Andre, Johan,Catlin did a great job. Thanks autonation Toyota.

If you need anyone to help you ask for Israel or Valentino.They did a great job I highly recommend! They were patient and gave us all the information we needed. We left Toyota with two cars! And I couldn’t be any happier.

Israel was great. He made sure I got my dream car! I definitely recommend him.

Tionna and Brian provided great service. Made the process simple and easy. I will be coming back to get my next vehicle from them! Thank you again!!

Brian Morgan was really helpful happy I got my new vehicle

Brian Morgan helped me with the purchase of my new car. He was super cool and professional. This was my second purchase from this dealership and the service was excellent. They made sure I did not leave until ai was satisfied with the payments of my car. Thank you all for all of your help!

Is it in good business practice for a dealership's sales people to message them on Facebook and hassle them? Have your business do better. Eron Stringer

Nigel helped me with this whole process on purchasing my FIRST car !! He made sure to stay persistent with calling and making sure I got what I was looking for super excited to be on wheels ! Thank you autonation Toyota Lothia springs for helping a girl with NO credit and trusting me ❤️

Kihry M. Very helpful! Highly recommended!

Just wanted to thank Keith Russ Sr for the excellent professionalism he provided during the purchase of my new vehicle.. He was very patient,, informative and knowledgeable about the product. If you're in the market fora vehicle I recommend you go to Automation TOYOTA Thornton Road and ask for Keith Russ Sr

William McNiece was my salesman. I purchased a Rav 4. He was very professional, answered all my questions and was a pleasure to work with.

Sold me an excellent Tacoma. Andre and William were excellent as well.

Fantastic service from Diane from start to finish. Very professional, listening to what I was looking for and had great suggestions. Would recommend 👌🏾

Decent service experience. Prices are higher than other dealerships

Tionna was a pleasure from the moment we spoke with her. She really made us feel comfortable throughout the buying process and I definitely want to buy another vehicle from her in the near future. Thank you and your team Tionna for everything and we look forward to working with you again in the near future.💙💙💙💙💙

If you’re ever wanting to buy a car at Autonayion Toyato. Ask for Jennifer bravo Zulu went to bat for us purchasing a new vehicle. She will get the job DONE.!!!!

Amazing that I got a quick response even though it was quite early in the morning. Excellent information and very friendly. Lanie B. should be given a raise :)

Johan Salazar was great very quick and easy

Johan fue muy Amable y Atento le agradezco su amabilidad en todo el proceso de la compra …:)

I'll honestly say I'm glad I came to this dealership. The associates there are really chill, and they will work with you to the ends of the earth to help you get a vehicle. I'm grateful for their service.

Wonderful experience at this Autonation location while buying a car. My sales representative Caitlin King has been nothing but understanding, patient in responding ti my question and made car buying experience a breeze. Do not hesitate to ask for her while at Autonation.

The service and communication surpassed what was expected. This team provided intel regarding the current situation with my vehicle as well as recommended service to prolong vehicle sustainability.

My client specialist is Jennifer Nelson and she has been absolutely wonderful! I purchased my Toyota RAV4 about a week ago and Jennifer was so patient and thorough in listening to my needs/wants and finding the most perfect car for me and my 6 year old. She was committed to negotiating on my behalf for my desired price point. I highly, HIGHLY, recommend Auto Nation Toyota and I especially recommend Jennifer as a client specialist. Thank you so much Jennifer!

Worked with Keith, definitely would recommend to any new car buyer or existing car owner looking for another car. He was more then helpful! Will be going back for my 2nd car.

Tony and Andre helped me get into the car that I wanted. They were willing to help me get exactly what I was looking for.

Tionna was the most amazing person, Lamin was a great listener and understood my needs and also made sure my experience was great

The team represents among the highest levels of customer service I have experienced. Service was smooth and straightforward. Great service and efficient communication. Very impressive. Would recommend this this company!

Andre was great. very helpful and friendly

Perfecta atención amable

I got my car recently from Autonation Thornton Road. We spoke with Kihry from the start to finish. Kihry was very helpful in the entire process. He kept us updated regarding all the necessary processes and also walked us through the entire purchase without any hiccups.

I have been using AutoNation Toyota since I purchased my 4Runner, I always great service with reasonable prices.

Great experience with Mamadu! Highly recommend talking with him if you’re looking to purchase a vehicle.

Buen trato

Kevin and William were excellent, and very informative!

This has been a fairly seamless process. Vanessa and Diane were amazingly courteous and helpful.

Overall process was quick and easy, Danni is a great salesman and delivered everything he said he would do. Thanks Autonation Toyota.

Kihry gave me exceptional service and went out of his way to help me and my wife out. Highly recommend asking for Kihry whenever you come in! Great guy.

Andrea helped me to get in my vehicle. I would recommend Autonation toyota if you are looking for ah vehicle

Come to see Bryan V. he is very good at his job! Very helpful

This is an amazing dealership!! Israel and Winston were very helpful. When you come to the dealership as for them. Great service!!! Thank you on my new Rav4 Israel!!!!!

I had a great experience purchasing two different truck with Skyler. I had an issue with the first truck, and he helped me through the process of getting a different one. Best car buying experience I've ever had.

Is it theft? Or just fraud when a car dealership takes your money and gives you nothing in return? That's what happened to me at AutoNation Toyota Thornton Road when dealing with Mamadu Baldem. They sold me a truck with a trailer hitch add on. When it came time to pick it up, no trailer hitch. After getting the run around, I asked for a refund. It's been over a month and I still don't have my money back. He put me in touch with his manager, Carl Davis. Carl never responded to my email. I called Carl. He told me he would call me back later that day. It's been a week. No call. If I could do it over again, I wouldn't give them a dime.

Is it theft? Or just fraud when a car dealership takes your money and gives you nothing in return? That's what happened to me at AutoNation Toyota Thornton Road when dealing with Mamadu Baldem. They sold me a truck with a trailer hitch add on. When it came time to pick it up, no trailer hitch. After getting the run around, I asked for a refund. It's been over a month and I still don't have my money back. He put me in touch with his manager, Carl Davis. Carl never responded to my email. I called Carl. He told me he would call me back later that day. It's been a week. No call. If I could do it over again, I wouldn't give them a dime.

Oil changed. Great service and good customer service.

Muy buen servicio hoy gracias Diane los mejores precios. Me lleve un Toyota Corolla nuevo muyyyy feliz y recomiendo a toda mi familia

Just purchased a vehicle from here with Imani. Imani was knowledgeable and patient with me. She also fought for me to take the vehicle home. She also celebrated with me!!! Thank you Imani!!! You ROCK!!

Kihry was a great help thank you so muxh

Since AutoNation Toyota responded to my review and asked for details, I will share them. 1) I was given the classic "let me just see if my manager can do that for you, because we can't usually do that" garbage. 2) I was lied to about the average interest rates 3) I was told the average "market adjustment" is currently $5,000 - it isn't. 4) When I told the manager what I wanted, he quite rudely asked me to leave, and didn't answer my question. Should I keep going? Maybe I should 5) I was told the base price of the car was $4,000 more than it actually was; I had to pull up the Toyota website in front of them to prove them wrong. 6) Even though they e-mailed me multiple times, they did not read my responses. 7) Before I posted this review, they sent me an e-mail asking how satisfied I was with the service. When I responded, stating I was very dissatisfied, they never responded.

Great experience. No pressure. BJ.

I had a GREAT experience with Israel Salazar!!! He was wonderful dealing with me being out of town after my car was stolen. I recommend anyone that’s in need of a car please go see him!!

My experience was good that was the first time I had been there. I traded in my car for another. The representative was excellent in helping me out, it showed me that he care. Thank You.

Johan salazar un excelente servicio y eficas

My experience at AutoNation Toyota is always a pleasant one! I enjoy their fast and convenient check-in and there are never any hidden surprises on your bill, they will contact your via text to let you know what is happening with your car. Anthony offers excellent customer care/service every time!!

Quick service; Terence was courteous and helpful.

Friendly fast service. There was no pressure to fix things. Trustworthy

Edit: Just bought my second car from Johan and he was great as always. It’s always a pleasure to work with him. Johan got me sold on my car he took care of me and was very professional. I ended up having an issue with the car a 1 month into ownership and they’re covering it right now under warranty. They take great care of their customers! Johan, Mitch from service, and their management have all been amazing, I highly recommend this dealership!

Un excelente servicio. Muy professional, amable. Lo recomiendo a cual quiera y lo mejor es que habla Español.

Purchased my first Toyota with Ken Maxwell and he made the experience stress free. Max was knowledgeable and worked with me to get exactly what I wanted, he was also patient with me! I'll definitely buy from Toyota and max again!

Andre Winston and Wesley did a good job getting me in my new vehicle. Thanks Autonation Toyota!

Kihry was very helpful & helped us get the price we wanted. Great salesman 10/10 would recommend.

Bee Jay was very helpful and made it all happen. Very kind and helpful.

Great experience. Found a car that I really liked. Isreal was a great help!

Excellent service. Great customer service

They helped me and answered all questions.

Kihry was great and handled all my needs. He was very courteous and friendly.

Diane was fabulous! Very knowledgeable and great to work with.

Took our truck in for service and was treated very nicely. Rick was knowledgeable and professional.

Very helpful and great deals

Johan Salazar was extremely helpful and respectful throughout the car buying process. He was knowledgeable, respectfully and won’ wouldn’t even eat till he knew absolutely that we were taken care of.

I worked with Imani Pruitt to buy a new car, and she made the process very fast and easy. Highly recommend her! Very friendly and feels like you're talking to a real, down to Earth person. Overall I liked this dealership much more than others I visited as well. The environment is laid back while still being professional. If you'd like to go somewhere with friendly people and don't want to get too stressed out, AutoNation Toyota Thorton Road is a good pick.

Johan Salazar was helpful, knowledgeable and respectful throughout the entire process. He worked really hard to get all the things I felt I needed.

Great service, very clean environment, super friendly staff, Rayman was a very resourceful and helpful. As soon as I told him was I wanted he jumped right to it and found my car in 3 hours. Andy was awesome, he made me feel welcome and helped me to get to finance as soon as possible, will definitely be coming back and will be sending business this way.

Just bought a 2022 Highlander Platinum. Love it!! My salesman was Keith Russ he was so helpful. I had to order the Highlander and it took about 6 week to get it. He keep me informed on when the car would be delivered. He’s a really good man and was very honest about how long it would take to get a new one. If you need to buy a car I would recommend Keith. Best thing about him he didn’t drive me crazy.

Tony Thornton along with the management team Jade general manager, Winston Sales Manager, and Jr Finance provided a wonderful exceptional sales experience they gave me a great deal. Stop by Toyota ask for Tony Thornton he will put you in your new Car.

My experience at AutoNation Toyota on Thornton Road was great. My sales associate, Tony Thornton, did an excellent job and was ever so kind and friendly.

The young man who serviced me was very polite, I asked for the name of the rude man “Richard.” When I walked in and told him I had an appointment, he said get your car and get in line like everybody else. Like if a first time customer would know or assume that. Dealerships here are different than other states.

Kian was amazing!! After I let him know my need for a car he was sure to try his best to help me out. He was super patient with me and my family who came along to help me out with deciding on my next vehicle. He was very welcoming to them even though they didn’t speak much English and tried his best to keep them engaged as well. He knew a lot of the spec on the car I test drove as well. Kian wasn’t going to pressure me on agreeing to a car/payments I wasn’t going to be comfortable with. After hours, we came to an agreement and I love my new car. Me and my family loved working with Kian and we’ll definitely come back for our family van in the future with him.

They not to pushy about buying a car but I have bought two cars from them.

Toyota definitely exceeded my expectations ! Lucky to have Johan along this journey to help me through the process & Winston’s help as well ! Thank you guys soo much !!

I am not one to complain unless I think it is not what I was told or expected. When I bought my tacoma it had a added charge of 1299.00 for rain protection. I did not ask for this. The salesman said they put a coating to protect the paint finish from the acid rain. I wanted it protected so I bought it. All I see that was done for my 1299.00 is plastic rain guards on my windows. The tech came to me asking what they were doing to my truck. I was in and out in less than a hour and no receipt or what was done just my truck is in the parking lot. That works out to 1299.00 an hour. This is a rip off. 1299.00 for what. Won't be using this dealership service again! Update Thorton road toyota reached out to me that I should talk to the general manager to turn this into a positive experience. After two messages left i have not recieved a call from anyone. As I suspected the reach out was all to make this dealership looked like they cared about me as a customer. They could care less about thier customers. It's all about them not you. Make sure you check all your invoices for all the hidden stuff they will add. I would not buy a pack of gum from this dealership again. Liars and thieves. Don't believe me try them. This is my experience with this dealership. Your results may be different but I doubt it.

Check out this review of AutoNation Toyota Thornton Road on Google Maps https://goo.gl/maps/kD7davJW5LCvAzDP9

Quick, knowledgeable and friendly service

Today I came to the dealership to come see a Tundra that was listed on the website. I set an appointment with Simeon. He was friendly, personable, very thorough, and made me laugh. He really made the process easy. I got the truck I wanted and I’m soooooooo happy. Thank you. Thank you. Thank you. If you are in the market for a vehicle….#Ask4Simeon

Imani and Kevin were fantastic throughout the entire process. From reservation to shipment and delivery I was kept updated constantly. They helped me with every question and made the decision’s easy. I would highly recommend purchasing a vehicle from Autonation Toyota Thornton Road.

Bought a Toyota Tacoma from Diane today. Great truck! My sales team was top notch and the finance team was incredible. Great customer service. The team really took care of all my needs. I would recommend Auto Nation for there great experience.

William McNeice and Jennifer Nelson made the car buying experience painless and smooth. They were very responsive and went out of their way to help us quickly get a great vehicle at a great cost. I would recommend them to friends and family.

Jennifer is an amazing and professional saleswoman! She communicated and answered any questions I had promptly and clearly. As a former saleswoman for Chevrolet, I appreciated the experience. Keep doing what you’re doing Jennifer!

Knowledgeable staff. Polite & pleasant, with professional approach to questions and while explaining issues they found with the vehicle.

Deborah at your Thorton Rd Toyota location has excellent customer service, she was a huge help

Andre gave me a great deal and provided excellent customer service. The car I originally went to check out did not have the feature I was looking for, and I was all set to continue my search elsewhere. My guy, Andre, looked into the system and found the exact vehicle at a location out of state. He went above and beyond the call of duty, even reaching out to Auto Nation out of state and having the agent text me photos of the vehicle. I did have some hesitation in purchasing a car that I could not see in person, but Andre made sure that I was completely comfortable before sealing the deal. The vehicle even shipped from Virginia in 2 days. Very excellent experience dealing with this dealership! Ask for my guy Andre, and he will get you all set.

We had the best acquisition experience at this Toyota dealership for our 2023 Camry XSE Hybrid. Vanessa Maldonado helped us out every step of the way. She was very professional and attentive to our needs and wants without compromising on anything. She responded to questions quickly via email, texts, or calls and was extremely patient. After months of searching all around neighboring cities for the vehicle we wanted and having to deal with many sales people, Vanessa was a step above the rest. She is the reason we are coming from out of town (over 300 miles away) to pick up our vehicle. If you are looking to purchase a vehicle, Vanessa is your one-stop shop!!! -- Joel Ishaku

This dealership is over an hour from my home and work locations. Because of this, I had asked for all the details to be worked out before hand so that I knew when I showed up, all I had to do was test drive the car and sign a few documents. Caitlin King understood this and did a fantastic job in communicating with me via email. I really felt like she was trying to make the deal happen even though we had not met and hardly spoke on the phone prior to meeting. When we finally made the drive to Lithia Springs, Caitlin had the vehicle parked out front, freshly cleaned with a full tank of gas. Caitlin was very responsive, professional, patient and an absolute pleasure to work with. Will definitely reach out to her again on our next vehicle purchase!

I’ve had great customer service at this location. Make sure you have time to spare.. because it is usually a long wait.

Brian Morgan was extremely helpful and my car buying process he made things easy for me and found the exact car I was looking for you

Courtney was a fantastic rep to work with! He informed me of all the services needed for my car and the service was done within the timeframe provided!

Simeon was great. He’s genuine, a good communicator and easy to work with. He made the whole car buying experience enjoyable. We highly recommend him!

I had a terrible experience in my dealings with this company. Aside from it taking hours for them to make me a reasonable offer in my price range, they proved to be dishonest after the car purchase. I had made a $5000 payment on a car that they initially said would arrive in 8 days. That amount of time had almost passed when the salesperson called me and said that car wasn't coming, but I could get a similar car in another 14 days. I decided I didn't want to do that and requested a refund of my earlier payment. He said he would give me the refund. I've made multiple calls to their office, but no one has called me back, and I still haven't received the refund. This is not a trustworthy company. UPDATE: After leaving my review here and on the BBB site, someone from AutoNation contacted me, and I received the $5000 refund into my account shortly after. I've upped my rating from 1 star to 3.

Hassan is the best and he hooked my up with the best Tacoma ever. I’m part of the Toyota family. Thanks autonation Toyota Thornton road!

I buy used car Nissan Rogue 2012 it’s run 900 mile and air conditioning and oil leaking problems after again on 2700 miles transmission gone first when you buy a car from big dealer it’s expensive compare to others but you trust that dealer because they have a big name Toyota autonation but they will also cheat and fraud with you because there sale person are getting pay for that job to make fool never ever trust these dealers also who ever will be buying a car in future with them sorry but that’s truth I have a paper work of every repair

Skyler cloonan was a great help to me when browsing vehicles. He was very attentive and answered all questions clearly. I highly recommend going to him with any vehicle needs.

Just picked up a new Toyota from AutoNation- Kevin Gomez Betanzos in Sales was great to work with. Very understanding, communicative, and kind. Would highly recommend him to anyone looking for a new or used car!

Mr. Kihry, Provided superior professional excellent service. Really appreciate the service received for me and my family. Thanks for your excellent support!!! Willie Lewis

Skyler was very helpful and professional. He went out of his way to accommodate me throughout the whole process

Thank you to Kihry for helping us find a car that fits our needs and our budget. Thank you for your excellent customer service and help.

Very nice people, tony andre was very help.

When I say these folks are THE BEST I mean it! You won’t regret the car buying process with these guys! We drove an hour and a half to look at a MINI and was met with the most amazing customer service. Diane was never pushy, answered all our questions and made sure we(a family of 4) had all we needed while we navigated the process of buying a car with two kids. Whew!😅 someone promote that girl! She deserves it! Ricardo in the financial service department was amazing as well. I honest to God have never had a more pleasant experience while purchasing a vehicle.

My husband and I have had many vehicle purchasing events over our lives (we are retirement aged). Some painfully dreadful! Todays visit to AutoNation was hands down the best experience we have ever had in purchasing a new car . As we all know, varied consequences of Covid over the last 2 1/2 years, have forced most industries to change the way it handles business or close up entirely. In navigating the adversities of supply shortages, production uncertainties, setbacks, staffing etc.. solution driven creativity, wisdom and persistence have been required of the 'survivors' to stay afloat, meet needs and move their product efficiently. These qualities were evident immediately upon stepping into the showroom. They were most manifested in our Sales Associate Jennifer Nelson and Sales Manager Simo Elkhattabi. Jennifer listened attentively to our situation, knew her product and articulated succinctly with the confidence of an expert while exhibiting soft skills in patience, honesty and kindness. We were not rushed, coerced, given ultimatums nor subjected to manipulation. Mr Elkhattabi, in unison, provided managerial assistance at the appropriate intervals, including scouring sources for our desired car and finalizing numbers in fairness. Without reservation, I highly recommend AutoNation to anyone in the market for a vehicle.

Many thanks to Nigel and Winston for all your help with all my demands and in the end walked away with a brand new car.

The only reason I'm giving it three stars is because the people were nice and my car was completed under the quoted time. I paid $80 for a oil change I paid $60 three months ago at a different Toyota dealership. During service, they used my air conditioner and left it on. They also didn't replace my decal nor did they explain the recommended services needed. Needless to say, I will not be going back to this dealership.

Brian Morgan was an awesome salesman. He is the one to go to when you need a car! Thanks Brian for your hardwork!

This dealership was very helpful. They were able to answer all questions I had in regards to used and new vehicles and took time with me to browse different vehicle options. All the sales people there were very attentive to my needs, especially Skyler Cloonan who I worked closely with. Will definitely recommend this place and be coming back in the future.

Will was very knowledgeable and so helpful!

Excelente servicio muy buena comunicación y atención del vendedor Israel Salazar le recomiendo a cualquier persona que si va al dealer de la Toyota en Thornton Road le busque a el para si atención, que Dios te bendiga grandemente Israel

One of the best Car buying experience I’ve ever had. That you for helping me make the right decisions and choice. Thank you Diane Velasquez. Thank you for all the great attention. I highly recommend

To whomever may be in the market for a new or used vehicle, can I say definitely reach out to Salesman William (one of the best salesman ever)!!! I had just purchased a Vehicle with another car dealership, and had to return it because it was one of the worst / horrible experience I’ve ever had when purchasing a vehicle. William answered my call and it was uphill from there!! Needless to say I left yesterday with a nice vehicle and I was very happy and excited about the service of all Individuals that was in on my deal!! Again thank you William and Automation of Lithia Springs Georgia!!🫶🏽

Skyler and Matt were very helpful to us even if we didn’t speak english. They were very patient in every manner and helped us massively in letting us know everything that we need to know about the car. He was very clear and made sure my parents understood everything.

Very nice lady was also very knowledgeable about vehicle will call her for next vehicle thank you Diane and Winston

Skyler cloonan was very informative and helpful when looking at vehicles. He made sure all my questions were answered and took the time to assist me without hesitation. He even talked me through things on his off day. I appreciate the help from him and will be going back in the future.

Will was super kind and helped us out greatly! His patience was very appreciated and very informative as well!

Tionna was so very nice. We were in and out in 2 hrs and they were all very straight forward with us.

Excellent attention, coffee , tea and snacks at the waiting area, great service and short waiting time. 👍🏻

I thankful of well inform and very organized company about the customer needs.😁😁

Johan Salazar was extremely upfront and helpful with the whole process. Highly recommend working with him for your next car purchase. Thank you!

Vine desde Orlando Fl ah comprar una camioneta y valió la pena, primero la atención por llamada telefónica y luego en persona logre llevarme mi carro y la atención fue la mejor, si van allí busquen a José García

Anthony, Valentin, and Kevin are ALL AMAZING guys to have help you find your perfect vehicle!! They helped me so much with no hassling at all and found me the car of my dreams! Took me four dealerships to find the best guys but I did it!

Vanessa M. Was a pleasure to work with. Very knowledgeable and understanding of my needs. She made the purchasing experience very enjoyable. Not once did I feel like I was being sold a car or made to feel uncomfortable. Definitely a great experience.

Purchased a used vehicle yesterday and it was quite the pleasure working with my salesperson Tionna. ( pronounced like the Disney Princess) she was right to the point, easy to talk to, and has an awesome sense of humor. Excellent people skills. Im very happy with my purchase... oh Tionna when you see this... don't forget about my floor mats!!!!

Andre and junior were awesome and very helpful!

Andre was very helpful and knowledgeable thanks for everything and most of all patience.

Caitlin king was awesome! Great time.

Was greeted by a very nice and knowledgeable sales rep Kihry. He was able to find us just what we wanted. Can’t wait to get our new Toyota Corolla Cross.

After you get your car they stop pick up the phone

My salesman Kevin was very helpful and respectful as well as the finance person Ricardo which made my experience with purchasing my RAV4 hybrid easy and stress free

Vanessa Maldonado was one of the best sales person we have ever had the pleasure to work with. She was very courteous, patient as we got our insurance situated and offered us nothing but the best service. 10/10 will recommend looking for her when you visit.

Our sales rep, Vanessa, was a great help in helping us secure our car. She was very understanding and knowledgeable about making sure we got the best care and deal for our purchase.

I had a amazing service with Mohammad & andre definitely will visit them again

Kevin , was amazing he took care of us and made sure we had everything we needed!!!!!

Elias really bent over backwards to help me get a new car that I love. He was very patient and thoughtfully took every I wanted into account. Thank you!

Muy buena atención y muy rápido proceso en menos de una hora podímos comprar una tácoma nuevo muchas gracias Diane V

We want to thank Tionna for her professionalism and helpfulness. She knows her products. My husband and I are very pleased.

Kihry was very helpful and kind while buying our new Toyota Highlander. All the staff was very polite. I would recommend him for a great salesman.

great customer service

Great experience this weekend. Worked with Matt Metts and Imani and they were the best. Such a painless process and the service here is amazing. This is now the 3rd car we have purchased here and highly recommend them!

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Muchas gracias por nuestro auto Jose Garcia

They are deceitful took my car in for service. Tires rotation and oil change. They told me that it wasn't time for my oil to be changed even though I was at the mileage on the sticker. They didn't change my oil but did change the sticker. Deceitful

Mohamed and Winston, Was simply amazing very detailed detailed very professional and uncourteous they made us feel like family.

I was contemplating purchasing a vehicle and contacted Keith Russ who is an awesome salesman. He assisted me from the time I walked into the dealership and continues to provide aftercare for the vehicle as needed. Keith is a professional, patient, and very knowledgeable salesman who made my purchasing experience memorable. He goes above and beyond to ensure complete customer satisfaction b. I love my vehicle and will only deal when Keith when the time arrives for me to purchase another one. I highly recommend Keith Russ if there is any thought of purchasing a vehicle.

Mr.Johan were by far one of the best sales representatives i ever had he helped me get into one of the dopest cars i had ever had. Go visit them!!!

Skyler was top notch professional. Very knowledgeable and informative with our truck purchase. He was a pleasure to do business with!

Friendly and knowledgeable.we dealt with BJ.He was courteous and answered our questions and concerns.Pleasant experience.

We had a great experience at Autonation Toyota Thorthon Road Diane our sales person was amazing we are truly happy with our purchase!!! Thank you Diane V. For helping us with our brand new Tacoma.

We dealt with BJ.Very knowledgeable and courteous.Very attentive.Worked with us to achieve a fair deal.Pleased to purchase a nice and dependable Toyota.

Tionna Pleasant was exactly like her last name Pleasant! She really listened to my needs and picked the perfect car for me . I’m so glad I decided to come in and purchase a car, not only was it needy but she made the experience easy and very pleasant 😊. I would recommend my friends and family to Autonation Toyota.

I don’t regret coming to auto nation Toyota Thornton road !I received excellent service from Mohammad Elsamad and Simo they made sure to help me get the car loan and put me in a brand new car ! I recommend them 100%

Imani was great! In /out quick and quality service. You can't beat that

Mr. Anthony Cox was absolutely amazing! From the moment that I pulled up to the AutoNation Service Center for my Toyota Tundra Anthony made me feel like a valued customer! He treated me with the utmost respect, was extremely knowledgeable of the products and services offered, and explained what services I would be receiving. His service went far beyond my expectations! Everything done to my Toyota Tundra was exemplary! I would definitely recommend Anthony and AutoNation Toyota Thornton Road. Thank you Anthony and AutoNation for your Five Star service✨️✨️✨️✨️✨️!!!!!

Finally purchased my first car, waited forever to find a dealership who had the car I wanted! Beejay was a great representative! Explained everything well and didn’t make us feel rushed. Thanks to Ricardo as well for being a getting me the best deal! I love my little hatchback :)

Beejay Walton was amazing, helped find the right fit for me and my budget. Highly recommend coming to autonation and making an appointment with him

Tony and Andre at AutoNation were amazing to work with! They were friendly, helpful and not the typical “pushy salesmen” we all know and expect when you’re out looking for a car. They made sure we were taken care of with a good deal and we got the car we wanted. They went above and beyond and treated us so great. You won’t leave AutoNation disappointed!!!

The best car buying experience I’ve ever had. Shoutout to my sales person Shemar, he really wanted to make sure I got what I was looking for than just trying to make a sale. They didn’t have what I was looking on the lot and he was able to help me find a vehicle and have it delivered.

Gracias por cumplir mi sueno de comprar mi 2023 Toyota Camry, si deseas comprar un auto busca a Jose Garcia Colantoni, lo recomiendo 100%

Excellent experience with fabulous customer service. Love Keith!!

If you go This do not use the sale representative name Imani pruitt she will try to up sale you something so she can get a good commission check she’s not worry about what your looking for and she’ll not tell you they run your credit twice I got hit with a hard inquiries in one day twice from this company smh. Not to mention I came there just to see what I needed I explain this over the phone and when I got there so please don’t use her

Tionna was amazing and I will be back soon with another purchase. Very professional whatever she’s getting paid double it asap

Tony and Andre at AutoNation were amazing to work with! They were friendly, helpful and not the typical “pushy salesmen” we all know and expect when you’re out looking for a car. They made sure we were taken care of with a good deal and we got the car we wanted. You won’t leave AutoNation disappointed!!!

Israel went above and beyond helping me get into a new 4Runner the same day! Him and management worked their magic and had me driving off in a new 2022. 10/10 would recommend! They will work with you and your credit. Definitely worth coming in!

Wait time was very long, but I got the price I was asking for!

Kevon is amazing I enjoyed the experience

Ez Elisa is a great sales man smooth transaction with my 4th vehicle with team Toyota 👍

AMAZING DEALERSHIP, Manager (Carl Davis) helped guide me to my brand new dream car sales person (israel Salazar) gave me the best numbers up front and worked with me, Patient and professional Class of a dealership! 10/10

Great experience with new car purchase. Very knowledgeable and patient through the process.

Great customer service

Excellent customer service and appointment availability.

Skyler was a great help today!!

Imani was an AMAZING saleswoman! Her and management went above and beyond to get me approved. I'll be a loyal client of hers FOR LIFE!! Thank you so much!

William put in the extra effort to find a deal that worked for me. I never felt pressured, but he was tireless in searching for every option. Great experience!

Amazing experience here, very professional staff. They were up front about every detail. Mr. Keith went above and beyond to get me in the exact car I wanted. Contacted several other dealerships that couldn't hold a flame to the experience here.

They made us an offer gave us the check after making it home we received a call from them saying they have stopped the check because they knowingly enter the miles in incorrectly y’all didn’t hear me KNOWINGLY enter the miles in wrong, KNOWINGLY!!!! Me and my husband was late for work playing around with them other than that the facility was clean including the restroom and nice atmosphere. Pete and Neshay at least that’s what I think her name was were courteous and act in a professional way until one of them Knowingly now, after telling me it didn’t matter enter the incorrect mileage. One thing about it our time was everything so I wouldn’t recommend this facility if you value your time and gas and they play too much. Because of they’re error we suffered.

First time at Auto Nation and I appreciated it so much

Kian is the best! Remember his name. If you want to buy a car and want a professional and patient guide, definitely go to Kian! Kind, patient, professional, and orderly! With his follow-up, I was able to receive my favorite brand new car in less than 1 month! I will definitely get help from Kian to buy my next car! Thank you, Kian!

Dani and Ricardo was awesome with the process. Too good. They are the best give them a raise.

Great Experience! Israel was great with customer service, along with Keith with closing the deal and helping me walk out with a comfortable amount with my car ! I really appreciate y’all !

Es un buen lugar, se tardaron menos de lo que me dijeron en el mantenimiento del carro.

I went to buy Toyota Sienna put the deposit $3000.00 in May 2022. Sale person Johan was very good very helpful but manager Anthony was not helpful. He kept on promising for 40 days than 60 days but it came after 100 days. After 60 days Anthony said he will give some incentives whenever we get our van but Than Anthony denied of giving any incentive when we went to get our van. I mean if you can not keep your words why say it. Very very disappointed. Again this 5 stars for sale person Johan. I won’t give single star for Anthony. As a manager he is not keeping his words. He doesn’t even answer the phone.

Shout out to William!! I came into Autonation Toyota with a set amount of money to spend with no leverage and he worked his magic!! I walked out with the car of my dreams and NO CAR NOTE! Thank you, William; THANK YOU GOD!!

It was a great experience here! Jennifer with AutoNation was amazing, she listened and went to great lengths to get us what we wanted. Definitely ask for Jennifer!

Thank you William for helping my best friend get the car of her dreams at the price she could afford! If you need a car go see William. He is professional and will go the extra mile to make sure you are smiling when you leave. William, Autonation is a great place to shop thanks to you! Kudos!!

Had a great experience getting my new car, easy and everyone was super helpful!

Johan Salazar y junior valejo los mejores y attentivos personas que yo a echo negocio con. mas que Feliz me voy con mi nuevo vehiculo

Quick and easy every time to go get the maintenance done on my car.

I had the most pleasant and easy experience purchasing my new 2022 RAV4 LE. My sales person Keith Russ was the consumate professional. He consistantly kept me updated until the arrival of my vehicle. If you are in the market for a vehicle ask for the Proffesional Keith Russ when doing business at Autonation Toyota Thornton Rd Lithia Springs GA. Again thanks Keith.

My overall experience was good. However, there was some pricing changes and other issues that came up with my vehicle along the way. I wasn’t satisfied with the total so I went somewhere else for some of the services. Instead of starting the work on my vehicle, i wish they would’ve told me EVERYTHING beforehand and then go from there. Things were discussed, worked on, then I was notified more than once there other things were needed. Wasn’t a fan of that. But my advisor was nice.

Jose Garcia he was awesome I love him he was funny cool he made me feel very comfortable, the process was smooth he was honest with me from the start. He also speaks Spanish/ si hablas español dale para José García hablas español!!! Buena gente lo puede confiar en el!!!! Gracias José!!!!! <3

It was an outstanding experience with the dealership. Imani was my sale’s rep and she did an amazing job going above and beyond to make my son birthday memorable for the rest of his life. Thanks Imani

I had good service with Toyota when I dropped my car off I had to get a new battery they put me in a rental so I think it wasn't inconveniencing me I really appreciate that Courtney was very helpful and he kept me updated with everything that was going on with my car so I really appreciate the service that I received!!!!

Very good service 👏

I had my oil changed here. I sat for 15 minutes in my car in front of many workers chatting with each other before anyone approached me. I told them an unusual story about how my oil cap was too tight after going to a Toyota dealership previously. The repair customer service person (I will gladly share with the manager his name) reassured me things would be resolved and he would reach out to the person above him. 1 hour later, he charged me full price after everything had been done and no one was ever contacted like he said there would be. There was zero communication concerning my issue and he blatantly lied. He said “they are not affiliated with Toyota dealerships anyway” after I questioned him about why I wasn’t contacted. That would have been nice knowing that before handing him my car keys. On top of that this employee was cursing about other customers when they walked away from him right in front of me. Please never go here, if you do then message me about which employee to stay away from. They clearly don’t care about you, just your money. I will find every way to advertise this experience online! Horrible professionalism and communication.

Dani Sao was awesome!!! It was quick and easy May 3rd Toyota from Autonation Thornton best yet!! Thank You!! Denise White

Kian and William were so helpful! They worked hard for me to give me the perfect car for my busy lifestyle! Super friendly and incredibly patient!

Very nice salesman the let me browse a little before they all asked what you looking for while my car was getting serviced which I think is messed up is that you have an appointment and it takes 2hrs to rotate tires come on man there is know way 4 tires takes 2hrs to rotate.

I have a Hyundai and I thought I was at a Hyundai service center. But because I used to go to this place years ago religiously, out of habit I went here instead of the Hyundai service center further down the street. I am truly glad I did. Rick Nicely was amazing and he really pushed to get my car worked on!!!! I felt like he was pushing to hard and I said something to him which I am sorry for now. But it is because he knew what he was doing, that I got my car fixed waaaaaay faster than the dealership could even schedule me for a diagnostic. This part is for all these extended warranty companies. You guys that make all the good companies look bad, should be ashamed of yourselves for not working hand in hand with these guys that do the work on our vehicles and get us back on the road in a timely manner. They should not have to keep calling you just to be given the runaround. I wish I remember the name of the extended warranty company but I can't.

Skyler was the best. The experience was easy and not only did he do a great job with my trade in, he was very attentive.

Had an excellent experience !!! Kihry was very helpful and Mamadu. Got my car here quicker than expected. Highly recommend.

I recently purchased a used vehicle from AutoNation in Lithia Springs and my experience was far below my expectations. The car I bought was one I had researched myself extensively and a test drive there sold me on it. I was ready to purchase - cash. The problem was that once the we sat down to discuss payment and sign some papers, I was made aware that in my purchase of a vehicle, I was also REQUIRED to purchase two things extra things: Weather Tech floor mats and window tint for driver and passenger front windows. The price they wanted for both of these were approximately $1100. It was non-negotiable, they said. I HAD to purchase these two items which I did not want. For the tint, they wanted around $650 - a two window tint job can cost as little as $200 at a reputable place and often it can be had for less. This is a mark up of 200% for an item I did not want. For the Weather Tech mats they wanted around $500. From weather tech's site, my vehicle's floor liners are $199.99. So they wanted double the price. These items should be optional. Not required. This is a mark-up tactic which I did not appreciate. And while I was able to negotiate the price of those two items down, I was not able to eliminate these unnecessary purchases from the sale of the vehicle. Unfortunately my experience with AutoNation does not end there. The day I went to purchase my vehicle I had taken an uber, planning to drive away what I put a deposit down for the previous day. I paid in full, but my vehicle did not have the tint on it that was promised. Nor were the mats inside the vehicle. I had to return the next day in order to get the vehicle tinted, which was time I had to take off of work. After the tint job finished, (had to wait 2 hours at the dealership) I was told that the mats would be shipped to me. That was August 4. On August 16 I was told that the mats had arrived at the dealership and was asked if I wanted to pick them up. I once again asked that they be shipped to me. They were never shipped. So a week later on August 22 I had to drive 25 minutes to the dealership AGAIN and pick them up. When I picked them up the only mats they gave me were for front and second row seating. They DID NOT provide mats for the foldable 3rd row/cargo space. Also after the tint job has now cured, I am disappointed as the tint has some small wrinkles and partial prints of the person who installed it, forever imprinted on my vehicle's window. All in all, I was disappointed with my experience here. I felt like I was unimportant (maybe because it was a used vehicle I purchased?) and grew weary of having to constantly pursue my salesman to receive the extra things that I didn't want, but had to pay for. Would not recommend this dealership. 1 Stars for a quality vehicle Minus 2 stars for forcing me to purchase mats and tint Minus 2 star for subpar job on tint, and half the weather tech mats I was forced to purchase

This was my best ever car buying experience. From my initial online chat with e-Commerce Manager; Lamin Tambajang, Sales Consultant Troyce Martin, the follow up email from AutoNation Toyota Thornton Road General Manager Jade Brannen to what turned out to be world-class customer service from Toyota Sales Retail Associate; Tionna Pleasant. If you are in the market for a new car... this is the dealer of choice that I recommend. BTW I am loving my new Camry!

Such an easy process thank you Tionna for making this a easy process

Gosh I forgot her name. Young, African American (I’m sorry it sucks I even need to apologize for this I’m just giving a compliment) lady who was full of energy gave me the best service. Y’all know who I’m talking about I bet. She got my vehicle appraised as well all within 20 minutes and has the best customer service while doing it. This young lady is wasting her talent working at a car dealership, but I’m sure she knows this. Other dealerships i visited in the area dismissed me immediately. It’s worth coming here if you’re looking for a great saleswoman.

This is the 2nd time I've taken my fiancé to AutoNation Toyota in Lithia Springs. Let me tell you, these guys are pretty awesome. This time Beejay Walton was her salesperson. He was very courteous and patient on finding her a car within her budget that she would be happy with. Thanks Beejay for being patient and making it another really good experience with AutoNation. Also thanks to finance managers Ricardo and Wesley in helping with the process. Thank you gentlemen!

Always a pleasure. Great customer service, friendly full of explanations and quick turnaround time.

Dani was crazy good at what he does! I recommend him on anything when it comes to buying a car. Knows his product and takes his time with me. Dani you was great and I’ll be letting all my family and friends know about autonation Toyota on Thornton rd. Thanks Dani Sao

Excellent work and company. Johan was very professional and helpful . The best experience!!

The new advisor was great

It was a very great experience

Shout out to Israel! Had an AMAZING EXPERIENCE!!! Bought a new family car and we love it. He made sure to take care of us. Definitely recommend this place if you are looking for a car. Had my mom and my mother in law also buy a car from here before us.

The people at AutoNation Toyata ate great people. Shamar was wonderful salesman. He did a great job at helping me find what was looking. Matt Metts did a wonderful job at getting my payments where I needed them to be. Thanks to everyone there that helped me.

Bryan V treats us good and excellent job. Come see him!

I had amazing amazing experience at Toyota. Brian helped me find the perfect car. He was attentive and kept me updated on the status of my car. He was very kind and patient. He made sure I got the best deal at a good price.

Kevin was awesome!!!! Come see him and he will have you riding in no time!

Mohamed was very helpful in helping us choose our daughters first car.

Nigel is a great salesman, helped me get my new 2023 Camry. Look for Nigel if you want to get a good deal.

Great experience with Israel and Matt. They worked hard to find a car that checked all of our boxes and stayed close to our budget. The hour and a half drive up from Columbus was definitely worth it.

Super friendly staff! I was helped by Mamadu and he was so patient with me and my father. Didn’t have to spend a long time there to get a good deal.

Danni Sao was amazing he greeted us at the door and was fast and efficient. I came in with exactly what I wanted and was done with the process within an hour. Thanks a bunch definitely MVP. I’m editing this review because I didn’t hear from Danni for almost 2 weeks (10 days) and I had to request a refund but I ended up getting into a similar car the same day and he changed my perception. What a rollercoaster lol but I got what I needed

Andre was awesome go and see him at Autonation Toyota.

Brian was very helpful and patient in helping me understand all that was going on, from driving my car to the financial end as well!!

Kihry and winston did a great job helping me get a brand new 2022 Toyota thank you

AVOID THIS LOCATION AT ALL COSTS WHEN IT COMES TO SERVICING YOUR VEHICLE. THEY GET 2 STARS BECAUSE AT LEAST THE SERVICE MEN ARE NICE/RESPECTFUL AND WELCOMING. ASIDE FROM THAT, THEY ADVISE YOU TO SET AN APPOINTMENT BUT YOU WILL STILL WAIT 1.5-2 HOURS +. THEY DO NOT TELL YOU WAIT TIME ON WHAT YOU ARE GETTING MAINTAINENCE ON BUT EVEN A TIRE ROTATION WILL KEEP YOU THERE A LONG TIME. I HAVE HIGH SUSPICIONS MY CAR WAS DAMAGED AND MANAGER HAS AVOIDED HELPING US LOOK INTO WHAT HAPPENED WHILE MY CAR WAS SERVICED. ITS BEEN WELL OVER 2-3 MONTHS SINCE TRYING TO GET THIS RESOLVED AND HAVE YET TO HEAR BACK. IF THE DAMAGE DID NOT TAKE PLACE THERE, PLEASE PROVE IT BY ALLOWING ME TO VIEW FOOTAGE OF RECORDINGS DURING MY TIME THERE & IF IT DID, NO PROBLEM. I WOULD JUST LIKE IT TO BE REPAIRED. I WOULD JUST ADV YOU ALL TO STAY AWAY AND FIND ANOTHER PLACE TO SERVICE YOUR CAR.

Best service I have had at a dealership!

The wait time was extensive for my scheduled appointment at 11:00 AM. It took nearly 2 1/2 hrs. for service to be completed. When I was notified that my vehicle was ready, I had to walk all over the parking lot to find vehicle which is not courteous. I witnessed a mother with two small children having to do the same thing which was not safe for them when there were vehicles moving in the parking lot. The Auto Nation Service Department needs to come up with a better way for customers to get their vehicles safety after service without having to scavenger hunt and/or stroll the whole parking lot to find vehicle and risk getting hit by other moving vehicles.

Ive been here 2 times and i have honestly haven't had a wow experience yet and the last was a big turn off. The first time was just an oil change and I was told they had to order a part for my recall. I was told that I would receive a call on Monday as this was a Saturday. No call Monday but I understood that maybe it was mistaken. After a few days, I call to ask about it since I wanted to get it done before my kids started school. No answer so I left a voicemail for the rep. Never received a call back so I called the main number to schedule the appointment. I was informed that it would take 4 hours. Now mind you, I was never offered a rental but no big deal since I could spare 4 hours. 4 hours turned into 7 hours and I had to call to find out what was going on. Honestly I probably will just drive the 45 mins to Marietta to get faster service next time.

I took my car here for service. On the same day I visited another dealer for my other car. My experience with this Toyota dealership far superceded my other experience. They were courteous and knowledgeable. They explained everything very well and I felt I had a clear understanding about what work was performed on my car.

I absolutely love this dealer.

My experience with Toyota’s Sales Representative was 10/10 especially Johan and Anthony Ortiz m who treated me & my mother the best ! They both helped us & were patient, that at first we were kind of iffy about the price but at the end of the day johan helped us with a better option that we finally decided in buying our biggest purchase which was a Tundra that I absolutely love ! I highly recommend In asking for johan because his customer service is the BEST ! He will always speak to you with nothing but the truth about what comes with your vehicle & helping you financially to what ever best suits you ! He will always find a way for you to be able to purchase your vehicle in the easiest way possible. Highly recommend in contacting him if your interested in purchasing a vehicle he'll start working HARD for YOU just for you to get your dream car !

This place was wonderful throughout the entire process of buying my new car. Elias was super helpful and knowledgeable. He was also very patient as we found me the perfect vehicle to fit my needs. I highly recommend them to anyone looking. You won't be disappointed!

Even with uncontrollable obstacles that popped up, they still made sure my happiness was their top priority. They were very honest and wanted to keep my budget to where it would benefit me, not them. Great people! Definitely a return client.

Was assigned to Mr. Cox upon scheduling appointment. He immediately received me, listened to all of my concerns, and arranged shuttle service for me. Called me a few hours later advising that my service had been completed, and advised me on recommended services that my 2013 vehicle needed and pricing on same. Discussed priority of these services and scheduling, and provided shuttle service back to the dealership to pick up my vehicle. He was very understanding and attentive to my needs, and extremely sociable.

they have a good customer service and all their team members are very friendly, Good and Respectful, AutoNation Toyota Thornton Road is a great place for my car care and their work is very good excellent and since I have my two cars I always go there for the services that I need for my cars and I never go to anywhere else . because I'm always comfortable with AutoNation Toyota Thornton Road. everything that I need I get it there. 💯 percent is a good place to go for car care I'm glad that I know about AutoNation Toyota Thornton Road and ever since I always go there I never regret. thanks to AutoNation Toyota Thornton Road, God Bless the Company mor and more Bless. 🙏

Excellent work and customer service from the whole crew! Thanks Tony TheTiger and Ash!! Our 3rd car with this team. Nothing but smiles on our side.

AutoNation is the best car service to get the best and newest cars.

I have amazing experience today purchasing my Rav 4! Tony was amazing and willing to answer my many questions. When I went to the Back for financing, the gentleman I worked with was very considerate of my needs when offering me additional products. Thanks!

Tony was a great salesman! Was very understanding and Worked with me within my budget. Got a new toyota. 😊😊. Thanks Tony!

They took 30 minutes just to check me in. know one call to let me know my car was ready. They have to do better.

Nos atendieron muy bien ,con la ayuda del sr José García Colantoni pudulos agarra nuestro carro el servicio fue mi agradable y nos sacó de muchas dudas Haci q lo recomiendo al 💯 %me gusto mucho la forma en que nos a tendieron

Great place and people to have your Toyota serviced. They take care of you and your vehicle.

It’s one of very few Toyota dealers in the area, so the volume is very high. I had a great experience with my service advisor who tailored my maintenance service to how I drive my car. However, because they stay so busy, they also perform parking lot service. This was quite an unexpected surprise. I would recommend this location but be prepared for the unexpected.

I purchased a brand new 2022 Toyota Highlander on 7/6/22 from AutoNation Toyota Thornton Road. The first deceptive practice they used was during the negotiation of purchasing the vehicle. The advertised online price was $45,247 for the vehicle. When I attempted to buy the vehicle for that price, the dealership started adding additional items (blackout, rain package, appearance package, etc.) on the vehicle that I did not want. These unwanted add ons totaled $5,673. I was told that the only way to purchase this vehicle was to purchase it with the add ons that they would putting on the vehicle that day. I reluctantly agreed to purchase the vehicle at the higher than advertised price anyway because it was my wife's birthday and we were traveling about 2 hours from home to purchase the vehicle. I do have screen shots of these prices. The second deceptive practice was just straight out dishonesty. I was informed that Toyota had raised their rates on that day. Even though I had an 800+ credit score, I was informed that due to Toyota, the best possible interest rate possible was 5.9%. In my profession, integrity means everything. Taking the word of the dealership, I purchased the vehicle. I later learned on the AutoNation Toyota Thornton Road website that the advertised Toyota interest rate for that Highlander was 1.9%-3.9% from 7/6-8/1. There is no doubt with my credit score that I would have qualified for those interest rates. I also have screen shots of this advertisement. We do love the 2022 Toyota Highlander we purchased but we will never do business with this dealership or AutoNation again if this type of deception and dishonesty is condoned by your Corporation. This transaction was deceptive from the beginning to the end of the purchase.

Yes I would recommend Auto Nation

very friendly, and great service department .

I took my 21 Toyota Corolla in for its 5000 mile service. Rick helped me and he was so nice. I'll always ask for him again. I was told it be an hour and 30 minutes and it was exactly 1 hour and 25 minutes.

Tony Thornton was the bomb today! Excellent service and got the best deal on my purchase. Thank you! Thank you!

Worst service department. Went in for a simple service and it took over 3 hours and once I asked about the long wait they were super rude. They definitely need new management in the service department! Will definitely not be going back to this service department.

This place sucks. Look on Yelp to get the real reviews. Bunch of crooks and the service department sucks too.

Tony Thornton, Anthony Ortiz, Ash Hassan helped me get into my new mom car!! 2018 Jeep Cherokee 40000 on the dash and a 5 year bumper to bumper warranty!! Coming from a 2014 Camry. Major upgrade for this mommy!! Tony stuck with me through every rebuttal and got me out of my own way. I really appreciate the whole team and the effort they put into their customers! Thank you guys so much!!!

You have a Tacoma for sale that you have an upcharge of $6000 for a lift kit! Come the f***on man! Put the crack pipe down.

Toney, Ricky, and Winston made the new car purchase a pleasingly good experience. I would recommend this sales team to anyone looking to buy a car.

acquisition specialist Tony, sales associate Andre, sales manager Winston Elliot, and Ricardo in the finance set me up for greatness and ensured all my needs were met before putting me in a new car. I highly recommend AutoNation Toyota for anyone who wants to be valued as a customer.

Efficient and orderly! I would use again.

I had the best experience with my salesman Brian Morgan at AutoNation Toyota on Thornton Rd in Ga. I walked in on a Monday, and had my new Toyota Cross by Wednesday. There was on only one left coming into inventory. It was all mine!!! I intend to send family and friends to Brian.

Anthony-Sales Person Winston-Sales Manager Ash-Finance The group to do it for you!

Tony at Toyota Thornton, was great, the finance guys, Matt Hartfoush and Ricardo Guevara was also great with great deal I experienced at the dealership. Tony has patience and explained everything to Me. He has great customer service. I’m most grateful for such a great, easy and comfortable experience at Toyota Thornton.

TONY THE TIGER WAS GREATTTT ONCE AGAIN HE HELPED ME GET MY DAUGHTER AND I INTO A NEW COROLLA!!! I ALSO LIKE TO THANK WINSTON ELLIOTT THE SALES MANGER AND ASH THE FINANCE MANAGER FOR GETTING MY INTEREST RATE AND MONTHLY PAYMENTS JUST WHERE I NEEDED IT TO BE!!! IF YOU NEED A NEW CAR CALL TONY THE TIGER HES GREEATT!!! CALL HIM NOW IF YOU WANT A ROYAL EXPERIENCE!!! 678-718-2371

Great job ! The service department worked hard to service my car. I appreciate it all.

Great job! Best quality for all service.

Great customer service and very helpful and friendly

Matt in finance was awesome tony was my sales person and Winston was the sales manager that helped me get in a new car!!! If you need new car call tony he is areal 🐅 tiger lol Call him now 4703629866

Bought a new to me Tacoma went back a few weeks later, decided to sell a different vehicle and Kyle helped me again. If you need help ask for Kyle. If they don’t have it he can find it.

Bought a new to me Tacoma great experience with Kyle. Decided to sell a vehicle to the dealership came back to see you guessed it Kyle just a great experience with a positive outcome. I drove an hour and half, both times. Thanks again Kyle

Excellent dealership I’m recommend 100%

Tony Thornton was a great help in finding a car for my wife! Very professional and was always on call whenever we needed it. Ask for Tony whenever you go!

Listen I went in with a very high interest rate on a previous car 2019 22% and walked out with a 10% 0 down and a 2022 . Mr Tiger the best salesmen AKA Tony Thornton , Wesley and Anthony ortez. Y’all please go and see them . Ask for Tony the Tiger or just give him a call @ 4703629866. Tell him I sent you. I’m ready to enjoy my new ride . Goodnight guys

He was very professional thank you Tony for selling me the Camry

they where great and so good to me i will most definitely recommend them to everyone i know

I cannot give them zero stars because all of my issues fall under “buyer beware”, but if you don’t want to have to “beware” of your salesman and dealership, go elsewhere. Everything that gives used car salesmen and dealerships a bad name happened to me. Classic- just sold what we were just negotiating- but we have this other one for twice as much; and the other buyer’s financing fell through-still want it? How about at this indecipherable amount on this blurry picture taken by salesman’s phone since the dealership doesn’t seem to have a copy or fax machine or scanner. Newly agreed upon trade in value does not make it to the closing documents pushed in front of you to sign in a hurry so you can get out of there after waiting for an hour. And car supposedly passed multiple point inspection before sale, but amazingly needs 4 new tires within 3 months. You get the picture. If your salesman’s name is McNiece, say McNo.

Great customer service red carpet treatment

Diane in Sales and Junior in Financing are awesome. She was very prompt with answering my questions about a 2018 Highlander LE. I had my own financing but Junior was able to secure me a better deal. Diane even followed up a couple of days after I bought the Highlander to see if I had any questions.

I highly recommend the AutoNation service department. They are always professional & courteous.

Anthony Cox, in the Service Department, is one of the most helpful and customer satisfaction focused people that I have every dealt with.

Would not allow me to change my mind about my trade in. How sad!

Poor organization made appointment for recall repairs drove there to have them done checked in and waiting for my wife to pick me up I received a call from the service department to inform me they didn’t have the parts!! Gas 4 dollars plus not even a call from management to apologize unacceptable

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Tony Thorton was Great salesman and Junior was excellent finance officer on my experiences was great at 10

I was in and out without any problems thanks to Anthony. He's a great guy.

Always on time if you make an appointment and very friendly.

After visiting three dealer they were the best with up front pricing they gave me a price and told me what all would be added and they gave me a good deal on my trade in. Very please with the dealership.

Service team is great! They get my car taken care of in a reasonable amount of time every time I drop it off & the customer service guys are always so nice.

Excellent customer service!!!!

Recently Bought a new Corolla the experience was awesome with AutoNation Toyota gave me a great price a sales person Kyle was very easy to work with a very smooth process Would definitely recommend this dealership to all my friends

Showed on time for my appointment which included recall work. Staff was friendly and knowledgeable and got me checked in and out.

I do they were very nice and helped my get my Chevy Spark and I love it.

Mrs. Magy Pineda, Made my wife and I experience with AutoNation Toyota the most pleasant one we ever experience. She is professional and make sure you as the customer is satisfied before you drive off. I am recommending her to all my family.

Had appointment scheduled at 11 and even though it took a long while for paper work and numbers nothing rushed will be great so I patiently waiting and was able to purchase the exact vehicle I wanted thanks, Billy!!! I wish you guys much success🎉🎉

Had an appointment for a recall on center high mounted stop lamp-water leak. I was assured they had the part for repair. After an over hour wait, I was informed that they didn’t have the part for repair. Sixty mile round trip wasted. Larry White 2017 Toyota Tacoma time of appointment 2-23-22 @ 9:00

Tony is highly recommended for your dream car call him now 470-362-9866 Tell him keesher sent you. Ricardo was my finance manager He can help with warranty and good interest rate as well. What A ROYAL EXPERIENCE!!!

Tony Thornton is your go to guy!!! Ricardo was my financial manager and he’s super sweet. Call Tony now if you need a new or preowned car and he’s definitely take care of you. If Tony id not available ask for Lamin (internet manager) and he’s just as amazing.

They are the best, I got my 2022 4Runner from here and Kenneth Maxwell took care of me, if you need a car, AutoNation Toyota Thornton Road is the place to go!

My Review is based solely on my Sales Rep Keith Russ. He was patient and listened to my needs and wants. I didn't feel pressured or anything. I had a great experience with Keith. He helped me transition into my new car with ease. I really appreciate doing business with him. If you ever need a car go see Keith! He won't disappoint you .Thank you Keith!

Took in my 2021 Tacoma for an oil change Good people to work with they listen to you questions It took 1.1/2 hours but it was ok for me

Always a great experience. Dennard Addison is professional and offers everything needed to make an educated decision for the maintenance of my car. Thanks guys.

service people great job

Mrs Kimberly Louis is very reliable, trusted and legit when it comes to forex and cryptocurrency trading. A friend recommended Mrs Kimberly Louis to be one of the best forex and cryptocurrency trader and she’s very good at what she does by earning me $11,500 weekly with $1,050 Contact her on Email: kimberlylouis110@gmail.com WhatsApp : + 1 (860) 556‑3122

Have been using this dealership since 2015. Ravon is my service advisor and he treats me like royalty. He does everything possible to make it a great experience.

Darius was polite, helpful and authentic. I will definitely come back when I am in the area

The salesperson was very nice an didn’t push me to get nothing I couldn’t afford.

I got my new RAV4 TRD Off Road here, and everyone was awesome from sales to service, and everyone in between! Theresa at accessories got my crossbars there super fast, and for my first oil change, I was in and out like a fast food restaurant (Pre-Covid lol). My new service advisor, Dennard, was on top of things and got me rolling again the quickest ;)

Kind and courteously explained everything I needed to know about my car

I have been calling and leaving VM for over a week trying to get help with a refund for a GAP insurance policy. No one seems to be of any help. The finance team does not return calls when it comes to refunds apparently. My initial purchase didn't go to well either. My family definitely will not be returning to any AutoNation dealer.

been coming to tony for a while now… he is honest and persistent! loves what he does! went in and came out with exactly what i wanted! wasnt persuaded into trying ti get useless addobs… anthony ortiz sales manager andash finance were great as well..

I have been calling and leaving VM for over a week trying to get help with a refund for a GAP insurance policy. No one seems to be of any help. The finance team does not return calls when it comes to refunds apparently. My initial purchase didn't go to well either. My family definitely will not be returning to any AutoNation dealer.

Tony Thornton was very nice and Winston and Ricardo were very helpful. I’m very appreciative of the whole process. The general manager Jade who was able to get the whole process done is a true boss!

work with ya and listen to what you wants

It was a pleasure to work with Tony Thornton, Anthony Ortiz and Wesley today for the purchase of my new Toyota. Always the best experience from the time we walk in till the time we leave.

They canceled my sales appointment and asked me to said 50 minutes for the next available appointment. The option to wait less was to get in a car with a salesman that wouldn’t pull his mask above his nose.

I got a new car from there and be having a problem since I drove it off the lot, been there the whole day just to be told take it to the dealership where I'm from Miami to have it checked, Brand new w/7miles on it, then a recall, got that fixed and the same problem keep occurring, FROM DAY 1

What can I say about AutoNation Toyota Thornton Road......Well, for starters I walked away with a reasonable car loan and car keys in my hand the same day that I visited the dealership. I had the best team a byer would have loved to have working for them, Travis (Sales Department), Winston (Sales Department) and Ricardo (Finance Department). Remember these awesome team members by name when you stop in......You won't regret it! I have never been happier! Thanks AutoNation Toyota Thornton Road! It was a pleasure doing business with you!🤝👍

Anthony Ortiz (manager) and Skyler (salesman) took great care of us purchasing my 2020 GR Supra! Great experience ☺️

Melvin and Travis were very helpful and valued our time and money. Fun to work with and made the deal happen!

Exceptional experience! I highly recommend from start to finish was a breeze.

Very professional and helpful. I had never heard of water being stuck in a car door.

It went well. Usually there some waiting even with appointment. But the staff are nice and courteous.

Ronaldo (Service) and Peter (shuttle) are great to work with! I will definitely recommend and be back 👏🏽👏🏽👏🏽

Excellent service from start to finish with salesman Keith. Wonderful communication. Punctual. Honest. Great overall experience. Would highly recommend. Worth the drive! We love our new Highlander!

Good service and nice staff.

Great Customer service! Quality cars that are taken care of by quality people. Matt (management), Anthony, Eric (service) First class professionalism. Will recommend there sales and service to everyone with car needs.

The service was friendly, prompt, and efficient. They were actually done 2 hours faster than they originally thought. Thank you Jason for your hospitality and great customer service.

Great buying experience. Long story short, I ordered a car at another dealer, they missed the ETA. I started looking for other deals, left a message with them and got a call back from Kyle Rhodes the next morning. Within two weeks I had brand new 4Runner Venture that other dealers could not get. Kyle made the process as easy as possible and was extremely attentive. Great experience overall.

I had a great experience with the staff … everyone was great and very helpful!!!! It didn’t take long at all … Sieo was my dales rep n he helped from the over the phone conversation to the moment that they brought me my car 🥰😍

Communication and preparation. Complete lack of customer service.

My appointment was for 11a, no problem with checkin. I was getting front brake pads, serpentine belt replaced and wheel alignment. The advisor called me and left a message, then he texted me, you need back brakes very very very very bad. I said how much and he quoted and i said no. My text message said the tech was finished with my car and wanted to know if i wanted to get the back brakes done, when i said no then he proceeded to say that the tech wasn't finished and when he is, he'll text me. No one texted me. I was sitting and waiting and now its 6:50p so I just went up there and retrieved my car. Also my tire pressure indicator was on when i took it there and when i picked it up. My paperwork says they checked my tires and the pressure and you couldn't turn my light off. This was the second time I gave Autonation Toyota a chance but they've lost me as a customer.

Today I went to just get an estimated appraisal for my 2017 Chevy Cruze. I had hopes in trading in my car but wasn’t sure if the numbers would work out correctly and cause me to be in negative equity. I worked with the sales professional Travis Holtzclaw who was absolutely AMAZING!!! He was very professional, listened to all of my concerns and made the price I needed happen. He worked diligently and quickly to meet every single one of my needs. I HIGHLY recommend working with him. I was able to trade in my 2017 Chevy Cruze with a brand new 2021 Toyota Camry and I wouldn’t of been able to make that happen without travis’s help. I can’t thank him enough for his exceptional service. I will do business with him and refer as many people as I can. Travis deserves to be recognized for his professionalism, and hard work!

Very awful experience with AutoNation Toyota!!! Last Friday, it took us over 30 minutes to schedule an appointment over the phone for Monday. On Monday morning at 9:30, we dropped off my wife's car for an oil change and car key repair. We attempted to contact the service desk twice after the 1 hr 30 min estimate to complete the service, and we couldn't reach anyone on the phone. Fast forward 7 hrs and with only 30 minutes until closing, we ended up going back to the shop in hopes that the service was complete before they closed. Upon arriving it took an additional 15 minutes to check out and the associate handling our service told us they spent over 4 hours trying to fix the car key before they started on the oil change!!! They also left one of the car windows down and left plastic and a paper mat in the car. Also, the sales team contacted me about selling the car, but their service team NEVER contacted me to pick up the car AMAZING! After this horrible experience, we left manager Brian McClain a voicemail to contact us, but he hasn't called us back as of today. We will NEVER EVER get our car serviced here again!!! F--

The people in the Service Department are first-rate: enthusiastic, courteous, helpful, and understanding. All the best to them!

They do good work but they are to slow. It should not take 2 hours for an oil change when you have an appointment.

I had a long chat with Brian one of the workshop managers to check on my vehicle’s service records. It is important that clients get to meet the workshop managers as well as the service supervisors and technicians that work in their cars. The reliability of your vehicle today is as good as as the customer service.

Only thing I recommend at autonation Toyota is the service write Anthony Cox he is very knowledgeable and helpful he takes care of my concerns and needs every trip thank you Anthony

I appreciate the outstanding staff in the Service Department.

Service center was very professional and friendly.

The service was great and the customer service was excellent!

Called and received same day service, techs were knowledgeable and kept me updated concerning delay with service being completed at time given .

Called and confirmed they had certain car, and got an appointment with a certain salesman. Only to drive over an hour to find out the salesman was off and the car was not available. Starting off a sale with lies was not the best way to start I should left then.

Take my car here and everyone is super friendly and good customer service

outstanding customer service

Kevin was great. Did everything by text and a few phone calls. Very convenient.

I just bought my new 2021 CHR Nightshade edition and I am supeeeer impressed with the service they provided me. The car was not on the lot but they worked to find me the exact vehicle I wanted! They got me the car quick and the paper work was so smooth. I had already been to 3 dealers before this so I was already tired of the b.s., but they took care of me so well and kept my budget that wanted. Ditch those other dealers and come to this one you won't regret it! Ask for Anthony, Travis, and let my dude Ashfar hook you up with your finances. Absolutely amazing! Tony even set me up with great photos! This is an emotional experience and they understand that and make the experience very stress-free!

Great customer service .......................................

Everyone there is very helpful and if you have a problem they will take care of you.

Great service. Knowledgeable staff that always go above and beyond to satisfy customers

Fabulous ? always! Dennard makes certain of that !!!

Associates are very kind and professional??????

Professional, courteous and safe. Prompt to respond to my needs. Thank you Courtney !

So happy with the service I received! I love my new car!

Service Advisor, Mr. Anthony Cox has great Customer Service skills. Always explain in detail what you need or would like to have done to your car. He provides a list of repairs needed after reaching 65,000 miles, or whatever the mileage may be. I really enjoy great Customer Service that I received from AutoNation Toyota Thornton Road.

Best buying experience and dealership in Georgia.!!!! No need to go elsewhere.!!!!

Best experience ever. Duston was friendly and efficient, and that I can truly appreciate!!!

No spare tire, car is scheduled for issues after the 5 day return policy .

Went in over a week ago (5/24), purchased a new car and was told I would receive it Friday or Saturday and I still haven't gotten my new car nor an update. Been in a loaner car since my purchase. Definitely wouldn't recommend due to lack of communication/miscommunication. The deal was pretty dang good but I'm extremely annoyed/disappointed that I STILL DON'T HAVE THE CAR I PAID FOR. If the car isn't available on the lot I recommend looking else where

Exceptional service everytime with keen attention to make sure my car receives the correct, affordable maintenance. I appreciate his professionalism and attention to detail.

Customer care service person was friendly, courteous, and informative.

Simeon thank you so much for your help. The process was long yet easy and stress free.

Install was completed sooner than expected

Great Customer Service and very fast. Love my new car!

Buying a car is one thing, getting it serviced is whole seperate issue. No problems when I bought the car. If I could rate the service department any lower, I would. I arrived on time for an oil change appointment. The place seemed to be operating under a cloud of confusion. No management present. I waited one hour in waiting room. I went outside to check why my car had never moved. Service Advisor told the greeter that he didn't have time to fool with writing up the paperwork. They gave me my keys, and I went around back and got my car. No oil change, nothing. 1.5 hrs and a 1 hour drive wasted. No apologies, and no replies to emails. .Stay away from this place. They will sell you a car. Service, and oil changes are a major problem though, and appoinment times are a joke.

Helpful personnel! Very friendly and professional service! We especially want to thank Diane Velasquez who was exceptional with us. Don & Nancy Hicks

Excellent customer service RICKEY is great service time was about right

I am happy with the car I chose but felt a bit deceived. I had an appointment with a salesman to look at a specific car. When I got there the salesman told me he was with a customer and someone else would help me. Even though the first salesman confirmed the car was available the day before, I learned that it had been sold the month before. I was able to find a MV with the help of Max. Max was great. The issue I have is with the tactics taken by car dealerships when purchasing. I signed numerous documents that I later learned had added coverage costs that I wasn’t aware of excluding a warranty that I agreed to which resulted in 2k more than I planned to pay. I love Toyota Vehicles so I am happy with my purchase. The car was used and supposed to be detailed. It was not detailed. I am going to have to get it detailed. I assume whoever was supposed to detail the car felt vacuuming was sufficient even though there were spots on the upholstery and the doors needed wiped because of drinks being spilled,etc. Maybe because I didn’t spend 30-40k for a vehicle I didn’t deserve a detailed car. Not sure. Need to improve on some of your departments and honesty. Max was terrific though. He helped me get the things I needed and always answered his phone or called me back when I had a question. Great job Max.

only 1 hr to get done! Pleasant waiting area. Anthony is the best.

They are always looking to help you with my needs. Best finance team, great mangers and fantastic salesperson. Every time i come they are very humble and professional. Excellent place to buy and service my car.

I purchased my 6th car from AutoNation Toyota Thornton Road. My salesman, Keith Russ, made this buying experience seem effortless. He met and exceeded my expectations. I was in and out the door in two hours. There's a reason I only buy from this dealership. They listen attentively to your needs and go beyond the call of duty to offer you a great deal. Why shop any where else?

I was very impressed how friendly everyone was. The dealership is very impressive.

Excellent customer service from Ricky, Service Technician.

My experience was wonderful. The quality of work performed was good

Very smooth experience from beginning to end. My salesman Travis made the process very easy for me.

Easy, fast and exactly what we wanted.

The buying process was quick and easy

I had a good experience as always, good customer service and prompt services that don?t waste your time.

it was a good experience, they greeting you in a good calm manner, the lady who receive us was very pleasant and explained every detailed to us we really appreciate that.

The only thing that can make the service better is an updated waiting area and car wash back!

I appreciate Joseph brannwn for helping me select a truck, he met all my expectations and needs, I recommend everyone to come see him at autonation of Atlanta on Thornton road.

Ricky took me and had me and my car out in a timely matter. He was great and friendly.

Went to “just look” at trucks. We were specifically looking for a Toyota Tacoma. Travis was great from start to finish and got my husband and I into the Tacoma of our dreams and worked with our budget as well. My husband doesn’t leave reviews unless he has had the worst experience or the absolute best experience and he not only left a review here, but on google as well!

Truly great service. Went to two previous Toyota dealerships in the area and no one would speak with my wife and I

What a phenomenal experience. We had the pleasure of working with Travis, and when I say he literally did everything he could possibly do to get us into our new Toyota Tacoma, I mean that. They even stayed over an hour past closing to make sure everything was taken care of and that we were not only in my favorite Tacoma on the lot, but that we were in that vehicle in a price range that suited us. It’s so nice too!!! If you’re looking for a Toyota, I’d really recommend checking them out. And even more so recommend asking for Travis Holtzclaw. His number is 404-434-9520.

Pleasant and efficient staff. Service completed in a timely manner and the cost was quite reasonable considering that I had the added bonus of the confidence of having the work done at the dealership.

I live on the Eastside and I ride all the way to Austell. That should tell you something! My associate Dusty was just awesome on Monday. I couldn't have asked for a more professional and kind associate to assist me. I wish there were more people like him in this world!

Noami Morrison was an Amazing salesperson.

Referred by a friend, great people to work with,and my daughter loves her 2019 Camary SE.

Everything was fine except the technician who did the oil change he spill oil everywhere on the engine bay even on doors handles and front grill.

Your teammate Ricky Taylor was, knowledgeable, helpful, and patient. Ricky explained every step that would be made in the service on my van. Thank you for your professionalism.

They were so helpful during the entire process! Big shout out to Alex D and Brian ! I love my 2021 Rav 4 XLE!

To Whom It May Concern, This is to share our appreciation for the customer service provided to us by Alex Demmings at the Autonation Toyota dealership in Lithia Springs. Specifically, Alex has been promptly responsive to all inquiries including texts, emails and phone calls. He also has been appropriately willing to reach out to management whenever clarification has been needed. Our search for a truck has taken approximately six weeks and the working relationship with Alex is far above that of other dealerships which had vehicles we were interested in. Because he has been so professional, polite and respectful in all dealings and a pleasure to work with in comparison to others, we were committed to try to buy a vehicle from this young man if possible. We are also appreciative of the advice and information shared by Matt Mett. Matt was very able to tag team with Alex and answer our questions in enough specific detail to make us comfortable with our choice of truck. We are grateful for the time he took to help us better understand our options. Thank you for a very satisfying vehicle buying experience.

To Whom It May Concern, This is to share our appreciation for the customer service provided to us by Alex Demmings at the Autonation Toyota dealership in Lithia Springs. Specifically, Alex has been promptly responsive to all inquiries including texts, emails and phone calls. He also has been appropriately willing to reach out to management whenever clarification has been needed. Our search for a truck has taken approximately six weeks and the working relationship with Alex is far above that of other dealerships which had vehicles we were interested in. Because he has been so professional, polite and respectful in all dealings and a pleasure to work with in comparison to others, we were committed to try to buy a vehicle from this young man if possible. We are also appreciative of the advice and information shared by Matt Mett. Matt was very able to tag team with Alex and answer our questions in enough specific detail to make us comfortable with our choice of truck. We are grateful for the time he took to help us better understand our options. Thank you for a very satisfying vehicle buying experience.

Autonation lithia springs Toyota, Mr. Davis has zero integrity. GM isn't to far behind...

No one acknowledged me when I pulled through and got out of the car. I was the only customer waiting.

Service Dept . and Corey worked hard to resolve my problem with my Radio on my 2020 Prius. Thanks

Great experience!! I was very impressed by the level of professionalism and knowledge within this dealership.

Travis Holtzclaw and Matt Mets were very helpful in getting us the best deal on our new car they went above and beyond very helpful

AutoNation Toyota on Thornton Road in Lithia Springs, Georgia, gave my wife and me excellent service during the time they were in business. Sadly for us and we presume for other customers, the dealership which took over from them after AutoNation sold the property to them (Lithia Springs Nissan I think) seems disinterested in being helpful to us. Phone calls haven't been returned, calls being transferred to the service department were dropped, and inquiries regarding terms of our contract with AutoNation weren't exactly welcomed. I would recommend that dealership only to Nissan owners who have purchased their vehicles from the new dealership, not the previous (AutoNation) one. Dr. John Huggins

Scheduled recall repair two weeks in advance. Having cleared my morning schedule, I made the 40-minute drive to the location for my 7:30am appointment. After 10 minutes in the waiting room I was told that they did not have the part available, but it would be there the next day. In other words, after having this scheduled for two weeks, they were not at all ready for me. And I was unable to clear another half day on such short notice. Was told later on the phone that I would be contacted to reschedule. I have heard nothing. It has been a week now . . .

Scheduled recall repair two weeks in advance. Having cleared my morning schedule, I made the 40-minute drive to the location for my 7:30am appointment. After 10 minutes in the waiting room I was told that they did not have the part available, but it would be there the next day. In other words, after having this scheduled for two weeks, they were not at all ready for me. And I was unable to clear another half day on such short notice. Was told later on the phone that I would be contacted to reschedule. I have heard nothing. It has been a week now . . .

It was a great experience everything was as promised

I do not like the waiting room. Your seating is too close when it is busy. I don?t like the TVs. You need more outdoor seating that is not all in the bright sun. I either have to go to the Cracker Barrel and wait in their rocking chairs outside or go to the showroom, where it is more comfortable than the waiting room.

Inquired about a car that was featured on this site. During my conversations with a sales agent from the dealership, the base price increased at least twice after multiple credit inquiries were run. I understand that credit can effect interest rates, and that other taxes and fees get added on to the total...but not only was the base price increased, they also added on an additional $600 for tint that was non negotiable. This should have been listed in the posted price. Then they added the taxes and fees. This happened twice until the price before taxes and fees were added, bumping the base price by almost $2000. Would NEVER do business with this dealership after that.

My 10k service experience was just horrible and I mean absolutely yuck

Everything was going great, and I am so happy I chose Auto Nation Toyota dealer. They treated me very well.

Yes they changed my oil but did not fill up my windshield washer fluid or let me know that my air filters needed changing. Had they asked or told me I would of had them change them. Hate making the trip all the way there again.

I have been using Courtney. For my service he has been prompt Very nice also met Cory the service manager which was awesome thanks you for taking care of my truck

charged the payoff twice.

I thought it would be important for me to share my experience at Toyota. Unfortunately it was not a positive one. I took my vehicle in for an 11 AM appointment Thursday and left it to have the fuel pump replaced due to a Recall. At 6 PM when I had not heard back from anyone I called and press the option for a service status, unfortunately no one answered so I left a voicemail. Between 6 PM and 7 PM I left three voicemails as did the representative that answered my call when I clicked on a different option. Needless to say I received no call back and my vehicle was left overnight at the Service Center. Then I’ll fast forward to this morning when upon not hearing back from anyone I called in and was told no one could find my keys and there was no ticket service for my vehicle . So I took the trip to figure out what was going on. I was met by the manager who I was asked to request Ricky who most definitely wasn’t in the mood to have to deal with me considering he had 2 other people waiting to speak to the manager. He Then proceeded to bring my paperwork into the managers office and was told that a manager would come out to speak with me. 10 minutes later I still don’t have my car, my keys or any resolution. One of the managers finally came out only to tell me that my service manager had texted me last night to let me know that my car was ready which is false. He was not able to pull up the text message and I know I didn’t receive one. Then proceeds to tell me that their service center is extremely busy and these kind of things happen. So in summary something needs to be done to correct the process. No way is it acceptable that I drop off my car and 24 hours later 1. no one has any idea where my vehicle is? 2. No one called or texted me yesterday to provide me an update on my car. 3. Even after I left three voicemails last night no one had a common courtesy to call me this morning to provide an update. 4. Then I go to the service center only to be told that a text message has been sent that I didn’t pay attention to which was false.

I made an appointment for an oil change and an engine/emissions issue. I also discussed with my service representative, Anthony, some other repairs that were well overdue. He assisted me with prioritizing them. He made sure I had transportation home and told me he would call me with an estimate. When he called with the estimate, I told him to proceed with the work. My encounter with Anthony was a positive and pleasant one. He was professional, knowledgeable about the work I needed done and explained what it consisted of, talked in layman?s terms, and told me my car would be ready that afternoon and it was. The service department was clean, personnel wore masks, and sanitizer was available.

We just purchased a car for our daughter and thanks to Simeon C., the experience with AutoNation Toyota was thorough and efficient. He was the best sales agent we’ve ever worked with. He went above an beyond to make sure the car was perfect for us before we left the dealership. THANK YOU, Simeon!

All was good except time it took to change oil and rotate tires... 2 1/2 hrs

comfort and personal personality

I am always happy when I go to the dealer to service my car, in addition to their excellent service and knowledgeable staff, they also mail you coupons with reduced prices for the same excellent car service

I have waited more than a month to receive a title to a used vehicle I purchased. The price I paid was out the door - tax, tag, title. Today I receive the title and I still have to go to the DMV. I still have to pay sales tax. I still have to do everything. What is the doc fee for???? What is the electronic filing fee for? I am furious. I now have to come out of pocket for 500.00 on sales tax that should have been already taken care of. I shouldn’t have to be going to the DMV myself. This is ridiculous.

Everyone was very friendly and super helpful. It was a great experience.

I had a wonderful experience with Keith Russ. He was very friendly, helpful and a great guy! Not only did I feel comfortable, I felt like I was working with a friend!

My process with purchasing my car at AutoNation was very easy. My sales person (Travis Holtzclaw) was very professional and attentive to what I wanted and the monthly payments I was able to afford. I will definitely refer AutoNation Toyota to my friends.

Great service no disappointment

I have had my 2011 Toyota Venza serviced at AutoNation Thornton Road since 2011. I find their Service Advisors to be straight shooters. My most recent visit was no different. Service Advisor 5755 was respectful and followed CDC Covid-19 guidelines. He was knowledgeable and provided a thorough overview of the invoice. Mr. Addison provided customer service with excellence.

Best place to purchase a car. The staff is very friendly. Best customer service ever. Bryan and Terrance are great salesman’s. They got me the exact car I wanted. The manager Colin was very nice. I had a great experience.

Best place to purchase a car. The staff is very friendly. Best customer service ever. Bryan and Terrance are great salesman?s. They got me the exact car I wanted. The manager Colin was very nice. I had a great experience.

Excellent and timely service.

I love this location and the service was great as always. Debbie was awesome!!

Took care of a problem and rapidly made the issue right

Service was great and on time. The service guy that helped me and I hate I can?t remember his name was really genuine and helpful. Very professional and understanding. These days that type of service is hard to find. Thanks

My salesman Alexander was great. He worked with management to make sure I got the best deal. Will definitely refer my friends.

The customer service person, Dennard was polite, efficient and already knew that my vehicle had the Autonation PPP.

Purchased a used car for my wife, car was missing clips and from bumper insert they ordered it put it in however the original salesmen gave a lame excuse about the fender clips also ignored a tear in the fender from a faulty repair. A repair that I questioned at time of purchase before this tear developed after about 10 days of purchase. I'm now escalating to management as this salesman has shown me he lacks integrity. After sales customer service is when you really can gauge service and they dropped the ball bigtime. Hopefully they'll fix this issue.

I took my 2020 Corolla in for the 10,000 mile service. The staff was friendly and accommodating. My service consultant, Jorge was great. My car was serviced and I was out in a timely manner. This is the second car I have purchased from AutoNation Toyota in Lithia Springs. I would highly recommend them to my friends.

The reps are kind, knowledgeable, and there they take care of my issues in a timely manner.

The purchase of 2021 Rav4 XLE was a breeze. Best Price out of all dealerships! Delivery of the vehicle was a separate great event.

Had a great experience again. This time with Tony Thornton.

I usually have outstanding service at AutoNation Toyota?s Service Department, but my service March 3 was the complete opposite. My Service Advisor was unprofessional and rude. Although he attempted later to correct his attitude, the impression was already set.

Matt is the man when it comes to buying a car , very pleasant and nice at all times , He’s there to make sure you get in the car you want ! But when it comes to the service department , it sucks !!!! Very rude and disrespectful Courtney & Anthony !

Went In to trade, Instead Tony and Winston helped me walk out with a Brand New 2022 Toyota Corolla. Matt in finance also help me get a good rate and lower payment!! I give God all the Glory. Thank You guys for doing your part in helping me ride.😊😊😊 IF YOU NEED A NEW CAR ASK FOR TONY THE TIGER HES GREEATTTT!!!

I purchased with Autonation Toyota Thornton Rd before and was considering an upgrade. The past experience was very good so I expected a good, no pressure experience. Diane came through wonderfully! She is an awesome professional salesperson. She was patient, listened closely to my top likes, and introduced me to the perfect upgrade. The whole team was great again. I'll continue to refer and purchase here.

Such a great pleasure to work with Mat Harfouche and Tony Thornton!! Very smooth and professional way to offer me The Best service and help me with my Leasing options I would recommend everyone to have Mat Harfouche and Tony Thornton as their decision advisor buying their car at AutoNation Toyota Thornton Toad!!!

Best place to buy or service your car

I've been their twice for my door to be repaired. The door is still broke and this car is only 5 months old. Very unhappy.

This was my first service for my vehicle at AutoNation Toyota Thornton Rd and it was a wonderful experience. The service team was patience and knowledgeable with all of my questions. The service they provided was timely and efficient. I have the greatest confidence that my future service needs will be meet with the same experience.

Fast and Impressionable and will return.

Love this place and Ricky is the best!!

The customer service with Diane Was amazing, she helped me with everything I needed and made me feel comfortable. That?s about the only good thing I can say about that place. Everything else sucked.

This location had great customer service! I will definitely come back here!

Always great service. Love that location.

The guys in the service department are nice and credible. They make me aware of all of the things going on with my car and any recall

Great team from start to finish! I took the time to research the right dealership and I was very impressed from the time I called until the deal was closed.

Can make appointment on line and over the phone.Get you end out in a reasonable time.

Autonation Toyota Thornton road has the BEST selection of inventory and the best finance team go you won’t be disappointed go and get you a pre-owed or new vehicle with the best price around!

They do a great job and keep you informed. End of story.

Great people, that are willing to help you. We a had a great experience with them buying my truck, they will help you with getting a good deal.

Orilla, our sales person, was very good and quite reasonable. Would recommend her to friends.

10/10 stars ⭐️ on the customer service and getting me approved for a nice 2020 Corolla from the finance department to Simeon who helped me along the way from filling out the application to the delivery and I did everything from the comfort of my own home! If you want a reliable car and great service please stop by Thornton Rd and #Ask4Simeon

There are not many pre-owned convertibles with a manual transmission, and AutoNation Toyota made it seamless to purchase and ship the vehicle to NC. They had a crew of three helping me through the transaction.

Have used Toyota on Thornton Road several times to buy cars and for service. Just had service done on my 2017 Rav. They are efficient, affordable and my advisor Dusty is fantastic. I appreciate how easy they make it to take care of my car.

Awesome place to buy a car , wonderful customer service, good deals everything went perfect

My transaction at Toyota Thornton Rd was exceptional. Mr Amir Hood, the Sales Rep, was very professional, customer service oriented, friendly, great product knowledge and knew how to impart it. I?d recommend him and this location ANYTIME! Thanks

Ricky Taylor from the service department at AutoNation was wonderful ! I would highly recommend Auto Nation Toyota Thornton Road they are awesome !😊

I had a pleasant experience with my service representative Ricky. Ricky has been my representative for most if not all the service s my car received. II always request Ricky. I appreciate Ricky and Auto nation Toyota. Thanks!

Had bad experience this time. Dropped off my car at 7:20 am for an oil change. I was supposed to receive a phone call when car was done and ready for pick up. 1:45 pm left a message for the service dept requesting status on my car. 3:30 pm I called again and no one answered. Called again and select option like if I was going to make an appt and the lady that answered tried to connect me with the service dept but had no luck. At 4:07 got phone call from adviser who told me he THOUGHT he called and left message earlier. Beside all that, the sticker placed in my car for the next oil change was incorrect, it is listing over 300,000 miles more for my next oil change. Very Frustrated.

Had bad experience this time. Dropped off my car at 7:20 am for an oil change. I was supposed to receive a phone call when car was done and ready for pick up. 1:45 pm left a message for the service dept requesting status on my car. 3:30 pm I called again and no one answered. Called again and select option like if I was going to make an appt and the lady that answered tried to connect me with the service dept but had no luck. At 4:07 got phone call from adviser who told me he THOUGHT he called and left message earlier. Beside all that, the sticker placed in my car for the next oil change was incorrect, it is listing over 300,000 miles more for my next oil change. Very Frustrated.

Loved my experience at Autonation yesterday! Yes I was dreading the car dealership experience but was taken aback by how quickly and professionally everyone handled my deal. Thank you so much to Winston, Tony Thornton and Ornella Macfarland for making it a great day. I’ll be back!