They were very flexible and got me on the road with my new car as quickly as possible. All the staff were friendly and helpful.

Scheduled an appointment for 9 am for airbag recall. Dropped vehicle off. When scheduling the appointment I was told it would take about an hour. Dropped vehicle off at 9 am. Did not get a call from service advisor so I called at 11:45 am. Dealership could not locate service advisor and NO one could give me a status update but him. Finally at a voicemail at 12:25 pm from service advisor who stated that he had been trying to call me but my phone goes straight to voicemail. If that is true, why would you not leave a voicemail? That is what voicemail is for. When I checked my call log, the first call came at 12:14 pm. That is 11 minutes before he decided to leave a voicemail. Still, why did an hour service take 3 hours?? Then service advisor state he had been trying to call. Call log shows 5 calls starting at 12:14 and on the sixth call at 12:25 he decides to leave a voicemail. Duh?? After getting to dealership to pickup my vehicle I learn that the service manager was my former service advisor from the dealership where I purchased the vehicle. I never, ever got service like that from him. He needs to train his advisors like he was trained or performed.

Very helpful and friendly. I would recommend them.

First, the employees were very courteous once they decided to ask me if I needed help. I saw five employees sitting at their desk staring into space. To be fair they may have been waiting for something specific. I was in for the initial 5,000 mile check. I waited for two hours for a tire rotation. The dealership was busy but two hours for just tire rotation was excessive. My next visit will be for an oil change. I cannot imagine how long that may take. The maintenance is free of charge to me, but MY time is valuable to me as well.

My service advisor was “Dennard”, I was completely satisfied.

This was the worst experience ever. They are normally better than this. I waited 2 1/2 hours (with an appt) they never came in to give me the status of my vehicle. After getting up asking about my car the service advisor told me they were wrapping up with me car when the whole time my car was sitting in the front of the building in a parking spot completed but no one never came to tell me. I talked to the supervisor it was no better. He listened to my complaint but wasn’t concerned at all. I have been coming to get service from here for years but will not be back.

Staff exceptionally professional and friendly. Made me feel welcome as a return customer.

A very bad experience! I would give a Zero if i could. They had a price online that was ~8k lower than the actual price they were offering the car!! False advertising at its best. Classic car sales. DO NOT DO Business with this establishment. Additionally I have read responses to bad reviews from AutoNation saying the customer should reach out to the GM but shouldn’t the AutoNation Thornton Road GM reach out to us THE CUSTOMERS to make things right?

I really appreciated the help Ricky gave me when I brought our Rav 4 in for servicing. He took time to check what needed to be done and explained it to me. After the car was finished he explained what they had done and that I had one more free tire rotation. I appreciate the awesome service!

Great experience. Worked hard to get what I needed.

Great experience from start to finish with Matt M. He really listened to what I wanted and gave me the best options. I love my car and am impressed with the customer service I received from him. I definitely recommend asking for Matt to help if you are looking to buy a car.

I WAS PLEASED WITH PROFFETIONALISM AND THE TIMELINE EVERYTHING WAS DONE.

The lobby and bathroom both need to be cleaned. It took over 2 hours to get a scheduled oil change. JUST an oil change.

I worked with Matt Metts to get my new Camry and he was amazing!!! He was very patient and worked to get me exactly what I wanted. I couldn't be happier!! I highly recommend working with Matt Metts, he is one of the best.

Do not purchase from this auto nation. They have the worst custom service. They hang up the phone on you and are clueless to every question asked. They gave me a temporary tag and never sent me a license plate and when I called they were rude and kept giving me the run around. Take your business elsewhere!

Dwight the salesperson was attentive knowledgeable and helpful throughout the process

quick concise experience

Anthony was extremely professional and helpful. My air conditioner was not working properly. He was amazing!

I took my Highlander in for a recall on the low pressure fuel pump; I had the engine air filter and the cabin filter replaced as well. I was in and out in less than 4 hours. The facility was in great condition and cleaned twice a day in these challenging timed, My overall experience was phenomenal.

Always give this place first shot since it's closest but I've purchased 5 Toyotas elsewhere.

Brian is super awesome. Went above and beyond to sell me a toyota today. Love toyota tundras.

GM - My experience with AutoNation Toyota by far has proven "twice" to be horrific. Monday, July 13th, I received a Final Recall Reminder for my 2013 Toyota Avalon. I called the AutoNation Toyota, Thorton Road to set an appointment. I was told that I would receive a call back the next day from a recall representative to set the appointment. I did received that call the following day to set the appointment for the recall and oil change on Wednesday, July 15th. I arrived at my appointment a half hour early, with no expectations because I was early. A service advisor asked my name, look me up in the system, asked me to standby while he located my service advisor. Let me just say that my service advisor was not very welcoming and his customer service are skills null and void. ZERO! To much to tell. Issue: After leaving the dealership I felt uneasy about my experience and the service I received. After running errands and heading to work I looked to see when I should schedule the next oil change. I notice there was no sticker. I said to myself, maybe the technician forgot to put the sticker up there. But my gut told me something different. I made a conscious decision to check the oil in the car and discovered that the oil had not been change and was low. At this point I'm livid. The customer service is bad and the service I'm paying for, was not done. This neglect can cause severe damage to the engine of my car. This treatment is absolutely unacceptable. History: Some months ago (last year), I came in for a routine service oil change, tire rotation etc.., minor things that don't take a days work. Because there is no courtesy shuttle, I informed the service advisor that I would have to Uber or Lyft to work but as soon as the car was done, to call me and I would come right away to pick up the car. He NEVER called. The next day, he still didn't call. I called to ask what was going on, he said, "oh your car was ready yesterday." I asked why didn't he call, no real answer. I told him that was very inconsiderate and disrespectful. When I arrived to pick up my car, he looks at me as if the issue at hand was my fault. Once again, I shared with him that he was very inconsiderate. He then said, "I'm sorry, I'll take $10.00 off your total bill." I told him then, it's not about the money and you're completely missing the point. Frustrated with him and the I paid the services and left vowing to never come back.

They didn't have enough inventory due to COVID-19. They are pretty big dealership and have nice and friendly people. However, they have typical old school sale system. They like to go back and forth with their price. Not a big fan of that sales strategy.

The professionalism and the care provided for my car was amazing!

The service center rep was rude.

Wonderful service, great customer service, but I really miss my coffee....

Everyone was ver polite and helpful in every way possible. They kept me updated on the progress with my vehicle and were most accomidating!

Brian was excellent. He waited and was very patient with me thru the whole process. He got me exactly what I wanted. Thanks Brian !

I've liked the service. Each visit has gone as expected and I've not pressured to do extra services that aren't needed.

Fast and efficient. The staff was outstanding and everything was done with a smile, which is very welcoming.

1 year later and my car has a recall. Scheduled an appointment to get recall fixed not knowing that it will take hours to get fixed. I figured, Toyota would provide a loaner car but apparently they don’t???? So I’m very disappointed that I’m already inconvenienced by having a recall a year after purchasing vehicle and I have to stay waiting for hours with no transportation. Very disappointed with how Toyota handles recall situations and quite frankly I have never heard of a dealership not providing loaner car for their customers who don’t have transportation for the time being. Kind of regret purchasing a Toyota.

I purchased my mom a car from this location and she was not happy with it at all. The GM Mohammad was so nice with helping her find another car. Curtis the salesman was very Patience and understanding that she didn't want the car. They really wanted to make her happy. Everyone at this location is very friendly and Patience. She left here with a car she loves and a smile on her face. Thank You to everyone that helped her, it's greatly appreciated. I highly suggest this location to anyone thinking of purchasing from AutoNation.

I was prepared for my expected wait time by bringing my DVD player! I was pleasantly surprised when they called my name letting me know my vehicle services we’re complete. They had completed service maintenance and a wheel alignment! Thank you my vehicle handles better and I added mid-grade gas to my tank which was 3/4 low at the time. My vehicle runs better with more power!

great experience buying our new toyota camry from autonation

Do not use any auto nation dealership for anything- Do Not Buy any used car or Warranty The General manager is a LIAR- they sale used cars knowing they have problems- They sold my daughter a car they never inspected, told me twice it was done- she drove it off the lot and the engine light came on- 3700 to fix, they said they would take care of it then stuck us with the bill- the BS warranty they sold us for 2k did not honor the repairs either. Go to any other dealership just not a Auto Nation Dealership

I made an appt for 9:30AM for an oil change. I arrived at 9:25. Normally, it takes about an hour, so at 10:45 I approached the service attendant to inquire the status. He told me the shop still had it and he would call me when released. At 11:15 the service attendant told me that the shop is running slow due to “Covid furloughs.” I did not ask what that meant, but I guess they are not staffed back to normal capacity yet. I was annoyed with the wait time and wish I was just told about staffing and wait time when I made the appt.

Dusty is awesome! He is very professional and he made sure that I understood and received the best care possible for my car. I’ve been to other dealerships and have not had a great experience so I was pleased with the staff overall. I will definitely continue to bring my vehicle here for servicing.

Excellent service... ALWAYS !!! I have purchased my last two autos with AutoNation Toyota Thornton Road and will continue to go back. GREAT staff !!!! Highly recommend !!

Bought a car from them two days after I make the first month payment it breaks making ah everyday left turn to work and now they not holding up to they 90 day warranty and fixing my car and now I don't have a car going to lose my job and they don't care so get a car somewhere else!!!! please they will ruin your life!!!

Good customer service and timely delivery of service

Easy to deal with. No hassle buying experience.

If your going to AutoNation in Lithia spring go see Dusty. He was fast, efficient, and courteous. I will go back and see him every time.

My service was completed the same day my car was towed !!!! Dusty was awesome with communicating everything to me and his level of professionalism was phenomenal!!! You’ve all gained a lifelong customer!!!

The service advisor worked with me to bring my car in to have a recall taken care of. Since I am a senior citizen and was practicing social distancing and wearing a mask, I was concerned when I was told that they were not wearing masks. However, they made adjustments as for as social distancing and the service advisor did wear a mask when checking me out, which I appreciated.

I went to Auto Nation Toyota Service Department to have a bulb replaced and to have a recall part replaced. The service department advisor was professional, helpful and courteous. It took less time than he had predicted. I was happy and felt confident that the work had been done properly. I always get my repairs done here at this location.

Anthony Ortiz and Keith Russ gave us the greatest hospitality. Laid out all our options for a used vehicle and helped us get a better deal on a new car. We are forever grateful for what they did for us. Happy with my new car!!

David Howard took great care of my vehicle and provided me with clear answers to my questions. I was pleased.

Excellent customer service and very professional.

This is my go to spot in Georgia for all my service needs.

great and fast service.

On May 18, 2020, I went to AutoNation Toyota Mall of Georgia for my 8:00 a.m. appointment. Once checked in, I was informed that my car was under factory recall. I had to have an airbag corrected. I was told it would only extend my wait time by approximately 45 minutes. I would be out of the dealership in about 90 minutes. I waited greater than the allotted time and was told my car was ready only after seeing it get parked and waiting an additional ten minutes before going to the service desk to inquire of its status. I presented a coupon for 25% off all parts and labor. My final bill was $44.17 for a synthetic oil change with 25% off. That bill is not accurate based on online prices. Additionally, I was given my keys and a paper with no explanation of what as written on the paper. Reading the paper as I got back toward my car, I notice there were recommendations on the paper that indicated I’d denied service when I was not informed of the recommendations. One such recommendation was changing the brake fluid, which was done the day prior. I went back to the counter to inquire about the services and was briefly given an overview of the recommendations. When I got back into my car, I notice everything that was in my center console was dumped on the front passenger floor. Later that day, I discovered the back of the middle console was removed and placed on the rear floor. I went to work and called the dealership requesting a manager; after a two to three-minute wait I was told the manager was too busy to come to the phone, I would receive a callback. On May 21, 2020, at 2:40 p.m., after not hearing from the manager, I called back and was told the manager was moving cars and unable to come to the phone and again told I would receive a return call. I am extremely frustrated at the lack of professionalism shown at this Toyota dealership.

Our salesman was super nice and made sure we completely got all questions answered. Inventory was very low due to the corona virus, but they were able to locate just what we wanted.

I am so disappointed in this dealership. I reached out to them a week and a half ago to schedule an appointment to fix the recall on my Toyota. They took my information and said they would call me back to schedule. After a week with no call, I called again. The woman said it can take 24-48 hours for them to contact me, and I explained it had been a week. All she could do was take my information again and send it to the department as urgent. 48 hours later I still have not received a phone call - this dealership obviously does not see fixing recalls as important. Thankfully the Toyota dealership in Kennesaw was much easier to reach, and they got me in same day.

Big THANK YOU to Mr. Joe Brown for helping me purchase my first vehicle this week! He answered all of my questions and made the whole process go as smooth as he could. I would most definitely recommend going to see Mr. Joe if you’re in the market for getting a new car! #firstCar #firstTimeBuyer #SmoothTransaction

They were very nice and had great customer service.

Too slow! I had a appointment at 8am arrived on time. I was told the service to my vehicle would take 20 minutes. I did not leave until 9:44. Please do better!

David was great! Very helpful and efficient. I will take my car back there.

Very informative and great customer service

Vehicle we were interested in was not in totally sellable condition so we passed on it. Sure, it's used, but copious amounts of rock chips on the hood coupled with a replacement tire that didn't match the other three tires was too off-putting for us to pull the trigger. They were, for the most part, courteous and professional throughout our time there. Lots of places to buy cars from, we'll press on.

Advisor David Howard was excellent. Took care of my every need and got me in and out without issue.

Love the service and personal care of this place! ❤

I had a recall. The call service was polite but did give the wrong estimated time for completion. Upon arrival my service representative was very helpful and although I was told by him it was a 2 hr job instead of the 50 minute the call service told me, he still had me out of the in an hour! I was very pleased with his understanding of my time.

Several folks were without a mask, but did stay apart as much as possible. Hopefully will be better next time. It was difficult to get phone contact to see about having vehicle picked up.

I recommend that no matter how much it costs take your Toyota to AutoNation Toyota Thornton Rd to get serviced... GREAT SERVICE AND PROMPT.

Several folks were without a mask, but did stay apart as much as possible. Hopefully will be better next time. It was difficult to get phone contact to see about having vehicle picked up.

Excellent customer service

Rick is my service representative he treats me well.

I'd like to service tech Ricky Taylor was/is the most helpful, most knowledgeable tech with excellent peoples skills. He is the go to guy at Auto Nation on Thornton Road, Lithia GA.

Great experience. Agent was professional

Staff are friendly and courteous!

I payed for expensive parts for my car and they didn’t put the parts on my car. I waited for more then 2 hours to get the job done and it’s still incorrect. The customer service is horrible and their employees need more training because they are not knowledgeable.

It was a bad bad bad service in service department

My experience at Auto Nation was positive and pleasant.

Buen servicio atención al cliente la persona que me atendió fue muy amable y eficiente desde mi llegada hasta finalizar el trabajo

Excellent service, nice people

No haggle price means you pay top dollar for their vehicles ! The manager would not disclose their fees associated with the sale. Why ? This is used by many auto dealers so they can overcharge you. Do not do business with a dealer that will not disclose their dealer fees unless you want to get ripped off. Bottom line ! They did not want me as a customer because I knew how they screw their customers. A very evasive and corrupt dealer !

Frantz was outstanding to work with. He made buying a truck real easy! He was professional and courteous!

It was awesome and I never regretted I was there. I?d loved to come over and over again and even recommending friends and families to patronize

From the time I pulled up, Joshua was quick and made sure to have me all set with my appointment. Techs were wearing masks and they even provided picnic tables outside to help accommodate social distancing needs. Great job Toyota, one of the best service visits I've had.

AutoNation Toyota @ Blairs Bridge provides top notch service - I've been a regular customer since 2004. I trust Dusty with all my car care needs - he is great to work with!

fake online prices I will never buy from them again !!! made me feel that I got the worst credit score in the earth!!!!!

I have been here all day. They are thieves and liars. Sales department...service department are all crooks. As women going into a place like this please be knowledgeable about what's going on with your car. They will try to sell you a six for a nine. Damn Thieves!

Mal servicio en el área de mantenimiento

Yo hice una cita para un sábado para hacer un cambio de aceite a mi auto a las 9am y cuando llegue el sábado me dijeron que no estaba registrado la persona que me atendió no fue nada Amable al contrario se pesimo no recomiendo este lugar para nada

They honored my busy time by taking the car in and delivering as scheduled. I have been taking my Toyota vehicles to this dealership for some time and have always had a good experience.

I recently posted about my experience at the service center. The manger Steve reached out to me to sincerely apologize. He assured me that my future visit would be great. I appreciate him being so understanding and apologetic. He has regained my business, I will be return to Toyota Thornton Rd for my vehicle services. Mishondra Crumbley

Great customer service, I have both purchased and brought my vehicles for service there. Jose at sales and Ricky at service do a great job and I will be back again. We love our Sienna and Camry!

Ricky Taylor's service team was great!

This was the worst car buying experience my husband and I have ever had. I searched online for a vehicle and was contacted by Dwight. He claimed they had the vehicle I wanted on the lot and emailed me a link to view that particular vehicle. After clicking on the link, I saw that the vehicle said it was “in transit”. I questioned Dwight about this, and he stated the vehicle would be there when I arrived. This correspondence was on a Tuesday, and we made an appointment to look at and test drive that particular vehicle on Thursday. We arrived at the dealership Thursday at 3:30 pm, and the vehicle we spoke about was nowhere to be found. Dwight acted like he had no idea what had happened to it and tried to sell me every other color vehicle under the sun when I specifically stated what I wanted (by the way, I had to restate what I wanted at least 5 different times). After already being at the dealership several hours, Dwight claimed they had found the exact vehicle I wanted and they could get it to their dealership and him deliver it to our house on Saturday. We signed papers and finalized the loan with an understanding it was a done deal. We then left the dealership around 9:30 pm-we had been there for 6 hours...most of this time was spent just sitting at Dwight’s desk wondering what in the world was going on. Well, today (Friday, May 29th), I received a TEXT from Dwight stating they were unable to get the car we agreed on and there was not a single one similar to it throughout all of the Southeast region. Keep in mind, this is all through TEXT. He continued to ask me if I would settle for a vehicle in another color, and I told him no. I asked for a manager’s contact information, and this was Dwight’s response: “They gonna tell you the same thing I'm telling you now, would you like to just hear the same thing I'm telling you from a different person okay.” Excuse me, but when someone is spending thousands and thousands of dollars and you are trying to earn a commission and livelihood off of their purchase, you don’t speak to a customer like that. During my texting conversation with Dwight, Wesley, the finance guy, called me trying to smooth things out, and I honestly can’t say enough great things about Wesley. He was very polite and did everything he could to try and close the deal, but after experiencing Dwight’s unprofessionalism, I was no longer interested in them locating any kind of car for me to purchase. Instead, I located the exact car I wanted at a different dealership, and we now have it sitting in our garage. However, we still have to go through the trouble of returning the loaner Toyota Highlander that Dwight gave us, while promising he would pick it back up from our house when he delivered the original car that we had “purchased”...when I asked Dwight when he would come get the loaner, his response was, “You can drop the truck off”, and that’s the last correspondence I have from him. No apology, NOTHING!! We were lied to MULTIPLE times throughout this process, and if you are reading this, save your time and take your business elsewhere.

I purchased a Highlander from this dealership 2 days ago. My sales person was Czech Mills and we worked with Winston also. I had a good experience and love my new car. Thanks for your service and help.

Joshua is a great service rep. He always makes sure my car gets everything it needs. I always leave with more car knowledge and satisfaction that my car is fixed and handled with the greatest care!

I added on inside sanitizing and paid for it. I didn?t know about the service until I got there, so my car needed vacuuming. However, I was surprised that it wasn?t vacuumed some since it was sanitized. Why call it sanitized if the floorboards weren?t even vacuumed?

I recently bought a certified used RAV4 from this dealership. Nate was wonderful to work with, as were the other employees I dealt with. The facility is nice. And I love the car!

If only I had time to sit a few hours just for an oil change, other then that they would get five stars!

Prompt and friendly service. I was in need of a new battery and was actually frantic. I was assured they would check out the car to make sure that was indeed the problem and not to worry! Although it was quite a busy afternoon, my car was checked and thankfully I received a new battery.

Anthony C. was 100% superb in communicating, professional, kind, informative and prompt and I felt very much that he and the team had my back during the service of my automobile. If I was not moving out of the area, I would be a repeat customer for life. Thanks Anthony!!!!

I'm thankful for Thornton Rd.,auto nation Team Toyota. My services specialist, Duston is a super great guy. Duston made me feel comfortable in assisting me, reassuring me that all my needs will be met. Team work makes the dream work. Auto nation Team Toyota Blairs Bridge Rd., is customer friendly and always rise to meet your needs. Thank you, Russell. and the entire Toyota services specialist.

I had a great experience with first-time car buying at AutoNation Toyota Thornton Road. The staff was super attentive to my needs and they were completely transparent about the features of each vehicle I inquired about. This location has a great fleet of vehicles of all models and all different options - I am so glad I went here the purchase of my first new car!

Phenomenal customer service, car was in great shape. Came in expecting a 2016 Camry SE but one of Autonation’s employees saw too many problems in that car and brought forth the 2017 Toyota Camry LE model. The car is very smooth and was priced very reasonably with relatively low mileage. I highly recommend coming to this Autonation if you are looking for a good deal. They repair the car and check for any issues before you take it out the lot so your vehicle will be all good upon purchase.

I took my new car in for the first service. They told me it would be no more than 90 minutes, so I decided to wait for it outside so I could socially distance. When I went in to check on it after 90 minutes, the service advisor said he needed to go check on the progress. He came back and told me that the ticket never got picked up and the car hadn't been serviced!!! I was livid because this happened to me previously when I had my older car!! They completed the service in about 30 minutes...hmmmm, I wonder?? I bought my 2019 Camry here and was pleased with that experience, but I think I may need to go elsewhere for my remaining services.

Great service and i would recommend other to this dealership.

Had my Toyota Avalon serviced yesterday and was extremely pleased with the quality and timeliness of service and the professionalism, courtesy, and helpfulness of Service Advisor D. Freeman, who kept me informed of the progress of the service and responded to my questions.

Dustin was so helpful!! He isthe opnly technician I feel comfortable with when I get my car serviced.

Awesome experience . The staff provided excellent customer service. I was very pleased with the repair time.

Great service

I came in for a simple recall remedy/repair on 05/09/2020 at 12:30pm and I left with my belongings gone through and papers that pushed for me to come and spend more money after already having the car serviced here within the last year for $3k+. Unless it is an emergency, I will not be back. Seriously, if you're going to go through someone's things then you should at least put everything back where it was instead of on the floor and shoved in random corners.

Great service for my Toyota and Lexus. Deb was awesome and Andy the service manager is the nicest guy. Thanks

In the past I’ve had a good experience with the service dept, but this time, it was clear they were not prepared to re-open. I’ll only highlight primary concerns. 1) Since I fall in the high-risk category for Covid19, made the earliest appointment available (I arrived at 8:17AM); however, I did not leave until after 11AM. 2) Observably, there were no demarcations for distancing. Although some in the waiting area left a chair between themselves and the next person, clearly the number of individuals waiting did not allow for safe distancing. Since the waiting-room seemed like a Petri dish, I chose to remain outside at one of the many pick-nick tables on the property. Until that too soon filled with individuals seeking a place to sit while waiting for their vehicles to be serviced. 3) The gentleman who, handled my keys and paper work, checked me out did not wear mask nor gloves. 4) There wasn’t an alternative offered.in place for signing, i.e., a sign-less system implemented (akin to some other businesses) to protect clients (thank goodness, I wore a mask and gloves). 5) In the past, there were protective paper mats and protective paper seat covering in driver’s seat used by service my vehicle; none were used this time. My vehicle was serviced, but because of the aforementioned concerns, I rate this service experience basic.

Very nice. Professional. Kept me updated. Got job done. Thanks. AutoNation and staff.

My family has bought four cars from AutoNation Toyota in Lithia Springs, GA. We have always found them to be helpful and knowledgable. The few service issues we've had have been handled quickly and smoothly. Most recently, Debbie Freeman in the service department went above and beyonto get me outside estimates on specilized work they did not perform in house. Good job, folks!

AutoNation Toyota was direct, convenient and professional. The staff was affable making the experience smooth and bringing the stress level of buying a new vehicle down to a comfortable level. I recommend them to anyone looking to purchase a vehicle.

I was 95% pleased. I was able to work with Anthony S. and he was great . The onslaught of COVID-19 delayed my stay at the service dept with a 2 hour wait. I would have loved to have taken the shuttle to continue with my errands during this time period but I was okay given our current health climate. It was a smooth transition once I was ready to check out.

Getting my vehicle serviced at AutoNation was a good experience. Robert was friendly, nice, and very customer service oriented and I would not hesitate to have him as my service person again as well as tell others about him and his great service that he provides. Thank you Robert for your service.

They’re always professional and prompt while servicing your vehicle

Great support from my service technician. He was kind and knowledgeable.

The guys at the Lithia Springs location are very friendly and provide excellent service!!!

My wife and I had an excellent experience at the Toyota AutoNation. We spoke with them prior and they had the car we wanted to drive ready and priced out when we got there. They made a great offer on the current car I was driving and made our decision really easy. One of the best car shopping experiences I've had. Mohamed and Dwight were great to work with.

The customer service was awesome and I didn't have to wait a long time for my car. Thanks.

I've always liked bringing my car here. The time might be a little lengthy, as with most places that do a good job, but not having to return because of the same problem makes the wait worth it. I had my brakes done at Pep Boys, first time I took my car anywhere besides Toyota, and I had to go back 9 times and they still didn't get it right. What they did do though was give me a refund without me requesting it. It seems that Thornton Road has fixed the problem, hopefully the noise doesn't return. I'm also impressed with that twenty five percent off on all service jobs until May 17th. My bill went from 461.00 to 334.00. We can all use a break right now so Thanks Thornton Road Toyota!!

Thank you for your help in purchasing a Highlander. You made it real easy. You got to a good price, responded promptly to my questions, and got the right car to the dealership quickly. Everyone we encountered was friendly and made quick work of the process. You have a great team of people at AutoNation that made our experience a pleasure. I will definitely recommend your dealership when my friends ask about where to buy a car.

Chelsea Carter is an awesome salesman. She genuinely connects with you and takes care of your needs. She was very patient and kind. As well as customer service in general. Definitely recommend buying a vehicle from this location! 100% will take care of you!

My experience was great! They were professional and personable which is refreshing during this difficult time.

Even under the pressures of negotiating, their team always kept their cool and made us feel warm and welcome. They are extremely knowledgeable and hospitable. You do not find this kind of professionalism and customer service these days. I have never been able to purchase a car and be driving it home in under 4 hours. Will never have to look elsewhere.

I went for an oil change. I understand that it usually takes longer than expected but he told me 1 hour and it turned into 3. Also when I got home, there was 3 large oil spots on my car where oil was spilt on the car, 2 of which was on the back doors. It was totally obvious it was oil. I can’t understand how this happened and when I called back and spoke to my service guy, all he could tell me was he don’t know how it got there and to bring it back for a wash. I will go to another Toyota place for my service from now on.

This service location is superior in customer service above all others I have done business with. They bend over backwards to make the customer satisfied and they are all super friendly! I absolutley love Steve Deegan and Mr. Phillips!!

In and out with no problems. I was apply to social distance.

Worst experience ever. Ran my credit when i asked them not too. Rude managers.

Great experience. The staff was very helpful at the service desk especially Anthony. I didn’t catch the first guys name who pointed me in the right direction as this was my first time getting serviced at this location.

I have been an AutoNation customer for many years and have been very pleased with my service. However, I was beyond delighted with the customer service I received from Debbie Freeman, Service Advisor, on April 20-21, 2020. I was quite upset that my 2018 Avalon that I have owned a little less than 2 years and only had 10392 mile had a failed battery after having had two roadside service calls in 2 days, I found had a defective battery. Here it was in the midst of COVID-19 and as a person in the vulnerable population I was afraid to bring the car in and wait in the service area for fear of exposure. Additionally how would I get car there (tow) but how would I get there? Deb calmed me down and explained that my coverage allowed for my car to be towed to the service department, battery replaced, and car returned to me. All safety precautions would be taken. She put in the service request and allowed me to call her. Everything was done timely and with warm, friendly care and courteous regard for a somewhat frantic senior citizen who was already stressed in these horrific times. Thank you for your great service. GwendolynCampbell

Service center really cares about their customers!!

The Salesman Joshua was the best I was very nervous about purchasing my first new car off a lot I was going in to look a 2018 Chevy impala when I tell u Joshua ease my mind up and made me very comfortable and I ended up walking out with a 2020 Camry

My experience was the best by far. Mr Matt Metts, was the best car sales man that help me through a million cars to find "Then One". I am glad to say he is a great person. I appreciate him and all his time he put into helping me. Thanks Matt!

The Prius was dropped off for only a diagnostic to be done because after the accident the Master Warning Light would pop on and off. After we got the Prius back from AutoNation, Duston Greenway, the light completely stayed on. Also, when I picked up the car there were three (3) other lights that appeared that weren't on when the car was dropped off to AutoNation. My mom and I tried to speak to Duston Greenway about this but he was so arrogant and didn't want to talk to us about them. The three additional lights that started showing include: the VSC light, the Break Sys Warning light, and the Hybrid Sys Warning light. The car is not operating the way it was when I dropped it off. Also, there was a Satisfaction Service form given to us that was already filled out, but not by me.

Drives good and smooth the Toyota Corolla

Auto nation was prompt in getting what I, need and fast

Best experience ever Andy Phillips made everything right

Brought a used Chevy tahoe back in January of this year and before I made my first February payment the transmission went out on me and my kids on 85 North, it stopped pulling and we was stuck with fast moving traffic luckily a truck came by and pushed us off the highway. The next day I started calling and they gave me the run around from the managers to the service manager Josh for over a month. He was so rude and unprofessional yelling saying “Well it’s no warranty and you gonna have to pay $4700 to fix it”. I tried to explain calmly as I could that I haven’t had the Suv a month yet but he didn’t want to hear that. Finally I talked with a manager who said that I had a warranty to bring it in. So I had to tow it in myself from over an hour and 54 mins away and it costed $410.00. Kept Josh and he finally said that he seen it had a warranty and it has been there since March 20, 2020 and I’m still getting the run around to the exact day it will be fixed. It’s now April 8, 2020 and Not once have I been offered a rental or anything. I WOULDN’T RECOMMEND THIS COMPANY TO ANYBODY.

I received excellent service when I came in for my oil change on 4/7/20. Everyone was great, especially Andy!

The Service Was Outstanding, Staff Friendly And Anthony My Service Advisor Was Exceptional.

Thank you for quick and reliable service during this time while everyone is quarantined.

Even though I was greatful of what all was done to get me in my car if it was for the help of the Gm the after experience would have been horrible! It felt like once car was bought you no longer matter as a customer..... one hand doesn’t know what the other hand saying or doing... lots of broken promises made and dishonored before and after purchase again I do thank the Gm for helping me but the car but I will never purchase from this location or refer anyone else

Joshua is Absolutely Amazing; an asset to AutoNation of Toyota

It wasn’t easy in the beginning due to the first SALESman being very pushy. After seeing that I wasn’t gonna succumb to the numbers he was giving me he turned me to another salesman. This salesman was named Joshua and he was a good guy and I would highly recommend asking for him. Joshua was very attentive and he stayed until the deal was done and I got the keys to my new Camry. Mr. Keith the sales manager was also a very good guy he kept coming over talking to me not about the car or sales which I really appreciated. Even though it took 4 hours to get the deal done, overall it was a good learning experience as a first time buyer.

Mr Joshua Oyebade was very helpful and worked with us based on our preferences. He really made us with the kids felt at home and comfortable. He promised that we were going to get a vehicle before leaving and we did. We are so happy about our RAV 4. Me. Joshua his a very good representative.

Everything! I bought a used vehicle it was the worst mistake I ever made. I was forced or was told I had to purchase add-ons in order to purchase the vehicle. Problems with the truck had to fight with them to get it fixed with the dealer warranty that came with it. Tried to talk with the general manager for over a month now or longer still no response and will not return my calls

My purchasing experience at AutoNation Toyota was excellent. The sales person was knowledgeable about the vehicle we purchased, and I have already recommended the dealership to friends. Great job AutoNation Toyota!

Sam did a excellent job finding the vehicle I wanted. I requested a Toyota Camry that was manufactured in Japan. He did a state wide search and found one for me. Rodney showed me the vehicle and features. The team was awesome. If you ever want a specific vehicle Autonation on Thorton Road can help you. Thank you so much, I’m happy.

Muy satisfechos con el servicio que brindan ah las personas que nos atendieron Ariel y a junior un buen servicio

AutoNation In Lithia Springs Georgia was Awesome! I am very happy with my purchase and their expert knowledge. Jorge Gamboa was very knowledgeable and made me feel very comfortable. Jorge answered every question quickly and precisely. I will be using them with my next purchase.

I got a great on my car at AutoNation! Luis took care of me through out the process.

Great exprience with sales professional keep up the great work.

They are very thorough and they helped answer questions that were asked

My experience was awesome , my service person was very prompt and perfectional. He answered all of my questions.

Very satisfied with the service On my car in a timely matter and The tech taylor that gave me Summary of work to follow up with Later which he explained very well And took under consideration

The worst dealership I’ve ever dealt with. Highly inappropriate and unprofessional. I regret upgrading my vehicle. Way too many credit inquiries for one finance.

Very quick deal in and out in three hours great person to work with

Great customer service, Didn?t have to wait a long time. Anthony Cox was great

Purchased a 2020 Avalon Hybrid Limited using USAA car buying service. Dealership reached out to me via email while on travel in FL with the vehicles that matched my search. I worked with Stan Gawronski (Sales Manager) and his team via email to negotiate price, schedule a visit and iron out detail for a 2-hour vehicle pickup at sale. Stan provided exceptional service that stood out as a manager who leads by example by showing his sales team how to provide customer service with attention to details with out the added sales pressure. The day we pickup our car we were in at 9:00am sharp and on the road home at 10:04am. Stan introduced us to Kawanna Woods on the sales team who walked my wife through all the new features in our third Avalon since 2015. Kawanna provide my wife and I her undivided attention and skillful knowledge of the 2020 Avalon. She was well versed in the vehicle we selected and offered a seamless review of the vehicle updated options noting the Toyota quality that we have come to love and expect in the car. Our time in finance was pleasant with the normal up sale that slowed down the purchase process, but we enjoyed our conversation and the smooth and easy electronic signature platform. Overall Stan and Kawanna are an exceptional professional team who provided a benchmark level of TOYOTA sales that should be emulated in every dealership. Well Done 👍🏾! “Ask for Stan or Kawanna next time you are on Thorton Road”

Found the car I wanted on autotrader, confirmed it’s availability and made an appt via text with the dealership, bought it that day. Luis was great! Had never been to the dealership but would definitely buy from there again!

Very friendly and willing to work with you ! Ask for Tony got me in a great car

Very informative and not super pushy. Was willing to email and communicate before hand so the day of was much easier. I really enjoyed working with Marc and Stan.

Very friendly but I took it in to get brakes and rotors checked. They serviced the vehicle went to leave and they didn’t check the brakes at all. Disappointed that day but over all they are clean and friendly

Had an issue but they went above and beyond to resolve it.

My car buying experience at AutoNation Toyota on Thorton Road was a truly delightful experience. The employees were nice and very helpful, if they couldn't answer a question themselves they quickly found someone who could. I would definitely buy from them again!

Highly recommend , Service Advisor Ricky Taylor always give 5 star service, very professional, knows his job very well, very efficient, have you in and out, less wait time, he is my go to person.... highly suggested!!!

I had A wonderful experience and with my appointment, the service was really quick! David was awesome! Would recommend to any Toyota owner!!

Ricky does a great job providing customer service. I always request him when I bring my card in for service.

Had a great experience. Everyone was very polite.

Marc Clark is beyond fantastic! Called in to view a specific type of car, and he was able to work me into his schedule same day. I felt zero pressure, well informed, and the car was ready to test drive when I pulled in. The showroom is set up nicely and clean. Front desk people are very kind and quick at getting who you need. Information about price break down and other questions was sought right away with almost no delay in a returned answer. Very pleasant car shopping experience.

A great experience wonderful sakes and service teams

Had a great experience. Everyone was very polite.

I was pleased with the service. The service rep Ricky was a pleasure to work with. The mechanic went the extra mile to save me money which means the world to me. I love my 2000 Tundra and will use AutoNation Toyota on Thornton Road again. They replaced old fuel evaporation hoses, tailgate handle, and the brake light sensor + bulbs in a timely manner.

We took our 2005 Sienna here after the spare tire dropped off (the cable rusted out). The service department here repaired the tire holder the same day. Since there had been a recall for this problem, the repair was free. Communication throughout, by phone and in person, was efficient and respectful. Service technician Ricky Taylor also recommended a salvage yard where I could find a replacement spare tire, rather than trying to sell me one himself at dealership prices. This was a simple repair, but after this service I would consider returning for other repairs. UPDATE: Unfortunately, the new tire holder has a 5-sided nut (!) to raise and lower the spare tire. This was designed to prevent people from over-torquing the nut with power tools, I was told, but it also means a special adapter is needed or you cannot access your spare tire in an emergency. I was not told this but discovered it on my own, after I was home with the repaired van. I called in, but the technician didn't seem to know anything about a 5-sided nut. So I returned to the dealership... where I was shown that an adapter had been hidden away in a cubby hole in the back of my van. I took two stars off this review because (a) I wasn't told of the adapter initially and (b) when I called no one was able to help me, so I had to return to the dealer.

Anthony was my car service representative he was knowledge friendly and explained everything to me.

Debbie is really a nice employee. I will request her every time I need service.

Great service friendly will be back

Customer service rep great. Car returned with black grease inside and on outer door and hood. Didn?t come off after car wash . I have never had a vehicle returned so filthy.

The truth is that all things being the same the final price, is going to be very similar across dealerships on the same vehicle. What is left, is the customer service and attention to detail before, during, and after the sale. Marc and Matt went out of their way to make a connection, and earn my business by looking beyond the dealership for EXACTLY the vehicle I was looking for. When the vehicle wasn't available in the southeast, they were willing to monitor their inventory for as long as needed, to find it. There was no pressure regarding my timeline, and everything was on my terms. Ultimately, I got exactly the right vehicle at the right price. I think this was more of a function of the right people, than the specific dealership. I'm not sure what the experience would be if I had other associates, but I consider myself lucky.

Well I was almost over charged. I wish that there is a price list posted because how does the cost increase for an oil change $32. I was given a discount because I wasn’t receiving my coupons (wrong email in their system). Lastly I was given the wrong receipt for the service I paid for, and I had to come back to pick it up.

I would like to start off by saying my salesman Kaseem was excellent everything was great and I just love love my new Camry if I had to do it all over again I would with Autonation Toyota and Thanks again for everything

David was very professional and polite. Made me aware of all that was going on with my car. I will definitely looking for him the next time I come in. Thanks, Lisa H

Great service. My 10000 mile check-up went smoothly. In and out in an hour. Very satisfied.

The truth is that all things being the same the final price, is going to be very similar across dealerships on the same vehicle. What is left, is the customer service and attention to detail before, during, and after the sale. Marc and Matt went out of their way to make a connection, and earn my business by looking beyond the dealership for EXACTLY the vehicle I was looking for. When the vehicle wasn't available in the southeast, they were willing to monitor their inventory for as long as needed, to find it. There was no pressure regarding my timeline, and everything was on my terms. Ultimately, I got exactly the right vehicle at the right price. I think this was more of a function of the right people, than the specific dealership. I'm not sure what the experience would be if I had other associates, but I consider myself lucky.

The truth is that all things being the same the final price, is going to be very similar across dealerships on the same vehicle. What is left, is the customer service and attention to detail before, during, and after the sale. Marc and Matt went out of their way to make a connection, and earn my business by looking beyond the dealership for EXACTLY the vehicle I was looking for. When the vehicle wasn't available in the southeast, they were willing to monitor their inventory for as long as needed, to find it. There was no pressure regarding my timeline, and everything was on my terms. Ultimately, I got exactly the right vehicle at the right price. I think this was more of a function of the right people, than the specific dealership. I'm not sure what the experience would be if I had other associates, but I consider myself lucky.

Awesome service from all. Adviser Barbara was very professional and informative regarding my vehicle. Will return again for future services.

Great customer service. I was in and out! Everyone was friendly and willing to help. I will definitely be visiting again

Marc did a wonderful job answering all my questions.

I had a great experience looking for a new car and my salesman, Kenneth Reed made the process stress free and smooth. Thanks again!

I purchased my first car a few weeks ago from Chelsea. I got the 2020 Toyota Camry XSE. Everything went so smoothly! They were able to offer me the best deal ever with this being my first ever car purchase, so I was extremely happy with that lol. If you ever go to Autonation Thornton Rd., go to Chelsea, she’s cool!

Bought a Tacoma from Jorge. Great experience, in and out pretty quickly. Fastest I’ve ever bought a vehicle

Very friendly! Everyone made my experience painless.

Dwight and Jorge helped me tremendously to get into my new car. Appreciate all yall at Autonation Toyota

They are supposed to be improving in wait time, the last time I came in, it was quick, but not this time. On top of that being tortured in the waiting room by having to listen to the theme song for Baby Sharks on repeat. That might seem cute the first time but it gets annoying pretty quickly. I am a parent so I understand having to entertain your kids but use earphones so everyone else doesn't have to be tortured.

Tony Thornton is very professional and a wonderful salesmen. He got me in a 2020 Camry with no hassle. He is the person to see for your new vehicle.

This place is just amazing I bought my first car here back in November unfortunately it got totaled in February but nonetheless they still treated me as wonderful as they are The sales associates with managers the employees of this dealership are just fabulous to interact with they really care about you

I went in to get my car serviced and looked into purchasing a new car Tony was able to help me throughout my buying process. Tony was very patience with me he explain everything to me and answered all my question with clear and understanding answers. Tony did an excellent job getting me in my new Rav 4 2020 !!!

I had a horrible experience with getting my oil change at this location. I made my appointment for 5:30 p.m on 2.28.2020 I arrived 30 minutes early to ensure i wouldn't be late. Upon my arrival I was told that there were 6 cars ahead of me and that I would be getting my car back at the latest 7pm because that is when the service department closes. There wouldn't be another available appointment until Monday. I went to check on the status of my car at about 6:30pm and the service member said he would get back with me. I went back at 7pm and I asked again I got my car at 7:15 and had to wait 20 MINUTES FOR A RECEIPT!!! It was ridiculous some customers left because their vehicles hadn't been serviced yet. Would not recommend what's the point of an appointment if you have to wait 3 hours for a service that takes 45 minutes at the most. Follow up After my review customer relations reached out to me immediately and was very apologetic and interested in what could make my experience better which was timeliness. Alexis was very helpful and she even sent a gift from auto-nation which was much appreciated it. Had it not been for her reaching out to me i wouldn't consider going back but now I am way more open to it and plan to return to a better experience

Very pleased with the work done on my vehicle and the customer service.

I had excellent customer service from Tony Thornton he?s was very professional he explained the process to clearly about buying , had a lot patience with my situation and was very encouraging when I was feeling like I wasn?t going to leave with a new car in the end Tony and his team got me in a new RAV 4 2020 I was very satisfied with the service I received while I was there. Thanks !!!

Debbie was very helpful. I left my vehicle overnight, and everything was completed as promised the next day.

I came to this dealership because I wanted out of my 2016 Volkswagen, they don't hold up when they get high up in. A sales associate by the name of "Kawana Woods" who was very informative, patient, and very helpful. I don't think there's any other Toyota dealership I would rather go to. I will definitely buy my next Toyota from this dealershipand I hope and pray the sales associate will still be there to help me with my next purchase. If you're looking for a Toyota, please give this dealership a chance and especially Kawana Woods!!! 👍🏽👍🏽

Dropped my truck off for a simple oil change and took over 8 hours and terrible service, terrible communication will NEVER go back to this dealership

My salesman Tony Thornton was very professional he listen to what I wanted in a car gave me great selection of cars to choose from he was very encouraging through out the process of me purchasing a car I came in trading in a car that I was up side down in and Mr. Thornton and his manager did everything possible to make sure I left there in a new car in the end I left with a RAV 4 SE 2020 I Absolutely love my car !!!!!! I left a very satisfied customer l. Go see Mr. Thornton for your car needs he’s awesome to work with on buying a car.

Everyone was super helpfull and friendly. Both Kenneth Reed and Anthony were awesome

Dusty always handles all the services on my car. I wouldn’t wanna use anyone but him.

Just make sure you get with Anthony in the service department. He is absolutely great.

The experience is always superb. The team is so informative especially Anthony.

Customer service was amazing. Tailored to each customer

I went to the dealership today to possibly buy a car. I was informed that my credit would not be ran until we agreed on a price and they still hard hit my credit. I would recommend nobody to use this dealership, they are liars and now I have to pay the price.

Sales man was nice and did a good job explaining some of the aspects of the new car. The manager that did all the negotiations and financial conversation was condescending, repetitive, and overall not friendly. I had to return the next day to provide them with a second set of keys and his overall attitude was that I was a very unwelcome interruption. I like Toyota brand but my experience with this dealership left a bad taste! After my original feedback, customer service (Alexis) reached out and turned this negative situation into a very positive one. I have to say that their customer service is the best I have seen in a long time. Thank you for all your help.

Robert Pryor did an excellent job assisting us with the service of our Sienna.

I had some issues with the purchasing process but Alexis and the Director of Customer Service reached out and made a very positive experience after the fact. I really appreciate all they did to make the situation right! You guys rock!

Awesome polite and clean

I came in for a oil change and I was approach by Tony and Jasmine regarding a trade in. Wow I left there with a brand new 2020 car. From my first contact with Tony Thornton (Sale person) and Jasmine Jones to finishing up the purchase with Winston Elliott (Sales Manager, and Udama Tucker ( CFS Manager) was nothing but a great example of good customer service skills. Thank you so much for taking care of me. Autonation is lucky to have good employees like you working for them. :)

I dreaded the idea of buying a new car so after a day of going to dealership after dealership it was a joy to walk into AutoNation Toyota and meeting Jarmel and Dwight. I simply explained what I needed and Jarmel immediately found two cars to match he then called the sales manager Dwight in who took my information and said we are gonna get you in a car. If your desire is to have a hassle free car buying experience then these two is the team you need. I can not thank them enough this car is PERFECT!!! Jarmel was not the "typical" car salesman he listened to my needs and did not tell me what I needed and Dwight's self assured and confident attitude about the whole process calmed me during all important financials.

Great experience,

Chelsea and Winston were super great with the process of getting my new 2020 Toyota RAV4. Chelsea went through the process with me and also helped me set up my Bluetooth as I am very slow with technology.

Sales man was nice and did a good job explaining some of the aspects of the new car. The manager that did all the negotiations and financial conversation was condescending, repetitive, and overall not friendly. I had to return the next day to provide them with a second set of keys and his overall attitude was that I was a very unwelcome interruption. I like Toyota brand but my experience with this dealership left a bad taste!

Sales man was nice and did a good job explaining some of the aspects of the new car. The manager that did all the negotiations and financial conversation was condescending, repetitive, and overall not friendly. I had to return the next day to provide them with a second set of keys and his overall attitude was that I was a very unwelcome interruption. I like Toyota brand but my experience with this dealership left a bad taste!

Had an absolute amazing experience. And wasn't there long at all. I had a great salesmen Kevin and Collin and the financial manager Ash were some of the best people i have had to deal with for buying a car. I highly recommend shopping her for new or used cars and trucks.

Was very interested in a truck they had, they never contacted me back about it, decided to go with a different truck from a different dealership. I told them I decided on a different truck, and they will not leave me alone. These people are horrible.

Anthony Ruiz was very helpful getting my car serviced in a last minute service call.

I was very pleased with the ease of doing business with this dealership. The salesman, Czech was excellent.

Everything went well and straight forward. Only thing is that it took a while the process but other than that had a good experience. Also thanks to Jayda who helped me out.

I love my new C HR every time I sit in the drivers set! The salesperson K mon and customer service associate Alexis were extremely helpful and made my buying experience fun!

My car buying experience at AutoNation Toyota Thorton Road was made memorable by Jorge Gamboa and Matt Metts. Mr. Gamboa was very attentive to my specific want/need in the car I was looking to purchase. He answered all of my questions throughly. Mr. Metts, I believe was very opened and honest about the vehicle in question and the concerns that I had. A big shot out to Mr. Christian, one of the finance managers. He made me feel welcome and reassured during the process. I strongly recommend this dealership if you are in the market for a new or preowned vehicle😊

Had a great experience here! I worked with Kamone, Marc and Rodney and they were a dream team! I test drove two vehicles and found the best one to fit my needs. Kamone was helpful in telling me all the features that were in one car versus the other. Marc helped me get my trade in appraised and find the color that I've fallen in love with - Blueprint. Rodney helped me finance my new Toyota. I've heard great things about Toyota, but I've always driven a Honda. Just the experience at AutoNation Toyota changed all of that. So much so that my mother who was always a Honda owner switched and bought her car at the same dealership! I guess we are a Toyota Family now! Thanks to the staff there at AutoNation Toyota and special shoutouts to Alexis and Winston!

My salesman K mon and customer service associate Alexis were extremely helpful and made my buying experience fun. I was not certain going in that I would find the car or price I was looking for. Not only did I find both, but I fall in love every time I open the door and have a seat.

While driving home after picking up my car, I felt a shimmy when I reached to 60 m/p/h. I called next morning Saturday two times - left message last time, but no reply. Please, I need to get this fixed. Thanks, Mitch

Good

The customer service at AutoNation Toyota was wonderful! From Xavier, our sales man who showed us exactly what we were looking for, to Dwight, our finance manager who worked with our budget and made our sale possible, and to the kindness and hospitality that was offered by the Manager! Car shopping is never fun or easy, but these gentleman made the process very easy and pleasant!

Made an appointment for an oil change. I waited at the service center since it should only take 30-45 minutes. It took over 2 1/2 hours. No one ever came and told me there was a delay or gave me a reason as to why it was taking so long. I had to go find the service advisor to find out what was going on. Never did get a reason only that they were working on it. I will never use this service center again. Poor customer service that obviously does not value or respect the customers time.

Denmark is very nice and helpful. He helped me as soon as I got there and made sure that my car had everything done that needed it. Thank you for great service.

Easy and pleasant great staff

The process was seamless. Thanks.

Got exactly what i wanted. Everyone was a lot of help. Great experience.

Love the service and my new vehicle on the second one from there and my salesman Tre’Von is the best check them out!! You won’t be disappointed

Excellence service and a friendly service reps

I was there today to have my 40,000 service done. I waited for over 10 minutes. One person spoke to me and page my advisor when I first showed. He never showed. Someone else asked my name 10 minutes later than walked off. A white lady came in 8 minutes after me. Her car was behind mine. Two people ran to help her. And went to drive her car around mine to take to get service. I left. Thank you. Now my maintenance required light is on and I have to find another place to get my service. Second time it happened in a row. I will take that as they don’t want my business.

I believe the experience was good. Timely and pleasant. The location was clean as were bathrooms.

Went in for my appointment and was out in 45 minutes.

I drive 45 miles to get my car service here. When there is a dealership 3 miles from me. That should say a lot.

Excellent service. I didn?t have to wait too long . The 5000 miles service was prompt with explanation of work that was done.

Service was handled by Ricky Taylor. Very professional. Wait time excellent. Ricky went above and beyond to make sure I was satisfied with my visit. Thank you Ricky.

The attendant was very helpful and kept me informed of the progress of the service on my car.

No complaints at all, Ricky Taylor was a great service writer

I had an excellent experience at AutoNation Toyota yesterday. The service person, Robert Pryor, was professional and courteous and kept me informed via text as my car service progressed. Rosemary who took my call and made my car service reservation was very nice, courteous and a pleasure to talk with as well. I look forward to returning my car to Team Toyota for future service needs. Sharon G.

Their service department is very friendly and helpful.

Everyone was friendly and my car was ready to go as promised! Great and efficient service!!!

My buying experience was amazing. My sales rep, other employees, and the finance team were dynamic. They help me with all of the best possible options. I left with the car that I wanted and the best deal. Thanks Autonation Thornton Rd.

Robert was very friendly and helpful. Everyone that helped were very nice.

After leaving several messages for Ash in the finance department, I finally had to go into the dealership. We signed everything in about 25 minutes and then somehow our paperwork got lost on the way to the finance dept and we sat and waited for another 45 minutes. I specifically asked if I should pay the next lease payment which was in 5 days, Ash said no - they’ll definitely get the pay off check before then. Finally finished everything after 2 and a half hours! 10 days later I get an email from southeastern Toyota finance saying that my lease payment was late and they were going to come collect the car if I didn’t pay immediately. I again tried to reach Ash and find out what happened to the lease payoff check. He had no idea and was supposed to call me back - he never did. I continued to try to reach other people in the dealership for 4 more days... we finalized the transaction on January 18th, my lease payment was due on January 24th, SETF did not receive the payoff check until February 5th!! 18 days after we signed the paperwork to buy the car AND 12 days after the lease payment was due. I never heard back from Ash... I also never received an apology nor was I ever given an explanation about what caused the delay. Overall, a very disappointing customer service experience!! I will never buy a car from this dealership again.

Gr8 Customers service?s Sales representative I had was WONDERFUL

After leaving several messages for Ash in the finance department, I finally had to go into the dealership. We signed everything in about 25 minutes and then somehow our paperwork got lost on the way to the finance dept and we sat and waited for another 45 minutes. I specifically asked if I should pay the next lease payment which was in 5 days, Ash said no - they?ll definitely get the pay off check before then. Finally finished everything after 2 and a half hours! 10 days later I get an email from southeastern Toyota finance saying that my lease payment was late and they were going to come collect the car if I didn?t pay immediately. I again tried to reach Ash and find out what happened to the lease payoff check. He had no idea and was supposed to call me back - he never did. I continued to try to reach other people in the dealership for 4 more days... we finalized the transaction on January 18th, my lease payment was due on January 24th, SETF did not receive the payoff check until February 5th!! 18 days after we signed the paperwork to buy the car AND 12 days after the lease payment was due. I never heard back from Ash... I also never received an apology nor was I ever given an explanation about what caused the delay. Overall, a very disappointing customer service experience!! I will never buy a car from this dealership again.

Very timely and the mere fact that I was able to call a number and get a person to make my appointment will make me return.

Purchased vehicle Thursday January 30th and was told that floor mats would be ready the next day. Today is Tuesday February 4th and I am still without floor mats.

The experience was very positive especially for female first time buyer despite negative society views on how women would be treated by car salesman if visiting alone without a male escort

The sales Associate was extremely good. So professional and has extensive knowledge of the cars on sale.

We bought a new 2020 RAV4 Hybrid. We worked with J Rodriguez (Internet Sales) and A Miller (Financing). Both were friendly, helpful, and made the buying experience very painless. Mr. Rodriguez was very thorough about going through the car, and what to expect with a hybrid. Mr. Miller made the paperwork as stress free as possible. We appreciated working with both of them.

My service representative (Anthony) was very professional and knowledgeable. He gave me exceptional service.

Excellent services thanks to Mr.Avila for the great help!

My service experience recently at your dealership was excellent. The Parts department was very helpful as well. Duston not only had my work completed when promised, but he also provided me with a detailed inspection of my newly purchased 2006 Tundra that replaces my 2001 Tundra LTD that was purchased new at your dealership in 2001. You are fortunate to have a team member of Dustons caliber on your staff.

I came in Saturday the 16th of November and I had Damarius Watson as my Sales Representative he was such a fabulous Salesman. When I first started the process of buying a car I wanted the Toyota Corolla L. I was completely sold on the L but the white one was loaned to a customer and the black one was being looked at by another customer and sales representative, so Damarius had said " I know you wanted the L but the Le is just like it its only $400 more, we can test drive it and also look at the L if you would like." I said okay , sure.... Well we went out to look at the car(LE) and then go on the test drive. When we went out to look at the car Damarius was explaining everything that the car was equipped with and answered any questions I had between the two cars. I didn't drive or look at the L I was so mesmerized by the LE didn't give the L a second thought. I am completely happy with LE. If anyone wants a good deal on their car or Great Customer service come to AutoNation Toyota on Thornton Road.

My Salesman, JQuan was awesome from the start! We emailed Auto Nations and he responded right away to see what vehicle we were looking for. He called back when he had a 20 Highlander Limited on the lot, we went out to see it, had a test drive, came back and he went over the vehicle and all the technology from bumper to bumper not even knowing for sure if we were going to purchase a vehicle from him or not. This young man impressed us with his overall knowledge of the functions of the vehicle from safety, operational, and the newest technology on the vehicle. We told him to order us the vehicle in the colors we wanted and originally was told it would be about 4 weeks to get the vehicle...we got a call on the 6th day saying our Highlander was in to come out and check it out. After seeing the car we were ready to close the deal. I had planned to use financing elsewhere but Auto Nations worked to get me a cheaper finance rate within Toyota so I am extremely proud that we decided to do business with Auto Nations Toyota at Thorton Rd. I have never had such an easy experience in purchasing a vehicle...I highly recommend this company and most definitely recommend JQuan as your salesman to see. Very friendly, not pushy, and willing to earn your business the best way possible...Great experience overall!!

I was able to successfully work with Marc and Matthew at location to find and purchase the exact vehicle and configuration that I wanted. There was no attempts to deviate from what I wanted and they focused solely on what I was saying. They clarified options for me but as I narrowed in on what worked for me they quickly became solution experts in what I needed. A very pleasant buying experience and everyone involved was professional and personable. Everything was exactly as they explained at the end, so there were no miscommunication during the process.

It was a great experience and he did a great job getting me in and out

I was able to successfully work with Marc and Matthew at location to find and purchase the exact vehicle and configuration that I wanted. There was no attempts to deviate from what I wanted and they focused solely on what I was saying. They clarified options for me but as I narrowed in on what worked for me they quickly became solution experts in what I needed. A very pleasant buying experience and everyone involved was professional and personable. Everything was exactly as they explained at the end, so there were no miscommunication during the process.

My Salesman, JQuan was awesome from the start! We emailed Auto Nations and he responded right away to see what vehicle we were looking for. He called back when he had a 20 Highlander Limited on the lot, we went out to see it, had a test drive, came back and he went over the vehicle and all the technology from bumper to bumper not even knowing for sure if we were going to purchase a vehicle from him or not. This young man impressed us with his overall knowledge of the functions of the vehicle from safety, operational, and the newest technology on the vehicle. We told him to order us the vehicle in the colors we wanted and originally was told it would be about 4 weeks to get the vehicle...we got a call on the 6th day saying our Highlander was in to come out and check it out. After seeing the car we were ready to close the deal. I had planned to use financing elsewhere but Auto Nations worked to get me a cheaper finance rate within Toyota so I am extremely proud that we decided to do business with Auto Nations Toyota at Thorton Rd. I have never had such an easy experience in purchasing a vehicle...I highly recommend this company and most definitely recommend JQuan as your salesman to see. Very friendly, not pushy, and willing to earn your business the best way possible...Great experience overall!!

Jay was excellent! He was professional, polite and courteous. He receives five stars. Keep up the good work training young men!

Great experience buying my 4Runner.

The service department was great!

I was very impressed with the service I received recently from the staff, especially from Mr. Christopher Drummond. He assured me that he would keep me informed of the status of work performed. The entire was very supportive of what I was was going through.

Took my Lexus fin for an oil change. My service advisor was amazing. Excellent customer service. Was in and out in no time. I will highly recommend this dealership for servicing your Toyota or Lexus vehicle.

I love this location and I wouldn't go to any other one. They are very attentive and make sure you get what you need. They are patient and always putting the customer first.

Automation, at Thornton Road, as been very supportive of me and my needs. The employees listened to my concerns and are working with me to resolve my issues.

I had enough choices of cars to choose from.. No hassel from the sales team. Test drive was ok..wish i could have taken the car to the high way. Manager was able to talk and deal, wish the process was more straight to the point on price without too much negotiation. But at the end i was happy

Gave was my salesman. I let him know my situation before heading to the dealership and told me to come in. Over a course of 3 hours he had me rolling in a brand new 2020 Corolla!! Highly recommend!!

Everything from the going in without a appointment to being great service from employees.Wonderful service in service department.They keep you updated as I wait for the application to go through.They are A in everything in my book

Simple and transparent car buying experience. If you go, ask for Kenneth! He definitely took care of my wife and I and was absolutely open to getting us into what we wanted.

HORRIFIC experience! I was cheated out of my contract and lied to. The sales manager was impossible to work with and does not want to cooperate with abiding by what our contract actually states. He is a crooked man with bad character. The general manager supported the lies and he has ZERO experience in customer service. I strongly suggest taking your business elsewhere, to a dealership who will not occupy countless hours of your time by playing games and lying, somewhere that they will actually want to work with you. Autonation has not only lost our business, they have lost our trust and will make it hard to ever deal with a dealership again when it comes to purchasing a vehicle. Hopefully this post prevents others from being scammed as well. Do not give this location your business!

HORRIFIC experience! I was cheated out of my contract and lied to. The sales manager was impossible to work with and does not want to cooperate with abiding by what our contract actually states. He is a crooked man with bad character. The general manager supported the lies and he has ZERO experience in customer service. I strongly suggest taking your business elsewhere, to a dealership who will not occupy countless hours of your time by playing games and lying, somewhere that they will actually want to work with you. Autonation has not only lost our business, they have lost our trust and will make it hard to ever deal with a dealership again when it comes to purchasing a vehicle. Hopefully this post prevents others from being scammed as well. Do not give this location your business!

I bought a used Nissan Armada 2010. I came to a dealership because i thought my buy was going to be legit. At frist i had problems getting the warranty for it, my car was over heating, FINALLY, they took it in the shop got it back lasted 6-DAYS with it the it STARED OVER HEATING AGAIN is being since december that they have me i a rental car have not heard nothing from them at all. This dealership SUCKS. The sales person that helped me for got to let me now the car was a rebuilt car and was no help at all

The gentleman, Ariel Valdez was polite nice and sensitive with my needs. He took time to explain the car and make me fall more in love with it than I was. I was able to get a nice price for my new love. Thank you Ms Ashley Heerlein

Great service advise that helped me to upkeep my vehicle purchased there in 2014. Excellent service repairs and would highly recommend to others, especially if you are Toyota Certified.

I went in during my lunch hour for my complimentary service after buying a new Toyota and they got me out in under 30 minutes, also David was very helpful and thoroughly explained when I would need to service again and what I should expect.

I absolutely love my 2020 Toyota 4-Runner TRD Pro purchased from AutoNation! The entire experience was smooth as can be. When I walked in, I was greeted by Dwight Joiner and I told him what I was looking for. He listened and was able to match me up with the perfect vehicle! After some negotiating, we were able to come to an agreement. I didn’t take possession of the vehicle that night because I wanted to discuss it with my husband first, but the next day I went and picked it up and traded in my Camaro with a very reasonable trade-in offer. He closed the sale with no rough bumps and it was one of the most enjoyable car buying experience says that I’ve had! I would definitely recommend AutoNation two people looking for great value, professionalism, and a smooth buyer experience.

Staff are Friendly, Welcoming, Thorough and Knowledgable! I appreciate the overview of the maintenance overview prior to service, enlightenment of services necessitated by the maintenance schedule in comparison to the weather overhaul and cost. I was able to identify, pay and receive services based on the recommendation of the technician and requisite for my vehicle. I appreciated the services rendered by Courtney.

Awesome. They?re always professional and get me in and out quick in a hurry

Dominic the driver was exceptionally professional. My care agent Carlton was a gem. He reviewed the inspections and recommendations. He made me comfortable with my decisions.

Courtney made sure my vehicle received great inspection for 5000 miles and tire repair. I am a little skeptical at times being a female but he was very patient and explained everything in great detail even though I questioned him about every little detail.

My experience this evening was less than good. I was working with Xenia, she was a delight. She was actually the reason I came to your dealership. She provided my mother with excellent care during her car buying experience and I was happy to have her help me look for a new vehicle. During the financing portion of the evening, one of your finance managers got involved at the table after a few rounds of negotiation. He was not listening to me when I was expressing my financial means and regularly insinuated I was going to make X "cry" if I didn't buy a car tonight. After a few more rounds of discussion, I was getting to a point I felt good about the terms of the deal. I had some numbers in front of me that would probably work for my needs. I asked how long the offer was good for because I didn't feel comfortable signing a deal right then and there. Your finance manage gave a cocky attitude and answered me with "the deal is good NOW." to which I copped an attitude. There was no purpose for his snarky reply to my legitimate question. He was angered when I didn't give in to his rude retort and demanded I leave the building as he was no longer going to entertain doing business with me. I told him his misogynistic remarks toward X were not pleasing to me and he looked at her demanding: "Have I been disrespectful to you????" It was entirely uncalled for and entirely unprofessional. His attitude toward me through the entire process made me feel like he did not have my interest at heart and was very disheartening. Xenia is a wonderful salesperson and I would gladly do business with her again but your finance team is shameful.

Quick, dependable servicecenter. Always have an answer to my questions or finds out quickly. Makes only needed service recommendations.

Service was quick and efficient. Anthony was super fantastic.

They have a really good environment and they make sure you get exactly what you are looking for.

Dusty was kind and very professional. I was pleased with the overall service and did not have to wait a long time.

Timely and responsive. Questions answered. Future required service information provided.

Do not buy a car here. Their 5-day, no questions asked policy is B.S. I returned a car 48 hours after purchasing it. They took the keys but DID NOT immediately refund my hefty deposit or clear the contract with the bank. Going somewhere else to purchase a vehicle was impossible since my credit showed I still had a loan with their provider and didn’t have my down payment. Their managers are real jerks!

Friendly and helpful staff. Marc and Junior in particular went above and beyond to ensure a smooth and easy transaction

Great staff, facilities were clean and the wait was not long

My Service Manager Courtney took very good care of my needs. He exceeded my expectations for quality service. I will definitely go back to service my Tacoma at this location.

Was quick and painless .. the customer service was great as well as the sales person

It was an inspection of 2018 Toyota Camry LE I bought at different dealership. The inspection was done professionally, on time, and for my complete satisfaction.

I've come to enjoy buying cars at autonation everyone is helpful and knowledgeable and they don't give you the car salesman pitch. That really listen to what you want and how much your budget is.

I did not regret by going to them. Customer service was good

Long but when buying a new car that should be expected

En la compra de mi nueva Tundra , tube muy mala esperiencia solo querian el dinero sin importar a que costo . he comprado 3 autos ahi y nunca mas lo hare .ni recomendare el lugar cosa que siempre hacia .

excelente service and frenly thanks explain about mi next service

Esta vez la peor , siempre e referido este concenseonario a mis amigos , me lleve la peor esperiencia en la ultima compra .

I went in for an oil change. The service was very quick and fast..

I purchased an extended warranty and gap coverage. I requested to cancel both on 10/1/19. I have yet to receive a refund for each policy.

I recommend more service advisors like the one who worked with me be added to the payroll

Jacob was very courteous and made sure my experience with Autonation was a good one. Wait time was short and Jacob was very professional in every way.

Very professional and courteous service.

We looked on line and had help from Nailah at AutoNation. We made an appointment and she showed us the RAV4 features and off on a test drive. We spotted a new color Lunar! We purchased it and LOVE it. Thanks

Excellent customer service. Drivers took me to gym and picked me back while my car was being serviced. Rick my agent was great at Auto nation Lithia Springs. I had a v CB pimple thru were resolved quickly .

Hi I only want to say thank you to Jacob Sever #5645 for the great service I have for first time ever on this dealer, it was the first service for my Toyota Sienna and he did everything quickly so I don’t have to wait . Thank you for do your best and make the difference, and don’t take me wrong, all you team are good, but you are excelente service advisor... GRACIAS !

I had 5000 service done there Dec 5 . My service advisor was Mr. Anthony Cox and he was professional, knowledgeable, friendly and is an asset to the organization. I would recommend your dealership to all my family and friends .

Mamadu and the entire team was beyond awesome. God directed me here, traded in and bought a new car and my experience was amazing. Thanks to you all. Keep up the good work ??

My favorite service technician is Anthony Cox. He's honest, explains everything to me, and doesn't give me b.s. Overall this location has serviced my cars well for the last 13 years.

I missed my earlier appt but decided to take my car later that day. My advisor was accommodating, I had to wait a little longer, but turned out ok. Thanks

I want to say thank you to my service advisors Jacob Sever , he do a great job, it wa the first quickest services I have in long time thanks!

I had a great experience at the Toyota. Dustin has great Customer service

Mr . D Watson was very friendly and observant to me as a customer . He was attentative to my needs and concerns in buying a car . What he didn?t know he asked for clear understanding from his colleagues. I appreciate his customer service skills to the very end of the deal when I drove off the lot ... it?s sales people like him to send referrals to others and keep coming back ... thx again

I really enjoyed the customer service. Robert was very professional.

Elizabeth was SO HELPFUL!!! Top notch Service!!!

Aaron was great to work with.

I called ahead of time to get an estimate of course it was wrong when I got there! The bill was more than expected and I was quoted 3 hours labor which took a lot longer more like 6 hours I called the service technician because he gave me his business card to see if my car was ready left two voicemails with no response! Very frustrating experience! Never smooth transaction this is happened numerous times for me at this location!

Brought my car in for a routine maintance. Courtney helped work everything out. Thumbs Up

Worked with Curtis Gammage was very friendly guy. Got me into a vehicle after I recently got into an accident. Was empathetic and courteous

Everyone was very nice. The whole process was very quick and easy.

5,000 mile service - I was greeted with a smile and jokes! My rep Anthony, was awesome! He got me in and out without hesitation. He was very courteous as well. Thank you Toyota for great service Monday morning!

So happy with the costumer service and liability on purchasing my new car. Thanks

I went in for a scheduled service appointment. The reception of the staff was exceptional. Robert was outstanding! He ensured that all of my questions were answered and concerns were addressed. Thank you Toyota Auto Nation for all that you do! Bravo Zulu

I went in for a scheduled service appointment. The reception of the staff was exceptional. Robert was outstanding! He ensured that all of my questions were answered and concerns were addressed. Thank you Toyota Auto Nation for all that you do! Bravo Zulu

I am proud of those guys at AUTONATION Toyota Thornton Road. My car undergoes a total rebirth whenever I take it there. Thumbs up 👍🏾 to the Men and women that work there.

I am displeased with having to take my vehicle to several locations for service and repairs and was not notified of this change. Not so much rating this particular service department but automation as a whole. Also having a coupon that was not honored for the services received was not good either.

Would definitely recommend Auto Nation! The salesman Czech Mills that helped us was fantastic!

Service was good. Lobby is a little rough.

Customer Service was courteous. My coupon for my oil change was honored. The wait time was what I expected, under 2 hours. The waiting area needed vacuuming, there was popcorn and other food on the floor. Also there are not enough outlet plugs for customers to plug in their phone, laptops, etc.

Autonation is a great place to do business when it comes to purchase my vehicles. I always seek out my sales lady Zenobia and she lets my favorite loan person Winston know I?m there and together they work to get me what I want at a price we can all agree on. I recommend Autonation Toyota to all my friends and family

The Service department is very courteous and professional. They had me in and out in no time.

I made my appointment with Courtney Golder and he was awesome. I showed up with a mountain of picky issues and he was so patient and systematically handled everyone of them. I bought my car from AutoNation Toyota on Thornton Road and I will always buy my cars there now. But this is also where I go to get them serviced. You can't ask for a better bunch of people to work with.

I had a few issues initially with the finance manager on duty, but that negative experience was ameliorated by the professionalism and kindness of Mrs. Tucker, the Finance director and my salesperson, Treyvon Wright! I would recommend a friend overall.

I had required maintenance service on my Rav 4 and they did an excellent job and I didn?t even have to wait that long or spend a lot of money,, so we were pleased.

I came in Saturday the 16th of November and I had Damarius Watson as my Sales Representative he was such a fabulous Salesman. When I first started the process of buying a car I wanted the Toyota Corolla L. I was completely sold on the L but the white one was loaned to a customer and the black one was being looked at by another customer and sales representative, so Damarius had said " I know you wanted the L but the Le is just like it its only $400 more, we can test drive it and also look at the L if you would like." I said okay , sure.... Well we went out to look at the car(LE) and then go on the test drive. When we went out to look at the car Damarius was explaining everything that the car was equipped with and answered any questions I had between the two cars. I didn't drive or look at the L I was so mesmerized by the LE didn't give the L a second thought. I am completely happy with LE. If anyone wants a good deal on their car or Great Customer service come to AutoNation Toyota on Thornton Road.

I visited Auto Nation Toyota for the first time on November 13, 2019 There was a gentleman there by the name of David Howard (Service Advisor), it was such a pleasure to have someone with such poise and integrity handle the process of finding out what to do about issues with my vehicle. His demeanor and knowledge made my experience stress free and anxiety free. What more can customers ask for. Thank you Mr. David Howard !

Service was quick and professional. Everything was explained to me. I left feeling relaxed and reassured my car was in good condition.

Nice people and really great service

Employees are always professional, they tend to your needs service is excellent

Kaseem was wonderful and went out of his way to ensure that I purchased the car that I was looking for. I would recommend him to anybody looking to purchase a Toyota vehicle.

The dealership is miss leading. They promise certain features on vehicles advertised on line. I have confirmation via text message from the sales person that the car I was interested in had the features I was looking for . When I arrived the vehicle in question did not have all the features I was looking for. And I was offered a solution that included spending several thousand dollars more. Through out the entire process I kept getting encouragement to rate the sales person and dealership Exceptional so the sales person would get their bonus. I was given the 3C treatment 1 See your keys 2 see your car. 3 see you later. I did settle for the car that I looked at as I was not going to spend any more money than I originally planned to. To top off everything I was sent a text message from the sales person to remind me to complete the survey. And once he received it back with top ratings I would receive another free tank of gas. I do not sell my reviews. I’m doing this now because they keep sending me reminders so here it is . I did speak briefly to the GM and he assure me he would look into the problem and call me the next day. I have not heard back from him yet. It’s been 4 days since I spoke to him . I did file a concern with Toyota customer service and I have a case number. They were very understanding and even tried to contact the GM however he was busy and unable to come to the phone. (It was Saturday I’m sure they were busy). The customer service rep said she could see that we have purchased 11 Toyota products Over time several from this dealership. I was good with everything until I got the text message from the salesperson asking for a great review, and the fact that the GM still has not reached out again. By the way the car is great! It’s not the product it’s the process that was used .

Although we were in and out within 30 min. I had to wonder whether anything was done on my vehicle for a service I PAID for? I had the CLOROX PRECISION CARE package done on two of my vehicles and it seemed as though with the word "CLOROX", you would at least briefly get a hint of clorox smell? There was nothing in either vehicle!

Are you looking at a RAV4 or any other Toyota model? Give Peter Carver a call at AutoNation in Lithia Springs. His knowledge and great customer service skills makes the process of buying a car an enjoyable one. Also, purchasing a new car is a team effort. My Toyota Team of Peter Carver (Sales Consultant), Matt Metts (Aquisition Specialist) and Stanislaw Gawronski (Financial Services Manager) allowed me to be a highly satisfied customer that loves my new RAV4.

They found the car I wanted, went to another location to get it and sold it to me.

nice people great service

Ricky was very patient with me, welcoming, thorough and extremely knowledgeable. I was very pleased with the service that he provided me.

Amazing experience !!!!!!

Great customer service and very professional staff.

Wonderful customer service thank you Solomon, Matt, and Dustin, plus Stan at the finance department. you doing a wonderfu and upstanding job! kudos to you all!!!

WONDERFUL EXPERIENCE! Great service at the shop and at the dealer, they know our needs and always give their best to customers.

Ricky was great. He made recommendation and help me to take care of the priority under my budget.

Accident ly showed up without an appointment. Jacob had us in and out within an hour. Great service.

Great experience purchasing my 2019 Toyota Camry XSE with the help of sales associate, Gabriel Blackman! He provided full support Pre-sale as I made my decision & excellent customer care & service during the sale! I’m looking forward to following up with Gabe in the next few weeks!

Contacted dealer via internet chat, made an appointment to see a specific vehicle later that day. The pricing discount that was emailed to me exceeded my expectations. Upon arrival I was met by Xenia Jones ( ?X?), who was very knowledgeable about the cars features and truly made the buying experience easy, efficient and enjoyable. Because the car was a recent arrival and needed to be prepped, X brought the car to me at work a day later! Definitely above and beyond levels of customer service!

Mr. Anthony was courteous and professional. Once I described what was happening with my vehicle he was able to identify exactly what was happening. He called me in an hour to confirm his finding and to get my approval to proceed with the service. This was my first time servercing my vehicle at this location and I am very pleased. I look forward to building a long trusting relationship with Mr. Anthony and Auto Nation Toyota.

Great customer service Polite and knowledgable Excellent prices

Great guy totally on time polite and knowledgable would recommend

It is always comforting to know my truck is being serviced with and by the best!!

Service Advisor Duston Greenway was very professional and guided me through a complex 120k service. All service staff were pleasant, helpful and efficient. I trust Autonation folks for the best service!

Auto Nation at Lithia Springs has continued to give me excellent and prompt service over the years. Appointment times are available and the waiting area is large and comfortable. I will continue to have my vehicles serviced here.

This is my first car that I purchased on my own and they were absolutely so helpful! A very big thank you to Trevon he had my car ready, answered all questions and was able to help me and work with me! I have had my new car for a week now and I am still in love and so happy that I purchased it. Thank you to everyone at AutoNation Toyota Thornton Rd for helping me will ALL aspects, you all are greatly appreciated!

All of my needs are met, friendly staff, time frame was met, all of my questions answered

Excellent service from Duston, provided shuttle home and back, car was ready when promised, all work was performed as requests, parts were ordered that were not in stock.

Great customer service from David Howard. In and out in an hour.

The whole process was very easy. I only wish it did not take so long. My sales man Devin Alwood was very helpful.

Always have a great experience here never have an issue.

Paid for the plastic undercarriage cover to be installed on my car after mine was damaged, sat in the shop 2+ hours while it was supposedly being installed. Noticed a piece of plastic hanging down today, looked under my car only to find that the part was never installed!!! I wonder how many other customers they’ve done this to????

Trevon was the best .This dealership really takes care of there customers Winston the sales manager exceeded his self by finding more than I wanted I love my new Rave4 Stan the finance manager exceeded his self by getting me the deal that I needed with the finance company Thank you so much guys.

At the end of October 2019, I completed the buying process for a Toyota Camry XSE and I must say I had a very rewarding experience. First and foremost MY salesperson, Trevon Wright far exceeded expectations. Trevon demonstarted PATIENCE, I first looked at this vehicle in April 2019 when I first met Trevon. I purchased in October yet I was never harassed or pressured during the entire buying process. Trevon remained PERSISTENT in never giving up but maintained consistent communication to encourage my way through a costly purchase. Trevon never wavered in being PROFESSIONAL in his communication and conduct throughout this process even despite the numerous times I did not respond as I prayerfully made my decision. Trevon excels is his gift and may God truly bless his work. Ashraf also was very efficient and timely in closing the deal with the paperwork. There was also, what I consider, minimal haggling over the price because I had performed my homework prior to my purchase. Overall, a very rewarding experience where I received a fair deal! Blessings!!!

Best deal in the South. The Staff was friendly and helpful through the whole process.

Keeps you informed also friendly service

Excellent. My service technician was awesome. I plan to request him for all future service apponitments.

The best and most transparent car buying experience of my life. The Team was committed to 1st Class Service.

Always impeccable Service is always done in a timely professional fashion.

Mark was amazing and everyone who helped me in getting my car.. thank you all so very much

Excellence customer services based on my experiences which received a absolutely tremendous services provided by Mr. Dwight Joiner Jr.

Courtney Golder was very helpful and knowledgeable

I went in Bright and early on Saturday morning it’s about to storm outside, keep in mind I had a 12:00 appointment later that day. I was the third car in line had stop by on Friday to confirm or see if I could get service that afternoon, was a little too late. So I decided to come in early Saturday morning because I was told you take work-in also. I was the third person in line that morning. When doors opened I pulled in exiting my vehicle right in front of Two Technician. they never looked up at me, Chris day on his computer and the other young man walked away. So Jacob came from the 1st desk to assist me, this was after standing there at least 5-7 min waiting for someone to Greet me everyone moving around and addressing there customers they recognized. My service advisor is NO longer with the Company. Jacob informed me that there would be a 2-3 hr wait, with a face of come back at 12:00, I explained my situation and he explained that the customer with appointments will be seen first.. He walked off and said he would return he would check the computer to see if it was possible. Well I knew or I was told that they see Walk-In appts. I didn’t have a problem waiting but don’t make me feel that I wasn’t Welcome to receive service. So I stop Ricky and explained my situation, by this time I’m a little frustrated. So Ricky was kind enough to take Control of the Situation and get me some Results. He made me feel as if he wanted me to spend my money opposed to me leaving and coming back ! I was truly Thankful . No matter what the situation Always be attentive to the Customer and make them feel Welcome instead of leaving them standing. I been coming to this Dealership for a while, I’ve never felt so confused and that my money wasn’t appreciated. You guys have to tighten UP with a SMILE on your Customer Service Skills maybe some more TRAINING or Monthly Training . I called Three days Straight and was on HOLD for LONG periods of time only to hang up! I stop by the store. To schedule. Tighten Up!!! I know you can do it!

Fast, friendly service. I was in and out — even with an afternoon appointment.

Nice experience, technition was knowledgeable and professional and helpful

You are the best: * you know how to take good care of customers (with appointment or not) * we appreciate your idea to buy or replace customer cars if needed. * David was very friendly and professional My concern is the time: It take too long to get oil change down Thanks

I took my 2017 Toyota Corolla there for oil change, Tire rotation and change of break light. My wife told me she booked an appointment for me at the Lithia Springs branch and I was supposed to take my car there on Monday morning. When I got there they could not find my appointment in the system but the guy that attended to me ensured I didn?t go unattended to and in less than 30 minutes my car was ready for pick up. Service was so perfect as well as the customer service. I will definitely always bring my car here for service. Great Job Tony, thanks for your help

I came to the dealership with literally all that I had. If I had not left AutoNation with a car I would have been walking home because I didn't even have enough money for an Uber home. Mr. Edwards was GREAT! Very understanding and helpful. He even found a program that helped me with a down payment. Thank you so very much!

Great Service would gladly come back again! The customer service department was outstanding

Service was amazing! Will be back for additional services.

Very efficient.Makes sure that all vehicle aspects are met to vehicle specifics.

Rick at Thornton Rd. Auto Nation was very helpful in answering questions and taking car of my car. Rick has some good advice on winterizing my car.

Great sales experience with Jay and the rest of the team. I will highly recommend AutoNation Toyota Thornton Road any time. They were very professional and to the point. Kudos to the whole team!!

My service rep, Anthony Cox, was very attentive and provided exceptional customer service during my recent visit.

I had a very good experience with the salesman and his boss who helped my family get the best deal on a family van. Thank you!

My experience was excellent with all of the staff.

Great customer service. Everything was explained and the repairs were completed on time.

I always take my vehicle back to Toyota in Lithia Springs. I receive consistently great service in a timely manner. I have been a customer for about 14 years.

Robert offered an amazing attention and the services was really good

The ease of getting on and out.

He provided excellent service in addressing my issues and concerns with my vehicle. He madw sure I was priority to have my issue resolved. I was extremely overwhelmed with issues and a need to have a working car to get back and forth to work. He made that happen and didnt turn me away. Thank you for blessing me with your kindness and your efforts on resolving my issue.

This was my first experience at this Thorton Rd location at AutoNation. I found the atmosphere was very pleasant and the customer service was excellent. I will be returning my vehicle back for maintenance service. Thanks, DC

Love our new Highlander - AutoNation did a great job of beating the best price I had found.

David was my representative and he was thorough and friendly. He explained everything to me.

Hay muchos empleados y el trabajo lo hacen demasiado lento. Y si tienes cita no la respetan, te atienden cuando tengan tiempo. Hoy tenia una cita a la 2:00 pm solamente para lavar el carro, y salí de ahí a las 5:30 pm. Tiene que cambiar eso.

I bought a Toyota Camry 2016 early August. It was a good car but I didn't pay a low price either. I thought AutoNation had a good reputation but it turned out that it was no different from your typical used car sellers, full of lies and unwilling to take care of problems they could easily fix. 3 days after I bought the car, the check engine light went on. We called the sales person; he said any Toyota dealer would take care of it for free because we had the certified car warranty. What they didn't tell us was that the warranty covered only the engine and electronic problem. So I ended up having to pay the diagnostic fee and they also found that the car wasn't properly maintained. I tried to get AutoNation take care of the fee but the manager was very unresponsive. He had me email him the receipt, then no response. I had to call him over and over. When I got hold of him, of course, he turned the blame on me for not bringing the car back to them. I asked him to send me my warranty statement so i know what was covered and what was not. He said yes but till today I had not received anything from him. And the saga is still going on. 2 months after the purchase, two clips of the left front bumper broke. I have not hit anything and in fact have not put much mile on it. I really have no idea how it could happen other than that probably the car hasn't really been taken good care of. Of course, AutoNation would not fix this for free--they could not even give an estimate. Toyota has good car but again, AutoNation's price wasn't low. By now I am totally disappointed with AutoNation's business practice.

Very good customer service Reliable mechanics to do the job correctly

Anthony was awesome! he had me in and out in no time! keep up the work Anthony!

I am a first time buyer and I went to a couple other Toyota dealerships but this one was the most fitting for me. Ollie was very knowledgeable about the cars he showed me. He was consistent in staying in communication and updating me along the way. He was personable and well spoken. I'm glad I stopped in just to look because now I am a car owner!!

Pricing is super fair on the new cars. Well below the MSRP. So that is a plus. trading in your car. not going to get anything for it.. And apparently a used car is not allowed to be in "excellent" condition. That was verbatim quote. I was told this. My vehicle that was less thena a year old with 6500 miles on it could only be "good" . So when I said KBB trade in price of my car for excellent was $2500 more then he was offering. He told me " if you car is excellent, then what is my new car then?". This is when he told me used cars cant be excellent.. Past that though. Didnt deal with him much. Almost left bc of him actually. But i wanted the car that day.. Next Jasmine. sales girl. She was innocent of this and polite and friendly and no issues there Finance guy Stan. Was a nice guy. Got the deal done. and like the Camry XSE i have now.. But middle man. TERRIBLE GUY! NEXT i came back 2 days later with my wife for her.. bc we were thinkign to buy another car and trade hers in.( i have 4 vehicles fyi) Had another sales associate. She tried to push a lower entry level car on me. Seemed she thought i couldnt afford a $35K car?( although i just bought a loaded top end camry sunday. she wasnt aware of though) then the guy she brought over was even worse then the days before. It got so bad ,they send someone else. HE was excellent!! Listened and was helpful.. But wife was upset and we left. Done with the lot So although my experience buying was okay..other then one person Id care to not deal with again.. I wont be returning for a new car purchase there again as of now bc the 2nd trip there was not good at all also side note i am not giving exceptional ratings on toyota's survey for a free tank of gas. i can be bought but going to cost more then $45 dollars worth of gas

Had an 330 appt., just for oil change an tire rotation....Took them 3 hours....Really???? that long...

Had oil change and Multi Point Inspection done , service was great and fast as always.

I was given an appointment time for the service. I left my vehicle and received a call in a timely manner when it was finished.

after I purchase my car I was told I only have one key and no floor mats after being told they were going to put floor mats in the car when we noticed it at the test drive they said they were nothing I could do I've purchased about 75 cars in my life and have never purchased a car with one key this place is ridiculous if I not spend three hours are buying the car I would have give it back but I will never go back and will never recommend them for anyone if you need a car you best go somewhere or there straight up and honest I really think these are fly-by-nights

Knowledgeable employees. Good work.

My family has always come to this specific Toyota location and now that I am older with a car of my own, I always pick this one to have my car serviced. Courtney was great at breaking down my service status sheet the day I went in for maintenance It did take a little while but I was able to snag the last appointment the day of so that's also understandable. Out of the locations, I will be returning here.

Great Customer Service ??. very impressed with the service tech very knowledgeable about information regarding repairing my vehicle.

My salesman did a good job getting my deal. My husband and I use this dealership all the time

Service is always done right. Professional staff. Clean facilities.

When they say they can get you financed they get the job done no games played

When a customer tells the sales people and the finance people, that they do NOT want extras, then don't ignore the subject and slide it into all of the papers signed at the end. They wore me out, by keeping me in the dealership over 5 hours (6 by the time I got through going to the service department, for a low tire). I was so exhausted by the time I was done I wasn't reading anyting. Do NOT go here!

They were very busy but staff still took the time to answer all of my questions.

Great customer service very friendly . I had no issues and no complaints. 2nd car I have bought from here.

Knowledgeable staff, being treated like family, wide selection, financing, great experience..

Would recommend AutoNation on Thornton Rd to all my friends. Great experience

Kevin helped me. Great car guy! Great Service! Friendly, Knowledgeable!

Always quick, always knowledgeable, always friendly

Kevin from toyota was n awsome guy he help me find what I was looking for without feeling pressured to buy very friendly and helpful thank you.

If I could give ZERO STARS, I would. This has got to be the most unprofessionally ran service department I've ever dealt with. Attempting to get a service advisor to answer the phone is like pulling teeth. I'm doing more leg work and I'm the customer. Sad part is I'm trying to get something done that's not even my issue, it's a manufacturer defect!! I left a message with a service manager 4 hours ago and no call back. I called 5 different times to speak with the front desk who then try to transfer me to several different advisors who then do not answer the phone. One lady actually said "I'm looking at an advisor who is standing next to the phone, he should answer." Well guess what, he didn't. I then spoke to a member of the Parts Dept who physically walked down to the Service Manager's office and said he was sitting there on the computer and would transfer me. You guessed it, he didn't answer the phone either. And after leaving him yet another message, I'm sure i will not receive a call back AGAIN. No wonder they have such a poor score on Yelp! This is absolutely ridiculous. I'll gladly go to another service department in another city to get what I need. Judging from their lack of follow up and professionalism, they don't read these reviews and don't care about any of their customers. PLEASE GO TO ANOTHER DEALERSHIP/SERVICE DEPT.

I am sorry however we will not be returning to AutoNation Toyota. The service representative that helped my wife was rude and disrespectful towards my wife. We were running a little late due to a medical issue and he decided to say “well they are just going to have to wait because i have been waiting for them for 45 minutes”. He did not realize we were on the other side of the car and heard his comment. He never apologized for his rude comments. Due to this we will be taking all future service needs somewhere else.

I went there for service to my vehicle got there at my appointment time the service advisor was very friendly and knowledgeable 1 hour later my vehicle was ready lots of friendly staff thanks guys

Kaseem had great customer service skills . He helped me, taking time and had lots of patience.

Very nice and helpful staff. Went out of their way to help me near the end of their day.

Saw a vehicle online that was out of state, I called and set up appt. Went in and was told that I had to fill out application to purchase if I wanted the dealership to transfer car, but what they don't tell you is that you have to pay for the transfer fee. The salesperson was nice but the used car management team is horrible. I had to tell them I could go elsewhere and purchase a car and I was not limited to this dealership. When I had decided not to purchase the used car manager wanted to get engaged and wanted to know what could they do to change my mind, you should not have to be subjective to this and should not have as part of your car buying experience. I felt as though they think they can treat women like that. I think their online advertisement should say the customer is responsible for paying transferring fee upfront, Car-max does. And you should not be required to apply for loan if you haven't seen the car in person, when the car finally came in there were several issues that had to be repaired after I changed my mind. In order to keep the sale they had to make the repairs and I had to make several trips to dealership

I visited to get car serviced and I experienced very good environment

I don’t have an issue with the service department. My issue is with the people who answer the phones. They transfer your call then you get a voicemail it asks for an extension, which you don’t have and finally you are disconnected. Then you get to call back. I called regarding picking up my car lady said she would have to check and call me back. Two hours went by, no call. I called back to find it was ready. Not good service.

Very professional service delivery.

I went to this location for a oil change by appointment. My vehicle was attended to in a timely manner. At this time I have no complaint regarding services. If possible it would be nice to having bar type chairs and tables so those of us can continue to work while waiting for the service of our vehicles.....thank you.

I went into the dealership looking for a car that I saw online. It had been sold the day before. I told the salesperson (who was very nice) my budget and she communicated that to the manager. He told her to show me a car that was $6000 over my budget telling her "we would make it work". I looked at that car and several others believing that they would "make it work" because they wanted to sell a car. When it came down to decision time, I found out that he had no intention of making it work and had expected me to change my budget to fit his cars. Rather than tell me that my budget was unrealistic ($15-$16 thousand) he led me on and I feel like I wasted my and the salespersons time. Just a head's up.

I called in advance to schedule an appointment to have a recalled airbag replaced. I got a confirmation email and then four email reminders in a row about the appointment, just in case I forgot. At arrival, there are directions to the service area, but once there, no instructions to pull your car up into the lanes, where you will then be greeted. I parked, went in, looked around the waiting room before being pointed outside by another customer. After a few minutes of waiting, I was directed to my assigned service tech, who seemed irritated that I didn’t know to pull my car into their service lanes. After an hour in the waiting room, I was pulled back outside to be told that, despite my calling in advance to set up an appointment and ensure that this wouldn’t happen, they didn’t have the parts in stock to replace my airbag. Literally the only thing I drove an hour to them for couldn’t be done, and they waited an hour to tell me it couldn’t be done. Before I even left their premises, I had an email that “they wanted to purchase my vehicle back from me!” I can’t in good conscience recommend this business.

Certified vehicle we purchased had blindspot monitor that didn’t work. Sales staff would not return our calls, service department would not return our calls and they kept our car for 4 weeks to repair it! We had to threaten to get an attorney and call the Better Business Bureau to get them to fix the car.

I had an excellent experience. I contribute this experience primarily to my Service Advisor, Ricky Taylor. He exemplified a high level of professionalism. He was cordial and responsive to my questions. Most importantly, he shared with me not only the services that were performed on my vehicle , but also shared with me the much needed services that an automobile had been driven 150, 000 miles would need if it was to continue to maintain good performance.

I live a long distance from AutoNation on Thorton Road and always adjust for traffic. I got to the Service Center 45 minutes before my appointment time. I told Coutrney Golder, the Service Advisor, why I was early and asked if he would hurry me though the service process. Which He did!!!! He took time to find out what I needed and at the end to explain all that was done. To me he is exemplary in his job. On the way home the car drove great. I bought this car at AutoNation on Thorton Road and it has been a GREAT Car. 15 years old!!! The only maintenance I have done on the car has been according to the manual. I recommend AutoNation on Thorton Road and Courtney Golder as Service Advisor.

Dusty was great! The service on my car was quick.

I had a great experience buying from Toyota auto nation. My salesman was very informative.

Sam our salesman was great we were catered to mad sure we were comfortable and sold us a great car

My service rep Ricky was very professional and detailed oriented.

This is my review on Google, the General Manager and Finance people never returned my calls. I have left 4 messages in 2 days with no response. ___________________________________________________ I called the general manage like was suggested. I was told he is with a customer and to leave a message. This was about 3 hours ago. Still he has not returned my call. Wait though! I thought I was a customer! My mistake. Changed my review from 2 stars to 1. ___________________________________________________ 4 weeks ago I tried to call them about cancelling my Gap insurance and extended warranty. I called 5 times and nobody would return my call! I had to go to the dealership which is an hour from my house! After 4 hours of my time I was able to cancel the insurance and warranty. I was told that I would get a check in 4 weeks. It is 4 weeks later now and no check. I have called and left 3 messages but again they will not return my calls. I have now called the corporate customer service to get them involved. The moral of this story is that if you are not there buying a vehicle they don't care anything about you. It will be a cold day in hell before I buy another vehicle from this dealer if that is how they treat me when I am not buying! There are other dealers out there This is what AutoNation responded to me. They are no good to their word. ___________________________________________________ Like Share Response from the owner 5 hours ago John, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (888) 220-7815 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

In and out for this service appointment, Dusty took good care of my Rave4. This dealership is top notch in my book for sales and service!

Best dealership for sales and service! Dusty took good care of my Rave4 and I was in and out!!!

I took my car in for regular service and a strange sound. Dusty was my service rep. He gave me a thorough explanation of the repair process. He gave me knowledgeable recommendations. Best of all, he didn't try to recommend services that I really didn't need. I trust him and that's what all customers want when they take their car in to be serviced...someone they can trust. I'm a happy customer.

Quick and courteous and thorough

While I realize my situation was out of the ordinary, if you're willing to sell a car that requires out of state tax, tag & titling then you have an obligation to follow through. And that means not stringing someone along for two months telling them everything is being taken care of while nothing has been done and I have to get a call from the local DMV telling me I need to come down and file additional paperwork and pay additional fees. Don't just punt! It's created an incredibly difficult and problematic situation where I was trying to do something special and buy a car for my daughter who is local to that area and is graduating from college. Just terrible!

The service department was not an issue but the sales and financing leaves a lot to be desired. I bought and pay dearly for the wrap coverage warranty that reduces the cost by a fair amount, but unlike a factory warranty, I pay a big premium and then still have to shovel out money if you have to use the warranty. For what I've payed on the warranty, I could've had the issue repaired outside the dealership three or four times. Don't get suckered into their hype on the extended warranties they offer. Those warranties are not what they try to make them out to be. The sales procedures are unlike any other as well. It's impossible to look and shop like at most dealerships. This past time I got lucky and they actually showed us a vehicle before talking about financing. Previously they wanted to approve financing and then show what you qualify for. Then you've had your credit run and may not be interested in the vehicles made available.

Steve was great, the porters were fine but the facility was lacking. The waiting room is not very comfortable there was not any Refreshments other than an old vending machine and it just did not have the usual Toyota comfort that other locations have. If I had to wait I would not be using this location. Again Steve the service technician was great but the amenities and accommodations for people who have to wait on their car repairs that's more to be. desired.

It was great experience and got a great suv

We received a recall letter and scheduled it for check, found out that appointment day that the recall was actually done more than 3 months ago and the record was just not updated so we received the letter again. Should have updated the records and/or should have checked the records when we scheduled for the appointment. Overall, it was okay.