after I purchase my car I was told I only have one key and no floor mats after being told they were going to put floor mats in the car when we noticed it at the test drive they said they were nothing I could do I've purchased about 75 cars in my life and have never purchased a car with one key this place is ridiculous if I not spend three hours are buying the car I would have give it back but I will never go back and will never recommend them for anyone if you need a car you best go somewhere or there straight up and honest I really think these are fly-by-nights

Knowledgeable employees. Good work.

Great Customer Service ??. very impressed with the service tech very knowledgeable about information regarding repairing my vehicle.

My salesman did a good job getting my deal. My husband and I use this dealership all the time

Service is always done right. Professional staff. Clean facilities.

When they say they can get you financed they get the job done no games played

When a customer tells the sales people and the finance people, that they do NOT want extras, then don't ignore the subject and slide it into all of the papers signed at the end. They wore me out, by keeping me in the dealership over 5 hours (6 by the time I got through going to the service department, for a low tire). I was so exhausted by the time I was done I wasn't reading anyting. Do NOT go here!

They were very busy but staff still took the time to answer all of my questions.

Great customer service very friendly . I had no issues and no complaints. 2nd car I have bought from here.

Knowledgeable staff, being treated like family, wide selection, financing, great experience..

Would recommend AutoNation on Thornton Rd to all my friends. Great experience

Kevin helped me. Great car guy! Great Service! Friendly, Knowledgeable!

The salesman was very informative and helpful, as well as the finance man

Always quick, always knowledgeable, always friendly

Kevin from toyota was n awsome guy he help me find what I was looking for without feeling pressured to buy very friendly and helpful thank you.

If I could give ZERO STARS, I would. This has got to be the most unprofessionally ran service department I've ever dealt with. Attempting to get a service advisor to answer the phone is like pulling teeth. I'm doing more leg work and I'm the customer. Sad part is I'm trying to get something done that's not even my issue, it's a manufacturer defect!! I left a message with a service manager 4 hours ago and no call back. I called 5 different times to speak with the front desk who then try to transfer me to several different advisors who then do not answer the phone. One lady actually said "I'm looking at an advisor who is standing next to the phone, he should answer." Well guess what, he didn't. I then spoke to a member of the Parts Dept who physically walked down to the Service Manager's office and said he was sitting there on the computer and would transfer me. You guessed it, he didn't answer the phone either. And after leaving him yet another message, I'm sure i will not receive a call back AGAIN. No wonder they have such a poor score on Yelp! This is absolutely ridiculous. I'll gladly go to another service department in another city to get what I need. Judging from their lack of follow up and professionalism, they don't read these reviews and don't care about any of their customers. PLEASE GO TO ANOTHER DEALERSHIP/SERVICE DEPT.

I am sorry however we will not be returning to AutoNation Toyota. The service representative that helped my wife was rude and disrespectful towards my wife. We were running a little late due to a medical issue and he decided to say “well they are just going to have to wait because i have been waiting for them for 45 minutes”. He did not realize we were on the other side of the car and heard his comment. He never apologized for his rude comments. Due to this we will be taking all future service needs somewhere else.

I went there for service to my vehicle got there at my appointment time the service advisor was very friendly and knowledgeable 1 hour later my vehicle was ready lots of friendly staff thanks guys

Kaseem had great customer service skills . He helped me, taking time and had lots of patience.

Very nice and helpful staff. Went out of their way to help me near the end of their day.

Saw a vehicle online that was out of state, I called and set up appt. Went in and was told that I had to fill out application to purchase if I wanted the dealership to transfer car, but what they don't tell you is that you have to pay for the transfer fee. The salesperson was nice but the used car management team is horrible. I had to tell them I could go elsewhere and purchase a car and I was not limited to this dealership. When I had decided not to purchase the used car manager wanted to get engaged and wanted to know what could they do to change my mind, you should not have to be subjective to this and should not have as part of your car buying experience. I felt as though they think they can treat women like that. I think their online advertisement should say the customer is responsible for paying transferring fee upfront, Car-max does. And you should not be required to apply for loan if you haven't seen the car in person, when the car finally came in there were several issues that had to be repaired after I changed my mind. In order to keep the sale they had to make the repairs and I had to make several trips to dealership

I visited to get car serviced and I experienced very good environment

I don’t have an issue with the service department. My issue is with the people who answer the phones. They transfer your call then you get a voicemail it asks for an extension, which you don’t have and finally you are disconnected. Then you get to call back. I called regarding picking up my car lady said she would have to check and call me back. Two hours went by, no call. I called back to find it was ready. Not good service.

Very professional service delivery.

I went to this location for a oil change by appointment. My vehicle was attended to in a timely manner. At this time I have no complaint regarding services. If possible it would be nice to having bar type chairs and tables so those of us can continue to work while waiting for the service of our vehicles.....thank you.

I went into the dealership looking for a car that I saw online. It had been sold the day before. I told the salesperson (who was very nice) my budget and she communicated that to the manager. He told her to show me a car that was $6000 over my budget telling her "we would make it work". I looked at that car and several others believing that they would "make it work" because they wanted to sell a car. When it came down to decision time, I found out that he had no intention of making it work and had expected me to change my budget to fit his cars. Rather than tell me that my budget was unrealistic ($15-$16 thousand) he led me on and I feel like I wasted my and the salespersons time. Just a head's up.

I called in advance to schedule an appointment to have a recalled airbag replaced. I got a confirmation email and then four email reminders in a row about the appointment, just in case I forgot. At arrival, there are directions to the service area, but once there, no instructions to pull your car up into the lanes, where you will then be greeted. I parked, went in, looked around the waiting room before being pointed outside by another customer. After a few minutes of waiting, I was directed to my assigned service tech, who seemed irritated that I didn’t know to pull my car into their service lanes. After an hour in the waiting room, I was pulled back outside to be told that, despite my calling in advance to set up an appointment and ensure that this wouldn’t happen, they didn’t have the parts in stock to replace my airbag. Literally the only thing I drove an hour to them for couldn’t be done, and they waited an hour to tell me it couldn’t be done. Before I even left their premises, I had an email that “they wanted to purchase my vehicle back from me!” I can’t in good conscience recommend this business.

Certified vehicle we purchased had blindspot monitor that didn’t work. Sales staff would not return our calls, service department would not return our calls and they kept our car for 4 weeks to repair it! We had to threaten to get an attorney and call the Better Business Bureau to get them to fix the car.

I had an excellent experience. I contribute this experience primarily to my Service Advisor, Ricky Taylor. He exemplified a high level of professionalism. He was cordial and responsive to my questions. Most importantly, he shared with me not only the services that were performed on my vehicle , but also shared with me the much needed services that an automobile had been driven 150, 000 miles would need if it was to continue to maintain good performance.

I live a long distance from AutoNation on Thorton Road and always adjust for traffic. I got to the Service Center 45 minutes before my appointment time. I told Coutrney Golder, the Service Advisor, why I was early and asked if he would hurry me though the service process. Which He did!!!! He took time to find out what I needed and at the end to explain all that was done. To me he is exemplary in his job. On the way home the car drove great. I bought this car at AutoNation on Thorton Road and it has been a GREAT Car. 15 years old!!! The only maintenance I have done on the car has been according to the manual. I recommend AutoNation on Thorton Road and Courtney Golder as Service Advisor.

Dusty was great! The service on my car was quick.

I had a great experience buying from Toyota auto nation. My salesman was very informative.

Sam our salesman was great we were catered to mad sure we were comfortable and sold us a great car

My service rep Ricky was very professional and detailed oriented.

This is my review on Google, the General Manager and Finance people never returned my calls. I have left 4 messages in 2 days with no response. ___________________________________________________ I called the general manage like was suggested. I was told he is with a customer and to leave a message. This was about 3 hours ago. Still he has not returned my call. Wait though! I thought I was a customer! My mistake. Changed my review from 2 stars to 1. ___________________________________________________ 4 weeks ago I tried to call them about cancelling my Gap insurance and extended warranty. I called 5 times and nobody would return my call! I had to go to the dealership which is an hour from my house! After 4 hours of my time I was able to cancel the insurance and warranty. I was told that I would get a check in 4 weeks. It is 4 weeks later now and no check. I have called and left 3 messages but again they will not return my calls. I have now called the corporate customer service to get them involved. The moral of this story is that if you are not there buying a vehicle they don't care anything about you. It will be a cold day in hell before I buy another vehicle from this dealer if that is how they treat me when I am not buying! There are other dealers out there This is what AutoNation responded to me. They are no good to their word. ___________________________________________________ Like Share Response from the owner 5 hours ago John, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (888) 220-7815 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

Staff are very friendly and did their best to be helpful but the process was too long. And I am a little bit disappointed that the seemingly perfect car I bought had its check engine light on 3 days after the purchase. I will find out what is wrong with it shortly and I hope it is nothing serious since the car has less than 50,000 miles on it. But that's really a huge disappointment.

In and out for this service appointment, Dusty took good care of my Rave4. This dealership is top notch in my book for sales and service!

Best dealership for sales and service! Dusty took good care of my Rave4 and I was in and out!!!

I took my car in for regular service and a strange sound. Dusty was my service rep. He gave me a thorough explanation of the repair process. He gave me knowledgeable recommendations. Best of all, he didn't try to recommend services that I really didn't need. I trust him and that's what all customers want when they take their car in to be serviced...someone they can trust. I'm a happy customer.

Quick and courteous and thorough

While I realize my situation was out of the ordinary, if you're willing to sell a car that requires out of state tax, tag & titling then you have an obligation to follow through. And that means not stringing someone along for two months telling them everything is being taken care of while nothing has been done and I have to get a call from the local DMV telling me I need to come down and file additional paperwork and pay additional fees. Don't just punt! It's created an incredibly difficult and problematic situation where I was trying to do something special and buy a car for my daughter who is local to that area and is graduating from college. Just terrible!

The service department was not an issue but the sales and financing leaves a lot to be desired. I bought and pay dearly for the wrap coverage warranty that reduces the cost by a fair amount, but unlike a factory warranty, I pay a big premium and then still have to shovel out money if you have to use the warranty. For what I've payed on the warranty, I could've had the issue repaired outside the dealership three or four times. Don't get suckered into their hype on the extended warranties they offer. Those warranties are not what they try to make them out to be. The sales procedures are unlike any other as well. It's impossible to look and shop like at most dealerships. This past time I got lucky and they actually showed us a vehicle before talking about financing. Previously they wanted to approve financing and then show what you qualify for. Then you've had your credit run and may not be interested in the vehicles made available.

Steve was great, the porters were fine but the facility was lacking. The waiting room is not very comfortable there was not any Refreshments other than an old vending machine and it just did not have the usual Toyota comfort that other locations have. If I had to wait I would not be using this location. Again Steve the service technician was great but the amenities and accommodations for people who have to wait on their car repairs that's more to be. desired.

It was great experience and got a great suv

Employee is professional and courtesy

We received a recall letter and scheduled it for check, found out that appointment day that the recall was actually done more than 3 months ago and the record was just not updated so we received the letter again. Should have updated the records and/or should have checked the records when we scheduled for the appointment. Overall, it was okay.

service department officials

Samuel was an okay salesman. However he tried to add a car tinting fee and the car was never tinted (know what you are selling). Once we got home a small crack was noticed in the windshield at the bottom and a lug nut was unscrewed. Very unsafe!

The salesman was nice. However he tried to tack on a tinting fee and the car was never tinted. Also once we got home with the car we noticed a small crack in the windshield they should have noticed and repaired and a lug nut was unscrewed in one of the tires. Very unsafe!!

Overall a good experience with helpful staff. Wait time was satisfactory

Alex was outstanding. He is honest and genuine. This process was easy and enjoyable because Alex took the time to explain everything. I had one issue after my purchase and Alex and the Autonation team bent over backwards to make things right. I highly recommend Alex and Autonation !

On time great service. I would never go anywhere else.

From beginning to end, a great experience. Alex took time to explain the process, give his opinion, and seek answers for issues he was unsure of. He is honest and genuine, a rarety these days. I had one issue after my purchase and Alex and the Autonation team bent over backwards to make the issue go away. I highly recommend Alex and Autonation for all car buying needs. One happy customer.

great job! dusty greenway deserves a raise !! excellent service

All of the Techs are soo nice & informative... & a few are really cute😉

Kamone is my new best friend. He took the list I had compiled with everything I wanted in my next car. He not only matched my list he exceeded my expectations. Thank you, Kamone. You’re the best. 👍

All work was completed on time. Staff was friendly and helpful.

Awesome staff and great customer service. Kenneth Maxwell was the best!

bought a 2019 Toyota Camry on 24May2019 at this location from Alex Jones. I noticed the next day and text messaged Alex about this issue with the black panels on my doors being damaged, and was told to bring my car in to have them replaced. I made an appointment thinking this would be taken care of same day, but I was told hours later they had to order the parts and that it was a cleaning chemical used when they were cleaning the vehicle for me after my sale. So, I receive a call from Cory saying the parts have arrived and it would take about 30 minutes to replace, and so I made another appointment to have them replaced. Well, hours pass again, and I finally receive a call from a manager saying that it will take 6 hours per door for them to be replaced. This was on Saturday, 28Jun2019. I was told by this manager (I do not remember his name) that since I had already wasted 2 days (I live over an hour away and was told I had to go to this location since it is where my warranty is) that I would be called Monday 01Jul2019 about setting up an appointment to have my car picked up at my job and brought back same day. Well, I have yet to receive this call and it is now 08Jul2019. This is awful customer service and wish I would have never purchased this vehicle from this dealership. I do not recommend anyone to go here that wants good service. I am very disappointed and do not even know what to do next because I have wasted so much time on hold on phone calls, driving to the dealer, waiting for them to only tell me the work cannot be done twice now, so it is really not fair as a customer. Also, they need to train their staff on how to clean a car properly so this would have never occurred in the first place. So many levels of incompetence!!!

Even with an appointment for oil change or tire rotation you will be here for hours. Frequent mistakes in communication - this time I was told I had a dead battery and needed a new one. Vehicle is a 2018 purchased new from this dealer. When I questioned this, the service advisor told me I had a 2016 and it was not unusual to need a new battery. I asked him to check this out and he came back telling me they tightened the connections on my 2016 battery so I didn't need a new one. I am never sure if they have actually done the service I am there for - had issues with an oil change where oil was dripping out of the vehicle when they said they were done. After lots of discussion, somebody agreed to look under the car and discovered the oil running out. When they checked the dipstick they realized oil was not repleaced after draining. The story they came back with was that the technician sprayed oil in the engine compartment but missed oil receptacle. Then they had to clean the engine with brake fluid and a drive before it was returned to me. When I complained, I was put in touch with a Kevin Smith. He offered to check all my fluids if I brought the vehicle back. He took a paper towel and wiped the oil stick on it. Surly attitude is the nicest thing I can say about him. My vehicle came with 4 years of free maintenance service. That is the only reason I have returned to this dealer for service.

Awesome

My husband and I contacted the dealership a few days ago regarding a GMC Sierra 2500HD and after speaking with them on several occasions and being assured the truck was in great shape other than a couple of minor things we drove 5 hours from NC to Atlanta GA for what we thought would be to purchase this truck. Much to our dismay the truck was not as portrayed at all...it wasn't anywhere close. It had numerous dents in the body along with worn paint, RUST, and mud & tree limbs coating the underside of the front end. It was absolutely filthy inside and out. Not at all what you would expect for $40,000. Needless to say this vehicle had gone through their inspection department and passed with the tree limbs underneath it and was listed forsale on the lot (this says alot about how thorough they are). If we were going to purchase the vehicle at this point it would have to be discounted due to the condition so the manager says "let me see what I can do"... 10 minutes later he says "I can send it back through detailing again"...Mind you they sent it through detailing for a 2nd time before we had ever got there so I am pretty sure that wasn't going to change a whole lot. Needless to say we left and definitely didn't purchase the trashed truck. I say BUYERS BEWARE and BE CAUTIOUS LOOK ELSEWHERE!

The service department is EXCELLENT!!!

Mamadu is a good representative and have a excellent skill

My service advisor was customer oriented and friendly.

Good customer service! The service technician Dusty was Awesome.

good cars, big selection my only concern is if u purchase a vehicle that's not in the same state u are in the policy should credit u back the $ especially IF U BUY THE CAR!

My experience was fine, the only thing I didn’t like was how long the processes was to file the paperwork. Bre’s attitude and persona was relentless, she went above a beyond to help me with purchasing a new car. She keep my needs satisfied and understood my needs in what I was looking for, she didn’t try to push me into something I didn’t want, instead she agreed to my needs and that was that.

Great selection online only strike was I paid 500 for shipping and didn't get ANYTHING CREDITED BACK TO ME AND IT WAS A AUTONATION LOT!

Did a great job , will come back again for sure. Ricky was my service guy, he was spot on.

Excellent customer service. Friendly customer service rep. I will definitely service my vehicle there again.

The service advisor I had yesterday, Corey, was really nice and professional. He advised me of pricing and confirmed the repairs I needed. However, when I had to check out, I had to deal with Cynthia and her attitude. First, she wasn’t there and the 2 other people sharing the office told me she’d be back. Maybe they should be working in the back if they can’t assist the customers. Cynthia comes back and tried to rush me reading the prompts on the card machine. I read everything before I sign! I told her I didn’t want to enter my pin. She told me it’s either debit or it’s not. Most card machines give you an option to opt out of using your pin, but all vendors differ. Either way, her attitude was not necessary. We all have bad days, but if you’re customer facing, suck it up and be pleasant. Today, I called back to follow up on some other work they said I needed. The description online didn’t match what was written on my paper so I wanted to confirm it was the same service before I booked. Who do I get on the phone? You guessed it, Cynthia! I gave her both descriptions and asked if it was the same service because I didn’t know. She stated, I don’t know either with the same attitude! What happened to customer service? I snapped and told her that’s why I was on the phone and she needed to find someone that did know! I was placed on a long hold before Corey came on the line to confirm it was indeed the same service. I say all this to say: 1) Make sure the service descriptions on your website match the descriptions your technicians use. (i.e. Brake Flush = Brake Fluid Exchange with Protection Plan). 2) Fix Cynthia’s attitude or put her in the back to work shipping & receiving!

The team and service is fantastic. The Assistant Service Manager C Morgan is professional, caring and knowledgeable. Could not ask for more. Super happy car.

Everything Very professional , patient, friendly and want to meet your needs as far as budget and vehicle. I had the best experience ever. Loved my new rava Toyota .

I had a great experience and turnout from my car shopping at AutoNation Toyota Thornton Road. From when I first ran into Associate Jay Rodriguez to the signing of the contract, I was overjoyed. My only problem was that I couldn't make up my mind as to which car and/or SUV do I want to purchase. Or should I get a pre-owned or a new model - decisions, decisions. But, with the help I was getting from Mr. Rodriguez and managers, I was able to make up my mind. I settled with a 2019 Toyota Camry with the help of my grandson's suggestion. I would like to add that at no time did Mr. Rodriguez was pressuring me - he knew I couldn't make a decision and he stayed with my ups and downs until I finally gave in and signed the contract. Thank you Jay for your patience and I would highly recommend you to anyone looking to purchase a vehicle from AutoNation Toyota/Thornton Road.

Vi Thai by far is the best salesman that I have encountered in a long time. In purchasing my Honda we didn’t make it easy for Vi to secure the deal; but he went above and beyond to make me feel comfortable about my purchase. Unfortunately last Saturday I had a few things that were to be installed and the service department took forever to install wheel locks, mud flaps and a trunk liner and the trunk liner was still not installed and I was very upset and less than enthused about your service department. Vi went above and beyond to correct the situation and for that he should be commended.

From the time I stepped out of my car it was pleasant . I was greeted with a smile ,and I didn?t feel hounded like most dealerships . I was directed to my salesman (Max) who was knowledgeable , and very nice . He allowed me to look at the car I had in mind , but with his experience and knowledge led me to a much better option . I am so happy I chose this location , I would highly recommend it to anyone looking to purchase . Great job Guys !

Their salespeople has great knowledge on their vehicles and lots of patience to try to help you make the right decision on what fits your needs.

Thank you for all your hard work Xenia Jones! Your the best!! 🙃🙃

Fast and friendly service. Comfortable and clean waiting area

I had an appointment for an oil change at 0930 and didn?t get out of the dealership till close to noon. I was very disappointed with the service that I received and it was my first time coming to that dealership. I will be taking my car back to Toyota of McDonough.

This place will sell you nothing but a dream , if you expect for them to stand behind you when you need something that they told you all the way from sales to management it's all a lie . they sit you down bring you water and coffee but once you sign on the dotted line don't expect the same service if you ever needed or come back with any issue with your car , I was told that eveything was gonna be okay and if it wasnt to my satisfaction that it would be replace ( no problem ) FALSE that was a lie , when you walk in eveyone turn there heads and ducks down and hide inside the office or behind a cubicle partition just so they won't make eye contact with you , because of course the car is already sold who cares if he has issues your stuck with it either way it goes. And if you finally get some one to talk to you will wait for about a hour to speak to someone besides the receptionist, I arrived at 9am and left without any resolution at 7pm , this is after I had already came in two days prior and was told to come back the next day , honestly I thought that people still had integrity and stood behind the Congratulation on your new car let me know if we can do anything for you that's false as well , just tell me to my face once you sign your on your own , what's the point behind all the warranty and up charges for this that and the third , Toyoya as a car is great but this dealership straight up sucks , save some time save your hard earn money and don't come here, never again would I recommend or come back or do any kind of business with AutoNation Toyota on Thorton road . Lesson learn unfortunately it wasn't cheap .

Our salesperson, Ms. Thrower, was exceptional and helpful. She knew the product. Your facilities could be more comfortable. Try going to the Brunswick, GA. dealership and look at their showroom!

We had a really great experience purchasing our Toyota Corolla from AutoNation at Thornton Rd! Kairi was our sales person and he was great to work with. At the end of the day we got the car I wanted in the price point I needed which was great!

Excellent service!

Great service. I would buy from them again.

Very good.they take good care of you with all of your needs

Brought in my 4-Runner with brakes in terrible shape . . . without an appointment on a Monday morning. Dusty and his crew got my brakes fixed up, changed my oil and also managed to fit in my airbag recall replacement service. Thanks guys!

Very pleased with my 60,000 mile maintenance on my Toyota Corolla. My advisor Ricky Taylor was outstanding in his professionalism and answered all my questions.

Overall good experience. Would take my auto back there for service.

My service tech Darrius was AWESOME and went over all of my options AND costs. Although I was a walk-in, I wasn't there all day!

Darrius is AWESOME

Exceptional service from the repair tech and shuttle driver. Dusty (repair tech) Peter(shuttle driver)

Do not go to AutoNation Toyota on THORNTON ROAD! My tires were supposed to be rotated as apart of my service. They were not. One of my tires was low on air. I also asked them to put air in it. When I got the car back, the same tire was low. HOW DO I KNOW THAT ANY OF THE SERVICES WERE DONE!!!!! I called them to let them know. They told me to bring it back! Why should I do that? It wasn’t dont the first time. My time is important to me. I don’t have the time for you not to do YOUR JOB. Trust that I will file a complaint.

Quick service, friendly staff clean waiting room

On May 14, I posted an Unhappy/ unsatisfied survey... A few days later I received an email for the general manager and two days after that email I received an email from the director Mr. Phillips, whom I called, after discussing my May 4th service, he offered to rotate my tires which wasn't done during my service and he said he is going to refund me the cost of my service!!! WOW!!!! It's a great feeling knowing management stepped up to the plate and handled their business. Me. Phillips was very apologetic and concerned. There as some companies that really do care about their customers. 🌝

Had a truly great experience when purchasing my 2019 Toyota Camry with Autonation Toyota Thornton Road. Matt, Kaire and Karl were all very professional and provided excellent customer service. I was shown 3 options in my price range and they got me in the car I wanted at an affordable price! if you're looking for a Toyota I highly recommend!

The buying experience was great I got what I paid for,and they had no problem taking the money that I was putting down. However, I had to go home to another state to get some of the supporting documents. With the web site not working I had to send them to a personal number of an employee. So he could upload them to the site for me helpful in many ways. Yet when I tried reaching out to him afterwards I got dismissive messages I?m in a meeting, and I?m to busy to check then nothing. I had to physically drive to the dealership to find out if the finance department had cleared all nessary documents. During this time I discovered that my tailgate was locked and I was not provided the keys at purchase. So logically the Toyota dealership should have verified that prior to selling but we both overlooked. One person told me nope we do not provide those if the person trading it in doesn?t give them at trade in. While having this conversation I inquired about my paperwork, and was told to go sit down like you would a disobedient child and to wait while they discussed this to see what they could do and turned their backs to me. In not wanting to make a scene did as I was asked, to wait for a manager. I waited ten minutes before walking out furious that I had been ignored. I requested the store Gm to finally have the sales manager come see me. After I explained the situation and that I needed a simple key. His solution was to refer me to a locksmith or I could pay an additional 100$ for a key that should have been provided at purchase. Great sales experience yet terrible after experience.

reps were great .. Love my new Camry. Thanks to Miss X and Jeremy

I recently had a 2:00 pm oil change appointment. I didn't leave until 5:00 pm. I was told it was only going to be 1:30 and no more. When the care was first told to me it was complete by my service representative that was at 4:15 and then he told me I had a tag light out did I want it to be replaced and I said yes. I had to go look for the service rep to find out why is it taking 45min to put in this small bulb that was presented to me to change. He was apologizing and told me my car was ready out side where it was the first time. I proceed to go get my car and it wasn't in the pick up area for customers. He had to go look for the car which happen to be on the other side of the building where they work on the cars. So left there very hot and disappointed with my service on Friday 5/17/19.

The sale person whose name is ALEX WAS GREAT, the rest of the team was OK

this entity is notorious for bad communication with clients. today made the 2nd time that they failed to call me to get my car when it was ready and the closed the doors and went home not considering if I had to work the next morning or not!!! completely inconsiderate and rude. how hard is it to call people to pick up their cars??? if this is hard, it must really be hard in other areas of the service department 🤦🏾‍♀️

great customer service!! Victor,Kamone and Winston, thank you very much

great from the beginning to the end

awesome service great speed of repair love this place

My sells guy was awesome!!! He went above and beyond helping me I am so grateful. Everyone there was very friendly and helpful.

I drove 55 minutes to get to this location, I scheduled a 12:30 PM appointment 2 weeks in advanced, I arrived to there at 12:15 PM I had to walk inside to let the front desk (cashiers) know I was there only for her to be rude in telling me I had to pull my vehicle into the open garage door, as if I knew to do this, as I informed her I'm not from here and this is my first time her. As for my service they took my money and they did NOT rotate my tires and for all I know the didn't change my oil. My wait time was 2.5 hours (with an appointment) just for and oil change and a tire rotation that was not done. After the service tech Dusty informed me of what they suggest I have done, I sat and waited another 20 minutes for Dusty to bring my vehicle around and bring my paper work to the cashier so I could cash out only to find he was waiting on another customer who just came in. This place was a complete ZOO, standing room only and seems to be not enough mechanics to do the work or they're just unorganized. What's point of making appointments when you have sit for just about 3 hours total wait time like you're a walk in and the work you paid for is not done?!! VERY UNSATISFIED CUSTOMER!!!!

He listened and he was very helpful explaining to me (I never felt uncomfortable because of my disability)When I walked in very friendly not pushy Thanks for making my purchase such a good experience

Great service from Jeremy Hargrave and his manager. Process went quick and were able to make a deal on a certified Tundra. Finance manager Daniel was quick.

Customer service was excellent and very efficient. Customer waiting area was very nice

Was a good experience there are very professional, excellent service hardly recommend. Thank you.

Our salesperson was very friendly and helpful. We never felt pressured and we had a great experience.

I was expecting to pretty much spend the day going through the process. I was pleasantly surprised by how quickly things moved along. The customer service was excellent and I would highly recommend this dealership!

poor customer service....services too high....slow to follow up....take too long to complete simple services on your car

Very pleasant experience!!!! Mark allowed me to get the car that I wanted and didn't try to sell me something that I wasn't interested in....Great customer service!!!

There was a long wait, I get appointments come first but if I'm there first then I shouldn't wait. Especially 2 hour wait just for the quickest service which is an oil change! Other than that good!

Very disappointed with how my service was handled. Inconvenienced, missed work and time to go for an appointment scheduled the prior week for a recall replacement and after sitting there for over 30 minutes find out that the part wasn?t even available in shop to replace. It was like ?oh well ? we don?t have your part and we?ll contact you within the next three to four weeks when we receive the part in. Customer service even checked to see if the part was there at the time the appointment was made and confirmed it was to me. I stated that as well and was told that you can?t depend on customer service to know what their talking about. I was like REALLY! If I could go somewhere else that wasn?t so far off I would.

The service was wonderful. What they did they explain and they even cleaned my car. I am so happy I purchased from here it made things easy and simple.

I was very pleased with Junior, my sales manager, who help me through the entire process. We picked the perfect car at a great rate! I couldn?t be any happier!!! And my finance guy Winston was great also.

Service was excellent! Everyone was very courteous and helpful. I could that great customer service was a priority

Ricky Taylor helped me with getting my 80K mile package and he's awesome! He has great customer service and communication skills. I'm not sure who the technician was but they did a very good job with my car.

I received great service! My gentleman that helped me was very knowledgeable and helpful.

Best experience EVER! I went in for service and wasn’t expecting to leave in a NEW car! Matt is the absolute BEST! When you go in looking for a car be sure to ask for Matt! He went above and beyond my expectations. Most sales man pressure you, but he doesn’t at all! You won’t regret asking for his help! He is very friendly and I plan to ask for him in the future! He even helped me set my Bluetooth up in my car before I left! Thanks again Matt, you are the BEST!!!

Xenia And Matt were great! Made the buying process very realistic and easy.

Dusty was an excellent service advisor. He addressed all of my questions and concerns.

I had a bad fall at the Toyota Service Center just because of their ragged chair. The chair just started rolling when I put my right foot on the rime to raise. I was dragged by the chair. Today, I am hurting all over my neck, head, arms, legs, etc. And, I didn't even get a car wash. Another thing. I went in for an oil change and learned that my car had a callback. I got that torque converter replaced.. That was the good part. But the bill was a shocker. I was given a $188 quote for a service and wound up having to pay $300 but didn't get anything additional service. This charge was on the recall. I was given a quote and a courtesy ride home. and told that the service required an alignment "after I got home" which added an additional $89 to the cost. I did not appreciate leaving think my bill would be one price only to return and the cost was different. There was something fishy about the figuring of the cost. The technician didn't want me to check.

I am very disappointed with the service I received. I made an appointment for an oil change and for one tire to be replaced on my vehicle. My appointment was at 10:00, and I expected to be done in about an hour or so, but my car was not ready for 2 hours and 15 minutes after my appointment time. It did not help that a service member walked by me in the waiting area at 10:40 and told me that my vehicle was almost ready. After being told that, it was a shock to have to wait until 12:15 to get my car back. Over 2 hours seems like an unacceptable wait time given that I had an appointment.

Fabulous experience working with Howard the salesman and Charles the manager on buying a great used car. Fair pricing that was better than a major competitor and all went well.

They beat every other price

I have bought around a dozen cars throughout my life and this was the worst experience. The salesperson herself did a very good job. However when I dealt with Winston in finance, that was a totally different experience. At first, he tried to sell me a 7 year extended warranty that started on 12/12/2015 and ended on 12/12/2022. The date of my purchase was 3/31/2019, so I had only 3 years left on the alleged 7 year warranty. Then he sold me a 5 year extended warranty. Once at home, I changed my mind and wanted a refund on the 5 year warranty. I returned to the dealership on 4/3/2019, but Winston told me my car had not been processed in the system, so the warranty cancellation form was not available yet. Of note, my check for the whole purchase price had been cleared from my bank on 4/2, so why was my car not processed yet? Winston told me he would email me the warranty cancellation form on 4/5. I waited until 4/15 and called him. He still did not email the form promptly, so I had to talk to Matt the finance manager and to Colin the sales manager for Winston to finally email the form. I have personally delivered the form back to the dealership, and I am waiting to see how long it takes them to refund my money.

Oil Change, new tires great customer service and quick service.

Great service , Great people to work with Sale person was very professional and knowledgeable of the all features! Great customer service.

I had my car service there a pond my service I had to take it back in a week later time of the Essence

Overall, everything went fine. The main issue I had was getting my paperwork done properly because I did not finance through the dealership. I found it interesting that no one at the dealership was able to properly and completely fill out what was needed and it was something very simple. I just didn?t feel a sense of urgency when it came down to it.

Sales, and sales manager were of great help to me. The financial representative was great!

Our salesman was genuinely concerned about needs. He went above and beyond to make sure our needs where met. Which made our buying experience a very satisfying..

I had a really great experience here yesterday with Elizabeth, Ed & Elliott. They made my experience easy & fun. Thanks guys!!!

We bought a new car with Kevin Mayes. He was the absolute best salesman and is the only person I would recommend buying a car from. He is honest, real, and is there to only help you make the best decision for you and your family.

We drove from Memphis to Atlanta to purchase our van because their price and a their van inventory. Did the deal over the internet and was pleased.

Had a oil change and tire rotation

The Salesman name Keith was Awesome. Generous. Caring and super friendly

By changing management and taking action against rude and arrogant employees.

I went for a recall product and the service was excellent. Corey recieved my car and keys. Although the service took 4 hours, a wonderful driver name Pete took me home. He advised me to call back in 3 hours to set up for a return trip. Not needed, Corey called me in 3 hours to let me know my vehicle was ready. And asked if I wanted a driver to pick me up from my home. The driver Crystal picked me up with my 3 talkative girls and she delightfully entertained all questions. When I arrived to received my car keys from Corey I was prepared for more service than I went in for. Corey let me know everything was up to date. What a relief to have great service and not experiences that were not need.

I was doing my research on newer trucks on Autotrader.com and came across two potential candidates at AutoNation Toyota. I submitted an online request and Chavon contacted me very quickly. I could tell just by our telephone conversation that she was going to be someone that I would like to work with on getting a newer truck! I was right, she was excellent to work with, possibly my best experience buying an automobile. I recommend this dealership and Chavon.

Great experience with Duston Greenway! Wait time was good and advise very good

Very Good Service everyone was nice

Welcoming and pleasant. My car was well taken of the problems.

Customer service rep was excellent. Time in the shop was very long. A simple oil change and tire rotation, plus fluid change took over three and a half hours. it could have been over a half hour less, however, the technician drove my car to the parking lot and it sat for a half hour because they needed to ask me if I wanted the fluid change. Not very thoughtful.

simple, painless, and actually fun.

I was not happy with interest rate. I put $15,000 down on the Camry.

FAST AND FRIENDLY SERVICE. EVERYONE WAS GREAT. NO PROBLEMS WITH ANYTHING. WILL BE GOING BACK AGAIN WE NEED TO.

Matt was great he showed myself and daughter everything on the car and how to use it.

Service department has kept my 2009 Prius in top running condition for lots of years. Service for my 185,000 miles just completed and Michael and the entire service department were excellent!

Great customer service!*****

Me and my husband purchased our first Toyota from this dealership and was waiting for months on the extra key we were promised on a 2018 Toyota Camry. We had been following up with the salesperson continuously only to be told on At the end of February that we would not be getting another key. I spoke to a Charles White (used car sales manager) and was advised that he would look into the situation and give me a call back because it was month end and they were busy . I called back and left a message for him on March 6 and still have not Received a cal back from anyone. We could have made the decision to purchase our vehicle somewhere else because of this issue. Those keys are no cheap and that was a factor to consider before our week and or 500 miles were up to return the car. But because we were promised another key, we patiently waited. I don’t appreciate the brush off nor the lack consideration to call us back! Customer service sells, there are too many other dealerships out here to be lied too and handled improperly by this one! some may say it is just a key, but you factor in the cost, then We would have considered buying from somewhere else!

Coco has exceptional customer service!!! She is truly an asset to the AutoNation Toyota Thornton Rd team!!! I enjoyed my car buying experience!!!

A great sales/trade in experience. Looking forward to a long relationship.

My experience at AutoNation is one that I will tell everyone that I meet. I received the best customer service and customer care. I did not feel like a customer, I felt like family.

Tabatha my service advisor was simply outstanding ....Everything when having my car serviced was Excellent!

Toyota Auto Nation always give you the customer Service you're looking for, they take pride in their customer's service. I will always come to this location. I like you don't have to wait all day to get your car service. That's why i give it a all 5 stars on service. Keep up the good work.

Toyota SUCKS! Do not know what happened to this place they were not like this before. They lied about the car having new emissions, new tires, changed oil and transmission fluid

Toyota SUCKS! Do not know what happened to this place they were not like this before. They lied about the car having new emissions, new tires, changed oil and transmission fluid

i like the set up designed like a highway and the swiftness of the service center drop off process.

Great Customer Service Advisor. Helpful with tips. Offered some good suggestions.

I was provided with information that allowed me to make an informed decision on the services I needed. I was very happy with my experience.

Service was great and service tech took care of all my concerns, she exceeded my expectations.

Had an appointment at 1030 arrived at 9am and was out by 1020. Loved the experience

Creat experience. The process went smoothly and every was professional.

Horrible place. Will never buy a car here again.

I appreciate the service and helpful with transportation. He done a great job.

Great service, professional service team, timely matter and detail report.

Great service rep. Facility is cramped and could use a bit of modernization.

I was taken care of by Chris D. He did an exceptional job ensuring that I understood the services need and will need. Definitely will continue resquesting him as my advisor!

I told the advisor why I was there. She took me to the service lounge and told me she would keep me posted. She returned and told me I needed other repairs and it would be a while. She had me shuttled home, which was amazing, and called me when my car was finished. She also gave me a breast cancer plate. I was thrilled.

Other than a routine oil change I had to have a fuse replaced and a 12V socket connection repaired. Unfortunately, I the car needed further maintenance than anticipated and time allotted for. I'm grateful that my knowledgeable service tech/rep Ricky T. took the initiative to explain what exactly was left to be done and setup a follow-up appointment for me to complete the service.

Everyone I talked with were very friendly and helpful. Dustin was in charge of my service while I was there. He did a great job explaining what was done and what kind of service I may need in the future. He even moved my car so it would be closer to the exit door when I left.

Great customer service very busy but friendly Recall service on my Corolla really made a difference. I was pleasantly surprised

Great people and great service!

Edmunds performed his job as a professional at all time.

What I appreciate they explain what you need and why. But they leave the decision up to you. The rep does not try to sell you the services. The employees work as a team in meeting your needs.

Curtious and friendly go service

I've been a customer of AutoNation Toyota Thornton Road for about 20 years. I've had great success with this dealership not only in the Sales Department, but in the Service Department as well.

outstanding services and very good time wait.

My experience at Auto Nation was excellent. The staff at AutoNation is very professional.

The service tech highly recommended a cabin filter and told me there would be a 50 charge. I agreed to that fee. I asked if they were running on time and they were. My car was completed and I was told the cabin filter was included in the 20kcheck up. A win all ths way around

Devin Prevost did an excellent job as a service representative. Work was done quickly and without hassle.

I was exceptionally impressed with my trip to have my car serviced on Thursday at AutoNation Toyota on Thornton Rd. Steve was my service representative and educated me thoroughly on what issues needed to be adjusted and parts that required replacement on my 2016 Corolla. He was consistent in providing me with the best deals as well! Toyota receives a 5/5 in not only car dependability, but in customer service as well! Thanks Steve!

We just purchased a Toyota Highlander and I must say the salesman, Matthew Metts, could not have been more courteous, knowledgeable and patient. Not the usual high pressure tactics I have been accustomed to in the past. I look forward to our experience with the company going forward.

Ask to speak with Tresilyn in Service only if you want the best agent in town who makes getting service easy, stress free, and enjoyable. She is honest, helpful, and considerate. Tresilyn gets the job done!

Come & you’ll be satisfied

The Costomer service was good, friendly workers

Corey Morgan was very professional and prompt. Excellent service and communication

Execellent Service experience. Service Advisors were very attention and efficient.

Excellent service. they do great work and their customer service is outstanding

Excellent service and Customer service!!! Steve was extremely helpful my first time there! it was easy and fast! This will be the home (my go to) for my car to be serviced!!!

I took my car in for brake inspection and repair. It was quick, cost manageable and Cory provided me with great service.

I never wait at any Toyota the way I wait here, 2 hrs for an oil change and tire rotation 😕

The most non responsive group of people! My salesperson was amazing. The experience after that has been nothing but a total nightmare. 3 months & 2 expired temporary tags later, I still don't have tags & registration. I have a brand new Toyota that I can't legally operate. Save yourself the headache. Shop elsewhere.

my high beams quit working while I was driving at night. I scheduled service for the next day and they replaced both head lamps (apparently the high beams are the same bulb as the headlights). I thought the price was a little high for 2 bulbs, but they work fine now and I can't drive at night without them. My service advisor (Ricky) was very courteous.

The service department is top notch!

My service was excellent from scheduling to completion.

Your associate Steve Deegan, was polite, knowledgeable and personable, he helped to make our service visit to Toyota productive and enjoyable.

Unprofessional and unorganized.

Very unprofessional and unorganized. DO NOT give them your business as they do not value your time and do not pay attention to detail. Mohammed specifically should not be in this line of work.

Truly unprofessional, I dealt with Mohammed who seemed confused and has no value for ones time, please by a Toyota anywhere but here. These people aren't fit to be in the car business and don't deserve your business.

I made an appointment on Saturday to bring my car in today for a recall and other issues that I was having. While on the phone with the receptionist, she was loudly sighing and acting like my issues were not a big deal, but whatever I chalked it up to maybe she wasn’t having the best day. I gave her a list of all of the issues and the appointment was set. My husband took the car for me so I wouldn’t have to sit in a waiting room with 2 toddlers for an unknown amount of time. When he met with the technician, the guy actually tried to convince my husband that my car had been in an accident and that’s why my hatch wasn’t working properly. My husband assured him that the car had never been wrecked and the guy actually tried to argue with him about it! When my husband started addressing the other issues, the tech told him that he was adding things to the appointment and that another appointment would have to be made because they didn’t have time for it today. My husband informed him that this was all brought up when I had made the appointment. Either the receptionist didn’t note it or the technician was lying. So here we are, my husband was there for 3 hours today and nothing was fixed. We were expecting the recall issue to be repaired as according to the email we received, parts should have been on hand and if they weren’t, they would order them and then we would schedule an appointment. Now we have to make at least 3 additional appointments to have problems fixed. 1 for the recall and electrical problem, 1 for the hatch which miraculously fixed itself while there but now that my husband is home with the car can’t get it to work and one for the issue they claimed he “added” while he was there. My husband took off work today to have this done. Now one appointment has turned in to 4 and I’m supposed to handle it with 2 small children in tow and no way to leave the facility. The technician was rude, condescending and treated my husband like an idiot. Newnan and Marietta are sounding really good right about now.

Was a total waste of time. Had absolutely no concern for my time. Made me wait... refused to communicate with me and caused me to lose an entire day. My situation wasn’t ideal but I will never visit this place again because I can only imagine how this place conducts business after a transaction is done.

Service is always welcoming when visiting this location

This Toyota location is great! I just bought my first car here a few days ago. They were extremely helpful and made the process smooth. Would recommend to anyone!

Ricky was great, he explained everything to me in depth in regards to my Toyota care!

Unfortunately time did not allow me to go through all of the paperwork and different plans that were offered. I know that I did not get an opportunity to compare the price of the cars with different packages ie no key startup, automatic seats etc. etc. The Lead Salesman, James and the Finance person, Ash Hasaan both gave excellent customer service. There was another salesman that rode with us in the car didn't do or show us anything...but he said he didn't like being a salesman and that he would not be there long. We like the car so we bought it.

Tabatha Fuller is the best service advisor this dealership has ...She is professional knowledgeable and caring for her customers . I trust her with my vehicle for any needed work. I would recommend her to my friends and family ,

The one thing I would recommend is that AutoNation has one salesperson on their staff that is a Prius Expert. Having one person that can truly assist the customers with the details of driving a hybrid vehicle would set a dealership apart from all the rest. We knew the car we were looking for and ended up going to three different dealerships before we made a purchase. Being able to communicate with someone that truly understands the details of driving a hybrid vehicle would have made our buying process much easier.

I took my vehicle in for service and my service specialist was very friendly and made the process easy. I would return to this service location again.

Had 10:00 appointment. Arrived a little ahead but was immediately helped. I have walker so was told to sit and everyone brought paperwork to me. Job accomplished and on my way within two hours. Everyone was courtesy and helpful.

Great customer serivce, the wait wasn’t long at all!!

Ricky was thorough and professional. I love having the Toyota care plan.

The service was excellent and Ricky Taylor treated us with kindness and respect. It was my first time there and I am planning to go back in the future. Thank you.

Excellent service. Ask for Keith! He’s very patient, honest, & friendly.

Matt and his team at Toyota made selling my car a wonderful process. He took the time to explain and recommend all features and details to me.

First I LOVED that I was sent several emails reminding me of my service for my truck. I was VERY pleased, as I had just arrived back to Atlanta from my trip to Virginia. Then on New Year's Eve I arrived an hour early for my 11 am appointment. As soon as I pulled in several asked if someone was helping me, but I still don't remember either greeting me.lol They were slightly busy, so I didn't mind. I just loved how several asked if someone was helping me. Tabitha was my number one service person, and she did a phenomenal job. I didn't expect to pay $186, but Toyota saw fit to advise that my battery was at 78% and suggested that I go ahead and purchase one so I did. I did not mind waiting at all, as it was only about an hour and a half....GREAT JOB Toyota and thank you so much. See you next time Oh, I did notice that my truck has a kick or something going on, so I'll ask my guy to check it out. I'm sure it's nothing, but better to be safe than sorry.

Friendly staff and great service

My experience at AutoNation Toyota Thornton Road was great !!!! Mr Darius Johnson made sure that my car was checked in and out in no time . I was prepared to have a long visit because I did not have an appointment . So by me just popping in on them ,Mr Darius Johnson was a very very busy young man but told me it could possibly be a very long wait and I was ok with it ... but yet in still he got me in and out with a big smile so I Thank you AutoNation Toyota and most of all Mr. Darius Johnson

Overall I had a great experience. My service advisor, Ricky Taylor took time to explain exactly what my car needed. He was also very understanding and friendly. I was well satisfied.

Extremely friendly staff. Will be back again.

I had a great experience!! I was in and out within 30 minutes!

I only bring my truck here to be serviced. Quick service typically - good people working there. Always super nice and accommodating if the wait is longer. 10/10 for sure.

The service was professional and thorough

Always great service. Very friendly staff

I have not bought a car in a very long time and was dreading the entire process. After shopping on the internet and inquiring about a particular vehicle I received a call from Zanobia the internet sales rep. She was wonderful. When I didn't like the first car I inquired about she quickly had another car brought from another Auto Nation Dealer for me to look at. I did buy the second car. The entire process was pain free and I would highly recommend this dealership.

Great customer service!! Huge selection of cars .

Sales rep was very good

Wonderful customer service.

The young lady who helped me that day went far and beyond to show me things about my truck that I did not know and needed help with so I give her an A+.

It was great! I didn’t have to wait in line long and they finish in a timely manner

Excellent customer service when purchasing our vehicle. Highly recommend!

Horrible! I purchased the Toyota CHR 11/20/18 at this location. I worked with Brianna and she was cool. However, the manager Kelvin is a liar! Kelvin assured me the Toyota CHR XLE 2019 came with remote start. My choices were btwn this and 2018 Honda Civic. I specifically asked him, "If I am in the home and I want to start up my car will it do it?" He said, "Yes, the car has everything you need including this light on the ground that says CHR." Brianna and Kelvin asked me several times as to what I wanted and I told them I wanted most of the feats if not all like the Honda. I mainly wanted the remote start and push to start since I am getting a new car and Honda offers these feats in their standard vehicles. The day of purchase Brianna told me she would see what can be done with the remote start when I noticed the car did not have it! I told her Kelvin assured me that the car came with it. I signed the paperwork that night b/c I did not think it would be an issue b/c they had been good so far. Brianna called me as a follow-up the other day and tells me Kelvin denied what he told me about the remote start. Brianna also researched the info by getting with one of her colleagues and they informed her the car does come with remote start but it is in the next trim (Limited) and that it would be an increase of $5k. I confirmed with Brianna that I was trying to stay w/in a certain budget as I just purchased a home and did not need higher car payments. I reached out 11/27/18 to Brianna to confirm if Kelvin would be willing to do anything due to the misinformation he provided. Kelvin calls to argue stating he did not say the car had remote start. Calvin, my mother's husband was there when he said it! Kelvin tells me over the phone there is nothing he can do. Excuse me? Nothing. Really? He did not offer any incentive(s) or did not have any remorse for his lie! The RAV 4 my mother and Calvin were going to purchase at AutoNation is a no go! I am more so mad he is not taking accountability or ownership of the situation from what he said. Don't waste your time or money. Go elsewhere. Unprofessional and bad business!

The best service I have ever received.

The customer service that I have received for every maintenance need has always been excellent. I drive a 2011 Camry Hybrid and could not be happier with the automobile.

Good morning, my sales rep Brad was the only salesman that stepped forward out of 5 guys to help me as soon as I was walking to the show room and sold me the Tundra. Brad knowledge about the Tundra was amazing he knew that vehicle inside & out. It's always great to have a guy like that on your team and If he can work a deal on that new Camry I will pick it up today. lol

They really take good care of me.

The workers are very helpful explaining the work needed on your auto

Darius went above and beyond to delight me. I appreciated the thorough inspection of my 2001 Tundra, it provided me with details about what my Toyota needed. I especially appreciate being able to be shown in person what was needed. I was pleased with the pricing after using my mailer coupon.

Great experience thanks to my sales agent, Sonja Stewart, who went above and beyond to make sure I walked out with my new Highlander. She is patient, kind, and above all was not pushy like most agents! A certain manager, Colin, however, was an unpleasant and condescending individual.

actually place the pricing sheet in a spot where someone can read it with out standing on the hood of the vehicle and also facing the right way. also out took almost 45 minutes before someone said hello to me.

Polite, timely, competent, thorough, and seemed genuinely concerned about my needs

Knew history of my car. Did not try to give me service I did not need. Matter of fact took off service they felt I did not need.

AutoNation is excellent to do business with, always Great Service and they make you feel at home.

Excellent facility, friendly service advisors, good explanation of work to be done on your vehicle, on time for schedule appointments.

Always excellent service.

Good service

I expected to wait much longer than I did, but was out within an hour.

Purchased a set of tires. Corey was my sales pro and was very professional and very helpful. Thanks for another great Toyota experience.

I am the happiest person today!! After going to all leading Auto dealers in Atlanta finally we decided to go to AutoNation Toyota Thornton Road, hoping for a good used vehicle and for a better customer experience. At the door I was greeted by Thaell Avila & Jovan Roseboro. They were so helpful during my sales process. Jovan & Thaell was the most helpful & respectful sales associates I have ever come across. After purchasing my first car (2017 Toyota LE) yesterday, I was nervous to drive home on expressway and these two brought us home without any hesitation during traffic even though it was a long drive. I recommend Jovan Roseboro and Thaell Avila to all of my family and friends who are interested in purchasing a vehicle. Great professionalism and customer care. Next time if I want to buy a used or new car I will always go to them and really recommend AutoNation Toyota Thornton Road. All the best team and keep up the good work!!

After going to all leading Auto dealers in Atlanta finally we decided to go to AutoNation Toyota Thornton Road, hoping for a good used vehicle and for a better customer experience. At the door I was greeted by Thaell Avila & Jovan Roseboro. They were so helpful during my sales process. Jovan & Thaell was the most helpful & respectful sales associates I have ever come across. After purchasing my first car (2017 Toyota LE) yesterday, I was nervous to drive home on expressway and these two drove us home without any hesitation during traffic even though it was a long drive. I recommend Jovan Roseboro and Thaell Avila to all of my family and friends who are interested in purchasing a vehicle. Great professionalism and customer care. Next time if I want to buy a used or new car I will always go to them and really recommend AutoNation Toyota Thornton Road. All the best team and keep up the good work!!

5 Stars Best purchase experience ever! Worked with Mohamed Babssi and Gary Escoto. They made the purchase experience AWESOME! Gary helped me find the best vehicle for my needs. Wes Kim was most helpful with financing decisions. Mohamed guided the entire process. Team was exceptional from arrival to delivery. Don't waste your time going anywhere else to get your new Toyota. Just go to AutoNation Toyota Thornton Road!!

Your sales Team were exceptionally great, i wanted an older car but they succeeded in convincing me to go for a newer one. They also took time to explain to me everything thing i needed to know about the Toyota Corolla 2017 edition, i am so glad i bought this car from Auto Nation. Thank you, please keep up the good work

I had a 2:30 appointment this afternoon and dropped off my Tacoma for repair. My service advisor had not called me by 6 p.m. so I took matters into my own hands and showed up at the dealership (service department closes at 7.) I waited almost an hour for an update only to be told my truck is not ready. Mind you, my service advisor was gone for the day. No call, no updates. This is unacceptable.

It all started with making my service appointment, in hindsight that is, the phone call itself was pleasant. However, the person taking the call put that I needed my front tires replaced in my paperwork,although I needed driver side tires replaced. I stated this when I arrived and it was noted but everyone just followed the initial order, meaning I left with my back bad and leaking tire put back on my car. Having a feeling that returning wouldn't be as pleasant because people hate taking responsibility, I made a corporate claim. Upon my return, the owner, service manager, and service directors were all not present. With the advice of Sue, the customer relations manager took pictures of my old tires and went to dig in the bin of old rotten tires to instruct the technician to repair my leaky tire or put on a bald one. The CRM then left before my car's service was completed but at least told me to be safe before she left. luckily I had no more questions. Short on time and 3 hours later, they made the decision to just put back the tire they'd mistakening taken off and reassured me there'd be no charge. Really, like charging me to fix their mistake and putting a now rotting tire back on my car was sufficient to providing good customer service. I appreciate the tech and red shirts that were so very helpful and positive but wow how a simple phone call can take 7 hours from my life I can't get back. I will NEVER return but thank you Toyota corporate for remedying the situation as I will return to the dealership for a 3rd time to fix the initial problem, just not this location.

The service guy was very detailed when my car was complete. He told me all the items I will need to take care of in the near future.

ricardo picon-Herrera was my sales rep and he went above and beyond to make sure my family and I were completely satisfied with our purchase

My wife brought her 2013 Toyota Corolla in for service last Friday 9/28/18. They replaced her drive belt and after having her vehicle for hours allowed her to pay hundreds of dollars and take the vehicle home. I come home today Friday 10/5/18 and find a recall postcard sitting in my mailbox for her vehicle. I am beyond mad due to the fact that she just had her vehicle in for service. I call in to the recall hotline and the gentleman that assisted me was trying to be helpful as I was understandably agitated by this situation. I got transferred to AutoNation Toyota Thornton Road and got a service agent with a nasty attitude who acted as if I should not be frustrated with the fact that they could happily take my money but not possibly save my wife's life by completing a recall. I will happily take my business elsewhere, out of my way, in order to never give this dealership another dollar. They will complete this FREE service that they should have completed without ever allowing my wife to leave the dealership and I will not be back.

My wife brought her 2013 Toyota Corolla in for service last Friday 9/28/18. They replaced her drive belt and after having her vehicle for hours allowed her to pay hundreds of dollars and take the vehicle home. I come home today Friday 10/5/18 and find a recall postcard sitting in my mailbox for her vehicle. I am beyond mad due to the fact that she just had her vehicle in for service. I call in to the recall hotline and the gentleman that assisted me was trying to be helpful as I was understandably agitated by this situation. I got transferred to AutoNation Toyota Thornton Road and got a service agent with a nasty attitude who acted as if I should not be frustrated with the fact that they could happily take my money but not possibly save my wife's life by completing a recall. I will happily take my business elsewhere, out of my way, in order to never give this dealership another dollar. They will complete this FREE service that they should have completed without ever allowing my wife to leave the dealership and I will not be back.

Went in for a recall. Welcomed. Work was done and explained. Good experience

We previously left a great review for Autonation Toyota but after this last appointment I’m pretty upset in the least I arrived at 11:54 for a appt at 12 it was a recall which when asked before how long it would take she says approximately 2 hours , they didn’t even leave to test drive the vehicle until 3:30 it had to be drove n tested to my knowledge which I’d figured since I’d Been there since 12 they would have done that at least by 1 it was 5:15 before I got out of there sum Older lady said she had been there since 9 am that’s just ridiculous, don’t overbook your appointments and expect people to wait hours n hours , I won’t even tak about how autonation Honda tried to charge $75 for a oil change , when the last oil change was $40 I guess this new addictive they’ve incorporated in with your oil change makes price go up when I asked the lady at Toyota she said that was a option that if you didn’t want u didn’t have to add it to your oil change but the service lady never gave me that option she said that’s the new price of our oil changes , dirty and after we’ve been very loyal customers to both Autonation Toyota and Autonation Honda have done all of our vehicle maintenance with both companies it looks as if they’re not very interested in getting anymore of our business

My 1:00 pm oil change took 2 hrs and 45 minutes. This seemed the standard here. Not one person had any hustle or the least bit of concern towards me or the rest of the customers . Even the smallest bit of eye contact and a greeting would take this bunch from a 1 to at least a 2 out of 10 point scale.

Sonja Stewart was incredibly helpful, diligent and personable. Ms. Stewart made my pre-owned BMW GT purchase seamlessly smooth ! When you contact & or go to AutoNation ask for Sonja Stewart - she will not disappoint.

Service was excellence and they worked with me to get my payment where I wanted it. I would recommend them to anyone. Great selection too.

I am the happiest person in the world right now!! Coco Jackson and Mary helped me and put me in a 2019 Corolla .. I’m so very thankful. Auto nation Toyota on Thornton road has the most helpful respectful associates .. Highly recommended ��❤️��������

Charged my wife a ridiculous amount for an oil change. In addition we had a transmission service done a while back. The paper given to my wife with the receipt said the transmission needs attention. Nobody in the service are said anything about this item. If it was previously serviced then what attention is needed? I’m losing my trust for this place

By returning requests for contact on a timely basis. Phone messages and emails are completely ignored when a problem with service is reported.

Went in to get tire rotation was a 7 hour wait! Usually takes 45 minutes the place was a mess no organization a bunch of idiots

I had a appointment for 3:30 for maintenance and a battery and it took 2 1/2 hours. My service rep was chatting personally with another rep while my car was finished and I was sitting in the waiting area waiting. Service this time was the worse I have experienced here. Hopefully this doesn't become the norm..

Absolutely love my new Toyota. I’m getting so many compliments.

Customer service was excellent. Sonja was very helpful and informative. Her customer service was beyond excellent. If you are looking to purchase a car go see Sonja.

Keith Russ called me around 10am on 8/31/18 to let me know he could get me "the deal of a lifetime" for a 4runner- I've been after a 4runner for a little over a year but my BWM was a bit upside down. Keith really went to work for me and got me everything i wanted and more! Hes a great guy. Thank you for your help!

It was great dealing with Brad O’Neal, Jose Ochoa and Winston Elliot. Everything went smooth and they were all very understanding and helpful

C. Drummond was friendly and prompt in handling my service. I did not have a long wait. He brought my car around to the service area so I did not have to wallk around to the front of the building. However, he forgot to review my service recommendations with me.

Friendly staff. For the most part I just waited in the lobby while truck was being taken care of . Nice location

I have gotten my car serviced here more than once and well just not impressed. Needed oil change and tires rotated and I had marked my tires - and what do you know they were not rotated when I went to pick up. They fixed but again not impressive work. Call to ask service question and no one comes to the phone. Again not impressed. If it’s a Toyota must fix kind of repair then ok but likely can find better servicing.

Toyota staff was great. Would definitely recommend everyone to shop with Toyota AutoNation.

I had an appointment at 200 pm for a 15000 mile check. After over two hours I went out to ask why it was taking so long. Over two hours to “check” my car. You desperately need a leader to organize your service department. Everyone was complaining about the wait. A terrible first experience for me. Please improve!!!!!! I can’t do this every time my car needs a warranty check. What a pain.

Excelente atención al publico

Brought my truck in twice for same problem. $85 first attempt and waited 5 hours. Second time was told a part was expidited and to come back in two days. Part took three days, was told they were booked and couldn’t see me until 5 days later. Told that they could’ve verify what their representative told me...finally worked me in the next day, 4.5 hour wait when told at most would be 2.5 hours. $700 total and would not take off the $85 that didn’t fix the issue the first time. Told over and over that one person didn’t know what another person had said or done. Hopefully it is fixed now...

Excelente atención y muy rápido el proceso para adquirir un carro nuevo

Offered us 8000 on our vehicle when two other dealerships offered 16000. If you want to have your time wasted with lowball offers this place is for you

I love to take my truck here for service. I never know how long it will take for my repairs, so I just make sure to CLEAR my entire day and have all the music I want on my phone.

I was able to get the exact vehicle I wanted within my budget. sonja was such a great help in finding my SUV. She listened and delivered. Autonation worked with me from beginning to end.

Bought a brand new 2018 Tacoma crew cab 2 weeks ago,and by far it's been the best desicion I've made thus far!!! I definitely reccomend buying from this dealership.

Car buying can be such a drawn out process. What a great experience we had with Cedra at AutoNation today! We had been communicating with her online so when we got there, she was ready to go. She had the car ready for us to test drive in no time at all, and the price had already been agreed on. Once we said a definite yes, the rest of the process went very smoothly. We would definitely go back and ask for her again!!

came in open minded left with a brand new Tacoma! Staff was amazing wanna give a special shout of to Mr. Russ! Thanks for everything!

They made everything quick and easy. One of the best shopping and buying experiences we’ve ever had!

Make appointment for oil change , 3 hours later only the tires were rotated , when asked about the oil change they said I didn’t have any , mind You I purchased a 2017 with a 5 years maintenance plan . Called Cherokee country toyato and boom they were able to pull it up and I still have 4 years of oils changes left . Also never knew you could gain brake pad after 4 months . 4 months I had 7 ml. Left of pad and now I have 9 .. mmm you really need to get your act together . Because 3 hours with a appointment is unacceptable . Where do I send the bill to for my time loss as of right now you owe me 75.00 for lost wages

She was amazing! Made my whole experience better! Even called and checked on me and made sure everything was good . Definitely would recommend her.

it was a great experience. the salesperson definitely earned his pay.

I had an appointment, I came in and was taken care of right away. They told me an hour and a half but only took about an hour.

All of the auto nation yeam made my new purchase a pleasant one.

Our new car buying experience was stellar. Ask for Ollie Brown. Professional and knowledgeable!

I made an appointment at 10:30 Thursday morning waited for about 2 hours and 30 mins. All they did was an oil change as well. I also received a book of vouchers when I purchased the truck as I got extended warranty. They clearly told me I wouldn’t be paying for oil changes, and I had a voucher for 30k miles. They still made me pay for it. I will not get my truck serviced here again.

I had a wonderful experience at Auto Nation Thornton Rd

It took 3 hours to get an oil change and we had an appointment.

I came in to get my recalled airbag replaced *the only thing that will get me to set foot in a dealership*. I made an appointment and was told on the phone by the recall guy, that it would only take 30 mins. When I arrived for the appointment I did ask the guy as I didn't believe I would be out of a dealership in 30 mins. the guy told me it would take 2 hours, okay no problem. sounds reasonable! Well 4 hrs later I go to check on my car and it was done and had been for a while but they hadn't gotten around to talking to me about the services and repairs they wanted to do on my vehicle. I will never come back and hate that no matter what you are having done and even with an appointment, most of your day will be wasted.

Great service and very courteous and helpful people.

My husband and I had an excellent experience at AutoNation Toyota Thornton Road. We literally just went to check out our options. Brad was very helpful, knowledgeable and no pressure that we knew this was the place to buy. The team worked with us on the terms that we needed to make it happen. Matt in financing went over and beyond. We love our new addition. 2018 4Runner TRD 4x4.

Awful. 15,000 mike warranty. Took 3 hours for rotate tires. And fluid check. They overbook appointments

I had a 2:30 appointment for a scheduled oil change only. I arrived at approximately 2:05, I had to stand by my car in the check in service bay until 2: 30 to get my car checked in, numerous people behind me in line were taken care of by the service advisors before me. At approximately 4:00 I was beginning to wonder how long it was going to take for an oil change only, ( It only takes approximately15-20 minutes at an Express Lube). I went and talked to my service advisor and he said that my car would be next. I finally left the dealership at 5:20. Approximately 3 hours and 15 minutes after my arrival for an oil change. Thankfully,this was the last oil change under my purchase contract. Never go to this dealer for an oil change only, unless it is free, or provided under purchase contract. It appears that appointments are worthless at this dealership!

I was able to negotiate for a good deal on a beautiful vehicle.

I am very disappointed with this dealership. I was told that I needed an alignment, an MOA?, and some other repair. I decided to go to another dealership, where none of the repairs were noted as being needed. The cost of said repairs, had they been done would have been twice the price that the other dealership would have charged. I will not be going back to Thornton Rd. Shame on you!!!

I purchased this car from another dealership but had a bad experience trying to get the car serviced. I was referred to AutoNation Toyota and could not be more pleased. The service department is impeccable! Could not ask for a better experience

Wait time too long for simple repair due to inventory confusion. However, the service dept came through and got the job done. Many thanks to LeeAnn & Theresa!

I had a pleasant experience during my service appt. Everyone was very professional and made me feel comfortable.

Ridiculous wait time for an oil change. And that’s with an appointment!

Excellent service! Kevin was very helpful! ��������������������������������

Chris really helped me out. Did a great job.

The visit was good, quick and my car drives perfect.

It was great. I was greeted very quickly even though they were super busy. They told me it would be 1 hour and 1/2 and it was which was surprising considering the number of cars that came in at the same time. I had a great place to sit and wait. Everyone was very courteous. Great experience.

Awesome experience ollie brown help out a lot explained everything to me. If I knew anyone needed a vehicle. I would recommend him. Thank a lot.

I don’t recommend AutoNation Toyota at all. I have visited the dealership 4 times; within those visits, I had to wait to talk to a manager 2 times (making little difference), I had to wait a week for an appointment, and finally sold my 2007 truck because their prices were exorbitant and I didn’t wish to return for future repairs. BTW—I received a dissatisfactory price for it. Thanks

James was very courteous and eficiente, helpful and nice. My whole experience was as pleasant.

The visit fulfilled my requirement for my car service.

Every time you go to this dealership for service there is never the same person. That speaks volumes to me. That’s tells me this dealership has a problem with retaining their employees. Not a good look .

JR in service is the best, he's taken care of me every trip I ever made to AutoNation service department. Always looked out and had great advise.

JR in service is awesome he has taken care of me and my car for years great worker

We had such a terrific experience. Chris was so kind and patient, and Kevin didn’t let us give up on our dream car either. Thanks for making it happen, Toyota Autonation!! Also, your playroom was a lifesaver!

Awesome experience with the entire staff, mainly Joseph F., Mr. Winston, and Mr. Ash...and then a great follow-up by Mr. Kevin Smith.

Doug was very pleasant and informative when I first arrived He gave me suggestions on my tires and he was very patient and he listened..That shows me he was genuinely there to help take care of my concerns..KARIM!!! Now this gentleman went above and beyond to help get my car serviced the same day instead of waiting until Tuesday. Both these guys deserve recognition on the awesome job they do and how well the represent Toyota! Way to go!!! Ohhh...and thank you Crystal for transporting me home and back. We had great conversation and i felt safe and comfortable.

Ask for Walter! I was at the wrong Dealership. He saw me I the parking lot. Invited me in. We looked online. Found my car and imported it in and the rest is history’s

Overall a wonderful experience! I would reccomend Winston Elliott to any and all of my family and friends who are interested in purchasing a new or used vehicle. Great professionalism and knowledge about the cars they sell!

Everybody so nice ,I loved the vender and manger anyway I love my car �

The service light came on couple of weeks after my purchase. They said the service was done, however the mechanic did not reset. In addition my truck will not close automatically and they said they are not responsible.

I was only looking to test drive a Highlander. Things actually worked out in my best interest. Great customer service!

Had a free oil change with a recall review. Service length was good for showing up without appointment

Prompt and efficient service

Great service!! I was given a good deal,no pressure and got the car I wanted.

Your service is very good . We are love your dealership.

Came in today looking for a used Corolla and am leaving with new one - but (for once) NOT because of salesman pressure. Salesman Carl Davis contacted me in response to my online inquiry and was friendly, approachable and professional throughout our dealings today. As a single woman, car buying can be frustrating, with salespeople trying to sell unnecessary upgrades, more expensive models, etc. None of that with Carl, though, which is why he got the sale today :)

Thanks

they were friendly and helpful and had my car ready and running in a few hours as promised and they are the most wonderful people to meet and they drop you off in a certain radius and then pick you up when your cars ready and they do a good job on the car and it runs good !!! thanks autonation Toyota thornton road for good workers and being helpful !!!

I took my RAV4 in today for my complimentary service and when I left I noticed a large crack in my windshield. I took it right back to the service center and showed the service advisor and two managers. I was told there was no way it was their fault and they basically argued with me. I had a mechanic friend look at it and he says it looks like someone popped the wiper blade down and busted it. After leaving a second time we placed a call for the general manager who has yet to return our call. DO NOT GO HERE. HORRIBLE CUSTOMER SERVICE.

I took my RAV4 in today for my complimentary service and when I left I noticed a large crack in my windshield. I took it right back to the service center and showed the service advisor and two managers. I was told there was no way it was their fault and they basically argued with me. I had a mechanic friend look at it and he says it looks like someone popped the wiper blade down and busted it. After leaving a second time we placed a call for the general manager who has yet to return our call. DO NOT GO HERE. HORRIBLE CUSTOMER SERVICE.

AutoNation Toyota Thornton Road Lithia Springs, Georgia provided me the perfect experience for purchasing a new Toyota RAV4. Not only did I receive an excellent price but I also received excellent customer service from every employee I came in contact with. There is such a family atmosphere at AutoNation Toyota Thornton Road.

We needed a recall service performed. It was finished during the time promised. The service was quick and the personnel very friendly and professional.

they said i need brake pads and rotors just for the front would cost over 400.00 i did not need what they said i got my breaks done for 70.00 this c tho this service is a ripoff take your truck or car to get fix some where else

Great service and support, smart sales people easy to talk to

I had an issue with a battery that I purchased almost three years ago. I was able to get a new one at a great price and the customer service representative even installed to save me time when he found out the wait time would be an hour and a half. I appreciate the staff going out of their way to make sure I was not inconvenienced. Great customer service!

Great salesman Mr. Keith Russ, he left no questions unanswered, no doubts in my mind (he showed and explained every feature ) he also helped me program my vehicle ! #ILOVEMYVEHICLE #AUTONATION #MR.KEITHRUSS

It was very nice, and we were not there long. They did a great job !

I like this dealer i came for oil change yesterday and the service was Excellent and fast did not wait too long thank you.

The sales department was great. Lou was very helpful and professional from beginning to end. Daniel was also outstanding with the financing. Our experience buying our new Toyota Highlander was very positive and I’m sure we will return to this dealership again and again.

Great customer service! Will definitely return to purchase again!

It was a very good experience through out the process.

It was truly exciting to buy my car from the showroom floorMy Salesman, Keith, did a great job!

Professional, personable, kind and caring. Loved the ride home so I didn’t have to sit so long. Thank you so much.

The young man Jaquarius was very nice who assist me.

Service department is always a pleasure to deal with.

great no hassle! ************************************************************

Even though I waited a few minutes for someone help me when I got to the service department, and did not have an appointment, I was in and out within an hour an a half. My service tech was extremely nice and efficient. I haven't received that type of service in a long time.

I bought a rav 4 in June of last year. Every time it rains I get water spots on my seat. They tell me its my problem and I have to shampoo the seat. Ridiculous. Who pays $25000 for a car and they have to shampoo seats at least once a month. I've taken it back. Still no satisfaction. Chatted with them online. Said they would call. Nothing. So needless to say I am a totally unsatisfied customer. I have contacted local news.

Clean and nice office with a professional staff. Shout out to Russell and his team.

Great service got my car in and out in good time. Staff is very kind and even walked through service area offering water bottles to waiting customers

All I'm gonna say is do your research get your NADA value of the vehicle you can contact any credit union... To make sure you're not being over charge for your vehicle as they work there magic and smile on your face.

I was extremely pleased with my fourth Toyota experience! Coco Jackson was amazing as she made sure I was very informed about my choices on both the business and luxury sides of purchasing my new vehicle. I had the benefit of a knowledgeable professional and the feel of a trusted family member helping me make an important purchase.

Service was great. Love the car. WILL always give them a shot at my business. U

I always receive top-notch service and quality customer care!

You have a great team of advisors and technicians that took excellent care of my car. GREAT employees gave me an exceptional customer service experience!!!

I was hearing and feeling a small rumble when my car hit 25-30 mph. I took it to Autonation on Thornton Rd in Austell and braced myself for huge bill. I was pleasantly surprised when they told me the part that I needed was under warranty and it would not cost me a dime. They would not have it ready until the next day and they even rented a car for me! I would recommend this service department wholeheartedly!

It was fast. Did not wait long. The staff was friendly. We waited a little for some one to help us. But the wait time was not very long.

I called ahead (45 mins prior) requesting oil change and tire rotation. I'm just passing through, as I've driven here from Tucson, Az, omw to NC. Thank you so much for your anticipated prompt service and taking care of my baby. I hope to be on the road again soon. It is quite busy, at the moment.

I'd like to take a minute to express my overwhelming joy and satisfaction in completing the purchase of my new 2018 4runner with your team. Your entire team was amazingly eager, excited, and professional during the entire car buying process. In particular, Yolanda Shannon was very responsive to all my questions and tenacious in locating the right 4runner with the exact specifications I was looking for. She was very helpful, without being pushy. Her customer service was exceptional, from our very first phone conversation at 8:30am to the completion of the purchase at 9:00pm. It's representatives like Yolanda that can make a difference when customers are deciding where to complete their purchase. I will definitely be referring all my Toyota buying friends to AutoNation Toyota Thornton Rd.

DO NOT PURCHASE ANYTHING FROM AUTONATION......I REPEAT DO NOT PURCHASE ANYTHING FROM AUTONATION. THEY ARE FRAUDS. I WAS SOLD A CAR THAT SHUT COMPLETELY OFF ON ME AND CAUSED AN 18 WHEELER TO JACK KNIFE TO KEEP FROM HITTING ME AFTER HAVING THE VEHICLE FOR ONLY 2 DAYS. I IMMEDIATELY RETURNED THE CAR AND ASKED FOR MY DOWN PAYMENT BACK. THEY HAVE YET TO RETURN MY MONEY AND I'M STILL WITHOUT A VEHICLE. STAY AWAY FROM THAT DEALERSHIP.....IT'S NOT WORTH YOUR LIFE OR ANYONE ELSE'S LIFE FOR THAT MATTER���

Chris Brown is the name of the salesman. He was phenomenal, wonderful attitude, very upbeat, very focused on helping me get what I wanted. I felt like he cared about my purchase. The manager Kevin was equally as helpful.

My experience with my car salesman at Toyota Auto nation on Thornton Rd was truly exceptional. She was professional, patient, and took the time to explain everything.

The people there were friendly and seemed to be very organized but I did not enjoy my experience there. Perhaps I'm naive but I did not expect a 3 hour plus wait on a scheduled car inspection on a week day. If I was a walk-in who had to be wedged into the schedule I could understand or had a more difficult procedure done. It was exhausting.

Excellent customer service Service advisor was very knowledgeable

Thank you so much to the Service Dept at AutoNation Toyota in Lithia Springs, GA. My husband and I could not be more pleased with the customer service we received with troubleshooting an issue with transmission fluid that was leaking from the line to my radiator that was purchased from this location. Service Dept Director, Mike and Service Dept Representative Dan Cunningham went above and beyond to fairly accommodate the inconvenience we experienced from this mishap. I've been a long time customer with AutoNation Toyota Lithia Springs. I'm glad to say we plan to continue coming back. Thank you very much. We greatly appreciate all that you did to rectify our situation.

Aquarius Battle was the Service Representative that greeted me. He was very courteous and professional. The vehicle was serviced faster than I was quoted. Great job!

I had a 12:15 app, upon arrival I was friendly greeted by a representative and was informed I had a three hr. wait. I thought he was joking as I had an appointment. However, he gave me the choice to reschedule or stay. I stayed and enjoyed watching my favorite show on TV and complimentary coffee. Yes, the wait was long, but not in a hurry I got my car serviced and was satisfied.

The Sales rep did an exceptional job. She was very professional, and it was obvious she wanted to please us and make the experience pleasant.

My first review I left out the part where they have 0% financing the sales manager brought out prices at 5.9% I said ya'll have 0% financing thru April 2nd he then said oh yeah I think we do.

After waiting for an hour and thirty minutes, I notice my car was never taken back for an oil change. I asked the advisor why was my car just sitting, he reply was I’m sorry! So, I just asked for my car and I left.

I had a really good experience with the car dealership as well as the salesman, Jose Bernie’s Jr., who assisted me.

Brianna was awesome. My only complaint would be the shoving of extra warranty during the loan process (not by Brianna). I feel like when a customer says no 5ish times that should enough.

I had an 8am appointment and they had me out by 10:30am and the place was packed. I am pleased with hospitality they provided as I was greeted upon arrival into the service bay.

So far I've had good experiences with AutoNation. No complaints! People are nice and I got a great deal!

Great Service and a nice waiting area. Assistant Service Manager was a people oriented person and this showed in his demeanor and explanations.

Lou was great, got me in a car, i was happy with..

Very pleasant and competent employees and staff. Work was done in a very timely manner. Thank you

overall I had wonderful experience here.. they are very transparent about pricing and their sales service is awesome. My salesman was William Boyce and he was very helpful..

Deplorable business practices. They blatantly lied to me on the phone while my wife and son we're in the dealership. The suckered my son in on a bait and switch deal telling him the car was sold he was interested in. I called and asked and the stated it was still available.

We will never deal with this dealership ever again!! We were showed a vehicle that and were told it would be available on Monday. We looked into it and did our research and decided we wanted to pursue the vehicle. Started paperwork had credit ran, but told it now would be the next day that it would be ready. So we made another appt to finish paperwork, but then got a text message telling us that someone saw it online and wanted to buy it but nothing they could do to keep them from doing it. So now our credit has been pulled and we wasted 3 days of our time for nothing!! This is not acceptable!!

Joseph was great! Very friendly and great salesmen. Got me to buy a new Toyota Corolla

Fantastic Internet Department and Entire Dealership Staff! Ask for Z! She is Terrific and Uber Helpful!

The salesman was courteous and well informed...answered all of my questions and addressed my concerns

I love my car I brought. The salesman knew his stuff, and was able to sale me the a beautiful car in my price range. I will do business again with AutoNation as well as refer a friend.

Great experience buying a new RAV4 last week. Highly recommend you talk to Joseph Fallin if you are interested in buying a car. Very professional salesman and a great human! Dealership was very comfortable and my RAV4 is awesome!

The service is very good but the time to do it is very bad. I had an appointment to get my oil changed. Three hours from my appointment time my car was finished, Why I had an appointment I don't know it didn't get my car service quickly. I feel they need to work on getting their service done in a reasonable time.

This was the most exciting experience of my life. My very own first new car, I have purchased several used cars and all means I love my new 2018 Camry.

Service was great, the people were really nice and I’ll be going back again to get my car service Daniel Cunningham & the rest of the Toyota time was wonderful friendly & they also made me laugh which is a good thing. I give them 10 stars if I could.

I've been taking my FJ to AutoNation Toyota on Thorton Rd since my move to GA three years ago. Every experience has been a positive one. Service rep keeps me updated on what they are doing and what my vehicle needs to have done or will be needing in the future. Staff are very informative, professional and nice. Because of them, my SUV stays in tip top shape. Thanks Totota.

Excellent service and lots of laughter and shared stories; the Thornton road TAN team knows what it means to connect with people, you are never made to feel like a number.

Holy crap I’ve never had such a horrible buying experience! Will never shop here again.

Navigation / stereo system failed and needs to be replaced. Part had to be ordered .

Had car in to diagnoss intermittent problem Russel Griner, Service Manager, was outstanding in explaining what he would do and he kept me informed s to progress on a daily basis. I knew there was a chance the battery/alternator repair recommendation might not work, , but based Russell's advice I considered the risk minimum and authorized repairs. So far, so good. I believe my problem has been solved. Time will tell, Russell did a really good job. He's a keeper for your company.

JR was very patient & helpful with my last visit to the service department. I was impressed enough to suggest my wife ask for JR when she brings her car in. It turns out Jerry, who was our favorite over the years, trained JR. We look appreciate the service we have received over the years. Thanks! Steve Tasman & Patricia French

Very slow, very. Over 2 1/2 hours later....with an appointment.

Wait is too long for an oil change with an appt! Other than that it was fine

Ed was a great help in getting us into a perfect vehicle for us.

Good service Done in reasonable time thank you be back in 5,000 miles

The internet manager was amazing and I love love my new XLE

Buying our car was a great experience. We came in to buy a used truck, but we were offered such a great deal on a new truck that we could not pass it up. Thanks to everyone who helped us, especially Kaseem Alleyne, for great customer service.

Kadeem was one of the second person that I?ve experienced purchasing a vehicle from gave me confidence that I can get a new vehicle regardless of my situation. And he went above and beyond on making sure that I will be able to afford the vehicle and it was within my budget. Thank you Kaseem, Kevin for a job well done.

I had a great experience, thanks. I love my new car.

I brought my 06 highlander in because it eats front wheel bearings. They ran a national check on the service records and decided the fix -most of which I was not charged for. Very impressive service, communication and management.

Awesome customer service! Winston Elliott made the process very smooth and easy to decide on what my next Toyota should be. I bought the Highlander XLE and I love it!

Jay was fantastic had service tire replacement scheduled for 1:45. Should have been out of there by 3 at the latest. No one would admit it but apparently Ed from parts never ordered my high performance tire a Nitto that we had requested on Wednesday he said would be there in one day. Shame on you Ed you ruined my SatuSaturday afternoon plans. Jay and service department were excellent. The only reason I keep coming back.

Good Experience. No heavy pressure from sales staff.

The service was excellent from start to finish. I trade in my 2013 Sequoia for a newer model. I couldn't have asked for better service

The employees were very helpful with any questions I had on the vehicle I purchased.

I abhor having to get my car serviced. Every time I have to go to a service department I end up having some sort of problem. Until today. I had such a great experience! I was addressed as soon as I got to the shop. I was kept in the loop on how much longer it was going to be & they didn't attempt to sell me any stupid service that was unnecessary for my vehicle. I think I have found my new service dept!

Everyone I was in contact with was friendly, curteous, willing to do what they do with a smile. I had to leave my car for them to work with the insurance company that was paying for the repair to have the estimate verified . I was told that it would be Friday before it was ready for pick up. They were expecting to wait on a part. The part in question came in with the others and I receive a call telling me it was ready for pick up. Nice surprise. I will definitely be a repeat customer.

I just bought a new Toyota. I just love my new car. Auto Nation provided great customer service!

I got my 2018 Toyota Camry from AutoNation in Atlanta Georgia. I received excellent service from the sales person Kaseem Alleyne on Thornton Road. He and the financial team and Daniel was excellent, it was a pleasure working with them. I highly recommend their dealership to anyone that need to be taken seriously when buying a new car. I love my car and when I want to trade it in for a newer one in a couple of years I will return to them in Atlanta. I wish them well. GET SERVICE GUY's. Thanks. Matricia Green (Baton Rouge, LA).

Every time I have visited this dealership for service, I have truly been most satisfied. The friendliness of the staff and how they give you the one-on-one personal attention is awesome, the waiting area is quite clean. Love coming her for my services.

Russell was courteous and filled me in on everything that would be happening to my vehicle. "Awesomesauce" is how I would describe my overall experience.

I had a great experience working with Mr. John Cuthbert. He was very helpful and informative.

excellent customer care. Sales person Ed was very informative and was able to answer all our questions..

Good job. The customer service was excellent and efficient

Service department is top notch!! Took excellent care of my car and it has never ran better! Five stars all the way!!

This is the 2nd Toyota I have purchased from this dealership. I have had nothing but the best assistance in purchasing my Vehicle. I truly recommend AutoNation to anyone looking to purchase a vehicle.

First time visiting the dealership and it was a memorable experience. They made me and my son feel comfortable like we were amongst family. The pricing for repairs were reasonable and done rather quickly as we waited for services to be done. The waiting area was clean and had a pretty well stocked vending machine for snacks for the little one, in all i had a very pleasant experience thanks to Russell the service advisor.

Awesome team. They always go the extra mile to help me. Thank you to Kevin Smith who always provides exceptional customer service!

I have a 2016 pathfinder I purchased new from here and I had a fan motor go out at 39868 and the warranty was up at 36000 the motor is 786.97 just for the part and they do not want to help in any way and will never buy another Nissan

The people over there at Toyota are wonderful, ,thanks to Christopher Brown the salesman who put me in a 18 Corolla with all the bells and whistles the financing people and the rest of the Toyota crew thank you.

I would like to thank Manager Mr. Kelvin, the finance department for their help. I would like to personally thank Brianna Lopez her Manager especially for their hard work and personality for a job going above and beyond for getting me into my truck. Also I would like to thank Mr. Russell in the service Department for what he is working on and his great service and keeping me informed in process on repairs on vehicle

Very well pleased.Arrived before scheduled time,and Mr.Eric dropped his breakfast(even tho I insisted he didn't,because I was 10-15 minutes early)and begin over seeing my vehicle..C/S was great!!

It was good but long process. Thought we would never leave