Recent Reviews from AutoNation Toyota Thornton Road

I was looking for a vehicle and found exactly what I was looking for at AutoNation Thornton Road Toyota. Brian the salesman was very helpful and walked me through my options and helped get me through the process quickly. I had a great experience with this dealer and with Brian the salesman.

It's was a very great experience with Vanessa and I will.be back soon too get my car she was a very very great help on my dream car

Big shoutout to Seomo or Siomo. Best Customer Servicr

Mills Was Great This Was My Second Year Using Him His Service Is Outstanding and I Will Always Shop Here At Autonation Toyota At Thornton Rd.

So I have called the customer service number that you listed for additional help, And the customer service rep stated that the manager is not available. I would appreciate if you would not give out false information and false numbers if a manager is not there to help people. This is a joke, this is my last time going to this location I would rather drive two hours then to go there.

Omar has gone above and beyond to help me find my Honda Pilot. I am so satisfied with his exceptional customer service and sales skills. Nothing but the most positive and uplifting energy with this guy from day 1! I will be returning to shop with him from here on out for any of my future car endeavors!

Everyone there is very helpful and if you have a problem they will take care of you.

Great service. Knowledgeable staff that always go above and beyond to satisfy customers

WOW! What a wonderful experience purchasing my new vehicle. My salesperson Lamin provided outstanding customer service and made the process smooth and painless. I highly recommend him and this dealership.

The experience i received was very professional and on time, not a very long wait the customer service was surpurb thanks auto nation Toyota @Thornton rd.you guys are the best....

This was my first experience with major car dealership and it wasn't pleasant since i was buying a used car instead of a new car i really didn't matter to them says my salesperson so i will not deal with them again

Quiero expresar mi mas grande agradecimiento alas personas que me ayudaron a comprar mi auto Toyota Corolla y darle las gracias a José García por la atención que nos brindó y también a jr para poder lograr obtener nuestro automóvil les recomiendo el dealer auto nation Toyota thornton Road en lithia Springs y gracias de nuevo

Fabulous ? always! Dennard makes certain of that !!!

Had an absolutely wonderful experience!! Everyone was SO helpful, especially Ornella McFarlane—she was an absolute DREAM to work with. She was very helpful and reassuring!! She and the staff at AutoNation (Thornton) made buying my car a pleasant, hassle-free experience! HIGHLY. RECOMMEND!!

Horrible experience. I called to verify if a vehicle was available to which Hugo confirmed. I drove 45 min to find out as soon as I got there that the car was in service and I could not see it. Hugo then tried to show me another car which I had no interest in. I believe this was a shark strategy to make me go and show me another car since he found out the one I called for was not available. I did not give permission to be contacted and was sent pictures the next day via text of another car which I had no interest in. Very unprofessional. Honesty goes a long way.

We were greeted and helped by an awesome salesman named Mamadu. He was extremely knowledgeable and very helpful with absolutely no pressure. We had a great experience and definitely would buy from there again.

Buenísima excelente estamos contento con Mary pineda nos aludo mucho ynos aludo

Associates are very kind and professional??????

The service center staff was very flat and didn’t seem very warm or inviting however they did diagnose my vehicle rather quickly and accurately. All in all I needed a sensor, thermostat and a few hoses they quoted me a ridiculous price of almost $900 before taxes. I went to Auto Zone and purchased the same parts listed on my diagnosis for $86 dollars and paid a local mechanic $150 to complete the work. They should be ashamed for trying to hit people over the head with these extremely inflated prices. They should consider the pockets of their customers and be more reasonable.

My experience has always been impeccable!

Really enjoyed experience. Dennard was very helpful explaining everything to me. All of the staff were very professional !

Great!

Hola buenas tardes quiero opinar sobre la experiencia que tuve al comprar mi auto Toyota Corolla fue una experiencia increíble la personas que me ayudaron les agradezco el trato que nos dieron y los recomiendo a todos gracias José y jr por la ayuda que nos brindaron

The service department was friendly and helpful. Rick got the recall on my car done in less time than originally stated. Thanks

Professional, courteous and safe. Prompt to respond to my needs. Thank you Courtney !

Mamadu was excellent! Mamadu helped me get my car in the same day. I would recommend anyone to come to him and this dealership. The experience was absolutely amazing.

Great service!

Keith was a great listener, and got us into our Sienna fast, which is exactly what we needed. We appreciated his professionalism and kind nature - would definitely recommend him if you're in the market for a new car. Thanks Keith!

I can’t explain how awesome 👏🏽 The manager Winston, sales consultant Lamin & finance manager Ash are!!! They were super amazing and extremely professional, they took care of everything for me. I drove off the lot with a brand new 2021 Toyota Camry! I thank God for them!!!! If you’re looking for a brand new ride, these are your go to peoples. I highly recommend them personally at this location 💯

I bought my car about three weeks ago. Skyler was my sales rep and he was amazing. I had to do most of my process electronically and he made sure it ran as smooth as possible. Not ever test driving my new car made me nervous, but Skyler made sure that I was well informed about all the car functions before leaving the lot. The finance process was also very quick and painless, better than other top name dealerships in my experience. If you are looking for your new car/truck Skyler with Auto Nation Toyota is your guy!! P.S. Skyler my daughter loved our new rav4 thank you for all you do.

Ever since buying my 2017 Camry SE 13 months ago, they have been nothing but awesome. Service has left my car in great shape and the inspections keep me even further in the loop with what I may look out for in my car over time. They are very good at communicating and being straight forward with everything service related.

So happy with the service I received! I love my new car!

I had a wonderful experience. The process went fast and smooth.

Ornella was awesome from start to finish. She was very knowledgeable about the vehicle we purchased and worked with us on our ideal payment. Would recommend using her for purchases here at Toyota! 10/10!!

Big shoutout to Keith Russ Sr. for hooking me up big time. Autonation Toyota at Thornton road is a great place to buy a car - great customer service, they really do help you throughout the process.

Really happy with our experience at this facility. Our sales agent Ornella was really helpful and went the extra mile to make the deal happen. We bought a Toyota Camry last night and we are extremely pleased with the car and the experience.

Awesome experience with Vanessa. She was very deligient in helping me come up with a taylor made plan that was best suited for me. Highly recommend.

Very pleased with the costumer service I got today! Ormella was very helpful, nice and respectful!

Great service from Vanessa Maldonado very friendly and informative!!!awesome!!!

My wife and I recently purchased a new car and the salesman, a Mr. Thornton was extremely helpful. He was very attentive and he worked hard to get us into the vehicle we now drive. We want to thank him and to Toyota Thornton Rd for our new 2021 Toyota Corolla.

Service Advisor, Mr. Anthony Cox has great Customer Service skills. Always explain in detail what you need or would like to have done to your car. He provides a list of repairs needed after reaching 65,000 miles, or whatever the mileage may be. I really enjoy great Customer Service that I received from AutoNation Toyota Thornton Road.

Ornella and Winston were so helpful in helping me trade in my 21 Supra. Our financial situation changed since I bought my dream car Sept 20 and it broke my heart. They were so kind seeing as I cried the whole time. Got a 21 6 speed Corolla and I love it, but it's not a Supra. We have purchased at least 10 cars from there. Would never go anywhere else. Ash in finance is THE best. Thank you!!

Awesome!

Every thing in the process of buying the car was excellent. I was promised a lot prior to arriving and they exceeded my expectations. The offer for my trade was above what KBB had stated its value and they reduced the price even further during negotiations. The selection of vehicles was tremendous. Thanks to everyone that made the process easy!

Travis helped me to get the most for my trade/sale of my truck! Thanks 1000000

Best buying experience and dealership in Georgia.!!!! No need to go elsewhere.!!!!

I purchased my 2019 Camry SE almost a month ago and am quite happy with my selection! The car buying process was made less stressful (if that's possible!🤔) by being preapproved and working with a knowledgeable and professional sales consultant, Pablo Avila and Winston Elliot the financial services manager. And I feel confident in saying if you're looking for a car, please ask for and see Pablo Avila at AutoNation Toyota Thornton Road.

Love Love Love Looooove! My salesman was Hugo, who was very professional and super AMAZING!! Everyone at the dealership were super friendly. Hugo and the team helped me get the car of my dreams and for that I’m thankful! I would give Hugo 10 stars if I could! I’m absolutely greatful for all his hard work! If anyone is looking for a new vehicle, Hugo is the one you need to see!!! 😄😃

I can always depend on the dedicated services from Mr Cox and Mr Corey. Thank you 💗

Best experience ever. Duston was friendly and efficient, and that I can truly appreciate!!!

Update: I received my vehicle and I absolutely love it! Matt went above and beyond to rectify the situation. He was very understanding and accommodating! They need more people like him to deal with customers!!! I went in on Monday May 24th & traded my car in for a new suv. The salesman Jose worked with Winston to get me a decent deal on the vehicle of my choice. I was told my new car would arrive Friday or Saturday but on Saturday I heard from no one so I followed up and was told Tuesday (today) and guess what.... HAVEN'T HEARD FROM ANYONE!!! I'm in a loaner car which I'm thankful for transportation but I think it's bad business when you tell someone something and not only not keep your word but also not effectively communicate despite the fact you've got my trade in and my down payment. It's exactly why salesman have such a bad name for themselves. I get so tired of people being inconsiderate with others time and money so doubt I recommend this place to my family or friends and encourage you to consider other options if the car you desire isn't physically available on the lot.

great service by Dusty, he got the job !

I had a great experience here with Vanessa Maldonado! She’s a very personable, laid back salesperson. I didn’t feel any pressure at all to purchase and was able to negotiate a price that fit my budget. The car was ready for a test drive when I arrived and Vanessa was very knowledgeable about the vehicle. I was very impressed, left very pleased, and would do business here again!

My experience with Auto Nation was pleasant and wonderful. Mr. Echols was wonderful he heard my concerns, he took care of me. The environment was so calm and the worker are friendly, they realky made sure you felt like one of the team. Im so happy that I step out on faith and went to Auto Nation. Now i have a trust worthy 🚗 that I absolutely adore. I recommend. Auto Nations to anyone. Thanks for a wonderful experience. Never been more happy in my life. Thanks Mr. Kelvin .

My salesman, Travis, went about and beyond to get the Tacoma I wanted! If you want to be taken care of ask for Travis.

GREAT CUSTOMER SERVICE..

Fast quality service

I brought my aunt in to buy her a car. I can say this was one of the easiest car buying experiences I've had! Kyle Rhodes was incredibly professional and i highly recommend him for you're next car purchase!

No spare tire, car is scheduled for issues after the 5 day return policy .

My experience was great! They were professional and personable which is refreshing during this difficult time.

My sales person was Keith he was absolutely awesome very professional and very kind inattentive I would recommend him over and over again everything was ready and went smoothly I was impressed thank you Keith!!!

Kyle Rhodes...ask for him!! Great experience! He's very professional and helpful! We love our Highlander purchase!!

Really good service. Personnel were polite,courteous and extremely helpful.

BUYER BEWARE - DO NOT PURCHASE A CAR FROM THIS PLACE. THE LACK OF PROFESSIONALISM, AND FOLLOW UP IS NILL. THEY DELIVERED MY VEHICLE WITHOUT A WORKING KEY FOB RIPPED WIPERS AND STAINS IN THE CEILING INTERIOR. WHEN I POINTED IT OUT I WAS MET WITH ATTITUDE, MADE TO FILL LIKE I WAS AN ANNOYANCE, AND TOLD BY THE MANAGER TO TAKE THE CAR i JUST PURCHASED TO INFINITI DEALER TO HAVE MY ISSUES WORKED OUT. IT WAS A MONTH BEFORE I GOT A FUNCTIONAL KEY AND ITS STILL NOT 100% FUNCTIONAL. SPEND YOUR HARD EARNED MONEY SOMEWHERE ELSE. IF I COULD RATE THESE RUDE LIERS LOWER THAN ONE STAR i WOUND GIVE THEM -2.

More likely I will not return..

The service was very disappointing. The person who checked me in was rude, disrespectful and arrogant. When my car was ready, I asked him where was my car, he said, " I don't know, you have to look for it". I walked out from the service area to look for my car...didn't see it. I immediately went back into the building, spoke to another employee regarding my car. That employee looked for the car....No car! That employee ask the service employee about the car....again he was rude with him. He took the key ...searched the same area we did, No car! He eventually located the car in an area which I feel was restricted for customers to enter. As a customer, you shouldn't have to look for your car period! The employee should have had the decency to bring your car to you. That's excellent service! I will be looking for another place to take my car.

I had the pleasure of meeting Ms. Ornella and Mr. Simo. They worked with me within my budget. They were both very patient and professional. I feel so lucky that I got to meet both of them. I love my new car! Thank you so much for the amazing customer service.

First and foremost I want to thank Skyler for the outstanding service my wife and I received at Autonation Toyota Thornton Road. He was attentive and patient with what we were looking for. We were able to choose the best fit for our family. I also want to thank Junior for helping us find the right institution to finance our new truck through. I'll definitely come back to purchase our second vehicle from Skyler and Autonation in the coming months.

Great customer service very friendly and professional

Went in over a week ago (5/24), purchased a new car and was told I would receive it Friday or Saturday and I still haven't gotten my new car nor an update. Been in a loaner car since my purchase. Definitely wouldn't recommend due to lack of communication/miscommunication. The deal was pretty dang good but I'm extremely annoyed/disappointed that I STILL DON'T HAVE THE CAR I PAID FOR. If the car isn't available on the lot I recommend looking else where

This place is a joke. My appointment was at 8:45A. By 2P I still haven't received an estimate. When I approached an employee about why it's taking so long to even get an estimate, I got a curt "You need to be patient". Something is not working here and something needs to be done about it. Take your time, vehicle and business elsewhere because it is not valued here. Customer service is non-existent here.

Mamadu was an amazing help. He went above and beyond to help me find the perfect car. Thank you 😊

Simeon helped me buy a Prius prime, he was very courteous and knowledgeable and helped me make the choice. #ask4simeon

Ornella was the best sales person ever encountered. If you are looking for a car come and see her. Exceptional service.

Buena atención

Exceptional service everytime with keen attention to make sure my car receives the correct, affordable maintenance. I appreciate his professionalism and attention to detail.

Customer care service person was friendly, courteous, and informative.

Simeon thank you so much for your help. The process was long yet easy and stress free.

It was fatastic!

Izzy was a great salesman. He was friendly, energetic, and helpful. I would recommend him as a salesman.

Came to see one Sienna van available. I ended up buying 2 cars!!!!!!! What happened!!!!! I have never been so happy and treated with respect and professionalism. Skyler, Junor and the GSM SIMO. What a Fantastic Team!!!!! The Avalon new design is stunning, my husband saw it and could not stop looking at it and bought it. The same thing for me. Finance is great people, they are super nice and professional. If you need a vehicle this is where to go to.

They are very attentive, they go over things that were done, what was found that you car will be needing. I prefer to take my Camry here than a regular oil change place. Only downfall is the time it takes 1.5 hours but at least they have a nice waiting area.

they are speedy and efficient

Excelente atención.

Install was completed sooner than expected

Great Customer Service and very fast. Love my new car!

Had a great experience and got exactly what I wanted!! The whole process from start to finish was easy and everyone I encountered was very helpful. And a HUGE thank you to Kyle, who was freakin awesome!!!

Buying a car is one thing, getting it serviced is whole seperate issue. No problems when I bought the car. If I could rate the service department any lower, I would. I arrived on time for an oil change appointment. The place seemed to be operating under a cloud of confusion. No management present. I waited one hour in waiting room. I went outside to check why my car had never moved. Service Advisor told the greeter that he didn't have time to fool with writing up the paperwork. They gave me my keys, and I went around back and got my car. No oil change, nothing. 1.5 hrs and a 1 hour drive wasted. No apologies, and no replies to emails. .Stay away from this place. They will sell you a car. Service, and oil changes are a major problem though, and appoinment times are a joke.

Quick review to mention how pleased I am with Autonation Toyota Thornton Rd. and the representation by Keith Russ and sales team: First, in researching, they had a very fair, aggressive price on the used BMW X5 I bought, with warranties and guarantees already in place..I was trading in my Toyota 4Runner and again in researching, knew that they offered a very fair price from onset for the trade and then sweetened in a bit with very little haggling needed--clean deal...Lastly, there was a part that needed ordering for the BMW and they followed through after the sale to make sure that everything was delivered as promised...Very smooth transaction...Thanks Keith and Autonation Toyota....Mike

Peter Carver was great acquisitions specialist. Great customer service from start to finish. The process smooth and easy. Offered good price for vehicle. Location was clean and spacious.

I put two stars because one would be the absolute worst but I don't think that. First I will start off with a positive. The customer service operator was very friendly. The fact that I had to reschedule a missed appointment is another reason I didn't give a one star review. Now, the issues are: I was told that it would take 1 to 1 1/2 hrs to complete my service so I leave my car and get my daughter to take me back to work. Three hours later I get a call saying that my tire, needed for the service, is not available and could I wait until the next morning. Apprehensively, I said sure. The next morning came and no contact, thus, I called around 11am and was told that Dusty (my service provider) wasn't working today and my car isn't ready, so they would get someone to call me with an update. Almost 5 hrs later at around 330pm or so I called them back because I never received a call. I was told that my car was ready. I went and picked up car but discovered when I got home that they didn't complete my service. I was getting a tire and rim replaced and a tire rotation (my service light came on and was told that it was because it was time for a service which was an inspection and tire rotation). The tires were not rotated so now I must call back, go back, and get this done (that will make three trips for one service). They turned off my service light but didn't do the service. I can't get a service call back but I am constantly being called to trade my car in...frustrating to say the least. I really don't know what is going on because I have been going to them for years now but this year has been not so great! Hoping that it will get better.

I came in to visit you all, hoping to find a reliable car. I was helped by Vanessa, and her customer service was fantastic. She was very nice and very helpful. Outstanding customer service!! I'll be more than happy to refer friends and family to you all. Thanks 😊

Helpful personnel! Very friendly and professional service! We especially want to thank Diane Velasquez who was exceptional with us. Don & Nancy Hicks

Excellent customer service RICKEY is great service time was about right

I am happy with the car I chose but felt a bit deceived. I had an appointment with a salesman to look at a specific car. When I got there the salesman told me he was with a customer and someone else would help me. Even though the first salesman confirmed the car was available the day before, I learned that it had been sold the month before. I was able to find a MV with the help of Max. Max was great. The issue I have is with the tactics taken by car dealerships when purchasing. I signed numerous documents that I later learned had added coverage costs that I wasn’t aware of excluding a warranty that I agreed to which resulted in 2k more than I planned to pay. I love Toyota Vehicles so I am happy with my purchase. The car was used and supposed to be detailed. It was not detailed. I am going to have to get it detailed. I assume whoever was supposed to detail the car felt vacuuming was sufficient even though there were spots on the upholstery and the doors needed wiped because of drinks being spilled,etc. Maybe because I didn’t spend 30-40k for a vehicle I didn’t deserve a detailed car. Not sure. Need to improve on some of your departments and honesty. Max was terrific though. He helped me get the things I needed and always answered his phone or called me back when I had a question. Great job Max.

only 1 hr to get done! Pleasant waiting area. Anthony is the best.

Zero not available. Had appointment with "Kevin" (which he sent me reminders for) at Monday 10am. I arrive on time, no Kevin. Kevin paged, no Kevin. At 1015 I ask another salesman to let me test drive the Tacoma's I had the appt for and found out they didn't have any on the lot. Only the off road version with different tires and suspension and different ride and 1Ok more money. This will be my third Toyota, I will be buying a Tacoma just not from Autonation Toyota. I will never would do a shred of business with a dealer that so willingly wastes their customers time. update, after posting this got a prompt call and email from mngr asking to explain and "As a loyal Toyota customer I would like to ask for another opportunity to fix the situation" I replied via email, explain why nobody called me to tell me no car to test drive and make me an UNBELIEVABLE OUT THE DOOR offer on SR5. Heres your chance to make it right.. no reply.

A pesar que mi Toyota Corolla es el modelo más sencillo no tengo quejas sin dudas un exelente carro estoy muy feliz con mi carro y todo el que piense en comprar un carro piense en un Toyota y Gracias a sus vendedores buena atención exlentes

Very good timely service.

When I pulled up on the lot this Saturday I was not expecting to buy my next vehicle. HOWEVER, our amazing sales rep Travis Holtzclaw found the perfect 2019 Toyota Tacoma Double Cab for me. After Travis and the Autonation team worked out our deal, I had to come to terms with myself that I was not leaving the dealership without this truck. I got a great deal on my trade-in and a steal of a deal on the truck. Especially, in this current market environment. On top of all of this, I initially wanted to just test drive a Tacoma (didn't know I'd be test driving the perfect Tacoma for me). After the test we let Travis know that we had a prior engagement we needed to get to rather quickly and did not have much time... lucky for us Travis made the process so quick, so simple, and gave us a great price that we could not refuse. He then lined us up with the fastest Financing Manager Wesley Kim who got us in and out of that process and we were on our way, and on time to our event! Do yourself a favor if you are looking or even THINKING about getting a new or used vehicle and come see these guys. Thanks Autonation and special thanks to Travis Holtzclaw the best car salesman I have ever worked with! Proud to be apart of the Toyota Taco fam!

Ask for Mamadu! He is great and worked with us to get us where we were most comfortable. He is the best salesman here. Went above and beyond and truly helped us. Highly recommend!

I bought a car from them at paid on debit card. Full payment. I was told hassle free can change my mind in 5 days. We come home after payment and changed our mind. Car was still with dealership for detailing and inspection. I called about 100 times to make sure I get money back. They send me from one person to another and every person says will call back with resolution today and never did. I drove an hour n a half away to make sure all goes within 5 days.. I get there and they said no problem but they can’t give money back. Their finance manager messed up and shouldn’t have charged this much on debit.. again not my fault... but Toyota such a big company can’t write me my $15k check back and I have to go through bank to dispute. I go through my bank and everything is done on me end and theirs but it’s been abt a month waiting on merchant. I’m out of car. I lost deal on other car I had lined up because I couldn’t get my money back on time. I have been buying Toyota my entire life but highly disappointed... no money no car.. out of 15.

I purchased my 6th car from AutoNation Toyota Thornton Road. My salesman, Keith Russ, made this buying experience seem effortless. He met and exceeded my expectations. I was in and out the door in two hours. There's a reason I only buy from this dealership. They listen attentively to your needs and go beyond the call of duty to offer you a great deal. Why shop any where else?

They are always looking to help you with my needs. Best finance team, great mangers and fantastic salesperson. Every time i come they are very humble and professional. Excellent place to buy and service my car.

I purchased my 6th car from AutoNation Toyota Thornton Road. My salesman, Keith Russ, made this buying experience seem effortless. He met and exceeded my expectations. I was in and out the door in two hours. There's a reason I only buy from this dealership. They listen attentively to your needs and go beyond the call of duty to offer you a great deal. Why shop any where else?

Thanks to Kyle Rhodes and Matt Metts for helping me tremendously on getting that new 2021Toyota Camry ..they went over and beyond to get me in this Car..I mean if you know you just know ..I’m so greatful..if you need a car don’t hesitate to go to Autonation Toyota Thornton Rd In Lithia Springs Georgia you will not be disappointed....

Best experience ever. Sales consultant Mamadu listened proactively to all my wants and needs. He was able to find me the car that fitted not only my wants and needs but within my down payment budget as well. Thank You Mamadu!

I had a great experience with Diane. I had never driven a Camry before and was curious about all the features and handling. I’m impressed with her knowledge and answering all my questions. I appreciate her taking the time to find a very specific car that I wanted. I’ll recommend friends and family in the market for a Toyota to come see Diane!

Diane was a great help. She was very nice, very thorough and made sure all my questions were answered, she is very much appreciated 💜.

Nice service

I was very impressed how friendly everyone was. The dealership is very impressive.

Busy, but upfront with you ..

My sales girl Name Vanessa Maldonado help me a lot coz I have short time , coz I have to catch my job in time and I told her what kind and price range I want it. . Boom she did in 45 min show me 3 cars and she get the car I want it. Quick and family service plus she help me all financial stuff and price what I am willing for it , she is such a angel to me. I highly recommend to meet Miss Venessa Maldonado she has a charming appearance to solve what costumers need and budget just magic. I bought 2021 Toyota Camry SE from her within 2,hrs all paperwork done ! And she served cup red carpet photo shoot too. What a day she make for me. Thanks Miss Vanessa I highly recommend my friends go to meet you. For car purchases. God bless you be active as always. Thank you so much!

Excellent customer service from Ricky, Service Technician.

During the last four visits, I was not satisfied with the services. I was changed but I still had issues. I was overcharged for my AC and they did not take care of the slow leak in my tire. I always get my truck service at this location. The service representative always wants to make a sale instead of fixing what you came to have fixed. This is my last time coming to this location.

Very nice dealership. Caring and personable people. As soon as I entered this dealership, I was greeted by sales manager Simo. He made us feel very comfortable and spoke with such care and confidence in his voice. I felt like I knew him for 20 years. Great people, clean dealership, best prices. Simo left great impression. Sales manager is very friendly and humble person. Go there and ask for Simo, he will take great care of you!!! Will recommend this place to friends and family!

Diane and skyler were great salespersons gave me a great deal this is our fourth vehicle and will continue to purchase from Autonation Toyota Thornton road. Thank you to Anthony the new car sales manager that made it possible for us and we got our dream truck. We 100% recommend this location.

My experience was wonderful. The quality of work performed was good

Busy busy place in the morning. But fast service and efficient.

I had a great experience when I went to AutoNation Toyota Thornton Rd. I was greeted by Vanessa with great customer service. She was very attentive and helped me look through the vehicle selections. I was extremely pleased with the experience.

Vanessa Maldonado was amazing and Manager Junior made my dream come true!!! I came with an old 2018 Nissan bad deal. She made my day by selling what I wanted not what my credit was sufficient for. I am leaving here today with a huge smile and full of satisfaction. If you are looking for a change and for you to be heard you definitely have to come here I recommend 100%.

As someone who has 20+ years in the auto business and has purchased many new vehicles. I have had many dealings that were not up to my expectations. But Vanessa at Toyota at Thorton Rd was excellent to deal with. The whole experience there was the best I have ever had. For me it was worth the drive from Augusta Ga to look for a vehicle. The whole team from sales to finance was by far the best I ever dealt with. Keep up the good work.

Very smooth experience from beginning to end. My salesman Travis made the process very easy for me.

I had the pleasure of meeting with Ornella. She made my buying experience very pleasant. She was extremely helpful, knowledgeable, and honest. Which I feel is very important. I left out of the dealership extremely happy. I got everything I wanted for the price that I wanted. If you are in the market for a car go and see Ornella she is amazing.

We had a great experience buying a used Camry and the GM, Semo made it happened.

Great experience with our sales person Kyle. My fiancé and I purchased a new Tacoma and the staff was super supportive and helpful. The sales manager Matt helped us make a better financing decision which led to us purchasing the truck. Definitely recommended

Always a great experience here. Extremely kind staff. Debbie and Dennard have both been awesome when I'm getting my car serviced. Compared with other non-dealer affiliated shops, I never feel like they are trying to push products/services on me to get more money

I had a great experience here with purchasing my new Tacoma!!! All the staff were very pleasant and the process was completed with no hassles or pressures. I want to call out especially to my sales manager Keith Russ and finance manager Wesley Kim. They made the experience enjoyable!

Kyle Rhodes was very helpful. Even though I didn’t purchase a car that day I know I will be back. I’m saving up for my down payment right now and I look forward to coming back and speaking with Kyle! Everyone was really nice at the dealership as well. I will definitely be back!

This time was much better and faster with Ricky as my Service Tech. I had an email for free oil change and he did try to say they don't usually take those, which I found strange since it was issued by someone who worked there (maybe pre COVID) but that shouldn't matter. He eventually honored the email and everything was fine.

I came in looking to trade in my Audi but was on the fence and Simeon was super helpful throughout the entire process! He was extremely transparent and listened to all of my concerns and was able to give me a great deal. I would definitely recommend this dealership and Simeon! #Ask4Simeon

Easy, fast and exactly what we wanted.

Top notch service as always with a caring staff that always goes out of their way to give me the best experience.

My Toyota Avalon became mysteriously inoperable while I visited in Alabama. Two nearby Alabama Toyota service departments could not give me an appointment until 5 days. I called my usual service advisor, Antony Cox, at Thornton Road Toyota in Lithia Springa, GA...and he assured me that Thornton Road Toyota would give prompt attention to my car. My Avalon was towed from Alabama to Thornton Rd Toyota in Lithia Springs (150 miles). When I returned from Alabama, Anthony and his team had diagnosed and repaired the problem; the car was ready for pick-up when I arrived next day! For 12 years, I have always received prompt, dependable service from Thornton Road Toyota.

The buying process was quick and easy

Purchased my Corolla from here. I spent a whole day tossing numbers and deciding which car. Travis put up with all of my stubbornness, never pressured me to make a decision, and got me out the door in the position that I wanted to be in. Great experience, and would definitely recommend autonation toyota to all of my friends and family.

I found a great deal online, I drove across town to Thornton rd. Keith Russ was my salesman. He handled any concerns or issues I had and I was in and out in no time. He was knowable and had great customer service. I am happy and very satisfied, Thanks Keith!!!

Everyone is always kind and courteous when I bring my vehicle here. Courtney gave me recommendations on what needed to be done and educated me on when I needed another service. I would recommend this place to others to get your car serviced.

I had a good experience as always, good customer service and prompt services that don?t waste your time.

The purchase experience in Aug 2019 was not great (the finance guy for the deal really soured the experience. He charged me for a drive-out tag when I specifically told him I was transferring my tag from my old retired vehicle onto this car so a drive-out tag would have been free, but he registered with GA DMV for a new tag I didn't need and charged me for it). So I would rate the purchase experience when it came to the finance department a 3. However, Matt Metts was a lifesaver when I was trying to get Toyota Certified Used Vehicle (TCUV) warranty work done at another dealership in AZ. The dealership in AZ for whatever reason was unable to locate my warranty at all. However, when I called Matt in a bit of a panic, he promised to take care of it for me and he did! He wasn't sure why the dealership in AZ was unable to find the contract, but assured me there was one, sent me a copy of the paperwork showing my info, the VIN, and the Certified Warranty that I can now take back to the dealership and get my water pump and tensioner pully issue fixed! 5 Stars for Matt! Matt is AMAZING!!! If I ever do need to purchase my next Toyota and I'm in Atlanta, I will see him! By the way, if you have a Camry you want to trade in or sell, go see Matt! They need Camry inventory! Thanks Matt again for everything!

it was a good experience, they greeting you in a good calm manner, the lady who receive us was very pleasant and explained every detailed to us we really appreciate that.

I came to buy a Rav 4. I met Sonnie, my salesperson, outside. He greeted me and my husband in a genuinely friendly manner. Sonnie was very attentive to detail and respectful of our time. My truly fabulous experience got even better when I spoke to members in management. They were very happy to meet us, discuss the figures for the car, and genuinely get to know who we are. The interest they showed in us warmed my heart. They were very fair with pricing of the new car and my trade-in vehicle. Now, I know where to buy my next car. Blessings to all the people that helped me and to this dealership. I will send all my family and friends to AutoNation Toyota Thornton Rd.

Go in and look for Keith Russ, he will take great care of you. I will always go with buying my vehicles with Keith!

The only thing that can make the service better is an updated waiting area and car wash back!

No calificación

Ricky was the outmost professional in handling my vehicle service. Moreover the shuttle service was available to take me home and pick me up when my vehicle was ready. Thanks Ricky!

I just picked up a 2021 4runner Trd Pro from this place. Excellent customer service from Travis Holtzclaw very professional throughout the process explained every detail. Made it easy for us to fly from Orlando and pick it up. I would definitely recommend to friends and family to visit this dealership and talk to Travis. Looking forward to keep my business here. Thank you.

I am extremely blessed with the experience I had at AutoNation Toyota at Thornton Road. My salesperson Diane, went above and beyond!! I never thought I would upgrade to a brand new 2021 Camry XLE. I traded my old 2001 Toyota Corolla, and thank God I did! It was definitely worth it. Thank you Diane, for your time, I definitely recommend her. If you’re looking to upgrade or trade in your car, she’s your girl!

I came to Autonation Toyota Thornton Road looking for a vehicle but i wasnt exactly sure what I wanted. I was greeted very friendly by a lady who instantly treated us like family. Magali was absolutely amazing! She took excellent care of me and my family and I could tell she truly cared for us. Not only was she extremely knowledgeable and great with her craft, she was extremely patient with us through the entire process. The hospitality and level of care we received from Magali and the entire management team was of the upmost highest quality. I recommend Autonation Toyota Thornton Road to all of my friends and family. Ask for Magali!!!!

I had the pleasure of meeting with Noemi when I visited for a vehicle with a friend recently. We were looking for a vehicle with a couple different dealerships. She was knowledgeable and very respectful of our needs. This was a much better experience than that of the other place we visited. I would recommend her to anyone that wants to buy a Toyota. Between Noemi and the managers it was a good fit. Thank you Noemi.

I’m always taken care of when I come here. Everyone is nice and my wait is never long. Thank you all for the amazing service!

I had a great experience when I went to AutoNation Toyota Thornton Rd. I was greeted by Simeon with great customer service. He helped us select the perfect vehicle in Speed time. Everyone worked together to get us the best deal possible. I highly recommend this dealership. #Ask4Simeon

Got my dream car here. I found one xse highlander black in black out and i got a fantastic deal. Kevin is the man. Gave me all his time and patience. I was with my wife and my 2 yr old son. You guys when your son or daughter throws a fit and wants to cry and play and move everywhere!!!! OMG, kevin was so patient and always professional!!! Kids will do what kids does right!!!!!! Kevin was so patient and very calm and showed me all the options of my DREAM CAR. Finance were fantastic and quick. My wife and I LEFT VERY HAPPY. This place is the place to buy your next toyota or other vehicles. Ask for kevin!!!!

Alex Demmings is such an excellent sales consultant, I was lucky to be helped by this young and fantastic gentleman. Alex is very knowledgeable and helpful, he explained everything about my 4Runner and i was very happy with his services. I recommend everyone to go to Autonation Toyota of Thornton Road, the place is huge and clean and the management team is fantastic.

Skyler was fantastic he helped me find the best deal for me. He was patient and very helpful. I would recommend you to buy a Toyota from him. I am so happy with my experience and my purchase.

Great Manager team! Simo was fantastic at helping me find the perfect car that fit my needs!

I loved the AutoNation experience and process they were very punctual and precise, I felt like I wasted no time. I felt like I got the best service from this dealership and my salesman Kihry was a huge factor to that! All in all i don’t think I would’ve wanted to purchase a car from anywhere else, and I would recommend to everyone in GA area.

Thank you Joseph brannwn for helping me select a 2017 silverado truck. I appreciate the attention you gave me and I recommend everyone to come see him at autonation of Atlanta ga throton.

I am very amazed with the customer service that Autonation Toyota Thorton Road and especially my sales person Vanessa gave me !!!!! I bought my first brand new car and she made it fast and easy and was extremely knowledgeable about my car. I 100% recommend this dealership the manegers we’re extremely involved and made sure I was satisfied with my purchase.... Please do your self justice and come in and see what they are capable off!

I had a lot of concerns buying my first car and even considered Carvana but in the long run I'm glad I made autonation Toyota my choice. Czech was very knowledgeable about the vehicles and made narrowing down to my corolla LE a breeze. I would recommend this location to anyone looking for a new car, they'll even buy your trade in!

I visited the AutoNation Toyota on Thorton Road. I was greeted by an upstanding and fantastic professional salesperson by the name of Mamadu. I had went to other dealerships before this one and felt pressured and rushed into getting into a vehicle that didn’t fit my needs at all. When Mamadu approched me his greet was all smiles and he was very knowledgeable and helped me find the perfect vehicle for my crazy situation. I can guarantee a 10 out of 10 for him and the finance team that helped as well with my unbearable situation. I would refer him and this dealership to anyone in a 100 mile radius. P.S. Mamadu is also fluent in 6 different languages. He can help anyone out!

I appreciate Joseph brannwn for helping me select a truck, he met all my expectations and needs, I recommend everyone to come see him at autonation of Atlanta on Thornton road.

Ricky took me and had me and my car out in a timely matter. He was great and friendly.

I had bought a vehicle a couple of years back and noticed my paint is chipping and the color underneath my white vehicle is a blue color. I contacted the dealership and corporate to let them know, and neither one of them offered to even look at the vehicle. I had taken my vehicle to a body shop and they said it was damaged (wrecked) and the dealership said it was not on the CarFax report but obviously it was a cover up. I had made an appointment to talk to the general manager Joseph Brannen and when i arrived he did'nt even bother to look at my vehicle. He was short and rude and during the conversation he said i'm done and walked off. My friend and i was stunned that he did that after i drove an hour to this location. He then sent me a text and said to come back without your friend. I just can't believe the level of customer service that was provided to me. I put $15000 cash down on my purchase and $400 for a spray on bed liner that chipped the first week and waited 3 hours for an oil change. The point of the matter they sold me a used wrecked vehicle without disclosing it at full price. Which is against the law and they are not willing to do anything about it. This was the worst vehicle purchase i had ever made for it to be a large chain dealership

Always a pleasure. Great customer service, friendly full of explanations and quick turnaround time.

Went to “just look” at trucks. We were specifically looking for a Toyota Tacoma. Travis was great from start to finish and got my husband and I into the Tacoma of our dreams and worked with our budget as well. My husband doesn’t leave reviews unless he has had the worst experience or the absolute best experience and he not only left a review here, but on google as well!

It was fast service everybody was pretty decent you got a good staff

Kyle was very helpful. I spoke with Kyle the entire time until I arrived. Upon arrival Kyle was out front waiting on me. Kyle kept reassuring me that he would do his best and will make sure I leave in the vehicle I wanted. Kyle was very understanding. Kyle explained the process and made sure I understood everything. The staff there was very kind and the environment was friendly. Wesley was very helpful as well. Wesley made sure I knew about every piece of paper that I was signing. Wesley really had a sense of humor. If you are looking for a vehicle be sure to ask for Kyle and mention I sent you. Thanks and I’m loving my new truck!

We has great service! The staff was very professional and friendly. Great place to buy a new car.

Thanks for the attention Nohemi Morrison Great service experience

Tony gave excellent customer service from the beginning until the end. Thanks Tony!

Kyle was very helpful. I spoke with Kyle the entire time until I arrived. Upon arrival Kyle was out front waiting on me. Kyle kept reassuring me that he would do his best and will make sure I leave in the vehicle I wanted. Kyle was very understanding. Kyle explained the process and made sure I understood everything. The staff there was very kind and the environment was friendly. Wesley was very helpful as well. Wesley made sure I knew about every piece of paper that I was signing. Wesley really had a sense of humor. If you are looking for a vehicle be sure to ask for Kyle and mention I sent you. Thanks and I’m loving my new truck!

Keith Russ helped me get my first car. It was an great process and he helped me reach a monthly payment that worked for me!

Matt and Kyle were awesome. Had a few bumps in the road but we made it thru it. If you want best communication, straight forward people and no bs car salesman type then come here. They are down to earth kind of people and do everything to make your process easy and smooth. Couldn't ask for a better group of guys. Thank you fellas. It's been a true pleasure and a customer for life!

Went for oil change and the mechanic who performed the job spill oil everywhere in the engine bay front grill and doors and to make thinks worse he bent the pinch weld underneath on my truck I reported the situation with the dealer and they told me they will call I still waiting for a response will not recommend this place to nobody.

Truly great service. Went to two previous Toyota dealerships in the area and no one would speak with my wife and I

What a phenomenal experience. We had the pleasure of working with Travis, and when I say he literally did everything he could possibly do to get us into our new Toyota Tacoma, I mean that. They even stayed over an hour past closing to make sure everything was taken care of and that we were not only in my favorite Tacoma on the lot, but that we were in that vehicle in a price range that suited us. It’s so nice too!!! If you’re looking for a Toyota, I’d really recommend checking them out. And even more so recommend asking for Travis Holtzclaw. His number is 404-434-9520.

they are always friendly and accommodate my needs

Pleasant and efficient staff. Service completed in a timely manner and the cost was quite reasonable considering that I had the added bonus of the confidence of having the work done at the dealership.

Just wanted to say I had a great experience with this company and more specifically with the employee Simeon! He was extremely helpful, did everything he could to try to find the car that would best fit our needs. #ask4simeon

I live on the Eastside and I ride all the way to Austell. That should tell you something! My associate Dusty was just awesome on Monday. I couldn't have asked for a more professional and kind associate to assist me. I wish there were more people like him in this world!

Noami Morrison was an Amazing salesperson.

Referred by a friend, great people to work with,and my daughter loves her 2019 Camary SE.

Great service experience with Ricky's team

Everything was fine except the technician who did the oil change he spill oil everywhere on the engine bay even on doors handles and front grill.

Your teammate Ricky Taylor was, knowledgeable, helpful, and patient. Ricky explained every step that would be made in the service on my van. Thank you for your professionalism.

The facility was very kind and when they saw a recall, they let me know and repaired my car and did the maintenance as well as gave me a ride back home and pick me up in the same day

Thanks Keith Russ. Loving my new vehicle. If you're looking to upgrade your vehicle go see Keith.

Even though I had an appointment, I was still there almost two hours for an oil change. I wanted my car to be ready for a road trip. I hadn't had any issues with the vehicle. While driving, my car began spraying oil all over itself to the point that I couldn't see out my rear window. It smells like burned rubber and I am leaking fluids all over my friends driveway. Now I'm 7 hours away from home and not sure I can make it back for work. The tech was friendly, which I appreciated, but I didn't need this mess.

I came to Auto Nation Toyota to check out a Camry! Diane enthusiastically described all the features of the Camry. She was very friendly and professional. After test driving the Camry, I agreed to purchase it because Diane was so customer focused!

They were so helpful during the entire process! Big shout out to Alex D and Brian ! I love my 2021 Rav 4 XLE!

To Whom It May Concern, This is to share our appreciation for the customer service provided to us by Alex Demmings at the Autonation Toyota dealership in Lithia Springs. Specifically, Alex has been promptly responsive to all inquiries including texts, emails and phone calls. He also has been appropriately willing to reach out to management whenever clarification has been needed. Our search for a truck has taken approximately six weeks and the working relationship with Alex is far above that of other dealerships which had vehicles we were interested in. Because he has been so professional, polite and respectful in all dealings and a pleasure to work with in comparison to others, we were committed to try to buy a vehicle from this young man if possible. We are also appreciative of the advice and information shared by Matt Mett. Matt was very able to tag team with Alex and answer our questions in enough specific detail to make us comfortable with our choice of truck. We are grateful for the time he took to help us better understand our options. Thank you for a very satisfying vehicle buying experience.

Great people great place

To Whom It May Concern, This is to share our appreciation for the customer service provided to us by Alex Demmings at the Autonation Toyota dealership in Lithia Springs. Specifically, Alex has been promptly responsive to all inquiries including texts, emails and phone calls. He also has been appropriately willing to reach out to management whenever clarification has been needed. Our search for a truck has taken approximately six weeks and the working relationship with Alex is far above that of other dealerships which had vehicles we were interested in. Because he has been so professional, polite and respectful in all dealings and a pleasure to work with in comparison to others, we were committed to try to buy a vehicle from this young man if possible. We are also appreciative of the advice and information shared by Matt Mett. Matt was very able to tag team with Alex and answer our questions in enough specific detail to make us comfortable with our choice of truck. We are grateful for the time he took to help us better understand our options. Thank you for a very satisfying vehicle buying experience.

To Whom It May Concern, This is to share our appreciation for the customer service provided to us by Alex Demmings at the Autonation Toyota dealership in Lithia Springs. Specifically, Alex has been promptly responsive to all inquiries including texts, emails and phone calls. He also has been appropriately willing to reach out to management whenever clarification has been needed. Our search for a truck has taken approximately six weeks and the working relationship with Alex is far above that of other dealerships which had vehicles we were interested in. Because he has been so professional, polite and respectful in all dealings and a pleasure to work with in comparison to others, we were committed to try to buy a vehicle from this young man if possible. We are also appreciative of the advice and information shared by Matt Mett. Matt was very able to tag team with Alex and answer our questions in enough specific detail to make us comfortable with our choice of truck. We are grateful for the time he took to help us better understand our options. Thank you for a very satisfying vehicle buying experience.

Autonation lithia springs Toyota, Mr. Davis has zero integrity. GM isn't to far behind...

Recently went to autonation thorton road to purchase a used car and the service was great. My sales person was Diane and she made sure that my car buying experience went smoothe as possible. They went above and beyond to accomondate trading in my car and putting me in a beautiful lexus rc f. The whole staff was great! I highly reccomend buying your car from here.

This has been an unpleasant experience. I went to get an oil change. Upon picking up my car, the technician replaced one tire. They said it one tire was flat. They refused to plug it. Being a mechanic I asked that they take it off, I plugged it and asked them to put it back on. If you can't plug it or put it back on, why take it off in the beginning! I had to get the Service Mgr involved. The next morning getting in my car, I noticed that I had a dent in it where the tire was replaced! OMG! I was told by the service manager, Cory Morgan that they did not do it and they refused to even look at it. Horrible experience!

Autonation is an awesome place. I had 3 cars from here. When it comes to service Debbie is the best service advisor. Debbie is very professional, respectful, friendly, kind, honest and patient. She never forced you into a decision. She always suggests the best services for your car. Debbie care about you and appreciate you. I definitely recommend Autonation and Debbie you ROCKS!!!

Just purchased a 2018 KIA SOUL. The service was just great.

No one acknowledged me when I pulled through and got out of the car. I was the only customer waiting.

I had a great experience purchasing my new Tacoma at AN Toyota. Keith Russ and Matt Metts where great to work with and made the process smooth and easy. I appreciate Keith driving 2 hours in traffic to pick up my new truck. Thank you for a job well done.

Very satisfied.

I had a very pleasant visit on Friday April 26. I had several things done and thanks to Tenesha Jones for walking my paper work thru & made my time there shorter. My thanks to all that was part of the work on my vehicle.

Skyler was extremely helpful upon our arrival for an appointment. He went above and beyond to help us find the right vehicle for our situation. The entire staff was receptive and management stopped by to make sure we were being attended to. The finance guy Wesley was extremely helpful and took care to explain all additional options. Will use again.

I worked with Edward.... he’s amazing! He has so much compassion it is almost unreal for a car salesman. Continue to be your authentic self Edward! Management he deserves kudos, best customer service award and bonus that your company gives.

The service here is awesome. Kept me informed of the issues and the cost. Corey was fantastic

Maintenance rep Dusty was outstanding, very upfront and honest. I thank him for getting me in on a rainy Saturday without an appointment. Toyota did a total check of my car and replaced my back brakes, which is the only thing that was needed. This Toyota location takes care of my 2004 Toyota Camry that still runs great today. They have done a great job with my RX350 Lexus SUV. I was grateful to find out that they could repair my Lexus, because the nearest Lexus Dealership is 20 something miles away in Smyrna, GA.I will use their Service department again when needed and I will definitely recommend AutoNation Toyota Thornton Road to others .

Service was quick and friendly. Tech recommended work to be sceduled in the future and answered all our questions. All in all, we continue to be very happy with this Toyota Service Center.

My apartment went well he was very kind I can tell that he cares about his job and duties Well Outstanding Service. THANKS

l had my 30000 mile maintenance on 2019 Toyota Tacoma and they did a poor job.. The service advisor did not explain things very well. They change my wipes and put after market wipes without telling me and this is suppose to be a dealership where you get original parts to fix your car. Secondly instead of replacing my cabing air filter they put my new cabing air filter on the floor in the car. Folks this a parts and service that l have paid for. The shocking thing is a bought my truck brand new from this same dealership. l will never bring my truck there for future maintenance needs.

Service Dept . and Corey worked hard to resolve my problem with my Radio on my 2020 Prius. Thanks

Great experience!! I was very impressed by the level of professionalism and knowledge within this dealership.

Great friendly service

Great experience!!!

Great experience. Good deal on a great car!!!

Travis and Max worked us up a great deal. They went to bat for me with management and made it happen. Couldn’t be happier walking away with this new car.

Travis Holtzclaw and Matt Mets were very helpful in getting us the best deal on our new car they went above and beyond very helpful

I usually hate the car buying process, but Edward Avila made it so much more pleasant. He was transparent and talked me through what was going on at each step. Car salesman’s usually leave you sitting for hours wondering what you’re waiting on. I told him what I was looking for and he got it right in one try!

Like many people I did not drive much during the pandemic because I worked from home so I had not had my vehicle serviced from December 2019 until March 2021. When I returned for service in March 2021 I began working with Debbie. I am very pleased with my experience working with Debbie, she does a great job; she communicating with me and provides excellent customer service. Over the years I have encountered quite a bit of turnover particularly with the service advisors however over my last two visits working with Debbie I am very pleased and looking forward to working with her.

Service was performed in a timely manner and service writer Dusty was very professional.

AutoNation Toyota on Thornton Road in Lithia Springs, Georgia, gave my wife and me excellent service during the time they were in business. Sadly for us and we presume for other customers, the dealership which took over from them after AutoNation sold the property to them (Lithia Springs Nissan I think) seems disinterested in being helpful to us. Phone calls haven't been returned, calls being transferred to the service department were dropped, and inquiries regarding terms of our contract with AutoNation weren't exactly welcomed. I would recommend that dealership only to Nissan owners who have purchased their vehicles from the new dealership, not the previous (AutoNation) one. Dr. John Huggins

Scheduled recall repair two weeks in advance. Having cleared my morning schedule, I made the 40-minute drive to the location for my 7:30am appointment. After 10 minutes in the waiting room I was told that they did not have the part available, but it would be there the next day. In other words, after having this scheduled for two weeks, they were not at all ready for me. And I was unable to clear another half day on such short notice. Was told later on the phone that I would be contacted to reschedule. I have heard nothing. It has been a week now . . .

Scheduled recall repair two weeks in advance. Having cleared my morning schedule, I made the 40-minute drive to the location for my 7:30am appointment. After 10 minutes in the waiting room I was told that they did not have the part available, but it would be there the next day. In other words, after having this scheduled for two weeks, they were not at all ready for me. And I was unable to clear another half day on such short notice. Was told later on the phone that I would be contacted to reschedule. I have heard nothing. It has been a week now . . .

I want to shout out Diane Velasquez. She was great. She was patient. She worked really hard for me. I did NOT make it easy, lol. Also, thanks to Maxwell. Overall, a great experience. Thanks Autonation Toyota Thornton Road.

The people were nice and the facilities were clean however the day after getting my front tires rotated both of my hubcaps on those tires fell off to never be found again. That’s never happened in four years so it’s only the mechanic to accept responsibility for that.

Debbie is very awesome nice work with me great Customer service.

I don’t even know where to begin. This is the BEST experience I have ever had with a car salesman ... a salesman period ! My salesman was TRAVIS & he was PERFECT. I am a sophomore college student , so money isn’t abundant , but Travis helped me find the perfect car and even helped me save money on my purchase. I am in love with my new RAV4. If you’re purchasing a car, make sure TRAVIS is your salesman. I will definitely be recommending him to anyone searching for a reliable and affordable car !

It was a great experience everything was as promised

If I could give zero stars, I would. Do NOT take your vehicle to be serviced here. The service department is the worst I have ever seen. They don't return calls. You wait on line for over 30 minutes and the customer service is horrible. They make so many errors in service, billing, appointments, and anything else they come in contact with. When you call to get service, you get bounced around and NEVER get transferred to the service department. They take 1-2 hours for an oil change when you have an appointment. The manager of the service department should be ashamed and relieved of his duties. It's a shame that the service department is so bad, because the sales department is actually very good. Like I said the service department is the worst I have ever seen. Avoid at all cost.

Diane was awesome consultant. Great help with my getting a good toyota car. Mr. Wesley was also helpful.

Recently came in for a service appointment due to a recall on my 4runner. Debbie Freeman was a pleasure to work with. I brought my 8month old daughter with me & Debbie was a huge help, she ensured our time there was at a minimum. It is so hard to find decent Customer Care now days & I was afraid my visit there would be chaos. Thanks, to Debbie we were taken to get a rental & every thing went so smooth! She even had another Service Rep bring my car around so I didn't have to carry my daughter & the car seat with all of our belongs across the parking lot. Thank you so much for taking care of us!

Deb was awesome she gives great customer service I love her!!!!

Deb was terrific! Great service!

I do not like the waiting room. Your seating is too close when it is busy. I don?t like the TVs. You need more outdoor seating that is not all in the bright sun. I either have to go to the Cracker Barrel and wait in their rocking chairs outside or go to the showroom, where it is more comfortable than the waiting room.

Inquired about a car that was featured on this site. During my conversations with a sales agent from the dealership, the base price increased at least twice after multiple credit inquiries were run. I understand that credit can effect interest rates, and that other taxes and fees get added on to the total...but not only was the base price increased, they also added on an additional $600 for tint that was non negotiable. This should have been listed in the posted price. Then they added the taxes and fees. This happened twice until the price before taxes and fees were added, bumping the base price by almost $2000. Would NEVER do business with this dealership after that.

My 10k service experience was just horrible and I mean absolutely yuck

Everything was going great, and I am so happy I chose Auto Nation Toyota dealer. They treated me very well.

Yes they changed my oil but did not fill up my windshield washer fluid or let me know that my air filters needed changing. Had they asked or told me I would of had them change them. Hate making the trip all the way there again.

I have been using Courtney. For my service he has been prompt Very nice also met Cory the service manager which was awesome thanks you for taking care of my truck

Put a car on reserve to look at the next day at 5pm. Drove an hour to get here for them to say we don’t have that car anymore. Really, no phone call or email to tell us. So now an hour drive home. And not one person even apologized.

charged the payoff twice.

I thought it would be important for me to share my experience at Toyota. Unfortunately it was not a positive one. I took my vehicle in for an 11 AM appointment Thursday and left it to have the fuel pump replaced due to a Recall. At 6 PM when I had not heard back from anyone I called and press the option for a service status, unfortunately no one answered so I left a voicemail. Between 6 PM and 7 PM I left three voicemails as did the representative that answered my call when I clicked on a different option. Needless to say I received no call back and my vehicle was left overnight at the Service Center. Then I’ll fast forward to this morning when upon not hearing back from anyone I called in and was told no one could find my keys and there was no ticket service for my vehicle . So I took the trip to figure out what was going on. I was met by the manager who I was asked to request Ricky who most definitely wasn’t in the mood to have to deal with me considering he had 2 other people waiting to speak to the manager. He Then proceeded to bring my paperwork into the managers office and was told that a manager would come out to speak with me. 10 minutes later I still don’t have my car, my keys or any resolution. One of the managers finally came out only to tell me that my service manager had texted me last night to let me know that my car was ready which is false. He was not able to pull up the text message and I know I didn’t receive one. Then proceeds to tell me that their service center is extremely busy and these kind of things happen. So in summary something needs to be done to correct the process. No way is it acceptable that I drop off my car and 24 hours later 1. no one has any idea where my vehicle is? 2. No one called or texted me yesterday to provide me an update on my car. 3. Even after I left three voicemails last night no one had a common courtesy to call me this morning to provide an update. 4. Then I go to the service center only to be told that a text message has been sent that I didn’t pay attention to which was false.

I made an appointment for an oil change and an engine/emissions issue. I also discussed with my service representative, Anthony, some other repairs that were well overdue. He assisted me with prioritizing them. He made sure I had transportation home and told me he would call me with an estimate. When he called with the estimate, I told him to proceed with the work. My encounter with Anthony was a positive and pleasant one. He was professional, knowledgeable about the work I needed done and explained what it consisted of, talked in layman?s terms, and told me my car would be ready that afternoon and it was. The service department was clean, personnel wore masks, and sanitizer was available.

We just purchased a car for our daughter and thanks to Simeon C., the experience with AutoNation Toyota was thorough and efficient. He was the best sales agent we’ve ever worked with. He went above an beyond to make sure the car was perfect for us before we left the dealership. THANK YOU, Simeon!

All was good except time it took to change oil and rotate tires... 2 1/2 hrs

comfort and personal personality

I am always happy when I go to the dealer to service my car, in addition to their excellent service and knowledgeable staff, they also mail you coupons with reduced prices for the same excellent car service

I have waited more than a month to receive a title to a used vehicle I purchased. The price I paid was out the door - tax, tag, title. Today I receive the title and I still have to go to the DMV. I still have to pay sales tax. I still have to do everything. What is the doc fee for???? What is the electronic filing fee for? I am furious. I now have to come out of pocket for 500.00 on sales tax that should have been already taken care of. I shouldn’t have to be going to the DMV myself. This is ridiculous.

Everyone was very friendly and super helpful. It was a great experience.

I had a wonderful experience with Keith Russ. He was very friendly, helpful and a great guy! Not only did I feel comfortable, I felt like I was working with a friend!

My process with purchasing my car at AutoNation was very easy. My sales person (Travis Holtzclaw) was very professional and attentive to what I wanted and the monthly payments I was able to afford. I will definitely refer AutoNation Toyota to my friends.

Great service no disappointment

I have had my 2011 Toyota Venza serviced at AutoNation Thornton Road since 2011. I find their Service Advisors to be straight shooters. My most recent visit was no different. Service Advisor 5755 was respectful and followed CDC Covid-19 guidelines. He was knowledgeable and provided a thorough overview of the invoice. Mr. Addison provided customer service with excellence.

Best place to purchase a car. The staff is very friendly. Best customer service ever. Bryan and Terrance are great salesman’s. They got me the exact car I wanted. The manager Colin was very nice. I had a great experience.

Best place to purchase a car. The staff is very friendly. Best customer service ever. Bryan and Terrance are great salesman?s. They got me the exact car I wanted. The manager Colin was very nice. I had a great experience.

Excellent and timely service.

I love this location and the service was great as always. Debbie was awesome!!

Took care of a problem and rapidly made the issue right

Service was great and on time. The service guy that helped me and I hate I can?t remember his name was really genuine and helpful. Very professional and understanding. These days that type of service is hard to find. Thanks

My salesman Alexander was great. He worked with management to make sure I got the best deal. Will definitely refer my friends.

The customer service person, Dennard was polite, efficient and already knew that my vehicle had the Autonation PPP.

Purchased a used car for my wife, car was missing clips and from bumper insert they ordered it put it in however the original salesmen gave a lame excuse about the fender clips also ignored a tear in the fender from a faulty repair. A repair that I questioned at time of purchase before this tear developed after about 10 days of purchase. I'm now escalating to management as this salesman has shown me he lacks integrity. After sales customer service is when you really can gauge service and they dropped the ball bigtime. Hopefully they'll fix this issue.

I took my 2020 Corolla in for the 10,000 mile service. The staff was friendly and accommodating. My service consultant, Jorge was great. My car was serviced and I was out in a timely manner. This is the second car I have purchased from AutoNation Toyota in Lithia Springs. I would highly recommend them to my friends.

The reps are kind, knowledgeable, and there they take care of my issues in a timely manner.

The purchase of 2021 Rav4 XLE was a breeze. Best Price out of all dealerships! Delivery of the vehicle was a separate great event.

Had a great experience again. This time with Tony Thornton.

I usually have outstanding service at AutoNation Toyota?s Service Department, but my service March 3 was the complete opposite. My Service Advisor was unprofessional and rude. Although he attempted later to correct his attitude, the impression was already set.

Matt is the man when it comes to buying a car , very pleasant and nice at all times , He’s there to make sure you get in the car you want ! But when it comes to the service department , it sucks !!!! Very rude and disrespectful Courtney & Anthony !

Went In to trade, Instead Tony and Winston helped me walk out with a Brand New 2021 Toyota Corolla. I give God all the Glory. Thank You guys for doing your part in helping me ride.😊😊😊

I purchased with Autonation Toyota Thornton Rd before and was considering an upgrade. The past experience was very good so I expected a good, no pressure experience. Diane came through wonderfully! She is an awesome professional salesperson. She was patient, listened closely to my top likes, and introduced me to the perfect upgrade. The whole team was great again. I'll continue to refer and purchase here.

Such a great pleasure to work with Mat Harfouche and Tony Thornton!! Very smooth and professional way to offer me The Best service and help me with my Leasing options I would recommend everyone to have Mat Harfouche and Tony Thornton as their decision advisor buying their car at AutoNation Toyota Thornton Toad!!!

Best place to buy or service your car

I've been their twice for my door to be repaired. The door is still broke and this car is only 5 months old. Very unhappy.

This was my first service for my vehicle at AutoNation Toyota Thornton Rd and it was a wonderful experience. The service team was patience and knowledgeable with all of my questions. The service they provided was timely and efficient. I have the greatest confidence that my future service needs will be meet with the same experience.

Fast and Impressionable and will return.

Love this place and Ricky is the best!!

The customer service with Diane Was amazing, she helped me with everything I needed and made me feel comfortable. That?s about the only good thing I can say about that place. Everything else sucked.

This location had great customer service! I will definitely come back here!

Always great service. Love that location.

The guys in the service department are nice and credible. They make me aware of all of the things going on with my car and any recall

Great team from start to finish! I took the time to research the right dealership and I was very impressed from the time I called until the deal was closed.

Can make appointment on line and over the phone.Get you end out in a reasonable time.

Autonation Toyota Thornton road has the BEST selection of inventory and the best finance team go you won’t be disappointed go and get you a pre-owed or new vehicle with the best price around!

They do a great job and keep you informed. End of story.

Great people, that are willing to help you. We a had a great experience with them buying my truck, they will help you with getting a good deal.

Orilla, our sales person, was very good and quite reasonable. Would recommend her to friends.

10/10 stars ⭐️ on the customer service and getting me approved for a nice 2020 Corolla from the finance department to Simeon who helped me along the way from filling out the application to the delivery and I did everything from the comfort of my own home! If you want a reliable car and great service please stop by Thornton Rd and #Ask4Simeon

There are not many pre-owned convertibles with a manual transmission, and AutoNation Toyota made it seamless to purchase and ship the vehicle to NC. They had a crew of three helping me through the transaction.

Have used Toyota on Thornton Road several times to buy cars and for service. Just had service done on my 2017 Rav. They are efficient, affordable and my advisor Dusty is fantastic. I appreciate how easy they make it to take care of my car.

Awesome place to buy a car , wonderful customer service, good deals everything went perfect

My transaction at Toyota Thornton Rd was exceptional. Mr Amir Hood, the Sales Rep, was very professional, customer service oriented, friendly, great product knowledge and knew how to impart it. I?d recommend him and this location ANYTIME! Thanks

Ricky Taylor from the service department at AutoNation was wonderful ! I would highly recommend Auto Nation Toyota Thornton Road they are awesome !😊

I had a pleasant experience with my service representative Ricky. Ricky has been my representative for most if not all the service s my car received. II always request Ricky. I appreciate Ricky and Auto nation Toyota. Thanks!

Had bad experience this time. Dropped off my car at 7:20 am for an oil change. I was supposed to receive a phone call when car was done and ready for pick up. 1:45 pm left a message for the service dept requesting status on my car. 3:30 pm I called again and no one answered. Called again and select option like if I was going to make an appt and the lady that answered tried to connect me with the service dept but had no luck. At 4:07 got phone call from adviser who told me he THOUGHT he called and left message earlier. Beside all that, the sticker placed in my car for the next oil change was incorrect, it is listing over 300,000 miles more for my next oil change. Very Frustrated.

Had bad experience this time. Dropped off my car at 7:20 am for an oil change. I was supposed to receive a phone call when car was done and ready for pick up. 1:45 pm left a message for the service dept requesting status on my car. 3:30 pm I called again and no one answered. Called again and select option like if I was going to make an appt and the lady that answered tried to connect me with the service dept but had no luck. At 4:07 got phone call from adviser who told me he THOUGHT he called and left message earlier. Beside all that, the sticker placed in my car for the next oil change was incorrect, it is listing over 300,000 miles more for my next oil change. Very Frustrated.

Loved my experience at Autonation yesterday! Yes I was dreading the car dealership experience but was taken aback by how quickly and professionally everyone handled my deal. Thank you so much to Winston, Tony Thornton and Ornella Macfarland for making it a great day. I’ll be back!

I have always had a great experience with AutoNation Toyota. They are very knowledgeable and thorough when it comes to my car. They make it to where you will buy your next vehicle from them just for the great service.

It was quick efficient and easy.

Buying my vehicle at Autonation Toyota Thornton Road was the best vehicle buying experience I have ever had! The team of Anthony Thornton, James Hall and Wesley Kim was great. They provided excellent, courteous and professional service to me. It was all "no hassle and stress free" and I got a very good deal on a low mileage vehicle in excellent condition. I am a very pleased and happy customer! -Brenda Mason

All of the employees are very nice and knowledgeable. However when I have a scheduled appointment time, it should not take almost 3 hours to have my oil changed.

WAIT BEFORE YOU FINANCE A VEHICLE HERE: WARNING!! I purchased a 2018 Toyota Corolla from here right off the lot. They offered me GAP insurance that they would work into the loan. They even told me that the monthly payments were going to be a little more because they worked in GAP insurance. So I buy the car.. and they assured me there was GAP. Something just didn’t feel right....so I called to to make sure there was GAP...Soloman, the finance manager, assured me there was GAP. I asked for the name of the company and he never gave me the name he just assured there was GAP. 2 years later...I still felt uneasy and called again and asked for copies of my finance agreement because they never provided them to me...just to find out THERE WAS NO GAP THIS ENTIRE TIME. They lied to me over and over and said there was GAP when there really wasn’t. This is MAJOR because for example, if I owe 20,000 on the car...and I get into an accident that totals my car....my insurance company will only pay the depreciated value of the car...which may only be 12,000...so this means that I would be on the hook for the remaining 8,000 for a car I no longer can drive. GAP would have taken care of the 8,000. That’s why I purchased it, as so I thought.... I spoke to Junior Vallejo about it, the finance manager right now and he told me that there’s nothing they can do about it. He told me that it doesn’t matter that Soloman lied to me and assured that I had GAP insurance, because he doesn’t work there anymore there is nothing they can do for me. I WILL BE FILING A CORPORATE COMPLAINT.

Reliable service after the purchase of our 4 runner.

Matt Mett's hasn't called me back

Staff very knowledgeable and helpful. Work was completed when promised.

Awesome express service from the techs. I appreciate the prompt greeting!

professional friendly and not long of a wait thanks Justin

Winston Elliott, and Toney Thornton. Are the best, they where so helpful they made me feel like family. The service was quick, I was very satisfied. I recommend these two if you looking for a vehicle come to Toyota Thornton Road

Great customer service!!!

Services provided were fast and the representative was knowledgeable of what I needed for my car.

Deb is an awesome service writer. She took great care of of me.

Great Deals all year long with great customer service and best vehicles in town

My experience before and during the current time that we are living in was beyond good. I appreciate the staff for all that they do because some other places may not be so humble to you during these days and time. The issue that you have will be successful and done!

Went in for an oil change, service was friendly and fast .

service manager Debbie was extremely nice! Everything went perfect as usual every time I get my Tundra serviced there.

I was treated fairly I had a good experience. When a problem occurred they made it right

My car was towed in for repairs and took 2 1/2 weeks to fix. There communication was awful. Had hard time reaching anyone. Calls weren’t returned in a timely manner if at all.

Anthony Cox and Solomon provided excellent customer service!

My experience with Autonation was simply the best! I had a great Salesperson who was so very knowledgeable about the car and made sure that we were too! Thank you Dwight!Mr. Kim our finance person was so professional and a joy to work with! I would recommend this dealership and these individuals to anyone looking to purchase a vehicle!

Good service ,no complaints. you can't make everyone happy .

He was very helpful & pleasant

Tony Thornton was very patient in explaining everything. We had to wait for the car mats. Tony was very good in keeping up communication. All in all, we had a very good experience.

Very dishonest people. I was lied to misled, and avoided for months. Go to any other dealership for this one. Terrible customer service, and the saddest part is that the general manger is very rude and unhelpful too. He only cares about numbers no matter how dishonestly the come about. BEWARE!!

On time!

Anthony Cox was my service advisor and he was very professional, courteous and informative.

Had to go for a normal service for tire rotation. Asked to get the air checked and my bumper since it looks like there is a gap between my headlights and number. The pumper was last serviced with Toyota collision department. Trekked getting in touch with them several times while my repairs were still under warranty and no one ever got back to me. Turns out it wasn?t repaired properly in the first place and the tire air pressure wasn?t checked. Also, they never turned off the maint. Required sign. Used to love going there years ago but last couple years their service has gone way down.

My experience was amazing! I am the proud recipient of a 2021 Toyota Camry SE! I want to thank Brian and Carl for their help and awesome customer service! Autonation Toyota at Thornton Rd is one awesome DEALERSHIP! THANK YOU GUYS AGAIN I AM FOREVER GRATEFUL!

Service was due to a factory recall. Service department appears professional and knowledgeable. They also seemed to abide by COVID safety procedures!

Head light went out, purchased the bulb and the Service Dept changed it. The Service Dept is always professional and pleasant

Great experience with the salesperson he’s now is my friend Mrs Balde Mrs Balde he’s bilingual and very nice person

My experience was extremely professional. I want to THANK the sales team for Wonderful Service. Mr. James Hall & Dwight Joiner were GREAT!! I’m LOVING my NEW CAR!!!!😬 I DEFINITELY WILL be sending ANY who needs a car to AUTONATION TOYOTA THORNTON ROAD!!!🙌👏🤝🙏

It was a great experience, I love my Toyota RAV4!!

Toyota has proven over and over that they're worthy of my business. If you want fast, reliable service, honest advisor, followup for quality control, Toyota is your key to these standards. Thank you Anthony!

Terrible buying experience. Bought a 2008 Jeep Wrangler 4x4 with 47K miles which appeared to be a great deal. After taking it to my mechanic of 11 years(same company I've used for all my vehicle purchases), this Jeep needed maintenance ranging from differential fluid changes, leaks/gaskets, plus cv and ball joint replacements. The estimate was $3,500 in repairs. This location decided not to complete the repairs, so I cancelled the transaction within the 5 day window. If you decide to purchase from this dealer, then I HIGHLY recommend having a thorough vehicle inspection. I always spend $100-$150 upfront for an inspection for this very reason.

Most of the process was handled over the phone very effectively. The salesman was pleasant and knowledgeable. He followed up with us promptly on information needed. The salesman gave us a good deal on a good car.

Don't buy from Autonation Toyota!! I purchased a used Rav4 from them 2 weeks ago. They prepare to vehicle to sell and for to be safe and reliable for their customers. Within 2 days of leaving the dealership we had a tire going flat. I checked it out to see if it had a nail or screw in it. No it had a plug in the tire. There is NO way this car sat on the lot and the tire wasn't continuously inflated by the dealership. Very unethical and deceptive!! I would not recommend this dealership!!!!

Had an appointment to just get a complimentary checkup/tipoff at11:30am and got there on time, yet my car did not even get pulled to be looked at until 1pm after I went to the gentleman to ask what was taking so long. I waited yet another hour and a half until I went back out and found that my car had been done for a little while yet I had not been notified because he was with another customer and "couldn't stop to let me get my car and go". Horrible service!! I should NOT have had to wait so long for something so simple ESPECIALLY since I had an appointment.

The Salesman William M. was very professional, helpful, and pleasent. The Finance agent, Carl, was also very nice to work with. Chris, the tag and title expert was also very helpful. I enjoyed my experience at this Autonation location. Thanks again. Bob Staats.

Very nice and always professional

Pretty good didn't have to wait long on service. Waiting room was clean.

I recently had to switch to a different AutoNation dealership because the last one was sold and no longer honoring my pre-purchased oil & filter changes. I was distraught but came to AutoNation Toyota and they graciously honored them for me. Excellent Customer Care/Service from start to finish! Was treated with dignity, respect and never a moment where I felt unwelcomed or them trying to upsale me on any other services or maintenance not needed or due! I was very pleased all the way and will definitely be looking at AutoNation when it comes time for my next service, and new vehicle!

I always receive exceptional service when I go for maintenance and repairs. I usually request Joshua Bender. Always receive great service.

Good service and friendly service reps made my experience good. Would recommend this dealership to others.

If we’re ever in the market for another new vehicle we will definitely deal with Travis. We will also recommend him to our family and friends. He is knowledgeable, patient, personable and a pleasure to deal with.

I always receive exceptional service when I go for maintenance and repairs. I usually request Joshua Bender. Always receive great service.

The guy that sold me my car was very patient. The finance guy was nice and explained things so I could understand. They delivered my car because I was having a transportation problem. That was a nice touch. It would have been nice if they had cleaned the inside though. They did have to bring it from another dealership. My complaint would be that it took most of the day

I bought my 2017 Tundra here. It was my first online purchase. I got a fair deal on the truck. The truck looked way better in person! Photos did not do it justice. Extremely pleased. Between Jade and Bryan, you couldn’t ask for more honest and reliable group of folks! Shipping to Texas was also very reasonable. I would not hesitate one second from making another purchase with Toyota Thornton Road.

Curtis Gammage was so nice, patient and understanding. Curtis provided total customer satisfaction.

Mamadu was incredibly helpful. He answered all of my questions and more. I was impressed with his knowledge of the cars. He made my experience efficient as well! Overall, I recommend going in to see Mamadu for your next purchase!

My over all experience at Toyota was great. The salesman was very informative and helpful with completing the sale.

My wife and I bought cars here this weekend. We worked with Matt Metts and he was amazingly helpful and made the two purchases quick and easy.

We bought a used car from a different dealer, which turned out to have a lot of issues. The service department was exceptional in helping us through fixing the many issues.

T. Carter @ Toyota West!!

william got the deal I was seeking. nice vehicle choices!

We purchased a used 2018 Toyota Camry from Autonation Toyota and I want to say that my wife and I are very happy with this car. Everybody was very professional and all our questions were answered quickly.

I had a good experience at Toyota of lithia springs. I never have a issue when I go there.

When someone makes an appointment and reserves parts ( key and fob ) they should make sure to hold those parts. I reserved both items in advance of a service in 3-4 days and when I arrived for the service the fob was gone. I had to make another appointment to get the fob along with programming. I live 35-40 minutes away so it’s a real pain to come back. By the way I have two Tundras that I’ve serviced there for years.

I go to AutoNation Toyota on Thornton Rd every time to get my car serviced. The staff is always attentive to your needs and the service rep is courteous and keep you informed on the time when your vehicle will be ready.

Had an awful experience with another dealer and will never buy anything other than Toyota again. The only drawback if paying out right is you can only use one check. I Tried writing a check from two different bank accounts for my purchase but their system does not allow this other than that went pretty smoothly.

Great response to customers concerns. No one is perfect but it makes a difference when they can admit to errors and try to make the wrongs right!! They have a customer in me!!

What Can I Mr Keith Russ worked hard and long to put me on my new ride against all odds. If he says he can do it welp he can do it. He ?s a man of his word. I gave up but he didn?t. He and the rest of the Toyota Auto Nation team located on Thornton Rd is the best But Mr Keith Russ is The Man to see.

great service each time was there

AutoNation @ Thornton Rd definitely takes care of their customers. I knew what I wanted when I came in and recieved EXACTLY THAT! William McNiece worked with me to make sure I got a car with all the accesories that I wanted and got me a great price. I spent less time at the dealership than I do at the grocery store. I noticed a few scratches on the vehicle when I got it home & William texted me back immediately and is in the process of getting it fixed for me and I couldn't be happier. If you're looking for a great reliable vehicle this is the place to go ! & ask for William :)

I went for an oil change and not only did they waste 3 hours of my time, I still didn't get an oil change because someone forgot to take my car back over to the service department when they tried to convince me to trade it in for a low-ball offer. 2012-2014 Camrys have a faulty torque converter, a problem that I brought the car in previously to have repaired. It is now occurring again and is getting worse. Come to find out, the method they previously used to address the issue was not correct and my torque converter needs replacing also. When I took it there initially, it was under warranty (I actually thought it was a recall) but they just updated the car's ECM software as that was the protocol at that time. Since then, Toyota acknowledged the issues with the torque converter and has since began replacing them. No notification was sent to owners though. The repair of my vehicle, however, they said, is not covered even though I originally took it there for the very problem that they admittedly did not fix properly the first time. So, after 3 hours of trying to convince me that I needed to get another car because it costs more for me to pay to repair it, my car still has a bad torque converter which could potentially cause just enough of hesitation when shifting from 1st to 2nd gear that I could be rear-ended and I don't have the oil change that I requested. Absolutely unacceptable!

Working with Anthony Thornton, Anthony Ortiz , and Ornella has been a true pleasure. There was a never a time I felt pressured to accept a deal and they made sure I was comfortable with all terms and conditions of the bank. Anthony T. was very patient, he made sure to give me the "real" of car buying. Ash is the closer! He is always so pleasant and eager to give advice. I would recommend Autonation, as this is my 2nd purchase with them.

I absolutely love my 2018 Toyota Camry. I love how quickly I can go in for my services and get back out on the road again.

Travis made it quick. He helped me find exactly what I wanted and he’s the man the see on arrival. 4044349520

I was helped by someone who made my experience fun and easy. 10/10 would use him again. Travis holtzclaw 4044349520

Travis holtzclaw helped me get into a very nice 2017 Mazda 6 for a very good price, an low down payment. Was very patient an did everything that any salesman could possibly do for a customer. Call Travis if you need a great deal 404-434-9520

Annual service including tire rotation was done and I received my Toyota back 45 minutes earlier than promised.

Must see TRAVIS. I have been trying to get into a new car for a year now and no one else has been able to get it done for me but he DID!! He was very patient and understanding of my needs . And was able to get me a great deal on my new 2021 Corolla !! Thank you so much Travis ! Y’all text him for your new car ! He was incredible ! (404) 434-9520

Always exceptional service knowledgeable staff keep me informed

I brought a new Honda Civic a few years ago. My payments were really high and I decided to see what I could do about it now that I was a couple years in. After spending over 6 hours at Honda the day before with them being no help, I finally reached out to Travis. He went above and beyond to get me in the exact car I wanted and save me money. Highly recommend!

Great. Everyone was very nice and helpful

Very friendly. Will work with you.

Autonation service department was able to properly diagnose and correct the car starting issue experienced with the 2017 Toyota Camry, thanks service department!

Having my car serviced is always a stressful necessity for me. However, I forgot how fast and efficient AutoNation really is. As usual, they got me in and out with the professionalism, courtesy, and efficiency they have always displayed.

Very helpful and friendly. I would recommend them.

Good customer service and quick service and good job

I received great service from the whole team at AutoNation, but I want to give a huge shoutout to Mr. Travis Holtzclaw for helping me through the process of buying my first car. Mr. Travis provided great insight into the vehicles I liked and was great throughout the whole process. Thanks again for the above and beyond service!

Went in looking to purchase a used vehicle and came out with a brand new Toyota Camary. Czec was very helpful and patient with me. Thank you Czec!

In my opinion they are out to just sell you a car they Don't respond back to messages nor answer your calls. Took my car in to be service they didn't reset the computer nor returned my call when I had questions about my service. If I had it 2 do all over I sorry I don't think this would be the dealership I'll do. Not customer friendly.

In my opinion they are out to just sell you a car they Don't respond back to messages nor answer your calls. Took my car in to be service they didn't reset the computer nor returned my call when I had questions about my service. If I had it 2 do all over I sorry I don't think this would be the dealership I'll do. Not customer friendly.

Great. The service men were wonderful. I will sure recommend them to my family and friends.

I recommend Tony Thornton aka Tony the Tiger and his crew.. Winston Elliot, sales manager, Wesley Kim fiance manger did their thing and putting me in my new car!! Toyotathon going on now call him now for more details 4703629866

I made an appointment online but when I got there and the tech ask me did I have an appointment I said yes but he couldn't find it but he said I'll take care of you. It didn't take long and they called my name is sign the paper work and pick up my car.

Went in for 5,000 mile service. Professional and fast. Thank you.

Dennard was professional and friendly. Clean service area.

It was a very good experience but I do suggest that you get plexiglass barriers for your workers!

My visit on 11/4/20 at 7:30am for my 5000 miles maintenance service after service was completed my car was damaged on the front bumper, pulled the video I was right Toyota is taking care of the damage

I went to get my oil changed and I get charge $80.83 and I gave him a $10.00 coupon then I pay $70.83 is too much he charge me $7.19 for misc. charges

Very pleasant repair experience. Service advisor knew what she was doing and kept me informed as the repair progressed. Also discussed options that could lower the cost. Very easy to drop off the car and they have a large and comfortable customer waiting area. I do regret however, that you they don’t require masks or have seats spaced out.

Excelente dealer muy profesional

What is the point in purchasing an extended warranty with automation if when needed your are told we can fix you vehicle

Great sales people and quick delivery Exactly what we wanted to buy

Great customer service. Salesman was knowledgeable about his inventory.

Dustin Greenway also awesome service advisor.

It is hard to imagine a car buying process that is easier than what we just experienced. Mamado and Winston made a great sales team during the buying process. We bought a 2021 4 runner limited. Ask for either of these guys if you drop by.

Debbie was very good and helped us in every way. She made sure the mistake the repairman did was fixed

The experience was simply awesome and applaudable. I?ll be back there over and over again

Great. Our service representative was in training and did a good thorough job.

Their customer service is really great, even when I didn't have an appointment they took the time to address my issues!

Basic maintenance too expensive. Long process but that's anywhere honestly. They made sure I got the best deal for me.

Regular Maintenance was scheduled, fast, convenient. I was in and out quickly.

Great customer service. Received car when promised. Work was done well and without added cost from what was originally quoted.

fast oil change and satisfied with the quality of the work

Took my car in to be serviced and it was quick and easy my Servive person kept me updated on what was going on with my vehicle while it was being serviced. Answered all my questions and was very professional.

I was scheduled first for the day, and it took 3 1/2 hours to change my oil. This is every time, this is the absolute worst service department I've ever seen. On top of that the service advisor was rude.

They cheat you by selling things you don't ask for and then you end up paying. do not go to buy with them without seeing well that what they sell you

Great deals and very friendly salespeople who walked us through every step of our purchase.

Took my Tacoma in for a Safety Recall, and wanted them to look at a few other things while it was in. They charged me "service fees" to look at things that were clearly not working. So, I ended up with a $200 bill on a $10 plug. Also, they quoted me a $700 price to purchase and install a $120 part. I will never go back to this dealership. The service department is just a huge rip-off and I wouldn't expect anything less in the sales department.

Stopped by to make appointment for service, and car was serviced immediately

I had a great experience today with Travis. He listened to all my wants and needs and worked hard to get me a good deal on a car I loved. He was never pushy and was very patient with me. I highly recommend him!

During this Pandemic This location isn’t requiring customers to wear mask only the employees! THIS A TOTAL DISGRACE! I WILL NEVER RETURN TO THIS LOCATION!!! THIS SPEAKS VOLUME! THEY SIMPLY DON’T CARE ABT THE PPL WELL BEING ONLY TO GET YOUR MONEY WITHOUT PROTECTING THEIR CUSTOMERS!! I asked the manager abt ppl wearing masks,He stated No MASK IS REQUIRED,their were a few ppl in the waiting area without mask, one customer was applying makeup,coughing & also had the sniffles, others was without a mask....THIS IS SUCH A DISGRACE TO THE CUSTOMER,THEY CARE ABOUT THE EMPLOYEES (YEAHH) but NOT THE CUSTOMERS!!! WE’RE ALL TRYING TO GET THRU THIS PANDEMIC HOWEVER WITH THIS KINDA CARELESSNESS IT WILL NEVER END, FORMER CUSTOMER I POSTED A FEW MINUTES AGO THEY TOOK MY POST DOWN!

Had an appointment for a service on my car. The technician assigned was very pleasant, thoughtful and knowledgeable. It was a very pleasant experience.

The service department is extremely slow and unprofessional. I was asked to arrive to my appointment early so the person who I was scheduled with could leave work on time. I showed up early and spent 2 1/2 hours waiting on my oil change to be complete. No one check in with me about my car. When I would ask no one even knew which car was mines. Then when it was ready the guy who I now had been transferred to because, Courtney had to leave work on time, said he was looking for me 15 mins ago when my car was ready. I had went to the restroom and he didn’t think to check back in so I could know my car was ready. I had to check so many times with them on my car but they could only walk 15 steps once to let me know it was ready and when I wasn’t there they gave up. Guess I shouldn’t have went to the restroom after 2 1/2 hours waiting....how ridiculous. The sales department is okay but the service department is terrible especially since I bought a brand new car from this place. Do better automation.

Excellent. Ricky Taylor was professional, knowledgeable, and personable.

My Service Representative Debbie was awesome. She kept me informed during my repairs. Explained what the procedures meant for the best result of performance for my car . Well done! Thank you

Sonnie in the sales department was outstanding, got me what I wanted where I wanted to be. Made the whole deal over the telephone, text and email.

Great work and customer service! Ricky is the best!

The service department took care of my needs. Courtney kept me informed on additional services my vehicle needed.

Service Rep got me in and out quickly. I was happy about the quick turnaround.

The service I received was very timely and professional.

Terrible service and they do not stand behind their product. Will never give them another dime of our money.

Matt Metts is the fellow you need to see. He goes all out to make sure you're satisfied to the fullest. Before, he lets you go.

Good service was had at Toyota yesterday.

Very helpful and friendly

Took too long to have had an appointment. Price was to high sac well

Repairs and service were done properly and a very timely manner.

August 13, 2020 I recently purchased a used car with your Toyota Dealership Thornton Road, GA. Carvana is sooo much simpler and straight forward. We are going on 10 days now and I still don’t have any papers or temporary tags that I paid for. The original deal was supposed to cover delivery. LET THE GAMES BEGIN!!! I signed the updated quote they came up with and then got a call that delivery was not included after asking the salesman several times if it was before signing. He also said that he or another person would likely be delivering it. The papers arrived to me instead of the notary (notary’s name, but my address) 3 days after quote was signed. We did the papers and she took the check and sent it back to the dealership the next day via FedEx overnight.... and it was 2 days later that I heard from someone. They had gotten the check and it was verified. GAMES CONTINUE!!!! At this point I found out that now it was going to be delivered by transport (pickup truck with a regular trailer.) It would be the following week for delivery. Monday comes and I have to contact dealership to find out it would be Tuesday delivery. It wasn’t delivered Tuesday, and I didn’t receive a call telling me it was delayed. The vehicle was delivered Wednesday afternoon. This was a week after you had my 36K and I had no paperwork or anything to prove my purchase. That’s right; the vehicle came with no papers or tags. Just one FOB. They should have noted that there was only one key FOB and no other way to access the vehicle in the sales info as those are very expensive to get and having only one set of keys should be an insurance issue. Insurance issue if insurance company covers locksmith if you lose or lock your one key in the car. You say no haggle in your advertisements but when you send a quote it contains items like: • $300 mats.....Weathertech ones are less • $1000 paint & Scratch protection...for a used car that already has scratches???? • $699 document fee - obviously not to pay for documents as they haven’t been delivered yet, even though the vehicle is here. If you’re going to try to do a delivery service you better get your act together. We will see if FedEx gets here at a decent time tomorrow so that I can actually drive my new truck or perhaps I can make a special trip to FedEx Facility to pick up tonight. 5 day return policy will be gone by the time I have much time in it. For in industry that want to change their persona...this was not the way to do it.

Took a long time to get an appointment. Went to the dealership in mid July for scheduled maintenance and was told that I had to make an appointment. Had to wait until mid August for first scheduled maintenance which was now well overdue.

Very helpful and friendly. I would recommend them.

Staff exceptionally professional and friendly. Made me feel welcome as a return customer.

Great experience. Worked hard to get what I needed.

Great experience from start to finish with Matt M. He really listened to what I wanted and gave me the best options. I love my car and am impressed with the customer service I received from him. I definitely recommend asking for Matt to help if you are looking to buy a car.

Anthony was extremely professional and helpful. My air conditioner was not working properly. He was amazing!

I took my Highlander in for a recall on the low pressure fuel pump; I had the engine air filter and the cabin filter replaced as well. I was in and out in less than 4 hours. The facility was in great condition and cleaned twice a day in these challenging timed, My overall experience was phenomenal.

Wonderful service, great customer service, but I really miss my coffee....

Excellent service... ALWAYS !!! I have purchased my last two autos with AutoNation Toyota Thornton Road and will continue to go back. GREAT staff !!!! Highly recommend !!

Excellent customer service and very professional.

This is my go to spot in Georgia for all my service needs.

Our salesman was super nice and made sure we completely got all questions answered. Inventory was very low due to the corona virus, but they were able to locate just what we wanted.