Recent Reviews from AutoNation Toyota Thornton Road

When we first came in to look at the cars we were interested in ,Hugo helped us on any questions we had. He gave us a tour of the cars we had in mind, As We where not set on what we wanted exactly and we appreciate that he was not pushy. Something we have experienced in the past and has made us want to run for the hills.A few weeks went by and Hugo checked on us to see if we needed any more information and sent us new cars they were going to receive at ToyotaAuto Nation. Once we where set on the exact car we wanted we did not fret to call Hugo and that same day we where set to receive our new family car. A few days later we received a call from Hugo our car was there earlier than expected ! Hugo was very friendly informative bilingual and driven to get us exactly what we wanted! It was the best experience as new car owners highly recommend!

Diane was amazing at helping me pick out my first car!! Highly recommend. Easy and simple process.

I have a great experience.

Magy, our sales rep was fantastic. Very enjoyable to work with and very helpfully with explanations as to each process.Highly recommend her as a sales associate.

This dealer loves to play games with you on the phone. I called asking about a used vehicle that they told me was available, only to call me back an hour later and tell me that someone was in the process of buying it. Nobody could give me a straight answer on the phone or email. Every time I called or sent a message, I heard something different ranging from the car is available, to its sold, to its pending. I left it for the night and called back the next morning and I had to speak to about four different people to get a straight answer only to finally tell me that the car is sold. I'm not sure how difficult it is for them! They wasted my time and I would not recommend anybody go to this dealership. They are all completely unresponsive on text message. They kept trying to setup "appointments" instead of giving me an answer.

Tony Thornton was very nice and Winston and Ricardo were very helpful. I’m very appreciative of the whole process. The general manager Jade who was able to get the whole process done is a true boss!

Thank you Jose Garcia for the help and service. Today I buy my dream Car thanks too you.

I took my car there two days ago. I felt as if I was charged more than the job performed. My light came back on 24 hours later. I called to speak to someone concerning this issue and was told someone would call me back and never heard from anyone. I’m very dissatisfied with the work and customer service.

Irmani Pruitt -- Very polite and friendly. Not the typical pushy salesperson.

Imani was great. we called her earlier on in the day about a car and even though by the time we got here she was dealing with another customer she made sure we got taken care of. We didn’t leave with what we came for but we left with something better.

Awesome service buying my first vehicle at AutoNation! Alex D and Lamin T 10/10 were of great help

I had a great experience at this Auto Nation Toyota Thorton. This is where I bought my first car a Toyota Corolla and just purchased a Rav 4. Melvin Santiago listened to everything I wanted and made sure to get me everything I wanted. I would highly recommend Melvin and this Toyota dealership.

Kelly was great. We stopped by on our way to Augusta. We were already hours behind schedule due to unforseen circumstances. Kelly and my wife discussed our visit while on our way from Nashville. Kelly already had the car we were asking for pulled up and ready to test drive. They had us out of there faster than any other vehicle purchase I have ever made.

Gracias a Jose y Stephanie un servicio 5 estrellas, y me atendieron en español eso para mi es muy importante un excelente servicio y muy profesionales estás 2 personas les doy mil gracias por cumplir mi sueño de comprar mi auto.

Simeon Collins was awesome with finding a reliable and comfortable Prius. I own a Sonata which is so unreliable. The staff at Auto Nation Toyota was amazing with finding me a reliable vehicle and HYBRID! Thank you Lamin, Carl and Simeon for all your due diligence and assertiveness with my situation. Go to Auto Nation Toyota in Lithia Springs THEY WILL GO ABOVE AND BEYOND!!!

Ornella was great, she is the reason I purchased my car at your dealer. She followed up with calls, email, and texts. Super friendly and very professional! I was going to get my vehicle at World Toyota but Ornella took great care of me and my needs.

Just got a new car Miss Diane is superb. Everyone one at Toyota was very patient with me and they will always have my business. Thanks Diane

Replaced calipers that didn’t need it, replaced perfectly good pads and rotors without my permission. Grease and grime left on my seat and door handle. I honestly am not sure why I continue to use this dealership. They are very unorganized and Toyota Quality is not present here

We paid cash for the car. They didn't listen and they ran ran credit checks . Took too long also. Won't be back.

My service advisor Tolliver Ravon is very good and knowledgeable in the job. Meeting him for the first time he gave me a good advise concerning my vehicle. I think he deserves a promotion.

Melvin made my car trade experience easy, he was patient through the whole process with me. Even with issues, he made the transition very smooth. Melvin assisted with finding a car good for me and perfect for my budget. Thank you again!

Great customer service! Anthony Cox, Service Advisor did a great job explaining what service needed to be performed on my vehicle. Highly recommended.

work with ya and listen to what you wants

Process was super easy and Imani went way above and beyond to get me the perfect car. Great experience and you want to ask for Imani, trust me.

My Rep Tionna made purchasing my new vehicle super easy and worth the trip, she was very knowledgeable and professional, she made sure to explain each step of the process and helped me to find exactly what I was looking for. I recommend going to see Tionna at this location for all you purchasing needs

Kelly Banner was EXCELLENT!! From the initial phone inquiry, she was courteous. She patiently waited for us to arrive and had the car ready to test drive upon our arrival. She was very knowledgeable, and was there 100% during our buying experience. She was not pushy, and was very down to earth. She is definitely for the CUSTOMER! Kelly exceeded our expectations, and we drove home a 2022 Avalon Hybrid Limited😍 HIGHLY RECOMMEND!! The whole staff was helpful and spoiled our 5 year old🤩 We drove from NW Tennessee and would return!!

Kaihan and William Were very helpful and professional. Kayıhan found me exactly what I wanted and other dealerships could not. And will you made it happen.

Excellent customer service.

Johan Salazar are the best team, and the service it's so great!

Had à gréât time and was well worth the wait thank you guys so much

Great experience at Autonation Toyota. Kelly Banner was our sales person. She was wonderful and very helpful. Kelly made the process very easy, from answering all of our questions to assuring me before driving 2 hours away that the vehicle was in great condition and worth us driving to take a look at it. She stayed passed closing time for us to buy the vehicle, and even though it was very late when we arrived she didn’t make us feel rushed looking at the vehicle as most places would if you arrive 1 hour before closing. Would definitely recommend Kelly to anyone in the market for a new or used vehicle. I fully believe after a long day of work if I would have spoken to anyone else besides Kelly when I called to ask if the vehicle was still available I would not have made the trip. She was so nice on the phone and such a great personality I knew she would take care of us. Thanks for such a great buying experience Kelly and Autonation.

Jose garcia colantoni mil gracias por su gran attention es un gran bendedor estoy suma mente agradesido com el por su ayuda y muy satifecho com mi nuevo auto bendiciones Jose garcia

Our recent experience with my son as a first time buyer was awesome. Everything from Kyle being a great salesman to the finance expert. Everything was top notch. We will return when we need another vehicle.

Courtney was friendly and helpful. I would recommend his services to my family and friends. I noticed my car wasn’t starting properly and he recommended a battery and now my car is starting like it should.

Johan Salazar was very helpful getting me into a SUV. I would recommend him to anyone looking to purchase a vehicle to ask for him by name. Very pleasant energy.

Johan Salazar great employee enjoyed being helped by him

If you’re looking for a great option to buy a car, come here and ask for José. Si estás buscando una excelente opción para comprar tu carro, ven y pregunta por José. Excelente atención y lo mejor, en español.

Excelente servicio de el señor José Garcia. Está muy pendiente de el proceso de principio a fin muy recomendado

The service is okay

Great sales experience. Skyler was awesome and help walked me through their process. Ultimately they were willing to work with me to get me the car and price I wanted!

The process was quick and painless. From the second we parked, everyone we came in co tact with was very friendly and eager to assist. Kyle Rhodes, our sales rep was awesome and very patient. The car we purchased is for my son who will soon be 16. We initially came in to look at one car but saw another one we liked as well. Kyle was so helpful and very knowledgeable about both cars. I would recommend Thornton AutoNation to others as well as Kyle as the sales rep. Big thank you Kyle. Thanks to management and also the finance officer "Junior Vallejo" for making this seamless.

Me atendieron en el idioma español excelente trato muy amable se los recomiendo acá logré hacer la compra de 2 Tacoma’ 20021 muy buenos precios

Big thanks to KYLE! He helped us get the perfect car for my wife. He made sure that we were educated on all the features and details and he took his time to listen to what we were looking for. Exceptional customer service! I will definitely be back to buy our next car from Kyle! We appreciate the great experience buying my wife a new Toyota Camry from AutoNation Toyota!

Travis met us at the door and was ready to help out. Because I did some work online Travis was able to pull it all up and the search was very narrowed down and easy. Financing went smoothly and we left with a vehicle within a few hours. This is the fourth car we have purchased here and it will be where we go in the future.

Tionna is an excellent Salesperson. She listened to my request, worked with me patiently and sold me the truck I wanted. I will definitely send referrals her way.

HUGE THANK YOU, to Kyle Rhodes! Excellent customer service skills, takes his time to understand and cater to your wants, needs, and concerns! He went above and beyond to make sure we were happy and satisfied! Couldn’t have asked for a better experience! We will certainly recommend Kyle to anyone looking to buy a new vehicle! Kyle will make sure you get the deal you are looking for! Thanks again for a great experience!

Mamadu greeted us before we walked through the door and our experience was amazing from start to finish. He was patient, courteous and more than will to work with us to get us where we wanted to be. He made the car buying experience for my mom effortless!

Awesome service from Lamin and khiry got me a good deal for a Toyota Camry

It was a pleasure to work with Tony Thornton, Anthony Ortiz and Wesley today for the purchase of my new Toyota. Always the best experience from the time we walk in till the time we leave.

Bj took care of us thanks for making my night

Es mi primera vez comprando un carro cero millas y la verdad me di cuenta que estaba mal al comprar carros usados con pocas millas la calidad de atención los precios y el financiamiento que me ofrecieron fue excelente a parte que todo el proceso me atendieron en español GRACIAS Jose Garcia Colantoni de verdad espero hacer negocios nuevamente con ustedes.

Great experience. Thank you Diane Velasquez 😃

You have found the right dealer. I could not have been more pleased with my experience. After having worked with a couple of other dealerships that I found to be less than scrupulous, I took my business to AutoNation Toyota Thornton Road — what a contrast! Tyler, my salesperson was committed to making what seemed like the impossible happen. I found the team at this dealership to be patient, professional, ethical, and courteous at every level. I have already recommended them to friends and colleagues who are in the market. I strongly advise that you save yourself the headache and work with this dealer. You won’t be disappointed.

Tionna was very nice and helpful I left out with the car that I wanted…

Had a good experience, getting the information I need to drive away with exactly what I wanted with the price I wanted. Thanks to Johan Salazar for taking the time to help me.

Great experience thanks Matt and Johan my husband is happy 😊

I am very happy with the assistance and amazing customer service I received from Hugo! My questions and concerns were addressed thoroughly and efficiently.

You have a great staff and there is no need for improvements. Ricky T, is a great Service Advisor. AutoNation will always be my go to for any service. My service was completed on November 9, 2021.(2018 Toyota Rav4)

Thank you tionna pleasant! You was such a good person to work with and made my experience that much better and my family love the car btw! You go girl!

I really needed a new car and I’m happy I came to Toyota! My salesperson, Hugo, did an excellent job answering my questions and overall provided wonderful customer service. I highly recommend buying from this dealer!

Great experience! Tionna was very kind, courteous, and knowledgeable about the vehicles!

Tionna was amazing!! She was very knowledgeable and professional. I will purchase my next vehicle from her.

Before: I was asking about a vehicle I had purchased and asked support for help on the status of my 2021 Tacoma TRD OFF RD 4X4.I am not getting an answer about that. Instead they sent me to another department. It has been 3 weeks since I purchased it. Also, customer support cut off chat and I was still asking questions. Bad support!!! Literally and its my 1st time buying. After: I have returned to give a 5 star rating to Jose, he has given me a call and due to miscommunication we were able to settle a meeting to discuss options and explained very thoroughly about what they were doing. Knowing that Jose called back and willing to sell me the truck that I need has given me hope and he is talking me through to re-negotiating to get the vehicle that I need faster. Very helpful and leadership skills with integrity added to it.

Kihry was the first person to greet me when I walked up to the doors & helped make my car dreams come true! He was so friendly & personable, it made the experience so easy. Thank you so much for all your help!

Excellent customer service. Servicio al cliente excelente. I recommend Jose Garcia in AutoNation Toyota of Lithia springs if you need to buy a car. Jose speak spanish.

Tionna was more than helpful she is very professional, kind and courteous always willing to go the extra mile she made my experience joyful and I was very pleased and excited to purchase a new Rav 4 from her and her team .. keep up the great job AutoNation Toyota of Thornton Rd 👍🏽

Tionna was extremely professional and very helpful, just an outstanding experience in

Tiyana was very sweet helpful as well as Lamin the sales manager, they will work with you, fanatastic job for getting me a car thats dependable and reasonable!!

Employees were very friendly and helpful! Got me in & out in a timely fashion while being professional!

BJ was great kind and ask me over if I needed anything checked on me while I waited for my car.....very friendly would recommend him to anyone

Soy Guillermo Ocampo y Quiero dar las gracias a Diane velasquez que hizo lo imposible por conseguir el coche que buscaba toyota corolla Le 2022 rojo ruby es una persona amable te ayuda en el proceso de tu compra , cumple con los protocolos de la pandemia . el lugar esta limpio vengan y comprueben por si mismos. incluso se tomo la molestia de traer mi coche personalmente a mi casa ya que en ese momento no estaba disponible aun. Definitivamente la recomendaré a mis amistades . HABLA ESPAÑOL ✅

Gran experiencia, todo tranquilo, correcto y rápido, en el mismo día se dio la oferta y se hizo todo 10/10 Recomendado

Had a great experience with Melvin on our purchase of a 2022 Toyota 4Runner last night. He greeted us right as we walked in, let us take a look out on the lot, and was able to get us thru negotiating on the finances to get us where we wanted to be. Friendly attention, great customer experience, and follow up calls are top notch. I recommend him and se habla español! Will be referring friends n family along with being repeat customer because the Brand Toyota is an awesome product too! Thank u!

So kind and helpful!

Thanks to the service department. Helping me keep my Corolla in good shape. Anthony Cox is my advisor, very nice person, very knowledgeable about the car. Will go above and beyond to help.

Estoy muy agradecido con José García Colantoni porque es una persona muy profesional y con mucha paciencia, a todas las personas que trabajan en este Dealer por darme toda la asesoría que necesité a la hora de comprar Jose se encargó en todo momento de explicarme todo paso a paso y lo más importante que me atendió en ESPAÑOL, les agradezco a todos hoy me voy feliz con mi Toyota Tacoma el auto de mis sueños.

My experience here at Auto Nation Toyota on Thorton Road was beyond EXCELLENT. I had the opportunity to work with a fantastic salesperson, BJ. From the day I put in a request, he was on it. I honestly was nervous at first but he made me comfortable knowing I was getting the car I wanted. He made sure to keep in contact with me and updated me on the arrival of my vehicle. BJ introduced me to his finance manager and I was very satisfied. When I came in on yesterday to pick the car up, BJ made sure to help me set up my Toyota app before I drove off the car lot. If I could give him 10 stars, I would because he definitely deserves it. Thanks BJ for selling me my first brand new 2022 Toyota Camry .

Kyle was exceptional. Awesome personality and great deal. Thank you so much Kyle.

Such a great experience! Tresphor (tre) picked up kia from Kennesaw! Bring here here to give her such a great experience! Then we got greeted with Seymour that was determined that he do everything he can to make sure we are happy! Well we are completely happy and 100 percent satisfied with our AutoNation Family! Special Shout out to Jade also, for being the overseer and making sure everyone is taking care of us! We will be back to get more vehicles in the future!

Alexander was an awesome salesman. Matt was an awesome financial person. Pleased with everything so far. Highly recommend this store

Me and my wife Elisha have been looking for cars for a week now and had a hard time getting honest people, until Kyle gave us a call and we went into Litha spring auto nation Toyota and my man was a huge help and will recommend anybody to him. Gave us a full run down on what we was asking a full tour of the car, also at the end made sure the car was clean washed and had the red carpet laid out as we enter the car. I will say this will be the Toyota I will come to for now on

Keith is outstanding! I had a great experience at AutoNation Toyota Thornton Road. Keith made me feel comfortable and took good care of me. He was very personable and professional, but also worked efficiently. Junior in the finance department also handled business quickly and had a great demeanor. I love my new vehicle and highly recommend considering AutoNation Toyota.

My review is 100% for our salesperson Skyler. His professionalism, knowledge and the representation of his product by far exceeded my expectations. He alone had honesty and integrity! Thank you Skyler!

Ravon& Corey handled my unexpected vehicle issues quick and efficiently.

Had a great experience at Autonation toyota thorton . Thanks to kyle and maggy for great customer service , understanding my needs and being cooperative with me and answering all my questions. Will definitely give business to them in future and recommend them to my family and friends

exelente atención , Johan Zalaza

Alex D was patient and worked to get me the deal I wanted. Go see him he’s awesome

They canceled my sales appointment and asked me to said 50 minutes for the next available appointment. The option to wait less was to get in a car with a salesman that wouldn’t pull his mask above his nose.

My experience was Amazing! Definitely recommend William M. In the sales department, Ricardo was awesome in finance as well!! They were able to help me get my dream car 🤩!

Phenomenal experience with Angel. Best customer service in the industry!

I got a new car from there and be having a problem since I drove it off the lot, been there the whole day just to be told take it to the dealership where I'm from Miami to have it checked, Brand new w/7miles on it, then a recall, got that fixed and the same problem keep occurring, FROM DAY 1

Muy buena experiencia la que tuvimos al comprar nuestro carro en este lugar la atención por parte de José García Colantoni quien fue nuestro sales consultant al mostrarnos las alternativas que teníamos para elegir y sobre todo la explicación del proceso de la compra , lo recomiendo 100 %

After having no luck with other dealerships and been given the run around and false promises, I decided to try one more time. Before even wasting my time on driving there, I contacted them and told them my dilemma. Told them I wanted to make sure there was a vehicle I could actually qualify for and purchase. Kay was very responsive and helpful. He did all the work to find me the right SUV in my price range. The whole process from start to finish was less than 2 1/2 hours!!! The finance team was precise and quick as well as finding me extra discounts. All in all Kay is the man! I wish I would've went to them sooner. But I'm extremely happy with my new vehicle. I'll definitely recommend it to anyone who needs a vehicle with less that good credit.

I had a wonderful experience buying my used car at this dealership. The sales people were friendly and efficient, the manager was helpful in the process, and the finance department was rapid and straight to the point. I would recommend this dealership for your car purchase.

Do not buy a vehicle from them. They are very misleading and will tell you what you want to hear just to make a sell. We went in there looking for a suv and where told we could only be financed for a 2020 toyota Camry a basic model. We where told if you make all your payments on time for a year we could upgrade to whatever we want. After having knee surgery we have went back three times to be turned away. Now we are told your credit isn't good enough or you need 4 to 6k down.they even tried to sell us another car with the Camry. They are not the dealership to buy from. Will lie to get you to buy a car. We will never go back to them ever again. They do not care about customers. Only money..

The experience was top notch. Will recommend to family and friends.Big shout to Kyle Rhodes and lamin for making the deal happen

Gracias me trataron muy bien al 100

I had the opportunity to share an experience with my great niece to purchase her first car. With the challenges of her being a first time buyer, Matt and Tionna made the transition a great moment for use....

I’ve had the best first experience with Auto Nation. The customer service was absolutely great. Tionna and Matt definitely helped out so much with purchasing the car. I’m so pleased and will definitely recommend family and friends here!!!

I would like Thank Mr. Keith Russ and the Toyota Team for all their professionalism and awesome experience in the purchase of my new 2020 Corolla. Shout out to Ricardo in finance!!!

Keith provided great customer service on the deal for a new vehicle for my company. I literally spent less than an hour in dealership for the transaction. He’s a straight shooter. I’d recommend anyone to shop with him and receive a great car shopping experience! Thank you Keith. We will definitely keep in contact.

Johan Salazar was a great help and facilitated my purchase. Thank you very much.

Thanks so much to Kyle Rhodes for helping me the truck I was looking for. I appreciate his personalized assistance, professionalism and expeditious service. He’s a great… ask for him!!

Brian is the best!! thank you so much❤️❤️

Travis and Carl were the best sales team I’ve ever experienced. Found me my dream car, made the process super simple and we’re straight forward with everything.

Thank youuuu Lopez, one of the most friendly and helpful people I’ve meet in my life. Angel you were cool and thank you again for the new car that I’ve been wanting to get

What can I say about AutoNation Toyota Thornton Road......Well, for starters I walked away with a reasonable car loan and car keys in my hand the same day that I visited the dealership. I had the best team a byer would have loved to have working for them, Travis (Sales Department), Winston (Sales Department) and Ricardo (Finance Department). Remember these awesome team members by name when you stop in......You won't regret it! I have never been happier! Thanks AutoNation Toyota Thornton Road! It was a pleasure doing business with you!🤝👍

Great experience with Diane I actually came for a 2020 and left with a brand new 2022 Corolla!

Johan is very good 👍🏿

Thanks for reaching out to me @Lamin, means a lot

Tionna sold me a car yesterday and she was amazing! Really sweet. Helped along so well in the car buying process. Thank you Tionna!!!

We worked with Lamin (Internet Manager) and Skyler (Sales Advisor). Although we encountered a hiccup the associates maintained professionalism and delivered a pleasant purchase experience. We would recommend purchasing from AutoNation Toyota, ask for Skyler.

Purchased used car from this dealership at the time of purchase everything went relatively smooth. However without going into deep details they did a faulty cosmetic repair and vehicle was missing parts that they didn't fix completely, the repair ultimately failed within days of having the car, the salesman saw it and ignored it. I contacted a manager (Davis) he committed to resolving it but never followed up essentially ignoring phone calls and emails. The issue has now been escalated to the GM. 6 months later the GM never responded... #sad

Was here at Toyota today and Mamadukes balde helped us he was fully satisfied with his performance helped us through start to end thank you again.

Anthony Ortiz (manager) and Skyler (salesman) took great care of us purchasing my 2020 GR Supra! Great experience ☺️

Fast And Quick Service Prompt And Very Attentive. Thank You For Being So Responsive 💓

Una buena experiencia con el joven Hugo muy bien atendido por el gracias a él ahorita pude sacar mi camioneta que tiempo que deseaba una troca y ya la tengo me dio un buen tiempo esperando tuvimos una buena charla los recomiendo en especial porque es muy amable fuera de que quiera vender excelente

Huge huge thanks to KYLE my salesman! He knew exactly what I wanted and the moment he got his hands on the keys, he called my husband and sent pics of my dream car! From the moment we walked into the dealership we were treated with excellent world class service. KYLE and his team made the deal smooth and easy for me, and I was in and out with my new car in no time. Kyle you get 1,000,000 stars from me and I can’t thank you enough!! I recommend him to anyone looking for a salesman who is attentive and knowledgeable on their new car purchase. Thanks again and again

Alex Demmings helped us find a great car

Johan Salazar Habla español y explica Todo Buena experiences

Fuimos muy vien atendidos por la seńorita Diana gracias por el cervisio

Friendly service

Best service! Travis Holtzclaw and Matt help us upgrade our vehicle for our growing family. They took their time to find us the best car, gave us great/helpful financial advice, and the best service. We are pleased with our purchase and highly recommend them to help you find the right vehicle. Thank you guys so much!

The response was very kind and helpful.

I just bought a 2021RAV4 from Autonation , 1000 Blairs Bridge Rd Lithia Springs, GA 30122United States, from sales person to financial heads all of them are really caring and supportive. our sales person HUGO, he is amazing guy. lots of efforts he put in really helping me out in buying this car. Cheers Mr Hugo!!

The staff at Toyota was very kind a helpful not pushy at all. Hugo Cervantes was my Sales Associate. If you need someone who will go above and beyond please ask for him. He is also bilingual for all my Hispanics that need help to make things go more smoothly Thank you once again Hugo Cervantes

Ohhhhh Conseguí el carro que yo quería, modelo, color, año, trim en AutoNation Toyota en Lithia Spring con el vendedor José Garcia, Excelente Atención, Personalizado y en ESPAÑOL. Lo recomiendo al 100%.

Disgusting people work here sold me a charger that had dry rotted heater core hoses overheated and smokes first drive home they didn’t reimburse me and it needed motor mounts don’t buy a car from Liam or here at all

I had an amazing experience with AutoNation Toyota. My sales professional, BJ Walton, made the process very smooth. He listened to what I wanted in a vehicle, was able to locate a vehicle that matched what I wanted, customized the deal to meet my specification and kept me updated on the transit times while the vehicle was in route. If you're in the market for a Toyota, definitely contact BJ at AutoNation.

I had a wonderful experience working with Diane at Toyota Lithia Springs location she was very patient and helpful finding my vehicle.

Very excited and happy with our truck purchase!! Alexander D. was the best! Took the time to answer all our questions and help us find the right truck! Thank you!

The salesman johan salazar was one of the kindest and funniest people I have encountered in my journey in buying a car. Very professional style and mannerisms, very much recommended for any one wishing to buy a new or used car!

Skyler was absolutely fantastic helping my wife and I get into a new (used) vehicle! We had certain things we were looking for in a vehicle and told him what we wanted and he showed us the perfect vehicle. Skyler was extremely informative with all of the options of the vehicle and details of it. He worked with us on our price and down payment. Hands down come see Skyler at Autonation Toyota!

Excelente servicio , les recomiendo comprar su carro el vendedor jose García colantoni nos ayudó mucho para comprar nuestro carro recomendado

Go and see Mr. Mamadu !!!! He was the best car salesman I’ve experienced in a long time! He was upfront and honest with our entire sales process! He was efficient and explained our sales process easily for my 18 year old daughter to purchase her 1st car! We are extremely excited to do business with him and Auto Nation Toyota! If you are looking for a dealership to do business definitely come and see Mamadu!!! Thank you so much for your help! We appreciate you so much ! I will send everyone I know who needs a car to Mamadu!

Great service Tony & Jay !

Skylar was a great salesman!

Magy was great to worth ! . She was very patient with my son who is a new teen driver . Very professional . I would ask for her when buying from Toyota .

Excellent service

The miracle worker Keith russ !! You the man and you in clutch today!

BeeJay was an amazing help him and junior did an amazing job working with me to get my 2022 corolla

Alexander!!!! was my salesman and he really made sure everything he promised was honored!! He went above and beyond to make sure my visit was just what it was EXCELLENT!. MATT followed up with the same OVER the top customer SERVICE!! And WESLEY K. sealed the deal with me that this place was the RIGHT place for me when he took his time to make sure I understood the whole process... Thank you to MY team.. You all ROCK!

Kyle was outstanding. He really went out of his way to assist and help me with my purchase. Thanks Kyle!

Bought my first dealership car from autonation Toyota on Thornton road! Very helpful once you are in person! Diane and Simeon did a great job with helping out!

Alex Demmings was truly amazing! He was attentive, patient, and knowledgeable. His customer care is top notch!

Skyler was very helpful and informative!! He made me confident in my decision and he was easy to work with. I had terrible experience dealing with aggressive car dealers, but he was EXTREMELY patient! Give him a raise!!!!!!

Just bought a new car from AutoNation Toyota at Thornton Road, thank you, Kevin, Anthony and Junior working with us!

Melvin and Travis were awesome to work with. They hooked us up with our trade in and new Truck! Definitely recommend and will buy from again!

Reccardio Mitchell always takes best care of me and my family when it comes to service, he always goes above and beyond for me! He always makes sure my vehicles get proper service, super friendly and professional. Thanks for everything my man!

Melvin and Travis were very helpful and valued our time and money. Fun to work with and made the deal happen!

Wonderful People! Kevin and Winston were so much help Thanks

Nice people but they didn't instill a lot of confidence.

Extremely helpful and friendly. Definitely recommend to a friend.

Brian took time out of his busy day (and probably missed lunch) to help me set up Bluetooth services in my 2017 4Runner. He knew he was not getting a sale and I pray he did not miss one. He made me feel like I was the only person on the lot. He is awesome.

William was awesome in helping us find our perfect car! We were looking for just a basic third row SUV and he found us one that had all the bells and whistles plus more! Y’all go check them out and ask for William McNiece!

Great experience with Kyle!

I had an excellent experience working with Peter Carver! There was excellent communication through My selling process and I was treated with fairness and respect! Peter also helped give me advice on how to correct a title issue prior to the sale. My experience with the dealership as a whole was great. Very friendly staff and a clean and safe environment since we’re all still trying to deal with the Covid-19 situation! If I ever deal with Toyota again, this is where I’ll be! Thank you again Peter!

Really nice people who really do all they can to help you get in a car an get a good deal. I really appreciate my sales associates Magy and lamian and Thank you Ricardo for the coca cola.

Amazing customer service. Diane V. was professional and made the process so smooth. Their team was warm and welcoming. Thank you Diane!

Sales Consultant Mamadu Balde was a fantastic sales man and made the normally painful experience of purchasing a new car rather effortless

Muy buena atención al cliente y lo más importante es que tienen personal que te ayuda en español y te explican muy bien. Gracias a Hugo cervantes por su ayuda

Jose Calontoni was a great help, knowledgeable, and worked with me in a timely fashion. Overall smooth experience

Muy Satisfecha con la ayuda para comprar mi camioneta en especial a Jose que es un excelente vendedor, muy dedicado y excelente persona.

Exceptional experience! I highly recommend from start to finish was a breeze.

Kyle did a awesome job getting us in and out with purchasing a new car👍🏾👍🏾❤

Best Car dealer I've dealt with in my whole life Johan knew his stuff from hood to spoiler. He treated us with respect and wasn't pushy. Dealership itself was nice, clean, and had a good variety of vehicles. We also got what we wanted for our trade-in, sealed the deal!

We live about 6.5 hours away from this dealership but from the beginning of this journey Kyle Rhodes was the consummate professional. He answered all of our questions and guided us through the purchase process and made the decision to travel that far an easy one. He was extremely professional and knowledgeable but still personable! Thank you Kyle for all the attention to detail and awesome customer service!

Kyle was awesome! He made the whole process very easy took the time to make sure me and my wife were comfortable and taken care of.

Great customer service, with great manager, He knows how to serve the customer, and always looking for the best interest for customer first, thanks.

This is by far the worse experience I've had having my car serviced in the 16 years of being a Toyota owner across Florida, Georgia, Texas, and California. They are big on trying to up sell you on services you don't need like transmission flushes and even an oil change (I just got my oil changed at another Toyota less than 6 weeks ago and have driven less than 100 miles in that time). I went to the dealership for a diagnostic because I was having trouble with my battery and was told it would take 2 hours. After 4 hours, I had to proactively call and see what was happening with my vehicle. Things were chaotic in the dealership when I arrived to drop off and pick up my car. There were service technicians helping people who clearly came in after me before anyone acknowledge my presence. There was no shuttle although they said there would be so I had to spend $30 on a Lyft. The plastic that goes across my seat was still in my car when I got in. Suffice it to say, I will not be returning to this location again.

I had the most pleasant and easy experience ever!! Alex & Simeon were incredible and Alex made my search super easy and smooth sailing. Would def recommend to anyone looking to find a great deal on short notice !!!

This is the second car I have purchased from AutoNation Toyota Thornton Road and my experience this time was amazing. I was reluctant to go because I haven’t had a car payment in 4 years but my 07 camry was almost at 300,000 miles and it was time. Brian Morgan was amazing. I told him what I wanted and I said I know I’m asking for a needle in a haystack but I suggest we get to digging. In less than a week He found the perfect car, it checked off every box I gave him. It was in Miami but it got here to Atlanta in 2 days! I’m super happy with the service I received he even came and picked me up when I sold my car and didn’t have a ride! Brian was amazing so if you are in the market for A vehicle call him. Ima for lifer when it comes to Toyota

Mitch WAS RUDE-I value customer care and he does not at all. Could have done with out the smart comments. You can see that he does not care about what the customers need and this is a problem.

I had an amazing experience at the Auto Nation Toyota Dealership, my Salesman Brain Morgan was very helpful and made me feel like family and not just a customer, I highly recommend him as an auto salesman if your looking for reliable transportation…. Very Professional as well I enjoyed my car buying experience

really nice and helpful. When my first choice was not working they were truthful about the car in that they could not fix it and help me find another car. Can and will recommend. Shout out to hugo man was patient and helpful.

I’ve been to this dealer numerous times for regular service on my leased Toyota Tacoma. Today I bought out my lease and the team was super supportive and helpful with the process and even threw in a free tank of gas and detailed my truck. Great experience and customer service

Kyle was the best person I’ve ever met in my life. He helped me find the car of my dreams. If you are looking for a car or truck he is the one to see.

We had a great experience working with Keith Russ! Didn’t feel rushed or pushed in any direction and he worked with us always responding quickly, honestly, and gave us recommendations that best fit our situation. We appreciate you, Keith! Thanks for an awesome buying experience.

Definitely the best experience I’ve had at a dealership. Will return with the family for future purchases!

Melvin and his manager are best. Melvin help me to give all best details for car I am looking for. Thank you.

Wow. What an awesome experience! Kyle is so patient and gets you what you need and want. He even picked up my vehicle from another lot and delivered it to me at my job before the day it was actually scheduled for me to pick up. So go to see Kyle. I promise you will not be disappointed!

Maggie and Ricardo were amazing!!! I prayed before I entered the door. i informed Maggie of what i was looking for in pricing and monthly payments. Right away they had my car ready and waiting. My credit is not that good but they worked with it. Give all praises to God for allowing these 2 beautiful people to bless me with my new ride. it is used but it is good!! Thank you both for your patience and caring hearts.

Couldn’t have asked for a better salesman in Mr. Travis Holtzclaw. He was quick to familiarize himself with what our priorities and needs were in a new vehicle and walked us through each of our options with a lot knowledge. He allowed us the space and time to consider those options and we left with a great vehicle! Low stress and smooth process!

The staff are very friendly and helpful. I enjoy every minute of time at the dealership and I appreciate them all! Thank you all for being professional no matter what!!

Kyle was a great helper patient and got me through the process . Really appreciate it man keep on the grind

Great Experience! Travis was wonderful. He really took care of everything. I really appreciate it. Thanks!

Salespeople were very professional in there

I will have to say that I was totally satisfied with the service I received and that was due to the service advisor, Ricky Taylor. He was attentive to the needs of my car and listened to my concerns about my car. He was very knowledgeable about what needed to be done. I would recommend him to all the people that I know!!!!

I had a wonderful experience! Customer service is A++++++ DEALERSHIP! My Sales Consultant Brian is AWESOME AND AMAZING! Brian explained everything and made sure I understood tried to help me get what I wanted and HE DID! Finance department was amazing as well! Carl to be exact! I am the recipient of a NEW FRESH OFF THE LOT VEHICLE! AutoNation Toyota on Thornton Rd in Lithia Springs Ga. Made my dreams and wishes come true! I want to thank everyone that helped me obtain My 2021 Toyota Camry SE! I am very thankful and grateful! THANK YOU BRIAN AND CARL! TO EVERYONE WHO CAN SEE THIS, GO SEE THOSE GUYS YOU WILL NOT BE DISAPPOINTED!

Kevin G was an excellent salesman! He was not pushy and allowed me to make the best decision on an investment that I know was going to be for years to come. If anyone is interested in a vehicle and wants to know the truth inside and out on a vehicle down to the tires--go see Kevin G!

Very professional and helpful. I had never heard of water being stuck in a car door.

It went well. Usually there some waiting even with appointment. But the staff are nice and courteous.

Very good experience as always

My consultant Kyle was awesome and made the buying process easy!

Went by on Saturday looked around had a great experience Kyle answered our questions and very knowledgeable. I would say when you visit ask for Kyle, he will take great care of you. Thank you again Kyle, Loving the 2018 Tundra Limited.

I just met some amazing people that made my car buying experience such a breeze. I was so nervous about being taken advantage of. They really took the time to explain the financial aspects of buying a car versus leasing. I’ve purchased several cars in my lifetime and I can truly say I made an educated decision thanks to Management Matt, Wendell and salesman Miko. Thank you guys.

Customer service is wonderful. I have been buying cars from AutoNation Toyota on Thorton Rd., Lithia Springs Georgia for some years now and I am never let down the customer service is amazing. I never have to wait for anything I never have to ask for anything and they always work with me to get the best deal possible.

My wife and I went to AutoNation to see about buying a car. Kyle was our sales professional. From our initial conversation, to processing the credit app, going to pick up the vehicle from another dealership, and working with us on the payment - this team delivered significant value. I would recommend them and do business again! We’re happy with our 2016 Hyundai Santa Fe Sport!! Thanks again Kyle!!

Great people good services

The atmosphere and the service advisors are very nice and friendly. I had my first scheduled service appointment and it took a very long time. The waiting area was at capacity and it seems that the appointment times are overbooked which causes long waits. I waited roughly 2 hours for a tire rotation. I purchased my vehicle from this location and I had a great experience.

Very frustrating. Apparently my pay stubs weren't good enough. Wasted a day

Diane was an awesome sales agent along with the manager and finance person. The customer service was A1, they made me feel valued and worked with my budget and gave me a great deal! I would do recommend Diane to anyone, she is very polite and patient and great at commendation her clients.

Purchased a 2022 Camry from Keith and Anthony yesterday. Everything was as promised, price was excellent, service and communication during the sale was 5 star for sure. If you need a car call Keith at Autonation Toyota off Thorton RD- he will certainly take great care of you. Thanks Keith and Anthony, I will purchase there again.

I had the best experience at Auto Nation Toyota on Thornton Road. Everyone was friendly and worked hard to make my purchase smooth and efficient. They covered all the bases as far as service is concerned and when I left in my 2021 Toyota 4-Runner Limited, I was well informed on all its “bells and whistles” and felt confident I was going to enjoy my new purchase to its fullest!

Got excellent and professional service for my 2013 Rav4. Revon was very helpful, friendly, professional and commendable.

I emailed an inquiry late Tuesday evening about a 2019 used vehicle that they had. I got an automated message but then received a call from a sales rep named Lamin the next morning. He encouraged that I come in so I made an appointment for 11:30. He was very professional made me feel at ease and assured me that he'd do everything possible to help get me in that vehicle once I test drove it and loved it. The car needed a little detailed cleaning and he took it himself to make sure it got done properly. I recently tried to buy a car at a couple other dealerships but only came across very lazy sales rep or they simply didn't have a clue what they were doing, so I gave up on purchasing a vehicle for a while. This experienced was exactly as it should be when buying a vehicle. Lamin was interactive, helpful and assisted in making the deal happen. I would recommend him to anyone!'I will buy my cute vehicles from him! The rest of the team at Automation were excellent to work with as well.

Ravon was amazing ! Request him as your advisor if you book .

From the time I pulled into the dealership, Ravon Tolliver, my service advisor, took ownership of the vehicle. He listened to my concerns, answered my questions, made suggestions, and went to work. Thank you AutoNation Toyota for hiring such an awesome person. Mr. Tolliver represents you well!

Subpar service, save your time and money and spend it somewhere where they always treat you well and go above and beyond. I drove 45 mins to go to Toyota of Newnan because they absolutely give exceptional service.

Renaldo (service) and Peter (shuttle) are great to work with! I will definitely be back

Is there a better, nicer person than Keith Russ to sell you a car? We haven't found him(her)yet! He treated us like royalty and took care of our every need. Ricardo was super nice in financing and the GM even came over to chat with us. This place rocks!

I recently had extensive bodywork done on my car and Chris Drummond, collision repair coordinator, couldn’t have been more wonderful! He contacted me and kept me updated. He walked me through the complicated and stressful process and made it as easy as possible. After the body work was done, Anthony, my service rep, took over and handle to regular repairs quickly and he was so nice! I’m very happy with the job that Toyota on Thorton Road did for me. Thanks guys!

Very courtesy personnel.

Ronaldo (Service) and Peter (shuttle) are great to work with! I will definitely recommend and be back 👏🏽👏🏽👏🏽

Tresphor Chikumo “Tre” was a fantastic salesman. I came in quite a bit under on my Dodge Ram that just was not meeting expectations for someone who travels for a living. Tre really worked for me and helped me in so many ways to get the most possible for my trade and purchase a new tundra in a price range that I was comfortable with. Sales is very friendly and fair and I would absolutely recommend them. Ask for Tre if you want top notch customer service and a good wholesome experience buying a new car

Diane Velasquez will definitely be our go to sales specialist! She is super patient, knowledgeable and resourceful. She made the car buying experience super smooth and quick. Nothing like we were use to in the past! We have already started sending over family and friends. She speaks Spanish and that’s such a PLUS! In my opinion she deserves a promotion! 🤗 Welcome us to the mom van club lol!

Very nice people. Jason was great in explaining some works that need to be done.

All said and done it wasn’t a bad experience at all. Kyle Rhodes was an absolute pleasure to work with. He was straight forward and required a minimal amount of back and forth haggling. All in all pleased with the experience.

I must say, for a person that HATES dealerships, I have nothing but good things to say about my experience at AutoNatuon on Thornton Road in Lithia Springs. My salesperson, Diane Velasquez, was wonderful and she made me feel at ease with the process. I didn't spend a lot of time just sitting like at a lot of dealerships. They processed my trade and purchase documentation in less than three hours! I would definitely recommend friends and family to buy from them in the future. Thank you, Diane!!!

Bought a 2018 Honda Accord. Alex Demmings was the salesperson and was phenomenal! Great experience, super easy with no hassles. Vehicle only had one key but they took great care of me and had another key made for my backup key. Would definitely recommend this dealership and sales staff.

Excellent service from start to finish with salesman Keith. Wonderful communication. Punctual. Honest. Great overall experience. Would highly recommend. Worth the drive! We love our new Highlander!

Good service and nice staff.

Great Customer service! Quality cars that are taken care of by quality people. Matt (management), Anthony, Eric (service) First class professionalism. Will recommend there sales and service to everyone with car needs.

The service was friendly, prompt, and efficient. They were actually done 2 hours faster than they originally thought. Thank you Jason for your hospitality and great customer service.

Great buying experience. Long story short, I ordered a car at another dealer, they missed the ETA. I started looking for other deals, left a message with them and got a call back from Kyle Rhodes the next morning. Within two weeks I had brand new 4Runner Venture that other dealers could not get. Kyle made the process as easy as possible and was extremely attentive. Great experience overall.

I had a great experience with the staff … everyone was great and very helpful!!!! It didn’t take long at all … Sieo was my dales rep n he helped from the over the phone conversation to the moment that they brought me my car 🥰😍

Communication and preparation. Complete lack of customer service.

My appointment was for 11a, no problem with checkin. I was getting front brake pads, serpentine belt replaced and wheel alignment. The advisor called me and left a message, then he texted me, you need back brakes very very very very bad. I said how much and he quoted and i said no. My text message said the tech was finished with my car and wanted to know if i wanted to get the back brakes done, when i said no then he proceeded to say that the tech wasn't finished and when he is, he'll text me. No one texted me. I was sitting and waiting and now its 6:50p so I just went up there and retrieved my car. Also my tire pressure indicator was on when i took it there and when i picked it up. My paperwork says they checked my tires and the pressure and you couldn't turn my light off. This was the second time I gave Autonation Toyota a chance but they've lost me as a customer.

Today I went to just get an estimated appraisal for my 2017 Chevy Cruze. I had hopes in trading in my car but wasn’t sure if the numbers would work out correctly and cause me to be in negative equity. I worked with the sales professional Travis Holtzclaw who was absolutely AMAZING!!! He was very professional, listened to all of my concerns and made the price I needed happen. He worked diligently and quickly to meet every single one of my needs. I HIGHLY recommend working with him. I was able to trade in my 2017 Chevy Cruze with a brand new 2021 Toyota Camry and I wouldn’t of been able to make that happen without travis’s help. I can’t thank him enough for his exceptional service. I will do business with him and refer as many people as I can. Travis deserves to be recognized for his professionalism, and hard work!

Very awful experience with AutoNation Toyota!!! Last Friday, it took us over 30 minutes to schedule an appointment over the phone for Monday. On Monday morning at 9:30, we dropped off my wife's car for an oil change and car key repair. We attempted to contact the service desk twice after the 1 hr 30 min estimate to complete the service, and we couldn't reach anyone on the phone. Fast forward 7 hrs and with only 30 minutes until closing, we ended up going back to the shop in hopes that the service was complete before they closed. Upon arriving it took an additional 15 minutes to check out and the associate handling our service told us they spent over 4 hours trying to fix the car key before they started on the oil change!!! They also left one of the car windows down and left plastic and a paper mat in the car. Also, the sales team contacted me about selling the car, but their service team NEVER contacted me to pick up the car AMAZING! After this horrible experience, we left manager Brian McClain a voicemail to contact us, but he hasn't called us back as of today. We will NEVER EVER get our car serviced here again!!! F--

The people in the Service Department are first-rate: enthusiastic, courteous, helpful, and understanding. All the best to them!

They do good work but they are to slow. It should not take 2 hours for an oil change when you have an appointment.

I had a long chat with Brian one of the workshop managers to check on my vehicle’s service records. It is important that clients get to meet the workshop managers as well as the service supervisors and technicians that work in their cars. The reliability of your vehicle today is as good as as the customer service.

Only thing I recommend at autonation Toyota is the service write Anthony Cox he is very knowledgeable and helpful he takes care of my concerns and needs every trip thank you Anthony

I appreciate the outstanding staff in the Service Department.

My situation was challenged! I had a 2020 Chevy Trax with almost $4000 in negative equity with a $543 car note, and 28% APR. I got bamboozled! I was looking for something with better terms and other car dealerships were offering me $14500 for my car, almost $3000 for a down payment to get another car at the same high APR rate, and same car note, smh. Went in to AutoNation Toyota and worked with Khyree (might be spelling it wrong) and he promised he would get me a BRAND NEW car with better rates. I didn’t believe him based on my previous experiences with car dealerships. Credit score was in between 540-550’s. He was able to get me into a 2021 brand new Toyota Corolla sports edition, with only 16% APR (nearly cut in half), $600 down payment, offered almost $18000 for my old car, and for the same car note amount I’ve been paying for my Chevy Trax. I’m so happy with my purchase!! A beautiful car, with beautiful terms. Easy as pie! Should’ve believed him from jump. Thanks Khyree!! He made my experience stress free and very pleasurable. Ask for him!!

Service center was very professional and friendly.

The service was great and the customer service was excellent!

Called and received same day service, techs were knowledgeable and kept me updated concerning delay with service being completed at time given .

Called and confirmed they had certain car, and got an appointment with a certain salesman. Only to drive over an hour to find out the salesman was off and the car was not available. Starting off a sale with lies was not the best way to start I should left then.

Take my car here and everyone is super friendly and good customer service

Let me just say I absolutely love our salesman Mamadu. He was amazing selling us our 2017 Yukon and has literally gone above and beyond for us! I would recommend him and this dealership for anyone looking for a vehicle. I know if we go looking for another vehicle in the future this is the place I will be!

outstanding customer service

Kevin was great. Did everything by text and a few phone calls. Very convenient.

I just bought my new 2021 CHR Nightshade edition and I am supeeeer impressed with the service they provided me. The car was not on the lot but they worked to find me the exact vehicle I wanted! They got me the car quick and the paper work was so smooth. I had already been to 3 dealers before this so I was already tired of the b.s., but they took care of me so well and kept my budget that wanted. Ditch those other dealers and come to this one you won't regret it! Ask for Anthony, Travis, and let my dude Ashfar hook you up with your finances. Absolutely amazing! Tony even set me up with great photos! This is an emotional experience and they understand that and make the experience very stress-free!

I just bought my new 2021 CHR Nightshade edition and I am supeeeer impressed with the service they provided me. The car was not on the lot but they worked to find me the exact vehicle I wanted! They got me the car quick and the paper work was so smooth. I had already been to 3 dealers before this so I was already tired of the b.s., but they took care of me so well and kept my budget that wanted. Ditch those other dealers and come to this one you won't regret it! Ask for Anthony or Travis, and let my dude Ashfar hook you up with your finances. Absolutely amazing! Tony even set me up with great photos and an extensive tutorial on my new vehicle! This is an emotional experience and they understand that and make the experience very stress-free!

Great customer service .......................................

Everyone there is very helpful and if you have a problem they will take care of you.

Great service. Knowledgeable staff that always go above and beyond to satisfy customers

Fabulous ? always! Dennard makes certain of that !!!

Associates are very kind and professional??????

Professional, courteous and safe. Prompt to respond to my needs. Thank you Courtney !

So happy with the service I received! I love my new car!

Service Advisor, Mr. Anthony Cox has great Customer Service skills. Always explain in detail what you need or would like to have done to your car. He provides a list of repairs needed after reaching 65,000 miles, or whatever the mileage may be. I really enjoy great Customer Service that I received from AutoNation Toyota Thornton Road.

Best buying experience and dealership in Georgia.!!!! No need to go elsewhere.!!!!

Best experience ever. Duston was friendly and efficient, and that I can truly appreciate!!!

No spare tire, car is scheduled for issues after the 5 day return policy .

Went in over a week ago (5/24), purchased a new car and was told I would receive it Friday or Saturday and I still haven't gotten my new car nor an update. Been in a loaner car since my purchase. Definitely wouldn't recommend due to lack of communication/miscommunication. The deal was pretty dang good but I'm extremely annoyed/disappointed that I STILL DON'T HAVE THE CAR I PAID FOR. If the car isn't available on the lot I recommend looking else where

Exceptional service everytime with keen attention to make sure my car receives the correct, affordable maintenance. I appreciate his professionalism and attention to detail.

Customer care service person was friendly, courteous, and informative.

Simeon thank you so much for your help. The process was long yet easy and stress free.

Install was completed sooner than expected

Great Customer Service and very fast. Love my new car!

Buying a car is one thing, getting it serviced is whole seperate issue. No problems when I bought the car. If I could rate the service department any lower, I would. I arrived on time for an oil change appointment. The place seemed to be operating under a cloud of confusion. No management present. I waited one hour in waiting room. I went outside to check why my car had never moved. Service Advisor told the greeter that he didn't have time to fool with writing up the paperwork. They gave me my keys, and I went around back and got my car. No oil change, nothing. 1.5 hrs and a 1 hour drive wasted. No apologies, and no replies to emails. .Stay away from this place. They will sell you a car. Service, and oil changes are a major problem though, and appoinment times are a joke.

Helpful personnel! Very friendly and professional service! We especially want to thank Diane Velasquez who was exceptional with us. Don & Nancy Hicks

Excellent customer service RICKEY is great service time was about right

I am happy with the car I chose but felt a bit deceived. I had an appointment with a salesman to look at a specific car. When I got there the salesman told me he was with a customer and someone else would help me. Even though the first salesman confirmed the car was available the day before, I learned that it had been sold the month before. I was able to find a MV with the help of Max. Max was great. The issue I have is with the tactics taken by car dealerships when purchasing. I signed numerous documents that I later learned had added coverage costs that I wasn’t aware of excluding a warranty that I agreed to which resulted in 2k more than I planned to pay. I love Toyota Vehicles so I am happy with my purchase. The car was used and supposed to be detailed. It was not detailed. I am going to have to get it detailed. I assume whoever was supposed to detail the car felt vacuuming was sufficient even though there were spots on the upholstery and the doors needed wiped because of drinks being spilled,etc. Maybe because I didn’t spend 30-40k for a vehicle I didn’t deserve a detailed car. Not sure. Need to improve on some of your departments and honesty. Max was terrific though. He helped me get the things I needed and always answered his phone or called me back when I had a question. Great job Max.

only 1 hr to get done! Pleasant waiting area. Anthony is the best.

They are always looking to help you with my needs. Best finance team, great mangers and fantastic salesperson. Every time i come they are very humble and professional. Excellent place to buy and service my car.

I purchased my 6th car from AutoNation Toyota Thornton Road. My salesman, Keith Russ, made this buying experience seem effortless. He met and exceeded my expectations. I was in and out the door in two hours. There's a reason I only buy from this dealership. They listen attentively to your needs and go beyond the call of duty to offer you a great deal. Why shop any where else?

I was very impressed how friendly everyone was. The dealership is very impressive.

Excellent customer service from Ricky, Service Technician.

My experience was wonderful. The quality of work performed was good

Very smooth experience from beginning to end. My salesman Travis made the process very easy for me.

Easy, fast and exactly what we wanted.

The buying process was quick and easy

I had a good experience as always, good customer service and prompt services that don?t waste your time.

it was a good experience, they greeting you in a good calm manner, the lady who receive us was very pleasant and explained every detailed to us we really appreciate that.

The only thing that can make the service better is an updated waiting area and car wash back!

I appreciate Joseph brannwn for helping me select a truck, he met all my expectations and needs, I recommend everyone to come see him at autonation of Atlanta on Thornton road.

Ricky took me and had me and my car out in a timely matter. He was great and friendly.

Went to “just look” at trucks. We were specifically looking for a Toyota Tacoma. Travis was great from start to finish and got my husband and I into the Tacoma of our dreams and worked with our budget as well. My husband doesn’t leave reviews unless he has had the worst experience or the absolute best experience and he not only left a review here, but on google as well!

Kyle was very helpful. I spoke with Kyle the entire time until I arrived. Upon arrival Kyle was out front waiting on me. Kyle kept reassuring me that he would do his best and will make sure I leave in the vehicle I wanted. Kyle was very understanding. Kyle explained the process and made sure I understood everything. The staff there was very kind and the environment was friendly. Wesley was very helpful as well. Wesley made sure I knew about every piece of paper that I was signing. Wesley really had a sense of humor. If you are looking for a vehicle be sure to ask for Kyle and mention I sent you. Thanks and I’m loving my new truck!

Truly great service. Went to two previous Toyota dealerships in the area and no one would speak with my wife and I

What a phenomenal experience. We had the pleasure of working with Travis, and when I say he literally did everything he could possibly do to get us into our new Toyota Tacoma, I mean that. They even stayed over an hour past closing to make sure everything was taken care of and that we were not only in my favorite Tacoma on the lot, but that we were in that vehicle in a price range that suited us. It’s so nice too!!! If you’re looking for a Toyota, I’d really recommend checking them out. And even more so recommend asking for Travis Holtzclaw. His number is 404-434-9520.

they are always friendly and accommodate my needs

Pleasant and efficient staff. Service completed in a timely manner and the cost was quite reasonable considering that I had the added bonus of the confidence of having the work done at the dealership.

I live on the Eastside and I ride all the way to Austell. That should tell you something! My associate Dusty was just awesome on Monday. I couldn't have asked for a more professional and kind associate to assist me. I wish there were more people like him in this world!

Noami Morrison was an Amazing salesperson.

Referred by a friend, great people to work with,and my daughter loves her 2019 Camary SE.

Everything was fine except the technician who did the oil change he spill oil everywhere on the engine bay even on doors handles and front grill.

Your teammate Ricky Taylor was, knowledgeable, helpful, and patient. Ricky explained every step that would be made in the service on my van. Thank you for your professionalism.

They were so helpful during the entire process! Big shout out to Alex D and Brian ! I love my 2021 Rav 4 XLE!

To Whom It May Concern, This is to share our appreciation for the customer service provided to us by Alex Demmings at the Autonation Toyota dealership in Lithia Springs. Specifically, Alex has been promptly responsive to all inquiries including texts, emails and phone calls. He also has been appropriately willing to reach out to management whenever clarification has been needed. Our search for a truck has taken approximately six weeks and the working relationship with Alex is far above that of other dealerships which had vehicles we were interested in. Because he has been so professional, polite and respectful in all dealings and a pleasure to work with in comparison to others, we were committed to try to buy a vehicle from this young man if possible. We are also appreciative of the advice and information shared by Matt Mett. Matt was very able to tag team with Alex and answer our questions in enough specific detail to make us comfortable with our choice of truck. We are grateful for the time he took to help us better understand our options. Thank you for a very satisfying vehicle buying experience.

To Whom It May Concern, This is to share our appreciation for the customer service provided to us by Alex Demmings at the Autonation Toyota dealership in Lithia Springs. Specifically, Alex has been promptly responsive to all inquiries including texts, emails and phone calls. He also has been appropriately willing to reach out to management whenever clarification has been needed. Our search for a truck has taken approximately six weeks and the working relationship with Alex is far above that of other dealerships which had vehicles we were interested in. Because he has been so professional, polite and respectful in all dealings and a pleasure to work with in comparison to others, we were committed to try to buy a vehicle from this young man if possible. We are also appreciative of the advice and information shared by Matt Mett. Matt was very able to tag team with Alex and answer our questions in enough specific detail to make us comfortable with our choice of truck. We are grateful for the time he took to help us better understand our options. Thank you for a very satisfying vehicle buying experience.

Autonation lithia springs Toyota, Mr. Davis has zero integrity. GM isn't to far behind...

No one acknowledged me when I pulled through and got out of the car. I was the only customer waiting.

Service Dept . and Corey worked hard to resolve my problem with my Radio on my 2020 Prius. Thanks

Great experience!! I was very impressed by the level of professionalism and knowledge within this dealership.

Travis Holtzclaw and Matt Mets were very helpful in getting us the best deal on our new car they went above and beyond very helpful

Service was performed in a timely manner and service writer Dusty was very professional.

AutoNation Toyota on Thornton Road in Lithia Springs, Georgia, gave my wife and me excellent service during the time they were in business. Sadly for us and we presume for other customers, the dealership which took over from them after AutoNation sold the property to them (Lithia Springs Nissan I think) seems disinterested in being helpful to us. Phone calls haven't been returned, calls being transferred to the service department were dropped, and inquiries regarding terms of our contract with AutoNation weren't exactly welcomed. I would recommend that dealership only to Nissan owners who have purchased their vehicles from the new dealership, not the previous (AutoNation) one. Dr. John Huggins

Scheduled recall repair two weeks in advance. Having cleared my morning schedule, I made the 40-minute drive to the location for my 7:30am appointment. After 10 minutes in the waiting room I was told that they did not have the part available, but it would be there the next day. In other words, after having this scheduled for two weeks, they were not at all ready for me. And I was unable to clear another half day on such short notice. Was told later on the phone that I would be contacted to reschedule. I have heard nothing. It has been a week now . . .

Scheduled recall repair two weeks in advance. Having cleared my morning schedule, I made the 40-minute drive to the location for my 7:30am appointment. After 10 minutes in the waiting room I was told that they did not have the part available, but it would be there the next day. In other words, after having this scheduled for two weeks, they were not at all ready for me. And I was unable to clear another half day on such short notice. Was told later on the phone that I would be contacted to reschedule. I have heard nothing. It has been a week now . . .

It was a great experience everything was as promised

I do not like the waiting room. Your seating is too close when it is busy. I don?t like the TVs. You need more outdoor seating that is not all in the bright sun. I either have to go to the Cracker Barrel and wait in their rocking chairs outside or go to the showroom, where it is more comfortable than the waiting room.

Inquired about a car that was featured on this site. During my conversations with a sales agent from the dealership, the base price increased at least twice after multiple credit inquiries were run. I understand that credit can effect interest rates, and that other taxes and fees get added on to the total...but not only was the base price increased, they also added on an additional $600 for tint that was non negotiable. This should have been listed in the posted price. Then they added the taxes and fees. This happened twice until the price before taxes and fees were added, bumping the base price by almost $2000. Would NEVER do business with this dealership after that.

My 10k service experience was just horrible and I mean absolutely yuck

Everything was going great, and I am so happy I chose Auto Nation Toyota dealer. They treated me very well.

Yes they changed my oil but did not fill up my windshield washer fluid or let me know that my air filters needed changing. Had they asked or told me I would of had them change them. Hate making the trip all the way there again.

I have been using Courtney. For my service he has been prompt Very nice also met Cory the service manager which was awesome thanks you for taking care of my truck

Put a car on reserve to look at the next day at 5pm. Drove an hour to get here for them to say we don’t have that car anymore. Really, no phone call or email to tell us. So now an hour drive home. And not one person even apologized.

charged the payoff twice.

I thought it would be important for me to share my experience at Toyota. Unfortunately it was not a positive one. I took my vehicle in for an 11 AM appointment Thursday and left it to have the fuel pump replaced due to a Recall. At 6 PM when I had not heard back from anyone I called and press the option for a service status, unfortunately no one answered so I left a voicemail. Between 6 PM and 7 PM I left three voicemails as did the representative that answered my call when I clicked on a different option. Needless to say I received no call back and my vehicle was left overnight at the Service Center. Then I’ll fast forward to this morning when upon not hearing back from anyone I called in and was told no one could find my keys and there was no ticket service for my vehicle . So I took the trip to figure out what was going on. I was met by the manager who I was asked to request Ricky who most definitely wasn’t in the mood to have to deal with me considering he had 2 other people waiting to speak to the manager. He Then proceeded to bring my paperwork into the managers office and was told that a manager would come out to speak with me. 10 minutes later I still don’t have my car, my keys or any resolution. One of the managers finally came out only to tell me that my service manager had texted me last night to let me know that my car was ready which is false. He was not able to pull up the text message and I know I didn’t receive one. Then proceeds to tell me that their service center is extremely busy and these kind of things happen. So in summary something needs to be done to correct the process. No way is it acceptable that I drop off my car and 24 hours later 1. no one has any idea where my vehicle is? 2. No one called or texted me yesterday to provide me an update on my car. 3. Even after I left three voicemails last night no one had a common courtesy to call me this morning to provide an update. 4. Then I go to the service center only to be told that a text message has been sent that I didn’t pay attention to which was false.

I made an appointment for an oil change and an engine/emissions issue. I also discussed with my service representative, Anthony, some other repairs that were well overdue. He assisted me with prioritizing them. He made sure I had transportation home and told me he would call me with an estimate. When he called with the estimate, I told him to proceed with the work. My encounter with Anthony was a positive and pleasant one. He was professional, knowledgeable about the work I needed done and explained what it consisted of, talked in layman?s terms, and told me my car would be ready that afternoon and it was. The service department was clean, personnel wore masks, and sanitizer was available.

We just purchased a car for our daughter and thanks to Simeon C., the experience with AutoNation Toyota was thorough and efficient. He was the best sales agent we’ve ever worked with. He went above an beyond to make sure the car was perfect for us before we left the dealership. THANK YOU, Simeon!

All was good except time it took to change oil and rotate tires... 2 1/2 hrs

comfort and personal personality

I am always happy when I go to the dealer to service my car, in addition to their excellent service and knowledgeable staff, they also mail you coupons with reduced prices for the same excellent car service

I have waited more than a month to receive a title to a used vehicle I purchased. The price I paid was out the door - tax, tag, title. Today I receive the title and I still have to go to the DMV. I still have to pay sales tax. I still have to do everything. What is the doc fee for???? What is the electronic filing fee for? I am furious. I now have to come out of pocket for 500.00 on sales tax that should have been already taken care of. I shouldn’t have to be going to the DMV myself. This is ridiculous.

Everyone was very friendly and super helpful. It was a great experience.

I had a wonderful experience with Keith Russ. He was very friendly, helpful and a great guy! Not only did I feel comfortable, I felt like I was working with a friend!

My process with purchasing my car at AutoNation was very easy. My sales person (Travis Holtzclaw) was very professional and attentive to what I wanted and the monthly payments I was able to afford. I will definitely refer AutoNation Toyota to my friends.

Great service no disappointment

I have had my 2011 Toyota Venza serviced at AutoNation Thornton Road since 2011. I find their Service Advisors to be straight shooters. My most recent visit was no different. Service Advisor 5755 was respectful and followed CDC Covid-19 guidelines. He was knowledgeable and provided a thorough overview of the invoice. Mr. Addison provided customer service with excellence.

Best place to purchase a car. The staff is very friendly. Best customer service ever. Bryan and Terrance are great salesman’s. They got me the exact car I wanted. The manager Colin was very nice. I had a great experience.

Best place to purchase a car. The staff is very friendly. Best customer service ever. Bryan and Terrance are great salesman?s. They got me the exact car I wanted. The manager Colin was very nice. I had a great experience.

Excellent and timely service.

I love this location and the service was great as always. Debbie was awesome!!

Took care of a problem and rapidly made the issue right

Service was great and on time. The service guy that helped me and I hate I can?t remember his name was really genuine and helpful. Very professional and understanding. These days that type of service is hard to find. Thanks

My salesman Alexander was great. He worked with management to make sure I got the best deal. Will definitely refer my friends.

The customer service person, Dennard was polite, efficient and already knew that my vehicle had the Autonation PPP.

Purchased a used car for my wife, car was missing clips and from bumper insert they ordered it put it in however the original salesmen gave a lame excuse about the fender clips also ignored a tear in the fender from a faulty repair. A repair that I questioned at time of purchase before this tear developed after about 10 days of purchase. I'm now escalating to management as this salesman has shown me he lacks integrity. After sales customer service is when you really can gauge service and they dropped the ball bigtime. Hopefully they'll fix this issue.

I took my 2020 Corolla in for the 10,000 mile service. The staff was friendly and accommodating. My service consultant, Jorge was great. My car was serviced and I was out in a timely manner. This is the second car I have purchased from AutoNation Toyota in Lithia Springs. I would highly recommend them to my friends.

The reps are kind, knowledgeable, and there they take care of my issues in a timely manner.

The purchase of 2021 Rav4 XLE was a breeze. Best Price out of all dealerships! Delivery of the vehicle was a separate great event.

Had a great experience again. This time with Tony Thornton.

I usually have outstanding service at AutoNation Toyota?s Service Department, but my service March 3 was the complete opposite. My Service Advisor was unprofessional and rude. Although he attempted later to correct his attitude, the impression was already set.

Matt is the man when it comes to buying a car , very pleasant and nice at all times , He’s there to make sure you get in the car you want ! But when it comes to the service department , it sucks !!!! Very rude and disrespectful Courtney & Anthony !

Went In to trade, Instead Tony and Winston helped me walk out with a Brand New 2021 Toyota Corolla. I give God all the Glory. Thank You guys for doing your part in helping me ride.😊😊😊

I purchased with Autonation Toyota Thornton Rd before and was considering an upgrade. The past experience was very good so I expected a good, no pressure experience. Diane came through wonderfully! She is an awesome professional salesperson. She was patient, listened closely to my top likes, and introduced me to the perfect upgrade. The whole team was great again. I'll continue to refer and purchase here.

Such a great pleasure to work with Mat Harfouche and Tony Thornton!! Very smooth and professional way to offer me The Best service and help me with my Leasing options I would recommend everyone to have Mat Harfouche and Tony Thornton as their decision advisor buying their car at AutoNation Toyota Thornton Toad!!!

Best place to buy or service your car

I've been their twice for my door to be repaired. The door is still broke and this car is only 5 months old. Very unhappy.

This was my first service for my vehicle at AutoNation Toyota Thornton Rd and it was a wonderful experience. The service team was patience and knowledgeable with all of my questions. The service they provided was timely and efficient. I have the greatest confidence that my future service needs will be meet with the same experience.

Fast and Impressionable and will return.

Love this place and Ricky is the best!!

The customer service with Diane Was amazing, she helped me with everything I needed and made me feel comfortable. That?s about the only good thing I can say about that place. Everything else sucked.

This location had great customer service! I will definitely come back here!

Always great service. Love that location.

The guys in the service department are nice and credible. They make me aware of all of the things going on with my car and any recall

Great team from start to finish! I took the time to research the right dealership and I was very impressed from the time I called until the deal was closed.

Can make appointment on line and over the phone.Get you end out in a reasonable time.

Autonation Toyota Thornton road has the BEST selection of inventory and the best finance team go you won’t be disappointed go and get you a pre-owed or new vehicle with the best price around!

They do a great job and keep you informed. End of story.

Great people, that are willing to help you. We a had a great experience with them buying my truck, they will help you with getting a good deal.

Orilla, our sales person, was very good and quite reasonable. Would recommend her to friends.

10/10 stars ⭐️ on the customer service and getting me approved for a nice 2020 Corolla from the finance department to Simeon who helped me along the way from filling out the application to the delivery and I did everything from the comfort of my own home! If you want a reliable car and great service please stop by Thornton Rd and #Ask4Simeon

There are not many pre-owned convertibles with a manual transmission, and AutoNation Toyota made it seamless to purchase and ship the vehicle to NC. They had a crew of three helping me through the transaction.

Have used Toyota on Thornton Road several times to buy cars and for service. Just had service done on my 2017 Rav. They are efficient, affordable and my advisor Dusty is fantastic. I appreciate how easy they make it to take care of my car.

Awesome place to buy a car , wonderful customer service, good deals everything went perfect

My transaction at Toyota Thornton Rd was exceptional. Mr Amir Hood, the Sales Rep, was very professional, customer service oriented, friendly, great product knowledge and knew how to impart it. I?d recommend him and this location ANYTIME! Thanks

Ricky Taylor from the service department at AutoNation was wonderful ! I would highly recommend Auto Nation Toyota Thornton Road they are awesome !😊

I had a pleasant experience with my service representative Ricky. Ricky has been my representative for most if not all the service s my car received. II always request Ricky. I appreciate Ricky and Auto nation Toyota. Thanks!

Had bad experience this time. Dropped off my car at 7:20 am for an oil change. I was supposed to receive a phone call when car was done and ready for pick up. 1:45 pm left a message for the service dept requesting status on my car. 3:30 pm I called again and no one answered. Called again and select option like if I was going to make an appt and the lady that answered tried to connect me with the service dept but had no luck. At 4:07 got phone call from adviser who told me he THOUGHT he called and left message earlier. Beside all that, the sticker placed in my car for the next oil change was incorrect, it is listing over 300,000 miles more for my next oil change. Very Frustrated.

Had bad experience this time. Dropped off my car at 7:20 am for an oil change. I was supposed to receive a phone call when car was done and ready for pick up. 1:45 pm left a message for the service dept requesting status on my car. 3:30 pm I called again and no one answered. Called again and select option like if I was going to make an appt and the lady that answered tried to connect me with the service dept but had no luck. At 4:07 got phone call from adviser who told me he THOUGHT he called and left message earlier. Beside all that, the sticker placed in my car for the next oil change was incorrect, it is listing over 300,000 miles more for my next oil change. Very Frustrated.

Loved my experience at Autonation yesterday! Yes I was dreading the car dealership experience but was taken aback by how quickly and professionally everyone handled my deal. Thank you so much to Winston, Tony Thornton and Ornella Macfarland for making it a great day. I’ll be back!

I have always had a great experience with AutoNation Toyota. They are very knowledgeable and thorough when it comes to my car. They make it to where you will buy your next vehicle from them just for the great service.

Great people, great staff all around good place to work.

It was quick efficient and easy.

Great place to work and purchase a car from.

Buying my vehicle at Autonation Toyota Thornton Road was the best vehicle buying experience I have ever had! The team of Anthony Thornton, James Hall and Wesley Kim was great. They provided excellent, courteous and professional service to me. It was all "no hassle and stress free" and I got a very good deal on a low mileage vehicle in excellent condition. I am a very pleased and happy customer! -Brenda Mason

All of the employees are very nice and knowledgeable. However when I have a scheduled appointment time, it should not take almost 3 hours to have my oil changed.

WAIT BEFORE YOU FINANCE A VEHICLE HERE: WARNING!! I purchased a 2018 Toyota Corolla from here right off the lot. They offered me GAP insurance that they would work into the loan. They even told me that the monthly payments were going to be a little more because they worked in GAP insurance. So I buy the car.. and they assured me there was GAP. Something just didn’t feel right....so I called to to make sure there was GAP...Soloman, the finance manager, assured me there was GAP. I asked for the name of the company and he never gave me the name he just assured there was GAP. 2 years later...I still felt uneasy and called again and asked for copies of my finance agreement because they never provided them to me...just to find out THERE WAS NO GAP THIS ENTIRE TIME. They lied to me over and over and said there was GAP when there really wasn’t. This is MAJOR because for example, if I owe 20,000 on the car...and I get into an accident that totals my car....my insurance company will only pay the depreciated value of the car...which may only be 12,000...so this means that I would be on the hook for the remaining 8,000 for a car I no longer can drive. GAP would have taken care of the 8,000. That’s why I purchased it, as so I thought.... I spoke to Junior Vallejo about it, the finance manager right now and he told me that there’s nothing they can do about it. He told me that it doesn’t matter that Soloman lied to me and assured that I had GAP insurance, because he doesn’t work there anymore there is nothing they can do for me. I WILL BE FILING A CORPORATE COMPLAINT.

Reliable service after the purchase of our 4 runner.

Matt Mett's hasn't called me back

Staff very knowledgeable and helpful. Work was completed when promised.

Awesome express service from the techs. I appreciate the prompt greeting!

professional friendly and not long of a wait thanks Justin

Winston Elliott, and Toney Thornton. Are the best, they where so helpful they made me feel like family. The service was quick, I was very satisfied. I recommend these two if you looking for a vehicle come to Toyota Thornton Road

Great customer service!!!

Services provided were fast and the representative was knowledgeable of what I needed for my car.

Deb is an awesome service writer. She took great care of of me.

Great Deals all year long with great customer service and best vehicles in town

My experience before and during the current time that we are living in was beyond good. I appreciate the staff for all that they do because some other places may not be so humble to you during these days and time. The issue that you have will be successful and done!

Went in for an oil change, service was friendly and fast .

service manager Debbie was extremely nice! Everything went perfect as usual every time I get my Tundra serviced there.

I was treated fairly I had a good experience. When a problem occurred they made it right

My car was towed in for repairs and took 2 1/2 weeks to fix. There communication was awful. Had hard time reaching anyone. Calls weren’t returned in a timely manner if at all.

Anthony Cox and Solomon provided excellent customer service!

My experience with Autonation was simply the best! I had a great Salesperson who was so very knowledgeable about the car and made sure that we were too! Thank you Dwight!Mr. Kim our finance person was so professional and a joy to work with! I would recommend this dealership and these individuals to anyone looking to purchase a vehicle!

Good service ,no complaints. you can't make everyone happy .

He was very helpful & pleasant

Tony Thornton was very patient in explaining everything. We had to wait for the car mats. Tony was very good in keeping up communication. All in all, we had a very good experience.

Very dishonest people. I was lied to misled, and avoided for months. Go to any other dealership for this one. Terrible customer service, and the saddest part is that the general manger is very rude and unhelpful too. He only cares about numbers no matter how dishonestly the come about. BEWARE!!

On time!

Anthony Cox was my service advisor and he was very professional, courteous and informative.

Had to go for a normal service for tire rotation. Asked to get the air checked and my bumper since it looks like there is a gap between my headlights and number. The pumper was last serviced with Toyota collision department. Trekked getting in touch with them several times while my repairs were still under warranty and no one ever got back to me. Turns out it wasn?t repaired properly in the first place and the tire air pressure wasn?t checked. Also, they never turned off the maint. Required sign. Used to love going there years ago but last couple years their service has gone way down.

My experience was amazing! I am the proud recipient of a 2021 Toyota Camry SE! I want to thank Brian and Carl for their help and awesome customer service! Autonation Toyota at Thornton Rd is one awesome DEALERSHIP! THANK YOU GUYS AGAIN I AM FOREVER GRATEFUL!

Service was due to a factory recall. Service department appears professional and knowledgeable. They also seemed to abide by COVID safety procedures!

Head light went out, purchased the bulb and the Service Dept changed it. The Service Dept is always professional and pleasant

Great experience with the salesperson he’s now is my friend Mrs Balde Mrs Balde he’s bilingual and very nice person

My experience was extremely professional. I want to THANK the sales team for Wonderful Service. Mr. James Hall & Dwight Joiner were GREAT!! I’m LOVING my NEW CAR!!!!😬 I DEFINITELY WILL be sending ANY who needs a car to AUTONATION TOYOTA THORNTON ROAD!!!🙌👏🤝🙏

It was a great experience, I love my Toyota RAV4!!

Toyota has proven over and over that they're worthy of my business. If you want fast, reliable service, honest advisor, followup for quality control, Toyota is your key to these standards. Thank you Anthony!

Terrible buying experience. Bought a 2008 Jeep Wrangler 4x4 with 47K miles which appeared to be a great deal. After taking it to my mechanic of 11 years(same company I've used for all my vehicle purchases), this Jeep needed maintenance ranging from differential fluid changes, leaks/gaskets, plus cv and ball joint replacements. The estimate was $3,500 in repairs. This location decided not to complete the repairs, so I cancelled the transaction within the 5 day window. If you decide to purchase from this dealer, then I HIGHLY recommend having a thorough vehicle inspection. I always spend $100-$150 upfront for an inspection for this very reason.

Most of the process was handled over the phone very effectively. The salesman was pleasant and knowledgeable. He followed up with us promptly on information needed. The salesman gave us a good deal on a good car.

Don't buy from Autonation Toyota!! I purchased a used Rav4 from them 2 weeks ago. They prepare to vehicle to sell and for to be safe and reliable for their customers. Within 2 days of leaving the dealership we had a tire going flat. I checked it out to see if it had a nail or screw in it. No it had a plug in the tire. There is NO way this car sat on the lot and the tire wasn't continuously inflated by the dealership. Very unethical and deceptive!! I would not recommend this dealership!!!!

Had an appointment to just get a complimentary checkup/tipoff at11:30am and got there on time, yet my car did not even get pulled to be looked at until 1pm after I went to the gentleman to ask what was taking so long. I waited yet another hour and a half until I went back out and found that my car had been done for a little while yet I had not been notified because he was with another customer and "couldn't stop to let me get my car and go". Horrible service!! I should NOT have had to wait so long for something so simple ESPECIALLY since I had an appointment.

The Salesman William M. was very professional, helpful, and pleasent. The Finance agent, Carl, was also very nice to work with. Chris, the tag and title expert was also very helpful. I enjoyed my experience at this Autonation location. Thanks again. Bob Staats.

Very nice and always professional

Pretty good didn't have to wait long on service. Waiting room was clean.

I recently had to switch to a different AutoNation dealership because the last one was sold and no longer honoring my pre-purchased oil & filter changes. I was distraught but came to AutoNation Toyota and they graciously honored them for me. Excellent Customer Care/Service from start to finish! Was treated with dignity, respect and never a moment where I felt unwelcomed or them trying to upsale me on any other services or maintenance not needed or due! I was very pleased all the way and will definitely be looking at AutoNation when it comes time for my next service, and new vehicle!

I always receive exceptional service when I go for maintenance and repairs. I usually request Joshua Bender. Always receive great service.

Good service and friendly service reps made my experience good. Would recommend this dealership to others.

If we’re ever in the market for another new vehicle we will definitely deal with Travis. We will also recommend him to our family and friends. He is knowledgeable, patient, personable and a pleasure to deal with.

I always receive exceptional service when I go for maintenance and repairs. I usually request Joshua Bender. Always receive great service.

The guy that sold me my car was very patient. The finance guy was nice and explained things so I could understand. They delivered my car because I was having a transportation problem. That was a nice touch. It would have been nice if they had cleaned the inside though. They did have to bring it from another dealership. My complaint would be that it took most of the day

I bought my 2017 Tundra here. It was my first online purchase. I got a fair deal on the truck. The truck looked way better in person! Photos did not do it justice. Extremely pleased. Between Jade and Bryan, you couldn’t ask for more honest and reliable group of folks! Shipping to Texas was also very reasonable. I would not hesitate one second from making another purchase with Toyota Thornton Road.

Curtis Gammage was so nice, patient and understanding. Curtis provided total customer satisfaction.

Mamadu was incredibly helpful. He answered all of my questions and more. I was impressed with his knowledge of the cars. He made my experience efficient as well! Overall, I recommend going in to see Mamadu for your next purchase!

My over all experience at Toyota was great. The salesman was very informative and helpful with completing the sale.

My wife and I bought cars here this weekend. We worked with Matt Metts and he was amazingly helpful and made the two purchases quick and easy.

We bought a used car from a different dealer, which turned out to have a lot of issues. The service department was exceptional in helping us through fixing the many issues.

T. Carter @ Toyota West!!

william got the deal I was seeking. nice vehicle choices!

We purchased a used 2018 Toyota Camry from Autonation Toyota and I want to say that my wife and I are very happy with this car. Everybody was very professional and all our questions were answered quickly.

I had a good experience at Toyota of lithia springs. I never have a issue when I go there.

When someone makes an appointment and reserves parts ( key and fob ) they should make sure to hold those parts. I reserved both items in advance of a service in 3-4 days and when I arrived for the service the fob was gone. I had to make another appointment to get the fob along with programming. I live 35-40 minutes away so it’s a real pain to come back. By the way I have two Tundras that I’ve serviced there for years.

I go to AutoNation Toyota on Thornton Rd every time to get my car serviced. The staff is always attentive to your needs and the service rep is courteous and keep you informed on the time when your vehicle will be ready.

Had an awful experience with another dealer and will never buy anything other than Toyota again. The only drawback if paying out right is you can only use one check. I Tried writing a check from two different bank accounts for my purchase but their system does not allow this other than that went pretty smoothly.

Great response to customers concerns. No one is perfect but it makes a difference when they can admit to errors and try to make the wrongs right!! They have a customer in me!!

What Can I Mr Keith Russ worked hard and long to put me on my new ride against all odds. If he says he can do it welp he can do it. He ?s a man of his word. I gave up but he didn?t. He and the rest of the Toyota Auto Nation team located on Thornton Rd is the best But Mr Keith Russ is The Man to see.

great service each time was there

AutoNation @ Thornton Rd definitely takes care of their customers. I knew what I wanted when I came in and recieved EXACTLY THAT! William McNiece worked with me to make sure I got a car with all the accesories that I wanted and got me a great price. I spent less time at the dealership than I do at the grocery store. I noticed a few scratches on the vehicle when I got it home & William texted me back immediately and is in the process of getting it fixed for me and I couldn't be happier. If you're looking for a great reliable vehicle this is the place to go ! & ask for William :)

I went for an oil change and not only did they waste 3 hours of my time, I still didn't get an oil change because someone forgot to take my car back over to the service department when they tried to convince me to trade it in for a low-ball offer. 2012-2014 Camrys have a faulty torque converter, a problem that I brought the car in previously to have repaired. It is now occurring again and is getting worse. Come to find out, the method they previously used to address the issue was not correct and my torque converter needs replacing also. When I took it there initially, it was under warranty (I actually thought it was a recall) but they just updated the car's ECM software as that was the protocol at that time. Since then, Toyota acknowledged the issues with the torque converter and has since began replacing them. No notification was sent to owners though. The repair of my vehicle, however, they said, is not covered even though I originally took it there for the very problem that they admittedly did not fix properly the first time. So, after 3 hours of trying to convince me that I needed to get another car because it costs more for me to pay to repair it, my car still has a bad torque converter which could potentially cause just enough of hesitation when shifting from 1st to 2nd gear that I could be rear-ended and I don't have the oil change that I requested. Absolutely unacceptable!

Working with Anthony Thornton, Anthony Ortiz , and Ornella has been a true pleasure. There was a never a time I felt pressured to accept a deal and they made sure I was comfortable with all terms and conditions of the bank. Anthony T. was very patient, he made sure to give me the "real" of car buying. Ash is the closer! He is always so pleasant and eager to give advice. I would recommend Autonation, as this is my 2nd purchase with them.

I absolutely love my 2018 Toyota Camry. I love how quickly I can go in for my services and get back out on the road again.

Travis made it quick. He helped me find exactly what I wanted and he’s the man the see on arrival. 4044349520

I was helped by someone who made my experience fun and easy. 10/10 would use him again. Travis holtzclaw 4044349520

Travis holtzclaw helped me get into a very nice 2017 Mazda 6 for a very good price, an low down payment. Was very patient an did everything that any salesman could possibly do for a customer. Call Travis if you need a great deal 404-434-9520

Annual service including tire rotation was done and I received my Toyota back 45 minutes earlier than promised.

Must see TRAVIS. I have been trying to get into a new car for a year now and no one else has been able to get it done for me but he DID!! He was very patient and understanding of my needs . And was able to get me a great deal on my new 2021 Corolla !! Thank you so much Travis ! Y’all text him for your new car ! He was incredible ! (404) 434-9520