Recent Reviews from AutoNation Toyota Thornton Road

Thanks for reaching out to me @Lamin, means a lot. @Larmin and @owner, am yet to get the money for the services i cancelled back, Its been well over a month since you guys said i will get a cheque in the mail. I have called and sent text message many times yet no response. How difficult it is for you guys to do what is right and do the right thing? I have been to your dealership about 4 times on this same matter yet i am yet to get this particular matter resolved. Junior and Larmin told me the cheque will be sent to me and its been many weeks after, am yet to get my cheque back.

Billy help my family get in a new Siana. He was speedy, knowledgeable and professional. Will recommend to a friend.

Johan got me sold on my car he took care of me and was very professional. I ended up having an issue with the car a 1 month into ownership and they’re covering it right now under warranty. They take great care of their customers! Johan, Mitch from service, and their management have all been amazing, I highly recommend this dealership!

Diane was such an amazing car seller. We told her what we wanted and she gave us exactly what we asked for! Me and my family had such an amazing experience at AutoNation! I would recommend AutoNation to anyone who is looking for a good experience when buying a car!!

Typical car dealership, pushy!

Sold our car to them on Saturday. It was paid off at my bank by Tuesday and that was with mlk weekend. Nice people, would do business with them again.

Had a great time coming in.Johan helped me out so well!He got me an amazing deal for my first car ever!!!I had gone to so many dealerships looking for a car and not one of them would cut me a deal.Grateful for johan!!!!

We had very good experience to buy a new car at the dealership. Keihan was fantastic. He was so energic and knowledgeable about the car. Keihan answered all our questions and explained the process that was easier than I expected.

Great customer service. Kyle Rhodes did a great job at getting me into a brand new car. He was extremely friendly and did a all around great job. If you are wanting to get into a car visit this dealership and ask for Kyle Rhodes.

Imani and magi were awesome came all the way from Tennessee

Thanks Mamadu for getting me a new 2022 Toyota Camry. Keyona Rankins

Beejay was great! Very informative salesman and made sure I left happy.

Tionna was a joy to work with. She was extremely helpful and answered every question.

I know the technicians are working very hard with customers to ensure their vehicles are inspected and repaired but once they work on a car, it has to be their priority that everything in the car is functioning properly. My car had its last ToyotaCare complimentary oil change and fluids check and my car still says it needs maintenance soon. It also has a check engine light which I knew what the issue was. They did the repairs but I don’t know whether they did my last oil change. Since this was my last complimentary ToyotaCare service check, it may be the last time I’ll go to the Service Center in Thornton Road.

Imani was wonderful! She helped us get not 1, but 2 vehicles! If you are in the market for a vehicle of any kind, please go see her! It’s hard in this day and time to find an honest car salesperson but I’m hear to tell you that you will not go wrong if you go see her. Thank you so much Imani!

Dealership is not bad, prices are ok but can be lower. There is plenty more dealerships in this area and they should make better efforts if they want to get business. My experince with the sales person Gary Escoto was awful. He is rude, arrogant and unprofessional. He was making comments about my personal life, like if we are buddies. He thinks that he knows everything. As soon as he saw that I know what I am talking about and when I told him that I am declining his offer he just walked away annoyed without saying anything. He has no manners and his people skills are equal to zero. He wasted my time for nothing. This dealership lost my business just because of him. They should really consider if they should keep him working there. 1/12/2022 - Your service is a rip off. $650 for labor???? Cost for parts is double than anywhere else but I can somehow understand that. But that you charge over $100 for labor to replace coolant and almost $500 to replace water pump is outrageous. I have two Toyota’s and believe me that you will not see them ever again or get a single cent from me. You lost one customer forever and I will make sure to spread bad word to everyone about AutoNation Toyota.

Kelly was awesome. This was the first time buying a car where I felt like I had someone advocating for us. I would have never thought I would put down a deposit and leave without a car, but we did in this crazy market. She kept us informed the whole way. Matt was awesome in the finance process as well. Would definitely recommend both of them!

Immediately after coming in, I was spammed with multiple texts, email, and voice calls from the dealership offering to buy my car.

The guys they were very nice trying get the best deal. Thank you so much.

Awesome Costomer service ,and great deal I have ever had ,you have to meet this guy on the picture his name is Rbea, i was just browsing to see what offers that I can get for my old car first ! They gave me good price for my trade in and good deal for this amazing vehicle, I highly recommended, save time , save money 👍🏼

Keith was so great at this dealership! He made the experience very smooth, didn’t have a doubt in my mind about the purchase of this car and he made my first car buying experience one to remember. I 100% recommend him and AutoNation to anyone in the future.

No cars 2022

Alex demmings is the best. So patient. Very friendly and personable really knows how to please his customers 💫💫💫💫💫

Tionna was so helpful and kind! Great experience.

José García una persona muy amable lo recomiendo, gracias por ayudarme a conseguir mi nuevo auto

We worked with Lamin (Internet Manager) and Skyler (Sales Advisor). Although we encountered a major hiccup the associates maintained professionalism and delivered a somewhat pleasant purchase experience. Revised: I have attempted to contact the dealership a few times and I have not received any follow up. My first contact was December 9th. It has now been a month and I still haven’t heard from anyone. I have revised my review from 5 Stars (I am an understanding person despite some difficulties) to 3 Stars based on communication. This was a problem from the first point of contact and has continued.

Extremely nice and helpful

Excellent service.

Danny was great. Love my new car!

Overall for my first time buying a vehicle online had a few hiccups but all in all Mrs. Pruitt did an excellent job of keeping me abreast of the overall process. We had a little confusion on the delivery date but that to me was no biggie. When the vehicle arrived it was as advertised. I appreciate the above and beyond service of Mrs. Pruitt.

Tionna is the most courteous, patient, knowledgeable person. And she follows up as promised. I totally loved my experience!

I was assisted by Magy one of the sales reps. She made the process of selling my vehicle fast and easy. I was also given a ride home after selling my vehicle by Kyle who helped me clean out my vehicle and provided great conversation on the ride home. I would recommend both of these sales reps to anyone. Congrats on the Big Dawg award as well!

Diane and Jose were very friendly throughout the entire process. They helped explain my choices clearly and made sure I got the best deal I could get

Alex Demmings was my sales person and I have to say if your looking for some one who will do right by you it is him. I highly recommend him he will not waste your time. The financing department is very good as well. Great experience over all!

Ornella and Imani were very excellent they very nice and friendly

Ms.Kelly was absolutely AMAZING, IMPECCABLE, WONDERFUL, And SPECTACULAR…etc. I could go on and on about her service. I highly recommend that if you are looking to shop for a car here at this location new buyers and veteran buyers that you ask for MS.KELLY!! I got my car that I wanted and walked out today as a satisfied customer and FIRST TIME CAR BUYER!

Tionna and Alex gave us fantastic service today with purchasing my first car 10/10 would ask for them everytime

Just bought a car there and was a great experience. This will be our 3rd car bought through them over the last 6 years. Great team all around. Kelly did great getting my wife into her dream car

This is one of the best dealership I have ever worked with, they are great people and upfront. Thank you Alex Demmings if you ever need anything ask for him!

This place was great theyvare very transparent and are amazing to work with.Thank you for everything Alex Demmings

Magy was great!

Mr Alexander D. Was great from the moment I walked into the location . We was very help in making sure I had and got the best customer service . Just know that I will send family and friends his way without any questions.

Kevin was very patient with my wants, needs, and demands. We have been communicating since September and he knew how specific I was about my choice in vehicle. He accomplished my wish list to a "t"! I love my car and love the customer service received from this young man!

Autonation Toyota Thornton doesn't have all weather floor runners when I bought the car. And the tint is not done to the car. I was asked to come back a week after for the 2 items. I told that I have to drive 90 minutes up and down plus wait 2 more hours to get these services done. And I was offered to fill up the gas in the car. When I went back next week, they deny saying they fill up the car And didnt clean the car floor before putting the all weather floor runners. Looks like they dont care much about customer service after making the sale.

I went there on 1st of the year, met Kelly and she was very helpful and made everything easier.

My family has purchased a total of four vehicles over the past 10 years. I have never been as proud to work with this company as I was with our latest purchase. With the current market and several companies opting to use market adjustment (pure profit markups) this company determined not to do that to their customers! The art of haggling prices are currently unavailable anywhere but I appreciate a straight and fair price for what I purchase. Now be aware that new cars have issues with shipment delays but I won’t lower my rating as it isn’t the dealerships fault.

Get Mamadu to help you out. Honest & all around great guy!

Helpful and experienced ! Good place to shop

Imani Pruitt was an excellent salesperson. She helped my husband get the car he wanted effortlessly and with the payment he wanted.

Imani Pruitt was my salesperson and she was phenomenal. She helped me get my 2016 GMC 1500 Sierra Denali for the price and payment that I wanted. I will definitely be referring her to others.

I came to dealership to look at a Camry and met with Lamin and Kevin. I was introduced to Simeon who helped me with the Camry. Turns out another dealership sold the one I really wanted. So I looked at an Avalon Touring and I fell in love. I drove the vehicle and knew I had to have it. Everyone worked hard to get me the deal I was comfortable with. Thank Simo for working hard on my deal. I really recommend anyone looking for a car to visit this dealership. Be sure to #Ask4Simeon

My experience today in the purchase of my new car was great. Everything was a breeze from the time we walked in to the time we left. My salesperson was Troyce and he was very helpful. Troyce was very patient and for that I am grateful. If you're looking for a salesman I would definitely recommend Troyce.

I try and try to like this place but I don't. The wait is always 2hrs or better for just a simple oil change. People are nice there but they have no kind of order

Melvin Santiago and Jerod Sandifer was awesome. Very good experience at autonation

The overall experience was smooth and streamlined. Melvin was an awesome to work with.

Gracias José Garcia, excelente servicio 🙌🏼

Great service and communication. As well to a very quick process with satisfaction on timing. Demmings A.

Simeon was awesome with finding a reliable and comfortable Prius. I own a Sonata which is so unreliable. The staff at Auto Nation Toyota was amazing with finding me a reliable vehicle and HYBRID! Thank you Lamin, Carl and Simeon for all your due diligence and assertiveness with my situation. Go to Auto Nation Toyota in Lithia Springs THEY WILL GO ABOVE AND BEYOND!!!

Autonation Toyota was excellent in all aspects of the deal. They were professional and efficient and wanted to make a deal where both sides would be happy. Magy did an excellent job of keeping everything organized to make the transaction go smoothly. Highly recommend this dealership.

Big thanks to Kelly!!!! She is the best, make sure you ask for her if you need a car, so honest and a quick process!

Very good people here they treat every one nicely Keith and Jose were very helpful and helped me to pick the right car for me

AutoNation Toyota treated me and my family with care. Huge thanks to Magy for working with us keeping everything conversational and professional. Go Magy!

It was a wonderful experience with Toyota team, special with Miss Imani. She was patient and very helpful👍🏻

Diane was awesome and helped us every step of the way! Best experience purchasing a car that I’ve had in a long time.

Brian a good sales person who will make things happen for you

Melvin was great to work with!!!! Great job!!

I just wanted to say y’all just visit this autonation Toyota you will find your dream come true special thanks to (IMANI PRUITT) THANK YOU SO MUCH

Melvin was great! He was patient and very knowledgeable. Wonderful job!!!

Gone are the days of feeling bombarded by pushy sales people when you walk into a dealership. At least that’s the case at AutoNation Toyota. From the second you walk in, you are treated with southern hospitality. Pete was very helpful even when I decided to trade instead of sell my vehicle. Brian Morgan was my salesman and he was superb. He was accommodating of my needs and went above and beyond to find the right fit. Junior made the financial process much easier and was a pleasure to work with as well. Buy your next vehicle here, you’ll get red carpet service from beginning to end. And request Brian to be your salesperson, you won’t be disappointed.

I worked with Jared and he was so awesome! He’s new to the team, but he did everything he could to meet my needs. He listened to my concerns was very open, honest , and very knowledgeable of the vehicles. I couldn’t think him more for his Integrity, and dedication! They have a great guy on their team here. If you need a vehicle go see Jared S! He’s take care of you!!!

Me and my family had a great experience yesterday at Toyota it was Welcoming and had great easy to us and pay vending to get snacks for my two-year-old are sales advisor Magy was nice and out going and the finance guy wesley was great and got everything he said he would do done couldn’t ask for a better experience

Muy buena atención , muy agradecido por todo , y muy feliz con mi vehículo nuevo, gracias José Valentino Colantoni por su atención y su paciencia muy agradecido thanks

Melvin Santiago was perfect! He was very hardworking and excited to help. I would 100% recommend working with him, he’s amazing.

On October 25th I purchased a 2019 Hyundai Elantra - Brian was the salesperson. The maintenance signal came on October 27th - I called in, ended up coming in and they claimed they didn't "reset the system" and I had nothing to worry about. On Oct 30 I was driving on the highway - the engine died and it was towed by AAA - I paid $84.00. Today is December 25th, 2 months later and I  STILL have not received the car from the dealership OR even an update or concession. Reached out to Matthew Metts( Sales manager), Ashraf(Financial manager), and Mr.Brannen( General manager) and got no response (it’s been 57 days exactly). I will be taking legal action today. (Title 15 Chapter 50 of the U.S. Code, in Sections 2301-2312). Be cautious when purchasing vehicles from this dealership.

Dealt with Lamin Tambajang had plans on buying a truck and perhaps a car. Rude and absolutely the worst experience I’ve ever had buying a Toyota. Bought my first toyota in 1986 new. I’ve owned 11 since. Shame that labor has gotten so poor that quality people are the exception. I would avoid the internet “salespeople”. There’s no way to reach the leadership online of this dealership either. Speaks volumes.

I worked mainly with Kevin & some with Check. I had an idea of what vehicle I wanted & left with better than expected. Very happy with my purchase!

Excellent autonation dealership.

Maggie and Kyle helped my dad with the purchase of his new truck. He said they were great to work with and very helpful.

From the very first step of stepping into the building to the very last step of signing documents, the service was phenomenal!!! Let’s not talk about showing each of the vehicles that drove my attention, Mr.Garcia was so patient and very informative about each one! I got treated with respect, all attention on me and my needs and exactly what I was looking for! I definitely recommend AutoNation on Thornton Rd! JOSE GARCIA was amazing and is bilingual as well!!! Let him help you get your dream car, I promise he will not disappoint! 😊

Great experience with Kevin and the GM. The vehicle was at another location. They picked it up and had it ready first thing Sunday morning. Kevin is a joy to work with, great attitude and ambition for his job and customers.

Really great experience here Johan was great definitely would recommend him 10/10

I had the best Salesman Keith and the best manager Winston. They worked very hard to get me in the right car. I wasn't given the run around and stuck waiting on call backs. Like other dealerships did. Keith took the time to educate me on my new vehicle, and walked me through setup .He even came in on his off day to deliver my car before Christmas. If you need a car ask for Keith.

Awesome! The agent Angel helped me a lot !!

Imani Pruitt was great. She helped me find what I needed.

Truly blessed by these angels Kevin and Melvin Thank you!!!

Very professional. They Explained everything that they were doing and the price. Everything was done in a timely manner.

Johan was so awesome from the door. He made my daughter and I feel really comfortable. He was straight forward and walk us through the process with ease. We will definitely be returning customers!

Imani helped me today and she was awesome. She got me my price and the rate I needed. Great job.

My experience was great and my service was great the people were courteous and very friends

Maggie and Jose were very helpful and wonderful to deal with. I highly recommend them!

Came, bought, and signed for a new car that was on it’s way to the store, “purchasing” up to this point was fine. When I came to pick up the car a couple days later, it was not the exact same car we discussed. Ricardo swore it was the same and that he “accidentally” gave us the wrong VIN number and that it “changed,” even though he asked to redo paper work and was upset when we told him it was not the car we purchased since the car was a different VIN, yet he kept denying it. The car was missing all the upgrades, such as tinted windows and doormats, that he said our car would come with and after a 20 minute back and forth would only give us 1 of the 2 upgrades we had paid for, after finally admitting it was not the same car we discussed. He was rude and only gave us the tint because he “had better things to do.” Fast forward 2 months and my salesman Czech, who was told to help set my appointment, goes mia the whole time when I would call for weeks to set the appointment to get my windows tinted. I only got them done by contacting the man who does the tint for them directly. Been to plenty of other Toyota’s and dealerships and would recommend any of them but this one.

I’m so happy for my new Corolla 2022, thanks to Stephanie García for helping me out! Toyota you rock. Happy holidays :)

Great job from Melvin Santiago

Got my new Highlander from Autonation recently, given the crazy new car shortage I was able to get my car in less than week. All process was simple and quick. Alex and Tionna took good care throughout the process. Special thanks to Tionna for her timely follow ups and communication.

DANNI GREAT SALESMAN, CLEAN LOCATION, FAST SERVICE, NO HASSEL!!! LOVE MY NEW VAN

Came here to see if we were going to be able to finance a Toyota and with the help of Alex D and Ricardo G, we were able to get a way better car than what we came in for!! Both Alex and Ricardo were veryyyyyyyy patient, helpful, understanding and sooooo sweettt!! We’re very pleased with our experience here. Again thank you Alex and Ricardo! God bless 😌☺️

Imani, and Magi Are amazing I am so thankful for these two ladies girl power for sure please come and see them if you need a car they definitely will make it happen for you thanks ladies I love my purchase

Excellent service! Jose is an excellent seller, the treatment, the customer service was impressive! I am very satisfied with the result and with the great work and effort of Jose and the entire Autonation team! Lo más valioso es que fui atendida en Español, , para mi ha sido una experiencia sumamente placentera por todo el buen trato que recibí tanto de Jose como todo el equipo de Toyota Autonation, me hicieron sentir sin exagerar como En CASA! Estoy muy agradecida si pudiese darles 10 estrellas lo haría ! Excelente servicio, Gracias mil .

Magy was the absolute best! She worked with me and helped me every step of the way I am very satisfied with my experience! Definitely recommend going with them

Magy here at Toyota was awesome! She met all my needs and handled the sale swiftly. She was able to put me in a car the same day! I am extremely excited about this and I’m truly thankful. Thanks Magy!

Melvin was awesome!! Helped me get in and out quickly! Service is TOP NOTCH

Great experience here at Toyota Autonation. Got a new car for my mom and Jonah hooked us up and gave us great service. I definitely recommend coming here.

Diane and Alex D. were phenomenal! They helped me with a affordable and comfortable way of purchasing my vehicle today!

Simeon Collins was great as my Sales Associate at AutoNation Toyota Thornton Road. He was very thorough with reviewing the Tundra that I purchased and all the features. I am glad that Carvana did not work out! Great experience! #Ask4Simeon

Alex D great salesman!

It was an awesome experience! Jose explained everything in a very simple way. It was my first time buying and Jose made me feel super comfortable. I’m glad they have him on their team. Thank you Jose García

Imani Pruitt, help me feel very comfortable and reassure me that she could find me good vehicle for work and help me on my phone when the as I needed. She is an excellent and patient Sales associate. I will be recommending her to all my friends and people that needs a good vehicle. Thanks, you are a life saver.

I bought my car from here in 2014 and i take it to get serviced and they do a outstanding job.

Today I had a great experience purchasing my new car with the help of the great staff Diane Velasquez, Matt Harfoush, and Winston Elliott! I definitely recommend you to go get a car here. Great customer service!

Una experiencia excelente . José Garcia fue muy profesional y nos consiguió un precio excelente . El estaba pendiente de enviarnos email para darnos la actualización de la entrega de nuestro carro . Ha sido un placer hacer negocios con el y su equipo . Gracias !!!

Kamari Balde is very helpful and understands what the buyer wants and he also speak Spanish very well

We recently purchased a car from this dealership and Kelly was amazing from the time she answered the phone. I was calling to see what cars were available on the car lot since I was getting a little frustrated due to the lack of cars every where. Kelly insured me that she would help me find what I wanted no matter how many calls she wld have to make. She treated us as if she known us forever. The process was quick and I really appreciate her willingness to go above and beyond. Thanks again Kelly , we will definitely reach out to you for our next purchase. 😀

Thank you ORNELLA!! You made the whole car buying process so seamless! Love love my new car!!

If you ever in the Thornton area, came and check out my boy danni, he is sweet and down to earth. He don’t apply a pressure when you come to decide making and have great advice. His vibe is out of this world! ask for danni when you come. He will get you right.

Kihry is very patient and has outstanding customer service. You made the sale happen.

Johan Salazar and Ricardo Guevara for an AMAZING experience and making happen!!!! ❤️❤️❤️

An easy & pleasant experience

Diane was fabulous! Love my new RAV4!

Great customer service! Tyler was awesome!

Anthony is an excellent service advisor. Tony is a first rate technician. Both are an asset to your Company. Work was completed blazing fast! Thanks!

Mr. Brian Morgan was very knowledgeable and helpful in helping me find the perfect suv. I will recommend him to friends and family members.

First rate service!

Thank you Brian and Tony at Autonation Toyota Thornton Rd! Your excellent customer service made my buying experience wonderful!

Just purchased our new Highlander from Autonation Toyota. Kyle Rhodes was our salesman. He was very helpful and knowledgeable and made the experience painless. I would highly recommend Kyle if you’re looking for a Toyota .

Great customer service, helped me even after I purchased the vehicle for anything I had problems with. Melvin is the guy to go to!

I want to thank Danny Sao for helping me get my car today. He was very understanding and helpful.

Thanks Jose García he is the best. Look for him he will do everything to get your ride. Very professional, good communication and very hard worker. thanks bro! 🤙🏼

Awesome experience at this location. 2nd vehicle I’ve purchased from AutoNation in the past 5 years. Nothing short of another great experience. Sales advisor BeeJay went the extra mile to ensure my experience was nothing short of amazing!

My husband and I had the best car buying experience with Danni Sao. It was effortless in making the decision to purchase our vehicle. I highly recommend him for anyone seeking to purchase a vehicle!

My wife and myself really love the car Kyle found for us. Kyle has superior customer service skills and is great to do business with.

Great service, very satisfied, Ornella is great, sh helped me with everything until it was done , very recommended, thanks guys 😜👌

Alex was great! Very helpful and energetic!😊

Magy and Alex was more then great and the service was really good I can’t write how good the service was thank you so much

Had the pleasure of dealing with Keith Russ. I drove all the way from Alabama just to buy a Tacoma from autonation. Keith was always helpful and answered everytime I called with a question. If I am ever in the market for a new vehicle again I will definitely consider this location again. Thank you guys for a great car buying experience.

Go see Brian Morgan, great prices!!

I got the best possible deal on a 2015 Dodge Charger minus the fluff. Outstanding sales crew.

I had done an agreed upon trade-in and my new purchase had a delivery delay, they kept me apprised and offered me a different vehicle under all the same terms, and delivered it without a hitch. They allowed me to drive the trade-in vehicle without question. Anthony, Tony and Ashraf are just the best service providers!

The team worked well together and quickly! I’m in love with my new car and so happy I found it here!

Ornella was so amazing and knowledgeable!!! Great service!

Kind and courteously explained everything I needed to know about my car

I have been calling and leaving VM for over a week trying to get help with a refund for a GAP insurance policy. No one seems to be of any help. The finance team does not return calls when it comes to refunds apparently. My initial purchase didn't go to well either. My family definitely will not be returning to any AutoNation dealer.

First of all I just want to say thank you to the two guys that helped me and my husband when I was over there they did a good job with every single little thing and I'm very satisfied of everything so thank you so much too Jahan and Hugo

Tionna she gives us very good service and deed good job I love her service thanks for the service.

I have been calling and leaving VM for over a week trying to get help with a refund for a GAP insurance policy. No one seems to be of any help. The finance team does not return calls when it comes to refunds apparently. My initial purchase didn't go to well either. My family definitely will not be returning to any AutoNation dealer.

been coming to tony for a while now… he is honest and persistent! loves what he does! went in and came out with exactly what i wanted! wasnt persuaded into trying ti get useless addobs… anthony ortiz sales manager andash finance were great as well..

I have been calling and leaving VM for over a week trying to get help with a refund for a GAP insurance policy. No one seems to be of any help. The finance team does not return calls when it comes to refunds apparently. My initial purchase didn't go to well either. My family definitely will not be returning to any AutoNation dealer.

She was an excellent person to work with and she is very people friendly. If anyone in my family or friends want to come to Auto Nation Toyota I will have them ask for Magy.

Muchas gracias a todo el personal de Auto Nation Toyota en especial a Ángel López por mi nuevo vehículo

That was frist time i didn't stay longer

Gracias por el excelente servicio Angel Lopez

Just finished purchasing 2 Rav4's from William Mcniece at Auto Nation. He was beyond helpful in the process and the most accommodating salesman I have ever worked with. Highly recommend Auto Nation and ask for William. He's your guy!

Very happy to get my car thanks AutoNation & Jose for all attentions!

I had a great experience at this dealership. Brian Morgan assisted my wife and I and did an amazing job helping us through the full process of purchasing a 2022 Corolla. We love the vehicle and the service we received. Everyone there was very nice and kind. I would definitely purchase another vehicle from Brian and this dealership again!

When we first came in to look at the cars we were interested in ,Hugo helped us on any questions we had. He gave us a tour of the cars we had in mind, As We where not set on what we wanted exactly and we appreciate that he was not pushy. Something we have experienced in the past and has made us want to run for the hills.A few weeks went by and Hugo checked on us to see if we needed any more information and sent us new cars they were going to receive at ToyotaAuto Nation. Once we where set on the exact car we wanted we did not fret to call Hugo and that same day we where set to receive our new family car. A few days later we received a call from Hugo our car was there earlier than expected ! Hugo was very friendly informative bilingual and driven to get us exactly what we wanted! It was the best experience as new car owners highly recommend!

Diane was amazing at helping me pick out my first car!! Highly recommend. Easy and simple process.

I have a great experience.

Magy, our sales rep was fantastic. Very enjoyable to work with and very helpfully with explanations as to each process.Highly recommend her as a sales associate.

This dealer loves to play games with you on the phone. I called asking about a used vehicle that they told me was available, only to call me back an hour later and tell me that someone was in the process of buying it. Nobody could give me a straight answer on the phone or email. Every time I called or sent a message, I heard something different ranging from the car is available, to its sold, to its pending. I left it for the night and called back the next morning and I had to speak to about four different people to get a straight answer only to finally tell me that the car is sold. I'm not sure how difficult it is for them! They wasted my time and I would not recommend anybody go to this dealership. They are all completely unresponsive on text message. They kept trying to setup "appointments" instead of giving me an answer.

Tony Thornton was very nice and Winston and Ricardo were very helpful. I’m very appreciative of the whole process. The general manager Jade who was able to get the whole process done is a true boss!

Thank you Jose Garcia for the help and service. Today I buy my dream Car thanks too you.

I took my car there two days ago. I felt as if I was charged more than the job performed. My light came back on 24 hours later. I called to speak to someone concerning this issue and was told someone would call me back and never heard from anyone. I’m very dissatisfied with the work and customer service.

Irmani Pruitt -- Very polite and friendly. Not the typical pushy salesperson.

Imani was great. we called her earlier on in the day about a car and even though by the time we got here she was dealing with another customer she made sure we got taken care of. We didn’t leave with what we came for but we left with something better.

Awesome service buying my first vehicle at AutoNation! Alex D and Lamin T 10/10 were of great help

I had a great experience at this Auto Nation Toyota Thorton. This is where I bought my first car a Toyota Corolla and just purchased a Rav 4. Melvin Santiago listened to everything I wanted and made sure to get me everything I wanted. I would highly recommend Melvin and this Toyota dealership.

Kelly was great. We stopped by on our way to Augusta. We were already hours behind schedule due to unforseen circumstances. Kelly and my wife discussed our visit while on our way from Nashville. Kelly already had the car we were asking for pulled up and ready to test drive. They had us out of there faster than any other vehicle purchase I have ever made.

Gracias a Jose y Stephanie un servicio 5 estrellas, y me atendieron en español eso para mi es muy importante un excelente servicio y muy profesionales estás 2 personas les doy mil gracias por cumplir mi sueño de comprar mi auto.

Ornella was great, she is the reason I purchased my car at your dealer. She followed up with calls, email, and texts. Super friendly and very professional! I was going to get my vehicle at World Toyota but Ornella took great care of me and my needs.

Just got a new car Miss Diane is superb. Everyone one at Toyota was very patient with me and they will always have my business. Thanks Diane

Replaced calipers that didn’t need it, replaced perfectly good pads and rotors without my permission. Grease and grime left on my seat and door handle. I honestly am not sure why I continue to use this dealership. They are very unorganized and Toyota Quality is not present here

We paid cash for the car. They didn't listen and they ran ran credit checks . Took too long also. Won't be back.

My service advisor Tolliver Ravon is very good and knowledgeable in the job. Meeting him for the first time he gave me a good advise concerning my vehicle. I think he deserves a promotion.

Melvin made my car trade experience easy, he was patient through the whole process with me. Even with issues, he made the transition very smooth. Melvin assisted with finding a car good for me and perfect for my budget. Thank you again!

Great customer service! Anthony Cox, Service Advisor did a great job explaining what service needed to be performed on my vehicle. Highly recommended.

work with ya and listen to what you wants

Process was super easy and Imani went way above and beyond to get me the perfect car. Great experience and you want to ask for Imani, trust me.

My Rep Tionna made purchasing my new vehicle super easy and worth the trip, she was very knowledgeable and professional, she made sure to explain each step of the process and helped me to find exactly what I was looking for. I recommend going to see Tionna at this location for all you purchasing needs

Kelly Banner was EXCELLENT!! From the initial phone inquiry, she was courteous. She patiently waited for us to arrive and had the car ready to test drive upon our arrival. She was very knowledgeable, and was there 100% during our buying experience. She was not pushy, and was very down to earth. She is definitely for the CUSTOMER! Kelly exceeded our expectations, and we drove home a 2022 Avalon Hybrid Limited😍 HIGHLY RECOMMEND!! The whole staff was helpful and spoiled our 5 year old🤩 We drove from NW Tennessee and would return!!

Kaihan and William Were very helpful and professional. Kayıhan found me exactly what I wanted and other dealerships could not. And will you made it happen.

Excellent customer service.

Johan Salazar are the best team, and the service it's so great!

Had à gréât time and was well worth the wait thank you guys so much

Great experience at Autonation Toyota. Kelly Banner was our sales person. She was wonderful and very helpful. Kelly made the process very easy, from answering all of our questions to assuring me before driving 2 hours away that the vehicle was in great condition and worth us driving to take a look at it. She stayed passed closing time for us to buy the vehicle, and even though it was very late when we arrived she didn’t make us feel rushed looking at the vehicle as most places would if you arrive 1 hour before closing. Would definitely recommend Kelly to anyone in the market for a new or used vehicle. I fully believe after a long day of work if I would have spoken to anyone else besides Kelly when I called to ask if the vehicle was still available I would not have made the trip. She was so nice on the phone and such a great personality I knew she would take care of us. Thanks for such a great buying experience Kelly and Autonation.

Jose garcia colantoni mil gracias por su gran attention es un gran bendedor estoy suma mente agradesido com el por su ayuda y muy satifecho com mi nuevo auto bendiciones Jose garcia

Our recent experience with my son as a first time buyer was awesome. Everything from Kyle being a great salesman to the finance expert. Everything was top notch. We will return when we need another vehicle.

Courtney was friendly and helpful. I would recommend his services to my family and friends. I noticed my car wasn’t starting properly and he recommended a battery and now my car is starting like it should.

Johan Salazar was very helpful getting me into a SUV. I would recommend him to anyone looking to purchase a vehicle to ask for him by name. Very pleasant energy.

If you’re looking for a great option to buy a car, come here and ask for José. Si estás buscando una excelente opción para comprar tu carro, ven y pregunta por José. Excelente atención y lo mejor, en español.

Excelente servicio de el señor José Garcia. Está muy pendiente de el proceso de principio a fin muy recomendado

The service is okay

Great sales experience. Skyler was awesome and help walked me through their process. Ultimately they were willing to work with me to get me the car and price I wanted!

The process was quick and painless. From the second we parked, everyone we came in co tact with was very friendly and eager to assist. Kyle Rhodes, our sales rep was awesome and very patient. The car we purchased is for my son who will soon be 16. We initially came in to look at one car but saw another one we liked as well. Kyle was so helpful and very knowledgeable about both cars. I would recommend Thornton AutoNation to others as well as Kyle as the sales rep. Big thank you Kyle. Thanks to management and also the finance officer "Junior Vallejo" for making this seamless.

Me atendieron en el idioma español excelente trato muy amable se los recomiendo acá logré hacer la compra de 2 Tacoma’ 20021 muy buenos precios

Big thanks to KYLE! He helped us get the perfect car for my wife. He made sure that we were educated on all the features and details and he took his time to listen to what we were looking for. Exceptional customer service! I will definitely be back to buy our next car from Kyle! We appreciate the great experience buying my wife a new Toyota Camry from AutoNation Toyota!

Travis met us at the door and was ready to help out. Because I did some work online Travis was able to pull it all up and the search was very narrowed down and easy. Financing went smoothly and we left with a vehicle within a few hours. This is the fourth car we have purchased here and it will be where we go in the future.

Tionna is an excellent Salesperson. She listened to my request, worked with me patiently and sold me the truck I wanted. I will definitely send referrals her way.

HUGE THANK YOU, to Kyle Rhodes! Excellent customer service skills, takes his time to understand and cater to your wants, needs, and concerns! He went above and beyond to make sure we were happy and satisfied! Couldn’t have asked for a better experience! We will certainly recommend Kyle to anyone looking to buy a new vehicle! Kyle will make sure you get the deal you are looking for! Thanks again for a great experience!

Mamadu greeted us before we walked through the door and our experience was amazing from start to finish. He was patient, courteous and more than will to work with us to get us where we wanted to be. He made the car buying experience for my mom effortless!

Awesome service from Lamin and khiry got me a good deal for a Toyota Camry

It was a pleasure to work with Tony Thornton, Anthony Ortiz and Wesley today for the purchase of my new Toyota. Always the best experience from the time we walk in till the time we leave.

Es mi primera vez comprando un carro cero millas y la verdad me di cuenta que estaba mal al comprar carros usados con pocas millas la calidad de atención los precios y el financiamiento que me ofrecieron fue excelente a parte que todo el proceso me atendieron en español GRACIAS Jose Garcia Colantoni de verdad espero hacer negocios nuevamente con ustedes.

You have found the right dealer. I could not have been more pleased with my experience. After having worked with a couple of other dealerships that I found to be less than scrupulous, I took my business to AutoNation Toyota Thornton Road — what a contrast! Tyler, my salesperson was committed to making what seemed like the impossible happen. I found the team at this dealership to be patient, professional, ethical, and courteous at every level. I have already recommended them to friends and colleagues who are in the market. I strongly advise that you save yourself the headache and work with this dealer. You won’t be disappointed.

They canceled my sales appointment and asked me to said 50 minutes for the next available appointment. The option to wait less was to get in a car with a salesman that wouldn’t pull his mask above his nose.

I got a new car from there and be having a problem since I drove it off the lot, been there the whole day just to be told take it to the dealership where I'm from Miami to have it checked, Brand new w/7miles on it, then a recall, got that fixed and the same problem keep occurring, FROM DAY 1

What can I say about AutoNation Toyota Thornton Road......Well, for starters I walked away with a reasonable car loan and car keys in my hand the same day that I visited the dealership. I had the best team a byer would have loved to have working for them, Travis (Sales Department), Winston (Sales Department) and Ricardo (Finance Department). Remember these awesome team members by name when you stop in......You won't regret it! I have never been happier! Thanks AutoNation Toyota Thornton Road! It was a pleasure doing business with you!🤝👍

Anthony Ortiz (manager) and Skyler (salesman) took great care of us purchasing my 2020 GR Supra! Great experience ☺️

Melvin and Travis were very helpful and valued our time and money. Fun to work with and made the deal happen!

Exceptional experience! I highly recommend from start to finish was a breeze.

Very professional and helpful. I had never heard of water being stuck in a car door.

It went well. Usually there some waiting even with appointment. But the staff are nice and courteous.

Ronaldo (Service) and Peter (shuttle) are great to work with! I will definitely recommend and be back 👏🏽👏🏽👏🏽

Excellent service from start to finish with salesman Keith. Wonderful communication. Punctual. Honest. Great overall experience. Would highly recommend. Worth the drive! We love our new Highlander!

Good service and nice staff.

Great Customer service! Quality cars that are taken care of by quality people. Matt (management), Anthony, Eric (service) First class professionalism. Will recommend there sales and service to everyone with car needs.

The service was friendly, prompt, and efficient. They were actually done 2 hours faster than they originally thought. Thank you Jason for your hospitality and great customer service.

Great buying experience. Long story short, I ordered a car at another dealer, they missed the ETA. I started looking for other deals, left a message with them and got a call back from Kyle Rhodes the next morning. Within two weeks I had brand new 4Runner Venture that other dealers could not get. Kyle made the process as easy as possible and was extremely attentive. Great experience overall.

I had a great experience with the staff … everyone was great and very helpful!!!! It didn’t take long at all … Sieo was my dales rep n he helped from the over the phone conversation to the moment that they brought me my car 🥰😍

Communication and preparation. Complete lack of customer service.

My appointment was for 11a, no problem with checkin. I was getting front brake pads, serpentine belt replaced and wheel alignment. The advisor called me and left a message, then he texted me, you need back brakes very very very very bad. I said how much and he quoted and i said no. My text message said the tech was finished with my car and wanted to know if i wanted to get the back brakes done, when i said no then he proceeded to say that the tech wasn't finished and when he is, he'll text me. No one texted me. I was sitting and waiting and now its 6:50p so I just went up there and retrieved my car. Also my tire pressure indicator was on when i took it there and when i picked it up. My paperwork says they checked my tires and the pressure and you couldn't turn my light off. This was the second time I gave Autonation Toyota a chance but they've lost me as a customer.

Today I went to just get an estimated appraisal for my 2017 Chevy Cruze. I had hopes in trading in my car but wasn’t sure if the numbers would work out correctly and cause me to be in negative equity. I worked with the sales professional Travis Holtzclaw who was absolutely AMAZING!!! He was very professional, listened to all of my concerns and made the price I needed happen. He worked diligently and quickly to meet every single one of my needs. I HIGHLY recommend working with him. I was able to trade in my 2017 Chevy Cruze with a brand new 2021 Toyota Camry and I wouldn’t of been able to make that happen without travis’s help. I can’t thank him enough for his exceptional service. I will do business with him and refer as many people as I can. Travis deserves to be recognized for his professionalism, and hard work!

Very awful experience with AutoNation Toyota!!! Last Friday, it took us over 30 minutes to schedule an appointment over the phone for Monday. On Monday morning at 9:30, we dropped off my wife's car for an oil change and car key repair. We attempted to contact the service desk twice after the 1 hr 30 min estimate to complete the service, and we couldn't reach anyone on the phone. Fast forward 7 hrs and with only 30 minutes until closing, we ended up going back to the shop in hopes that the service was complete before they closed. Upon arriving it took an additional 15 minutes to check out and the associate handling our service told us they spent over 4 hours trying to fix the car key before they started on the oil change!!! They also left one of the car windows down and left plastic and a paper mat in the car. Also, the sales team contacted me about selling the car, but their service team NEVER contacted me to pick up the car AMAZING! After this horrible experience, we left manager Brian McClain a voicemail to contact us, but he hasn't called us back as of today. We will NEVER EVER get our car serviced here again!!! F--

The people in the Service Department are first-rate: enthusiastic, courteous, helpful, and understanding. All the best to them!

They do good work but they are to slow. It should not take 2 hours for an oil change when you have an appointment.

I had a long chat with Brian one of the workshop managers to check on my vehicle’s service records. It is important that clients get to meet the workshop managers as well as the service supervisors and technicians that work in their cars. The reliability of your vehicle today is as good as as the customer service.

Only thing I recommend at autonation Toyota is the service write Anthony Cox he is very knowledgeable and helpful he takes care of my concerns and needs every trip thank you Anthony

I appreciate the outstanding staff in the Service Department.

Service center was very professional and friendly.

The service was great and the customer service was excellent!

Called and received same day service, techs were knowledgeable and kept me updated concerning delay with service being completed at time given .

Called and confirmed they had certain car, and got an appointment with a certain salesman. Only to drive over an hour to find out the salesman was off and the car was not available. Starting off a sale with lies was not the best way to start I should left then.

Take my car here and everyone is super friendly and good customer service

Let me just say I absolutely love our salesman Mamadu. He was amazing selling us our 2017 Yukon and has literally gone above and beyond for us! I would recommend him and this dealership for anyone looking for a vehicle. I know if we go looking for another vehicle in the future this is the place I will be!

outstanding customer service

Kevin was great. Did everything by text and a few phone calls. Very convenient.

I just bought my new 2021 CHR Nightshade edition and I am supeeeer impressed with the service they provided me. The car was not on the lot but they worked to find me the exact vehicle I wanted! They got me the car quick and the paper work was so smooth. I had already been to 3 dealers before this so I was already tired of the b.s., but they took care of me so well and kept my budget that wanted. Ditch those other dealers and come to this one you won't regret it! Ask for Anthony, Travis, and let my dude Ashfar hook you up with your finances. Absolutely amazing! Tony even set me up with great photos! This is an emotional experience and they understand that and make the experience very stress-free!

I just bought my new 2021 CHR Nightshade edition and I am supeeeer impressed with the service they provided me. The car was not on the lot but they worked to find me the exact vehicle I wanted! They got me the car quick and the paper work was so smooth. I had already been to 3 dealers before this so I was already tired of the b.s., but they took care of me so well and kept my budget that wanted. Ditch those other dealers and come to this one you won't regret it! Ask for Anthony or Travis, and let my dude Ashfar hook you up with your finances. Absolutely amazing! Tony even set me up with great photos and an extensive tutorial on my new vehicle! This is an emotional experience and they understand that and make the experience very stress-free!

Great customer service .......................................

Everyone there is very helpful and if you have a problem they will take care of you.

Great service. Knowledgeable staff that always go above and beyond to satisfy customers

Fabulous ? always! Dennard makes certain of that !!!

Associates are very kind and professional??????

Professional, courteous and safe. Prompt to respond to my needs. Thank you Courtney !

So happy with the service I received! I love my new car!

Service Advisor, Mr. Anthony Cox has great Customer Service skills. Always explain in detail what you need or would like to have done to your car. He provides a list of repairs needed after reaching 65,000 miles, or whatever the mileage may be. I really enjoy great Customer Service that I received from AutoNation Toyota Thornton Road.

Best buying experience and dealership in Georgia.!!!! No need to go elsewhere.!!!!

Best experience ever. Duston was friendly and efficient, and that I can truly appreciate!!!

No spare tire, car is scheduled for issues after the 5 day return policy .

Went in over a week ago (5/24), purchased a new car and was told I would receive it Friday or Saturday and I still haven't gotten my new car nor an update. Been in a loaner car since my purchase. Definitely wouldn't recommend due to lack of communication/miscommunication. The deal was pretty dang good but I'm extremely annoyed/disappointed that I STILL DON'T HAVE THE CAR I PAID FOR. If the car isn't available on the lot I recommend looking else where

Exceptional service everytime with keen attention to make sure my car receives the correct, affordable maintenance. I appreciate his professionalism and attention to detail.

Customer care service person was friendly, courteous, and informative.

Simeon thank you so much for your help. The process was long yet easy and stress free.

Install was completed sooner than expected

Great Customer Service and very fast. Love my new car!

Buying a car is one thing, getting it serviced is whole seperate issue. No problems when I bought the car. If I could rate the service department any lower, I would. I arrived on time for an oil change appointment. The place seemed to be operating under a cloud of confusion. No management present. I waited one hour in waiting room. I went outside to check why my car had never moved. Service Advisor told the greeter that he didn't have time to fool with writing up the paperwork. They gave me my keys, and I went around back and got my car. No oil change, nothing. 1.5 hrs and a 1 hour drive wasted. No apologies, and no replies to emails. .Stay away from this place. They will sell you a car. Service, and oil changes are a major problem though, and appoinment times are a joke.

Helpful personnel! Very friendly and professional service! We especially want to thank Diane Velasquez who was exceptional with us. Don & Nancy Hicks

Excellent customer service RICKEY is great service time was about right

I am happy with the car I chose but felt a bit deceived. I had an appointment with a salesman to look at a specific car. When I got there the salesman told me he was with a customer and someone else would help me. Even though the first salesman confirmed the car was available the day before, I learned that it had been sold the month before. I was able to find a MV with the help of Max. Max was great. The issue I have is with the tactics taken by car dealerships when purchasing. I signed numerous documents that I later learned had added coverage costs that I wasn’t aware of excluding a warranty that I agreed to which resulted in 2k more than I planned to pay. I love Toyota Vehicles so I am happy with my purchase. The car was used and supposed to be detailed. It was not detailed. I am going to have to get it detailed. I assume whoever was supposed to detail the car felt vacuuming was sufficient even though there were spots on the upholstery and the doors needed wiped because of drinks being spilled,etc. Maybe because I didn’t spend 30-40k for a vehicle I didn’t deserve a detailed car. Not sure. Need to improve on some of your departments and honesty. Max was terrific though. He helped me get the things I needed and always answered his phone or called me back when I had a question. Great job Max.

only 1 hr to get done! Pleasant waiting area. Anthony is the best.

They are always looking to help you with my needs. Best finance team, great mangers and fantastic salesperson. Every time i come they are very humble and professional. Excellent place to buy and service my car.

I purchased my 6th car from AutoNation Toyota Thornton Road. My salesman, Keith Russ, made this buying experience seem effortless. He met and exceeded my expectations. I was in and out the door in two hours. There's a reason I only buy from this dealership. They listen attentively to your needs and go beyond the call of duty to offer you a great deal. Why shop any where else?

I was very impressed how friendly everyone was. The dealership is very impressive.

Excellent customer service from Ricky, Service Technician.

My experience was wonderful. The quality of work performed was good

Very smooth experience from beginning to end. My salesman Travis made the process very easy for me.

Easy, fast and exactly what we wanted.

The buying process was quick and easy

I had a good experience as always, good customer service and prompt services that don?t waste your time.

it was a good experience, they greeting you in a good calm manner, the lady who receive us was very pleasant and explained every detailed to us we really appreciate that.

The only thing that can make the service better is an updated waiting area and car wash back!

I appreciate Joseph brannwn for helping me select a truck, he met all my expectations and needs, I recommend everyone to come see him at autonation of Atlanta on Thornton road.

Ricky took me and had me and my car out in a timely matter. He was great and friendly.

Went to “just look” at trucks. We were specifically looking for a Toyota Tacoma. Travis was great from start to finish and got my husband and I into the Tacoma of our dreams and worked with our budget as well. My husband doesn’t leave reviews unless he has had the worst experience or the absolute best experience and he not only left a review here, but on google as well!

Kyle was very helpful. I spoke with Kyle the entire time until I arrived. Upon arrival Kyle was out front waiting on me. Kyle kept reassuring me that he would do his best and will make sure I leave in the vehicle I wanted. Kyle was very understanding. Kyle explained the process and made sure I understood everything. The staff there was very kind and the environment was friendly. Wesley was very helpful as well. Wesley made sure I knew about every piece of paper that I was signing. Wesley really had a sense of humor. If you are looking for a vehicle be sure to ask for Kyle and mention I sent you. Thanks and I’m loving my new truck!

Truly great service. Went to two previous Toyota dealerships in the area and no one would speak with my wife and I

What a phenomenal experience. We had the pleasure of working with Travis, and when I say he literally did everything he could possibly do to get us into our new Toyota Tacoma, I mean that. They even stayed over an hour past closing to make sure everything was taken care of and that we were not only in my favorite Tacoma on the lot, but that we were in that vehicle in a price range that suited us. It’s so nice too!!! If you’re looking for a Toyota, I’d really recommend checking them out. And even more so recommend asking for Travis Holtzclaw. His number is 404-434-9520.

they are always friendly and accommodate my needs

Pleasant and efficient staff. Service completed in a timely manner and the cost was quite reasonable considering that I had the added bonus of the confidence of having the work done at the dealership.

I live on the Eastside and I ride all the way to Austell. That should tell you something! My associate Dusty was just awesome on Monday. I couldn't have asked for a more professional and kind associate to assist me. I wish there were more people like him in this world!

Noami Morrison was an Amazing salesperson.

Referred by a friend, great people to work with,and my daughter loves her 2019 Camary SE.

Everything was fine except the technician who did the oil change he spill oil everywhere on the engine bay even on doors handles and front grill.

Your teammate Ricky Taylor was, knowledgeable, helpful, and patient. Ricky explained every step that would be made in the service on my van. Thank you for your professionalism.

They were so helpful during the entire process! Big shout out to Alex D and Brian ! I love my 2021 Rav 4 XLE!

To Whom It May Concern, This is to share our appreciation for the customer service provided to us by Alex Demmings at the Autonation Toyota dealership in Lithia Springs. Specifically, Alex has been promptly responsive to all inquiries including texts, emails and phone calls. He also has been appropriately willing to reach out to management whenever clarification has been needed. Our search for a truck has taken approximately six weeks and the working relationship with Alex is far above that of other dealerships which had vehicles we were interested in. Because he has been so professional, polite and respectful in all dealings and a pleasure to work with in comparison to others, we were committed to try to buy a vehicle from this young man if possible. We are also appreciative of the advice and information shared by Matt Mett. Matt was very able to tag team with Alex and answer our questions in enough specific detail to make us comfortable with our choice of truck. We are grateful for the time he took to help us better understand our options. Thank you for a very satisfying vehicle buying experience.

To Whom It May Concern, This is to share our appreciation for the customer service provided to us by Alex Demmings at the Autonation Toyota dealership in Lithia Springs. Specifically, Alex has been promptly responsive to all inquiries including texts, emails and phone calls. He also has been appropriately willing to reach out to management whenever clarification has been needed. Our search for a truck has taken approximately six weeks and the working relationship with Alex is far above that of other dealerships which had vehicles we were interested in. Because he has been so professional, polite and respectful in all dealings and a pleasure to work with in comparison to others, we were committed to try to buy a vehicle from this young man if possible. We are also appreciative of the advice and information shared by Matt Mett. Matt was very able to tag team with Alex and answer our questions in enough specific detail to make us comfortable with our choice of truck. We are grateful for the time he took to help us better understand our options. Thank you for a very satisfying vehicle buying experience.

Autonation lithia springs Toyota, Mr. Davis has zero integrity. GM isn't to far behind...

No one acknowledged me when I pulled through and got out of the car. I was the only customer waiting.

Service Dept . and Corey worked hard to resolve my problem with my Radio on my 2020 Prius. Thanks

Great experience!! I was very impressed by the level of professionalism and knowledge within this dealership.

Travis Holtzclaw and Matt Mets were very helpful in getting us the best deal on our new car they went above and beyond very helpful

Service was performed in a timely manner and service writer Dusty was very professional.

AutoNation Toyota on Thornton Road in Lithia Springs, Georgia, gave my wife and me excellent service during the time they were in business. Sadly for us and we presume for other customers, the dealership which took over from them after AutoNation sold the property to them (Lithia Springs Nissan I think) seems disinterested in being helpful to us. Phone calls haven't been returned, calls being transferred to the service department were dropped, and inquiries regarding terms of our contract with AutoNation weren't exactly welcomed. I would recommend that dealership only to Nissan owners who have purchased their vehicles from the new dealership, not the previous (AutoNation) one. Dr. John Huggins

Scheduled recall repair two weeks in advance. Having cleared my morning schedule, I made the 40-minute drive to the location for my 7:30am appointment. After 10 minutes in the waiting room I was told that they did not have the part available, but it would be there the next day. In other words, after having this scheduled for two weeks, they were not at all ready for me. And I was unable to clear another half day on such short notice. Was told later on the phone that I would be contacted to reschedule. I have heard nothing. It has been a week now . . .

Scheduled recall repair two weeks in advance. Having cleared my morning schedule, I made the 40-minute drive to the location for my 7:30am appointment. After 10 minutes in the waiting room I was told that they did not have the part available, but it would be there the next day. In other words, after having this scheduled for two weeks, they were not at all ready for me. And I was unable to clear another half day on such short notice. Was told later on the phone that I would be contacted to reschedule. I have heard nothing. It has been a week now . . .

It was a great experience everything was as promised

I do not like the waiting room. Your seating is too close when it is busy. I don?t like the TVs. You need more outdoor seating that is not all in the bright sun. I either have to go to the Cracker Barrel and wait in their rocking chairs outside or go to the showroom, where it is more comfortable than the waiting room.

Inquired about a car that was featured on this site. During my conversations with a sales agent from the dealership, the base price increased at least twice after multiple credit inquiries were run. I understand that credit can effect interest rates, and that other taxes and fees get added on to the total...but not only was the base price increased, they also added on an additional $600 for tint that was non negotiable. This should have been listed in the posted price. Then they added the taxes and fees. This happened twice until the price before taxes and fees were added, bumping the base price by almost $2000. Would NEVER do business with this dealership after that.

My 10k service experience was just horrible and I mean absolutely yuck

Everything was going great, and I am so happy I chose Auto Nation Toyota dealer. They treated me very well.

Yes they changed my oil but did not fill up my windshield washer fluid or let me know that my air filters needed changing. Had they asked or told me I would of had them change them. Hate making the trip all the way there again.

I have been using Courtney. For my service he has been prompt Very nice also met Cory the service manager which was awesome thanks you for taking care of my truck

Put a car on reserve to look at the next day at 5pm. Drove an hour to get here for them to say we don’t have that car anymore. Really, no phone call or email to tell us. So now an hour drive home. And not one person even apologized.

charged the payoff twice.

I thought it would be important for me to share my experience at Toyota. Unfortunately it was not a positive one. I took my vehicle in for an 11 AM appointment Thursday and left it to have the fuel pump replaced due to a Recall. At 6 PM when I had not heard back from anyone I called and press the option for a service status, unfortunately no one answered so I left a voicemail. Between 6 PM and 7 PM I left three voicemails as did the representative that answered my call when I clicked on a different option. Needless to say I received no call back and my vehicle was left overnight at the Service Center. Then I’ll fast forward to this morning when upon not hearing back from anyone I called in and was told no one could find my keys and there was no ticket service for my vehicle . So I took the trip to figure out what was going on. I was met by the manager who I was asked to request Ricky who most definitely wasn’t in the mood to have to deal with me considering he had 2 other people waiting to speak to the manager. He Then proceeded to bring my paperwork into the managers office and was told that a manager would come out to speak with me. 10 minutes later I still don’t have my car, my keys or any resolution. One of the managers finally came out only to tell me that my service manager had texted me last night to let me know that my car was ready which is false. He was not able to pull up the text message and I know I didn’t receive one. Then proceeds to tell me that their service center is extremely busy and these kind of things happen. So in summary something needs to be done to correct the process. No way is it acceptable that I drop off my car and 24 hours later 1. no one has any idea where my vehicle is? 2. No one called or texted me yesterday to provide me an update on my car. 3. Even after I left three voicemails last night no one had a common courtesy to call me this morning to provide an update. 4. Then I go to the service center only to be told that a text message has been sent that I didn’t pay attention to which was false.

I made an appointment for an oil change and an engine/emissions issue. I also discussed with my service representative, Anthony, some other repairs that were well overdue. He assisted me with prioritizing them. He made sure I had transportation home and told me he would call me with an estimate. When he called with the estimate, I told him to proceed with the work. My encounter with Anthony was a positive and pleasant one. He was professional, knowledgeable about the work I needed done and explained what it consisted of, talked in layman?s terms, and told me my car would be ready that afternoon and it was. The service department was clean, personnel wore masks, and sanitizer was available.

We just purchased a car for our daughter and thanks to Simeon C., the experience with AutoNation Toyota was thorough and efficient. He was the best sales agent we’ve ever worked with. He went above an beyond to make sure the car was perfect for us before we left the dealership. THANK YOU, Simeon!

All was good except time it took to change oil and rotate tires... 2 1/2 hrs

comfort and personal personality

I am always happy when I go to the dealer to service my car, in addition to their excellent service and knowledgeable staff, they also mail you coupons with reduced prices for the same excellent car service

I have waited more than a month to receive a title to a used vehicle I purchased. The price I paid was out the door - tax, tag, title. Today I receive the title and I still have to go to the DMV. I still have to pay sales tax. I still have to do everything. What is the doc fee for???? What is the electronic filing fee for? I am furious. I now have to come out of pocket for 500.00 on sales tax that should have been already taken care of. I shouldn’t have to be going to the DMV myself. This is ridiculous.

Everyone was very friendly and super helpful. It was a great experience.

I had a wonderful experience with Keith Russ. He was very friendly, helpful and a great guy! Not only did I feel comfortable, I felt like I was working with a friend!

My process with purchasing my car at AutoNation was very easy. My sales person (Travis Holtzclaw) was very professional and attentive to what I wanted and the monthly payments I was able to afford. I will definitely refer AutoNation Toyota to my friends.

Great service no disappointment

I have had my 2011 Toyota Venza serviced at AutoNation Thornton Road since 2011. I find their Service Advisors to be straight shooters. My most recent visit was no different. Service Advisor 5755 was respectful and followed CDC Covid-19 guidelines. He was knowledgeable and provided a thorough overview of the invoice. Mr. Addison provided customer service with excellence.

Best place to purchase a car. The staff is very friendly. Best customer service ever. Bryan and Terrance are great salesman’s. They got me the exact car I wanted. The manager Colin was very nice. I had a great experience.

Best place to purchase a car. The staff is very friendly. Best customer service ever. Bryan and Terrance are great salesman?s. They got me the exact car I wanted. The manager Colin was very nice. I had a great experience.

Excellent and timely service.

I love this location and the service was great as always. Debbie was awesome!!

Took care of a problem and rapidly made the issue right

Service was great and on time. The service guy that helped me and I hate I can?t remember his name was really genuine and helpful. Very professional and understanding. These days that type of service is hard to find. Thanks

My salesman Alexander was great. He worked with management to make sure I got the best deal. Will definitely refer my friends.

The customer service person, Dennard was polite, efficient and already knew that my vehicle had the Autonation PPP.

Purchased a used car for my wife, car was missing clips and from bumper insert they ordered it put it in however the original salesmen gave a lame excuse about the fender clips also ignored a tear in the fender from a faulty repair. A repair that I questioned at time of purchase before this tear developed after about 10 days of purchase. I'm now escalating to management as this salesman has shown me he lacks integrity. After sales customer service is when you really can gauge service and they dropped the ball bigtime. Hopefully they'll fix this issue.

I took my 2020 Corolla in for the 10,000 mile service. The staff was friendly and accommodating. My service consultant, Jorge was great. My car was serviced and I was out in a timely manner. This is the second car I have purchased from AutoNation Toyota in Lithia Springs. I would highly recommend them to my friends.

The reps are kind, knowledgeable, and there they take care of my issues in a timely manner.

The purchase of 2021 Rav4 XLE was a breeze. Best Price out of all dealerships! Delivery of the vehicle was a separate great event.

Had a great experience again. This time with Tony Thornton.

I usually have outstanding service at AutoNation Toyota?s Service Department, but my service March 3 was the complete opposite. My Service Advisor was unprofessional and rude. Although he attempted later to correct his attitude, the impression was already set.

Matt is the man when it comes to buying a car , very pleasant and nice at all times , He’s there to make sure you get in the car you want ! But when it comes to the service department , it sucks !!!! Very rude and disrespectful Courtney & Anthony !

Went In to trade, Instead Tony and Winston helped me walk out with a Brand New 2021 Toyota Corolla. I give God all the Glory. Thank You guys for doing your part in helping me ride.😊😊😊

I purchased with Autonation Toyota Thornton Rd before and was considering an upgrade. The past experience was very good so I expected a good, no pressure experience. Diane came through wonderfully! She is an awesome professional salesperson. She was patient, listened closely to my top likes, and introduced me to the perfect upgrade. The whole team was great again. I'll continue to refer and purchase here.

Such a great pleasure to work with Mat Harfouche and Tony Thornton!! Very smooth and professional way to offer me The Best service and help me with my Leasing options I would recommend everyone to have Mat Harfouche and Tony Thornton as their decision advisor buying their car at AutoNation Toyota Thornton Toad!!!

Best place to buy or service your car

I've been their twice for my door to be repaired. The door is still broke and this car is only 5 months old. Very unhappy.

This was my first service for my vehicle at AutoNation Toyota Thornton Rd and it was a wonderful experience. The service team was patience and knowledgeable with all of my questions. The service they provided was timely and efficient. I have the greatest confidence that my future service needs will be meet with the same experience.

Fast and Impressionable and will return.

Love this place and Ricky is the best!!

The customer service with Diane Was amazing, she helped me with everything I needed and made me feel comfortable. That?s about the only good thing I can say about that place. Everything else sucked.

This location had great customer service! I will definitely come back here!

Always great service. Love that location.

The guys in the service department are nice and credible. They make me aware of all of the things going on with my car and any recall

Great team from start to finish! I took the time to research the right dealership and I was very impressed from the time I called until the deal was closed.

Can make appointment on line and over the phone.Get you end out in a reasonable time.

Autonation Toyota Thornton road has the BEST selection of inventory and the best finance team go you won’t be disappointed go and get you a pre-owed or new vehicle with the best price around!

They do a great job and keep you informed. End of story.

Great people, that are willing to help you. We a had a great experience with them buying my truck, they will help you with getting a good deal.

Orilla, our sales person, was very good and quite reasonable. Would recommend her to friends.

10/10 stars ⭐️ on the customer service and getting me approved for a nice 2020 Corolla from the finance department to Simeon who helped me along the way from filling out the application to the delivery and I did everything from the comfort of my own home! If you want a reliable car and great service please stop by Thornton Rd and #Ask4Simeon

There are not many pre-owned convertibles with a manual transmission, and AutoNation Toyota made it seamless to purchase and ship the vehicle to NC. They had a crew of three helping me through the transaction.

Have used Toyota on Thornton Road several times to buy cars and for service. Just had service done on my 2017 Rav. They are efficient, affordable and my advisor Dusty is fantastic. I appreciate how easy they make it to take care of my car.

Awesome place to buy a car , wonderful customer service, good deals everything went perfect

My transaction at Toyota Thornton Rd was exceptional. Mr Amir Hood, the Sales Rep, was very professional, customer service oriented, friendly, great product knowledge and knew how to impart it. I?d recommend him and this location ANYTIME! Thanks

Ricky Taylor from the service department at AutoNation was wonderful ! I would highly recommend Auto Nation Toyota Thornton Road they are awesome !😊

I had a pleasant experience with my service representative Ricky. Ricky has been my representative for most if not all the service s my car received. II always request Ricky. I appreciate Ricky and Auto nation Toyota. Thanks!

Had bad experience this time. Dropped off my car at 7:20 am for an oil change. I was supposed to receive a phone call when car was done and ready for pick up. 1:45 pm left a message for the service dept requesting status on my car. 3:30 pm I called again and no one answered. Called again and select option like if I was going to make an appt and the lady that answered tried to connect me with the service dept but had no luck. At 4:07 got phone call from adviser who told me he THOUGHT he called and left message earlier. Beside all that, the sticker placed in my car for the next oil change was incorrect, it is listing over 300,000 miles more for my next oil change. Very Frustrated.

Had bad experience this time. Dropped off my car at 7:20 am for an oil change. I was supposed to receive a phone call when car was done and ready for pick up. 1:45 pm left a message for the service dept requesting status on my car. 3:30 pm I called again and no one answered. Called again and select option like if I was going to make an appt and the lady that answered tried to connect me with the service dept but had no luck. At 4:07 got phone call from adviser who told me he THOUGHT he called and left message earlier. Beside all that, the sticker placed in my car for the next oil change was incorrect, it is listing over 300,000 miles more for my next oil change. Very Frustrated.

Loved my experience at Autonation yesterday! Yes I was dreading the car dealership experience but was taken aback by how quickly and professionally everyone handled my deal. Thank you so much to Winston, Tony Thornton and Ornella Macfarland for making it a great day. I’ll be back!

I have always had a great experience with AutoNation Toyota. They are very knowledgeable and thorough when it comes to my car. They make it to where you will buy your next vehicle from them just for the great service.

Great people, great staff all around good place to work.

It was quick efficient and easy.

Great place to work and purchase a car from.

Buying my vehicle at Autonation Toyota Thornton Road was the best vehicle buying experience I have ever had! The team of Anthony Thornton, James Hall and Wesley Kim was great. They provided excellent, courteous and professional service to me. It was all "no hassle and stress free" and I got a very good deal on a low mileage vehicle in excellent condition. I am a very pleased and happy customer! -Brenda Mason

All of the employees are very nice and knowledgeable. However when I have a scheduled appointment time, it should not take almost 3 hours to have my oil changed.

WAIT BEFORE YOU FINANCE A VEHICLE HERE: WARNING!! I purchased a 2018 Toyota Corolla from here right off the lot. They offered me GAP insurance that they would work into the loan. They even told me that the monthly payments were going to be a little more because they worked in GAP insurance. So I buy the car.. and they assured me there was GAP. Something just didn’t feel right....so I called to to make sure there was GAP...Soloman, the finance manager, assured me there was GAP. I asked for the name of the company and he never gave me the name he just assured there was GAP. 2 years later...I still felt uneasy and called again and asked for copies of my finance agreement because they never provided them to me...just to find out THERE WAS NO GAP THIS ENTIRE TIME. They lied to me over and over and said there was GAP when there really wasn’t. This is MAJOR because for example, if I owe 20,000 on the car...and I get into an accident that totals my car....my insurance company will only pay the depreciated value of the car...which may only be 12,000...so this means that I would be on the hook for the remaining 8,000 for a car I no longer can drive. GAP would have taken care of the 8,000. That’s why I purchased it, as so I thought.... I spoke to Junior Vallejo about it, the finance manager right now and he told me that there’s nothing they can do about it. He told me that it doesn’t matter that Soloman lied to me and assured that I had GAP insurance, because he doesn’t work there anymore there is nothing they can do for me. I WILL BE FILING A CORPORATE COMPLAINT.

Reliable service after the purchase of our 4 runner.

Staff very knowledgeable and helpful. Work was completed when promised.

Awesome express service from the techs. I appreciate the prompt greeting!

professional friendly and not long of a wait thanks Justin

Winston Elliott, and Toney Thornton. Are the best, they where so helpful they made me feel like family. The service was quick, I was very satisfied. I recommend these two if you looking for a vehicle come to Toyota Thornton Road

Great customer service!!!

Services provided were fast and the representative was knowledgeable of what I needed for my car.

Deb is an awesome service writer. She took great care of of me.

Great Deals all year long with great customer service and best vehicles in town

My experience before and during the current time that we are living in was beyond good. I appreciate the staff for all that they do because some other places may not be so humble to you during these days and time. The issue that you have will be successful and done!

Went in for an oil change, service was friendly and fast .

service manager Debbie was extremely nice! Everything went perfect as usual every time I get my Tundra serviced there.

I was treated fairly I had a good experience. When a problem occurred they made it right

My car was towed in for repairs and took 2 1/2 weeks to fix. There communication was awful. Had hard time reaching anyone. Calls weren’t returned in a timely manner if at all.

Anthony Cox and Solomon provided excellent customer service!

My experience with Autonation was simply the best! I had a great Salesperson who was so very knowledgeable about the car and made sure that we were too! Thank you Dwight!Mr. Kim our finance person was so professional and a joy to work with! I would recommend this dealership and these individuals to anyone looking to purchase a vehicle!

Good service ,no complaints. you can't make everyone happy .

He was very helpful & pleasant

Tony Thornton was very patient in explaining everything. We had to wait for the car mats. Tony was very good in keeping up communication. All in all, we had a very good experience.

Very dishonest people. I was lied to misled, and avoided for months. Go to any other dealership for this one. Terrible customer service, and the saddest part is that the general manger is very rude and unhelpful too. He only cares about numbers no matter how dishonestly the come about. BEWARE!!

On time!

Anthony Cox was my service advisor and he was very professional, courteous and informative.

Had to go for a normal service for tire rotation. Asked to get the air checked and my bumper since it looks like there is a gap between my headlights and number. The pumper was last serviced with Toyota collision department. Trekked getting in touch with them several times while my repairs were still under warranty and no one ever got back to me. Turns out it wasn?t repaired properly in the first place and the tire air pressure wasn?t checked. Also, they never turned off the maint. Required sign. Used to love going there years ago but last couple years their service has gone way down.

My experience was amazing! I am the proud recipient of a 2021 Toyota Camry SE! I want to thank Brian and Carl for their help and awesome customer service! Autonation Toyota at Thornton Rd is one awesome DEALERSHIP! THANK YOU GUYS AGAIN I AM FOREVER GRATEFUL!

Service was due to a factory recall. Service department appears professional and knowledgeable. They also seemed to abide by COVID safety procedures!

Head light went out, purchased the bulb and the Service Dept changed it. The Service Dept is always professional and pleasant

Great experience with the salesperson he’s now is my friend Mrs Balde Mrs Balde he’s bilingual and very nice person

My experience was extremely professional. I want to THANK the sales team for Wonderful Service. Mr. James Hall & Dwight Joiner were GREAT!! I’m LOVING my NEW CAR!!!!😬 I DEFINITELY WILL be sending ANY who needs a car to AUTONATION TOYOTA THORNTON ROAD!!!🙌👏🤝🙏

It was a great experience, I love my Toyota RAV4!!

Toyota has proven over and over that they're worthy of my business. If you want fast, reliable service, honest advisor, followup for quality control, Toyota is your key to these standards. Thank you Anthony!

Terrible buying experience. Bought a 2008 Jeep Wrangler 4x4 with 47K miles which appeared to be a great deal. After taking it to my mechanic of 11 years(same company I've used for all my vehicle purchases), this Jeep needed maintenance ranging from differential fluid changes, leaks/gaskets, plus cv and ball joint replacements. The estimate was $3,500 in repairs. This location decided not to complete the repairs, so I cancelled the transaction within the 5 day window. If you decide to purchase from this dealer, then I HIGHLY recommend having a thorough vehicle inspection. I always spend $100-$150 upfront for an inspection for this very reason.

Most of the process was handled over the phone very effectively. The salesman was pleasant and knowledgeable. He followed up with us promptly on information needed. The salesman gave us a good deal on a good car.

Don't buy from Autonation Toyota!! I purchased a used Rav4 from them 2 weeks ago. They prepare to vehicle to sell and for to be safe and reliable for their customers. Within 2 days of leaving the dealership we had a tire going flat. I checked it out to see if it had a nail or screw in it. No it had a plug in the tire. There is NO way this car sat on the lot and the tire wasn't continuously inflated by the dealership. Very unethical and deceptive!! I would not recommend this dealership!!!!

Had an appointment to just get a complimentary checkup/tipoff at11:30am and got there on time, yet my car did not even get pulled to be looked at until 1pm after I went to the gentleman to ask what was taking so long. I waited yet another hour and a half until I went back out and found that my car had been done for a little while yet I had not been notified because he was with another customer and "couldn't stop to let me get my car and go". Horrible service!! I should NOT have had to wait so long for something so simple ESPECIALLY since I had an appointment.

The Salesman William M. was very professional, helpful, and pleasent. The Finance agent, Carl, was also very nice to work with. Chris, the tag and title expert was also very helpful. I enjoyed my experience at this Autonation location. Thanks again. Bob Staats.

Very nice and always professional

Pretty good didn't have to wait long on service. Waiting room was clean.

I recently had to switch to a different AutoNation dealership because the last one was sold and no longer honoring my pre-purchased oil & filter changes. I was distraught but came to AutoNation Toyota and they graciously honored them for me. Excellent Customer Care/Service from start to finish! Was treated with dignity, respect and never a moment where I felt unwelcomed or them trying to upsale me on any other services or maintenance not needed or due! I was very pleased all the way and will definitely be looking at AutoNation when it comes time for my next service, and new vehicle!

I always receive exceptional service when I go for maintenance and repairs. I usually request Joshua Bender. Always receive great service.

Good service and friendly service reps made my experience good. Would recommend this dealership to others.

If we’re ever in the market for another new vehicle we will definitely deal with Travis. We will also recommend him to our family and friends. He is knowledgeable, patient, personable and a pleasure to deal with.

I always receive exceptional service when I go for maintenance and repairs. I usually request Joshua Bender. Always receive great service.

The guy that sold me my car was very patient. The finance guy was nice and explained things so I could understand. They delivered my car because I was having a transportation problem. That was a nice touch. It would have been nice if they had cleaned the inside though. They did have to bring it from another dealership. My complaint would be that it took most of the day

I bought my 2017 Tundra here. It was my first online purchase. I got a fair deal on the truck. The truck looked way better in person! Photos did not do it justice. Extremely pleased. Between Jade and Bryan, you couldn’t ask for more honest and reliable group of folks! Shipping to Texas was also very reasonable. I would not hesitate one second from making another purchase with Toyota Thornton Road.

Curtis Gammage was so nice, patient and understanding. Curtis provided total customer satisfaction.

Mamadu was incredibly helpful. He answered all of my questions and more. I was impressed with his knowledge of the cars. He made my experience efficient as well! Overall, I recommend going in to see Mamadu for your next purchase!

My over all experience at Toyota was great. The salesman was very informative and helpful with completing the sale.

My wife and I bought cars here this weekend. We worked with Matt Metts and he was amazingly helpful and made the two purchases quick and easy.

We bought a used car from a different dealer, which turned out to have a lot of issues. The service department was exceptional in helping us through fixing the many issues.

T. Carter @ Toyota West!!

william got the deal I was seeking. nice vehicle choices!

We purchased a used 2018 Toyota Camry from Autonation Toyota and I want to say that my wife and I are very happy with this car. Everybody was very professional and all our questions were answered quickly.

I had a good experience at Toyota of lithia springs. I never have a issue when I go there.

When someone makes an appointment and reserves parts ( key and fob ) they should make sure to hold those parts. I reserved both items in advance of a service in 3-4 days and when I arrived for the service the fob was gone. I had to make another appointment to get the fob along with programming. I live 35-40 minutes away so it’s a real pain to come back. By the way I have two Tundras that I’ve serviced there for years.

I go to AutoNation Toyota on Thornton Rd every time to get my car serviced. The staff is always attentive to your needs and the service rep is courteous and keep you informed on the time when your vehicle will be ready.

Had an awful experience with another dealer and will never buy anything other than Toyota again. The only drawback if paying out right is you can only use one check. I Tried writing a check from two different bank accounts for my purchase but their system does not allow this other than that went pretty smoothly.

Great response to customers concerns. No one is perfect but it makes a difference when they can admit to errors and try to make the wrongs right!! They have a customer in me!!

What Can I Mr Keith Russ worked hard and long to put me on my new ride against all odds. If he says he can do it welp he can do it. He ?s a man of his word. I gave up but he didn?t. He and the rest of the Toyota Auto Nation team located on Thornton Rd is the best But Mr Keith Russ is The Man to see.

great service each time was there

AutoNation @ Thornton Rd definitely takes care of their customers. I knew what I wanted when I came in and recieved EXACTLY THAT! William McNiece worked with me to make sure I got a car with all the accesories that I wanted and got me a great price. I spent less time at the dealership than I do at the grocery store. I noticed a few scratches on the vehicle when I got it home & William texted me back immediately and is in the process of getting it fixed for me and I couldn't be happier. If you're looking for a great reliable vehicle this is the place to go ! & ask for William :)

I went for an oil change and not only did they waste 3 hours of my time, I still didn't get an oil change because someone forgot to take my car back over to the service department when they tried to convince me to trade it in for a low-ball offer. 2012-2014 Camrys have a faulty torque converter, a problem that I brought the car in previously to have repaired. It is now occurring again and is getting worse. Come to find out, the method they previously used to address the issue was not correct and my torque converter needs replacing also. When I took it there initially, it was under warranty (I actually thought it was a recall) but they just updated the car's ECM software as that was the protocol at that time. Since then, Toyota acknowledged the issues with the torque converter and has since began replacing them. No notification was sent to owners though. The repair of my vehicle, however, they said, is not covered even though I originally took it there for the very problem that they admittedly did not fix properly the first time. So, after 3 hours of trying to convince me that I needed to get another car because it costs more for me to pay to repair it, my car still has a bad torque converter which could potentially cause just enough of hesitation when shifting from 1st to 2nd gear that I could be rear-ended and I don't have the oil change that I requested. Absolutely unacceptable!

Working with Anthony Thornton, Anthony Ortiz , and Ornella has been a true pleasure. There was a never a time I felt pressured to accept a deal and they made sure I was comfortable with all terms and conditions of the bank. Anthony T. was very patient, he made sure to give me the "real" of car buying. Ash is the closer! He is always so pleasant and eager to give advice. I would recommend Autonation, as this is my 2nd purchase with them.

Travis made it quick. He helped me find exactly what I wanted and he’s the man the see on arrival. 4044349520

I was helped by someone who made my experience fun and easy. 10/10 would use him again. Travis holtzclaw 4044349520

Travis holtzclaw helped me get into a very nice 2017 Mazda 6 for a very good price, an low down payment. Was very patient an did everything that any salesman could possibly do for a customer. Call Travis if you need a great deal 404-434-9520

Annual service including tire rotation was done and I received my Toyota back 45 minutes earlier than promised.

Must see TRAVIS. I have been trying to get into a new car for a year now and no one else has been able to get it done for me but he DID!! He was very patient and understanding of my needs . And was able to get me a great deal on my new 2021 Corolla !! Thank you so much Travis ! Y’all text him for your new car ! He was incredible ! (404) 434-9520

Always exceptional service knowledgeable staff keep me informed

I brought a new Honda Civic a few years ago. My payments were really high and I decided to see what I could do about it now that I was a couple years in. After spending over 6 hours at Honda the day before with them being no help, I finally reached out to Travis. He went above and beyond to get me in the exact car I wanted and save me money. Highly recommend!

Great. Everyone was very nice and helpful

Very friendly. Will work with you.

Autonation service department was able to properly diagnose and correct the car starting issue experienced with the 2017 Toyota Camry, thanks service department!

Having my car serviced is always a stressful necessity for me. However, I forgot how fast and efficient AutoNation really is. As usual, they got me in and out with the professionalism, courtesy, and efficiency they have always displayed.

Very helpful and friendly. I would recommend them.

Good customer service and quick service and good job

I received great service from the whole team at AutoNation, but I want to give a huge shoutout to Mr. Travis Holtzclaw for helping me through the process of buying my first car. Mr. Travis provided great insight into the vehicles I liked and was great throughout the whole process. Thanks again for the above and beyond service!

Went in looking to purchase a used vehicle and came out with a brand new Toyota Camary. Czec was very helpful and patient with me. Thank you Czec!

In my opinion they are out to just sell you a car they Don't respond back to messages nor answer your calls. Took my car in to be service they didn't reset the computer nor returned my call when I had questions about my service. If I had it 2 do all over I sorry I don't think this would be the dealership I'll do. Not customer friendly.

In my opinion they are out to just sell you a car they Don't respond back to messages nor answer your calls. Took my car in to be service they didn't reset the computer nor returned my call when I had questions about my service. If I had it 2 do all over I sorry I don't think this would be the dealership I'll do. Not customer friendly.