Recent Reviews from AutoNation Toyota Thornton Road

My experience with Ornella McFarlane at AutoNation Toyota was second to none. She encapsulates the true definition of a determined yet reliable sales person. She went above and beyond to seal the deal for me. She was very knowledgeable about the inventory offered and communicated the details in an impressive concise manner. Her charisma along with her level of expertise definitely makes her an asset to this company. I would definitely recommend her services to others. Once again thank you Ornella.

I had an awesome experience with Kenneth Maxwell while at the dealership the other day. Although I didn’t buy her made me feel comfortable and didn’t pressure me He gave me all the info I need to make an informative decision and when I’m ready to buy a car I’ll buy from him

Johan and Elias were great! Super helpful and patient! We weren’t even trying to buy anything same day, but they listened to everything we were looking for and were very polite. Ask for them if you come 💯

Zachary was awesome, professional, and made a truly emotional experience pleasant. I was getting an appraisal on my husbands truck who had recently passed away. Zachary, thanks for your genuine interest in me and not just the sale. I highly recommend Zachary to anyone needing to buy, sale, or do both!

I had a great experience during my purchase. Ornella Mcfarlane was so much of a help. I thank her so much. I definitely recommend.

I purchase my 2021 Toyota Highlander from Joshua Oyebade. Joshua is a professional, calm Salesman.He explained step by step sales process and help me get a Great deal Thank you Joshua

Simo General Sales Manager worked out all the.details. Tony Thornton Equity Specialist was very customer friendly. Ricardo Guevara Finance Manager Excellent All three we recommend!!!

Muy Buen servicio, todos muy amables. Y gracias a Kenneth Maxwell.

Got my dream car here. I found one xse highlander black in black out and i got a fantastic deal. Kevin is the man. Gave me all his time and patience. I was with my wife and my 2 yr old son. You guys when your son or daughter throws a fit and wants to cry and play and move everywhere!!!! OMG, kevin was so patient and always professional!!! Kids will do what kids does right!!!!!! Kevin was so patient and very calm and showed me all the options of my DREAM CAR. Finance were fantastic and quick. My wife and I LEFT VERY HAPPY. This place is the place to buy your next toyota or other vehicles. Ask for kevin!!!!!

Elias Barnes was amazing. he was very knowledgeable and didn’t shy away from any questions I asked. This was one of the best dealership experiences I’ve ever had. He was very patient with the hundred questions I had.Hands down the best.

Great experience today with Israel Salazer. Awesome salesman. He went to great length to accommodate me during my purchase today. He was very patient with me. He asked questions and listened to my request and needs to ensure I drove home with a car I love. I recommend this dealership. I have always had great experiences with Auto Nation Toyota for services and today was no different. Highly recommend

My daughter purchased her car with Andre at Autonation Toyota. He was very knowledgeable and we had a great experience. 10/10

Ornella McFarlane was a wonderful sales associate at AutoNation Toyota Thornton. She knew her stuff, was effective, efficient, patient, cheerful. Ornella did a superb job getting me the best price for what I absolutely wanted for my new Highlander. She patiently explained to me the comple new technology in my new car. I would recommend her, without hesitation, to anyone in the market for a Toyota.

Simo General Sales Manager was great! Anthony Thornton was great and very informative and had fantastic customer service skills and was extremely patient. He was also very knowledgeable. Anthony Ortiz the Sales Manager was very helpful in getting the done in a timely manner. Excellent experience!

Great experience a repeat customer for years always worked with Winston (Sales Manager)and he always gave me the best deal. Ornella was my sales rep she was amazing!

Purchasing a vehicle isn’t something I look forward to. But how fortunate was I to have Keith Russ Sr as a sales person. In addition to his product knowledge regarding features and benefits, the professionalism he displayed was exemplary. If you’re in the market for a Toyota or any make and model, hesitate to treat yourself to the best salesman in this hemisphere. Thanks Keith for providing an exhilarating experience.

Andre was really helpful with showing me a car that I loved and negotiating a good price that I was happy with! 10/10 recommend him to anyone looking for a good car salesman!

We just purchased a 2019 toyota camry today. Keith was amazing and very patient with us. I am glad that we were able to find something nice for our credit score. I love the environment. We felt no pressure at all while making a decision. Very satisfied with the level of customer service.

Had a great experience shopping here and Kenneth Burke and Ricardo Guevara where very helping in putting me in a new corolla. Nothing but the best from this dealerships! Give that guy Kenneth a raise!

Just purchased a 2019 Honda…. Elias and Winston were absolutely amazing… I flew into town for this deal! Great place to buy a car!!

Muy contento con mi compra lo recomiendo rrapido proceso gracias por la ayuda Kenneth Maxwell.

Elias was very PATIENT with me and accommodating. He also has a sense of humor!!!

Johan and Elias help my husband and I find a really great car that fit our budget and all of my picky requirements. They were so patient and kind. We really appreciate them!

The worst dealership I have ever been to in Georgia. From salesman to manager, they lie about everything, waste customer’s time, lie about inventory on the phone and they make an in person appointment but when you get there they do not have the car. They say “oh you can put down a deposit and we can order it for you.” When I complained to the manager he did not seem to care at all and he said go ahead put the review. Would not recommend this place to anyone at all!!!

Mamadu Balde was very helpful and i got a new car today thanks to him ! thank you very much !

Brian a good sales person who will make things happen for you

Didn't get her name but girl in the parts department was so helpful awesome lady 🙂

Great service and overall followup on my new car order. Thank you Jennifer Nelson!

This is the worst experience of customer service and services ever received. How do you purchase a car (CASH) and still don’t get the car because it’s needing a sensor replaced which you keep getting incorrect information of oh it’s here and oh it’s not here yet and then you as the customer have to do all of the follow up just get the status? Make it make sense. Avoid this location at all costs.

I feel glad I had some one helped me out to get a good deal thanks to Joan

Can you do negative stars? Because this is the worst customer service ever received with a company. When you pay CASH for a car and you still don’t have your car 3 weeks later ? Avoid this dealership.

They're awesome. Extremely professional and very polite to their customers. Highly recommended 💯.

Be aware: New Car buying review. Had a pretty eye opening experience at this dealer ship few days ago. Have been looking for the particular model of the car for few weeks and found one coming to this dealer ship in December. Sale person Jenifer was very good, contacted me when she got the new allotment info, I asked to put deposit for it, she said to come in , so I did. All was going very well, she brought to me info about this particular car to look it over and to make sure it is the one we are talking about, which it was. She said she need to take it to the sale manager to put in the numbers together, tax, tag, dealer fee, optional equipment and factory add ons. So far , so good, thought nothing of it, I have already figured out in my head what the final price would be, MSRP with factory installed add ons + tax, tag, title and dealer fee. So we got the numbers back, sales person Jennifer was really nice and helpful. She brought the sheet of paper with all of the numbers on it, and of course, you automatically look at the final price which was about $7000 more then it should be. So I looked at something called dealer add ons: here some of them, not all are going to be here as I do not remember them all: tinted windows $899, paint protection $1199, Rain protection $699 ??? , Appearance protection $799 ??? , Interior protection $999 all of this is part of " Platinum Toyota Guard" option included in MSRP as a factory installed option at $699, did I mentioned it is already part of MSRP. So they were trying to sell me something already on the car that comes WITH IT from the factory. I have a friend that works in another large Toyota dealership as mechanic who confirmed all of my assessments here. Then there was dent protection 3yrs $999, Mud guards $699 ( $200 option on Toyota website) and Cross Bars for the roof rails $699 , also ($300 option on the Toyota website). All of these and other add ons jacked up the final price by about $7000. When I said to the sale person I did not want any of these services and add ons, she took the sheet back to the sales manager, in few minutes, manager was at the desk discussing these add ons , I tried to explain you are selling me nothing, it is all part of the car already, did not want Dent protection, did not want Cross Bars at $700, did not want Mud guards at $700, so the sales manager just said " if that is the case we can't do business " , mentioned " this is how dealer and the sale person makes money", he also mentioned he has 7 deposits for the same car" and walked away. Basically blew me away because he has others who will pay for NON EXISTANT add ons. Luckily, I did not pay any deposit yet at the time, so nothing lost except my 45 min drive per directions and sour feeling afterword. So , I do not blame Sales Manager for not wanting to sell me the car at the higher price when he can sell it to some other sucker for more, we live in the free market system where everyone will sell products at the highest possible amount to get highest profits and if you don't like it, go somewhere else. It was as I said in the beginning an eye opening bad experience. Hopefully, someone who wants to buy a new car here at this dealer ship will read this and be aware of overpriced non existent add ons and disagree with purchase price . Maybe it will trickle down to sales performance, and the sales manager will humble enough to stop charging for non existent service. If anything changes , if the general manager of this place can take it upon himself to reprice this car for me without all of the dealer add ons, I can get the car and leave new additional review, will put in an update if it happens. Yes , I still want to buy that particular car, but not at the price sales manager wants. Update 1 Dec 22. If you are really willing to make it up to me, you have all of my info, CALL ME, tell me you have a car ready for me, instead of leaving general reply to keep Google algorithm positive. Will update if anything develops.

Great, friendly staff! Worked with us to get a good deal and they had different options for the kind of car that we wanted. Clean environment. The only thing missing was a real "kids zone" so that the kiddos arent too bored during this lengthy process - curently just an empty room with tables and chairs, so bring them a phone/tablet

I had an exceptional experience with Toyota on Thornton Rd. Courtney was my advisor and he couldn't of done a better job. Please promote Courtney ASAP, he's an asset to your company. Thank you for everything

The personal is very friendly and helpful.

CSA was friendly, accommodating, and has a great sense of humor. I felt like we were old friends which was such a welcoming spirit. Got an oil change and a four-wheel alignment. A service car was requested and provided to the nearby Walmart. This kind gesture allowed me to take care of errands while my car was being serviced. This was a great time saver for me. Appreciated the great customer service and car accommodations.

Johan was very informative and helpful.

Thanks Anthony and Diane V.for great job helping me getting my 2023 Toyota Tacoma SR5 which is my first truck ever! I’m happy and glad that I’m here at Auto Nation Toyota Thornton Road. I’m highly recommended this place if you are looking for a car or a truck. Very friendly and nice service.

Johan Salazar exente vendedor Nos explico todo bien gracias

Prompt service, clean, and friendly

Simeon was great and he helped wire to wire!! Will be back!!! #Ask4Simeon

The young man who assisted me was very efficient, friendly, and professional. He made me feel ilike I was important to him.

Awesome teamwork from B. J. and Jennifer and good support from Anthony. and Carl!!! Happy with our new ride very professional, very courteous, very friendly staff.

On an unexpected trip to pick up my son looking for a vehicle and randomly found Marietta Toyota dealership. Our salesman who greeted us was "Billy Walton," he immediately ensured we were comfortable. There we no stress or making us feel uncomfortable. It was a long drive from Huntsville, GA but well worth it. I highly recommend that Billy and his team work with him, "Lamin and Rich." I am a veteran, and my son is active out of Augusta, GA. They ensured we had the best deal that we were confidently comfortable with. Thank you again! I look forward to looking at a great deal for the new Tundra Hybrid.

Joshua Oyebade took great care of me. I picked up a used 2017 Toyota Camry SE for a great price, term, rate, and payment. They made me feel comfortable, let me test drive it, and they let me negotiate a little bit. The overall experience was excellent.

Mohamed did a great job on selling us the Infiniti! You need to come and see him idle you’re needing a car!

Jennifer was great! Easy car buying experience!

Very good experience dealing with Maxwell at ANT

Andre is awesome and will hook you up!

I went there and service was amazing! BJ helped me through the entire time; he was very patient. He gave me the best deal they had. I would recommend them.

Cinco estrellas para el excelente servicio que me dieron en este dealership, gracias a José García Colantoni por ser tan profesional y darme la mejor atención en la compra de mi auto. RECOMENDADO 100%.

Alex was the best salesperson I’ve ever encountered in years !!!! First time experience for my son n we’re beyond pleased…HIGHLY RECOMMEND HIM at Auto nation Toyota Thornton Rd!!!!

Good

Vanessa have gone above and beyond her call of duty she's very professional she has a beautiful smile she takes her time and she asks you is there anything else that she can do for you I recommend Vanessa to get a raise immediately thank you

I have tried a couple of Toyota dealers and I do not get the same feel like I get from AutoNation Toyota Thornton Rd. This is my home, I love it!!!!!

Hands down but Mamadu is the best sales men! He promised and he delivered. He helped me get the exact car I wanted! 🙏🏾

I had the best experience with Alex from Auto Nation Toyota Thornton Rd. He was very helpful and accommodating to get me in a quality vehicle I can afford. Thanks Alex!

We had a great experience with Jenifer and Matt. They helped to get the price within our budget and we are very excited about purchasing our RAV4 Hybrid.

Recently purchased a car from this Autonation. My dealer was Zachary H. and he did an amazing job. Despite some minor mixups, he still provided extraordinary service to ensure I got exactly what I wanted. Would definitely recommend buying your next car through him. Great service.

Mohamed was great customer service and made my purchase easy

Excellent customer service!

Mohamed was so great! He worked with me to get the price that worked for me and made the process so easy!

The agent Hassan really helped me out with a new car. He worked with me all day and made sure I left happy. He went beyond and I’m thankful he did. Definitely will tell friends

Beejay was an excellent sales man very knowledgeable when it comes to vehicles I am switching from gas to hybrid and he informed me of all the advantages of hybrid vehicles. Great person overall and I would recommend him any time. When you come to Autonation Toyota ask for Beejay Walton he won’t let you down. Thanks again.

Kevin and Winstan were great servers in finding my new car. Recommended for 1st car

My review of AutoNation Toyota Thornton Road @ 1000 Blairs Bridge Rd Lithia Springs, GA 30122 2011 Camry 11/12/22 12:30pm appt: Joshua (appt tech 1) Elizabeth (customer service)* Dennard (tech 2 closed me out for Joshua). Time at dealership: 5 hours (12:30pm to apx 5:30pm) … I waited at dealership start to finish. Note: “Maint Req’d” light had come on a few days prior to my making appt. Maint. Light (according to “Joshua”) I just needed regular maintenance, oil change, filters changed, fluids topped off, regular maintenance check [also I requested brakes to be checked and I was told there was a tire sale, I was told I needed tires]? Odometer reading is 134k+ Estimate was $657, Total I paid came to $800+ (that included $100 credit from previous 2021 appt and $40 “inconvenience” credit taken out). Including also 4 Cooper tires $511 (buy 3 get 1 free sale?) … Joshua was nice, courteous, listened to me and took care to keep me informed, even when it was time for him to leave, he took me over to “Dennard” to introduce me and let me know he would close me out when my car was ready … Dennard was busy, I had to check back with him and just before he got with me, I watched as someone came up to him with my key, together they walked over and put the key in a key cabinet. Then when I approached him about the status of my car, he told me it was ready, he just got the key. As I said, Dennard was busy. I was the LAST person at the dealership that day. It closes at 7pm, I left just before 6pm. When I got home, my husband chastised me for getting tires. He said it could have waited and gotten them for less than dealership prices. * Elizabeth deserves an extra Honorable Mention because she keeps excellent notes and took good care of me! Note: I was promised a $100 credit to be used on “my next visit/appt” (this appt) to compensate for inconveniences on my last appt on 10/18/21. After receiving my survey results for that Oct 2021 appt, “Elizabeth” 678-XXX-XXXX texted me her number and put on her service sheet that they will give me $100 credit my next service to my Camry. She said she’s going to tell the new manager (Cory-who was no longer there at this Nov 2022 appt). I appreciate Elizabeth’s professionalism, attention to detail, keeping accurate and complete notes/records on her service sheet about our conversation and the $100 credit.

Mr. Eron was very professional and down to earth. He showed me hospitality and made my first time buying experience one to remember thanks again!!!

My experience at Toyota Nation was an interesting one.Really it was difficult by me having a not so good driving record it was hard for me to get full coverage insurance for a car.I was close to giving up but Zach got me thru it and helped me find a good quote.Thanks to him I got me a new car and life is good.Thanks Zach aka the G.O.A.T....

Hi my experience with auto nation was amazing. My sales representative name was Jennifer Nelson and she dealt with me professionally. It was my first time buying a car and she guided me from the beginning to the end. 💯 THE BEST!!!!!!!!!

My sales associate was Kihry and the dedicated service was outstanding. I was able to leave the dealership with joy in my heart and a smile on my face. He was the servant God intended to help me. If you are looking for a vehicle, please ask for Kihry!! 💜💜💜💜💜💜💜💜💜💜💜💜💜

Mohammed was a great salesman. He was really patient with me. Mohammed really helped with my purchase, and Wesley with finance was very funny and amazing as well

Andre was very knowledgeable, patient, and courteous. We will give him the highest rating

Skyler was an amazing help. He was very knowledgeable about all the vehicle specs and happily answered any all questions we had. We would definitely recommend anyone to come here.

Skyler did a great job finding my truck and getting it to Georgia from Ohio with the holiday!! Couldnt be happier!!

Kihry was super respectable and patient with us! We definitely weren’t in the mood to go to a dealership as does most normal people, but he was super relatable and just wants to make the car buying process easy for everyone. Probably the first time I’ve dealt with a car salesman that made me feel like they were on my side and genuinely wanted the best for us. If you ignore every other review, just know that we received the best offer at this dealership and highly recommend requesting Kihry!!

My name is Pitchrist came here today at Toyotas auto nation here in Thornton Rd, when I was coming here I was very sad because the other places I went to couldn’t really help me with my budget situation I had. Coming here today everyone energy was high and the sales man names Eron Stringer that was helping me told me “you’re going to go home with a car today” ! With both of us having an understanding he made it work with his team and I was able to leave with the car I wanted!

Diane Valesquez was amazing! Thank you!

This is my 2nd time working with Joshua Oyebade, and it was an equally smooth time. He was able to work with my finances and get me the car I wanted, with the payments I wanted. Definitely come here if you are in the market for a car! The customer service is top notch.

Kihry did a great job & helped us find the best deal on finding a new car. Great employee and great service!

AutoNation is the best Skyler is wonderful and very patient the whole experience was very easy I highly recommend going to AutoNation and asking for Skyler

Joshua Oyebade was a very helpful and straight forward sales rep!! I had been to several other dealerships and I felt they were very cut throat and pushy for their sales. Josh took the time to listen and adjust to cater to my needs. Overall it was a good transition and I’m grateful I had the privilege of working with Josh!!! Finding honest car dealers is never easy. In this case, honestly look no further.

I heard a great service experiences,Staff are friendly and easy to talk with.After my car service it turned to new car bought 3 tires and got 4th tire for a dollar that was a good deal

Josh, gave good customer services. Thanks

I have only POSITIVE things to say about Hassan Sumah and Wesley Kim. They worked hard to secure my vehicle and financing according to MY needs. God bless them!

Keith Russ and Elias Barnes are the best! I saw the car online and asked about its availability and Elias responded promptly and scheduled the appointment and when I came in I was originally just coming in to see the car and test drive it and Keith was so upfront with me that I had to go ahead and get the car. He made the process so easy and fast that we were out of there in no time. Would definitely go back there and ask for Keith Russ or Elias Barnes for my next car!

My husband and I have had many vehicle purchasing events over our lives (we are retirement aged). Some painfully dreadful! Todays visit to AutoNation was hands down the best experience we have ever had in purchasing a new car . As we all know, varied consequences of Covid over the last 2 1/2 years, have forced most industries to change the way it handles business or close up entirely. In navigating the adversities of supply shortages, production uncertainties, setbacks, staffing etc.. solution driven creativity, wisdom and persistence have been required of the 'survivors' to stay afloat, meet needs and move their product efficiently. These qualities were evident immediately upon stepping into the showroom. They were most manifested in our Sales Associate Jennifer Nelson and Sales Manager Simo Elkhattabi. Jennifer listened attentively to our situation, knew her product and articulated succinctly with the confidence of an expert while exhibiting soft skills in patience, honesty and kindness. We were not rushed, coerced, given ultimatums nor subjected to manipulation. Mr Elkhattabi, in unison, provided managerial assistance at the appropriate intervals, including scouring sources for our desired car and finalizing numbers in fairness. Without reservation, I highly recommend AutoNation to anyone in the market for a vehicle. Grateful Update!! My car arrived, snd I couldn’t have been more happy with the entire purchase process and every AutoNation staff member - those who worked with me directly snd those behind the scene. Undoubtedly, this has been the best auto purchase experience I’ve ever encountered. The qualities snd professionalism coupled with soft skills mentioned above were carried thru and have extended beyond purchase day.

I want to give a huge Thank You to Mohammed for helping us finding the best car to accommodateour needs. He is such a great salesperson!! I highly recommend him to anyone who is looking to buy a new car at Autonation Toyota Lithia Springs!!

I’m thankful for them and their top notch team. They turned a bad financing experience with NFCU into an awesome experience with them in record time!

Even after assuring me that that time had significantly improved, it has not. The technician was great but I was in there for 2 hours.

I do not recommend AutoNation Toyota Thornton Road to purchase your Toyota. I am familiar with the superb and great service that AutoNation extends as I have purchased 3 brand new Toyota's at other locations with my wife, so the service we have received at this location is disappointing to say the least. Communication is lackluster, I received my NEW car two weeks later than estimated (after I called - no emails (although I emailed the General Manager - with no response), texts or follow ups), in which they said I was upgraded because the one I wanted wasn't available, however, the upgrade came with an increased interest rate and monthly bill that was not explained - and my credit ran again. My car also came with sticker residue inside the glove compartment which still has not been rectified - although I made a verbal complaint to the sales associate and finance associate. Almost two weeks later I received another call about verification for financing. A procedure that they said was new. When I explained my frustration, they insinuated that I did not want to answer (as if I had something to hide). This could have been avoided if it was communicated during the signing process that there is a new procedure where they call you to verify information. The whole process was unnecessarily long, and for the price, I could've been 'upgraded' to the car I originally wanted. I hope that this location improves on communication, as it is in the utmost importance to do so. It would dispel a lot of miscommunications, confusion and frustration.

Everyone was so warm towards me, Lamin especially was awesome. I appreciate everyone here.

Mamadu was a wonderful sales rep, we came in knowing what we wanted, he got it right up let us test drive it, he was very personal and helpful, would definitely recommend him and the dealership

Brian Morgan was helpful, quick, and assisted me with my purchasing of my vehicle.

Great customer service I was in and out.

good tionna

Good and friendly service.😊

Quick, fast, and friendly service!

I came in today after leaving Marretta Toyota and worked with Billy Walton, got a great price on a 2022 Toyota Corolla SE, was very helpful and friendly. I look forward to working with him again.

The customer service here is absolutely amazing. They helped me with every step. They even helped me find an amazing car within my budget. Simo assisted us with the whole process and he was great!

Good staff, Alex helped me through all the processes properly and were kind enough to explain everything I didn't understand

They were willing to work with me and got a great car for a good deal

I had the please of working with Jennifer Nelson and Skyler Cloonan in the purchasing or my new Toyota Rav 4! Jennifer keep me informed with every step of the process of my car arriving to the lot. Jennifer and Skyler made me feel confident in my purchase and we'll informed about the the tab Rav 4 and all the features I was getting with my vehicle. I would definitely purchase from them again, it was such a breezy process and am going home a very happy customer!

Hassan is the best salesperson. He is extremely patient! From the moment I called in, to me coming into the dealership he helped throughout the entire process. AUTNATION TOYOTA HAS THE BEST MANAGEMENT SHOUTOUT TO CARL DAVIS WESLEY KIM AND JUNIOR. THANK YOU autonation Toyota Thornton road!!

Isreal did such an amazing job! Very nice and knowledgeable on all of the vehicles. Very friendly! He makes you feel very comfortable throughout the car buying process. 10/10 recommend. thanks for my new 2022 Corolla I love it so much! I got the best vehicle for the best deal!

Good service.

Andre was a pleasure to work with. I was not looking to buy a car today but he made it work for me. Thank you Andre to the hat. I really appreciate everything you did for me.

Manadu sold me my dreams car! He is a kind and knowledgable person. Come down and see him he will make your dreams come true!

Andre was amazing! He was knowledgeable and very pleasant to work with. He made sure to get the best deal and he even gave me a Toyota hat as an extra bonus. Automation Toyota Thornton Road is a great dealer to work with and buy from.

Had the best car buying experience at this dealer all thanks to Jennifer Nelson I couldn’t ask for a better sales rep would definitely recommend you won’t be dissatisfied with your service

I had a question for Service Department. Terrance took the time to answer my question and reassured me that everything will be okay. The news was comforting. Thank you Tech Service Terrance for taking the time. Awesome Service provider for your car!!

Timely

Excelente atención de Isrrael muchísimas gracias por su excelente atención y trabajo volveremos pronto ojalá podamos encontrar al mismo vendedor 🙏🏻recomendaremos a nuestra familia. Dios te bendiga por excelente atención 🙏🏻 gracias nuevamente.

Jennifer Nelson was so patient and awesome! She is definitely a gem and needs a promotion. She took care of my concerns and walked me through the entire car buying experience. I would highly recommend for anyone who is in the market for shopping for a car to personally request her.

Mohamed was a great sales man

The day I had my first I visited AutoNation Toyota at Thornton Rd was the day I purchased. It went well by help from my brother Lamin & Mamadou who spent almost entire day to explain options that i would not have know. I did not have any knowledge of choosing a car. I am quite happy and excited.

Thank you Tony and Andre for taking care of me with getting me a new ride after my accident. I highly recommend talking with them and they will take care of you!

My service consultant Ronaldo is excellent!

Kihry was a great helper in choosing the right car. He made the process smooth and stress free.

Bryan Morgan was professional in all aspects I enjoyed doing business 10 outta would recommend.

Great Service

Hassan was a perfect and lovely sales person. Does he’s job well and super patient with the customers!

I purchased my 2014 highlander at automation Toyota, Thornton road from Joshua Oyebade who is a great salesman. He’s very professional and took good care of me. I will definitely be referring all my friends and family to Joshua at Autonation Toyota

This was a great experience please ask for Tionna

I had a good experience when I bought my car. My salesman Mamadu spoke Spanish which was very helpful during the process! I also want to thank Ashraf who did my financial services and Israel who also helped translate and helped with getting my car 😄

Thank you so much Toyota and Hassan for helping me put me in my lunar rock

good experience with mohamed

I am very disappointed with my purchase of the 2015 Jeep Wrangler. I only have had the truck for 2 weeks out of the month and a half. I had to take it back one week after purchasing because something makes a noise like it’s the rear end or hub. They kept my truck for 3 weeks and I did nothing to it. It sat for 3 weeks after they told me it was inspected by doge keep and everything. Now I have had it back 1 week or 2 and it’s doing the same. I can’t get anyone on the phone not even my advisor to tell me what work was actually done if and and no one was there that could tell me when I picked it up. I am taking it back again but this should not be so. Disappointed.

When I bought my vehicle, it came with only one key. I was told that they would send me a second key and I was given a document guaranteeing it, a document entitled "WE OWE." They never sent me the key. I called on the phone and was told that if I brought in the document in person they would provide the key. I brought in the "we owe" document and they told me that because I waited too long the "we owe" was invalid and they did not recognize their guarantee to second key that I agreed to as a condition of purchasing the car at the price I paid. They said they could not confirm whether they sent it or not, but because I waited too long there is nothing they can do, and if I want a second key I must pay hundreds of dollars. I am very disappointed, because when I bought the car I bought I agreed to the price based on their guarantee of a second key. They want to make a good impression to sell cars but once they have made the sale they aren't committed to honoring their commitment. I will continue to take my vehicle elsewhere for maintenance and will look elsewhere next time I am in the market for a Toyota vehicle. As far as I am concerned this place owes me a key.

I was treated very well and Skyler helped me find exactly what I was looking for and went above and beyond. Amazing experience! Highly recommended.

Muy bien gracias ala joven que nos a tendio muy amable ella sellama diana

Exelente servicio Johan es súper amable te atienden de la mejor forma te explican cada detalle que necesitas saver sobre el vehículo o cualquier pregunta que tengan súper recomendado gracias Johan👍

An exceptional employee service

I really enjoyed working with Liam and Alex. They were very customer service oriented. I would definitely recommend friend and co workers. Thanks Toyota team.

Johan Salazar was an awesome help today! Bought my new car from him and he was very informative and answered any and all questions!! 10/10 would recommend, ask for Johan!

I have changed my review of this location. My sales person Dani was great up front in getting me in my RAV4. But after that, there is no support. I have items that still need to be put on my vehicle that were paid for but have not been installed. My sales person is not helpful at all. I have called the dealership several times to speak with a sales manager with no response! As for my I will never use this dealership again! As for maintenance on my new vehicle I will find another dealership that might be a little drive but customer service is number one in my book.

Servicio profesional y rápido, el servicio fue completado en menos de una hora, muy satisfecho.

Best customer service ever. Jennifer and Simo were very helpful

Zachary was awesome and very professional.

Great experience with Ornella ask for her if you need a car. Love my new RAV4

Ana is a wonderful person she will help you and come up with the best deal , she's very kind and means business 😊

Mamadu did a great job with assisting me with my purchase of a new vehicle. Thank you Mamadu!

Awesome job on my Toyota service

I spoke with a salesman about a vehicle listed online, scheduled an appointment to view the vehicle and as I pulled into the parking lot after driving well over an hour I was called and told they didn’t have the vehicle but to come on inside and see what they do have. Absolutely the worst Toyota dealership experience I’ve ever received.

Fantastic job from Mr Baldé, I drove from Alabama and couldn’t get approve from no other dealer.

My service representative was friendly and respectful with a sense of humor. I appreciated the information given regarding needed maintenance issues for proper upkeep.

Brian helped me get a new car when I needed one quick. Was super friendly and helpful!

I came in for a rubbing belt sound when I accelerate. They told me the problem was that I was low on oil. The car is still making the sound and my maintenance required light is still on.

l want to give my sales rep, Tony Thornton a fantastic review for being patient with me to find exactly what I was looking for in the Toyota RAV4. He went through all the features that I was not familiar with and I know it was a challenge but we got through it it all. I recommend him to any one trying to buy a car Also, thanks to Ashraf Hasan for breakdown the numbers to help me make my decision. I appreciate you guys. Thanks

A huge thanks to Joe for all his help! He spent 4 hours helping us through the whole process! I drove off in a 2021 RAV4 and my wife loves it!!!

First of all, Richard Nicely did a great job and the service did not take as long as I expected. However, it was a huge shock to learn that the service package I purchased with the car covered only oil changes and tire rotation. I thought I had purchased routine maintenance. So when I learned that the bill would be $900 it was a shock. Richard let me know ahead of time, which helped, and gave me the option of refusing some service, but he indicated that to keep the car in good shape everything should be done.

Joshua Deshazor was professional and informed me what service was needed for my vehicle. I had my vehicle returned in a timely manner.

Went there for work. Friendly staff.

I got great service here , Terence was amazing , he gave me good information about my vehicle and also made sure I got a Lyft to go do what I had to do while my car was being serviced. Overall 10/10 costumer service!

Got my new car with the help of Diane, she’s amazing!!! Very sweet, straight forward and fast she’s literally the best! <3

I had the BEST experience ever with AutoNation Toyota Thornton Road ! Israel & Mr. Winston did an amazing job with answering all of my questions and ensuring that the vehicle I was interested was in good shape. I ended up purchasing my car same day I came to test it. I am so thankful !!!

The reason for my low rating was because they boast about upfront pricing yet the price I was quoted upfront and the price I had to pay at the end were VERY different. Additionally I selected a coupon to get the service for 75 dollars yet in the end I was charged over 115 bucks. Disappointed because I expected the thing they say about upfront pricing to be true. I also asked for a shuttle but instead they ignored that even tho it was requested when I scheduled the service online. I was forced to wait in the lobby. Overall not a good experience at all. Be wary when you visit, ask about up front pricing when you go. My service advisor was Terrence and one other man who I cannot remember.

Had a great experience with Eron and Alex!

Recently ordered a vehicle through Sales Mgr. Jennifer Nelson, she had an outstanding devotion for customer service and a great attitude to help navigate the hurdles of the process. She was attentive to all requests and went above and beyond to streamline communication and ultimately vehicle delivery. I'd highly recommend her if you're in the market for a new vehicle.

Hassan was great with assisting me with process of buying my first car! Everything was easy and fast.

They are waste of time on phone they will tell different price when you reach up it's different price.

Great experience purchasing my vehicle. Sales Consultant Mamadu Balde was super friendly, fast and knowledgeable. Made my experience worth stopping in.

Kihry was very knowledgeable and pleasant to work with. I would definitely recommend anyone who is looking to purchase a car work with Kihry.

Thank you Tiona for your wonderful service. I spent almost one month searching a car and no one has responded this instantly with all the details. I got lucky and ended up with Auto Nation and purchased the best car as I dreamed.

I was disappointed in how long it took for the financial business to be completed. It took well over an hour (closer to 2) which did not make sense since I was not financing the purchase.

Alex was so helpful! Everyone was incredibly friendly and made sure I was taken care of. My experience was wonderful and all my expectations were met!

Got me in and out, although I had come on the wrong day.

Tried AutoNation Toyota Thornton Rd Service Center again after having an unpleasant experience there many years ago. Scheduling the appointment by phone was easy after several unsuccessful attempts with their online scheduling. The service technician and all employees I encountered were pleasant and helpful. The wait time for an oil change was a little long but it was a Saturday. I agreed to their recommendation for new wiper blades. The oil change coupon I had was not in their system so it took a ridiculous amount of time (nearly an hour!) to get that applied to my bill before I could pay and be on my way. After 3 hours I was ready to get out of there but I should’ve looked at my itemized bill before paying and leaving as I believe I was overcharged. The cost of the front wiper blades was more than I was quoted along with an unexplained “Misc” charge. I will give them another chance and will definitely have my bill addressed.

Edit: Ive been here 2 times and i have honestly haven't had a wow experience yet and the last was a big turn off. The first time was just an oil change and I was told they had to order a part for my recall. I was told that I would receive a call on Monday as this was a Saturday. No call Monday but I understood that maybe it was mistaken. After a few days, I call to ask about it since I wanted to get it done before my kids started school. No answer so I left a voicemail for the rep. Never received a call back so I called the main number to schedule the appointment. I was informed that it would take 4 hours. Now mind you, I was never offered a rental but no big deal since I could spare 4 hours. 4 hours turned into 7 hours and I had to call to find out what was going on. Honestly I probably will just drive the 45 mins to Marietta to get faster service next time. Just an update that I figured to give them another try and nope I definitely will not be back. 2 hours for an oil change then if you look at cars, a rude sales rep will tell you not to get in and out the cars.

Andre he is cool guy with excellent customer service I will recommend him anytime

I have literally been in contact with a Israel and have gotten nowhere. This was a terrible experience. I went into this visit being very transparent and got very little in return. NO COMMUNICATION UNLESS I INITIATED IT. Was told that they had other customers, they were busy, etc. However, I get that, but I am still your client and deserve respect. Ended up going to Allen's vigil Ford and got great service.

I bought my truck from Mohamed. Had a great experience. And I am extremely happy

Muy bien atendida y lo mejor comoda con la liquidacion en el precio total del auto. Muy claro todo. Gracias Mamadu Balde.

I had a wonderful experience with Caitlin at Toyota Thornton Road. She was absolutely wonderful! She kept me informed with updates every step of the way with my vehicle. She made the pick up process easy and fast for me and my family. I highly recommend her for the patient and kindness she shown through this process!

Thank you very much Mr Rick who is my service advisor at autonation Toyota Thornton road very nice person with love and respect but at the service station each and every one has being very nice and they always service my car very nice thank you so much to make sure my car is safe ..

Shout out to Hassan, Great costumer service, will definitely be recommending friends and family to this establishment.

My service guy Rich was excellent

Gave us an amazing service and is very cooperative and patient when discussing deals . Fights for the best deals that best fits our budget

Jennifer Nelson is top notch!! She is FANTASTIC and gave us the best experience. Thank You for making this process easy!

Great service once again provided by Auto Nation Toyota and my salesperson(Alex). 5 stars all around.

La persona que nos atendió fue muy amable

These guys are the best. Straightforward, honest, and they care about their customers. Just purchased my second vehicle and couldn’t be happier.

Tube una muy buena experiencia las 2 veces que he ido a comprar mis carros ,muy buenas atenciones he recibido de parte de los representantes de ese lugar ,en calidad de precio ,puedo recomendarte a José Garcia

This has been so far one of the best dealership experiences in my life. Everything ran so smoothly even from the very beginning. I spoke with Max about coming to take a look at a beautiful q60, and everything was ready as soon as I got there less than an hour later. Hassan took us on a test drive and was very patient the whole time, and made sure to keep giving us updates and answered any questions we had. Everyone here is so nice and helpful, but I would love to give a special thank you to both Hassan and Max. Thank you guys so much for making this day very smooth for me.

Great dealership! Quick and easy, got me into a beautiful Avalon!

Muy buena atención … una gran personalidad . Muy cortes su trato.

Ask for Elias, he’s the best. He made the process really smooth and easy. He went above and beyond to get me into a car. His customer service was impeccable, he actually takes the time to get to know his customers. Thank you Elias, you’re very appreciated.

Gracias Diana velasquez por su atencion, estamos muy contentos con el servicio. Conpramos un 2023 Toyota Camry nuevo muy buen precio

Great experience buying a car here! Got the best deal and very friendly service from William and the rest of the staff.

Que gusto poder expresar cuando uno se siente bien atendido y confía en quien te está ayudando a obtener lo que quieres , Realmente fue una experiencia espectacular y genial tratar con alguien :tan enfocado amable comprometido con lo que hace y además que lo hace tan bien .Mis más sinceros respeto a ese gran y excelente vendedor llamado Jose García Colantoni Felicidades…

Alex and zach are the best. My experience was fantastic.

Gracias por la excelente atención que recibí en la compra de mi auto en especial todo el equipo de profesionales José y Diane, lo recomiendo 100 por ciento.

Gracias a Autonation en especial a José Garcia y a Diane por la excelente atención que me brindaron en Español remiendo 100% a estas 2 personas.

If I could I would have given "0" star overall rating. I am a 70 year old female resident of Atlanta Ga. I purchased a 2018 Nissan Altima on September 22, 2022. Nineteen days later on October 10,2022 my Nissan Altima was hesitant to go forward. It would stop completely start and then stop again all the way home. On October 11, 2022 I had my car towed to Toyota dealership (Blair/Thorton Rd, Lithia Springs). I was told that it needed an alternator. Today is October 31,2022 and I still don't have my car. I was told the alternator needed to be ordered. Then I was told it would be in Monday (October 24,2022) The sales manager told me I had to contact the service manager. Called to speak to the service manager who has yet to come to the phone to explain what is going on with my car!!! I am paying for a car I don't have. I have purchase several cars in my life time but this is the worst experience I have had with any car and/or dealership. Don't wast your time, especially if you are a Senior Citizen!!!!!!

Good service

I had a great experience on Wednesday 10/26/22. I had my car service for 50K miles. My service advisor, Courtney Bolden is always very professional and courteous. My wait time was under 2 hours. Overall, I'm pleased with AutoNation.

THE PLACE IS SOMEHOW DICEY, BECAUSE THE MANAGEMENT SELLING MY INFORMATION TO INSURANCE COMPANY WITHOUT MY CONSENT. WHICH WAS WRONG TO ME.

Very polite and sincere service, Kevin was very helpful and was willing to help work out a deal.

Alex Nelson was easy going and help a lot.

Bring a mechanic before purchasing!! Even if it’s brand new!! They don’t care about you or the car being unsafe to drive once you sign your name on the dotted line!!

Mohamed did an outstanding job

Our salesman Alex Nelson is the best ! Highly recommend!!!!!!!! Got our dream car !!!!!!!

My third car from Autonation! I send all my family and friends here to see Winston the Sales manager. Tionna was my sales person this time and she was fast efficient and understanding.

Great experience selling my vehicle here. Matthew Matt's and Dianesia Paynes too extra care to ensure we were happy customers. We definitely would return in the future to continue being loyal Autonation customers!

I needed to get out of my Nissan asap, and that thought alone stressed me ALL the way out. I knew that I couldn’t afford to make the wrong choice choosing a dealership & after weighing my (many) options, I’m most grateful for my decision to do business with the folks at AutoNation. Most especially— the expert herself, Jennifer Nelson. During our appointment, not only was Jenn extremely knowledgeable of the Toyota brand, specs & technology, she also equipped me with valuable tips to maximize my overall partnership & experience with the Toyota fam for the long-haul. I felt that I could be honest with her at any point in our negotiations and because of that, I walked away with a beautiful brand new ‘22 Corolla, perfect for a sporty girl like me. Thanks for all of your hard work Jennifer! Chat soon!

Skyler was very helpful and attentive during whole process. Addressed all my questions and concerns in the most convenient way. Thanks Skyler and Autonation.

Very disappointed with this experience considering my first experience here was so positive. Was told after 3-4 days in the service center that my was throwing a certain code and they wanted to me to approve 2 hours of labor for the technician to look into my engine on top of the diagnostic fee. I decided against it and had it towed to a different place. The next technician who looked at it said my car had NO CODES which means either they lied about the pending code or erased it. Either way that's extremely dishonest and suspicious. On top of that, he found the issue nearly immediately and had my car fixed within 2 hours of receiving it. This experience absolutely makes me think they were just fishing for easy money and trying to take it vantage of me.

it was great experience working with them!

Tionna was the best sale associate, she bent over backwards to get me a car that I could afford. Also she was very uplifting and encouraging.

I had good service with Toyota when I dropped my car off I had to get a new battery they put me in a rental so I think it wasn't inconveniencing me I really appreciate that Courtney was very helpful and he kept me updated with everything that was going on with my car so I really appreciate the service that I received!!!!

Purchased my upgraded vehicle at AutoNation Toyota Thornton Road with the help of Jennifer, she was very patient and knowledgeable. She also made the process very fast and efficient! I would recommended this location and Jennifer for the purchase of your new vehicle!!

My service tech, Terrence, was very friendly and thorough. Explained everything to me so we were clear on what was to be done. No surprises.

Diane, she was great!! The whole process went super smooth! Thank you much! I will come back to this location, should I need to!

Amazing timing 😊 my sales team did a wonderful job, I loved working with Tionna and William. Both were very professional and considerate, truly a bliss to work with. Happy to be apart of the autonation family

I had a great experience purchasing my vehicle from AutoNation Toyota. From viewing available (or inbound) vehicles to reviewing financing options, the website helps you filter through inventory to land on your ideal vehicle and financing terms. After identifying the vehicle that I wanted, Skyler was able to provide more precise information that wasn't listed on the website, and made me feel more confident about next steps. Further, he was able to get most of the documentation completed, making the in-person purchase process more efficient. When I arrived to purchase the vehicle, Skyler walked me through all of the vehicles features to ensure I was comfortable using them on the drive home. The financing portion of the purchasing process went smoothly and was faster than I expected. I also had some detailed questions about contract fine print, and appreciated Wes' candid responses. All in all this was a good experience. Only constructive feedback would be providing the folks who make down payments on inbound vehicles with better tracking/ETA visibility. Although I understand that the manufacturing sites don't always provide that detail to dealerships.

Ask for Dani he is very helpful, very professional, and easy to work with!

First rate service!

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Tionna amd Brian were excellent to work with. I completely appreciate their patience with us. Will in finance was very fast and efficient.

Kihry M. was a pleasure to work with during our purchase of a new Camry! He was very knowledgeable and patient with us, as we flipped and flopped between vehicles! Excellent customer service!!! We hope to be working with him again very soon! :) Thank you for all of your help today!!!

Amazing service and extremely helpful staff. Will most definitely get you the car you need.

Israel was our salesmen great service.Very kind and nice.He explained everything to us and made sure we were comfortable with everything.Would recommend

Andre and Winston worked with me in purchasing my new vehicle

Mohamed the best! Hands down service provided

On Monday, October 17, 2022 I arrived at the dealership for service. I received an oil change and had extra work done on my vehicle because it was due to maintain my vehicle ,which is a Toyota Camry 2019. I had to schedule an additional appointment to come back on that following Thursday, Which was October 20, at 11:30 AM. This final servicing was supposed to be a two hour job. I happily left knowing my car was in good hands. I was supposed to receive a call when the car was done, I never received a call. I returned to the dealership at 2:45pm. I was first told that my car was ready and that I was given a text a while ago. I checked, I never received a text. Then I was told that my car was not ready. It is now 3:15 PM. When my car is finally ready at 4:15 PM, 5 hours later, the $200 price that I was given was now $330!!!! I complained, so the manager said he would take care of it. He gave me a freaking $30 discount. There have been some minor discrepancies in the past at the dealership, but I believe in giving people a second chance. You get no more chances from me with your poor customer service, LACK OF RESPECT, your overcharging and being sneaky, and treating a VALUED customer as if we have no VALUE at all. So I will not be taking my car back there, no they will not buy back my car, and I advise EVERYONE reading this review , just stop and DO NOT patronize this Toyota location . To my dismay as I mentioned my experience to other people ,they expressed that they too have had either a similar experience, or know people who have had a similar experience. Unprofessional and a shame !!

Yo Brian Morgan is the man. I came in to get the 2012 rav 4 and Brian hooked me up!!!!! Loved the car online but when I saw it in person. Along with Brian telling me the history of the car in the process getting it detailed and cleaned. With no hesitation I got the car and it's been a joy ever since. Brian natural southern hospitality is very dope and welcoming actually brightens up the dealership. I give him 100 out of 10 with his customer service keep it up bro!!!!!!!!!

Thanks to Johan, Israel and Ashraf I finally got a Rav4!! All have been so nice and attentive .

Great service department! Arrived 15 min early and was taken care of . The staff was professional and prompt. No pressure gimmicks but was provided with recommendations and fair pricing .

Keith Russ and Anthony Ortiz were excellent in helping get the vehicle we wanted. I highly recommend them

Ecxellent customer service.

Great experience, they paid for my uber from the airport, they had the car ready and I drove back home to south florida.

My experience here was amazing. Diane was very helpful and listened very well. She was super sweet and patient, as I was a first time new car buyer. Definitely recommend her!

No comment but can say wasn’t good

Después de esperar 3 meses conseguí mi troca 2022 1794 con mi color preferido! Me atendió José Garcia Colanteone y fue muy amable!

Diane was the best salesperson ever. She made the process super easy and was extremely helpful. She is definitely the go to salesperson!

He was very good and very friendly and I like the way he work and took care of me

Not too bad

The salesman and people in this place are really nice and helpful the service department seems to be really nice and trying to fix all my concerns and the parts department I never want to deal with again

They were friendly, honest and helpful throughout the process of purchasing our cars!

Imani was very professional and fast and answered all my questions that concerned my purchase, I recommend her to my friends and family because she did an awesome job making sure I left satisfied and happy 😊

I bought my Rav4 Hybrid here and love the service here

Andre, Johan,Catlin did a great job. Thanks autonation Toyota.

Tony and Andre helped me get into the car that I wanted. They were willing to help me get exactly what I was looking for.

Is it theft? Or just fraud when a car dealership takes your money and gives you nothing in return? That's what happened to me at AutoNation Toyota Thornton Road when dealing with Mamadu Baldem. They sold me a truck with a trailer hitch add on. When it came time to pick it up, no trailer hitch. After getting the run around, I asked for a refund. It's been over a month and I still don't have my money back. He put me in touch with his manager, Carl Davis. Carl never responded to my email. I called Carl. He told me he would call me back later that day. It's been a week. No call. If I could do it over again, I wouldn't give them a dime.

Is it theft? Or just fraud when a car dealership takes your money and gives you nothing in return? That's what happened to me at AutoNation Toyota Thornton Road when dealing with Mamadu Baldem. They sold me a truck with a trailer hitch add on. When it came time to pick it up, no trailer hitch. After getting the run around, I asked for a refund. It's been over a month and I still don't have my money back. He put me in touch with his manager, Carl Davis. Carl never responded to my email. I called Carl. He told me he would call me back later that day. It's been a week. No call. If I could do it over again, I wouldn't give them a dime.

Took our truck in for service and was treated very nicely. Rick was knowledgeable and professional.

Tony Thornton along with the management team Jade general manager, Winston Sales Manager, and Jr Finance provided a wonderful exceptional sales experience they gave me a great deal. Stop by Toyota ask for Tony Thornton he will put you in your new Car.

My experience at AutoNation Toyota on Thornton Road was great. My sales associate, Tony Thornton, did an excellent job and was ever so kind and friendly.

Check out this review of AutoNation Toyota Thornton Road on Google Maps https://goo.gl/maps/kD7davJW5LCvAzDP9

Knowledgeable staff. Polite & pleasant, with professional approach to questions and while explaining issues they found with the vehicle.

Excellent attention, coffee , tea and snacks at the waiting area, great service and short waiting time. 👍🏻

Elias really bent over backwards to help me get a new car that I love. He was very patient and thoughtfully took every I wanted into account. Thank you!

We dealt with BJ.Very knowledgeable and courteous.Very attentive.Worked with us to achieve a fair deal.Pleased to purchase a nice and dependable Toyota.

Tionna Pleasant was exactly like her last name Pleasant! She really listened to my needs and picked the perfect car for me . I’m so glad I decided to come in and purchase a car, not only was it needy but she made the experience easy and very pleasant 😊. I would recommend my friends and family to Autonation Toyota.

Mr. Anthony Cox was absolutely amazing! From the moment that I pulled up to the AutoNation Service Center for my Toyota Tundra Anthony made me feel like a valued customer! He treated me with the utmost respect, was extremely knowledgeable of the products and services offered, and explained what services I would be receiving. His service went far beyond my expectations! Everything done to my Toyota Tundra was exemplary! I would definitely recommend Anthony and AutoNation Toyota Thornton Road. Thank you Anthony and AutoNation for your Five Star service✨️✨️✨️✨️✨️!!!!!

Tony and Andre at AutoNation were amazing to work with! They were friendly, helpful and not the typical “pushy salesmen” we all know and expect when you’re out looking for a car. They made sure we were taken care of with a good deal and we got the car we wanted. You won’t leave AutoNation disappointed!!!

I took my car here for service. On the same day I visited another dealer for my other car. My experience with this Toyota dealership far superceded my other experience. They were courteous and knowledgeable. They explained everything very well and I felt I had a clear understanding about what work was performed on my car.

I absolutely love this dealer.

My experience with Toyota’s Sales Representative was 10/10 especially Johan and Anthony Ortiz m who treated me & my mother the best ! They both helped us & were patient, that at first we were kind of iffy about the price but at the end of the day johan helped us with a better option that we finally decided in buying our biggest purchase which was a Tundra that I absolutely love ! I highly recommend In asking for johan because his customer service is the BEST ! He will always speak to you with nothing but the truth about what comes with your vehicle & helping you financially to what ever best suits you ! He will always find a way for you to be able to purchase your vehicle in the easiest way possible. Highly recommend in contacting him if your interested in purchasing a vehicle he'll start working HARD for YOU just for you to get your dream car !

This place was wonderful throughout the entire process of buying my new car. Elias was super helpful and knowledgeable. He was also very patient as we found me the perfect vehicle to fit my needs. I highly recommend them to anyone looking. You won't be disappointed!

Even with uncontrollable obstacles that popped up, they still made sure my happiness was their top priority. They were very honest and wanted to keep my budget to where it would benefit me, not them. Great people! Definitely a return client.

Was assigned to Mr. Cox upon scheduling appointment. He immediately received me, listened to all of my concerns, and arranged shuttle service for me. Called me a few hours later advising that my service had been completed, and advised me on recommended services that my 2013 vehicle needed and pricing on same. Discussed priority of these services and scheduling, and provided shuttle service back to the dealership to pick up my vehicle. He was very understanding and attentive to my needs, and extremely sociable.

they have a good customer service and all their team members are very friendly, Good and Respectful, AutoNation Toyota Thornton Road is a great place for my car care and their work is very good excellent and since I have my two cars I always go there for the services that I need for my cars and I never go to anywhere else . because I'm always comfortable with AutoNation Toyota Thornton Road. everything that I need I get it there. 💯 percent is a good place to go for car care I'm glad that I know about AutoNation Toyota Thornton Road and ever since I always go there I never regret. thanks to AutoNation Toyota Thornton Road, God Bless the Company mor and more Bless. 🙏

Excellent work and customer service from the whole crew! Thanks Tony TheTiger and Ash!! Our 3rd car with this team. Nothing but smiles on our side.

AutoNation is the best car service to get the best and newest cars.

I have amazing experience today purchasing my Rav 4! Tony was amazing and willing to answer my many questions. When I went to the Back for financing, the gentleman I worked with was very considerate of my needs when offering me additional products. Thanks!

Tony was a great salesman! Was very understanding and Worked with me within my budget. Got a new toyota. 😊😊. Thanks Tony!

They took 30 minutes just to check me in. know one call to let me know my car was ready. They have to do better.

Nos atendieron muy bien ,con la ayuda del sr José García Colantoni pudulos agarra nuestro carro el servicio fue mi agradable y nos sacó de muchas dudas Haci q lo recomiendo al 💯 %me gusto mucho la forma en que nos a tendieron

Great place and people to have your Toyota serviced. They take care of you and your vehicle.

It’s one of very few Toyota dealers in the area, so the volume is very high. I had a great experience with my service advisor who tailored my maintenance service to how I drive my car. However, because they stay so busy, they also perform parking lot service. This was quite an unexpected surprise. I would recommend this location but be prepared for the unexpected.

I purchased a brand new 2022 Toyota Highlander on 7/6/22 from AutoNation Toyota Thornton Road. The first deceptive practice they used was during the negotiation of purchasing the vehicle. The advertised online price was $45,247 for the vehicle. When I attempted to buy the vehicle for that price, the dealership started adding additional items (blackout, rain package, appearance package, etc.) on the vehicle that I did not want. These unwanted add ons totaled $5,673. I was told that the only way to purchase this vehicle was to purchase it with the add ons that they would putting on the vehicle that day. I reluctantly agreed to purchase the vehicle at the higher than advertised price anyway because it was my wife's birthday and we were traveling about 2 hours from home to purchase the vehicle. I do have screen shots of these prices. The second deceptive practice was just straight out dishonesty. I was informed that Toyota had raised their rates on that day. Even though I had an 800+ credit score, I was informed that due to Toyota, the best possible interest rate possible was 5.9%. In my profession, integrity means everything. Taking the word of the dealership, I purchased the vehicle. I later learned on the AutoNation Toyota Thornton Road website that the advertised Toyota interest rate for that Highlander was 1.9%-3.9% from 7/6-8/1. There is no doubt with my credit score that I would have qualified for those interest rates. I also have screen shots of this advertisement. We do love the 2022 Toyota Highlander we purchased but we will never do business with this dealership or AutoNation again if this type of deception and dishonesty is condoned by your Corporation. This transaction was deceptive from the beginning to the end of the purchase.

Yes I would recommend Auto Nation

very friendly, and great service department .

I took my 21 Toyota Corolla in for its 5000 mile service. Rick helped me and he was so nice. I'll always ask for him again. I was told it be an hour and 30 minutes and it was exactly 1 hour and 25 minutes.

Tony Thornton was the bomb today! Excellent service and got the best deal on my purchase. Thank you! Thank you!

Worst service department. Went in for a simple service and it took over 3 hours and once I asked about the long wait they were super rude. They definitely need new management in the service department! Will definitely not be going back to this service department.

This place sucks. Look on Yelp to get the real reviews. Bunch of crooks and the service department sucks too.

Tony Thornton, Anthony Ortiz, Ash Hassan helped me get into my new mom car!! 2018 Jeep Cherokee 40000 on the dash and a 5 year bumper to bumper warranty!! Coming from a 2014 Camry. Major upgrade for this mommy!! Tony stuck with me through every rebuttal and got me out of my own way. I really appreciate the whole team and the effort they put into their customers! Thank you guys so much!!!

You have a Tacoma for sale that you have an upcharge of $6000 for a lift kit! Come the f***on man! Put the crack pipe down.

Toney, Ricky, and Winston made the new car purchase a pleasingly good experience. I would recommend this sales team to anyone looking to buy a car.

acquisition specialist Tony, sales associate Andre, sales manager Winston Elliot, and Ricardo in the finance set me up for greatness and ensured all my needs were met before putting me in a new car. I highly recommend AutoNation Toyota for anyone who wants to be valued as a customer.

Efficient and orderly! I would use again.

I had the best experience with my salesman Brian Morgan at AutoNation Toyota on Thornton Rd in Ga. I walked in on a Monday, and had my new Toyota Cross by Wednesday. There was on only one left coming into inventory. It was all mine!!! I intend to send family and friends to Brian.

Anthony-Sales Person Winston-Sales Manager Ash-Finance The group to do it for you!

Tony at Toyota Thornton, was great, the finance guys, Matt Hartfoush and Ricardo Guevara was also great with great deal I experienced at the dealership. Tony has patience and explained everything to Me. He has great customer service. I’m most grateful for such a great, easy and comfortable experience at Toyota Thornton.

TONY THE TIGER WAS GREATTTT ONCE AGAIN HE HELPED ME GET MY DAUGHTER AND I INTO A NEW COROLLA!!! I ALSO LIKE TO THANK WINSTON ELLIOTT THE SALES MANGER AND ASH THE FINANCE MANAGER FOR GETTING MY INTEREST RATE AND MONTHLY PAYMENTS JUST WHERE I NEEDED IT TO BE!!! IF YOU NEED A NEW CAR CALL TONY THE TIGER HES GREEATT!!! CALL HIM NOW IF YOU WANT A ROYAL EXPERIENCE!!! 678-718-2371

Great job ! The service department worked hard to service my car. I appreciate it all.

Great job! Best quality for all service.

Great customer service and very helpful and friendly

Matt in finance was awesome tony was my sales person and Winston was the sales manager that helped me get in a new car!!! If you need new car call tony he is areal 🐅 tiger lol Call him now 4703629866

Bought a new to me Tacoma went back a few weeks later, decided to sell a different vehicle and Kyle helped me again. If you need help ask for Kyle. If they don’t have it he can find it.

Bought a new to me Tacoma great experience with Kyle. Decided to sell a vehicle to the dealership came back to see you guessed it Kyle just a great experience with a positive outcome. I drove an hour and half, both times. Thanks again Kyle

Excellent dealership I’m recommend 100%

Tony Thornton was a great help in finding a car for my wife! Very professional and was always on call whenever we needed it. Ask for Tony whenever you go!

He was very professional thank you Tony for selling me the Camry

they where great and so good to me i will most definitely recommend them to everyone i know

I cannot give them zero stars because all of my issues fall under “buyer beware”, but if you don’t want to have to “beware” of your salesman and dealership, go elsewhere. Everything that gives used car salesmen and dealerships a bad name happened to me. Classic- just sold what we were just negotiating- but we have this other one for twice as much; and the other buyer’s financing fell through-still want it? How about at this indecipherable amount on this blurry picture taken by salesman’s phone since the dealership doesn’t seem to have a copy or fax machine or scanner. Newly agreed upon trade in value does not make it to the closing documents pushed in front of you to sign in a hurry so you can get out of there after waiting for an hour. And car supposedly passed multiple point inspection before sale, but amazingly needs 4 new tires within 3 months. You get the picture. If your salesman’s name is McNiece, say McNo.

Great customer service red carpet treatment

Diane in Sales and Junior in Financing are awesome. She was very prompt with answering my questions about a 2018 Highlander LE. I had my own financing but Junior was able to secure me a better deal. Diane even followed up a couple of days after I bought the Highlander to see if I had any questions.

I highly recommend the AutoNation service department. They are always professional & courteous.

Anthony Cox, in the Service Department, is one of the most helpful and customer satisfaction focused people that I have every dealt with.

Would not allow me to change my mind about my trade in. How sad!

Poor organization made appointment for recall repairs drove there to have them done checked in and waiting for my wife to pick me up I received a call from the service department to inform me they didn’t have the parts!! Gas 4 dollars plus not even a call from management to apologize unacceptable

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Tony Thorton was Great salesman and Junior was excellent finance officer on my experiences was great at 10

I was in and out without any problems thanks to Anthony. He's a great guy.

Always on time if you make an appointment and very friendly.

After visiting three dealer they were the best with up front pricing they gave me a price and told me what all would be added and they gave me a good deal on my trade in. Very please with the dealership.

Service team is great! They get my car taken care of in a reasonable amount of time every time I drop it off & the customer service guys are always so nice.

Excellent customer service!!!!

Recently Bought a new Corolla the experience was awesome with AutoNation Toyota gave me a great price a sales person Kyle was very easy to work with a very smooth process Would definitely recommend this dealership to all my friends

Showed on time for my appointment which included recall work. Staff was friendly and knowledgeable and got me checked in and out.

I do they were very nice and helped my get my Chevy Spark and I love it.

Mrs. Magy Pineda, Made my wife and I experience with AutoNation Toyota the most pleasant one we ever experience. She is professional and make sure you as the customer is satisfied before you drive off. I am recommending her to all my family.

Had appointment scheduled at 11 and even though it took a long while for paper work and numbers nothing rushed will be great so I patiently waiting and was able to purchase the exact vehicle I wanted thanks, Billy!!! I wish you guys much success🎉🎉

Had an appointment for a recall on center high mounted stop lamp-water leak. I was assured they had the part for repair. After an over hour wait, I was informed that they didn’t have the part for repair. Sixty mile round trip wasted. Larry White 2017 Toyota Tacoma time of appointment 2-23-22 @ 9:00

Tony is highly recommended for your dream car call him now 470-362-9866 Tell him keesher sent you. Ricardo was my finance manager He can help with warranty and good interest rate as well. What A ROYAL EXPERIENCE!!!

Tony Thornton is your go to guy!!! Ricardo was my financial manager and he’s super sweet. Call Tony now if you need a new or preowned car and he’s definitely take care of you. If Tony id not available ask for Lamin (internet manager) and he’s just as amazing.

They are the best, I got my 2022 4Runner from here and Kenneth Maxwell took care of me, if you need a car, AutoNation Toyota Thornton Road is the place to go!

My Review is based solely on my Sales Rep Keith Russ. He was patient and listened to my needs and wants. I didn't feel pressured or anything. I had a great experience with Keith. He helped me transition into my new car with ease. I really appreciate doing business with him. If you ever need a car go see Keith! He won't disappoint you .Thank you Keith!

Always a great experience. Dennard Addison is professional and offers everything needed to make an educated decision for the maintenance of my car. Thanks guys.

service people great job

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Have been using this dealership since 2015. Ravon is my service advisor and he treats me like royalty. He does everything possible to make it a great experience.

Darius was polite, helpful and authentic. I will definitely come back when I am in the area

The salesperson was very nice an didn’t push me to get nothing I couldn’t afford.

I got my new RAV4 TRD Off Road here, and everyone was awesome from sales to service, and everyone in between! Theresa at accessories got my crossbars there super fast, and for my first oil change, I was in and out like a fast food restaurant (Pre-Covid lol). My new service advisor, Dennard, was on top of things and got me rolling again the quickest ;)

I had done an agreed upon trade-in and my new purchase had a delivery delay, they kept me apprised and offered me a different vehicle under all the same terms, and delivered it without a hitch. They allowed me to drive the trade-in vehicle without question. Anthony, Tony and Ashraf are just the best service providers!

Kind and courteously explained everything I needed to know about my car

I have been calling and leaving VM for over a week trying to get help with a refund for a GAP insurance policy. No one seems to be of any help. The finance team does not return calls when it comes to refunds apparently. My initial purchase didn't go to well either. My family definitely will not be returning to any AutoNation dealer.

been coming to tony for a while now… he is honest and persistent! loves what he does! went in and came out with exactly what i wanted! wasnt persuaded into trying ti get useless addobs… anthony ortiz sales manager andash finance were great as well..

I have been calling and leaving VM for over a week trying to get help with a refund for a GAP insurance policy. No one seems to be of any help. The finance team does not return calls when it comes to refunds apparently. My initial purchase didn't go to well either. My family definitely will not be returning to any AutoNation dealer.

Tony Thornton was very nice and Winston and Ricardo were very helpful. I’m very appreciative of the whole process. The general manager Jade who was able to get the whole process done is a true boss!

work with ya and listen to what you wants

It was a pleasure to work with Tony Thornton, Anthony Ortiz and Wesley today for the purchase of my new Toyota. Always the best experience from the time we walk in till the time we leave.

They canceled my sales appointment and asked me to said 50 minutes for the next available appointment. The option to wait less was to get in a car with a salesman that wouldn’t pull his mask above his nose.

I got a new car from there and be having a problem since I drove it off the lot, been there the whole day just to be told take it to the dealership where I'm from Miami to have it checked, Brand new w/7miles on it, then a recall, got that fixed and the same problem keep occurring, FROM DAY 1

What can I say about AutoNation Toyota Thornton Road......Well, for starters I walked away with a reasonable car loan and car keys in my hand the same day that I visited the dealership. I had the best team a byer would have loved to have working for them, Travis (Sales Department), Winston (Sales Department) and Ricardo (Finance Department). Remember these awesome team members by name when you stop in......You won't regret it! I have never been happier! Thanks AutoNation Toyota Thornton Road! It was a pleasure doing business with you!🤝👍

Anthony Ortiz (manager) and Skyler (salesman) took great care of us purchasing my 2020 GR Supra! Great experience ☺️

Melvin and Travis were very helpful and valued our time and money. Fun to work with and made the deal happen!

Exceptional experience! I highly recommend from start to finish was a breeze.

Very professional and helpful. I had never heard of water being stuck in a car door.

It went well. Usually there some waiting even with appointment. But the staff are nice and courteous.

Ronaldo (Service) and Peter (shuttle) are great to work with! I will definitely recommend and be back 👏🏽👏🏽👏🏽

Excellent service from start to finish with salesman Keith. Wonderful communication. Punctual. Honest. Great overall experience. Would highly recommend. Worth the drive! We love our new Highlander!

Good service and nice staff.

Great Customer service! Quality cars that are taken care of by quality people. Matt (management), Anthony, Eric (service) First class professionalism. Will recommend there sales and service to everyone with car needs.

The service was friendly, prompt, and efficient. They were actually done 2 hours faster than they originally thought. Thank you Jason for your hospitality and great customer service.

Great buying experience. Long story short, I ordered a car at another dealer, they missed the ETA. I started looking for other deals, left a message with them and got a call back from Kyle Rhodes the next morning. Within two weeks I had brand new 4Runner Venture that other dealers could not get. Kyle made the process as easy as possible and was extremely attentive. Great experience overall.

I had a great experience with the staff … everyone was great and very helpful!!!! It didn’t take long at all … Sieo was my dales rep n he helped from the over the phone conversation to the moment that they brought me my car 🥰😍

Communication and preparation. Complete lack of customer service.

My appointment was for 11a, no problem with checkin. I was getting front brake pads, serpentine belt replaced and wheel alignment. The advisor called me and left a message, then he texted me, you need back brakes very very very very bad. I said how much and he quoted and i said no. My text message said the tech was finished with my car and wanted to know if i wanted to get the back brakes done, when i said no then he proceeded to say that the tech wasn't finished and when he is, he'll text me. No one texted me. I was sitting and waiting and now its 6:50p so I just went up there and retrieved my car. Also my tire pressure indicator was on when i took it there and when i picked it up. My paperwork says they checked my tires and the pressure and you couldn't turn my light off. This was the second time I gave Autonation Toyota a chance but they've lost me as a customer.

Today I went to just get an estimated appraisal for my 2017 Chevy Cruze. I had hopes in trading in my car but wasn’t sure if the numbers would work out correctly and cause me to be in negative equity. I worked with the sales professional Travis Holtzclaw who was absolutely AMAZING!!! He was very professional, listened to all of my concerns and made the price I needed happen. He worked diligently and quickly to meet every single one of my needs. I HIGHLY recommend working with him. I was able to trade in my 2017 Chevy Cruze with a brand new 2021 Toyota Camry and I wouldn’t of been able to make that happen without travis’s help. I can’t thank him enough for his exceptional service. I will do business with him and refer as many people as I can. Travis deserves to be recognized for his professionalism, and hard work!

Very awful experience with AutoNation Toyota!!! Last Friday, it took us over 30 minutes to schedule an appointment over the phone for Monday. On Monday morning at 9:30, we dropped off my wife's car for an oil change and car key repair. We attempted to contact the service desk twice after the 1 hr 30 min estimate to complete the service, and we couldn't reach anyone on the phone. Fast forward 7 hrs and with only 30 minutes until closing, we ended up going back to the shop in hopes that the service was complete before they closed. Upon arriving it took an additional 15 minutes to check out and the associate handling our service told us they spent over 4 hours trying to fix the car key before they started on the oil change!!! They also left one of the car windows down and left plastic and a paper mat in the car. Also, the sales team contacted me about selling the car, but their service team NEVER contacted me to pick up the car AMAZING! After this horrible experience, we left manager Brian McClain a voicemail to contact us, but he hasn't called us back as of today. We will NEVER EVER get our car serviced here again!!! F--

They do good work but they are to slow. It should not take 2 hours for an oil change when you have an appointment.

I had a long chat with Brian one of the workshop managers to check on my vehicle’s service records. It is important that clients get to meet the workshop managers as well as the service supervisors and technicians that work in their cars. The reliability of your vehicle today is as good as as the customer service.

Only thing I recommend at autonation Toyota is the service write Anthony Cox he is very knowledgeable and helpful he takes care of my concerns and needs every trip thank you Anthony

I appreciate the outstanding staff in the Service Department.

Service center was very professional and friendly.

The service was great and the customer service was excellent!

Called and received same day service, techs were knowledgeable and kept me updated concerning delay with service being completed at time given .

Called and confirmed they had certain car, and got an appointment with a certain salesman. Only to drive over an hour to find out the salesman was off and the car was not available. Starting off a sale with lies was not the best way to start I should left then.

Take my car here and everyone is super friendly and good customer service

outstanding customer service

Kevin was great. Did everything by text and a few phone calls. Very convenient.

I just bought my new 2021 CHR Nightshade edition and I am supeeeer impressed with the service they provided me. The car was not on the lot but they worked to find me the exact vehicle I wanted! They got me the car quick and the paper work was so smooth. I had already been to 3 dealers before this so I was already tired of the b.s., but they took care of me so well and kept my budget that wanted. Ditch those other dealers and come to this one you won't regret it! Ask for Anthony, Travis, and let my dude Ashfar hook you up with your finances. Absolutely amazing! Tony even set me up with great photos! This is an emotional experience and they understand that and make the experience very stress-free!

Great customer service .......................................

Everyone there is very helpful and if you have a problem they will take care of you.

Great service. Knowledgeable staff that always go above and beyond to satisfy customers

Fabulous ? always! Dennard makes certain of that !!!

Associates are very kind and professional??????

Professional, courteous and safe. Prompt to respond to my needs. Thank you Courtney !

So happy with the service I received! I love my new car!

Service Advisor, Mr. Anthony Cox has great Customer Service skills. Always explain in detail what you need or would like to have done to your car. He provides a list of repairs needed after reaching 65,000 miles, or whatever the mileage may be. I really enjoy great Customer Service that I received from AutoNation Toyota Thornton Road.

Best buying experience and dealership in Georgia.!!!! No need to go elsewhere.!!!!

Best experience ever. Duston was friendly and efficient, and that I can truly appreciate!!!

No spare tire, car is scheduled for issues after the 5 day return policy .

Went in over a week ago (5/24), purchased a new car and was told I would receive it Friday or Saturday and I still haven't gotten my new car nor an update. Been in a loaner car since my purchase. Definitely wouldn't recommend due to lack of communication/miscommunication. The deal was pretty dang good but I'm extremely annoyed/disappointed that I STILL DON'T HAVE THE CAR I PAID FOR. If the car isn't available on the lot I recommend looking else where

Exceptional service everytime with keen attention to make sure my car receives the correct, affordable maintenance. I appreciate his professionalism and attention to detail.

Customer care service person was friendly, courteous, and informative.

Simeon thank you so much for your help. The process was long yet easy and stress free.

Install was completed sooner than expected

Great Customer Service and very fast. Love my new car!

Buying a car is one thing, getting it serviced is whole seperate issue. No problems when I bought the car. If I could rate the service department any lower, I would. I arrived on time for an oil change appointment. The place seemed to be operating under a cloud of confusion. No management present. I waited one hour in waiting room. I went outside to check why my car had never moved. Service Advisor told the greeter that he didn't have time to fool with writing up the paperwork. They gave me my keys, and I went around back and got my car. No oil change, nothing. 1.5 hrs and a 1 hour drive wasted. No apologies, and no replies to emails. .Stay away from this place. They will sell you a car. Service, and oil changes are a major problem though, and appoinment times are a joke.

Helpful personnel! Very friendly and professional service! We especially want to thank Diane Velasquez who was exceptional with us. Don & Nancy Hicks

Excellent customer service RICKEY is great service time was about right

I am happy with the car I chose but felt a bit deceived. I had an appointment with a salesman to look at a specific car. When I got there the salesman told me he was with a customer and someone else would help me. Even though the first salesman confirmed the car was available the day before, I learned that it had been sold the month before. I was able to find a MV with the help of Max. Max was great. The issue I have is with the tactics taken by car dealerships when purchasing. I signed numerous documents that I later learned had added coverage costs that I wasn’t aware of excluding a warranty that I agreed to which resulted in 2k more than I planned to pay. I love Toyota Vehicles so I am happy with my purchase. The car was used and supposed to be detailed. It was not detailed. I am going to have to get it detailed. I assume whoever was supposed to detail the car felt vacuuming was sufficient even though there were spots on the upholstery and the doors needed wiped because of drinks being spilled,etc. Maybe because I didn’t spend 30-40k for a vehicle I didn’t deserve a detailed car. Not sure. Need to improve on some of your departments and honesty. Max was terrific though. He helped me get the things I needed and always answered his phone or called me back when I had a question. Great job Max.

only 1 hr to get done! Pleasant waiting area. Anthony is the best.

They are always looking to help you with my needs. Best finance team, great mangers and fantastic salesperson. Every time i come they are very humble and professional. Excellent place to buy and service my car.

I purchased my 6th car from AutoNation Toyota Thornton Road. My salesman, Keith Russ, made this buying experience seem effortless. He met and exceeded my expectations. I was in and out the door in two hours. There's a reason I only buy from this dealership. They listen attentively to your needs and go beyond the call of duty to offer you a great deal. Why shop any where else?

I was very impressed how friendly everyone was. The dealership is very impressive.

Excellent customer service from Ricky, Service Technician.

My experience was wonderful. The quality of work performed was good

Very smooth experience from beginning to end. My salesman Travis made the process very easy for me.

Easy, fast and exactly what we wanted.

The buying process was quick and easy

I had a good experience as always, good customer service and prompt services that don?t waste your time.

it was a good experience, they greeting you in a good calm manner, the lady who receive us was very pleasant and explained every detailed to us we really appreciate that.

The only thing that can make the service better is an updated waiting area and car wash back!

I appreciate Joseph brannwn for helping me select a truck, he met all my expectations and needs, I recommend everyone to come see him at autonation of Atlanta on Thornton road.

Ricky took me and had me and my car out in a timely matter. He was great and friendly.

Went to “just look” at trucks. We were specifically looking for a Toyota Tacoma. Travis was great from start to finish and got my husband and I into the Tacoma of our dreams and worked with our budget as well. My husband doesn’t leave reviews unless he has had the worst experience or the absolute best experience and he not only left a review here, but on google as well!

Truly great service. Went to two previous Toyota dealerships in the area and no one would speak with my wife and I

What a phenomenal experience. We had the pleasure of working with Travis, and when I say he literally did everything he could possibly do to get us into our new Toyota Tacoma, I mean that. They even stayed over an hour past closing to make sure everything was taken care of and that we were not only in my favorite Tacoma on the lot, but that we were in that vehicle in a price range that suited us. It’s so nice too!!! If you’re looking for a Toyota, I’d really recommend checking them out. And even more so recommend asking for Travis Holtzclaw. His number is 404-434-9520.

Pleasant and efficient staff. Service completed in a timely manner and the cost was quite reasonable considering that I had the added bonus of the confidence of having the work done at the dealership.

I live on the Eastside and I ride all the way to Austell. That should tell you something! My associate Dusty was just awesome on Monday. I couldn't have asked for a more professional and kind associate to assist me. I wish there were more people like him in this world!

Noami Morrison was an Amazing salesperson.

Referred by a friend, great people to work with,and my daughter loves her 2019 Camary SE.

Everything was fine except the technician who did the oil change he spill oil everywhere on the engine bay even on doors handles and front grill.

Your teammate Ricky Taylor was, knowledgeable, helpful, and patient. Ricky explained every step that would be made in the service on my van. Thank you for your professionalism.

They were so helpful during the entire process! Big shout out to Alex D and Brian ! I love my 2021 Rav 4 XLE!

To Whom It May Concern, This is to share our appreciation for the customer service provided to us by Alex Demmings at the Autonation Toyota dealership in Lithia Springs. Specifically, Alex has been promptly responsive to all inquiries including texts, emails and phone calls. He also has been appropriately willing to reach out to management whenever clarification has been needed. Our search for a truck has taken approximately six weeks and the working relationship with Alex is far above that of other dealerships which had vehicles we were interested in. Because he has been so professional, polite and respectful in all dealings and a pleasure to work with in comparison to others, we were committed to try to buy a vehicle from this young man if possible. We are also appreciative of the advice and information shared by Matt Mett. Matt was very able to tag team with Alex and answer our questions in enough specific detail to make us comfortable with our choice of truck. We are grateful for the time he took to help us better understand our options. Thank you for a very satisfying vehicle buying experience.

To Whom It May Concern, This is to share our appreciation for the customer service provided to us by Alex Demmings at the Autonation Toyota dealership in Lithia Springs. Specifically, Alex has been promptly responsive to all inquiries including texts, emails and phone calls. He also has been appropriately willing to reach out to management whenever clarification has been needed. Our search for a truck has taken approximately six weeks and the working relationship with Alex is far above that of other dealerships which had vehicles we were interested in. Because he has been so professional, polite and respectful in all dealings and a pleasure to work with in comparison to others, we were committed to try to buy a vehicle from this young man if possible. We are also appreciative of the advice and information shared by Matt Mett. Matt was very able to tag team with Alex and answer our questions in enough specific detail to make us comfortable with our choice of truck. We are grateful for the time he took to help us better understand our options. Thank you for a very satisfying vehicle buying experience.

Autonation lithia springs Toyota, Mr. Davis has zero integrity. GM isn't to far behind...

No one acknowledged me when I pulled through and got out of the car. I was the only customer waiting.

Service Dept . and Corey worked hard to resolve my problem with my Radio on my 2020 Prius. Thanks

Great experience!! I was very impressed by the level of professionalism and knowledge within this dealership.

Travis Holtzclaw and Matt Mets were very helpful in getting us the best deal on our new car they went above and beyond very helpful

AutoNation Toyota on Thornton Road in Lithia Springs, Georgia, gave my wife and me excellent service during the time they were in business. Sadly for us and we presume for other customers, the dealership which took over from them after AutoNation sold the property to them (Lithia Springs Nissan I think) seems disinterested in being helpful to us. Phone calls haven't been returned, calls being transferred to the service department were dropped, and inquiries regarding terms of our contract with AutoNation weren't exactly welcomed. I would recommend that dealership only to Nissan owners who have purchased their vehicles from the new dealership, not the previous (AutoNation) one. Dr. John Huggins

Scheduled recall repair two weeks in advance. Having cleared my morning schedule, I made the 40-minute drive to the location for my 7:30am appointment. After 10 minutes in the waiting room I was told that they did not have the part available, but it would be there the next day. In other words, after having this scheduled for two weeks, they were not at all ready for me. And I was unable to clear another half day on such short notice. Was told later on the phone that I would be contacted to reschedule. I have heard nothing. It has been a week now . . .

Scheduled recall repair two weeks in advance. Having cleared my morning schedule, I made the 40-minute drive to the location for my 7:30am appointment. After 10 minutes in the waiting room I was told that they did not have the part available, but it would be there the next day. In other words, after having this scheduled for two weeks, they were not at all ready for me. And I was unable to clear another half day on such short notice. Was told later on the phone that I would be contacted to reschedule. I have heard nothing. It has been a week now . . .

It was a great experience everything was as promised

I do not like the waiting room. Your seating is too close when it is busy. I don?t like the TVs. You need more outdoor seating that is not all in the bright sun. I either have to go to the Cracker Barrel and wait in their rocking chairs outside or go to the showroom, where it is more comfortable than the waiting room.

Inquired about a car that was featured on this site. During my conversations with a sales agent from the dealership, the base price increased at least twice after multiple credit inquiries were run. I understand that credit can effect interest rates, and that other taxes and fees get added on to the total...but not only was the base price increased, they also added on an additional $600 for tint that was non negotiable. This should have been listed in the posted price. Then they added the taxes and fees. This happened twice until the price before taxes and fees were added, bumping the base price by almost $2000. Would NEVER do business with this dealership after that.

My 10k service experience was just horrible and I mean absolutely yuck

Everything was going great, and I am so happy I chose Auto Nation Toyota dealer. They treated me very well.

Yes they changed my oil but did not fill up my windshield washer fluid or let me know that my air filters needed changing. Had they asked or told me I would of had them change them. Hate making the trip all the way there again.

I have been using Courtney. For my service he has been prompt Very nice also met Cory the service manager which was awesome thanks you for taking care of my truck

charged the payoff twice.

I thought it would be important for me to share my experience at Toyota. Unfortunately it was not a positive one. I took my vehicle in for an 11 AM appointment Thursday and left it to have the fuel pump replaced due to a Recall. At 6 PM when I had not heard back from anyone I called and press the option for a service status, unfortunately no one answered so I left a voicemail. Between 6 PM and 7 PM I left three voicemails as did the representative that answered my call when I clicked on a different option. Needless to say I received no call back and my vehicle was left overnight at the Service Center. Then I’ll fast forward to this morning when upon not hearing back from anyone I called in and was told no one could find my keys and there was no ticket service for my vehicle . So I took the trip to figure out what was going on. I was met by the manager who I was asked to request Ricky who most definitely wasn’t in the mood to have to deal with me considering he had 2 other people waiting to speak to the manager. He Then proceeded to bring my paperwork into the managers office and was told that a manager would come out to speak with me. 10 minutes later I still don’t have my car, my keys or any resolution. One of the managers finally came out only to tell me that my service manager had texted me last night to let me know that my car was ready which is false. He was not able to pull up the text message and I know I didn’t receive one. Then proceeds to tell me that their service center is extremely busy and these kind of things happen. So in summary something needs to be done to correct the process. No way is it acceptable that I drop off my car and 24 hours later 1. no one has any idea where my vehicle is? 2. No one called or texted me yesterday to provide me an update on my car. 3. Even after I left three voicemails last night no one had a common courtesy to call me this morning to provide an update. 4. Then I go to the service center only to be told that a text message has been sent that I didn’t pay attention to which was false.

I made an appointment for an oil change and an engine/emissions issue. I also discussed with my service representative, Anthony, some other repairs that were well overdue. He assisted me with prioritizing them. He made sure I had transportation home and told me he would call me with an estimate. When he called with the estimate, I told him to proceed with the work. My encounter with Anthony was a positive and pleasant one. He was professional, knowledgeable about the work I needed done and explained what it consisted of, talked in layman?s terms, and told me my car would be ready that afternoon and it was. The service department was clean, personnel wore masks, and sanitizer was available.

We just purchased a car for our daughter and thanks to Simeon C., the experience with AutoNation Toyota was thorough and efficient. He was the best sales agent we’ve ever worked with. He went above an beyond to make sure the car was perfect for us before we left the dealership. THANK YOU, Simeon!

All was good except time it took to change oil and rotate tires... 2 1/2 hrs

comfort and personal personality

I am always happy when I go to the dealer to service my car, in addition to their excellent service and knowledgeable staff, they also mail you coupons with reduced prices for the same excellent car service

I have waited more than a month to receive a title to a used vehicle I purchased. The price I paid was out the door - tax, tag, title. Today I receive the title and I still have to go to the DMV. I still have to pay sales tax. I still have to do everything. What is the doc fee for???? What is the electronic filing fee for? I am furious. I now have to come out of pocket for 500.00 on sales tax that should have been already taken care of. I shouldn’t have to be going to the DMV myself. This is ridiculous.

Everyone was very friendly and super helpful. It was a great experience.

I had a wonderful experience with Keith Russ. He was very friendly, helpful and a great guy! Not only did I feel comfortable, I felt like I was working with a friend!