Recent Reviews from AutoNation Toyota Thornton Road

Just wanted to say I had a great experience with this company and more specifically with the employee Simeon! He was extremely helpful, did everything he could to try to find the car that would best fit our needs. #ask4simeon

My salesman Keith Russ was fantastic. He went above and beyond to get me into the truck that I wanted.

I live on the Eastside and I ride all the way to Austell. That should tell you something! My associate Dusty was just awesome on Monday. I couldn't have asked for a more professional and kind associate to assist me. I wish there were more people like him in this world!

Noami Morrison was an Amazing salesperson.

Great service experience with Ricky's team

Everything was fine except the technician who did the oil change he spill oil everywhere on the engine bay even on doors handles and front grill.

Your teammate Ricky Taylor was, knowledgeable, helpful, and patient. Ricky explained every step that would be made in the service on my van. Thank you for your professionalism.

The facility was very kind and when they saw a recall, they let me know and repaired my car and did the maintenance as well as gave me a ride back home and pick me up in the same day

Thanks Keith Russ. Loving my new vehicle. If you're looking to upgrade your vehicle go see Keith.

Even though I had an appointment, I was still there almost two hours for an oil change. I wanted my car to be ready for a road trip. I hadn't had any issues with the vehicle. While driving, my car began spraying oil all over itself to the point that I couldn't see out my rear window. It smells like burned rubber and I am leaking fluids all over my friends driveway. Now I'm 7 hours away from home and not sure I can make it back for work. The tech was friendly, which I appreciated, but I didn't need this mess.

I came to Auto Nation Toyota to check out a Camry! Diane enthusiastically described all the features of the Camry. She was very friendly and professional. After test driving the Camry, I agreed to purchase it because Diane was so customer focused!

They were so helpful during the entire process! Big shout out to Alex D and Brian ! I love my 2021 Rav 4 XLE!

To Whom It May Concern, This is to share our appreciation for the customer service provided to us by Alex Demmings at the Autonation Toyota dealership in Lithia Springs. Specifically, Alex has been promptly responsive to all inquiries including texts, emails and phone calls. He also has been appropriately willing to reach out to management whenever clarification has been needed. Our search for a truck has taken approximately six weeks and the working relationship with Alex is far above that of other dealerships which had vehicles we were interested in. Because he has been so professional, polite and respectful in all dealings and a pleasure to work with in comparison to others, we were committed to try to buy a vehicle from this young man if possible. We are also appreciative of the advice and information shared by Matt Mett. Matt was very able to tag team with Alex and answer our questions in enough specific detail to make us comfortable with our choice of truck. We are grateful for the time he took to help us better understand our options. Thank you for a very satisfying vehicle buying experience.

Great people great place

To Whom It May Concern, This is to share our appreciation for the customer service provided to us by Alex Demmings at the Autonation Toyota dealership in Lithia Springs. Specifically, Alex has been promptly responsive to all inquiries including texts, emails and phone calls. He also has been appropriately willing to reach out to management whenever clarification has been needed. Our search for a truck has taken approximately six weeks and the working relationship with Alex is far above that of other dealerships which had vehicles we were interested in. Because he has been so professional, polite and respectful in all dealings and a pleasure to work with in comparison to others, we were committed to try to buy a vehicle from this young man if possible. We are also appreciative of the advice and information shared by Matt Mett. Matt was very able to tag team with Alex and answer our questions in enough specific detail to make us comfortable with our choice of truck. We are grateful for the time he took to help us better understand our options. Thank you for a very satisfying vehicle buying experience.

To Whom It May Concern, This is to share our appreciation for the customer service provided to us by Alex Demmings at the Autonation Toyota dealership in Lithia Springs. Specifically, Alex has been promptly responsive to all inquiries including texts, emails and phone calls. He also has been appropriately willing to reach out to management whenever clarification has been needed. Our search for a truck has taken approximately six weeks and the working relationship with Alex is far above that of other dealerships which had vehicles we were interested in. Because he has been so professional, polite and respectful in all dealings and a pleasure to work with in comparison to others, we were committed to try to buy a vehicle from this young man if possible. We are also appreciative of the advice and information shared by Matt Mett. Matt was very able to tag team with Alex and answer our questions in enough specific detail to make us comfortable with our choice of truck. We are grateful for the time he took to help us better understand our options. Thank you for a very satisfying vehicle buying experience.

Autonation lithia springs Toyota, Mr. Davis has zero integrity. GM isn't to far behind...

Recently went to autonation thorton road to purchase a used car and the service was great. My sales person was Diane and she made sure that my car buying experience went smoothe as possible. They went above and beyond to accomondate trading in my car and putting me in a beautiful lexus rc f. The whole staff was great! I highly reccomend buying your car from here.

This has been an unpleasant experience. I went to get an oil change. Upon picking up my car, the technician replaced one tire. They said it one tire was flat. They refused to plug it. Being a mechanic I asked that they take it off, I plugged it and asked them to put it back on. If you can't plug it or put it back on, why take it off in the beginning! I had to get the Service Mgr involved. The next morning getting in my car, I noticed that I had a dent in it where the tire was replaced! OMG! I was told by the service manager, Cory Morgan that they did not do it and they refused to even look at it. Horrible experience!

Autonation is an awesome place. I had 3 cars from here. When it comes to service Debbie is the best service advisor. Debbie is very professional, respectful, friendly, kind, honest and patient. She never forced you into a decision. She always suggests the best services for your car. Debbie care about you and appreciate you. I definitely recommend Autonation and Debbie you ROCKS!!!

Just purchased a 2018 KIA SOUL. The service was just great.

No one acknowledged me when I pulled through and got out of the car. I was the only customer waiting.

I had a great experience purchasing my new Tacoma at AN Toyota. Keith Russ and Matt Metts where great to work with and made the process smooth and easy. I appreciate Keith driving 2 hours in traffic to pick up my new truck. Thank you for a job well done.

Very satisfied.

I had a very pleasant visit on Friday April 26. I had several things done and thanks to Tenesha Jones for walking my paper work thru & made my time there shorter. My thanks to all that was part of the work on my vehicle.

Skyler was extremely helpful upon our arrival for an appointment. He went above and beyond to help us find the right vehicle for our situation. The entire staff was receptive and management stopped by to make sure we were being attended to. The finance guy Wesley was extremely helpful and took care to explain all additional options. Will use again.

I worked with Edward.... he’s amazing! He has so much compassion it is almost unreal for a car salesman. Continue to be your authentic self Edward! Management he deserves kudos, best customer service award and bonus that your company gives.

The service here is awesome. Kept me informed of the issues and the cost. Corey was fantastic

Maintenance rep Dusty was outstanding, very upfront and honest. I thank him for getting me in on a rainy Saturday without an appointment. Toyota did a total check of my car and replaced my back brakes, which is the only thing that was needed. This Toyota location takes care of my 2004 Toyota Camry that still runs great today. They have done a great job with my RX350 Lexus SUV. I was grateful to find out that they could repair my Lexus, because the nearest Lexus Dealership is 20 something miles away in Smyrna, GA.I will use their Service department again when needed and I will definitely recommend AutoNation Toyota Thornton Road to others .

Service was quick and friendly. Tech recommended work to be sceduled in the future and answered all our questions. All in all, we continue to be very happy with this Toyota Service Center.

My apartment went well he was very kind I can tell that he cares about his job and duties Well Outstanding Service. THANKS

l had my 30000 mile maintenance on 2019 Toyota Tacoma and they did a poor job.. The service advisor did not explain things very well. They change my wipes and put after market wipes without telling me and this is suppose to be a dealership where you get original parts to fix your car. Secondly instead of replacing my cabing air filter they put my new cabing air filter on the floor in the car. Folks this a parts and service that l have paid for. The shocking thing is a bought my truck brand new from this same dealership. l will never bring my truck there for future maintenance needs.

Service Dept . and Corey worked hard to resolve my problem with my Radio on my 2020 Prius. Thanks

Great experience!! I was very impressed by the level of professionalism and knowledge within this dealership.

Great friendly service

Great experience!!!

Great experience. Good deal on a great car!!!

Travis and Max worked us up a great deal. They went to bat for me with management and made it happen. Couldn’t be happier walking away with this new car.

Travis Holtzclaw and Matt Mets were very helpful in getting us the best deal on our new car they went above and beyond very helpful

I usually hate the car buying process, but Edward Avila made it so much more pleasant. He was transparent and talked me through what was going on at each step. Car salesman’s usually leave you sitting for hours wondering what you’re waiting on. I told him what I was looking for and he got it right in one try!

Like many people I did not drive much during the pandemic because I worked from home so I had not had my vehicle serviced from December 2019 until March 2021. When I returned for service in March 2021 I began working with Debbie. I am very pleased with my experience working with Debbie, she does a great job; she communicating with me and provides excellent customer service. Over the years I have encountered quite a bit of turnover particularly with the service advisors however over my last two visits working with Debbie I am very pleased and looking forward to working with her.

Service was performed in a timely manner and service writer Dusty was very professional.

AutoNation Toyota on Thornton Road in Lithia Springs, Georgia, gave my wife and me excellent service during the time they were in business. Sadly for us and we presume for other customers, the dealership which took over from them after AutoNation sold the property to them (Lithia Springs Nissan I think) seems disinterested in being helpful to us. Phone calls haven't been returned, calls being transferred to the service department were dropped, and inquiries regarding terms of our contract with AutoNation weren't exactly welcomed. I would recommend that dealership only to Nissan owners who have purchased their vehicles from the new dealership, not the previous (AutoNation) one. Dr. John Huggins

Scheduled recall repair two weeks in advance. Having cleared my morning schedule, I made the 40-minute drive to the location for my 7:30am appointment. After 10 minutes in the waiting room I was told that they did not have the part available, but it would be there the next day. In other words, after having this scheduled for two weeks, they were not at all ready for me. And I was unable to clear another half day on such short notice. Was told later on the phone that I would be contacted to reschedule. I have heard nothing. It has been a week now . . .

Scheduled recall repair two weeks in advance. Having cleared my morning schedule, I made the 40-minute drive to the location for my 7:30am appointment. After 10 minutes in the waiting room I was told that they did not have the part available, but it would be there the next day. In other words, after having this scheduled for two weeks, they were not at all ready for me. And I was unable to clear another half day on such short notice. Was told later on the phone that I would be contacted to reschedule. I have heard nothing. It has been a week now . . .

I want to shout out Diane Velasquez. She was great. She was patient. She worked really hard for me. I did NOT make it easy, lol. Also, thanks to Maxwell. Overall, a great experience. Thanks Autonation Toyota Thornton Road.

The people were nice and the facilities were clean however the day after getting my front tires rotated both of my hubcaps on those tires fell off to never be found again. That’s never happened in four years so it’s only the mechanic to accept responsibility for that.

Debbie is very awesome nice work with me great Customer service.

I don’t even know where to begin. This is the BEST experience I have ever had with a car salesman ... a salesman period ! My salesman was TRAVIS & he was PERFECT. I am a sophomore college student , so money isn’t abundant , but Travis helped me find the perfect car and even helped me save money on my purchase. I am in love with my new RAV4. If you’re purchasing a car, make sure TRAVIS is your salesman. I will definitely be recommending him to anyone searching for a reliable and affordable car !

It was a great experience everything was as promised

If I could give zero stars, I would. Do NOT take your vehicle to be serviced here. The service department is the worst I have ever seen. They don't return calls. You wait on line for over 30 minutes and the customer service is horrible. They make so many errors in service, billing, appointments, and anything else they come in contact with. When you call to get service, you get bounced around and NEVER get transferred to the service department. They take 1-2 hours for an oil change when you have an appointment. The manager of the service department should be ashamed and relieved of his duties. It's a shame that the service department is so bad, because the sales department is actually very good. Like I said the service department is the worst I have ever seen. Avoid at all cost.

Diane was awesome consultant. Great help with my getting a good toyota car. Mr. Wesley was also helpful.

Recently came in for a service appointment due to a recall on my 4runner. Debbie Freeman was a pleasure to work with. I brought my 8month old daughter with me & Debbie was a huge help, she ensured our time there was at a minimum. It is so hard to find decent Customer Care now days & I was afraid my visit there would be chaos. Thanks, to Debbie we were taken to get a rental & every thing went so smooth! She even had another Service Rep bring my car around so I didn't have to carry my daughter & the car seat with all of our belongs across the parking lot. Thank you so much for taking care of us!

Deb was awesome she gives great customer service I love her!!!!

Deb was terrific! Great service!

I do not like the waiting room. Your seating is too close when it is busy. I don?t like the TVs. You need more outdoor seating that is not all in the bright sun. I either have to go to the Cracker Barrel and wait in their rocking chairs outside or go to the showroom, where it is more comfortable than the waiting room.

This was my first visit to the dealer to get my Tundra serviced. Debbie was friendly and her customer service is exceptional. I will definitely be going back again. Thank you!

I received outstanding service from Debbie at AutoNation Toyota - In and Out and paid satisfactory price for work done. I will be a repeat customer - Thanks Debbie !!!

Diane, Curtis, and Matt helped me get a car post accident! They were really good at listening to what I needed and wanted! UPDATE: I have taken away stars. An extra key was negotiated and I never received it. I kept saying I would hear back but never did. Empty promises mean stars get taken away. Maybe negotiate with a more trustworthy source in the future.

This was my first time here and I really enjoyed the experience. Debbie Freeman was freaking amazing. I was a little nervous going to a new place for an oil change, and she really took care of me. I'm big on customer service, and she did an excellent job. Give her a raise :)!!!

Debbie was awesome, very nice, professional and informative, much appreciated!

Deb was great thank you for all your help

Deb was excellent. The service was wonderful and I will definitely come back again.

Inquired about a car that was featured on this site. During my conversations with a sales agent from the dealership, the base price increased at least twice after multiple credit inquiries were run. I understand that credit can effect interest rates, and that other taxes and fees get added on to the total...but not only was the base price increased, they also added on an additional $600 for tint that was non negotiable. This should have been listed in the posted price. Then they added the taxes and fees. This happened twice until the price before taxes and fees were added, bumping the base price by almost $2000. Would NEVER do business with this dealership after that.

My husband and I had a really great experience at Toyota today. Skyler helped us set up an appointment and was flexible with us when we couldn't get there on time. Ornella helped us find the perfect Tacoma and she also worked with us on the price and trade in value until it was right where we needed it to be. We also got to speak to the GM who was super nice and helpful. All the staff there was extremely friendly and always trying to help each other! Would definitely go back!

The service was excellently and I would recommend them you any one who need car service

My 10k service experience was just horrible and I mean absolutely yuck

We wanted a Toyota RAV4, and Simeon helped us get just that! We had a great experience and ended up with a dream car! #Ask4Simeon

We walked in with the plan on purchasing a rav4 xse and that is exactly what Simeon did for us. We walked parking lot to parking lot and he was extremely helpful. He knew tons about the car and was very informative. Thank you Simeon and if you stop by Autonation Toyota on Thornton road #Ask4Simeon.

They don’t know what they doing in there , paid 2k for them to change a transmission and make it work, but they just put it and didn’t make it work , worst part is that me and my dad magically made it work, they lazy and don’t put enough effort into their job.

Everything was going great, and I am so happy I chose Auto Nation Toyota dealer. They treated me very well.

The Service provided by Autonation, Thornton Road was expedient, professional, and thorough. Thank U. #AVerySatisfiedCustomer

Waited entirely too long for the service preformed

Ricky was our service representative and he did a pretty good job and tells it to ya straight.

Yes they changed my oil but did not fill up my windshield washer fluid or let me know that my air filters needed changing. Had they asked or told me I would of had them change them. Hate making the trip all the way there again.

Autonation Toyota of Lithia Springs service department has proven exceptional time and time again! My top pick in the service department is none other than Dusty! He is honest, direct, and above all efficient! He keeps me informed, he checks out any available promotional deals to put more only back in my pocket and keep my car running efficiently! So if all reps were are efficient, like Dusty, I might be inclined to venture to the sales department but unless I’m buying from Dusty no go!

I had a great experience when purchasing my car with Toyota Thornton Road. As a first time, solo car buyer I was anxious walking into the dealership. Travis made the experience so easy. He answered all of my questions, wasn't pushy, and even stayed late to work with me on getting the best deal on my new 2021 RAV4. Travis followed up quickly and made sure I was taken care of. Winston and Matt were great as well and worked with me to get a great deal and to help me through the car buying process. If you are in the market for a new (or used) car ask for Travis!

I have been using Courtney. For my service he has been prompt Very nice also met Cory the service manager which was awesome thanks you for taking care of my truck

They were on time. They explained everything they were going to do and when it was to be completed. My thanks to all.

Put a car on reserve to look at the next day at 5pm. Drove an hour to get here for them to say we don’t have that car anymore. Really, no phone call or email to tell us. So now an hour drive home. And not one person even apologized.

Low supply

Bate & switch. Stay away from

charged the payoff twice.

I had a great experience with AutoNation. Jay was helping me with all of the questions that I had, very friendly and professional. I will definitely be coming back for my next services.

.......Read this it could change your life...... Ok so your looking to repair or replace your Toyota this is the place to be in west Atlanta. Whatever your needs stop in and stay a :while: if you are having problems with your car make an appointment and have seat get a ride or take the shuttle even a simple service or recall can take a while if 55 other people are waiting and you are #56 just be patient it'll get done eventually. If your in for a diagnosis more patience will be required it's a car not witchcraft or voodoo their ain't no crystal ball no magic it takes time to do a good job and figure out what YOU have done to YOUR car they will fix it if you would just sit down and shut up or just leave it they'll call when it's done they may even come pick you up like enterprise. Yes other people exist it's not just YOU impatient #56 especially on a Saturday you might be #156 when you have better things to do go do it the car car can wait it's already 5k miles overdue for service what's another day or two. Remember make an appointment if it's at 3 o'clock be there at 2:45 maybe you'll get in faster maybe not just like the Doctor's office or the Dentist sit down and wait until you are called see how far you can bend over and get them teeth out.

The best customer Service in the World.

I thought it would be important for me to share my experience at Toyota. Unfortunately it was not a positive one. I took my vehicle in for an 11 AM appointment Thursday and left it to have the fuel pump replaced due to a Recall. At 6 PM when I had not heard back from anyone I called and press the option for a service status, unfortunately no one answered so I left a voicemail. Between 6 PM and 7 PM I left three voicemails as did the representative that answered my call when I clicked on a different option. Needless to say I received no call back and my vehicle was left overnight at the Service Center. Then I’ll fast forward to this morning when upon not hearing back from anyone I called in and was told no one could find my keys and there was no ticket service for my vehicle . So I took the trip to figure out what was going on. I was met by the manager who I was asked to request Ricky who most definitely wasn’t in the mood to have to deal with me considering he had 2 other people waiting to speak to the manager. He Then proceeded to bring my paperwork into the managers office and was told that a manager would come out to speak with me. 10 minutes later I still don’t have my car, my keys or any resolution. One of the managers finally came out only to tell me that my service manager had texted me last night to let me know that my car was ready which is false. He was not able to pull up the text message and I know I didn’t receive one. Then proceeds to tell me that their service center is extremely busy and these kind of things happen. So in summary something needs to be done to correct the process. No way is it acceptable that I drop off my car and 24 hours later 1. no one has any idea where my vehicle is? 2. No one called or texted me yesterday to provide me an update on my car. 3. Even after I left three voicemails last night no one had a common courtesy to call me this morning to provide an update. 4. Then I go to the service center only to be told that a text message has been sent that I didn’t pay attention to which was false.

I made an appointment for an oil change and an engine/emissions issue. I also discussed with my service representative, Anthony, some other repairs that were well overdue. He assisted me with prioritizing them. He made sure I had transportation home and told me he would call me with an estimate. When he called with the estimate, I told him to proceed with the work. My encounter with Anthony was a positive and pleasant one. He was professional, knowledgeable about the work I needed done and explained what it consisted of, talked in layman?s terms, and told me my car would be ready that afternoon and it was. The service department was clean, personnel wore masks, and sanitizer was available.

My service advisor was very helpful and answered all my questions! I highly recommend to visit Toyota dealer in Lithia Springs!

We just purchased a car for our daughter and thanks to Simeon C., the experience with AutoNation Toyota was thorough and efficient. He was the best sales agent we’ve ever worked with. He went above an beyond to make sure the car was perfect for us before we left the dealership. THANK YOU, Simeon!

I went to AutoNation Toyota and brought my new vehicle from Vanessa she was very helpful throughout my whole experience thank you AutoNation Toyota ThorntonRd

I had a really good experience at this location on Thornton Road. My Service Representative was Taylor, he was professional and really knowledgeable, and my car was serviced in a timely manner.

So my sister and I, who are 22 & 20 respectively, came to purchase a car from Toyota. Mamadu greeted us as soon as we walked in, & diligently worked with us the whole time. He showed us a different option when we couldn't find the car we originally wanted, he showed us all the features on the car he helped us choose, then we went for a smoothe test drive. Once we saw the car note for the month we realized it was too high, but then he knocked the price down for us as well, amazing! Mamadu is a great car salesman & is knowledgeable about the business he's working in, he did a great job & I would highly recommend him to anybody that is purchasing a new car! Thanks Mamadu!

If you go, ask for Kieth Russ. He helped my mom get the car of her dreams. He was fair and easy to work with.

Good people, courteous, nice and very responsive to work with. However, the car only came with 1 key fob, which wasn't disclosed. I called Audi and it is almost $500 to replace! So we don't have a backup key. Also I asked for a small paint area to be fixed and they told me it would be pre-sale; however when the car delivered the paint defect was still there. My son needed the car and it was a long drive to the dealership, so I just accepted it as-is.

All was good except time it took to change oil and rotate tires... 2 1/2 hrs

Great Customer Service ! Travis Holtzclaw is such a nice Christian man who was very professional with both me and my family . He wasn’t pushy one bit and made this process such a breeze . Couldn’t thank him enough .

Ricky at the service center helped me out tremendously!

The Service Advisors at AutoNation Toyota's Thornton Road location are the BEST! I've been a loyal customer at this location since 2003 and they have taken great care of my vehicle. My last visit was very well served by "Dusty". Thank you!

comfort and personal personality

I am always happy when I go to the dealer to service my car, in addition to their excellent service and knowledgeable staff, they also mail you coupons with reduced prices for the same excellent car service

I’m very disappointed to see a aftermarket oil filter installed on my engine. You would think since everyone is wearing Toyota uniforms and the building is labeled Toyota, you would get original equipment parts installed on your vehicle. On the receipt it does state an aftermarket part has been installed, which I never looked at because I never thought that would be the case. Well AutoNation does it differently, it’s not a actual Toyota or operate like one. That’s it for me, no more AutoNation now that I know that. I addressed my concern with a service tech and they agreed to use my oil and filter to get that generic oil filter off my car. I really wanted to watch everything but I didn’t want them to get upset with me. I couldn’t change the oil filter myself due to them over tighten the oil filter and I couldn’t remove it myself. I asked them to please do not over tighten my original equipment replacement. No manager come out to make sure I was taken care of. I can work on my own car, it’s just convenient to pay someone else too, but you can’t even purchase service these days, at least with AutoNation. I did run into manager after 3 hours and I asked the status of my Hybrid. He was cool and speaking policy, which policy doesn’t work for me, not with AutoNation.

Joshua Bender and the whole service team are very pleasant to deal with. They are super knowledgeable and explain in detail the service, cost, and other recommendations my car needs. Not pushy and not intimidating at all. Love taking my Sequoia here, great service and experience all around.

If you like playing GAMES when buying a car then this is the dealership for you. I bought a car form them years ago and it was Great. I told the salesman that and they still wanted to pay GAMES. I don't recommend this dealership.

Dusty, Ricky and Corey made sure I was all my questions were answered and needs were met before I left and I truly appreciate the exceptional customer service

From the young man who greeted me and put the mat covering down to Anthony Cox my experience was professional and personal. Anthony said I should not have a long wait. Thanks to the mechanic and the above mentioned employees I was driving out of the service area one hour and twenty minutes after my appointment. Great service.

I purchased a new Toyota from Autonation in 2017 I have had my car serviced there since and they always have an issue finding my records. I always have to speak to a manager about something yesterday was no exception except I simply didn’t want to. If I’ve complained for four years and nothings changed why even bother. Yesterday my technician informed me that my vehicle was not due for the oil change I thought I was taking off work to do because my maintenance required light was on. No it appears that Auto nation just wanted to rotate my tires and sell me wiper blades. It’s fine to try to up sell me but do it when my car needs an oil change now I have to go back in another 5000 miles to sit and wait for hours to get an oil change geesh! And to the stalker sales persons lurking in the lobby NO I don’t want to trade in my car!!!

I have waited more than a month to receive a title to a used vehicle I purchased. The price I paid was out the door - tax, tag, title. Today I receive the title and I still have to go to the DMV. I still have to pay sales tax. I still have to do everything. What is the doc fee for???? What is the electronic filing fee for? I am furious. I now have to come out of pocket for 500.00 on sales tax that should have been already taken care of. I shouldn’t have to be going to the DMV myself. This is ridiculous.

Everyone was very friendly and super helpful. It was a great experience.

Awesome experience with skyler

I had a wonderful experience with Keith Russ. He was very friendly, helpful and a great guy! Not only did I feel comfortable, I felt like I was working with a friend!

I am a loyal Toyota owner and I have toiled over leaving a review but I just had to. I took my car in to get a tire replaced, warranty, in January. They had my car for over three weeks. During the time they had my car I called six to seven times, most times having to leave messages on voicemail or receptionist stating she was passing the message on. Regardless I never got a return phone call but when I did speak with someone I was told that my tire had not come in yet. After the third week I was beyond irritated with the process and it was at this time I was told that we will put a tire that fits your car on so that I can get my car back and they would call me when my tire comes in and they will replace it. I asked, why wasn't this offered to me previously, no answer feasible. This was in February, fast forward to today 3/29. After calling and leaving messages, getting my rep once, the receptionist twice, and the voicemail twice no one has given me any further updates on my tire. All of a sudden today my rep says let me check with parts, oh it's in when can you bring your car in? I'm a little perturbed but I really don't have any other choice. My frustration is this: It has taken over two and a half months to get a tire replaced; I didn't get any calls or communication updating me on my car; I didn't get any return phone calls, except once; I didn't get any type of timely resolution or concessions for being without a car for almost a month; I believe with my whole heart, if I hadn't been diligently calling time and time again, I would still be waiting to get my tire. I understand that we are experiencing a pandemic and they can't control when parts arrive but simple and basic curtesy of a phone call, email, letter, something to let a customer know what is going on. I'm very disappointed with this experience and it's makes me think about the used car I bought with a detached bumper that was discovered a few days after purchase and was told we bought the vehicle as is...I'm done! Also, could you work on acknowledging people arriving in your service center quicker? I understand that each person is assigned a rep but sometimes I feel invisible when I come in for a scheduled service. No one has ever been rude but they have been dismissive. Lastly, some form of apology or sense of understanding when things happen that are out of your control but has you r customer could go a long way. I gave two stars because I accounted for other experiences and the friendliness of the receptionist, but this experience and others only deserve one star.

GREAT service team and they always go above and beyond to make sure my needs are met. Also very timely service.

Rickey in the Auto Service Department is a pleasure to work with! He is very professional & exemplifies outstanding customer service! He is a true asset to the AutoNation Toyota team!

It was a pleasant car buying experience. The sales staff were friendly and knowledgeable . The process was time-saving. I would recommend this dealership to others.

My process with purchasing my car at AutoNation was very easy. My sales person (Travis Holtzclaw) was very professional and attentive to what I wanted and the monthly payments I was able to afford. I will definitely refer AutoNation Toyota to my friends.

AutoNation Toyota Thornton Road has such great customer experience! Skyler and Simeon were of great help and amazing individuals.

Love the service here.

Diane was a great sales person. Customer service was over and beyond. I really wanted and Highlander and she made it happen!!!!! She made our car buying process smooth and broke down every detail of the cars we looked and showed us plenty of options. Thank you so much!!!!!

The customer rep was very professional. Vehicle was ready as promised.

Awesome experience. Amazing knowledgeable staff. Great customer service. Highly recommend!

Purchased used car from this dealership at the time of purchase everything went relatively smooth. However without going into deep details they did a faulty cosmetic repair and vehicle was missing parts that they didn't fix completely, the repair ultimately failed within days of having the car, the salesman saw it and ignored it. I contacted a manager (Davis) he committed to resolving it but never followed up essentially ignoring phone calls and emails. The issue has now been escalated to the GM.

I have had my 2011 Toyota Venza serviced at AutoNation Thornton Road since 2011. I find their Service Advisors to be straight shooters. My most recent visit was no different. Service Advisor 5755 was respectful and followed CDC Covid-19 guidelines. He was knowledgeable and provided a thorough overview of the invoice. Mr. Addison provided customer service with excellence.

This is the fourth vehicle I have purchased from Autonation Toyota Thornton Rd. I absolutely LOVE my new 2021 4Runner!! Thank you so much Mamadu for working your magic, we made it happen!! I appreciate the great customer service from everyone at this dealership, it makes a great experience for all customers.

Came down from north Georgia to come pick up a 2021 Toyota Tacoma TRD sport. I was helped by Simeon. He was a very nice and friendly guy!! I’d highly recommend him for customer assistance. #Ask4Simeon

Great service no disappointment

I have had my 2011 Toyota Venza serviced at AutoNation Thornton Road since 2011. I find their Service Advisors to be straight shooters. My most recent visit was no different. Service Advisor 5755 was respectful and followed CDC Covid-19 guidelines. He was knowledgeable and provided a thorough overview of the invoice. Mr. Addison provided customer service with excellence.

Great deal from Lamin and he works quick. Jade the GM was great working to getting the deal closed. They made car shopping easy!

Great service! Service advisor was very professional and courteous.

I am extremely pleased with the service I received today at the Lithia Springs Toyota! My service advisor, Mr. Ricky Taylor, greeted and closed me out with 5 star service! He was extremely professional and the car service that I received was prompt! Thanks again Mr. Ricky and the rest of the Toyota family, here at Lithia Springs!

Travis, ask for Travis! I have never had an easier car experience in my life. I was honestly dreading getting a new car, but it was time. He found me exactly what I wanted, was honest, and just an overall great associate!

Excellent customer service!

Excellent Service!

My experience here was great Brian Morgan was very great with helping me with my purchase. I am very excited and happy with what I have.

Friendly knowledgeable staff

Best place to purchase a car. The staff is very friendly. Best customer service ever. Bryan and Terrance are great salesman’s. They got me the exact car I wanted. The manager Colin was very nice. I had a great experience.

Dusty was and is always such great help. He goes above and beyond to make sure i understand all the work going into my vehicle , the timing & he is always up to recommend nature & camping spots. He makes the entire appointment so smooth. I highly recommend choosing to be seen by him. Autonation is absolutely lucky to have him. Thanks Dusty.

Best place to purchase a car. The staff is very friendly. Best customer service ever. Bryan and Terrance are great salesman’s. They got me the exact car I wanted. The manager Colin was very nice. I had a great experience.

Best place to purchase a car. The staff is very friendly. Best customer service ever. Bryan and Terrance are great salesman?s. They got me the exact car I wanted. The manager Colin was very nice. I had a great experience.

This location has a great service center. They make you feel proud to be a Toyota owner and never fail to take great care of my vehicle. I had Anthony as my service rep and he does a fantastic job.

Ricky always does a fabulous job with my warranty maintenance visits. He is always on time and keeps me up to date on what my needs are to keep my vehicle in the best shape possible.

Service weather 5 song I was in and I was out not a long wait

The best experience I’ve had in a long time the young lady had the best personality ever thank you so for her professional help see you guys soon next oil change new tires and balance May the Holy continue to bless

This was my first time at this Toyota location and service was fast and efficient and the staff was friendly and informative, explaining things in a clear and concise way. Plan to return again next time my car needs service.

Excellent and timely service.

This was perhaps the most enjoyable car purchasing experience I’ve had. The staff was more than accommodating and was very patient with my wife and myself. Each member of the sales team was courteous friendly. I did not expect red carpet and giant bow and was touched by this gesture. I will do business with Thornton again.

Mr. Keith Russ was absolutely fantastic! He reached out to me immediately after my online inquiry and was very upfront and honest with me. I still owed over $14k on a Ford Fiesta which does not retain it's value. He was able to get me into a brand new 2021 Toyota Corolla at the monthly rate I was looking for with an amazing APR rate!! He walked us through everything and explained everything and made sure we had a full understanding and assisted us with making the best and the right decision! My husband and I really and truly do appreciate all of your help and hard work Mr. Keith and team!!!

I love this location and the service was great as always. Debbie was awesome!!

This last experience with Toyota was horrible. I took my car in for scheduled service. Dexter was the tech that worked on my car. I leave the dealership to head home and I noticed my car smoking out my rear view mirror, I proceed to switch lanes and my engine starts shaking I almost caused a car accident which would have resulted in myself and my 4 year old passenger pinned between 2 tractor trailors on 20W interstate. By this time all my check engine lights are lit up saying check oil add oil to vehicle. I manage to make it back to the dealership where they blamed the incident on a faulty filter which resulted in all my engine oil spilling out. To add insult to injury the service manager gave me 3 free oil changes and a free tank of gas. Let’s keep in mind I drive a brand new 2020 Camry that’s under warranty and already gets free oil changes. So basically he gave me a free tank of gas for not losing my life on I-20, 3 days before my 40th birthday. Thanks Toyota. Upon leaving I was assured that my car was fine. Now I’m experiencing acceleration issues, a hesitation when going from 1st to 2nd gear if I’m on the highway and take my foot off the pedal I can feel the engine stall. Just great. Thanks again Toyota.

Had a great experience all because of Alexander Demmings! He kept his word and got me into a vehicle same day as meeting me. Will be coming back!!

Service was incredible. Ricky took great care of my Lexus ! Very professional

Had an absolutely AMAZING experience!!! My service advisor Jay J. was very professional and gave top notch service. My appointment was at 9am and I was in and out before 10am. Highly recommend!!!

Best place to take your car, friendly people great service and great work. Thanks GUYS FOR ALL THE HARD WORK .

Lamin was very helpful in assisting with the purchase of a 2019 Camry XSE. He provided excellent customer service and got me the price and rate I was looking for. He was very knowledgeable and helpful with every step. I will recommend him and this dealership to all my friends and family.

Came in for service and Jay Juman took care of me. Gave me accurate time frame and fair pricing and I was satisfied and happy with my service.

My Experience with Keith was phenomenal. I’m glad I choose this place to purchase my first car and very grateful that the dealership work with me and mother along the way! Love my car!!! Very recommendable!

Took care of a problem and rapidly made the issue right

Service was great and on time. The service guy that helped me and I hate I can?t remember his name was really genuine and helpful. Very professional and understanding. These days that type of service is hard to find. Thanks

I would first like to say that Travis did an excellent job of giving me the information on my vehicle and was a joy to be around. I would not have purchased the vehicle if not for him. I was however very displeased with my overall experience. The management team told me 3 times that my vehicle would be ready on a certain date, but then retracted each time to push the date out further. I planned a trip based on the time they told me the car would be in and ended up having to cancel. I was not offered any sort of compensation for this mishap. The managers I encountered were not helpful and even seemed unfriendly. I came into the dealership and wasn't greeted by anyone for almost 25 minutes even though multiple managers walked right by me.I even called the dealership about the status of my vehicle multiple times.. and they told me the manager dealing with my account was either too busy or off so they couldn't give me any information. I just imagined I would be treated a little bit better and given more accurate information when I was giving them my business on a high end vehicle.

My experience at Autonation Toyota Thornton Rd was 5 stars. Thank you guys!

The service department that answers the phone is absolutely horrible. This this this first line of communication to your company that represents you and you should be embarrassed. The service rep Anthonyis good

Great people great dealership.

It was our first visit to this dealer and Mamadu was very helpful with us deciding on the car we wanted to get. Would recommend him for any new customers looking for their next car.

My salesman Alexander was great. He worked with management to make sure I got the best deal. Will definitely refer my friends.

Customer service was excellent. Travis and junior handled my situation with great professionalism.

I’m sorry I have to give them 2 stars. My service representative, Debbie was excellent no issues. However my actual oil change was not fully complete.I went for an oil change in late February. Then got my tires at Sam’s one week later. The representative at Sam’s told me my battery was corroded and that he was shocked that my car started. Why didn’t AutoNation tell me this or just clean it off? I spent 79 bucks for an oil change that is NOT good customer service. What did I pay for? I thought they check under the hood to check fluids, battery etc. very disappointed and this is where I brought my car 4 years ago. I would like an explanation. Upset customer.

Attendant took my car just as I arrived took care of the problem within an hour very professional

Anthony was the but... very cool not aggressive and very helpful.

The customer service was fantastic ! I was able to get me a brand new car right off the lot with no hassle at all thanks to Keith Russ. I would definitely recommend !

The customer service person, Dennard was polite, efficient and already knew that my vehicle had the Autonation PPP.

Purchased a used car for my wife, car was missing clips and from bumper insert they ordered it put it in however the original salesmen gave a lame excuse about the fender clips also ignored a tear in the fender from a faulty repair. A repair that I questioned at time of purchase before this tear developed after about 10 days of purchase. I'm now escalating to management as this salesman has shown me he lacks integrity. After sales customer service is when you really can gauge service and they dropped the ball bigtime. Hopefully they'll fix this issue.

I had the opportunity of working with a phenomenal team-Ornella , Winston and Ricardo Guevara at Auto Nation Toyota. I was very impressed with the professionalism, customer service and quality of services they provided. Ornella was extremely informative and went above and beyond in providing great service throughout the smooth process. Winston and Ricardo ensured the financing met my needs as a customer. They all all were very attentive through the process and kept me updated. It was a smooth transaction and I walked away with a great vehicle and deal. I received the celebrity treatment from Ornella as she had the bow and red carpet on my new car. I would like to thank you all for each of you provided excellent service and an expertise in all areas. I would highly recommend this dealership and team. Great job. It was a great experience.

Jasmine Jones On Thornton Rd location sold me my new Toyota and she was awesome. Very sweet & patient acommendated me to the fullest Thank You Sooooo Much

3 hours for an oil change with an appointment made in advance on a slow day. You kidding me? I could’ve done it myself twice. Edit: when my car was ready, the service rep apologized and adjusted the price to save me $30 because of the inconvenience. Thank you.

I got a great deal and the car I wanted, thanks to Alexander D. !!

I took my 2020 Corolla in for the 10,000 mile service. The staff was friendly and accommodating. My service consultant, Jorge was great. My car was serviced and I was out in a timely manner. This is the second car I have purchased from AutoNation Toyota in Lithia Springs. I would highly recommend them to my friends.

The reps are kind, knowledgeable, and there they take care of my issues in a timely manner.

The purchase of 2021 Rav4 XLE was a breeze. Best Price out of all dealerships! Delivery of the vehicle was a separate great event.

Diane was very helpful and patient. Really help me get the car I wanted!

Diane, Brian, and Matt were extremely helpful!

I want to give a special shout-out to Matt Mets & Alexander Demmings on their amazing service and being patience with me and listening to my concerns about what I want in a car they not only gave me what I wanted but what I needed. My kids will be well please all I’m going to do is pull up and see the expression on their face #priceless

Excellent experience; ask for Winston!

The last service visit was very frustrating. I came to get an oil change and attendant reminded me that there was a service recall on my 2019 Toyota Tacoma. He said it would take 2.5 hours to replace and that he had the part in stock. I was not planning to spend that long getting my vehicle serviced, but figured It would to save a future trip. I waited the 2.5 hours in the waiting room until I saw my car being parked out front. I went in the back and had the attendant paged. When he arrived to check me out, he told me that the recall repair was not completed because they did not have the part after all. So I waited 2.5 hours for an oil change that should have taken an hour or less. I also now have to make a separate trip for the recall repair. I don’t feel like my time was valued.

Had a great experience again. This time with Tony Thornton.

I usually have outstanding service at AutoNation Toyota?s Service Department, but my service March 3 was the complete opposite. My Service Advisor was unprofessional and rude. Although he attempted later to correct his attitude, the impression was already set.

I would recommend anyone to get service from them! They're remarkable! I had a few malfunctions in my car, but they removed all of them on the same day I dropped it off! Amazing!

Great experience having the pleasure to work with Curtis G. I went in expecting to purchase a vehicle no older than a 2017. And my mind was set on a Honda Civic. Well as the time progress at the dealership the car I wanted was actually in Nashville. 😣. Long story short I was offer the chance to buy a new 2020 Toyota Corolla. Thanks Curtis... What wonderful customer service you provided with the The Team at Toyoto Auto Nation.😉

They were super unprofessional, they sold me into a 2020 Chevy Malibu that had warning indicator lights on in the dash bored. the Asian guy was unprofessional. They told me I couldn’t have a someone else as co payee on the contract because they didn’t have a driver license but just an ID, we had concerns because we found out that later you can finance a car with jus an id because of that we call to come in a speak to Dianne about that and we came in explain that we found out that you can finance a car with one of the payee just having a id because we are currently getting a car at Parssaysyes.com so while we were there we told Dianne that if it’s not possible to put my friend on the contract I wanted to keep the car, so here comes the “Used” car sale manager Carl (black guy with wild Afro) whom never greeted us and or let us even know who he was sits down and tell us that if we return the car then we can’t get our down payment back ( which it was originally 1,000 down then, Asian guy brought it down to $500 just to make a sale ) but anyway then Carl proceed to check car out it was in the same shape they gave us the car on Friday so we had the car over the weekend and went with concerns on Monday and because we brought up our concerns Carl then tells me I can’t leave with the car because they had “concerns”, ran me and my friend credit after the 6 times of hard inquiry and currently still have the car on my insurance and we had to Uber back home from lithia springs to Stone Mountain. They didn’t care about our time they only was concern about commission on the sale they made with us made me sign contract and took the car from our possession because Carl was afraid to lose his job if the banks/lenders found out how much they played around with the numbers to make 2,500 profit and just to get us in any car and it wasn’t even what we originally wanted. Don’t go to this particular Toyota if you decide to go ahead and reach out to lenders/banks on your own and whatever you do don’t expect them to be professional I have voice recordings of all conversations and all messages and emails Do yourself a favor they are not trust worthy individuals this post will either get no reply or false reply Buyers I wrote this for your discretion. Take care of your intergrity.

great and fast service.

My experience with the dealership and Travis H. was simply amazing!!!....Everyone is polite and hospitable. My encounter started over the phone with Travis he is very professional and down to earth...when I came on-site straight from the airport from work travel..it only took a couple of hours the process was smooth and easy..I met his manager and Junior in finance who are truly good people...to my surprise my NEW car was wrapped in a red bow with red carpet leading to my car. I recommend this dealership to everyone!!..Please come out and ask for Travis!!..

Experience with advisory Debbie was Awesome

Great service! You get the real deal from Thornton Rd., Toyota services.

2021 -Update The team delivers again! Diane helped me with an upgrade from my previous purchase and the experience was fantastic. She is remarkable! Her patient, no pressure approach made shopping comfortable. She listened to my top interests and showed me the best upgrade for me... including the color. The team showed good customer service again too. I will continue to work with and refer people here. ******** 2019 This was truly 5 Star Service. I narrowed my choices online before arriving. My Salesman, Jay, was ready for my test drives when I arrived. He was knowledgeable and very professional. As soon as I made my final choice, he and the Finance team member, Wesley, had my documentation started. They had me out of there in record time for a dealership. I usually have car-buyer anxiety. It didn't happen at all working with them. Kudos to Colin too! I'm already looking forward to my Toyota upgrade.

Matt is the man when it comes to buying a car , very pleasant and nice at all times , He’s there to make sure you get in the car you want ! But when it comes to the service department , it sucks !!!! Very rude and disrespectful Courtney & Anthony !

Went In to trade, Instead Tony and Winston helped me walk out with a Brand New 2021 Toyota Corolla. I give God all the Glory. Thank You guys for doing your part in helping me ride.😊😊😊

I purchased with Autonation Toyota Thornton Rd before and was considering an upgrade. The past experience was very good so I expected a good, no pressure experience. Diane came through wonderfully! She is an awesome professional salesperson. She was patient, listened closely to my top likes, and introduced me to the perfect upgrade. The whole team was great again. I'll continue to refer and purchase here.

I like how dennard talked to me and my car service was completely done.

I'm really happy I went to this place. Not gonna write a page this time, seriously tho yall should go

I went to Auto nation Toyota on Thornton Td my sales gut Was Terrence Carter. I walked on with doubts and he kept telling me I got you and he work his magic and I drove out with my brand new Lexus truck thank you again. 💙💙💙

Everything went very well. Robert took good care of me. It did not take as long as I expected.

Such a great pleasure to work with Mat Harfouche and Tony Thornton!! Very smooth and professional way to offer me The Best service and help me with my Leasing options I would recommend everyone to have Mat Harfouche and Tony Thornton as their decision advisor buying their car at AutoNation Toyota Thornton Toad!!!

Best place to buy or service your car

I've been their twice for my door to be repaired. The door is still broke and this car is only 5 months old. Very unhappy.

This was my first service for my vehicle at AutoNation Toyota Thornton Rd and it was a wonderful experience. The service team was patience and knowledgeable with all of my questions. The service they provided was timely and efficient. I have the greatest confidence that my future service needs will be meet with the same experience.

Fast and Impressionable and will return.

Matt Metts made the buying car buying experience a pleasure. I would strongly suggest asking for him on your next vehicle purchase. Simply awesome!!

I have been to dealerships in my past that have made me feel uncomfortable to do business with. It was a pleasure for my wife and to work with my salesman Johnathan B. Aka JB At Thornton Rd. Auto Nation Toyota! Thank you! We will be back!

Love this place and Ricky is the best!!

The customer service with Diane Was amazing, she helped me with everything I needed and made me feel comfortable. That?s about the only good thing I can say about that place. Everything else sucked.

This location had great customer service! I will definitely come back here!

Love Terence Carter!!! I was having a hard time getting into a vehicle for weeks. I was giving up on my car search when he came in and saved the day!! He was honest and caring. Most car places try to sell you anything and everything out your demands. He really listened to the things I needed and wanted. We test drove several car until I was happy! He broke everything down for me and explained what I was signing. He treated me like family and not just a sell. The staff there was friendly and attentive! I highly recommend this place and Terence...I’m very satisfied and will be purchasing here again.

Always great service. Love that location.

They explained everything fully to where I can understand exactly what is going on with my car. Great Service!!

Just purchased my second Tacoma from Autonation Thornton Rd. Terence Carter was my Sales Accociate and Anthony Thornton, Sales & Leasing Consulting. This was the best experience purchasing a vehicle that I have ever had. Terence made me feel like I was the only customer that mattered, never felt rushed or pushed. Answered every question, and ultimately negotiated a great deal on a beautiful Tacoma for me. Terence's presents is exactly how I would want every car buying experience to go. I can't thank the team enough for the complete experience. A side note, I purchased from this dealership 3 years ago, and the service team is stellar.

Sales reps have a great attitude and a lot of patience.. This is my second time buying a car thru them and the experience was great both times

The guys in the service department are nice and credible. They make me aware of all of the things going on with my car and any recall

Great team, great service and great deals!

Good customer relation and excellent service.

Great team from start to finish! I took the time to research the right dealership and I was very impressed from the time I called until the deal was closed.

Can make appointment on line and over the phone.Get you end out in a reasonable time.

Autonation Toyota Thornton road has the BEST selection of inventory and the best finance team go you won’t be disappointed go and get you a pre-owed or new vehicle with the best price around!

They do a great job and keep you informed. End of story.

Great people, that are willing to help you. We a had a great experience with them buying my truck, they will help you with getting a good deal.

Orilla, our sales person, was very good and quite reasonable. Would recommend her to friends.

I am not one that does reviews, but this time I feel like I need to give credit where credit is due. We had ordered a Camry through another site, but had to refuse it because it arrived not as described. My husband is not a fan of the car buying process. We went to the lot to find our 16 year old a Camry. We were greeted by Simeon Collins. He was super nice and never once pushy. We explained to him what we were looking for and he said, "I have just what you are looking for!" They had JUST taken in a blue Camry (just the color she wanted), but it had not yet been cleaned and serviced. He went to find the car to let us drive it. He gave us plenty of time to look it over and my husband even crawled under it. We made arrangements for it to be serviced and cleaned. When we arrived on Saturday and told Simeon it was a surprise, he went out of his way to make it special. He put a red bow on it and even rolled out a red carpet. Simeon helped us make a special moment extra special! If you are in need of a car and find yourself on Thorton RD, stop buy Autonation and #Ask4Simeon!

Diane was a great sales person ask for Diane she's great ‼️ she's very patient,come and understands your needs.She deserve 20 ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ thanks Diane for your help an service.

Skyler Cloonan was a very helpful and knowledgeable salesman. Made our buying experience more enjoyable. Glad we chose Autonation Toyota.

10/10 stars ⭐️ on the customer service and getting me approved for a nice 2020 Corolla from the finance department to Simeon who helped me along the way from filling out the application to the delivery and I did everything from the comfort of my own home! If you want a reliable car and great service please stop by Thornton Rd and #Ask4Simeon

10/10 stars ⭐️ on the customer service and getting me approved for a nice 2020 Corolla from the finance department to Simeon who helped me along the way from filling out the application to the delivery and I did everything from the comfort of my own home! If you want a reliable car and great service please stop by Thornton Rd and #Ask4Simeon

There are not many pre-owned convertibles with a manual transmission, and AutoNation Toyota made it seamless to purchase and ship the vehicle to NC. They had a crew of three helping me through the transaction.

Great quick service in a safe clean facility.

I just want to send a huge THANKK YOU to my Sales rep.Simeon, Sales manager Anthony O., Store Manager Matt for giving me such a GREATT experience with CUSTOMER SERVICE! I came to do a trade in & weigh my options. Before I entered the building Simeon met me at the door with excellent customer service!😁 My process was a little over 4 hours due to me wanting to test drive multiple cars & see other options! KUDOS to Anthony O. for speaking with me in person & break down all the numbers & rates for me & Matt the store manager for meeting me more than halfway on my end goal! I truly appreciate the PATIENCE & AWESOME customer service you all have shown me. It means a lot that I didn’t have to drive 45-1hr to another dealership to do business. I was able to drive 15mins from my house on the south side to do business! #Ask4Simeon

Lamin was Awesome! With a challenge credit score, Lamin still worked out a perfect deal that left me very satisfied and honored to be a customer of Toyota Autonation. I would recommend anyone interest in purchasing a Toyota Lamin is your guy to see.

I recently got my car maintenance and Cory was my service advisor. He was super cool and help me tailored my service on what I really needed for my car. Overall, I'm pretty satisfied.

Have used Toyota on Thornton Road several times to buy cars and for service. Just had service done on my 2017 Rav. They are efficient, affordable and my advisor Dusty is fantastic. I appreciate how easy they make it to take care of my car.

Awesome place to buy a car , wonderful customer service, good deals everything went perfect

My fiance and I had been contemplating buying a truck for a few months since we plan to take a few camping trips and plan to get a new boat. We hesitated on whether to buy a pre-owned or new as both of our current cars had been pre-owned and paid off. However, we got such a great rate on a brand new truck and our salesman Lamin helped us get what we were exactly looking for. We are loving our new truck!

My transaction at Toyota Thornton Rd was exceptional. Mr Amir Hood, the Sales Rep, was very professional, customer service oriented, friendly, great product knowledge and knew how to impart it. I?d recommend him and this location ANYTIME! Thanks

I want to thank Miss Diane for helping me get the car I wanted. She was very helpful, kind and patient with me. I will recommend anyone & everyone to AutoNation Toyota on Thornton Rd. The team was also very helpful and professional on getting me to my new car. Thank you again!

1. Checked in and was told it would be 1 1/2 hours up to 2 max. 2. Almost 3 hours later I left. 3. Gas tank was low when I arrived but no low fuel warning was showing. It was on however, when I got into the car to drive off. Can't prove it but think they must have let the engine idle a lot while behind closed doors. 4. Driver information display ( middle of instrument cluster) was on a page I have never scene before. So now I will have to go get the book and play with the controls until I find the right page.

I paid $500 for them to go get a tundra for me of my liking and then they told me the tundra was gone! So the next day at the end of the day they said they found another Tundra and he said he would get it for me. The next morning he calls me and asked me if I still want him to go get the tundra I told him to refund my deposit they kept going back and forth with me to buy my truck I still bought my truck from them big big mistake & the salesman asked me to write him a review I really didn't want to but I did anyways to be nice after the fact made my first payment a week early and they said I didn't pay them my bank prove to them I paid I had to go to the Better Business Bureau to get my account a credit it's still pending very horrible to deal with!!!!!

UPDATE 2/24/21: received a call from the GM to resolve the issue I initially faced. Very quick in response and corrected the issue at hand. I appreciate this type of professionalism. Customer service is important in company culture and I see the effort here. 2/22/21 - Fairly okay service. A major note here is that service reps could use more training as far as customer service goes when customers ask questions. We have to realize that while we are experts in our respective fields, our clients generally are not. I also came in for an oil change and left paying $150 for a repair I didn’t ask my service rep to do. Yes, I needed it but I had plans on when I’d be able to get it done. I will go to another location for my next service.

Ricky Taylor from the service department at AutoNation was wonderful ! I would highly recommend Auto Nation Toyota Thornton Road they are awesome !😊

I had a pleasant experience with my service representative Ricky. Ricky has been my representative for most if not all the service s my car received. II always request Ricky. I appreciate Ricky and Auto nation Toyota. Thanks!

Simeon got me a great price on my new Corolla Hybrid. I couldn’t be more happy with his customer service. Very professional and personable. Thanks for the help! #Ask4Simeon

Great experience with the Thornton road Autonation dealership. I had messaged a salesman Maxwell back in July of 2020. Told him I’d be interested in a Camry in a few months and he told me to let him know when i was ready and he would have me a brand new Camry. He wasn’t lying. I ended up waiting longer than expected and messaged him on Feb 16, 2021 which was a Tuesday. Did some talking over the phone. Showed him a Camry i liked on their website. That following Friday, i was driving off the lot in a brand new 2021 Camry SE as a surprise for my wife. Awesome service, awesome staff, awesome vehicles and Very respectful. I told Maxwell exactly what i wanted and what i could afford, and he made it happen. If ANYBODY is looking for a Toyota, i highly recommend this dealership and HIGHLY recommend asking for Maxwell when you arrive.

Deb was the best ! She was patient through all of my questions! Have her direct number and will book with her only

Had bad experience this time. Dropped off my car at 7:20 am for an oil change. I was supposed to receive a phone call when car was done and ready for pick up. 1:45 pm left a message for the service dept requesting status on my car. 3:30 pm I called again and no one answered. Called again and select option like if I was going to make an appt and the lady that answered tried to connect me with the service dept but had no luck. At 4:07 got phone call from adviser who told me he THOUGHT he called and left message earlier. Beside all that, the sticker placed in my car for the next oil change was incorrect, it is listing over 300,000 miles more for my next oil change. Very Frustrated.

Had bad experience this time. Dropped off my car at 7:20 am for an oil change. I was supposed to receive a phone call when car was done and ready for pick up. 1:45 pm left a message for the service dept requesting status on my car. 3:30 pm I called again and no one answered. Called again and select option like if I was going to make an appt and the lady that answered tried to connect me with the service dept but had no luck. At 4:07 got phone call from adviser who told me he THOUGHT he called and left message earlier. Beside all that, the sticker placed in my car for the next oil change was incorrect, it is listing over 300,000 miles more for my next oil change. Very Frustrated.

Loved my experience at Autonation yesterday! Yes I was dreading the car dealership experience but was taken aback by how quickly and professionally everyone handled my deal. Thank you so much to Winston, Tony Thornton and Ornella Macfarland for making it a great day. I’ll be back!

I have always had a great experience with AutoNation Toyota. They are very knowledgeable and thorough when it comes to my car. They make it to where you will buy your next vehicle from them just for the great service.

It was quick efficient and easy.

Buying my vehicle at Autonation Toyota Thornton Road was the best vehicle buying experience I have ever had! The team of Anthony Thornton, James Hall and Wesley Kim was great. They provided excellent, courteous and professional service to me. It was all "no hassle and stress free" and I got a very good deal on a low mileage vehicle in excellent condition. I am a very pleased and happy customer! -Brenda Mason

All of the employees are very nice and knowledgeable. However when I have a scheduled appointment time, it should not take almost 3 hours to have my oil changed.

WAIT BEFORE YOU FINANCE A VEHICLE HERE: WARNING!! I purchased a 2018 Toyota Corolla from here right off the lot. They offered me GAP insurance that they would work into the loan. They even told me that the monthly payments were going to be a little more because they worked in GAP insurance. So I buy the car.. and they assured me there was GAP. Something just didn’t feel right....so I called to to make sure there was GAP...Soloman, the finance manager, assured me there was GAP. I asked for the name of the company and he never gave me the name he just assured there was GAP. 2 years later...I still felt uneasy and called again and asked for copies of my finance agreement because they never provided them to me...just to find out THERE WAS NO GAP THIS ENTIRE TIME. They lied to me over and over and said there was GAP when there really wasn’t. This is MAJOR because for example, if I owe 20,000 on the car...and I get into an accident that totals my car....my insurance company will only pay the depreciated value of the car...which may only be 12,000...so this means that I would be on the hook for the remaining 8,000 for a car I no longer can drive. GAP would have taken care of the 8,000. That’s why I purchased it, as so I thought.... I spoke to Junior Vallejo about it, the finance manager right now and he told me that there’s nothing they can do about it. He told me that it doesn’t matter that Soloman lied to me and assured that I had GAP insurance, because he doesn’t work there anymore there is nothing they can do for me. I WILL BE FILING A CORPORATE COMPLAINT.

Reliable service after the purchase of our 4 runner.

Matt Mett's hasn't called me back

Staff very knowledgeable and helpful. Work was completed when promised.

Awesome express service from the techs. I appreciate the prompt greeting!

professional friendly and not long of a wait thanks Justin

Winston Elliott, and Toney Thornton. Are the best, they where so helpful they made me feel like family. The service was quick, I was very satisfied. I recommend these two if you looking for a vehicle come to Toyota Thornton Road

Great customer service!!!

Services provided were fast and the representative was knowledgeable of what I needed for my car.

Deb is an awesome service writer. She took great care of of me.

Great Deals all year long with great customer service and best vehicles in town

My experience before and during the current time that we are living in was beyond good. I appreciate the staff for all that they do because some other places may not be so humble to you during these days and time. The issue that you have will be successful and done!

Went in for an oil change, service was friendly and fast .

service manager Debbie was extremely nice! Everything went perfect as usual every time I get my Tundra serviced there.

They always treated me and my car great. I can't complain about 1 thing. I would give them 5 stars

I was treated fairly I had a good experience. When a problem occurred they made it right

My car was towed in for repairs and took 2 1/2 weeks to fix. There communication was awful. Had hard time reaching anyone. Calls weren’t returned in a timely manner if at all.

Anthony Cox and Solomon provided excellent customer service!

My experience with Autonation was simply the best! I had a great Salesperson who was so very knowledgeable about the car and made sure that we were too! Thank you Dwight!Mr. Kim our finance person was so professional and a joy to work with! I would recommend this dealership and these individuals to anyone looking to purchase a vehicle!

Good service ,no complaints. you can't make everyone happy .

He was very helpful & pleasant

Tony Thornton was very patient in explaining everything. We had to wait for the car mats. Tony was very good in keeping up communication. All in all, we had a very good experience.

Very dishonest people. I was lied to misled, and avoided for months. Go to any other dealership for this one. Terrible customer service, and the saddest part is that the general manger is very rude and unhelpful too. He only cares about numbers no matter how dishonestly the come about. BEWARE!!

On time!

Anthony Cox was my service advisor and he was very professional, courteous and informative.

Had to go for a normal service for tire rotation. Asked to get the air checked and my bumper since it looks like there is a gap between my headlights and number. The pumper was last serviced with Toyota collision department. Trekked getting in touch with them several times while my repairs were still under warranty and no one ever got back to me. Turns out it wasn?t repaired properly in the first place and the tire air pressure wasn?t checked. Also, they never turned off the maint. Required sign. Used to love going there years ago but last couple years their service has gone way down.

My Experience was AMAZING! BRIAN AND CARL(FINANCE)are AWESOME! I AM FOREVER GRATEFUL TO THESE 2 GUYS! I AM THE RECIPIENT OF A BRAND NEW FRESH OFF THE LOT 2021 TOYOTA CAMRY SE! THE COLOR OF THIS VEHICLE IS BEAUTIFUL AND REMINDS ME OF THE GALAXY! GALACTIC AQUA MICA! I LOOOOOOVE IT! HEY GUYS PLEASE GO SEE THIS TEAM AT AUTONATION THORNTON RD! ASK FOR BRIAN (SALES) WHEN YOU GET THERE! TELL HIM KETA SENT YOU!

My experience was amazing! I am the proud recipient of a 2021 Toyota Camry SE! I want to thank Brian and Carl for their help and awesome customer service! Autonation Toyota at Thornton Rd is one awesome DEALERSHIP! THANK YOU GUYS AGAIN I AM FOREVER GRATEFUL!

Service was due to a factory recall. Service department appears professional and knowledgeable. They also seemed to abide by COVID safety procedures!

Head light went out, purchased the bulb and the Service Dept changed it. The Service Dept is always professional and pleasant

Great experience with the salesperson he’s now is my friend Mrs Balde Mrs Balde he’s bilingual and very nice person

My experience was extremely professional. I want to THANK the sales team for Wonderful Service. Mr. James Hall & Dwight Joiner were GREAT!! I’m LOVING my NEW CAR!!!!😬 I DEFINITELY WILL be sending ANY who needs a car to AUTONATION TOYOTA THORNTON ROAD!!!🙌👏🤝🙏

It was a great experience, I love my Toyota RAV4!!

Toyota has proven over and over that they're worthy of my business. If you want fast, reliable service, honest advisor, followup for quality control, Toyota is your key to these standards. Thank you Anthony!

Terrible buying experience. Bought a 2008 Jeep Wrangler 4x4 with 47K miles which appeared to be a great deal. After taking it to my mechanic of 11 years(same company I've used for all my vehicle purchases), this Jeep needed maintenance ranging from differential fluid changes, leaks/gaskets, plus cv and ball joint replacements. The estimate was $3,500 in repairs. This location decided not to complete the repairs, so I cancelled the transaction within the 5 day window. If you decide to purchase from this dealer, then I HIGHLY recommend having a thorough vehicle inspection. I always spend $100-$150 upfront for an inspection for this very reason.

Most of the process was handled over the phone very effectively. The salesman was pleasant and knowledgeable. He followed up with us promptly on information needed. The salesman gave us a good deal on a good car.

Don't buy from Autonation Toyota!! I purchased a used Rav4 from them 2 weeks ago. They prepare to vehicle to sell and for to be safe and reliable for their customers. Within 2 days of leaving the dealership we had a tire going flat. I checked it out to see if it had a nail or screw in it. No it had a plug in the tire. There is NO way this car sat on the lot and the tire wasn't continuously inflated by the dealership. Very unethical and deceptive!! I would not recommend this dealership!!!!

Had an appointment to just get a complimentary checkup/tipoff at11:30am and got there on time, yet my car did not even get pulled to be looked at until 1pm after I went to the gentleman to ask what was taking so long. I waited yet another hour and a half until I went back out and found that my car had been done for a little while yet I had not been notified because he was with another customer and "couldn't stop to let me get my car and go". Horrible service!! I should NOT have had to wait so long for something so simple ESPECIALLY since I had an appointment.

The Salesman William M. was very professional, helpful, and pleasent. The Finance agent, Carl, was also very nice to work with. Chris, the tag and title expert was also very helpful. I enjoyed my experience at this Autonation location. Thanks again. Bob Staats.

Very nice and always professional

Pretty good didn't have to wait long on service. Waiting room was clean.

I recently had to switch to a different AutoNation dealership because the last one was sold and no longer honoring my pre-purchased oil & filter changes. I was distraught but came to AutoNation Toyota and they graciously honored them for me. Excellent Customer Care/Service from start to finish! Was treated with dignity, respect and never a moment where I felt unwelcomed or them trying to upsale me on any other services or maintenance not needed or due! I was very pleased all the way and will definitely be looking at AutoNation when it comes time for my next service, and new vehicle!

I always receive exceptional service when I go for maintenance and repairs. I usually request Joshua Bender. Always receive great service.

Good service and friendly service reps made my experience good. Would recommend this dealership to others.

I always receive exceptional service when I go for maintenance and repairs. I usually request Joshua Bender. Always receive great service.

The guy that sold me my car was very patient. The finance guy was nice and explained things so I could understand. They delivered my car because I was having a transportation problem. That was a nice touch. It would have been nice if they had cleaned the inside though. They did have to bring it from another dealership. My complaint would be that it took most of the day

I bought my 2017 Tundra here. It was my first online purchase. I got a fair deal on the truck. The truck looked way better in person! Photos did not do it justice. Extremely pleased. Between Jade and Bryan, you couldn’t ask for more honest and reliable group of folks! Shipping to Texas was also very reasonable. I would not hesitate one second from making another purchase with Toyota Thornton Road.

Curtis Gammage was so nice, patient and understanding. Curtis provided total customer satisfaction.

Great customer service! The staff was very patient with me and helped me pick the right car for me! I went in with a set expectation on pricing, car color, car type and got exactly what I asked for! Thank you so much for working on my terms and making my dream come true.

Mamadu was incredibly helpful. He answered all of my questions and more. I was impressed with his knowledge of the cars. He made my experience efficient as well! Overall, I recommend going in to see Mamadu for your next purchase!

My over all experience at Toyota was great. The salesman was very informative and helpful with completing the sale.

My wife and I bought cars here this weekend. We worked with Matt Metts and he was amazingly helpful and made the two purchases quick and easy.

We bought a used car from a different dealer, which turned out to have a lot of issues. The service department was exceptional in helping us through fixing the many issues.

T. Carter @ Toyota West!!

william got the deal I was seeking. nice vehicle choices!

We purchased a used 2018 Toyota Camry from Autonation Toyota and I want to say that my wife and I are very happy with this car. Everybody was very professional and all our questions were answered quickly.

I had a good experience at Toyota of lithia springs. I never have a issue when I go there.

When someone makes an appointment and reserves parts ( key and fob ) they should make sure to hold those parts. I reserved both items in advance of a service in 3-4 days and when I arrived for the service the fob was gone. I had to make another appointment to get the fob along with programming. I live 35-40 minutes away so it’s a real pain to come back. By the way I have two Tundras that I’ve serviced there for years.

I go to AutoNation Toyota on Thornton Rd every time to get my car serviced. The staff is always attentive to your needs and the service rep is courteous and keep you informed on the time when your vehicle will be ready.

Had an awful experience with another dealer and will never buy anything other than Toyota again. The only drawback if paying out right is you can only use one check. I Tried writing a check from two different bank accounts for my purchase but their system does not allow this other than that went pretty smoothly.

Great response to customers concerns. No one is perfect but it makes a difference when they can admit to errors and try to make the wrongs right!! They have a customer in me!!

What Can I Mr Keith Russ worked hard and long to put me on my new ride against all odds. If he says he can do it welp he can do it. He ?s a man of his word. I gave up but he didn?t. He and the rest of the Toyota Auto Nation team located on Thornton Rd is the best But Mr Keith Russ is The Man to see.

Such a great experience! No other dealership would do what they did to get me in the automobile I wanted! They made it happen and my salesman Terence Carter, made it such a pleasant experience for me! He has a great attitude and personality that made this the best car buying experience I’ve ever had. Thank you so very much to all at Autonation Toyota Thornton Rd!!!

great service each time was there

AutoNation @ Thornton Rd definitely takes care of their customers. I knew what I wanted when I came in and recieved EXACTLY THAT! William McNiece worked with me to make sure I got a car with all the accesories that I wanted and got me a great price. I spent less time at the dealership than I do at the grocery store. I noticed a few scratches on the vehicle when I got it home & William texted me back immediately and is in the process of getting it fixed for me and I couldn't be happier. If you're looking for a great reliable vehicle this is the place to go ! & ask for William :)

I went for an oil change and not only did they waste 3 hours of my time, I still didn't get an oil change because someone forgot to take my car back over to the service department when they tried to convince me to trade it in for a low-ball offer. 2012-2014 Camrys have a faulty torque converter, a problem that I brought the car in previously to have repaired. It is now occurring again and is getting worse. Come to find out, the method they previously used to address the issue was not correct and my torque converter needs replacing also. When I took it there initially, it was under warranty (I actually thought it was a recall) but they just updated the car's ECM software as that was the protocol at that time. Since then, Toyota acknowledged the issues with the torque converter and has since began replacing them. No notification was sent to owners though. The repair of my vehicle, however, they said, is not covered even though I originally took it there for the very problem that they admittedly did not fix properly the first time. So, after 3 hours of trying to convince me that I needed to get another car because it costs more for me to pay to repair it, my car still has a bad torque converter which could potentially cause just enough of hesitation when shifting from 1st to 2nd gear that I could be rear-ended and I don't have the oil change that I requested. Absolutely unacceptable!

Working with Anthony Thornton, Anthony Ortiz , and Ornella has been a true pleasure. There was a never a time I felt pressured to accept a deal and they made sure I was comfortable with all terms and conditions of the bank. Anthony T. was very patient, he made sure to give me the "real" of car buying. Ash is the closer! He is always so pleasant and eager to give advice. I would recommend Autonation, as this is my 2nd purchase with them.

I absolutely love my 2018 Toyota Camry. I love how quickly I can go in for my services and get back out on the road again.

Travis made it quick. He helped me find exactly what I wanted and he’s the man the see on arrival. 4044349520

I was helped by someone who made my experience fun and easy. 10/10 would use him again. Travis holtzclaw 4044349520

Travis holtzclaw helped me get into a very nice 2017 Mazda 6 for a very good price, an low down payment. Was very patient an did everything that any salesman could possibly do for a customer. Call Travis if you need a great deal 404-434-9520

Annual service including tire rotation was done and I received my Toyota back 45 minutes earlier than promised.

Must see TRAVIS. I have been trying to get into a new car for a year now and no one else has been able to get it done for me but he DID!! He was very patient and understanding of my needs . And was able to get me a great deal on my new 2021 Corolla !! Thank you so much Travis ! Y’all text him for your new car ! He was incredible ! (404) 434-9520

Always exceptional service knowledgeable staff keep me informed

I brought a new Honda Civic a few years ago. My payments were really high and I decided to see what I could do about it now that I was a couple years in. After spending over 6 hours at Honda the day before with them being no help, I finally reached out to Travis. He went above and beyond to get me in the exact car I wanted and save me money. Highly recommend!

Great. Everyone was very nice and helpful

Very friendly. Will work with you.

Autonation service department was able to properly diagnose and correct the car starting issue experienced with the 2017 Toyota Camry, thanks service department!

Having my car serviced is always a stressful necessity for me. However, I forgot how fast and efficient AutoNation really is. As usual, they got me in and out with the professionalism, courtesy, and efficiency they have always displayed.

Very helpful and friendly. I would recommend them.

Good customer service and quick service and good job

I received great service from the whole team at AutoNation, but I want to give a huge shoutout to Mr. Travis Holtzclaw for helping me through the process of buying my first car. Mr. Travis provided great insight into the vehicles I liked and was great throughout the whole process. Thanks again for the above and beyond service!

Went in looking to purchase a used vehicle and came out with a brand new Toyota Camary. Czec was very helpful and patient with me. Thank you Czec!

In my opinion they are out to just sell you a car they Don't respond back to messages nor answer your calls. Took my car in to be service they didn't reset the computer nor returned my call when I had questions about my service. If I had it 2 do all over I sorry I don't think this would be the dealership I'll do. Not customer friendly.

In my opinion they are out to just sell you a car they Don't respond back to messages nor answer your calls. Took my car in to be service they didn't reset the computer nor returned my call when I had questions about my service. If I had it 2 do all over I sorry I don't think this would be the dealership I'll do. Not customer friendly.

Great. The service men were wonderful. I will sure recommend them to my family and friends.

I recommend Tony Thornton aka Tony the Tiger and his crew.. Winston Elliot, sales manager, Wesley Kim fiance manger did their thing and putting me in my new car!! Toyotathon going on now call him now for more details 4703629866

I made an appointment online but when I got there and the tech ask me did I have an appointment I said yes but he couldn't find it but he said I'll take care of you. It didn't take long and they called my name is sign the paper work and pick up my car.

Went in for 5,000 mile service. Professional and fast. Thank you.

Dennard was professional and friendly. Clean service area.

It was a very good experience but I do suggest that you get plexiglass barriers for your workers!

My visit on 11/4/20 at 7:30am for my 5000 miles maintenance service after service was completed my car was damaged on the front bumper, pulled the video I was right Toyota is taking care of the damage

If you need a vehicle, you have to see Travis. The process was super smooth and he went above and beyond to help me. He’s earned a customer for life! Give him a call... you won’t be disappointed. 404-434-9520

I went to get my oil changed and I get charge $80.83 and I gave him a $10.00 coupon then I pay $70.83 is too much he charge me $7.19 for misc. charges

Very pleasant repair experience. Service advisor knew what she was doing and kept me informed as the repair progressed. Also discussed options that could lower the cost. Very easy to drop off the car and they have a large and comfortable customer waiting area. I do regret however, that you they don’t require masks or have seats spaced out.

Excelente dealer muy profesional

What is the point in purchasing an extended warranty with automation if when needed your are told we can fix you vehicle

Great sales people and quick delivery Exactly what we wanted to buy

Great customer service. Salesman was knowledgeable about his inventory.

Dustin Greenway also awesome service advisor.

It is hard to imagine a car buying process that is easier than what we just experienced. Mamado and Winston made a great sales team during the buying process. We bought a 2021 4 runner limited. Ask for either of these guys if you drop by.

Debbie was very good and helped us in every way. She made sure the mistake the repairman did was fixed

The experience was simply awesome and applaudable. I?ll be back there over and over again

Great. Our service representative was in training and did a good thorough job.

Their customer service is really great, even when I didn't have an appointment they took the time to address my issues!

Basic maintenance too expensive. Long process but that's anywhere honestly. They made sure I got the best deal for me.

Regular Maintenance was scheduled, fast, convenient. I was in and out quickly.

Great customer service. Received car when promised. Work was done well and without added cost from what was originally quoted.

fast oil change and satisfied with the quality of the work

Took my car in to be serviced and it was quick and easy my Servive person kept me updated on what was going on with my vehicle while it was being serviced. Answered all my questions and was very professional.

I was scheduled first for the day, and it took 3 1/2 hours to change my oil. This is every time, this is the absolute worst service department I've ever seen. On top of that the service advisor was rude.

They cheat you by selling things you don't ask for and then you end up paying. do not go to buy with them without seeing well that what they sell you

Great deals and very friendly salespeople who walked us through every step of our purchase.

Took my Tacoma in for a Safety Recall, and wanted them to look at a few other things while it was in. They charged me "service fees" to look at things that were clearly not working. So, I ended up with a $200 bill on a $10 plug. Also, they quoted me a $700 price to purchase and install a $120 part. I will never go back to this dealership. The service department is just a huge rip-off and I wouldn't expect anything less in the sales department.

Stopped by to make appointment for service, and car was serviced immediately

I had a great experience today with Travis. He listened to all my wants and needs and worked hard to get me a good deal on a car I loved. He was never pushy and was very patient with me. I highly recommend him!

During this Pandemic This location isn’t requiring customers to wear mask only the employees! THIS A TOTAL DISGRACE! I WILL NEVER RETURN TO THIS LOCATION!!! THIS SPEAKS VOLUME! THEY SIMPLY DON’T CARE ABT THE PPL WELL BEING ONLY TO GET YOUR MONEY WITHOUT PROTECTING THEIR CUSTOMERS!! I asked the manager abt ppl wearing masks,He stated No MASK IS REQUIRED,their were a few ppl in the waiting area without mask, one customer was applying makeup,coughing & also had the sniffles, others was without a mask....THIS IS SUCH A DISGRACE TO THE CUSTOMER,THEY CARE ABOUT THE EMPLOYEES (YEAHH) but NOT THE CUSTOMERS!!! WE’RE ALL TRYING TO GET THRU THIS PANDEMIC HOWEVER WITH THIS KINDA CARELESSNESS IT WILL NEVER END, FORMER CUSTOMER I POSTED A FEW MINUTES AGO THEY TOOK MY POST DOWN!

Had an appointment for a service on my car. The technician assigned was very pleasant, thoughtful and knowledgeable. It was a very pleasant experience.

The service department is extremely slow and unprofessional. I was asked to arrive to my appointment early so the person who I was scheduled with could leave work on time. I showed up early and spent 2 1/2 hours waiting on my oil change to be complete. No one check in with me about my car. When I would ask no one even knew which car was mines. Then when it was ready the guy who I now had been transferred to because, Courtney had to leave work on time, said he was looking for me 15 mins ago when my car was ready. I had went to the restroom and he didn’t think to check back in so I could know my car was ready. I had to check so many times with them on my car but they could only walk 15 steps once to let me know it was ready and when I wasn’t there they gave up. Guess I shouldn’t have went to the restroom after 2 1/2 hours waiting....how ridiculous. The sales department is okay but the service department is terrible especially since I bought a brand new car from this place. Do better automation.

Excellent. Ricky Taylor was professional, knowledgeable, and personable.

My Service Representative Debbie was awesome. She kept me informed during my repairs. Explained what the procedures meant for the best result of performance for my car . Well done! Thank you

Sonnie in the sales department was outstanding, got me what I wanted where I wanted to be. Made the whole deal over the telephone, text and email.

Great work and customer service! Ricky is the best!

The service department took care of my needs. Courtney kept me informed on additional services my vehicle needed.

Service Rep got me in and out quickly. I was happy about the quick turnaround.

The service I received was very timely and professional.

Terrible service and they do not stand behind their product. Will never give them another dime of our money.

Matt Metts is the fellow you need to see. He goes all out to make sure you're satisfied to the fullest. Before, he lets you go.

Good service was had at Toyota yesterday.

Very helpful and friendly

Took too long to have had an appointment. Price was to high sac well

Repairs and service were done properly and a very timely manner.

August 13, 2020 I recently purchased a used car with your Toyota Dealership Thornton Road, GA. Carvana is sooo much simpler and straight forward. We are going on 10 days now and I still don’t have any papers or temporary tags that I paid for. The original deal was supposed to cover delivery. LET THE GAMES BEGIN!!! I signed the updated quote they came up with and then got a call that delivery was not included after asking the salesman several times if it was before signing. He also said that he or another person would likely be delivering it. The papers arrived to me instead of the notary (notary’s name, but my address) 3 days after quote was signed. We did the papers and she took the check and sent it back to the dealership the next day via FedEx overnight.... and it was 2 days later that I heard from someone. They had gotten the check and it was verified. GAMES CONTINUE!!!! At this point I found out that now it was going to be delivered by transport (pickup truck with a regular trailer.) It would be the following week for delivery. Monday comes and I have to contact dealership to find out it would be Tuesday delivery. It wasn’t delivered Tuesday, and I didn’t receive a call telling me it was delayed. The vehicle was delivered Wednesday afternoon. This was a week after you had my 36K and I had no paperwork or anything to prove my purchase. That’s right; the vehicle came with no papers or tags. Just one FOB. They should have noted that there was only one key FOB and no other way to access the vehicle in the sales info as those are very expensive to get and having only one set of keys should be an insurance issue. Insurance issue if insurance company covers locksmith if you lose or lock your one key in the car. You say no haggle in your advertisements but when you send a quote it contains items like: • $300 mats.....Weathertech ones are less • $1000 paint & Scratch protection...for a used car that already has scratches???? • $699 document fee - obviously not to pay for documents as they haven’t been delivered yet, even though the vehicle is here. If you’re going to try to do a delivery service you better get your act together. We will see if FedEx gets here at a decent time tomorrow so that I can actually drive my new truck or perhaps I can make a special trip to FedEx Facility to pick up tonight. 5 day return policy will be gone by the time I have much time in it. For in industry that want to change their persona...this was not the way to do it.

Took a long time to get an appointment. Went to the dealership in mid July for scheduled maintenance and was told that I had to make an appointment. Had to wait until mid August for first scheduled maintenance which was now well overdue.

Very helpful and friendly. I would recommend them.

Staff exceptionally professional and friendly. Made me feel welcome as a return customer.

Great experience. Worked hard to get what I needed.

Great experience from start to finish with Matt M. He really listened to what I wanted and gave me the best options. I love my car and am impressed with the customer service I received from him. I definitely recommend asking for Matt to help if you are looking to buy a car.

Anthony was extremely professional and helpful. My air conditioner was not working properly. He was amazing!

I took my Highlander in for a recall on the low pressure fuel pump; I had the engine air filter and the cabin filter replaced as well. I was in and out in less than 4 hours. The facility was in great condition and cleaned twice a day in these challenging timed, My overall experience was phenomenal.

Wonderful service, great customer service, but I really miss my coffee....

Excellent service... ALWAYS !!! I have purchased my last two autos with AutoNation Toyota Thornton Road and will continue to go back. GREAT staff !!!! Highly recommend !!

Excellent customer service and very professional.

This is my go to spot in Georgia for all my service needs.

Our salesman was super nice and made sure we completely got all questions answered. Inventory was very low due to the corona virus, but they were able to locate just what we wanted.

David was great! Very helpful and efficient. I will take my car back there.

I recommend that no matter how much it costs take your Toyota to AutoNation Toyota Thornton Rd to get serviced... GREAT SERVICE AND PROMPT.

Several folks were without a mask, but did stay apart as much as possible. Hopefully will be better next time. It was difficult to get phone contact to see about having vehicle picked up.

Rick is my service representative he treats me well.

I'd like to service tech Ricky Taylor was/is the most helpful, most knowledgeable tech with excellent peoples skills. He is the go to guy at Auto Nation on Thornton Road, Lithia GA.

Frantz was outstanding to work with. He made buying a truck real easy! He was professional and courteous!

It was awesome and I never regretted I was there. I?d loved to come over and over again and even recommending friends and families to patronize

AutoNation Toyota @ Blairs Bridge provides top notch service - I've been a regular customer since 2004. I trust Dusty with all my car care needs - he is great to work with!

Mal servicio en el área de mantenimiento

Ricky Taylor's service team was great!

This was the worst car buying experience my husband and I have ever had. I searched online for a vehicle and was contacted by Dwight. He claimed they had the vehicle I wanted on the lot and emailed me a link to view that particular vehicle. After clicking on the link, I saw that the vehicle said it was “in transit”. I questioned Dwight about this, and he stated the vehicle would be there when I arrived. This correspondence was on a Tuesday, and we made an appointment to look at and test drive that particular vehicle on Thursday. We arrived at the dealership Thursday at 3:30 pm, and the vehicle we spoke about was nowhere to be found. Dwight acted like he had no idea what had happened to it and tried to sell me every other color vehicle under the sun when I specifically stated what I wanted (by the way, I had to restate what I wanted at least 5 different times). After already being at the dealership several hours, Dwight claimed they had found the exact vehicle I wanted and they could get it to their dealership and him deliver it to our house on Saturday. We signed papers and finalized the loan with an understanding it was a done deal. We then left the dealership around 9:30 pm-we had been there for 6 hours...most of this time was spent just sitting at Dwight’s desk wondering what in the world was going on. Well, today (Friday, May 29th), I received a TEXT from Dwight stating they were unable to get the car we agreed on and there was not a single one similar to it throughout all of the Southeast region. Keep in mind, this is all through TEXT. He continued to ask me if I would settle for a vehicle in another color, and I told him no. I asked for a manager’s contact information, and this was Dwight’s response: “They gonna tell you the same thing I'm telling you now, would you like to just hear the same thing I'm telling you from a different person okay.” Excuse me, but when someone is spending thousands and thousands of dollars and you are trying to earn a commission and livelihood off of their purchase, you don’t speak to a customer like that. During my texting conversation with Dwight, Wesley, the finance guy, called me trying to smooth things out, and I honestly can’t say enough great things about Wesley. He was very polite and did everything he could to try and close the deal, but after experiencing Dwight’s unprofessionalism, I was no longer interested in them locating any kind of car for me to purchase. Instead, I located the exact car I wanted at a different dealership, and we now have it sitting in our garage. However, we still have to go through the trouble of returning the loaner Toyota Highlander that Dwight gave us, while promising he would pick it back up from our house when he delivered the original car that we had “purchased”...when I asked Dwight when he would come get the loaner, his response was, “You can drop the truck off”, and that’s the last correspondence I have from him. No apology, NOTHING!! We were lied to MULTIPLE times throughout this process, and if you are reading this, save your time and take your business elsewhere.

I purchased a Highlander from this dealership 2 days ago. My sales person was Czech Mills and we worked with Winston also. I had a good experience and love my new car. Thanks for your service and help.

I added on inside sanitizing and paid for it. I didn?t know about the service until I got there, so my car needed vacuuming. However, I was surprised that it wasn?t vacuumed some since it was sanitized. Why call it sanitized if the floorboards weren?t even vacuumed?

I recently bought a certified used RAV4 from this dealership. Nate was wonderful to work with, as were the other employees I dealt with. The facility is nice. And I love the car!

Prompt and friendly service. I was in need of a new battery and was actually frantic. I was assured they would check out the car to make sure that was indeed the problem and not to worry! Although it was quite a busy afternoon, my car was checked and thankfully I received a new battery.

Great service and i would recommend other to this dealership.

Dustin was so helpful!! He isthe opnly technician I feel comfortable with when I get my car serviced.

Awesome experience . The staff provided excellent customer service. I was very pleased with the repair time.

AutoNation Toyota was direct, convenient and professional. The staff was affable making the experience smooth and bringing the stress level of buying a new vehicle down to a comfortable level. I recommend them to anyone looking to purchase a vehicle.

They’re always professional and prompt while servicing your vehicle

Great support from my service technician. He was kind and knowledgeable.

Thank you for your help in purchasing a Highlander. You made it real easy. You got to a good price, responded promptly to my questions, and got the right car to the dealership quickly. Everyone we encountered was friendly and made quick work of the process. You have a great team of people at AutoNation that made our experience a pleasure. I will definitely recommend your dealership when my friends ask about where to buy a car.

Chelsea Carter is an awesome salesman. She genuinely connects with you and takes care of your needs. She was very patient and kind. As well as customer service in general. Definitely recommend buying a vehicle from this location! 100% will take care of you!

9.22.2020 UPDATE: after my experience in June, AutoNation wanted the opportunity to make things right with me. I took my car back in today and they exceeded my expectations! Thank you AutoNation and Courtney, my advisor, for making sure this experience was much better than the last! I went for an oil change. I understand that it usually takes longer than expected but he told me 1 hour and it turned into 3. Also when I got home, there was 3 large oil spots on my car where oil was spilt on the car, 2 of which was on the back doors. It was totally obvious it was oil. I can’t understand how this happened and when I called back and spoke to my service guy, all he could tell me was he don’t know how it got there and to bring it back for a wash. I will go to another Toyota place for my service from now on.

This service location is superior in customer service above all others I have done business with. They bend over backwards to make the customer satisfied and they are all super friendly! I absolutley love Steve Deegan and Mr. Phillips!!

In and out with no problems. I was apply to social distance.

Service center really cares about their customers!!

The Salesman Joshua was the best I was very nervous about purchasing my first new car off a lot I was going in to look a 2018 Chevy impala when I tell u Joshua ease my mind up and made me very comfortable and I ended up walking out with a 2020 Camry

The Prius was dropped off for only a diagnostic to be done because after the accident the Master Warning Light would pop on and off. After we got the Prius back from AutoNation, Duston Greenway, the light completely stayed on. Also, when I picked up the car there were three (3) other lights that appeared that weren't on when the car was dropped off to AutoNation. My mom and I tried to speak to Duston Greenway about this but he was so arrogant and didn't want to talk to us about them. The three additional lights that started showing include: the VSC light, the Break Sys Warning light, and the Hybrid Sys Warning light. The car is not operating the way it was when I dropped it off. Also, there was a Satisfaction Service form given to us that was already filled out, but not by me.

Auto nation was prompt in getting what I, need and fast

Best experience ever Andy Phillips made everything right

Brought a used Chevy tahoe back in January of this year and before I made my first February payment the transmission went out on me and my kids on 85 North, it stopped pulling and we was stuck with fast moving traffic luckily a truck came by and pushed us off the highway. The next day I started calling and they gave me the run around from the managers to the service manager Josh for over a month. He was so rude and unprofessional yelling saying “Well it’s no warranty and you gonna have to pay $4700 to fix it”. I tried to explain calmly as I could that I haven’t had the Suv a month yet but he didn’t want to hear that. Finally I talked with a manager who said that I had a warranty to bring it in. So I had to tow it in myself from over an hour and 54 mins away and it costed $410.00. Kept Josh and he finally said that he seen it had a warranty and it has been there since March 20, 2020 and I’m still getting the run around to the exact day it will be fixed. It’s now April 8, 2020 and Not once have I been offered a rental or anything. I WOULDN’T RECOMMEND THIS COMPANY TO ANYBODY.

I received excellent service when I came in for my oil change on 4/7/20. Everyone was great, especially Andy!

Thank you for quick and reliable service during this time while everyone is quarantined.

Everything! I bought a used vehicle it was the worst mistake I ever made. I was forced or was told I had to purchase add-ons in order to purchase the vehicle. Problems with the truck had to fight with them to get it fixed with the dealer warranty that came with it. Tried to talk with the general manager for over a month now or longer still no response and will not return my calls

Sam did a excellent job finding the vehicle I wanted. I requested a Toyota Camry that was manufactured in Japan. He did a state wide search and found one for me. Rodney showed me the vehicle and features. The team was awesome. If you ever want a specific vehicle Autonation on Thorton Road can help you. Thank you so much, I’m happy.

I got a great on my car at AutoNation! Luis took care of me through out the process.

They are very thorough and they helped answer questions that were asked

My experience was awesome , my service person was very prompt and perfectional. He answered all of my questions.

Very quick deal in and out in three hours great person to work with

Great customer service, Didn?t have to wait a long time. Anthony Cox was great

Very friendly but I took it in to get brakes and rotors checked. They serviced the vehicle went to leave and they didn’t check the brakes at all. Disappointed that day but over all they are clean and friendly

Had an issue but they went above and beyond to resolve it.