it comes time for my next service, and new vehicle!

I always receive exceptional service when I go for maintenance and repairs. I usually request Joshua Bender. Always receive great service.

Good service and friendly service reps made my experience good. Would recommend this dealership to others.

If we’re ever in the market for another new vehicle we will definitely deal with Travis. We will also recommend him to our family and friends. He is knowledgeable, patient, personable and a pleasure to deal with.

I always receive exceptional service when I go for maintenance and repairs. I usually request Joshua Bender. Always receive great service.

The guy that sold me my car was very patient. The finance guy was nice and explained things so I could understand. They delivered my car because I was having a transportation problem. That was a nice touch. It would have been nice if they had cleaned the inside though. They did have to bring it from another dealership. My complaint would be that it took most of the day

I bought my 2017 Tundra here. It was my first online purchase. I got a fair deal on the truck. The truck looked way better in person! Photos did not do it justice. Extremely pleased. Between Jade and Bryan, you couldn’t ask for more honest and reliable group of folks! Shipping to Texas was also very reasonable. I would not hesitate one second from making another purchase with Toyota Thornton Road.

Curtis Gammage was so nice, patient and understanding. Curtis provided total customer satisfaction.

Mamadu was incredibly helpful. He answered all of my questions and more. I was impressed with his knowledge of the cars. He made my experience efficient as well! Overall, I recommend going in to see Mamadu for your next purchase!

My over all experience at Toyota was great. The salesman was very informative and helpful with completing the sale.

My wife and I bought cars here this weekend. We worked with Matt Metts and he was amazingly helpful and made the two purchases quick and easy.

We bought a used car from a different dealer, which turned out to have a lot of issues. The service department was exceptional in helping us through fixing the many issues.

T. Carter @ Toyota West!!

william got the deal I was seeking. nice vehicle choices!

We purchased a used 2018 Toyota Camry from Autonation Toyota and I want to say that my wife and I are very happy with this car. Everybody was very professional and all our questions were answered quickly.

I had a good experience at Toyota of lithia springs. I never have a issue when I go there.

When someone makes an appointment and reserves parts ( key and fob ) they should make sure to hold those parts. I reserved both items in advance of a service in 3-4 days and when I arrived for the service the fob was gone. I had to make another appointment to get the fob along with programming. I live 35-40 minutes away so it’s a real pain to come back. By the way I have two Tundras that I’ve serviced there for years.

I go to AutoNation Toyota on Thornton Rd every time to get my car serviced. The staff is always attentive to your needs and the service rep is courteous and keep you informed on the time when your vehicle will be ready.

Had an awful experience with another dealer and will never buy anything other than Toyota again. The only drawback if paying out right is you can only use one check. I Tried writing a check from two different bank accounts for my purchase but their system does not allow this other than that went pretty smoothly.

Great response to customers concerns. No one is perfect but it makes a difference when they can admit to errors and try to make the wrongs right!! They have a customer in me!!

What Can I Mr Keith Russ worked hard and long to put me on my new ride against all odds. If he says he can do it welp he can do it. He ?s a man of his word. I gave up but he didn?t. He and the rest of the Toyota Auto Nation team located on Thornton Rd is the best But Mr Keith Russ is The Man to see.

great service each time was there

AutoNation @ Thornton Rd definitely takes care of their customers. I knew what I wanted when I came in and recieved EXACTLY THAT! William McNiece worked with me to make sure I got a car with all the accesories that I wanted and got me a great price. I spent less time at the dealership than I do at the grocery store. I noticed a few scratches on the vehicle when I got it home & William texted me back immediately and is in the process of getting it fixed for me and I couldn't be happier. If you're looking for a great reliable vehicle this is the place to go ! & ask for William :)

I went for an oil change and not only did they waste 3 hours of my time, I still didn't get an oil change because someone forgot to take my car back over to the service department when they tried to convince me to trade it in for a low-ball offer. 2012-2014 Camrys have a faulty torque converter, a problem that I brought the car in previously to have repaired. It is now occurring again and is getting worse. Come to find out, the method they previously used to address the issue was not correct and my torque converter needs replacing also. When I took it there initially, it was under warranty (I actually thought it was a recall) but they just updated the car's ECM software as that was the protocol at that time. Since then, Toyota acknowledged the issues with the torque converter and has since began replacing them. No notification was sent to owners though. The repair of my vehicle, however, they said, is not covered even though I originally took it there for the very problem that they admittedly did not fix properly the first time. So, after 3 hours of trying to convince me that I needed to get another car because it costs more for me to pay to repair it, my car still has a bad torque converter which could potentially cause just enough of hesitation when shifting from 1st to 2nd gear that I could be rear-ended and I don't have the oil change that I requested. Absolutely unacceptable!

Working with Anthony Thornton, Anthony Ortiz , and Ornella has been a true pleasure. There was a never a time I felt pressured to accept a deal and they made sure I was comfortable with all terms and conditions of the bank. Anthony T. was very patient, he made sure to give me the "real" of car buying. Ash is the closer! He is always so pleasant and eager to give advice. I would recommend Autonation, as this is my 2nd purchase with them.

I absolutely love my 2018 Toyota Camry. I love how quickly I can go in for my services and get back out on the road again.

Travis made it quick. He helped me find exactly what I wanted and he’s the man the see on arrival. 4044349520

I was helped by someone who made my experience fun and easy. 10/10 would use him again. Travis holtzclaw 4044349520

Travis holtzclaw helped me get into a very nice 2017 Mazda 6 for a very good price, an low down payment. Was very patient an did everything that any salesman could possibly do for a customer. Call Travis if you need a great deal 404-434-9520

Annual service including tire rotation was done and I received my Toyota back 45 minutes earlier than promised.

Must see TRAVIS. I have been trying to get into a new car for a year now and no one else has been able to get it done for me but he DID!! He was very patient and understanding of my needs . And was able to get me a great deal on my new 2021 Corolla !! Thank you so much Travis ! Y’all text him for your new car ! He was incredible ! (404) 434-9520

Always exceptional service knowledgeable staff keep me informed

I brought a new Honda Civic a few years ago. My payments were really high and I decided to see what I could do about it now that I was a couple years in. After spending over 6 hours at Honda the day before with them being no help, I finally reached out to Travis. He went above and beyond to get me in the exact car I wanted and save me money. Highly recommend!

Great. Everyone was very nice and helpful

Very friendly. Will work with you.

Autonation service department was able to properly diagnose and correct the car starting issue experienced with the 2017 Toyota Camry, thanks service department!

Having my car serviced is always a stressful necessity for me. However, I forgot how fast and efficient AutoNation really is. As usual, they got me in and out with the professionalism, courtesy, and efficiency they have always displayed.

Very helpful and friendly. I would recommend them.

Good customer service and quick service and good job

I received great service from the whole team at AutoNation, but I want to give a huge shoutout to Mr. Travis Holtzclaw for helping me through the process of buying my first car. Mr. Travis provided great insight into the vehicles I liked and was great throughout the whole process. Thanks again for the above and beyond service!

Went in looking to purchase a used vehicle and came out with a brand new Toyota Camary. Czec was very helpful and patient with me. Thank you Czec!

In my opinion they are out to just sell you a car they Don't respond back to messages nor answer your calls. Took my car in to be service they didn't reset the computer nor returned my call when I had questions about my service. If I had it 2 do all over I sorry I don't think this would be the dealership I'll do. Not customer friendly.

In my opinion they are out to just sell you a car they Don't respond back to messages nor answer your calls. Took my car in to be service they didn't reset the computer nor returned my call when I had questions about my service. If I had it 2 do all over I sorry I don't think this would be the dealership I'll do. Not customer friendly.

Great. The service men were wonderful. I will sure recommend them to my family and friends.

I recommend Tony Thornton aka Tony the Tiger and his crew.. Winston Elliot, sales manager, Wesley Kim fiance manger did their thing and putting me in my new car!! Toyotathon going on now call him now for more details 4703629866

I made an appointment online but when I got there and the tech ask me did I have an appointment I said yes but he couldn't find it but he said I'll take care of you. It didn't take long and they called my name is sign the paper work and pick up my car.

Went in for 5,000 mile service. Professional and fast. Thank you.

Dennard was professional and friendly. Clean service area.

It was a very good experience but I do suggest that you get plexiglass barriers for your workers!

My visit on 11/4/20 at 7:30am for my 5000 miles maintenance service after service was completed my car was damaged on the front bumper, pulled the video I was right Toyota is taking care of the damage

I went to get my oil changed and I get charge $80.83 and I gave him a $10.00 coupon then I pay $70.83 is too much he charge me $7.19 for misc. charges

Very pleasant repair experience. Service advisor knew what she was doing and kept me informed as the repair progressed. Also discussed options that could lower the cost. Very easy to drop off the car and they have a large and comfortable customer waiting area. I do regret however, that you they don’t require masks or have seats spaced out.

Excelente dealer muy profesional

What is the point in purchasing an extended warranty with automation if when needed your are told we can fix you vehicle

Great sales people and quick delivery Exactly what we wanted to buy

Great customer service. Salesman was knowledgeable about his inventory.

Dustin Greenway also awesome service advisor.

It is hard to imagine a car buying process that is easier than what we just experienced. Mamado and Winston made a great sales team during the buying process. We bought a 2021 4 runner limited. Ask for either of these guys if you drop by.

Debbie was very good and helped us in every way. She made sure the mistake the repairman did was fixed

The experience was simply awesome and applaudable. I?ll be back there over and over again

Great. Our service representative was in training and did a good thorough job.

Their customer service is really great, even when I didn't have an appointment they took the time to address my issues!

Basic maintenance too expensive. Long process but that's anywhere honestly. They made sure I got the best deal for me.

Regular Maintenance was scheduled, fast, convenient. I was in and out quickly.

Great customer service. Received car when promised. Work was done well and without added cost from what was originally quoted.

fast oil change and satisfied with the quality of the work

Took my car in to be serviced and it was quick and easy my Servive person kept me updated on what was going on with my vehicle while it was being serviced. Answered all my questions and was very professional.

I was scheduled first for the day, and it took 3 1/2 hours to change my oil. This is every time, this is the absolute worst service department I've ever seen. On top of that the service advisor was rude.

They cheat you by selling things you don't ask for and then you end up paying. do not go to buy with them without seeing well that what they sell you

Great deals and very friendly salespeople who walked us through every step of our purchase.

Took my Tacoma in for a Safety Recall, and wanted them to look at a few other things while it was in. They charged me "service fees" to look at things that were clearly not working. So, I ended up with a $200 bill on a $10 plug. Also, they quoted me a $700 price to purchase and install a $120 part. I will never go back to this dealership. The service department is just a huge rip-off and I wouldn't expect anything less in the sales department.

Stopped by to make appointment for service, and car was serviced immediately

I had a great experience today with Travis. He listened to all my wants and needs and worked hard to get me a good deal on a car I loved. He was never pushy and was very patient with me. I highly recommend him!

During this Pandemic This location isn’t requiring customers to wear mask only the employees! THIS A TOTAL DISGRACE! I WILL NEVER RETURN TO THIS LOCATION!!! THIS SPEAKS VOLUME! THEY SIMPLY DON’T CARE ABT THE PPL WELL BEING ONLY TO GET YOUR MONEY WITHOUT PROTECTING THEIR CUSTOMERS!! I asked the manager abt ppl wearing masks,He stated No MASK IS REQUIRED,their were a few ppl in the waiting area without mask, one customer was applying makeup,coughing & also had the sniffles, others was without a mask....THIS IS SUCH A DISGRACE TO THE CUSTOMER,THEY CARE ABOUT THE EMPLOYEES (YEAHH) but NOT THE CUSTOMERS!!! WE’RE ALL TRYING TO GET THRU THIS PANDEMIC HOWEVER WITH THIS KINDA CARELESSNESS IT WILL NEVER END, FORMER CUSTOMER I POSTED A FEW MINUTES AGO THEY TOOK MY POST DOWN!

Had an appointment for a service on my car. The technician assigned was very pleasant, thoughtful and knowledgeable. It was a very pleasant experience.