12,000,000 Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

Come Experience the AutoNation Difference

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Recent Reviews from AutoNation Toyota Thornton Road

I went in Bright and early on Saturday morning it’s about to storm outside, keep in mind I had a 12:00 appointment later that day. I was the third car in line had stop by on Friday to confirm or see if I could get service that afternoon, was a little too late. So I decided to come in early Saturday morning because I was told you take work-in also. I was the third person in line that morning. When doors opened I pulled in exiting my vehicle right in front of Two Technician. they never looked up at me, Chris day on his computer and the other young man walked away. So Jacob came from the 1st desk to assist me, this was after standing there at least 5-7 min waiting for someone to Greet me everyone moving around and addressing there customers they recognized. My service advisor is NO longer with the Company. Jacob informed me that there would be a 2-3 hr wait, with a face of come back at 12:00, I explained my situation and he explained that the customer with appointments will be seen first.. He walked off and said he would return he would check the computer to see if it was possible. Well I knew or I was told that they see Walk-In appts. I didn’t have a problem waiting but don’t make me feel that I wasn’t Welcome to receive service. So I stop Ricky and explained my situation, by this time I’m a little frustrated. So Ricky was kind enough to take Control of the Situation and get me some Results. He made me feel as if he wanted me to spend my money opposed to me leaving and coming back ! I was truly Thankful . No matter what the situation Always be attentive to the Customer and make them feel Welcome instead of leaving them standing. I been coming to this Dealership for a while, I’ve never felt so confused and that my money wasn’t appreciated. You guys have to tighten UP with a SMILE on your Customer Service Skills maybe some more TRAINING or Monthly Training . I called Three days Straight and was on HOLD for LONG periods of time only to hang up! I stop by the store. To schedule. Tighten Up!!! I know you can do it!

Tighten Up Oct 24, 2019

I made an appointment on Saturday to bring my car in today for a recall and other issues that I was having. While on the phone with the receptionist, she was loudly sighing and acting like my issues were not a big deal, but whatever I chalked it up to maybe she wasn’t having the best day. I gave her a list of all of the issues and the appointment was set. My husband took the car for me so I wouldn’t have to sit in a waiting room with 2 toddlers for an unknown amount of time. When he met with the technician, the guy actually tried to convince my husband that my car had been in an accident and that’s why my hatch wasn’t working properly. My husband assured him that the car had never been wrecked and the guy actually tried to argue with him about it! When my husband started addressing the other issues, the tech told him that he was adding things to the appointment and that another appointment would have to be made because they didn’t have time for it today. My husband informed him that this was all brought up when I had made the appointment. Either the receptionist didn’t note it or the technician was lying. So here we are, my husband was there for 3 hours today and nothing was fixed. We were expecting the recall issue to be repaired as according to the email we received, parts should have been on hand and if they weren’t, they would order them and then we would schedule an appointment. Now we have to make at least 3 additional appointments to have problems fixed. 1 for the recall and electrical problem, 1 for the hatch which miraculously fixed itself while there but now that my husband is home with the car can’t get it to work and one for the issue they claimed he “added” while he was there. My husband took off work today to have this done. Now one appointment has turned in to 4 and I’m supposed to handle it with 2 small children in tow and no way to leave the facility. The technician was rude, condescending and treated my husband like an idiot. Newnan and Marietta are sounding really good right about now.

Annah Gladden Hamby Jan 15, 2019

Horrible! I purchased the Toyota CHR 11/20/18 at this location. I worked with Brianna and she was cool. However, the manager Kelvin is a liar! Kelvin assured me the Toyota CHR XLE 2019 came with remote start. My choices were btwn this and 2018 Honda Civic. I specifically asked him, "If I am in the home and I want to start up my car will it do it?" He said, "Yes, the car has everything you need including this light on the ground that says CHR." Brianna and Kelvin asked me several times as to what I wanted and I told them I wanted most of the feats if not all like the Honda. I mainly wanted the remote start and push to start since I am getting a new car and Honda offers these feats in their standard vehicles. The day of purchase Brianna told me she would see what can be done with the remote start when I noticed the car did not have it! I told her Kelvin assured me that the car came with it. I signed the paperwork that night b/c I did not think it would be an issue b/c they had been good so far. Brianna called me as a follow-up the other day and tells me Kelvin denied what he told me about the remote start. Brianna also researched the info by getting with one of her colleagues and they informed her the car does come with remote start but it is in the next trim (Limited) and that it would be an increase of $5k. I confirmed with Brianna that I was trying to stay w/in a certain budget as I just purchased a home and did not need higher car payments. I reached out 11/27/18 to Brianna to confirm if Kelvin would be willing to do anything due to the misinformation he provided. Kelvin calls to argue stating he did not say the car had remote start. Calvin, my mother's husband was there when he said it! Kelvin tells me over the phone there is nothing he can do. Excuse me? Nothing. Really? He did not offer any incentive(s) or did not have any remorse for his lie! The RAV 4 my mother and Calvin were going to purchase at AutoNation is a no go! I am more so mad he is not taking accountability or ownership of the situation from what he said. Don't waste your time or money. Go elsewhere. Unprofessional and bad business!

Marla Nov 28, 2018

WOW! I've worked with Colin since day one before I purchased my new 2015 Prius from him. He was very patient and didn't harass me like other dealer salesmen would have and always do. He stood out as being understanding and he didn't candy coat anything. He was always honest and he never got mad no matter how much I tried to challenge him. He worked out a really good deal on my car and I actually compared it to other dealer prices and the other dealers took off running from me. They're all scared of Autonation when it comes to Colin. This guy is really good and I hope he becomes the manager of this Autonation dealership because he is the ONLY person I have known that is super patient when working out a deal with his customers. He doesn't throw in a sales pitch or use that dealer voice, either that alienates us all. He's genuine and he is all about gaining your trust. I got cranky with other dealers and had some serious trust issues, but after challenging Colin for two weeks on end (Sorry, Colin!) , he still kept hanging on and he didn't bug me. He let me think things through and allowed me to reach him on my own terms. Who does that?! COLIN! He saved me a lot of money when I bought my new car. I also wanted a modification done on my car, so he had all that taken care of. All I ever have to do is let Colin know what I want done next on my car and he is super quick about setting up appointments and he makes suggestions. He isn't one to bug the crap out of me or run for my wallet even after buying the car. He's very mellow and he knows what good business is and he knows it starts with trust. Whenever people want to buy a new or used car, I tell them go through Colin and save themselves a world of stress just by allowing him to help with their next purchase. He won't let you down. When I talked with the current guy acting as manager for Autonation, he pissed me off. He talks just like every dealer does and he has the knack for pissing anyone off. I honestly got the vibe he didn't care about my interests and he tried to argue with me. Autonation is good, but I recommend you demand for Colin to be you go-to guy for your next purchase and for car servicing. When I had my car washed while Colin wasn't there, it was still filthy. I had to take the rag from the car shop guys and I demanded to wipe it down myself. It had black road tar all over it and they left the black residue behind and was about to send me on my way. Had I fallen for their trick, I would have been screwed over a new paint job if I didn't look everything over and do a full wipe down in front of them by myself. When Colin is there, he doesn't settle for less. He makes sure everything is PERFECT and he won't allow me to have less. I learned my lesson to never EVER go to Autonation for anything unless Colin is working because he really makes sure people are doing their jobs correctly and not doing a crappy one. Thanks, Colin Rundell for everything! I love my new car and I'm happy you were with me when I decided to buy it. Thank you for continuing to take care of me even after the purchase happened. I will continue to spread the word about you and you ONLY.

ZahraMohd Nov 12, 2014

Customer Reviews

12,000,000 Cars Sold to Happy Drivers

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Recent Reviews from AutoNation Toyota Thornton Road

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Customer Reviews

12,000,000 Cars Sold to Happy Drivers

Come Experience the AutoNation Difference

Recent Reviews from AutoNation Toyota Thornton Road

Cars.com

Edmunds

Facebook

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