Recent Reviews from AutoNation Toyota Thornton Road

I wish I had never pulled over into this lot. I bought a 2003 Chevy Trailblazer om 3/23/2018. Before I purchased this vehicle, I drilled the salesman Elias on the truth about whether the truck was good. I explained to him, that i was paranoid about buying a car from a lot due to a bad experience I had about 4 years ago. I test drove the truck with Elias. It smelled like gas during the test drive. I asked Elias why the truck was smelling like gas, he told me it was because it had been sitting up. The smell did go away, within a few minutes, so Im like okay cool! Loooooooog story short. I bought the truck. Each morning I went out to crank the truck to take my children to school, I could still smell gas, along with antifreeze. Fast forward, I took my car back to the service dept on 4/4/2018 to have it checked out. I left it there there overnight. I wont even go into the nightmare about me dropping the car off, horrible experience as well. I was told that my radiator was cracked and the car was checked for the gas smell, and they found nothing. I was told that I would have to pay 500-1000 to get a new radiator. I did purchase the car AS IS, but did not expect to have to buy a new radiator not even 2 weeks later. I am VERYYYYY UPSET, due to the fact, that I don't have that kind of money after purchasing this truck for 5700 dollars cash. I was told that the truck is old and anything could happen.... I had not even had the truck for 2 whole weeks yet. DON'T BUY FROM THESE PEOPLE!!!! I feel like if the so called inspection was done, that would have been replaced. I dont drive much and there is no way in hell, I should be responsible for a radiator for a truck that I only had under 2 weeks. MY TRUCK STILL SMELLS LIKE GAS AND I NEED A RADIATOR!!!!! WTH is really going on!!!! I WISH I HAD JUST GONE SOMEWHERE ELSE TO GET A CAR! I CANNOT AFFORD THE REPAIRS ON A CAR I JUST BOUGHT!!! THEY ARE REALLY NICE UNTIL THEY GET YOUR MONEY!!! I FEEL LIKE I WAS TAKEN ADVANTAGE OF, AND I AM VERY VERY UPSET. IT TAKES ME BACK TO THE DEALERSHIP THAT TOOK MY MONEY AND THIS FEELS LIKE A REPEAT!! I HAVE TO GET CRANK THE CAR UP EARLY TO GET THE GAS SMELL OUT, BEFORE MY CHILDREN CAN EVEN GET IN THE CAR!!!! STAAAAYYYYYY AWAY FROM THESE PEOPLE!!!!!!!!!!!! THEY ARE SCAMMERS!!!!! I SHOULD HAVE TAKEN A MAN WITH ME!!! THEY GOT ME, BUT GOD IS GREATER!!! THIS IS DIRECTED TO ELIAS !!!! HE KNEW ABOUT THE GAS SMELL!!!!! STILL SNIFFING GAS AND SMELLING ANTI FREEZE AS I TYPE THIS!!!!!! STAYYYYYYYY AWAY FROM AUTONATION TOYOTA!!!!!!!

Cheryl Shackleford Apr 10, 2018

Probably the worst experience I’ve ever had at a car dealership, and that’s saying something, i saw a truck i really liked online. I was between two trucks one in Oxford Alabama and the other was here at autonation. I called both places and told them i was interested and wanted to buy today. Oxford even though they couldn’t match the price were honest and straight forward. So like everyone else i went for the better deal. On the way to the dealership i called and gave them my credit information because i didn’t want to spend all day there. The sales lady called me back and informed me the truck was not at that location, but they were going to pick it up and would be there when i arrived. I arrived at 2:00pm the truck was not there, but no big deal i didn’t mind waiting a little while. 3:30 comes around and a manager walks up and advised me they won’t go pick up the truck until i sign a buyers order. That’s fine, but don’t lie. 8:00 the truck arrives, and i was happy with the truck and signed the paperwork. Before signing the paperwork i said i didn’t want it cleaned because i wanted to leave. I get done signing and walk out to leave and the truck is gone, i wait over 30 mins for the truck to be cleaned. Next day i get Home and realize the floor mats were missing. I called for three days trying to get someone to call me back and no one would. I took a screen shot of the truck online with the floor mats. The manager advised me the truck did not come with floor mats because the original owner took the floor mats out after they took pictures of the truck. Haha wasn’t born yesterday when you trade in a car they don’t take pictures while their appraising the vehicle. Anyway the only thing bad i can say about the salesman was not calling me back. The managers on the other hand are pathological liars and tell one lie after another. The bad thing is their not even good liars. I was going to buy a new car next month for my wife and she was wanting a new rav 4, but there is no way in hell i would ever buy another car from them.

pitbull287 Jan 15, 2018

Threaten, Belittled and Embarrassed by Key Employee! I am writing this on behalf of my mother as to advise everyone of some of the business practices that key employees are and have engaged in at AutoNation Toyota Thornton Road. This incident took place on May 7, 2017. Mom came to the dealership in hopes to speak with the finance department personnel to better understand and hopefully resolve some concerns she had regarding the gap policy she opted in through this location upon purchase of her vehicle, particularly as she needed to consider this option following a recent car accident that totaled her vehicle. After speaking with Mr. Daniel Feliciano from the Finance Department, he explained that she elected to buy the additional insurance but someone in his department made a mistake, and as a result she did not have an active gap policy. She was told that there was nothing else that could be done. Disappointed and confused she left his office. After reviewing her contract and receiving advice from her lawyer, she was advised to go back to Mr. Felliciano and obtain contact information for AutoNation Toyota’s general manager and the legal department so she could contact someone who would be more equipped to understand the legal implications of the matter. Shortly after leaving Mr. Felliciano’s office, she went back to the finance department and was received by TIM HACKNEY --- Customer Financial Services Director. When she requested that he provide your contact information he refused to do so. He told her that everything had to go through him. When she made the request again, he became very HOSTILE and AGGRESSIVE towards her. He began raising his voice and displayed the utmost contempt for her. He then THREATEN to boot her vehicle if she did not leave the premises. It is important to note that he did all of this in front of his employees, and very likely, other customers. Not one of the employees came to her rescue, in fact, all were too embarrassed to even look at her when she approached them for a second opinion. My mom felt so threatened by Mr. Hackney’s behavior she contemplated calling the police to the scene, but decided against it, and left the premises. She was so distraught by this incident that for days she felt fear, embarrassment, and sadness. To this day, she's yet to be contacted by anybody from AutoNation Toyota. She never received a formal apology about the gap insurance or the way she was treated by Mr. Hackney on May 7, 2017. We believe she deserves one. SAVE YOURSELF A TRIP and DO NOT go to this Toyota location for your vehicle needs. Following this incident, I read numerous reviews about the unprofessional behavior witnessed at this location.

Tamara Juric May 30, 2017

I am writing this on behalf of my mother as to advise everyone of some of the business practices that key employees are and have engaged in at AutoNation Toyota Thornton Road. This incident took place on May 7, 2017. My mom came to the dealership in hopes to speak with the finance department personnel to better understand and hopefully resolve some concerns she had regarding the gap policy she opted in through this location upon purchase of her vehicle, particularly as she needed to consider this option following a recent car accident that totaled her vehicle. After speaking with Mr. Daniel Feliciano from the Finance Department, he explained that she elected to buy the additional insurance but someone in his department made a mistake, and as a result she did not have an active gap policy. She was told that there was nothing else that could be done. Disappointed and confused she left his office. After reviewing her contract and receiving advice from her lawyer, she was advised to go back to Mr. Felliciano and obtain contact information for AutoNation Toyota’s general manager and the legal department so she could contact someone who would be more equipped to understand the legal implications of the matter. Shortly after leaving Mr. Felliciano’s office, she went back to the finance department and was received by TIM HACKNEY --- Customer Financial Services Director. When she requested that he provide your contact information he refused to do so. He told her that everything had to go through him. When she made the request again, he became very HOSTILE and AGGRESSIVE towards her. He began raising his voice and displayed the utmost contempt for her. He then THREATEN to boot her vehicle if she did not leave the premises. It is important to note that he did all of this in front of his employees, and very likely, other customers. Not one of the employees came to her rescue, in fact, all were too embarrassed to even look at her when she approached them for a second opinion. My mom felt so threatened by Mr. Hackney’s behavior she contemplated calling the police to the scene, but decided against it, and left the premises. She was so distraught by this incident that for days she felt fear, embarrassment, and sadness. To this day, she's yet to be contacted by anybody from AutoNation Toyota. She never received a formal apology about the gap insurance or the way she was treated by Mr. Hackney on May 7, 2017. We believe she deserves one. SAVE YOURSELF A TRIP and DO NOT go to this Toyota location for your vehicle needs. Following this incident, I read numerous reviews about the unprofessional behavior witnessed by various employees at this location.

TJay May 30, 2017

BEWARE!! DO NOT PURCHASE A "NEW" CAR FROM HERE UNLESS YOU WANNA FIND OUT DOWN THE ROAD WHEN YOU ATTEMPT TO TRADE IT IN OR SELL IT THAT THE CAR YOU BOUGHT WAS ACTUALLY USED AND NOT NEW!!!!Last year I purchased a what was supposedly a new vehicle and let me just start to begin when I got it the front bumper was full of chips and scratches and the rear bumper on the vehicle was peeling. When I went back a day or 2 after purchasing the vehicle the sales manager and my sales guy came outside and said oh it's normal to have paint chips but what I don't understand is how did I get so many paint chips all around the bumper on a 15 minute trip home ( I didn't notice the chips till I got home otherwise I would of asked at the dealership before signing the paperwork) then I also complained about the bumper they sent me to service and in service they said that the peeling bumper would just have to be touched up using a touch of paint!!! A 2 day old car with a bumper peeling and they just wanna give me a bottle of touch up paint?!?! Then few months go by and notice the battery was completely covered in battery acid went in and they said they'd clean it. Only for the issue to resurface few days later and went back in only to get the same response and after few trips for the same issue I asked about a warranty replacement of which then they declined and said the battery was fine and it was normal ( I am an ASE certified mechanic and never have herd of a battery covered in battery acid be normal) so now it's a few months later had more issues with the car which after fighting with service finally they attempted to help. But anyways now a few more months go buy and I decided I wanted to upgrade and buy a truck so I went to a different dealership got an amazing deal but now I was left with 2 cars because I decided not to trade my old vehicle in so after not having too much luck selling the old vehicle I went in to carmax and got an appraisal keep in mind the "old vehicle" is the 2016 vehicle i had purchased "new" well turns out that when they ran a autocheck it showed up that I was the second owner of the vehicle and that someone had previously registers and titled meaning that the car was automatically used when they tried selling it to me. Due to my suspicion the next morning i went to the tag office and gave them my VIN number and asked how many times that car had been previously registered and the lady said 2 times previous to my name so now I was pissed and decided to go to ANOTHER tag office and guess what they confirmed and told me I should give the Georgia department of revenue motor vehicles a call and gave them a call only to confirm again!! I called autonation and spoke to the extremely rude sales manager and he told me carfax said it was a new car and told me to go ahead and get lawyers. So then I proceeded to call the general manager and he said the same thing well I wanna see how a carfax report holds up against state record in court. If I were you I would highly consider going to a different dealership or if you choose to buy one with autonation I would suggest going to the tag office or calling Georgia department of revenue motor vehicles and ask using the VIN number of the vehicle.

Mateo Arango May 16, 2017

I am giving our sales person Troy a 4 because he was very pleasant to work with and very accommodating although he was fairly new and didn't know a whole lot about products or pricing. The management we would only give a 1 at best because of an issue that we had to come up while we were there. We were ready to purchase a Prius V after test driving and reviewing the auto nation final price sticker on the front of the windshield and Troy told us that we could probably get a better price because of the 72 hour sale they had going on but after Troy had a conversation with Winston the sales manager, Winston and Troy quickly went to the car and Winston removed that sticker with the price that we were previously informed was the auto nation price( which we have a picture of for documentation). A few minutes later Winston came up to us and informed us that the price that was posted on the windshield was their error and that he would/could not sell us that vehicle for the price that was posted by auto nation even though the auto nation stock numbers matched to the vehicle. He also told us first that he, as a consumer would really be upset at what he was about to tell us and that he understood that we were going to be really upset and we were. He did try to offer us a Prius C that would be in the price range of the sticker price that was on the Prius V but we didn't want that one after reading the reviews on the Prius C. We fell In love with the Prius V and really wanted that car but was repeatedly told they could/would not sell us that car for the price that was posted on that car, due to an error on their part. I made a suggestion that they sell us the car for what the price was on the sticker and chalk it up to a learning experience. It seemed like to us that it was starting to feel like it was a bait(Prius V) and switch (Prius C) which are 2 totally different cars. We went back on the following day because we were still upset about our experience and still are, to discuss the events with the general manager(Mohamed Babssi) and was told basically the same thing. It was an error on their part but they could not sell it to us for the price that was posted on the window. Granted, we believe that he was only told very quickly (by Winston himself) after we showed up to talk to the general manager the next morning so we aren't sure that this would have came to Mohamed's attention had it not been for our perseverance in our unhappy experience. He did comp us to a set of floor mats for the vehicle that we did end up purchasing(camry) but we have regrets about purchasing another vehicle at this location. We should have stuck to our guns and walked away from this auto nation dealership but will continue to tell of our unfortunate experience at this dealership. So far everyone that we have told including other dealerships have said in their opinion Toyota auto nation in lithia springs ga. on Thornton rd was in the wrong and they feel like we were treated unfairly and unjust. We have owned Toyota products in excess of 35 years and unfortunately due to this experience we may have to rethink our loyalty to Toyota.

Mary Campbell Apr 23, 2017

Toyota on Thronton Rd .. Blair Bridge. Is the location me and my fiancé.. we bought a vehicle three years ago .. And it was a 2005 Toyota sienna .. we have paid for the sticker price.. Twice that .. .. The sales associate at that time who got us into the vehicle a man name #Lou.. Now after three years . A few months ago our vehicle was stolen.. me and my fiancé.. we ended Coming back to Toyota.. and ended up making contact with the sales associate #Lou .. everything is different now . #Lou don't want to deal with us no more . The fact that three years ago Toyota was going to get us pre-approved for a new car .. Lou couldn't own up to that promise he once made.. And ended up setting us up with another sales associate.. now long story short . This sales associate has done the same thing Lou has done with us .. and tried to put us into the same make vehicle difference is the .. mileage 193... & year a 2006 Toyota Sienna which is the exact make car we had before .. but it holds no value.. no acuity.. It is like with Toyota they are throwing their customer who badly mistreat away and getting us out the way in the same breathe .. with much different attitude.. and customer service.. .. it is a joke on how Toyota to treat their customer who they know .. however anyway .. We have been up to the car dealership about three or four times.. and turned away ..watched others families get into vehicles and etc walk away with a happy smile etc.. and we are laughing joke to Toyota on Blair bridge.. even sales customer service knows who we are .. . we are that poor black family that leaves out of Toyota with no vehicle.. no compassionate whatsoever.. and it is sad that we have been mistreated by this company.. that hasn't done anything for us .. when they say " There's nothing they can do" is a lie .. and very discriminative .. They have a action class lawsuit along with ford .... They have been charging high interest rates on us Black African - Americans... Through everything that we have been through with this company we have experienced nothing but bad customer service & discrimination from car companies here in Georgia.. The mentality that carries in the state of Georgia is truly messed up .. I wouldn't wished none of things that we are going through in bold spot that me and my family are in .. on none of my worst enemies. Even If we had any...knowingly the company that we have been dealing with is Toyota. Who we thought was a good car company.. turns out they are like any other car company ..that plays the good and bad roles with their customers and try to portray to be something that they are not ...with their crooked smiles ... and gestures... Toyota their true intentions is too enjoy watching those they lie too be neglected .. Their apologies isn't at all sincere .. .. This is truly terrible and poor customer service and to see how many great reviews that this company on thronton rd is receiving is sad .. I wouldn't recommend this company to my family .. and friends .. to shop with this company. Because of the bad experience that we have with them .. no one should go through what we are going through.. like any one else that is in the same predicament like us .. contact their Human Resources.. .. ..

MsSyree Day Nov 3, 2016

MsSyRee Day Oct 15, 2016

MsSyree Day Oct 15, 2016

My internet saleswoman Ms. Kellogg was very personable and sweet but I feel as though the dealership leadership was VERY dishonest with me as a car buyer. First, there are "clips" or bolts missing from the front bumper. Ms. Kellogg even remarked that she did know why the sides of the bumper were not bolted down. She told me that she asked the workers who cleaned the car up to make sure the clips were on. When the car came around after my purchase, the sides were pressed down but not permanently. I thought it was taken care of. My uncle who is a finance manager for a dealership in New Jersey came to visit for my son's graduation and IMMEDIATELY noticed that the clips were missing and that it needs to be fixed asap. Then I took my car in and was told by two different people at the shop AND my State Farm representative that the car had been in an accident, AND that it was easy to tell, however, I received a Carfax report with no accidents. Yet, on immediate inspection 2 different people could tell that it had been in an accident. I know your dealership must have known because I was informed that the car was traded in by an employee of AutoNation Toyota. I called last week to redeem the last oil change that we were promised and a service receptionist said she would check in to the matter, took my name and number and promised to call me by the close of business and I was never contacted (I'm writing this several business days after I tried to schedule the car for my free oil change and have them inspect the front bumper again). I would never ever ever purchase a car from this dealership again although I love Toyota. I would not trust your used cars because you were dishonest and I am still receiving poor customer service. I have not had the bolts fixed yet, but I plan to take it to a body shop to have it estimated and I just went to another dealership to have the car services. I would never trust you to service my car and I gave them your coupon. I am also going to post this same review on any of the sites that will allow me to, as a precautionary tale for other buyers who want a used or new car. I'm also going to contact Toyota on twitter and any other entity directly. Shame on you!

Nia Pole May 25, 2016

BEWARE!!! Avoid at all costs!!! After getting approved at another dealership, my fiancé and I visited this location just to have another option. What a huge mistake! The sales guy was great considering the rest of the experience. The first car they bring for us to look at is a car that had JUST been traded in, it was filthy inside and out, McDonalds wrappings and other trash throughout the car and they had every intention of selling us the car in that condition. We didn't even waste our time getting in it of course and should have left at that point. The sales guy finally made us a deal comparable to the offer we had at the other dealership, so my fiancé accepted the offer. Once we meet with the finance guy, he attempts to strong arm my fiancé into purchasing the vehicle protection plan and even told him it was apart of the financing deal and wasn't optional. I knew this was bs and I told him the deal was off if that was the case. Next issue, We initially agreed to $2000 down, but because we only had $1000 cash and a counter check, the finance manager said that he couldn't take a counter therefore he could only do the deal for $1000 down and our payments would be higher. After even offering to bring the $1000 back or coming back to get the car when we had the money, we reluctantly agreed to the deal at $1000 down. So a day or so later, we get a call asking when we are bringing back the rest of the money. Of course we are confused and explain that we no longer have the other $1000 because of course we've spent it and I even offered to bring the car back. We hear nothing else for a few days, then we get a call for my fiancé to come in to sign new paperwork. I asked what I thought was a simple question, " what new paperwork is he signing, and was given 4 different random reasons of which none of them made sense. Again, I offer several times to just bring the car back, but again I'm told they will work it out. Now today we get a call from the rude finance guy and sales manager who again tells us to come in to sign paperwork. After going in circles for 5 minutes, he tells us that the new paperwork we are signing is a contract for $2000 down, and I'm like, but we didn't give you $2000, he then says, "well you will have to pay that when you get here". I am pissed at this point because instead of being upfront and honest, he is still trying to deceive us as if we are stupid. I again offer to bring the car back, which he has finally agreed, but I tell him we are out of town and will bring it back when I return. We get a call 5 minutes later from the Sales manager threatening to report the car stolen if not brought back that day. This is crossing the line! To top it off, they don't want to give us our down payment back because of the Mileage. They knew exactly what they were doing when they refused to take the car back the first time I offered. They needed a reason to keep our money. These people are slimy, rude, and extremely unprofessional. Just know that even with a signed contract you don't have security. Oh and don't buy these positive reviews, they hound you about completing the review immediately after your purchase, now I see why. I'm so glad I waited to write my review.

Dena Lawrence Apr 28, 2016

I purchased a Lexus Hybrid from this dealership in January. I called ahead to inquire about the car and agreed to go in to see it. As soon as we got there the shenanigans started. We were informed that they had called and left a message asking if we were still coming because someone from Gainesville was coming down to see the car. RED FLAG!!!!! We looked at the car and my daughter loved it so I made an offer. The salesman came back and told me that the couple from Gainesville was there and was willing to pay full price so I said let them have it then and we got up to walk out. He said wait a moment and then came back and told me that my offer was accepted. So what happened to the couple from Gainesville? RED FLAG #2. I met with Tim in finance to close the deal and purchased an extended warranty. I was told that it had to be purchased on the day the car was purchased. I was skeptical about buying it but was told I could cancel it if I did my research and didn't like it and would receive my money back. I did just that a couple of days later. I personally drove back to the dealership and met with Tim. He told me that cancellations were done on the 8th and he would take care of it. He stated he was going out of town but would be back before 2/8 and would take care of it then. I asked if I needed to sign something and he said no but if they did need something he would email it to me. RED FLAG #3 He wrote down my info on a sticky note and put it on his computer. I was told that my down payment would be credited back to my card. I didn't listen to my instincts and trusted him. It took me until May to be able to get the policy cancelled. He stated I told him that I wanted to think about it and that was why it wasn't cancelled. Why would I drive an hour back to the dealership within days of buying the car, request a cancellation and then leave wanting to think about it ? I was very direct about wanting the warranty cancelled because I had done my research and after reading of many complaints felt it wasn't for me. He also stated that he had tried to reach me and still had my number written down on a sticky. I never received any messages nor missed calls prior to that day so I'm not sure what number he called. He apologized for my being upset but again tried to state that I told him I wanted to think about it. He gave me the number to call and cancel the warranty (Really? That was it? Why not give it to me on the day I came in? ) I called and cancelled the warranty and faxed the required information to the company. Well I finally received the refund check from Auto Nation and it is for less than half of what I have paid for the warranty. The same warranty that I never used and have been trying to cancel since January. I called a few days ago and left messages for the accounting department and the general manager. I haven't heard anything back yet. Just please learn from my mistakes. 1. I should have left when they started with the phony couple from Gainesville mess. 2. Do your research about the extended warranty before purchasing a car. 3. If you get the warranty make sure they give you an actual warranty contract and not just a bill of sale showing you purchased the warranty. I didn't have any information on who to contact to cancel the warranty so I was forced to go back to the dealer. 4. No matter how busy you are, never trust a car dealership to do what it says it's going to do. I see why car salesmen have the reputation they do. Unfortunately for me I had several extremely stressful things happen in my life during this time so I wasn't able to be as on top of things as I usually am. The only good thing that has come out of this is that my daughter loves the car, though it did have an active recall on it that wasn't rectified prior to the car being sold.

kedra shenett Sep 7, 2015

WOW! I've worked with Colin since day one before I purchased my new 2015 Prius from him. He was very patient and didn't harass me like other dealer salesmen would have and always do. He stood out as being understanding and he didn't candy coat anything. He was always honest and he never got mad no matter how much I tried to challenge him. He worked out a really good deal on my car and I actually compared it to other dealer prices and the other dealers took off running from me. They're all scared of Autonation when it comes to Colin. This guy is really good and I hope he becomes the manager of this Autonation dealership because he is the ONLY person I have known that is super patient when working out a deal with his customers. He doesn't throw in a sales pitch or use that dealer voice, either that alienates us all. He's genuine and he is all about gaining your trust. I got cranky with other dealers and had some serious trust issues, but after challenging Colin for two weeks on end (Sorry, Colin!) , he still kept hanging on and he didn't bug me. He let me think things through and allowed me to reach him on my own terms. Who does that?! COLIN! He saved me a lot of money when I bought my new car. I also wanted a modification done on my car, so he had all that taken care of. All I ever have to do is let Colin know what I want done next on my car and he is super quick about setting up appointments and he makes suggestions. He isn't one to bug the crap out of me or run for my wallet even after buying the car. He's very mellow and he knows what good business is and he knows it starts with trust. Whenever people want to buy a new or used car, I tell them go through Colin and save themselves a world of stress just by allowing him to help with their next purchase. He won't let you down. When I talked with the current guy acting as manager for Autonation, he pissed me off. He talks just like every dealer does and he has the knack for pissing anyone off. I honestly got the vibe he didn't care about my interests and he tried to argue with me. Autonation is good, but I recommend you demand for Colin to be you go-to guy for your next purchase and for car servicing. When I had my car washed while Colin wasn't there, it was still filthy. I had to take the rag from the car shop guys and I demanded to wipe it down myself. It had black road tar all over it and they left the black residue behind and was about to send me on my way. Had I fallen for their trick, I would have been screwed over a new paint job if I didn't look everything over and do a full wipe down in front of them by myself. When Colin is there, he doesn't settle for less. He makes sure everything is PERFECT and he won't allow me to have less. I learned my lesson to never EVER go to Autonation for anything unless Colin is working because he really makes sure people are doing their jobs correctly and not doing a crappy one. Thanks, Colin Rundell for everything! I love my new car and I'm happy you were with me when I decided to buy it. Thank you for continuing to take care of me even after the purchase happened. I will continue to spread the word about you and you ONLY.

ZahraMohd Nov 12, 2014

I'm an owner of a 2008 C/Solar purchased at Lithia Springs/Thornton Rd location. Over the past couple of years I have had good to very good customer service and support at this location. This past Saturday, April 10th I took my car in for my 30,000 mile maintenance and was not impressed with the service I received. The person in the service department that attended my car was not friendly, there was no greeting, and once I told him what I was there for he gave me minimal information on what was going to be included in the charge. Once my car was ready, I went out to my car with the person that drove it out of the service department becasue I wanted to see how he was going to replace my air filter. While approaching my car I noticed a large "black" stain on my drop top. I informed that person and he said he would take it out back and have the stain removed. He proceeded to replacing the filter and upon completion took the car back and got it cleaned. I went back in to speak with the service person, but he was not at his desk, but I wanted to let him know that he show have been the one to inspect my car upon arrival and departure from the service area to ensure the car came out the same way it went in. As I went to check out the cashier asked me to verify my information on the invoice had someone else's address listed. I told the cashier that I had verified my address when I checked my car in. She proceeded to write my address on a piece of paper. I told her that I would a new invoice printed with my correct address. She snapped and said, "Well I'm going to have to call you back up in a minute". This is my problem, I was there approx. 2hrs. paid $375.+, received bad service, and still I have to wait becasue someone didn't do their job right the first time. I would hope that whomever is reading this review is a take charge type of individual that will understand that we as customers can go anywhere for service. Customers usually return when they are satified with your service and is treated with respect.

saintfan Apr 12, 2010

It started off nice. Was looking for a new Prius which I know is hard to come by. They quoted a fair price and I put a credit card deposit down and was told it would arrive in about 3 weeks. Well no calls and when I finally asked what happened I was told by a woman on the phone that the car was damaged and could not be sold. Well I had the VIN number and found out it was NOT the truth. (NEVER LIE TO YOUR CUSTOMERS).They never owned nor had that car to sell. Then it was the old bait and switch routine; take another car like it---Stood my ground; knew which color; features I really wanted and was willing to wait a little for the right car. When I didnt hear back I went back to the dealership in person. Out of nowhere the car I wanted appeared but I would have to wait another month; and the price changed a little. They took off some features to get the price down. Then was razzle dazzled by them telling me they would throw in a free treatment for the the leather seats only to see on the invoice they padded the number a $100 to cover that cost. Then was hurried into the finance dept. and told to sign papers to guarantee the car. When asked for copies of the agreements and loan papers was told not until the car arrives. Maybe this is legal but totally unethical. I would have walked away but I needed the car since I was giving my old car to my sister who didnt have one and lost her job and at the same time was dealing with my father critically ill in hospital far away. I didnt have the time to look for another car or dealership. They knew this and it played to their advantage. When the car did arrive I was happy but the next day the brake light came on; took it to the service department; turns out they never put enough brake fluid in a brand new car (So much for dealer prep charges of $600!)...It nearly ruined my Thanksgiving. Then was told by the Customer Service Rep I would be compensated for all I had been through with a refund of a service contract for oil and tire rotation that I purchased with the car yet was not allowed to pay for separately. When I finally went back to the dealership in person to get this refund was told no such refund was promised (should I have been surprised by yet another poor customer experience there?) I reported this all to their Corporate office. Was told to my face by the manager to not do business there again! Guess hearing the truth from a customer and it getting back to them from their headquarters was more than they could handle. Still waiting for my service contract to be put into their service departments computer after 6 weeks!!! Shame I have to do their work and be treated so poorly. The only part I regret is that the one person there that seemed to try to help --my sales associate Jason ---is blamed by them for the whole bad experience. It wasnt his fault. Throwing him under the bus is not going to solve this dysfunctional dealership problems. Everyone else around him should work on being up front with their customers if they truly want repeat business. Tell the truth; return phone calls; dont make people sign legal documents and then lock them up and close the door; dont make promises you have no intention of keeping. They are lucky they are selling a good brand of cars.

priuspurchaser Dec 17, 2009

I was given an excellent Internet price ($21,441) on a new 2009 V6 Rav4 by Cleo. I arrived at the dealership and was assured that the car I wanted could be delivered the next day, so I filled out all of the purchase and finance paperwork. The next day I was informed that the car they had sold me was gone, as the dealership that owned it had also sold it. They said they would do whatever they could to make sure I got a car. For the next four days the only time they communicated with me was when I called and left messages (repeatedly). Each time the comments are the same: "Well, because the end of the month just passed, there just aren't as many cars on the lots anymore. We really have to search to find the car you want." (Except most Toyota dealerships allow you to search the inventory in your region, and the Southeast Region has consistently shown 35-45 new 2009 V6 Rav4s available with exactly the same options as the one I originally "bought". In fact, several of them are less than 50 miles away. In addition, I checked the status of the car with the Vehicle Identification Number that was on my paperwork, and could see that it had, in fact, disappeared from the inventory. I fail to understand why *I* can find appropriate cars left and right, and yet they seem to be having lots of trouble doing so.) At one point the sales manager, Lewis, said that he might be able to offer me a 2008 V6 Rav4 Sport instead, because it had been sitting on their lot for 300+ days. He promised to let me know about it the next morning. Of course, the next morning comes, and there is no information at all on this car. I have gotten no further information from them, the end of the month has passed, all of the incentives on the car are gone, and now I have to start my car search over from scratch. My wife is 39 weeks pregnant, and I wanted to buy a new car before she goes into labor, as my car is not suitable for children, as it is 18 years old, and lacks many of the safety features common on newer cars. (I actually had a discussion about *this very topic* while I was in the dealership with Leslie, as my wife is obviously pregnant, and was with me at the dealership. In fact, they made quite a big deal about the safety features of the car for children.) I'm ready, willing, and able to buy a new car, yet this dealer has fumbled every opportunity to actually sell me a car.

jaberwok May 3, 2009

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