Recent Reviews from AutoNation Toyota Thornton Road

I had a wonderful experience! Customer service is A++++++ DEALERSHIP! My Sales Consultant Brian is AWESOME AND AMAZING! Brian explained everything and made sure I understood tried to help me get what I wanted and HE DID! Finance department was amazing as well! Carl to be exact! I am the recipient of a NEW FRESH OFF THE LOT VEHICLE! AutoNation Toyota on Thornton Rd in Lithia Springs Ga. Made my dreams and wishes come true! I want to thank everyone that helped me obtain My 2021 Toyota Camry SE! I am very thankful and grateful! THANK YOU BRIAN AND CARL! TO EVERYONE WHO CAN SEE THIS, GO SEE THOSE GUYS YOU WILL NOT BE DISAPPOINTED!

Kevin G was an excellent salesman! He was not pushy and allowed me to make the best decision on an investment that I know was going to be for years to come. If anyone is interested in a vehicle and wants to know the truth inside and out on a vehicle down to the tires--go see Kevin G!

Very professional and helpful. I had never heard of water being stuck in a car door.

It went well. Usually there some waiting even with appointment. But the staff are nice and courteous.

Very good experience as always

My consultant Kyle was awesome and made the buying process easy!

Went by on Saturday looked around had a great experience Kyle answered our questions and very knowledgeable. I would say when you visit ask for Kyle, he will take great care of you. Thank you again Kyle, Loving the 2018 Tundra Limited.

I just met some amazing people that made my car buying experience such a breeze. I was so nervous about being taken advantage of. They really took the time to explain the financial aspects of buying a car versus leasing. I’ve purchased several cars in my lifetime and I can truly say I made an educated decision thanks to Management Matt, Wendell and salesman Miko. Thank you guys.

Customer service is wonderful. I have been buying cars from AutoNation Toyota on Thorton Rd., Lithia Springs Georgia for some years now and I am never let down the customer service is amazing. I never have to wait for anything I never have to ask for anything and they always work with me to get the best deal possible.

My wife and I went to AutoNation to see about buying a car. Kyle was our sales professional. From our initial conversation, to processing the credit app, going to pick up the vehicle from another dealership, and working with us on the payment - this team delivered significant value. I would recommend them and do business again! We’re happy with our 2016 Hyundai Santa Fe Sport!! Thanks again Kyle!!

Great people good services

The atmosphere and the service advisors are very nice and friendly. I had my first scheduled service appointment and it took a very long time. The waiting area was at capacity and it seems that the appointment times are overbooked which causes long waits. I waited roughly 2 hours for a tire rotation. I purchased my vehicle from this location and I had a great experience.

Very frustrating. Apparently my pay stubs weren't good enough. Wasted a day

Diane was an awesome sales agent along with the manager and finance person. The customer service was A1, they made me feel valued and worked with my budget and gave me a great deal! I would do recommend Diane to anyone, she is very polite and patient and great at commendation her clients.

Purchased a 2022 Camry from Keith and Anthony yesterday. Everything was as promised, price was excellent, service and communication during the sale was 5 star for sure. If you need a car call Keith at Autonation Toyota off Thorton RD- he will certainly take great care of you. Thanks Keith and Anthony, I will purchase there again.

I had the best experience at Auto Nation Toyota on Thornton Road. Everyone was friendly and worked hard to make my purchase smooth and efficient. They covered all the bases as far as service is concerned and when I left in my 2021 Toyota 4-Runner Limited, I was well informed on all its “bells and whistles” and felt confident I was going to enjoy my new purchase to its fullest!

Got excellent and professional service for my 2013 Rav4. Revon was very helpful, friendly, professional and commendable.

I emailed an inquiry late Tuesday evening about a 2019 used vehicle that they had. I got an automated message but then received a call from a sales rep named Lamin the next morning. He encouraged that I come in so I made an appointment for 11:30. He was very professional made me feel at ease and assured me that he'd do everything possible to help get me in that vehicle once I test drove it and loved it. The car needed a little detailed cleaning and he took it himself to make sure it got done properly. I recently tried to buy a car at a couple other dealerships but only came across very lazy sales rep or they simply didn't have a clue what they were doing, so I gave up on purchasing a vehicle for a while. This experienced was exactly as it should be when buying a vehicle. Lamin was interactive, helpful and assisted in making the deal happen. I would recommend him to anyone!'I will buy my cute vehicles from him! The rest of the team at Automation were excellent to work with as well.

Ravon was amazing ! Request him as your advisor if you book .

From the time I pulled into the dealership, Ravon Tolliver, my service advisor, took ownership of the vehicle. He listened to my concerns, answered my questions, made suggestions, and went to work. Thank you AutoNation Toyota for hiring such an awesome person. Mr. Tolliver represents you well!

Subpar service, save your time and money and spend it somewhere where they always treat you well and go above and beyond. I drove 45 mins to go to Toyota of Newnan because they absolutely give exceptional service.

Renaldo (service) and Peter (shuttle) are great to work with! I will definitely be back

Is there a better, nicer person than Keith Russ to sell you a car? We haven't found him(her)yet! He treated us like royalty and took care of our every need. Ricardo was super nice in financing and the GM even came over to chat with us. This place rocks!

I recently had extensive bodywork done on my car and Chris Drummond, collision repair coordinator, couldn’t have been more wonderful! He contacted me and kept me updated. He walked me through the complicated and stressful process and made it as easy as possible. After the body work was done, Anthony, my service rep, took over and handle to regular repairs quickly and he was so nice! I’m very happy with the job that Toyota on Thorton Road did for me. Thanks guys!

Very courtesy personnel.

Ronaldo (Service) and Peter (shuttle) are great to work with! I will definitely recommend and be back 👏🏽👏🏽👏🏽

Tresphor Chikumo “Tre” was a fantastic salesman. I came in quite a bit under on my Dodge Ram that just was not meeting expectations for someone who travels for a living. Tre really worked for me and helped me in so many ways to get the most possible for my trade and purchase a new tundra in a price range that I was comfortable with. Sales is very friendly and fair and I would absolutely recommend them. Ask for Tre if you want top notch customer service and a good wholesome experience buying a new car

Diane Velasquez will definitely be our go to sales specialist! She is super patient, knowledgeable and resourceful. She made the car buying experience super smooth and quick. Nothing like we were use to in the past! We have already started sending over family and friends. She speaks Spanish and that’s such a PLUS! In my opinion she deserves a promotion! 🤗 Welcome us to the mom van club lol!

Very nice people. Jason was great in explaining some works that need to be done.

All said and done it wasn’t a bad experience at all. Kyle Rhodes was an absolute pleasure to work with. He was straight forward and required a minimal amount of back and forth haggling. All in all pleased with the experience.

I must say, for a person that HATES dealerships, I have nothing but good things to say about my experience at AutoNatuon on Thornton Road in Lithia Springs. My salesperson, Diane Velasquez, was wonderful and she made me feel at ease with the process. I didn't spend a lot of time just sitting like at a lot of dealerships. They processed my trade and purchase documentation in less than three hours! I would definitely recommend friends and family to buy from them in the future. Thank you, Diane!!!

Bought a 2018 Honda Accord. Alex Demmings was the salesperson and was phenomenal! Great experience, super easy with no hassles. Vehicle only had one key but they took great care of me and had another key made for my backup key. Would definitely recommend this dealership and sales staff.

Kyle Rhodes what is the best at helping me get into the car I needed! I came all the way from Florida to buy a car from him! LOL if you need fast, kind service ask for him!

I went in for an Oil Change and rotation of tires. The service tech removed the charge for the rotation of tires at my request because I had purchased my tires from Toyota, however not at this location. I was thrilled because I so happened to be in Atlanta by default due to Hurricane Ida. The service cost was more than I usually paid in Louisiana, but at the end of the day, I was satisfied.

Excellent service from start to finish with salesman Keith. Wonderful communication. Punctual. Honest. Great overall experience. Would highly recommend. Worth the drive! We love our new Highlander!

Service advisor Joshua greeted me, he was nice and polite and I didn’t have to wait for a long time for him to assist me . He was very informative as to how long my service will be and it was. He can to tell me if I needed any other service to my car. He got me out of Toyota car service at a reasonable time. With his politeness, kind spirit l had a Wonderful rest of the day. Thank you Joshua,

It gets worse every trip or every phone call. Service rep proceeds to tell me they don’t have any service openings until the 9-16-2021, it’s 9-1-2021 and mind you I’m online also looking for appointments while on the phone speaking with her. So I’m looking at dates available the 7th and beyond… are we not looking at the same system or is it typical Lithia Springs Toyota shenanigans….. HORRIBLE

Previously, I have had positive experiences with this dealership but the last purchase that I made there will be my last. The salesperson that I worked with- Mamadu was lying and deceptive. They also added on over $3,000 in dealer fees (appearance protection, dent protection, window tint, and rain package) when I asked to have these items removed, I was told that they can’t be removed as they “come from factory that way”. I even asked the manager and he repeated the same lie. The financial person, Junior that I worked with was also very pressuring to add on things that I did not want. After my purchase, I did go back to the dealership and spoke with Junior directly. He was very understanding and made some adjustments. Either way, I did not like the way I was treated here. I would advise looking for a dealership that is more transparent with their pricing and has less dealer fees. Maybe try Cobb County Toyota instead. I wish that I had. And If you must still buy from autonation, I advise working with Anthony. He’s the best one there.

Great service from sales man

Ask for Travis! He was the best car salesman I’ve ever had to deal with.

Service was quick and my car was left dirty and not even for sure if they rotated the tires. This visit was not as good as it could have been. I had an internet appointment scheduled and confirmed. When I arrived I was ignored by 9 guys, asked 2 guys if I was in the wrong place? Have never waited this long to someone say something. I was the 2nd car in service area. 2nd guys was rude and asked if I had an appointment? I replied I had one confirmed w internet. He said we probably dont have it and we are too busy to add you in....... He walks away ???? Guy sitting there takes over and thankful because he was best part of visit. However he did find my appointment in the system and told me he would call when it was done........45min later he calls and says your car is ready! I was so confused, pleased, super important, that knowing they surly must have put me before others since they were too busy to add me just 10 min before. If you being so busy just did a oil change and tire rotation in less then 45 min. Maybe needs more training. Toyota I am quickly thinking of going back to Chevy after our 30yr relationship. SMH

Great service I received.

Ask for Jason! Honestly, the whole service department was friendly. Everyone spoke and made sure you were being helped. Jason explained all the recommendations for my vehicle and kept me in good hands while I waited. Thanks so much! Will be back again soon.

Good service and nice staff.

Avoid this place guys they gonna try to rip you off, I tried to get a quote from them for a Tacoma and they keep trying to get me to come to the dealership. They keep saying, “We gonna give you the best deal.”. Guess what, the deal they offer was the most expensive deal. I walked away, they got mad, and they throw an attitude at me. Very unprofessional; I got my Tacoma somewhere else for much much lower price.

Lamin and Melvin were the salesman that helped us get into this new truck. Upfront, honest and didn't waste our time like other Toyota dealerships (see other reviews). Finance department was very smooth and efficient. Gave fair amout for our trade. Great experience overall from start to finish.

The customer service is always awful, they hire anybody to answer the phone

I needed a additional vehicle so I searched on the internet and Kyle Rhodes contacted me from AutoNation Toyota. I explained what kind of car I needed. Kylie located the vehicle and he and I worked the numbers over the phone. To my satisfaction I went to the dealership and purchased the vehicle. The car was located in Buford Ga. Kyle went to pick up the car and delivered it to my house. Now that’s exceptional customer service. The car was detailed and the gas tank was topped off. I highly recommend Kyle Rhodes as your (Sales representative) great job Kyle, if I need any assistance you will the first I will contact.

Muchas gracias Toyota en especial al Sr. José Garcia C. (Sales Consultan) una persona super profesional, su trato es super atento y amable, él hace que te sientas en familia y encuentrará la mejor manera de que tu salgas con el carro que te agrada.😍 Y lo mejor Habla un perfecto español. GRACIAS POR TODO!!

Mr Keith will get you in a car and be straight up with you till the end and every time you need him

Joshua and the team at Autonation Toyota Thornton Road is an awesome team! They listen and they offer suggestions on what needs I have regarding my car.

I tried calling this place for about a while now to schedule a service appointment and have never gotten in contact with anyone. After reading the reviews I see why. Its one thing if all your "reviews" just say theyve gotten this great deal for a car but what about all of those terrible service reviews? Food for thought at 8:44 on the morning.

Everything and everyone was straight forward. Easy, quick sale. Delivered our truck to us in Florida personally. You can't get better customer service than that!

Amazing experience with Omar! Very knowledgeable and helpful! Thank you for helping me find my dream car!!

Great Customer service! Quality cars that are taken care of by quality people. Matt (management), Anthony, Eric (service) First class professionalism. Will recommend there sales and service to everyone with car needs.

The service was friendly, prompt, and efficient. They were actually done 2 hours faster than they originally thought. Thank you Jason for your hospitality and great customer service.

If you're ever looking for a good deal on a reliable vehicle this is the place to go. Beejay made my experience even more memorable. He knew exactly what I was looking for on the first test drive. He made sure that I was comfortable and aware of the process to purchasing the vehicle. All in all, this was one of the best car -buying experiences. It means a lot when you can have someone listen to everything you're asking for and give you exactly that, no hassle no confusion. I will definitely recommend. Thank you Beejay. You the goat.

Thank you Matt Metts, Anthony and Eric for all you have done to make my car buying and service appointments effortless. I encourage everyone to go AutoNation Toyota at Thornton Rd.

My personal experience walking into a AutoNation Toyota Thorton Road what a great experience people respected you when you walked in the door friendly smiling faces everywhere happy come out all the sales team working together it just felt like a family real place to be at the time and will do it all over again just for the experience

Kyle was a great help selling us our new Corolla.

Great buying experience. Long story short, I ordered a car at another dealer, they missed the ETA. I started looking for other deals, left a message with them and got a call back from Kyle Rhodes the next morning. Within two weeks I had brand new 4Runner Venture that other dealers could not get. Kyle made the process as easy as possible and was extremely attentive. Great experience overall.

Anthony did a great job and I didn't have to wait a long time

I went looking for a vehicle at Autonation Toyota Thornton Rd. This was my best car shopping experience, my sales person Tresphor " Tre " Chikumo was so helpful and patient enough as well management too. Tresphor thanks for your help all the best to you.

Vanessa Maldonado was so helpful in getting me into my new car! I’ve owned 6 cars and have had nothing but mediocre sales people in the past who were so pushy and tried to make me get things I didn’t want!! Vanessa is nothing like this! She walked me through the whole process from the get go making my buying experience as painless and simple as possible! I will definitely be back in the future to buy all of my cars from her! THANK YOU VANESSA!!!

Great buying experience. Long story short, I ordered a car at another dealer, they missed the ETA. I started looking for other deals, left a message with them and got a call back from Kyle Rhodes the next morning. Within two weeks I had brand new 4Runner Venture that other dealers could not get. Kyle made the process as easy as possible and was extremely attentive. Great experience overall.

I had a great experience with the staff … everyone was great and very helpful!!!! It didn’t take long at all … Sieo was my dales rep n he helped from the over the phone conversation to the moment that they brought me my car 🥰😍

Diane Velasquez was super amazing and accommodating! I didn’t think I was going to be able to buy a car but she made it super easy for me and gave tons of options! Whenever I need a new car she’ll be the first person I go to!

Muchas gracias por todo es una increíble experiencia, managers y vendedores hacen un gran equipo y por eso este dealer tiene el mejor servicio y lo más importante en inglés y español.

Magy was hands down on top of everything when the time when she saw us till the time we were ready the leave and couldn’t ask for a better sales rep, ask for her and you won’t be disappointed.

Tienen un buen servicio y atención al cliente y lo más importante es que tienen personal que te ayuda en español y te explican muy bien. Cuando vengan pregunten por José Garcia, es un gran vendedor.

Lamin Tambajang that's name to request as your salesman great service .I was in and out got everything done online and over the phone .no wait time at all and He will get you approve

Diane, Matt, and Vanessa worked diligently to find the car that I wanted. I had several features in mind that were important to me, and they searched to find the car closest to what was important to me. I’m appreciative of their friendly service, and I will continue to come back to the Autonation Toyota fam in the future.

We are very happy with our new Toyota and our sales Experience with Simeon.

Anthony took great care of me. Very efficient. Competitive prices. The manager greeted me personally. Very friendly and professional atmosphere.

I came into the service department this morning with my camry and asked if Ricarrdio Mitchell would help me with my seat belt not retracting. He took the time to fix my issue asking for nothing in return. After leaving I was in an accident hit from behind and had he not took the time to help me out of the kindness of his heart I could have been seriously injured. Thank God for men like this!!! You have a customer for life because of this man.

I worked with Peter to sell my car and he was SO gracious and very helpful. He gave me a great deal on my Lexus. He was also able to work with my very crazy schedule and didn't once make me feel bad for not making my appointment on time. (I hate being late btw.) I received my check the same day I dropped it off. I would totally go back to them!

This place is a scam I purchased a car from Toyota Autonation about 2 months ago and have not yet received any paperwork. I have been calling the finance manager everyday only to be lied to about my paperwork. Buyers please be aware of the scam.

The sales rep Mamadu Balde was wonderful. He made the transaction a pleasure. We love our new Toyota Corolla hatchback!

Great experience. Sales and financing dept. Professional and courteous. After searching all over we finally found a clean well maintained 2012 Chrysler 300 for our son. The presentation and inspection very Professional. Thanks

Worst experience. No longer good dealership.

We had a great buying experience at AutoNation Toyota. Trying to find exactly what I wanted, I had talked to salespeople in probably six different dealerships and only got vague references to "Oh, we can get you any car you want", but William Boyce at AutoNation Toyota actually checked out what he was and was not able to get on the first phone call. When we went to the dealership, we had a really lovely test drive and sales experience with Dauphin Butler, who is comfortably low-key and just very pleasant to deal with. She's also knowledgeable, since she's been in the car business for 21 years. As far as getting us what we wanted, Kevin Echols also checked available inventory at other dealerships. Being AutoNation, they have access to a lot of vehicles, and I'm not sure we could have gotten exactly what we wanted anywhere else. All in all, everyone we dealt with was knowledgable, professional and pleasant.

Thanks Ricky and AutoNation Toyota Thornton Road.

Amazing and easy experience with Diane V! Amazing finance guy Wesley ! Just an overall amazing experience for my first car ! Thanks so much !

Amazing! Ornella did an amazing job! Especially with customer service

This dealership make mistakes, got no professional ethics, and they don't respect the customer needs. They don't honor the written agreement.

The Service Advisors at AutoNation Toyota's Thornton Road location are the BEST! I've been a loyal customer at this location since 2003 and they have taken great care of my vehicle. My last visit was very well served by the technicians. Thank you!

Just ask for Alex! This was hands down the best car buying experience EVER! I came in inquiring about a car, and two hours later I left with it. Alex, thank you again for your diligence, expertise, and care throughout the entire process. You are going to go far! Keep smiling and most of all keep running! You are appreciated!

I took my car in for routine maintenance. My advisor was Ricky. He broke everything down for me in a simple format and had me in and out of there real quick.

Had scheduled first service for Highlander. When I arrived at the garage door I was ignored for several minutes. Two other vehicles pulled up and we're directed around me and checked in. I was still ignored. Called Manager and he agreed to find out why this happened and would call me back. Upon the call I returned to the service center and was immediately taken care of. I wish it was like that from the beginning but they made it right and I expect to receive great service in the future.

Good service

Communication and preparation. Complete lack of customer service.

Great place to buy a car!!

I'm giving Matt Metts, sales manager, five stars because of the way he resolved the concerns that I had about the used car that I bought. The issue was very minor, took about an hour to fix. Had nothing to do with the performance or maintenance of the car. Matt never argued with me. He immediately moved forward, made me feel comfortable in trusting him to take care of it. Matt exemplified excellent customer service. Thank you Matt. I'm happy to refer you to friends and family.

Honestly I had great experiences in the past but this time I am just shocked! It took almost 3 hours when I was told that it should take around 45-1 hour ive waited patiently and after bugging the advisor I was finally given the car! I was late for my kids school pick up, i dont even know what was done!!!!?? I thought I had gone in for a oil change and Well because I left in a hurry I don’t know what was done and I have not received a call about what was done or if during those almost 3 hours they saw that I did needed an oil change.. ohh and yes I had made an appointment prior to visiting!

Jose Garcia Colantoni me ha dado una experiencia increible en la compra de mi Toyota Camry, desde que llegue al Dealer me senti en el lugar correcto para hacer mi compra gracias a la atencion que me brindaron, no hay un lugar como este para hacer la compra, y cuando decidas ir por tu auto pregunta por Jose Garcia Colantoni es un vendedor muy profesional. Gracias por todo.

My appointment was for 11a, no problem with checkin. I was getting front brake pads, serpentine belt replaced and wheel alignment. The advisor called me and left a message, then he texted me, you need back brakes very very very very bad. I said how much and he quoted and i said no. My text message said the tech was finished with my car and wanted to know if i wanted to get the back brakes done, when i said no then he proceeded to say that the tech wasn't finished and when he is, he'll text me. No one texted me. I was sitting and waiting and now its 6:50p so I just went up there and retrieved my car. Also my tire pressure indicator was on when i took it there and when i picked it up. My paperwork says they checked my tires and the pressure and you couldn't turn my light off. This was the second time I gave Autonation Toyota a chance but they've lost me as a customer.

I purchased a beautiful 2021 Toyota Camry from Kyle at Autonation. He was personable, kind, knowledgeable and relatable. He knew my concerns and did his best to answer all my questions. When they didn't have the color I wanted, not only did he locate the car at the port of Savannah but he got me a loner car for more than a week. If your looking for a car and want good service with no pressure and a great deal (thank you Anthony) please go to Autonation Toyota in Lithia Springs!

Mamadu is amazing!!!! He took me from my 2016 Corolla and put me in A TWENTY TWENTY TWO COROLLA!!!! He worked so hard to make a deal that worked for me!! He communicated and listened, and I absolutely adore him!!! ❤️❤️❤️

They went above and beyond for me. I can honestly say I was very impressed with the way I was treated. The service was so good I actually came back in the next day and bought another car for my girlfriend. I want to give a huge shout out to Travis Holtzclaw and Lamin Tambajang. I got some of the best customer service I could ask for from these guys.

Great experience easy to deal with and the salesperson Skylar was great!

When I take my car to be serviced, I prefer that my favorite service advisor Ricky Taylor is on site when I take my care yo Autonation Toyota. He is an excellent and knowledgeable advisor that gives me A-1 service when it comes to my car. For all you Toyota owners, Ricky is your guy!

It was very disappointed it took my 15k oil change service for 4hrs. I've never been with other service center that took me 4hrs for change oil, Hence i did an appointment for this, seems like i am walk- in to experience of this waiting time. frustrating of what had happened.

Ricky Taylor was extremely helpfully with getting me a new tire without an appointment! The best adviser at this Toyota dealership!

Wrong diagnosis and they stole the refrigerant out of my car.

Great experience at Autonation. Inquired about a Tacoma and Kyle Rhodes reached out to me. I was picky on the truck I wanted and he searched everywhere trying to find one that matched my needs. He got me a deal and the process was smooth.

I'm really happy I went to this place. Not gonna write a page this time, seriously tho yall should go

I worked with Kyrie and he was amazing and very helpful in making my purchase a positive experience!!!

Today I went to just get an estimated appraisal for my 2017 Chevy Cruze. I had hopes in trading in my car but wasn’t sure if the numbers would work out correctly and cause me to be in negative equity. I worked with the sales professional Travis Holtzclaw who was absolutely AMAZING!!! He was very professional, listened to all of my concerns and made the price I needed happen. He worked diligently and quickly to meet every single one of my needs. I HIGHLY recommend working with him. I was able to trade in my 2017 Chevy Cruze with a brand new 2021 Toyota Camry and I wouldn’t of been able to make that happen without travis’s help. I can’t thank him enough for his exceptional service. I will do business with him and refer as many people as I can. Travis deserves to be recognized for his professionalism, and hard work!

Salesman Mills and Winston went above and beyond to make sure we love the car and what a deal

I had a scheduled appointment but when I got there they couldn’t find my appointment in the computer. However that did not stop them. They took my car in and got it out within a hour! Plus prior to my appointment they gave me a coupon for my oil change! Happy Customer!

Kyle Rhodes was exceptional!! He went above and beyond to make my car buying a success. He was so helpful and took his time to make sure I was completed satisfied with my purchase. Highly recommend him!

WILLIAM MCNIECE & Matt we’re WONDERFUL. William was the most patient guy ever! And Matt was so kind and warming. I came in just asking for information on a trade in and they literally gave me what I needed & want. I recommend everyone but mainly women, the men here are respectful and they made me feel so comfortable and safe. I absolutely wouldn’t go anywhere else. Been here 3 times in a year in half. They always take care of me❤️❤️❤️

That was one of the worst experience I've ever had . I arrived at 10:30 and was not seen until 12:30. They explained what I needed and told me that it would be a couple of hours so they gave me a courtesy ride home. They then called me back to tell me that I was missing a part from my front brakes that wasn't under warranty. I explained to them that Toyota was the last people to work on them. They question what I told them until they went back into my records . They did honor my warranty however they said that they had to order the part and that it'll be tomorrow morning before my truck would be ready. By then I have missed my 4:00 appointment and they would not give me a loaner/rental. Now I'm stuck at home . The next day I had to call Toyota because by then it was 12:20 and I haven't heard anything back from them. They finally called me back at 2:30 to tell me that everything was repaired and that my ride will be there to pick me up at 2:45. The ride didn't get to my house until 5:30. No one called to explain,the manager seemed to avoid me and I missed an entire day of work. 😠

Mamadu balde was excellent his service was amazing 10/10

Great service. I worked with Bj he was great. Definitely recommend him.

Sensitive and thorough

Mamadu Balde helped me pick out the perfect car for a low price.

Usually I have a better service expeience but my rep yesterday was poor with communication. When I walked up he said "are you waiting on me?" and after I said yes he proceeded to start doing other stuff like filing paperwork but never said anything like "ok give me moment and I'll be right with you." Instead it was as if he was ignoring me standing in front of him. He only spoke to ask my name and then ask which car was mine. I was waiting and saw that my car was finished but he didn't call me up after 20 mins of still waiting for him to inform me that the car was ready, I walked up to him and he literally walked away from his desk right after I walked up there. I stood there for 5 mins waiting for him to come back only for him to come back and have a headphone in one ear because he was on hold for a personal call....IT WAS THE WORST EXPERIENCE I'VE EVER HAD AT AUTONATION TOYOTA. He was not engaged in his work and the customer service was horrible.

Very awful experience with AutoNation Toyota!!! Last Friday, it took us over 30 minutes to schedule an appointment over the phone for Monday. On Monday morning at 9:30, we dropped off my wife's car for an oil change and car key repair. We attempted to contact the service desk twice after the 1 hr 30 min estimate to complete the service, and we couldn't reach anyone on the phone. Fast forward 7 hrs and with only 30 minutes until closing, we ended up going back to the shop in hopes that the service was complete before they closed. Upon arriving it took an additional 15 minutes to check out and the associate handling our service told us they spent over 4 hours trying to fix the car key before they started on the oil change!!! They also left one of the car windows down and left plastic and a paper mat in the car. Also, the sales team contacted me about selling the car, but their service team NEVER contacted me to pick up the car AMAZING! After this horrible experience, we left manager Brian McClain a voicemail to contact us, but he hasn't called us back as of today. We will NEVER EVER get our car serviced here again!!! F--

Very awful experience with AutoNation Toyota!!! Last Friday, it took us over 30 minutes to schedule an appointment over the phone for Monday. On Monday morning at 9:30, we dropped off my wife's car for an oil change and car key repair. We attempted to contact the service desk twice after the 1 hr 30 min estimate to complete the service, and we couldn't reach anyone on the phone. Fast forward 7 hrs and with only 30 minutes until closing, we ended up going back to the shop in hopes that the service was complete before they closed. Upon arriving it took an additional 15 minutes to check out and the associate handling our service told us they spent over 4 hours trying to fix the car key before they started on the oil change!!! They also left one of the car windows down and left plastic and a paper mat in the car. Also, the sales team contacted me about selling the car, but their service team NEVER contacted me to pick up the car AMAZING! After this horrible experience, we left manager Brian McClain a voicemail to contact us, but he hasn't called us back as of today. We will NEVER EVER get our car serviced here again!!! F--

Very helpful salesman , ask for MIKO

Good customer service and timely delivery of service

Pleasantly surprised at how easy, honest and fair of an experience this was. Our salesman was professional, friendly and knew exactly what he was doing. Very knowledgeable about cars too! We will definitely be back to trade in our GMC Acadia for a Toyota very soon!!!!

If you need a vehicle, call the best in the Biz, Travis Holtzclaw!!! I could not find the truck i wanted in Florida, called Travis in GA and within 2 weeks it was on the lot from 2 states away he made it happen. In and out in under 2 hours! I have never experienced the service i received!!! Thank you Travis, you kept your word, got me the best truck ever and most importantly, gained a friend!!!! Highly recommended

The people in the Service Department are first-rate: enthusiastic, courteous, helpful, and understanding. All the best to them!

I purchased my very first car on my own a couple of days ago and I couldn't be more happier. My salesman, Travis was extremely helpful and patient with me the entire process. He was very understanding to all of my needs and what I wanted for my trade-in. He thoroughly explained everything to me and I was able to walk away with exactly what I wanted and for the price I wanted. I felt like a superstar when he rolled out the red carpet and put the pretty bow on my car lol so my mom & I could get a couple of pictures. I truly appreciate Travis and Auto Nation Toyota Thornton Road. Thank you all so much!! If you are in need of exceptional customer service and a beautiful car please don't hesitate to ask for Travis at Auto Nation Toyota Thornton Road.

Good

Lamin and Collin are so excellent with their customer service. Lamin went above and beyond to make sure I got in a good vehicle. I walked in doubtful that they would work with me with a low down payment and needed a car in a hurry. But I'm walking out with a 2018 Toyota Corolla with great mileage. I'm so relieved and this is going to save me thousands of dollars a month from renting.

The staff was wonderful just came in to check on prices and ended with a Highlander 2021 Yeah!! Diana, Junior and Simo where excellent and where able to make this happen. Thank you for your wonderful service.

AutoNation Toyota Thornton Road and Omar were wonderful to work with. Omar was very helpful and courteous to answer all the questions my husband and I had. We are out of state and Omar went out of his way to do a video of the vehicle we were interested in. In the video Omar was gratuitous enough to walk around the vehicle and point out any imperfections such as scratches or dents so there would be no surprises. The vehicle was in great shape and we decided to purchase, being from a different state, Omar was able to walk us through the process, keep us in the loop and go out of his way to track down finance paperwork. He could of just ignored us but Omar was very professional and made us feel comfortable purchasing a vehicle from them. Omar has stayed with us even after the paperwork was completed and has continued to help support us with the transfer of the vehicle. I give Omar as well as AutoNation Toyota Thornton Rd five stars for the way they handled out of state buyers and their professionalism. Thank you for making the purchase of our new vehicle easy and comforting.

They list the trucks for sale on their website for one price , but add a additional price for add on features to the truck , not listed on the website. Hidden added price not shown on the website advertisement

This place is a joke and a bunch of lairs waste my time

We drove almost 2hrs to get here and this amazing young man Omar helped us by making our purchase of a 21 Toyota Supra very easy, he definitely made our experience better after the long drive Trough traffic. I am only doing a review because of Omar, I usually only do reviews when it’s bad but Omar was amazing so I had to give 5 star

Great service. Detailed estimates. Best of all, repairs came in UNDER budget!!!

They do good work but they are to slow. It should not take 2 hours for an oil change when you have an appointment.

Matt the sales manager took great care of us, delivered the car I wanted, this was the second car we bought at Auto Nation in the last six months and both experiences were above and beyond any other dealers mark.

Awesome buying experience and able to beat the price with any dealership. Ornella was super friendly and she had explained each and every detail.

Technicians misdiagnosed the issue, recommending to replace the entire evaporation system for $1100. Took my auto to another shop (Toyo-Tech) where they found a rodent had damaged a vapor line. They communicated the issue was located via the standard visual inspection all vehicles undergo. If I'd allowed Autonation to replace the evaporator system (which was not damaged) I would have been out $1100 and still had a check engine light. I bought my 2009 Corolla new from this dealer and have always used them for service. After this experience I will not be returning here, either for service or when I purchase a new Toyota in 2022.

I had a long chat with Brian one of the workshop managers to check on my vehicle’s service records. It is important that clients get to meet the workshop managers as well as the service supervisors and technicians that work in their cars. The reliability of your vehicle today is as good as as the customer service.

Only thing I recommend at autonation Toyota is the service write Anthony Cox he is very knowledgeable and helpful he takes care of my concerns and needs every trip thank you Anthony

It was a very nice experience buying a car at Auto-nation Toyota! A big thanks to Kevin and Travis, they were not only professional, they helped us a lot and made the whole process of buying a car very simple! Appreciate all their help..!

Entire staff was extremely friendly and helpful. Travis Holtzclaw, our sales person, was absolutely awesome! He went out of his way to get us the car we wanted at a great price. I have bought several vehicles over the years but our experience with Travis was seamless and very professional. Would give him 5 stars any day. Gary & CJ

Had some good time on show room and sales persons Travis and Kevin are so nice in sharing details about vehicles and purchased a RAV4 XLE here

Would have been five stars if not for scratches on both sides of hood from a mat that is supposed to protect.😣

Don’t waste your time here

It took a few hrs to get the paperwork completed however, Lamin was absolutely great at handling everything. I was thoroughly pleased to drive out with my 2022 Toyota Corolla!

Came in to have rear brake lights bulbs replaced. Scheduled my appointment with the best service advisor Anthony Cox and the work was completed and my car was returned within 1 hour. Anthony Cox is the best.

I appreciate the outstanding staff in the Service Department.

Parts Department was very helpful assisting me. The New Employee was exceptional

Past visit received just 4 stars. It took awhile for me to be acknowledged and checked it. I also didn't receive a call to advise my car was ready. The wrong number was on my account but they didn't not bother call me cell that was also on the account.

Skyler was so helpful during my car-buying process! He helped me find the perfect car and did everything he could to get everything perfect for me!! Thank you!!

My situation was challenged! I had a 2020 Chevy Trax with almost $4000 in negative equity with a $543 car note, and 28% APR. I got bamboozled! I was looking for something with better terms and other car dealerships were offering me $14500 for my car, almost $3000 for a down payment to get another car at the same high APR rate, and same car note, smh. Went in to AutoNation Toyota and worked with Khyree (might be spelling it wrong) and he promised he would get me a BRAND NEW car with better rates. I didn’t believe him based on my previous experiences with car dealerships. Credit score was in between 540-550’s. He was able to get me into a 2021 brand new Toyota Corolla sports edition, with only 16% APR (nearly cut in half), $600 down payment, offered almost $18000 for my old car, and for the same car note amount I’ve been paying for my Chevy Trax. I’m so happy with my purchase!! A beautiful car, with beautiful terms. Easy as pie! Should’ve believed him from jump. Thanks Khyree!! He made my experience stress free and very pleasurable. Ask for him!!

My situation was challenged! I had a 2020 Chevy Trax with almost $4000 in negative equity with a $543 car note, and 28% APR. I got bamboozled! I was looking for something with better terms and other car dealerships were offering me $14500 for my car, almost $3000 for a down payment to get another car at the same high APR rate, and same car note, smh. Went in to AutoNation Toyota and worked with Khyree (might be spelling it wrong) and he promised he would get me a BRAND NEW car with better rates. I didn’t believe him based on my previous experiences with car dealerships. Credit score was in between 540-550’s. He was able to get me into a 2021 brand new Toyota Corolla sports edition, with only 16% APR (nearly cut in half), $600 down payment, offered almost $18000 for my old car, and for the same car note amount I’ve been paying for my Chevy Trax. I’m so happy with my purchase!! A beautiful car, with beautiful terms. Easy as pie! Should’ve believed him from jump. Thanks Khyree!! He made my experience stress free and very pleasurable. Ask for him!!

Wait time was way to long with an appointment.

I've been at Toyota four times in the last month. First, I went because my battery kept dying and it was about time for regular maintenance anyway. They didn't have the battery in stock so I was planning to go to autozone to replace it later. After they told me that they said they were almost done with the rest of the maintenance so I'd get my car back shortly. Over an hour passes and they haven't given me my car. While I’m waiting I get a call from the sales area asking if I'd be interested in getting a new car. The one I had was a 2020, they wanted to get me into a 2021. I said no, unless it costs the same as the car I already have. He said he might be able to do that. I go over and fill stuff out. He comes back a few times with way higher prices and I continuously say no. After a few rounds of this he come back like "ok we can get you in a new car at the same price." I said cool. He has me sign stuff and then I ask about the car and he's like "oh it's not here, it'll be ship and we'll have it here for you in 10 days." Why are they selling me a car that isn’t even there? When I talk to the financer he raises the price of the car by a few bucks which was fine. However, I get the car MORE than 10 days later and when I get it, IT'S THE SAME CAR I ALREADY HAD. This is partially my fault for not asking what the difference between and 2020 and the 2021 is but I thought there had to be at least some difference. There is none. So now I'm paying more for the car I already had (again only by a few bucks but still, I would have kept my old car had I known.) If he would have charged me what he wanted for this car I would have been livid. I could swear they just cleaned up my old car and handed it back to me. The only reason I know it's not my old car is because it also CAME with a parking brake malfunction. The sales guy drove me over to the service area and they were closing so they wouldn't look at the car. I made my own appointment for the parking brake malfunction. I got to my appointment and immediately get stung by a bee in their waiting area out front. I'm allergic to bees so I took my car back and drove to the hospital. Remade my appointment after leaving the hospital. THIS appointment, I'm waiting for my car for 3 hours. At about 2 hours in I notice my car outside in the pick up parking area. I figure they're coming to get me soon. They do not. I sit there for an hour thinking they're gonna take it back again because they probably have more to do or maybe it's not my car. After the hours is up, I go out and look inside. It is my car. I go back to the desk and tell the guy my cars been sitting in the parking lot for an hour. He says "they haven't brought me the key" and goes back. He comes back with the key, tell me they cleared the computer so there's no alert for the parking brake malfunction and to bring it back if anything happens. So I sat there for an extra hour. For nothing. My husband has his appointment a few days later for normal maintenance, they do the SAME THING to him. He sees it parked, goes to look at it after a while because of what happened to me and sees his work ID and cup. He goes back to tell them it's parked there and the guy says "no it's not..." Again, his work ID is in plain view. Dude goes to the back and my husband watches them move the car then they call him back out to give him his keys, still insisting they didn't leave his car sitting. Today, the usb port stopped working so I have to make another appointment. I’m watching for my car this time I going up as soon as I see it. I don't leave reviews but I've dealt with this place once a week for the last month and every experience has been garbage.

Went to get my car serviced today and not one service person could help me due to all of them joking and talking amongst themselves. Then after standing there for about 15 min, one gentleman decides to offer service and then it took me another 20 min to get checked in because all the service techs decides it was time to continue their conversations. Worst customer service!!!!

Mamadou was great

Great people, knowledgeable staff and quality vehicles. I got my 2018 Honda Pilot EXL, superb!

Absolutly amazing customer service!!!

Skyler helped us purchase our 2021 venza today. Not only was he the most knowledgeable salesperson we've ever had, he was very kind and patient. We will definitely be back for our next purchase.

Skyler was awesome! He knew his cars, was very helpful, and knowledgeable about what we needed for a vehicle for our family.

The process to acquire a vehicle was seamless and straight forward. The sales person Hugo C was very helpful and proactive. Hugo was not "push" just focused on what I need based on my research done upfront. Ricardo (Finance) was also helpful in order to get the best coverage accordingly to my specific needs. Great customer experience.

Very good experience with the service visit at Thornton Rd Toyota.

Awsome environment. The sales person Diane was great. So I got a new car after the fact. That's why I gave 5 stars because of her and because I got a car. Thank you Diane you were great and you took the time to help us through out our process of getting a new car.

I have purchased two vehicles from here and get them serviced here as well. The service department is generally good overall and has made improvements over the years especially in regard to the wait times. However, this last visit I waited over 3 hours for a 20,000 mile service appointment and alignment. In addition, I asked specifically for something to be inspected and repaired in my vehicle and it was forgotten which means I will need to make yet another appointment to get it done.

How long does it take to cut a key and program it, when the person who is to do the work has no other service job to do at the time? One hour???????????????????????really

Me and my wife just bought a vehicle from here had a great experience if you're going to buy a vehicle I highly recommend you ask for Hugo he's super nice and very helpful you can't go wrong.

This was a wonderful experience from day 1. We found a vehicle in Tampa with Autonation and had planned to trade in vehicle in Atlanta then drive down to pick up vehicle in Tampa. Then it was recommended that they would be able to order vehicle and have it moved from Tampa to Atlanta to allow for one trip vs 18hr round trip to Tampa and back. Tampa location refused to release vehicle and gave my wife a terrible conversation and not polite at all. Said he would rather blow up the sale than release the vehicle to Autonation Atlanta. Well Magy and Simo went to work and fought up the chain to get the vehicle moved from Tampa to Atlanta so it saved us trips, especially with children to have to manage as well. All this to be said, Autonation Toyota in Atlanta is a PHENOMENAL dealer and after experience with another Toyota dealership few years back (terrible all day affair which ruined me on buying a car from dealership again), Magy and Simo made a prior dealer experience and one with Tampa Toyota dealership, all but disappear with how well they conducted themselves as well as working to ensure we were kept informed and up to date throughout. Thank you both again for a wonderful experience and it was a joy!

A big thank you to Kyle Rhodes! Kyle assisted me from the moment I contacted AutoNation Toyota about buying a car until I happily drove my new 4Runner off the lot. He helped me through each step with ease and professionalism. He was knowledgeable and answered all questions. It was a pleasure to work with Kyle!

I would like to thank the most pleasant young lady. Diane who assisted me in grtting a great new car deal here along with her Manager Mr.Simo I really appreciate both of them for helping me out.

Maggie was awesome. Great price, financed through the dealership. That takes time and is annoying, but is expected. All and all very good experience

Omar was a tremendous help!! Super nice and definitely listened to our wants. Definitely recommend him as a salesperson if looking for a car. Omar fue una ayuda tremenda. Nos puso mucha atención. Lo recomiendo si vienen a buscar un carro.

Service center was very professional and friendly.

Maggie was the best super great customer service and very respectful and helps out with what ever you need 100% recommended

Check-in process: 45 minutes. Seriously. First 25 minute to move 1 car length. Nice staff though

My Salesman was wonderful from Day 1 I real appreciate the way he treated my daughter and myself if anything wasn't right with the car that we got he made it right he went above and beyond and I like to thank Mr Keith Rust for an amazing experience. You should go to AutoNation Toyota on Thornton road and ask for Mr Keith Rust he's a great salesman THANK YOU

The service was great and the customer service was excellent!

If you want to wait for over 2 hours for an appointment for an oil change and be provided with poor customer service, this is your place! My family and I have gone here for years since it’s close and the service has changed. Even with an appointment you have to wait for hours for just a simple service. After driving into the service bay, you won’t be acknowledged by any team members. If you’re lucky, you might find your servicer and they might be able to help you. I usually schedule with Ricky Taylor and he tries his best to take care of me but I understand there is a lot out of his power to create a better experience for customers. I am sure I am not the only one who had to wait over 2 hours for an oil change. I cannot recommend this dealership’s service department. Save your patience and time and go somewhere else.

Definitely not a Lexus experience, more like Auto Zone, but Anthony was Cool.

Took 3hrs to rotate tires. I started asking question and no one knew. Service writer couldn't find the keys. Not happy with service.

Great job mills hook me up best deal they work with you they did a great job with me and I think they will treat you good 5 star for them. Gran trabajo me ayudaron me atendieron bien se que ellos harán un buen trabajo con ustedes recomendado 100%

The service time was longer than I expected for an oil change and tire rotation.

Provides excellent customer service, looks out for their customers, and Autonation is a great place to buy a quality car Ask for Kyle

I have been using this Toyota for many years for service and repairs. Yesterday my wait was extremely long, but they did seem very short staffed. The 2 men that helped me with repairs were very nice and courteous. The only real complaint I have is that my car on the inside is always filthy when they are finished . They should really wipe it down when they are finished.

Bro was cool very inviting nice hospitality fast service was especially provided by mills , he made sure I got what I wanted with no hassle and no extra bs , I 10/10 recommend this guy and this place , Toyota on Thorton rd was dope and clean y’all needa check it out nah fr

Called and received same day service, techs were knowledgeable and kept me updated concerning delay with service being completed at time given .

Great work by great techs

After purchasing a car from this dealership, I experienced an issue that was immediately addressed by the general manager Simo. He was attentive to my concerns and solved my problem the same day I presented it to managers at the dealership. I got exactly what I wanted promptly. His level of customer service was exceptional. I decided to continue doing business with this dealership mostly because of the level of care and attention he gave to solving an issue with my initial purchase. I was later referred to Ornella as my sales rep. She was very friendly and quite knowledgeable about the car that I was going to purchase. She was attentive to the concerns that I had regarding the overall purchase of my car. She even took the time to address some questions that I had about my car a few days after my purchase. I would recommend purchasing a car from this dealership if you’re going to use Ornella as your go-to dealer.

Great experience!!! I went in for my 10000 mile service. The only thing they didn't refill my window washer fluid. Laurie

Everyone was fantastic! They worked with us to get us the financing we needed. We have had issues with people selling cars out from under us or not being willing to work with us on money since we were buying a used car. Not here! We were treated so well from beginning to end and they really seemed to care about us and our experience. Our sales person, Simeon, was amazing! He updated me consistently but never came across as pushy. He was down to earth and kind and extremely patient. I've never worked with a better car sales person. Even our test drive was exemplary. He made sure we tried and tested everything in the car because he wanted us to get what we wanted in a vehicle. We drove over an hour to get here and we would do it again to get this quality of customer service. I would absolutely shop here again and everyone should #Ask4Simeon!

Today was awesome thanks to Skyler. Service was great they worked hard to make my day. I recommend coming here to get your next car.

I am a senior, I did the wrong thing and shop by myself and l felt l was harressed.

Wonderful and professional, was very impressed!

Great job Russell. They had me back up and running very quickly

Winston and Brian really took care of me and my mom. I am happy we were able to get the cars we both wanted.

Excellent good customer service

Called and confirmed they had certain car, and got an appointment with a certain salesman. Only to drive over an hour to find out the salesman was off and the car was not available. Starting off a sale with lies was not the best way to start I should left then.

DO NOT EVER USE THEIR SERVICE DEPT. I BOUGHT A CAR AND WITHIN THE 7 DAY RETURN POLICY NOTICED A RATTLE SOUND IN THE RIGHT TIRE. I WAS TOLD IT NEEDED A STRUT REPLACED AND CONFIRMED THAT MY WARRANTY WOULD COVER IT. (IT DID NOT) THE MANAGEMENT DID HELP ME WITH THE PRICE AND TOLD ME THAT IT WOULD BE DONE ALONG WITH AN ALIGNMENT. PICKED UP CAR, ALL MY BELONGINGS WERE REMOVED AND NO ONE COULD FIND THEM (FIRST OF ALL) AND THEN I REALIZED THAT THE ALIGNMENT WAS OFF. I ASKED THE SERVICE DEPT DID THEY DO ONE AND THEY SAID NO, BUT WOULD DO IT THEN. DRIVE HOME, THE RATTLE WAS STILL THERE AND IT DID NOT FEEL BALANCED. I TOOK IT TO A MORE RELIABLE SERVICE DEPT AND THEY SAID IT WAS NOT ALIGNED AND THEY DID FIX IT (OF COURSE FOR MORE MONEY) AND AGAIN, THE RATTLE WAS STILL IN MY RIGHT TIRE. FAST FORWARD, YESTERDAY, ON MY WAY TO WORK, METAL FELL OUT FROM UNDERNEATH MY CAR AND THE RIGHT TIRE HAD TO BE REMOVED TO TOW MY CAR TO THE SERVICE AREA OF "ANOTHER AUTONATION". I WAS TOLD THAT A BOLT HAD BEEN LOSE AND THAT IF MY STRUTS HAD BEEN REPLACED, THE LOSE BOLT SHOULD HAVE BEEN NOTED. (duh) ANYWAY, AGAIN, MY CAR IS IN THE SHOP AND OF COURSE, WAS TOLD THAT THE WARRANTY WILL NOT COVER IT (ALWAYS A LOOP HOLE). I HAVE HAD THE CAR LESS THAT 2.5 MONTHS AND PAID OUT $1500 THAT I DID NOT HAVE. HORRIBLE PLACE TO DO BUSINESS! STAY AWAY!!!!!!!!!

I had a great experience buying a new vehicle! Thanks to Skylar, I got EXACTLY what I wanted quickly and efficiently. Buying a new car can be very very stressful, but Toyota and Skylar made it a breeze and set my expectations from the get go. Not only was a set up with a new car, Skylar walked me through all the fancy buttons and helped me get acclimated with the new technology.

Oil Changes Alwayz good deal!

Alex was an awesome help and was very professional. I would gladly come again if I am ever in need of another vehicle.

Take my car here and everyone is super friendly and good customer service

I want to give a huge shout out to Diane my sales person she was awesome and recommend to anyone looking for a vehicle they gave me top dollar for my trade and made it happen for me and my family I got my brand new Toyota Tacoma with no hassle at all . please come visit this place there whole team is awesome

Let me just say I absolutely love our salesman Mamadu. He was amazing selling us our 2017 Yukon and has literally gone above and beyond for us! I would recommend him and this dealership for anyone looking for a vehicle. I know if we go looking for another vehicle in the future this is the place I will be!

Got great service from Skylar and Alexander. Both were very helpful. Alexander started and Skylar finished. They gave me all the help and information I needed on the purchase of my Rav4 which I dearly love, so much I put 500 mile on it in 2 days going up to the mountains. The service dept., when I stopped to aske a question about getting the GPS map on line stated he really didn't know that I needs to buy a SD card for it. I spent $40,000.00 up front and I have to buy an SD card????? Service dept not sure about yet but the rest of the sales team and financing are great.

Mr.Mills was very professional and made sure that he answered all my questions. He did everything in his power to make sure that everything was squared away and that I was satisfied with my purchase. Definitely love doing business here and will bring my people here also.

Skyler Cloonan did a great job. His sales manager Anthony Ortiz was also awesome! They were very thorough. This is my 10th Toyota purchased.

Great Experience with good customer care representatives

Skyler was very detail oriented and pleasant. Very efficient and calm with the test drive and teaching me all about my car. He listened to what I wanted and worked well to get me to where I was comfortable buying the car. I will enjoy my Camry!

outstanding customer service

Skyler was very efficient with selling us our car. He had no hesitation answering any of our questions. I would definitely recommend him as a sales rep here!

I was very disappointed with the service on my last service visit … My car was not properly reviewed nor inspected throughly which resulted to me paying a $300 cost on something that should have been inspected and said if was on the form and wasn’t !!

Kevin was great. Did everything by text and a few phone calls. Very convenient.

I just bought my new 2021 CHR Nightshade edition and I am supeeeer impressed with the service they provided me. The car was not on the lot but they worked to find me the exact vehicle I wanted! They got me the car quick and the paper work was so smooth. I had already been to 3 dealers before this so I was already tired of the b.s., but they took care of me so well and kept my budget that wanted. Ditch those other dealers and come to this one you won't regret it! Ask for Anthony, Travis, and let my dude Ashfar hook you up with your finances. Absolutely amazing! Tony even set me up with great photos! This is an emotional experience and they understand that and make the experience very stress-free!

I just bought my new 2021 CHR Nightshade edition and I am supeeeer impressed with the service they provided me. The car was not on the lot but they worked to find me the exact vehicle I wanted! They got me the car quick and the paper work was so smooth. I had already been to 3 dealers before this so I was already tired of the b.s., but they took care of me so well and kept my budget that wanted. Ditch those other dealers and come to this one you won't regret it! Ask for Anthony or Travis, and let my dude Ashfar hook you up with your finances. Absolutely amazing! Tony even set me up with great photos and an extensive tutorial on my new vehicle! This is an emotional experience and they understand that and make the experience very stress-free!

Great customer service .......................................

Everyone there is very helpful and if you have a problem they will take care of you.

Great service. Knowledgeable staff that always go above and beyond to satisfy customers

Fabulous ? always! Dennard makes certain of that !!!

Associates are very kind and professional??????

Professional, courteous and safe. Prompt to respond to my needs. Thank you Courtney !

So happy with the service I received! I love my new car!

Service Advisor, Mr. Anthony Cox has great Customer Service skills. Always explain in detail what you need or would like to have done to your car. He provides a list of repairs needed after reaching 65,000 miles, or whatever the mileage may be. I really enjoy great Customer Service that I received from AutoNation Toyota Thornton Road.

Best buying experience and dealership in Georgia.!!!! No need to go elsewhere.!!!!

Best experience ever. Duston was friendly and efficient, and that I can truly appreciate!!!

No spare tire, car is scheduled for issues after the 5 day return policy .

Went in over a week ago (5/24), purchased a new car and was told I would receive it Friday or Saturday and I still haven't gotten my new car nor an update. Been in a loaner car since my purchase. Definitely wouldn't recommend due to lack of communication/miscommunication. The deal was pretty dang good but I'm extremely annoyed/disappointed that I STILL DON'T HAVE THE CAR I PAID FOR. If the car isn't available on the lot I recommend looking else where

Exceptional service everytime with keen attention to make sure my car receives the correct, affordable maintenance. I appreciate his professionalism and attention to detail.

Customer care service person was friendly, courteous, and informative.

Simeon thank you so much for your help. The process was long yet easy and stress free.

Install was completed sooner than expected

Great Customer Service and very fast. Love my new car!

Buying a car is one thing, getting it serviced is whole seperate issue. No problems when I bought the car. If I could rate the service department any lower, I would. I arrived on time for an oil change appointment. The place seemed to be operating under a cloud of confusion. No management present. I waited one hour in waiting room. I went outside to check why my car had never moved. Service Advisor told the greeter that he didn't have time to fool with writing up the paperwork. They gave me my keys, and I went around back and got my car. No oil change, nothing. 1.5 hrs and a 1 hour drive wasted. No apologies, and no replies to emails. .Stay away from this place. They will sell you a car. Service, and oil changes are a major problem though, and appoinment times are a joke.

Helpful personnel! Very friendly and professional service! We especially want to thank Diane Velasquez who was exceptional with us. Don & Nancy Hicks

Excellent customer service RICKEY is great service time was about right

I am happy with the car I chose but felt a bit deceived. I had an appointment with a salesman to look at a specific car. When I got there the salesman told me he was with a customer and someone else would help me. Even though the first salesman confirmed the car was available the day before, I learned that it had been sold the month before. I was able to find a MV with the help of Max. Max was great. The issue I have is with the tactics taken by car dealerships when purchasing. I signed numerous documents that I later learned had added coverage costs that I wasn’t aware of excluding a warranty that I agreed to which resulted in 2k more than I planned to pay. I love Toyota Vehicles so I am happy with my purchase. The car was used and supposed to be detailed. It was not detailed. I am going to have to get it detailed. I assume whoever was supposed to detail the car felt vacuuming was sufficient even though there were spots on the upholstery and the doors needed wiped because of drinks being spilled,etc. Maybe because I didn’t spend 30-40k for a vehicle I didn’t deserve a detailed car. Not sure. Need to improve on some of your departments and honesty. Max was terrific though. He helped me get the things I needed and always answered his phone or called me back when I had a question. Great job Max.

only 1 hr to get done! Pleasant waiting area. Anthony is the best.

They are always looking to help you with my needs. Best finance team, great mangers and fantastic salesperson. Every time i come they are very humble and professional. Excellent place to buy and service my car.

I purchased my 6th car from AutoNation Toyota Thornton Road. My salesman, Keith Russ, made this buying experience seem effortless. He met and exceeded my expectations. I was in and out the door in two hours. There's a reason I only buy from this dealership. They listen attentively to your needs and go beyond the call of duty to offer you a great deal. Why shop any where else?

I was very impressed how friendly everyone was. The dealership is very impressive.

Excellent customer service from Ricky, Service Technician.

My experience was wonderful. The quality of work performed was good

Very smooth experience from beginning to end. My salesman Travis made the process very easy for me.

Easy, fast and exactly what we wanted.

The buying process was quick and easy

I had a good experience as always, good customer service and prompt services that don?t waste your time.

it was a good experience, they greeting you in a good calm manner, the lady who receive us was very pleasant and explained every detailed to us we really appreciate that.

The only thing that can make the service better is an updated waiting area and car wash back!

I appreciate Joseph brannwn for helping me select a truck, he met all my expectations and needs, I recommend everyone to come see him at autonation of Atlanta on Thornton road.

Ricky took me and had me and my car out in a timely matter. He was great and friendly.

Went to “just look” at trucks. We were specifically looking for a Toyota Tacoma. Travis was great from start to finish and got my husband and I into the Tacoma of our dreams and worked with our budget as well. My husband doesn’t leave reviews unless he has had the worst experience or the absolute best experience and he not only left a review here, but on google as well!

Kyle was very helpful. I spoke with Kyle the entire time until I arrived. Upon arrival Kyle was out front waiting on me. Kyle kept reassuring me that he would do his best and will make sure I leave in the vehicle I wanted. Kyle was very understanding. Kyle explained the process and made sure I understood everything. The staff there was very kind and the environment was friendly. Wesley was very helpful as well. Wesley made sure I knew about every piece of paper that I was signing. Wesley really had a sense of humor. If you are looking for a vehicle be sure to ask for Kyle and mention I sent you. Thanks and I’m loving my new truck!

Truly great service. Went to two previous Toyota dealerships in the area and no one would speak with my wife and I

What a phenomenal experience. We had the pleasure of working with Travis, and when I say he literally did everything he could possibly do to get us into our new Toyota Tacoma, I mean that. They even stayed over an hour past closing to make sure everything was taken care of and that we were not only in my favorite Tacoma on the lot, but that we were in that vehicle in a price range that suited us. It’s so nice too!!! If you’re looking for a Toyota, I’d really recommend checking them out. And even more so recommend asking for Travis Holtzclaw. His number is 404-434-9520.

they are always friendly and accommodate my needs

Pleasant and efficient staff. Service completed in a timely manner and the cost was quite reasonable considering that I had the added bonus of the confidence of having the work done at the dealership.

I live on the Eastside and I ride all the way to Austell. That should tell you something! My associate Dusty was just awesome on Monday. I couldn't have asked for a more professional and kind associate to assist me. I wish there were more people like him in this world!

Noami Morrison was an Amazing salesperson.

Referred by a friend, great people to work with,and my daughter loves her 2019 Camary SE.

Everything was fine except the technician who did the oil change he spill oil everywhere on the engine bay even on doors handles and front grill.

Your teammate Ricky Taylor was, knowledgeable, helpful, and patient. Ricky explained every step that would be made in the service on my van. Thank you for your professionalism.

They were so helpful during the entire process! Big shout out to Alex D and Brian ! I love my 2021 Rav 4 XLE!

To Whom It May Concern, This is to share our appreciation for the customer service provided to us by Alex Demmings at the Autonation Toyota dealership in Lithia Springs. Specifically, Alex has been promptly responsive to all inquiries including texts, emails and phone calls. He also has been appropriately willing to reach out to management whenever clarification has been needed. Our search for a truck has taken approximately six weeks and the working relationship with Alex is far above that of other dealerships which had vehicles we were interested in. Because he has been so professional, polite and respectful in all dealings and a pleasure to work with in comparison to others, we were committed to try to buy a vehicle from this young man if possible. We are also appreciative of the advice and information shared by Matt Mett. Matt was very able to tag team with Alex and answer our questions in enough specific detail to make us comfortable with our choice of truck. We are grateful for the time he took to help us better understand our options. Thank you for a very satisfying vehicle buying experience.

To Whom It May Concern, This is to share our appreciation for the customer service provided to us by Alex Demmings at the Autonation Toyota dealership in Lithia Springs. Specifically, Alex has been promptly responsive to all inquiries including texts, emails and phone calls. He also has been appropriately willing to reach out to management whenever clarification has been needed. Our search for a truck has taken approximately six weeks and the working relationship with Alex is far above that of other dealerships which had vehicles we were interested in. Because he has been so professional, polite and respectful in all dealings and a pleasure to work with in comparison to others, we were committed to try to buy a vehicle from this young man if possible. We are also appreciative of the advice and information shared by Matt Mett. Matt was very able to tag team with Alex and answer our questions in enough specific detail to make us comfortable with our choice of truck. We are grateful for the time he took to help us better understand our options. Thank you for a very satisfying vehicle buying experience.

Autonation lithia springs Toyota, Mr. Davis has zero integrity. GM isn't to far behind...

No one acknowledged me when I pulled through and got out of the car. I was the only customer waiting.

Service Dept . and Corey worked hard to resolve my problem with my Radio on my 2020 Prius. Thanks

Great experience!! I was very impressed by the level of professionalism and knowledge within this dealership.

Travis Holtzclaw and Matt Mets were very helpful in getting us the best deal on our new car they went above and beyond very helpful

Service was performed in a timely manner and service writer Dusty was very professional.

AutoNation Toyota on Thornton Road in Lithia Springs, Georgia, gave my wife and me excellent service during the time they were in business. Sadly for us and we presume for other customers, the dealership which took over from them after AutoNation sold the property to them (Lithia Springs Nissan I think) seems disinterested in being helpful to us. Phone calls haven't been returned, calls being transferred to the service department were dropped, and inquiries regarding terms of our contract with AutoNation weren't exactly welcomed. I would recommend that dealership only to Nissan owners who have purchased their vehicles from the new dealership, not the previous (AutoNation) one. Dr. John Huggins

Scheduled recall repair two weeks in advance. Having cleared my morning schedule, I made the 40-minute drive to the location for my 7:30am appointment. After 10 minutes in the waiting room I was told that they did not have the part available, but it would be there the next day. In other words, after having this scheduled for two weeks, they were not at all ready for me. And I was unable to clear another half day on such short notice. Was told later on the phone that I would be contacted to reschedule. I have heard nothing. It has been a week now . . .

Scheduled recall repair two weeks in advance. Having cleared my morning schedule, I made the 40-minute drive to the location for my 7:30am appointment. After 10 minutes in the waiting room I was told that they did not have the part available, but it would be there the next day. In other words, after having this scheduled for two weeks, they were not at all ready for me. And I was unable to clear another half day on such short notice. Was told later on the phone that I would be contacted to reschedule. I have heard nothing. It has been a week now . . .

It was a great experience everything was as promised

I do not like the waiting room. Your seating is too close when it is busy. I don?t like the TVs. You need more outdoor seating that is not all in the bright sun. I either have to go to the Cracker Barrel and wait in their rocking chairs outside or go to the showroom, where it is more comfortable than the waiting room.

Inquired about a car that was featured on this site. During my conversations with a sales agent from the dealership, the base price increased at least twice after multiple credit inquiries were run. I understand that credit can effect interest rates, and that other taxes and fees get added on to the total...but not only was the base price increased, they also added on an additional $600 for tint that was non negotiable. This should have been listed in the posted price. Then they added the taxes and fees. This happened twice until the price before taxes and fees were added, bumping the base price by almost $2000. Would NEVER do business with this dealership after that.

My 10k service experience was just horrible and I mean absolutely yuck

Everything was going great, and I am so happy I chose Auto Nation Toyota dealer. They treated me very well.

Yes they changed my oil but did not fill up my windshield washer fluid or let me know that my air filters needed changing. Had they asked or told me I would of had them change them. Hate making the trip all the way there again.

I have been using Courtney. For my service he has been prompt Very nice also met Cory the service manager which was awesome thanks you for taking care of my truck

Put a car on reserve to look at the next day at 5pm. Drove an hour to get here for them to say we don’t have that car anymore. Really, no phone call or email to tell us. So now an hour drive home. And not one person even apologized.

charged the payoff twice.

I thought it would be important for me to share my experience at Toyota. Unfortunately it was not a positive one. I took my vehicle in for an 11 AM appointment Thursday and left it to have the fuel pump replaced due to a Recall. At 6 PM when I had not heard back from anyone I called and press the option for a service status, unfortunately no one answered so I left a voicemail. Between 6 PM and 7 PM I left three voicemails as did the representative that answered my call when I clicked on a different option. Needless to say I received no call back and my vehicle was left overnight at the Service Center. Then I’ll fast forward to this morning when upon not hearing back from anyone I called in and was told no one could find my keys and there was no ticket service for my vehicle . So I took the trip to figure out what was going on. I was met by the manager who I was asked to request Ricky who most definitely wasn’t in the mood to have to deal with me considering he had 2 other people waiting to speak to the manager. He Then proceeded to bring my paperwork into the managers office and was told that a manager would come out to speak with me. 10 minutes later I still don’t have my car, my keys or any resolution. One of the managers finally came out only to tell me that my service manager had texted me last night to let me know that my car was ready which is false. He was not able to pull up the text message and I know I didn’t receive one. Then proceeds to tell me that their service center is extremely busy and these kind of things happen. So in summary something needs to be done to correct the process. No way is it acceptable that I drop off my car and 24 hours later 1. no one has any idea where my vehicle is? 2. No one called or texted me yesterday to provide me an update on my car. 3. Even after I left three voicemails last night no one had a common courtesy to call me this morning to provide an update. 4. Then I go to the service center only to be told that a text message has been sent that I didn’t pay attention to which was false.

I made an appointment for an oil change and an engine/emissions issue. I also discussed with my service representative, Anthony, some other repairs that were well overdue. He assisted me with prioritizing them. He made sure I had transportation home and told me he would call me with an estimate. When he called with the estimate, I told him to proceed with the work. My encounter with Anthony was a positive and pleasant one. He was professional, knowledgeable about the work I needed done and explained what it consisted of, talked in layman?s terms, and told me my car would be ready that afternoon and it was. The service department was clean, personnel wore masks, and sanitizer was available.

We just purchased a car for our daughter and thanks to Simeon C., the experience with AutoNation Toyota was thorough and efficient. He was the best sales agent we’ve ever worked with. He went above an beyond to make sure the car was perfect for us before we left the dealership. THANK YOU, Simeon!

All was good except time it took to change oil and rotate tires... 2 1/2 hrs

comfort and personal personality

I am always happy when I go to the dealer to service my car, in addition to their excellent service and knowledgeable staff, they also mail you coupons with reduced prices for the same excellent car service

I have waited more than a month to receive a title to a used vehicle I purchased. The price I paid was out the door - tax, tag, title. Today I receive the title and I still have to go to the DMV. I still have to pay sales tax. I still have to do everything. What is the doc fee for???? What is the electronic filing fee for? I am furious. I now have to come out of pocket for 500.00 on sales tax that should have been already taken care of. I shouldn’t have to be going to the DMV myself. This is ridiculous.

Everyone was very friendly and super helpful. It was a great experience.

I had a wonderful experience with Keith Russ. He was very friendly, helpful and a great guy! Not only did I feel comfortable, I felt like I was working with a friend!

My process with purchasing my car at AutoNation was very easy. My sales person (Travis Holtzclaw) was very professional and attentive to what I wanted and the monthly payments I was able to afford. I will definitely refer AutoNation Toyota to my friends.

Great service no disappointment

I have had my 2011 Toyota Venza serviced at AutoNation Thornton Road since 2011. I find their Service Advisors to be straight shooters. My most recent visit was no different. Service Advisor 5755 was respectful and followed CDC Covid-19 guidelines. He was knowledgeable and provided a thorough overview of the invoice. Mr. Addison provided customer service with excellence.

Best place to purchase a car. The staff is very friendly. Best customer service ever. Bryan and Terrance are great salesman’s. They got me the exact car I wanted. The manager Colin was very nice. I had a great experience.

Best place to purchase a car. The staff is very friendly. Best customer service ever. Bryan and Terrance are great salesman?s. They got me the exact car I wanted. The manager Colin was very nice. I had a great experience.

Excellent and timely service.

I love this location and the service was great as always. Debbie was awesome!!

Took care of a problem and rapidly made the issue right

Service was great and on time. The service guy that helped me and I hate I can?t remember his name was really genuine and helpful. Very professional and understanding. These days that type of service is hard to find. Thanks

My salesman Alexander was great. He worked with management to make sure I got the best deal. Will definitely refer my friends.

The customer service person, Dennard was polite, efficient and already knew that my vehicle had the Autonation PPP.

Purchased a used car for my wife, car was missing clips and from bumper insert they ordered it put it in however the original salesmen gave a lame excuse about the fender clips also ignored a tear in the fender from a faulty repair. A repair that I questioned at time of purchase before this tear developed after about 10 days of purchase. I'm now escalating to management as this salesman has shown me he lacks integrity. After sales customer service is when you really can gauge service and they dropped the ball bigtime. Hopefully they'll fix this issue.

I took my 2020 Corolla in for the 10,000 mile service. The staff was friendly and accommodating. My service consultant, Jorge was great. My car was serviced and I was out in a timely manner. This is the second car I have purchased from AutoNation Toyota in Lithia Springs. I would highly recommend them to my friends.

The reps are kind, knowledgeable, and there they take care of my issues in a timely manner.

The purchase of 2021 Rav4 XLE was a breeze. Best Price out of all dealerships! Delivery of the vehicle was a separate great event.

Had a great experience again. This time with Tony Thornton.

I usually have outstanding service at AutoNation Toyota?s Service Department, but my service March 3 was the complete opposite. My Service Advisor was unprofessional and rude. Although he attempted later to correct his attitude, the impression was already set.

Matt is the man when it comes to buying a car , very pleasant and nice at all times , He’s there to make sure you get in the car you want ! But when it comes to the service department , it sucks !!!! Very rude and disrespectful Courtney & Anthony !

Went In to trade, Instead Tony and Winston helped me walk out with a Brand New 2021 Toyota Corolla. I give God all the Glory. Thank You guys for doing your part in helping me ride.😊😊😊

I purchased with Autonation Toyota Thornton Rd before and was considering an upgrade. The past experience was very good so I expected a good, no pressure experience. Diane came through wonderfully! She is an awesome professional salesperson. She was patient, listened closely to my top likes, and introduced me to the perfect upgrade. The whole team was great again. I'll continue to refer and purchase here.

Such a great pleasure to work with Mat Harfouche and Tony Thornton!! Very smooth and professional way to offer me The Best service and help me with my Leasing options I would recommend everyone to have Mat Harfouche and Tony Thornton as their decision advisor buying their car at AutoNation Toyota Thornton Toad!!!

Best place to buy or service your car

I've been their twice for my door to be repaired. The door is still broke and this car is only 5 months old. Very unhappy.

This was my first service for my vehicle at AutoNation Toyota Thornton Rd and it was a wonderful experience. The service team was patience and knowledgeable with all of my questions. The service they provided was timely and efficient. I have the greatest confidence that my future service needs will be meet with the same experience.

Fast and Impressionable and will return.

Love this place and Ricky is the best!!

The customer service with Diane Was amazing, she helped me with everything I needed and made me feel comfortable. That?s about the only good thing I can say about that place. Everything else sucked.

This location had great customer service! I will definitely come back here!

Always great service. Love that location.

The guys in the service department are nice and credible. They make me aware of all of the things going on with my car and any recall

Great team from start to finish! I took the time to research the right dealership and I was very impressed from the time I called until the deal was closed.

Can make appointment on line and over the phone.Get you end out in a reasonable time.

Autonation Toyota Thornton road has the BEST selection of inventory and the best finance team go you won’t be disappointed go and get you a pre-owed or new vehicle with the best price around!

They do a great job and keep you informed. End of story.

Great people, that are willing to help you. We a had a great experience with them buying my truck, they will help you with getting a good deal.

Orilla, our sales person, was very good and quite reasonable. Would recommend her to friends.

10/10 stars ⭐️ on the customer service and getting me approved for a nice 2020 Corolla from the finance department to Simeon who helped me along the way from filling out the application to the delivery and I did everything from the comfort of my own home! If you want a reliable car and great service please stop by Thornton Rd and #Ask4Simeon

There are not many pre-owned convertibles with a manual transmission, and AutoNation Toyota made it seamless to purchase and ship the vehicle to NC. They had a crew of three helping me through the transaction.

Have used Toyota on Thornton Road several times to buy cars and for service. Just had service done on my 2017 Rav. They are efficient, affordable and my advisor Dusty is fantastic. I appreciate how easy they make it to take care of my car.

Awesome place to buy a car , wonderful customer service, good deals everything went perfect

My transaction at Toyota Thornton Rd was exceptional. Mr Amir Hood, the Sales Rep, was very professional, customer service oriented, friendly, great product knowledge and knew how to impart it. I?d recommend him and this location ANYTIME! Thanks

Ricky Taylor from the service department at AutoNation was wonderful ! I would highly recommend Auto Nation Toyota Thornton Road they are awesome !😊

I had a pleasant experience with my service representative Ricky. Ricky has been my representative for most if not all the service s my car received. II always request Ricky. I appreciate Ricky and Auto nation Toyota. Thanks!

Had bad experience this time. Dropped off my car at 7:20 am for an oil change. I was supposed to receive a phone call when car was done and ready for pick up. 1:45 pm left a message for the service dept requesting status on my car. 3:30 pm I called again and no one answered. Called again and select option like if I was going to make an appt and the lady that answered tried to connect me with the service dept but had no luck. At 4:07 got phone call from adviser who told me he THOUGHT he called and left message earlier. Beside all that, the sticker placed in my car for the next oil change was incorrect, it is listing over 300,000 miles more for my next oil change. Very Frustrated.

Had bad experience this time. Dropped off my car at 7:20 am for an oil change. I was supposed to receive a phone call when car was done and ready for pick up. 1:45 pm left a message for the service dept requesting status on my car. 3:30 pm I called again and no one answered. Called again and select option like if I was going to make an appt and the lady that answered tried to connect me with the service dept but had no luck. At 4:07 got phone call from adviser who told me he THOUGHT he called and left message earlier. Beside all that, the sticker placed in my car for the next oil change was incorrect, it is listing over 300,000 miles more for my next oil change. Very Frustrated.

Loved my experience at Autonation yesterday! Yes I was dreading the car dealership experience but was taken aback by how quickly and professionally everyone handled my deal. Thank you so much to Winston, Tony Thornton and Ornella Macfarland for making it a great day. I’ll be back!

I have always had a great experience with AutoNation Toyota. They are very knowledgeable and thorough when it comes to my car. They make it to where you will buy your next vehicle from them just for the great service.

Great people, great staff all around good place to work.

It was quick efficient and easy.

Great place to work and purchase a car from.

Buying my vehicle at Autonation Toyota Thornton Road was the best vehicle buying experience I have ever had! The team of Anthony Thornton, James Hall and Wesley Kim was great. They provided excellent, courteous and professional service to me. It was all "no hassle and stress free" and I got a very good deal on a low mileage vehicle in excellent condition. I am a very pleased and happy customer! -Brenda Mason

All of the employees are very nice and knowledgeable. However when I have a scheduled appointment time, it should not take almost 3 hours to have my oil changed.

WAIT BEFORE YOU FINANCE A VEHICLE HERE: WARNING!! I purchased a 2018 Toyota Corolla from here right off the lot. They offered me GAP insurance that they would work into the loan. They even told me that the monthly payments were going to be a little more because they worked in GAP insurance. So I buy the car.. and they assured me there was GAP. Something just didn’t feel right....so I called to to make sure there was GAP...Soloman, the finance manager, assured me there was GAP. I asked for the name of the company and he never gave me the name he just assured there was GAP. 2 years later...I still felt uneasy and called again and asked for copies of my finance agreement because they never provided them to me...just to find out THERE WAS NO GAP THIS ENTIRE TIME. They lied to me over and over and said there was GAP when there really wasn’t. This is MAJOR because for example, if I owe 20,000 on the car...and I get into an accident that totals my car....my insurance company will only pay the depreciated value of the car...which may only be 12,000...so this means that I would be on the hook for the remaining 8,000 for a car I no longer can drive. GAP would have taken care of the 8,000. That’s why I purchased it, as so I thought.... I spoke to Junior Vallejo about it, the finance manager right now and he told me that there’s nothing they can do about it. He told me that it doesn’t matter that Soloman lied to me and assured that I had GAP insurance, because he doesn’t work there anymore there is nothing they can do for me. I WILL BE FILING A CORPORATE COMPLAINT.

Reliable service after the purchase of our 4 runner.

Matt Mett's hasn't called me back

Staff very knowledgeable and helpful. Work was completed when promised.

Awesome express service from the techs. I appreciate the prompt greeting!

professional friendly and not long of a wait thanks Justin

Winston Elliott, and Toney Thornton. Are the best, they where so helpful they made me feel like family. The service was quick, I was very satisfied. I recommend these two if you looking for a vehicle come to Toyota Thornton Road

Great customer service!!!

Services provided were fast and the representative was knowledgeable of what I needed for my car.

Deb is an awesome service writer. She took great care of of me.

Great Deals all year long with great customer service and best vehicles in town

My experience before and during the current time that we are living in was beyond good. I appreciate the staff for all that they do because some other places may not be so humble to you during these days and time. The issue that you have will be successful and done!

Went in for an oil change, service was friendly and fast .

service manager Debbie was extremely nice! Everything went perfect as usual every time I get my Tundra serviced there.

I was treated fairly I had a good experience. When a problem occurred they made it right

My car was towed in for repairs and took 2 1/2 weeks to fix. There communication was awful. Had hard time reaching anyone. Calls weren’t returned in a timely manner if at all.

Anthony Cox and Solomon provided excellent customer service!

My experience with Autonation was simply the best! I had a great Salesperson who was so very knowledgeable about the car and made sure that we were too! Thank you Dwight!Mr. Kim our finance person was so professional and a joy to work with! I would recommend this dealership and these individuals to anyone looking to purchase a vehicle!

Good service ,no complaints. you can't make everyone happy .

He was very helpful & pleasant

Tony Thornton was very patient in explaining everything. We had to wait for the car mats. Tony was very good in keeping up communication. All in all, we had a very good experience.

Very dishonest people. I was lied to misled, and avoided for months. Go to any other dealership for this one. Terrible customer service, and the saddest part is that the general manger is very rude and unhelpful too. He only cares about numbers no matter how dishonestly the come about. BEWARE!!

On time!

Anthony Cox was my service advisor and he was very professional, courteous and informative.

Had to go for a normal service for tire rotation. Asked to get the air checked and my bumper since it looks like there is a gap between my headlights and number. The pumper was last serviced with Toyota collision department. Trekked getting in touch with them several times while my repairs were still under warranty and no one ever got back to me. Turns out it wasn?t repaired properly in the first place and the tire air pressure wasn?t checked. Also, they never turned off the maint. Required sign. Used to love going there years ago but last couple years their service has gone way down.

My experience was amazing! I am the proud recipient of a 2021 Toyota Camry SE! I want to thank Brian and Carl for their help and awesome customer service! Autonation Toyota at Thornton Rd is one awesome DEALERSHIP! THANK YOU GUYS AGAIN I AM FOREVER GRATEFUL!

Service was due to a factory recall. Service department appears professional and knowledgeable. They also seemed to abide by COVID safety procedures!

Head light went out, purchased the bulb and the Service Dept changed it. The Service Dept is always professional and pleasant

Great experience with the salesperson he’s now is my friend Mrs Balde Mrs Balde he’s bilingual and very nice person

My experience was extremely professional. I want to THANK the sales team for Wonderful Service. Mr. James Hall & Dwight Joiner were GREAT!! I’m LOVING my NEW CAR!!!!😬 I DEFINITELY WILL be sending ANY who needs a car to AUTONATION TOYOTA THORNTON ROAD!!!🙌👏🤝🙏

It was a great experience, I love my Toyota RAV4!!

Toyota has proven over and over that they're worthy of my business. If you want fast, reliable service, honest advisor, followup for quality control, Toyota is your key to these standards. Thank you Anthony!

Terrible buying experience. Bought a 2008 Jeep Wrangler 4x4 with 47K miles which appeared to be a great deal. After taking it to my mechanic of 11 years(same company I've used for all my vehicle purchases), this Jeep needed maintenance ranging from differential fluid changes, leaks/gaskets, plus cv and ball joint replacements. The estimate was $3,500 in repairs. This location decided not to complete the repairs, so I cancelled the transaction within the 5 day window. If you decide to purchase from this dealer, then I HIGHLY recommend having a thorough vehicle inspection. I always spend $100-$150 upfront for an inspection for this very reason.

Most of the process was handled over the phone very effectively. The salesman was pleasant and knowledgeable. He followed up with us promptly on information needed. The salesman gave us a good deal on a good car.

Don't buy from Autonation Toyota!! I purchased a used Rav4 from them 2 weeks ago. They prepare to vehicle to sell and for to be safe and reliable for their customers. Within 2 days of leaving the dealership we had a tire going flat. I checked it out to see if it had a nail or screw in it. No it had a plug in the tire. There is NO way this car sat on the lot and the tire wasn't continuously inflated by the dealership. Very unethical and deceptive!! I would not recommend this dealership!!!!

Had an appointment to just get a complimentary checkup/tipoff at11:30am and got there on time, yet my car did not even get pulled to be looked at until 1pm after I went to the gentleman to ask what was taking so long. I waited yet another hour and a half until I went back out and found that my car had been done for a little while yet I had not been notified because he was with another customer and "couldn't stop to let me get my car and go". Horrible service!! I should NOT have had to wait so long for something so simple ESPECIALLY since I had an appointment.

The Salesman William M. was very professional, helpful, and pleasent. The Finance agent, Carl, was also very nice to work with. Chris, the tag and title expert was also very helpful. I enjoyed my experience at this Autonation location. Thanks again. Bob Staats.

Very nice and always professional

Pretty good didn't have to wait long on service. Waiting room was clean.

I recently had to switch to a different AutoNation dealership because the last one was sold and no longer honoring my pre-purchased oil & filter changes. I was distraught but came to AutoNation Toyota and they graciously honored them for me. Excellent Customer Care/Service from start to finish! Was treated with dignity, respect and never a moment where I felt unwelcomed or them trying to upsale me on any other services or maintenance not needed or due! I was very pleased all the way and will definitely be looking at AutoNation when it comes time for my next service, and new vehicle!

I always receive exceptional service when I go for maintenance and repairs. I usually request Joshua Bender. Always receive great service.

Good service and friendly service reps made my experience good. Would recommend this dealership to others.

If we’re ever in the market for another new vehicle we will definitely deal with Travis. We will also recommend him to our family and friends. He is knowledgeable, patient, personable and a pleasure to deal with.

I always receive exceptional service when I go for maintenance and repairs. I usually request Joshua Bender. Always receive great service.

The guy that sold me my car was very patient. The finance guy was nice and explained things so I could understand. They delivered my car because I was having a transportation problem. That was a nice touch. It would have been nice if they had cleaned the inside though. They did have to bring it from another dealership. My complaint would be that it took most of the day

I bought my 2017 Tundra here. It was my first online purchase. I got a fair deal on the truck. The truck looked way better in person! Photos did not do it justice. Extremely pleased. Between Jade and Bryan, you couldn’t ask for more honest and reliable group of folks! Shipping to Texas was also very reasonable. I would not hesitate one second from making another purchase with Toyota Thornton Road.

Curtis Gammage was so nice, patient and understanding. Curtis provided total customer satisfaction.

Mamadu was incredibly helpful. He answered all of my questions and more. I was impressed with his knowledge of the cars. He made my experience efficient as well! Overall, I recommend going in to see Mamadu for your next purchase!

My over all experience at Toyota was great. The salesman was very informative and helpful with completing the sale.

My wife and I bought cars here this weekend. We worked with Matt Metts and he was amazingly helpful and made the two purchases quick and easy.

We bought a used car from a different dealer, which turned out to have a lot of issues. The service department was exceptional in helping us through fixing the many issues.

T. Carter @ Toyota West!!

william got the deal I was seeking. nice vehicle choices!

We purchased a used 2018 Toyota Camry from Autonation Toyota and I want to say that my wife and I are very happy with this car. Everybody was very professional and all our questions were answered quickly.

I had a good experience at Toyota of lithia springs. I never have a issue when I go there.

When someone makes an appointment and reserves parts ( key and fob ) they should make sure to hold those parts. I reserved both items in advance of a service in 3-4 days and when I arrived for the service the fob was gone. I had to make another appointment to get the fob along with programming. I live 35-40 minutes away so it’s a real pain to come back. By the way I have two Tundras that I’ve serviced there for years.

I go to AutoNation Toyota on Thornton Rd every time to get my car serviced. The staff is always attentive to your needs and the service rep is courteous and keep you informed on the time when your vehicle will be ready.

Had an awful experience with another dealer and will never buy anything other than Toyota again. The only drawback if paying out right is you can only use one check. I Tried writing a check from two different bank accounts for my purchase but their system does not allow this other than that went pretty smoothly.

Great response to customers concerns. No one is perfect but it makes a difference when they can admit to errors and try to make the wrongs right!! They have a customer in me!!

What Can I Mr Keith Russ worked hard and long to put me on my new ride against all odds. If he says he can do it welp he can do it. He ?s a man of his word. I gave up but he didn?t. He and the rest of the Toyota Auto Nation team located on Thornton Rd is the best But Mr Keith Russ is The Man to see.

great service each time was there

AutoNation @ Thornton Rd definitely takes care of their customers. I knew what I wanted when I came in and recieved EXACTLY THAT! William McNiece worked with me to make sure I got a car with all the accesories that I wanted and got me a great price. I spent less time at the dealership than I do at the grocery store. I noticed a few scratches on the vehicle when I got it home & William texted me back immediately and is in the process of getting it fixed for me and I couldn't be happier. If you're looking for a great reliable vehicle this is the place to go ! & ask for William :)

I went for an oil change and not only did they waste 3 hours of my time, I still didn't get an oil change because someone forgot to take my car back over to the service department when they tried to convince me to trade it in for a low-ball offer. 2012-2014 Camrys have a faulty torque converter, a problem that I brought the car in previously to have repaired. It is now occurring again and is getting worse. Come to find out, the method they previously used to address the issue was not correct and my torque converter needs replacing also. When I took it there initially, it was under warranty (I actually thought it was a recall) but they just updated the car's ECM software as that was the protocol at that time. Since then, Toyota acknowledged the issues with the torque converter and has since began replacing them. No notification was sent to owners though. The repair of my vehicle, however, they said, is not covered even though I originally took it there for the very problem that they admittedly did not fix properly the first time. So, after 3 hours of trying to convince me that I needed to get another car because it costs more for me to pay to repair it, my car still has a bad torque converter which could potentially cause just enough of hesitation when shifting from 1st to 2nd gear that I could be rear-ended and I don't have the oil change that I requested. Absolutely unacceptable!

Working with Anthony Thornton, Anthony Ortiz , and Ornella has been a true pleasure. There was a never a time I felt pressured to accept a deal and they made sure I was comfortable with all terms and conditions of the bank. Anthony T. was very patient, he made sure to give me the "real" of car buying. Ash is the closer! He is always so pleasant and eager to give advice. I would recommend Autonation, as this is my 2nd purchase with them.

I absolutely love my 2018 Toyota Camry. I love how quickly I can go in for my services and get back out on the road again.

Travis made it quick. He helped me find exactly what I wanted and he’s the man the see on arrival. 4044349520

I was helped by someone who made my experience fun and easy. 10/10 would use him again. Travis holtzclaw 4044349520

Travis holtzclaw helped me get into a very nice 2017 Mazda 6 for a very good price, an low down payment. Was very patient an did everything that any salesman could possibly do for a customer. Call Travis if you need a great deal 404-434-9520

Annual service including tire rotation was done and I received my Toyota back 45 minutes earlier than promised.

Must see TRAVIS. I have been trying to get into a new car for a year now and no one else has been able to get it done for me but he DID!! He was very patient and understanding of my needs . And was able to get me a great deal on my new 2021 Corolla !! Thank you so much Travis ! Y’all text him for your new car ! He was incredible ! (404) 434-9520

Always exceptional service knowledgeable staff keep me informed

I brought a new Honda Civic a few years ago. My payments were really high and I decided to see what I could do about it now that I was a couple years in. After spending over 6 hours at Honda the day before with them being no help, I finally reached out to Travis. He went above and beyond to get me in the exact car I wanted and save me money. Highly recommend!

Great. Everyone was very nice and helpful

Very friendly. Will work with you.

Autonation service department was able to properly diagnose and correct the car starting issue experienced with the 2017 Toyota Camry, thanks service department!

Having my car serviced is always a stressful necessity for me. However, I forgot how fast and efficient AutoNation really is. As usual, they got me in and out with the professionalism, courtesy, and efficiency they have always displayed.

Very helpful and friendly. I would recommend them.

Good customer service and quick service and good job

I received great service from the whole team at AutoNation, but I want to give a huge shoutout to Mr. Travis Holtzclaw for helping me through the process of buying my first car. Mr. Travis provided great insight into the vehicles I liked and was great throughout the whole process. Thanks again for the above and beyond service!

Went in looking to purchase a used vehicle and came out with a brand new Toyota Camary. Czec was very helpful and patient with me. Thank you Czec!

In my opinion they are out to just sell you a car they Don't respond back to messages nor answer your calls. Took my car in to be service they didn't reset the computer nor returned my call when I had questions about my service. If I had it 2 do all over I sorry I don't think this would be the dealership I'll do. Not customer friendly.

In my opinion they are out to just sell you a car they Don't respond back to messages nor answer your calls. Took my car in to be service they didn't reset the computer nor returned my call when I had questions about my service. If I had it 2 do all over I sorry I don't think this would be the dealership I'll do. Not customer friendly.

Great. The service men were wonderful. I will sure recommend them to my family and friends.

I recommend Tony Thornton aka Tony the Tiger and his crew.. Winston Elliot, sales manager, Wesley Kim fiance manger did their thing and putting me in my new car!! Toyotathon going on now call him now for more details 4703629866

I made an appointment online but when I got there and the tech ask me did I have an appointment I said yes but he couldn't find it but he said I'll take care of you. It didn't take long and they called my name is sign the paper work and pick up my car.

Went in for 5,000 mile service. Professional and fast. Thank you.

Dennard was professional and friendly. Clean service area.

It was a very good experience but I do suggest that you get plexiglass barriers for your workers!

My visit on 11/4/20 at 7:30am for my 5000 miles maintenance service after service was completed my car was damaged on the front bumper, pulled the video I was right Toyota is taking care of the damage

I went to get my oil changed and I get charge $80.83 and I gave him a $10.00 coupon then I pay $70.83 is too much he charge me $7.19 for misc. charges

Very pleasant repair experience. Service advisor knew what she was doing and kept me informed as the repair progressed. Also discussed options that could lower the cost. Very easy to drop off the car and they have a large and comfortable customer waiting area. I do regret however, that you they don’t require masks or have seats spaced out.

Excelente dealer muy profesional

What is the point in purchasing an extended warranty with automation if when needed your are told we can fix you vehicle

Great sales people and quick delivery Exactly what we wanted to buy

Great customer service. Salesman was knowledgeable about his inventory.

Dustin Greenway also awesome service advisor.

It is hard to imagine a car buying process that is easier than what we just experienced. Mamado and Winston made a great sales team during the buying process. We bought a 2021 4 runner limited. Ask for either of these guys if you drop by.

Debbie was very good and helped us in every way. She made sure the mistake the repairman did was fixed

The experience was simply awesome and applaudable. I?ll be back there over and over again

Great. Our service representative was in training and did a good thorough job.

Their customer service is really great, even when I didn't have an appointment they took the time to address my issues!

Basic maintenance too expensive. Long process but that's anywhere honestly. They made sure I got the best deal for me.