Best place to get car repair and service. My car stopped on the way while going from Birmingham, AL to Columbia, SC. Had to tow my car to this closest service center. A service representative, Darius, helped me to contact the power train warranty provider and get my car fixed. He followed up all week giving updates. Thorough gentlemen. I would definitely recommend this place. Five stars!!!

It was alright

It was my first time buying a car and Toyota on Thornton was definitely the best choice. TreVon from their sales team was great to work with and extremely helpful. He made the process very simple and found me a great car for a great deal. Without his help, I probably still won't have a car. Matt from finance was also great to work with and is very helpful. He truly made the closing process easy and kept me well informed of everything happening. Winston and Gabe from sales were great to work with as well. They follow up with you throughout the entire process

Worked with Breanna S., Milton and Wesley on the purchase of a car. They were all very helpful made this sale seamless. All of the sales team was very friendly. Special thanks to Marc and Carl for the training on a manual car.

On time great service. I would never go anywhere else.

From beginning to end, a great experience. Alex took time to explain the process, give his opinion, and seek answers for issues he was unsure of. He is honest and genuine, a rarety these days. I had one issue after my purchase and Alex and the Autonation team bent over backwards to make the issue go away. I highly recommend Alex and Autonation for all car buying needs. One happy customer.

Courtney was great!!! He was very professional and was eager to assist me with my service. I have been in customer service for over 25 years and he exemplify how an excellence customer service representative should treat customers. This was my first time at AutoNation and I will definitely be coming back and will refer my friends and families to AutoNation Toyota.

For the most part I am pleased with my experience. Jayda was very friendly and not pushy. I feel like I got a fair price on my 2018 Toyota Rav 4. I knocked off a star because they tried to sneak several extra charges into the total. Tried to charge $300 for floor mats that didn’t fit the car, $300 for Factory tinting arguing they had tinted windows there, and all this additional BS coverage. Besides that, so far I am happy with my purchase.

I had a really great experience buying my Toyota Rav 4 SE. Dwight met me at the door and I immediately felt at ease. Dwight brought Keith over to meet me and I felt like this is the type of dealership I can buy a car from. The process of purchasing my car went fairly quickly. Everyone was understanding and really tried to accommodate my car needs and financing. I appreciate Dwight following up with me the next day to see if I had any questions. I will definitely recommend AutoNation Toyota Thornton Road to my family and friends

Excellent Car Buying Experience. Breonna, our sales agent took care of us.

The sales consultant thats african name Mamadu Balde is a snake forreal....He presented himself to be "very nice,sophisticated,and business like" and offered "other things" to me to help me but when I wouldnt do what he wanted and give him what he wanted his true colors came out and his attitude is very mean,ugly,and distasteful too...I dont know why this company just hires people based off of "their surface and face value" for this sales consultant is horrible,terrible,and should not be working here. He's lucky I didnt do the unthinkable to him with the ways he came at me......

great job! dusty greenway deserves a raise !! excellent service

Very good and attentive service. Dusty was great.

Got in and out quick and everyone was really nice.

All work was completed on time. Staff was friendly and helpful.

Great reps and very good service.

I bought a 2019 Toyota Camry on 24May2019 at this location from Alex Jones. I noticed the next day and text messaged Alex about this issue with the black panels on my doors being damaged, and was told to bring my car in to have them replaced. I made an appointment thinking this would be taken care of same day, but I was told hours later they had to order the parts and that it was a cleaning chemical used when they were cleaning the vehicle for me after my sale. So, I receive a call from Cory saying the parts have arrived and it would take about 30 minutes to replace, and so I made another appointment to have them replaced. Well, hours pass again, and I finally receive a call from a manager saying that it will take 6 hours per door for them to be replaced. This was on Saturday, 28Jun2019. I was told by this manager (I do not remember his name) that since I had already wasted 2 days (I live over an hour away and was told I had to go to this location since it is where my warranty is) that I would be called Monday 01Jul2019 about setting up an appointment to have my car picked up at my job and brought back same day. Well, I have yet to receive this call and it is now 08Jul2019. This is awful customer service and wish I would have never purchased this vehicle from this dealership. I do not recommend anyone to go here that wants good service. I am very disappointed and do not even know what to do next because I have wasted so much time on hold on phone calls, driving to the dealer, waiting for them to only tell me the work cannot be done twice now, so it is really not fair as a customer. Also, they need to train their staff on how to clean a car properly so this would have never occurred in the first place. So many levels of incompetence!!! See photos for the damage they did to my brand new car!

bought a 2019 Toyota Camry on 24May2019 at this location from Alex Jones. I noticed the next day and text messaged Alex about this issue with the black panels on my doors being damaged, and was told to bring my car in to have them replaced. I made an appointment thinking this would be taken care of same day, but I was told hours later they had to order the parts and that it was a cleaning chemical used when they were cleaning the vehicle for me after my sale. So, I receive a call from Cory saying the parts have arrived and it would take about 30 minutes to replace, and so I made another appointment to have them replaced. Well, hours pass again, and I finally receive a call from a manager saying that it will take 6 hours per door for them to be replaced. This was on Saturday, 28Jun2019. I was told by this manager (I do not remember his name) that since I had already wasted 2 days (I live over an hour away and was told I had to go to this location since it is where my warranty is) that I would be called Monday 01Jul2019 about setting up an appointment to have my car picked up at my job and brought back same day. Well, I have yet to receive this call and it is now 08Jul2019. This is awful customer service and wish I would have never purchased this vehicle from this dealership. I do not recommend anyone to go here that wants good service. I am very disappointed and do not even know what to do next because I have wasted so much time on hold on phone calls, driving to the dealer, waiting for them to only tell me the work cannot be done twice now, so it is really not fair as a customer. Also, they need to train their staff on how to clean a car properly so this would have never occurred in the first place. So many levels of incompetence!!!

Even with an appointment for oil change or tire rotation you will be here for hours. Frequent mistakes in communication - this time I was told I had a dead battery and needed a new one. Vehicle is a 2018 purchased new from this dealer. When I questioned this, the service advisor told me I had a 2016 and it was not unusual to need a new battery. I asked him to check this out and he came back telling me they tightened the connections on my 2016 battery so I didn't need a new one. I am never sure if they have actually done the service I am there for - had issues with an oil change where oil was dripping out of the vehicle when they said they were done. After lots of discussion, somebody agreed to look under the car and discovered the oil running out. When they checked the dipstick they realized oil was not repleaced after draining. The story they came back with was that the technician sprayed oil in the engine compartment but missed oil receptacle. Then they had to clean the engine with brake fluid and a drive before it was returned to me. When I complained, I was put in touch with a Kevin Smith. He offered to check all my fluids if I brought the vehicle back. He took a paper towel and wiped the oil stick on it. Surly attitude is the nicest thing I can say about him. My vehicle came with 4 years of free maintenance service. That is the only reason I have returned to this dealer for service.

My husband and I contacted the dealership a few days ago regarding a GMC Sierra 2500HD and after speaking with them on several occasions and being assured the truck was in great shape other than a couple of minor things we drove 5 hours from NC to Atlanta GA for what we thought would be to purchase this truck. Much to our dismay the truck was not as portrayed at all...it wasn't anywhere close. It had numerous dents in the body along with worn paint, RUST, and mud & tree limbs coating the underside of the front end. It was absolutely filthy inside and out. Not at all what you would expect for $40,000. Needless to say this vehicle had gone through their inspection department and passed with the tree limbs underneath it and was listed forsale on the lot (this says alot about how thorough they are). If we were going to purchase the vehicle at this point it would have to be discounted due to the condition so the manager says "let me see what I can do"... 10 minutes later he says "I can send it back through detailing again"...Mind you they sent it through detailing for a 2nd time before we had ever got there so I am pretty sure that wasn't going to change a whole lot. Needless to say we left and definitely didn't purchase the trashed truck. I say BUYERS BEWARE and BE CAUTIOUS LOOK ELSEWHERE!

Awesome

So after spending about 3 hrs at Toyota autonation, I must say that I received exceptional service from Mr Pablo Avila, he helped me get the Lexus that I wanted and assisted me in the transfer of vehicles, the customer attention and service that i received from Toyota is by far the best I’ve had from any dealership and I must admit, Pablo was great in making sure all the paperwork was done correctly and made it easy for me to get my new Lexus GS 350 thank you again Toyota autonation and thanks to Mr Pablo Avila for the the exceptional customer service I received. You gained a lifetime Customer I’m very happy with the service and my vehicle

Our sale rep. Jay Q. was WONDERFUL!!! I do give him 5 stars. He was polite, took the time to show us as many vehicles as needed to make our decision. As far as the sales manager, we did not find him to be as polite and caring. He was over paring at times, which was uncomfortable for our experience in buying a vehicle from AutoNation. We bought our Avalon from AutoNation in 2016. I would say that the sales manager needs to have better customer service skills. When he called to say "thank you" for purchasing our vehicle he asked me to do one thing "Keep your new vehicle clean", which offended me, cause I do keep my vehicles clean, just so happens I live on a grave road and my vehicles do get dusty. May have been his way of making a "joke", but wasn't funny to me. Over all, we are very happy with our new 4Runner.

Fast, efficient, and very professional atmosphere I like how my car runs when I drive off..

Purchased a 2019 Camry XSE. Saved Thousands. Took 12 days to receive the spare key for the vehicle. Some sales associates with little or no knowledge of what's going on. Management that doesn't return phone calls and miss deadlines they set themselves. Convenience isn't always best. However there were two sales associates who went out of their way to make it right. Breonna, Elizabeth along with the sales manager Lacy made it all possible. Thanks again

My experience at AutoNation Toyota on Thornton Road exceeded my expectations! I have visited several different car dealerships over the past 2 months, and I have never received such a personalized approach to buying a car. It is evident to me that there is a team approach to how customers are serviced with an intentional focus to understand the needs of the customer, before discussing the purchase process. James Hall, the sales consultant who assisted me, met me in the parking lot, as I reluctantly walked in the store, around 7:30 pm. close to closing time on Saturday. I wasn’t sure if I wanted a new car or used car, since it had been over 10 years since I purchased a car. I honestly came to take a quick look and then return the following day. He was excited to show me several different models. He answered all my questions and explained the advantages of purchasing a new car as well as a previously owned vehicle. He was professional and very knowledgeable about the vehicles and their features. He didn’t mind answering questions and showing me several different cars, both new and used. I never felt pressured to make a purchase. He seemed genuinely concerned about understanding my needs and finding the perfect car, regardless of how long it would take. In the end, I purchased a 2019 Camry. I love it!!! I want to personally thank James, Milton Andrews and Winston Elliot who worked as a team to help me select a vehicle that fits my lifestyle and my budget. It’s absolutely perfect!!! I am so glad I stopped by this dealership! This was a refreshing and pleasant car buying experience. I highly recommend AutoNation Toyota on Thornton Road, especially if it's been awhile since you purchased a new car. You won't be disappointed in the service or the product.

Mamadu is a good representative and have a excellent skill

My service advisor was customer oriented and friendly.

Great job!

Amazing experience Alex was awesome making sure that I was able to get the best offer the first time and I did not wait a long time. And I was happy with my purchase and everything worked out so quickly and no problems.

Great service and iwas Well informed

I received great service where they bent over backwards to get me what I wanted and needed.

The waiting lobby for service is small and run down. I also made an apointment, and a simple oil change took way over 2 hours. The people in the lobby are also unbearabe. Listing to music and talking on the phone the whole time. Also there was no urgency. Tje staff was very slow forgetful and unhelpful. I'll let you know in 5 min was actually 30 min.

I had a great experience doing business with AutoNation of Toyota. The sales woman Jayda Berrios provided great customer service and went out of her way to help me find the vehicle I was looking for. I would recommend anyone looking for a vehicle to see her at the Toyota AutoNation location in Lithia Springs GA.

That was one of the worst experience I've ever had . I arrived at 10:30 and was not seen until 12:30. They explained what I needed and told me that it would be a couple of hours so they gave me a courtesy ride home. They then called me back to tell me that I was missing a part from my front brakes that wasn't under warranty. I explained to them that Toyota was the last people to work on them. They question what I told them until they went back into my records . They did honor my warranty however they said that they had to order the part and that it'll be tomorrow morning before my truck would be ready. By then I have missed my 4:00 appointment and they would not give me a loaner/rental. Now I'm stuck at home . The next day I had to call Toyota because by then it was 12:20 and I haven't heard anything back from them. They finally called me back at 2:30 to tell me that everything was repaired and that my ride will be there to pick me up at 2:45. The ride didn't get to my house until 5:30. No one called to explain,the manager seemed to avoid me and I missed an entire day of work. 😠

My experience was fine, the only thing I didn’t like was how long the processes was to file the paperwork. Bre’s attitude and persona was relentless, she went above a beyond to help me with purchasing a new car. She keep my needs satisfied and understood my needs in what I was looking for, she didn’t try to push me into something I didn’t want, instead she agreed to my needs and that was that.

Pretty good spot just didt. Like policy on shipping

Service advisor, are never the same

Great selection online only strike was I paid 500 for shipping and didn't get ANYTHING CREDITED BACK TO ME AND IT WAS A AUTONATION LOT!

Some of your sales people need to seriously relax .Your not going to get sales by trying to stop people from leaving and following them to their cars ,that is just creepy.

It was a friendly experience.

Did a great job , will come back again for sure. Ricky was my service guy, he was spot on.

Everyone was very nice, the vehicle was nice however it didn’t come with everything they promised. The Mercedes Benz was suppose to come with two set of keys it only came with one set, it also was suppose to come with GPS , no GPS was in the system. Toyota also promised to service the vehicle for oil changes however after setting up an appointment I was told they couldn’t do that. So all that was promised by the salesman was just to make a sale. Make sure you see everything up front before signing.

Great team and service. The Assistant Service Manager C Morgan is outstanding at his job. Could not have a better experience. My car is happy.

The service advisor I had yesterday, Corey, was really nice and professional. He advised me of pricing and confirmed the repairs I needed. However, when I had to check out, I had to deal with Cynthia and her attitude. First, she wasn’t there and the other 2 people sharing the office told me she’d be back. Maybe they should be in the back if they can’t assist the customers. Cynthia comes back and tried to rush me reading the prompts on the card machine. I read everything before I sign! I told her I didn’t want to enter my pin. She told me it’s either debit or it’s not. Most card machines give you an option to opt out of using your pin, but all vendors differ. Either way, her attitude was not necessary. We all have bad days, but if you’re customer facing, suck it up and be pleasant. Today, I called back to follow up on some other work they said I needed. The description online didn’t match what was written on my paper so I wanted to confirm it was the same service before I booked. Who do I get on the phone? You guessed it, Cynthia! I gave her both descriptions and asked if it was the same service because I didn’t know. She stated, I don’t know either with the same attitude! What happened to customer service? I snapped and told her that’s why she needed to find someone that did know! I was placed on a long hold before Corey came on the line to confirm it was indeed the same service. I say all this to say: 1) Make sure the service descriptions on your website match the descriptions your technicians use. (i.e. Brake Flush = Brake Fluid Exchange with Protection Plan). 2) Fix Cynthia’s attitude or put her in the back to work shipping and receiving!

I've taken my Rav4 to this dealer since its purchase, and I love the service! It's fast, professional, and they get you in and out on time . . . Corey in the Service Department was awesome!!

The team and service is fantastic. The Assistant Service Manager C Morgan is professional, caring and knowledgeable. Could not ask for more. Super happy car.

Persephone Gilliar was great! She called me to let me know my car was ready earlier than we both thought and let me know in a very friendly manner to be back to get it before 6:30. Wonderful customer service!

I had a great experience and turnout from my car shopping at AutoNation Toyota Thornton Road. From when I first ran into Associate Jay Rodriguez to the signing of the contract, I was overjoyed. My only problem was that I couldn't make up my mind as to which car and/or SUV do I want to purchase. Or should I get a pre-owned or a new model - decisions, decisions. But, with the help I was getting from Mr. Rodriguez and managers, I was able to make up my mind. I settled with a 2019 Toyota Camry with the help of my grandson's suggestion. I would like to add that at no time did Mr. Rodriguez was pressuring me - he knew I couldn't make a decision and he stayed with my ups and downs until I finally gave in and signed the contract. Thank you Jay for your patience and I would highly recommend you to anyone looking to purchase a vehicle from AutoNation Toyota/Thornton Road.

I had a great experience and turnout from my car shopping at AutoNation Toyota Thornton Road. From when I first ran into Associate Jay Rodriguez to the signing of the contract, I was overjoyed. My only problem was that I couldn't make up my mind as to which car and/or SUV do I want to purchase. Or should I get a pre-owned or a new model - decisions, decisions. But, with the help I was getting from Mr. Rodriguez and managers, I was able to make up my mind. I settled with a 2019 Toyota Camry with the help of my grandson's suggestion. I would like to add that at no time did Mr. Rodriguez was pressuring me - he knew I couldn't make a decision and he stayed with my ups and downs until I finally gave in and signed the contract. Thank you Jay for your patience and I would highly recommend you to anyone looking to purchase a vehicle from AutoNation Toyota/Thornton Road.

Had an amazing experience at this dealership! Trevon went above and beyond to get me into the truck I’ve been wanting for years. Definitely recommend going and seeing what they can do for you!

iF i COULD DO A MINUS 10 I WOULD!!! WE TRUSTED THEESE PEOPLE BECAUSE WE HAD BOUGHT 2 NEW CARS PREVIOUSLY WITH A DIFFERENT FINANCE MANAGER. THE NEW ONE SCEWED US SO BAD WE CAN'T EVEN RE-FINANCE THE CAR FOR A BETTER RATE!!! WE DIDIN'T KNOW IT BUT WE WERE CHARGED 7,000.00 OVER THE INTERNET PRICE. THEN THINGS WERE ADDED ON THAT I SAID 3 TIMES I DIDN'T WANT. THEY HAVE BEEN CANCELLED. HE PRINTED OUR CONTRACT STATING THE COMPUTER WASN'T WORKING KNOWING WE WERE OLD AND DIDN'T READ ALL THE PAPERWORK. THIS OUGHT TO BE AGAINST THE LAW!!! THEY STOLE FROM US AND THE ONLY THING I CAN DO IS GO TO THE BBB. THERE ARE MANY PEOPLE IN JAIL WHO HAVE DONE LESS THAN THIS!!! I WILL NEVER EVER GO BACK!!!!!

Very satisfied with the service I received excellent customer service

I recently went here to get my first car. I had a great experience. The salesmen there made it a very easy and pleasent experience and they were genuinely helpful the entire time

It was the best thing since life savers, for me to have Jasmine as a sales young lady,she was very respectful and professional I will definitely be telling my friends about the way AutoNation treat there costumers,I truly must say that was 5 stars and I am very satisfied.thanks for treating me and my wife with great professional, style.have a bless day.

From the time I stepped out of my car it was pleasant . I was greeted with a smile ,and I didn?t feel hounded like most dealerships . I was directed to my salesman (Max) who was knowledgeable , and very nice . He allowed me to look at the car I had in mind , but with his experience and knowledge led me to a much better option . I am so happy I chose this location , I would highly recommend it to anyone looking to purchase . Great job Guys !

Dropped my car off the night before to be serviced the following day for my appointment. Never received a phone call saying it was ready for pickup. Called Service Department at 12:00 to see if car would soon be ready only to be told it was ready the very night I dropped my off my car.

I had an appointment for an oil change at 0930 and didn?t get out of the dealership till close to noon. I was very disappointed with the service that I received and it was my first time coming to that dealership. I will be taking my car back to Toyota of McDonough.

I went to several Toyota dealerships searching for a new car. A lot of them were not transparent and I began to feel uneasy. That is until I Met Nykia, Wesley, and Winston. They were personable and professional. I would recommend AutoNation if you're looking for a vehicle. Thank you so much for a great experience!

Maintenance rep Dusty was outstanding, very upfront and honest. I thank him for getting me in on a rainy Saturday without an appointment. Toyota did a total check of my car and replaced my back brakes, which is the only thing that was needed. This Toyota location takes care of my 2004 Toyota Camry that still runs great today. They have done a great job with my RX350 Lexus SUV. I was grateful to find out that they could repair my Lexus, because the nearest Lexus Dealership is 20 something miles away in Smyrna, GA.I will use their Service department again when needed and I will definitely recommend AutoNation Toyota Thornton Road to others .

Prices on service is to high.

If I could give 10 stars I would! I was in Atlanta on business when my 2012 Prius V "locked up" on I-85 near the airport. No way to get it started. My car was towed to AutoNation Toyota. Duston (Dusty) Greenway was my service advisor. He's professional, efficient, knowledgeable, courteous and friendly. Dusty gave me the diagnosis within an hour. A big job that was covered completely by Toyota's warranty. My car was ready to go the next afternoon, as promised, and I was on my way home to North Carolina. AutoNation Toyota offers their customers shuttle service to local hotels. They made a difficult situation easy for me. I highly recommend AutoNation Toyota. Be sure to ask for Dusty!

Our salesperson, Ms. Thrower, was exceptional and helpful. She knew the product. Your facilities could be more comfortable. Try going to the Brunswick, GA. dealership and look at their showroom!

This place will sell you nothing but a dream , if you expect for them to stand behind you when you need something that they told you all the way from sales to management it's all a lie . they sit you down bring you water and coffee but once you sign on the dotted line don't expect the same service if you ever needed or come back with any issue with your car , I was told that eveything was gonna be okay and if it wasnt to my satisfaction that it would be replace ( no problem ) FALSE that was a lie , when you walk in eveyone turn there heads and ducks down and hide inside the office or behind a cubicle partition just so they won't make eye contact with you , because of course the car is already sold who cares if he has issues your stuck with it either way it goes. And if you finally get some one to talk to you will wait for about a hour to speak to someone besides the receptionist, I arrived at 9am and left without any resolution at 7pm , this is after I had already came in two days prior and was told to come back the next day , honestly I thought that people still had integrity and stood behind the Congratulation on your new car let me know if we can do anything for you that's false as well , just tell me to my face once you sign your on your own , what's the point behind all the warranty and up charges for this that and the third , Toyoya as a car is great but this dealership straight up sucks , save some time save your hard earn money and don't come here, never again would I recommend or come back or do any kind of business with AutoNation Toyota on Thorton road . Lesson learn unfortunately it wasn't cheap .

Service rep Kevin was professional and thorough in explanation of repairs/costs and really worked to find the best deal for us. The work done on my 2001 Lexus LS430 met my expectations and keeps a great automobile running as it should.

Service rep Daryl was nice and professional. Recall and services were taken care of but my charging port no longer works since I received my vehicle back. Also, my car is now saying maintenance required soon- not sure why since it didn't say that before. I left a message with the dealership but 24 hours later no return call. Its frustrating to take your car to the dealership to ensure things will be done properly to have it come back with issues. This requires another dealership visit whenever they happen to call me back. Sigh

My sales person James Hall provided me with the very best customer service I ever had thank you mr. Hall.

Excellent service!

This was one the best place you could ever experienced. They took great care of me. They help you narrow down options, that best fits you, and for the cost of your money. They was very cooperative, they had great patience. I was in and out in no time. Just want to say thanks toyota, I really do appreciate you guys.

Kevin was very professional and was committed to helping me understand the importance of getting my car fully serviced . He's a great employee with outstanding customer service skills .

Very good.they take good care of you with all of your needs

Brought in my 4-Runner with brakes in terrible shape . . . without an appointment on a Monday morning. Dusty and his crew got my brakes fixed up, changed my oil and also managed to fit in my airbag recall replacement service. Thanks guys!

Had scheduled first service for Highlander. When I arrived at the garage door I was ignored for several minutes. Two other vehicles pulled up and we're directed around me and checked in. I was still ignored. Called Manager and he agreed to find out why this happened and would call me back within a few minutes. Still waiting on that call. I suspect they have a serious issue with certain people. Never going to an AutoNation again and if Toyota accepts this kind of service I will be buying something else in the future.

Toyota makes the best vehicle, finding someone to work on and do warranty work is the hard part, the quality of work and the misleading information that i was given was terrible, really who cares? i do when i took my car there for the air bag recall, the air bag cover, was sturdy and clean, when i got it back it was flimsy and heavily soiled, was told every excuse in the world, i had to order another air bag door for 135$ from another dealer, the one i was made to believe that it cant be removed, lol , i believe it was damaged and heavily soiled when it was being worked on in the back, note ,when you misslead, and try to bamboozle people, the tend to become aggravated, lol it will take about 6 months to get a new air bag door, semper fi

they do a bad customer service at service center they don’t call me back , i have to call then all the time

Very pleased with my 60,000 mile maintenance on my Toyota Corolla. My advisor Ricky Taylor was outstanding in his professionalism and answered all my questions.

Overall good experience. Would take my auto back there for service.

Been trying to reach the manager of used cars he never comes to the phone even when I leave voicemail they do not want to fix work on car I have not even had car a whole month yet and the power steering is going out they sent a inspector from there location down here to Columbus Ga where I stay and they still haven’t gotten with me on fixing the problem and my family trip is this weekend. This is very unprofessional, the warranty they gave me is supposed to cover all the problems in the first 90 days and 4000 miles but seem they are trying to wait me out I suppose. I had to have the water pump replaced the first month now its the power steering service which is a 1000 job I guess that’s why they are taking there time with fixing it.

Overall good experience. Would take my auto back there for service.

My service tech Darrius was AWESOME and went over all of my options AND costs. Although I was a walk-in, I wasn't there all day!

Excellent service!

Good service but make an appointment

Darrius is AWESOME

Exceptional service from the repair tech and shuttle driver. Dusty (repair tech) Peter(shuttle driver)

On May 14, I posted an Unhappy/ unsatisfied survey... A few days later I received an email for the general manager and two days after that email I received an email from the director Mr. Phillips, whom I called, after discussing my May 4th service, he offered to rotate my tires which wasn't done during my service and he said he is going to refund me the cost of my service!!! WOW!!!! It's a great feeling knowing management stepped up to the plate and handled their business. Me. Phillips was very apologetic and concerned. There as some companies that really do care about their customers. 🌝

Kenneth Maxwell and the team at AutoNation Toyota Thornton Road did everything they could to get me in a 2019 Highlander. They went above and beyond and made the deal happen. Kenneth Maxwell sold my wife a car six months ago and he kept in touch with us, and when I needed a car; I reached out to him and he was able to get me in a Highlander when other lots couldn’t make a deal.

We just bought our Toyota Corolla with Kairi Dean and had such a wonderful experience! He was personable, knowledgeable and so great to work with. If you’re looking for a great car buying experience with someone, I can’t recommend Kairi enough!

My sales rep, Breonna, was the sweetest, most adorable sales rep ever. She was extremely knowledgeable and accommodating. The loan agent, Carl, explained every item thoroughly and worked diligently to get me the lowest interest rate possible.

I would have loved to have given a higher rating, the original experience was great. However, I bought a Toyota pickup truck from the Toyota dealership. I did not check to see if the tailgate latched. And when I went to use it less then a week later, it was locked. I headed to the dealership to see about the other keys since the single key I had didn’t work it. I was told to go sit as a child. I was talked to as a child by the staff and management. The simple fix could have been to just cut the 10$ key. Since they are a Toyota dealership. When the manager came to talk to me he insisted that I just go see a locksmith instead. Like I just got a truck I shouldn’t have to go see anyone else for my keys. I spent my hard earned money which they are all to happy to take but afterwards the customer service is very dismissive. The paper work for the finance department was very easy to complete. Yet my job doesn’t allow me to get home as often as I would like. I had to send it to the personal number of a team member who after receiving brushed me off on several attempts to make sure everything was good with the paperwork, so I had to physically go in to verify that it had been received. Where I was told that he was talking and I needed to sit when we were standing and talking. Being dismissed as if I was a child after you had no problem smiling and taking my money was quite rude. So In short take your money elsewhere, they were great to start but customer service is severely lacking. The sales guy was great, but more concerned with being in his phone and dealing with personal matters of his because he already had the sale. And after the test drive did bare minimum on paperwork or anything else.

Great experience. Xenia made it a great pressure free experience

The buying experience was great I got what I paid for,and they had no problem taking the money that I was putting down. However, I had to go home to another state to get some of the supporting documents. With the web site not working I had to send them to a personal number of an employee. So he could upload them to the site for me helpful in many ways. Yet when I tried reaching out to him afterwards I got dismissive messages I?m in a meeting, and I?m to busy to check then nothing. I had to physically drive to the dealership to find out if the finance department had cleared all nessary documents. During this time I discovered that my tailgate was locked and I was not provided the keys at purchase. So logically the Toyota dealership should have verified that prior to selling but we both overlooked. One person told me nope we do not provide those if the person trading it in doesn?t give them at trade in. While having this conversation I inquired about my paperwork, and was told to go sit down like you would a disobedient child and to wait while they discussed this to see what they could do and turned their backs to me. In not wanting to make a scene did as I was asked, to wait for a manager. I waited ten minutes before walking out furious that I had been ignored. I requested the store Gm to finally have the sales manager come see me. After I explained the situation and that I needed a simple key. His solution was to refer me to a locksmith or I could pay an additional 100$ for a key that should have been provided at purchase. Great sales experience yet terrible after experience.

Thaell Avila was a very nice salesman to deal with. He was attentive to what we were looking for & helped us find the perfect truck. The experience was very pleasant & not too stressful like a vehicle purchase can be.

did a great job on car but service advisor got me a cursey driver to take me home because the wait would be 3hrs. after done with my car he call me and said he couldn't get me back to the dealer to pick up my car! i've just move here don't know anyone so i had to take uber to dealer (what was a recall cost me money}

I drove 55 minutes to get to this location, I scheduled a 12:30 PM appointment 2 weeks in advanced, I arrived to there at 12:15 PM I had to walk inside to let the front desk (cashiers) know I was there only for her to be rude in telling me I had to pull my vehicle into the open garage door, as if I knew to do this, as I informed her I'm not from here and this is my first time her. As for my service they took my money and they did NOT rotate my tires and for all I know the didn't change my oil. My wait time was 2.5 hours (with an appointment) just for and oil change and a tire rotation that was not done. After the service tech Dusty informed me of what they suggest I have done, I sat and waited another 20 minutes for Dusty to bring my vehicle around and bring my paper work to the cashier so I could cash out only to find he was waiting on another customer who just came in. This place was a complete ZOO, standing room only and seems to be not enough mechanics to do the work or they're just unorganized. What's point of making appointments when you have sit for just about 3 hours total wait time like you're a walk in and the work you paid for is not done?!! VERY UNSATISFIED CUSTOMER!!!!

reps were great .. Love my new Camry. Thanks to Miss X and Jeremy

I recently had a 2:00 pm oil change appointment. I didn't leave until 5:00 pm. I was told it was only going to be 1:30 and no more. When the care was first told to me it was complete by my service representative that was at 4:15 and then he told me I had a tag light out did I want it to be replaced and I said yes. I had to go look for the service rep to find out why is it taking 45min to put in this small bulb that was presented to me to change. He was apologizing and told me my car was ready out side where it was the first time. I proceed to go get my car and it wasn't in the pick up area for customers. He had to go look for the car which happen to be on the other side of the building where they work on the cars. So left there very hot and disappointed with my service on Friday 5/17/19.

Ricky is the best service advisor. They were extremely fast and had my car running better once I left there. It felt like I was driving a new car off the lot. Great job guys!

I recently had a 2:00 pm oil change appointment. I didn't leave until 5:00 pm. I was told it was only going to be 1:30 and no more. When the care was first told to me it was complete by my service representative that was at 4:15 and then he told me I had a tag light out did I want it to be replaced and I said yes. I had to go look for the service rep to find out why is it taking 45min to put in this small bulb that was presented to me to change. He was apologizing and told me my car was ready out side where it was the first time. I proceed to go get my car and it wasn't in the pick up area for customers. He had to go look for the car which happen to be on the other side of the building where they work on the cars. So left there very hot and disappointed with my service on Friday 5/17/19.

The sale person whose name is ALEX WAS GREAT, the rest of the team was OK

My 2nd time coming to this entity and leaving my car with them saying we will call you when its done.... no call. I show up at 730pm since they didnt call to get my car. They are gone... the 2nd time this has happened. Communication with customers are horribe!!!!

Customer service was excellent, delivery of the vehicle exceed my expectation. I will definitely use auto-nation in the future for my next vehicle purchase.

this entity is notorious for bad communication with clients. today made the 2nd time that they failed to call me to get my car when it was ready and the closed the doors and went home not considering if I had to work the next morning or not!!! completely inconsiderate and rude. how hard is it to call people to pick up their cars??? if this is hard, it must really be hard in other areas of the service department 🤦🏾‍♀️

great customer service!! Victor,Kamone and Winston, thank you very much

great from the beginning to the end

AutoNation Toyota Thornton RD is a a wonderful dealership, Let me just say they are wonderful, friendly people, gets you through fast , and does a great job,

awesome service great speed of repair love this place

My sells guy was awesome!!! He went above and beyond helping me I am so grateful. Everyone there was very friendly and helpful.

I drove 55 minutes to get to this location, I scheduled a 12:30 PM appointment 2 weeks in advanced, I arrived to there at 12:15 PM I had to walk inside to let the front desk (cashiers) know I was there only for her to be rude in telling me I had to pull my vehicle into the open garage door, as if I knew to do this, as I informed her I'm not from here and this is my first time her. As for my service they took my money and they did NOT rotate my tires and for all I know the didn't change my oil. My wait time was 2.5 hours (with an appointment) just for and oil change and a tire rotation that was not done. After the service tech Dusty informed me of what they suggest I have done, I sat and waited another 20 minutes for Dusty to bring my vehicle around and bring my paper work to the cashier so I could cash out only to find he was waiting on another customer who just came in. This place was a complete ZOO, standing room only and seems to be not enough mechanics to do the work or they're just unorganized. What's point of making appointments when you have sit for just about 3 hours total wait time like you're a walk in and the work you paid for is not done?!! VERY UNSATISFIED CUSTOMER!!!!

He listened and he was very helpful explaining to me (I never felt uncomfortable because of my disability)When I walked in very friendly not pushy Thanks for making my purchase such a good experience

Great service from Jeremy Hargrave and his manager. Process went quick and were able to make a deal on a certified Tundra. Finance manager Daniel was quick.

I bought 3 vehicles brand new hear Mr.King John manager or great guy . And best price in atlanta I love to buy few more brand new vehicles from hear again waiting for 2020 vehicles

Customer service was excellent and very efficient. Customer waiting area was very nice

Was a good experience there are very professional, excellent service hardly recommend. Thank you.

my car was serviced on time everyone was excellent

Great customer service

It was a good experience. Personal are very professional. The service was excellent. Special thank you to Ricky Taylor and the manager Andy. Very great full.

Our salesperson was very friendly and helpful. We never felt pressured and we had a great experience.

I visited there three times and finally bought a car. Thanks to Ed and Jeremy! It is nice to buy a CPO (certified pre-owned) car and have 1 year warrenty. It is my first car 'little pearl' and hope I could enjoy it. The good thing is the high quality of the car. But sometimes you need to wait a little bit to get the good service. Anyway, good experience and meet new people. Highly recommend Edward!

I pre-applied for financing and then spoke with a sales manager to let them know what I required to buy. They said there would be no problems and then made me an offer 7% APR above my current rate which I declined. Then they offered me a rate 3% over. I thanked the sales person, declined and left. I received an email the next day with a message that maybe I need "to do a little research" on interest rates. Very rude and lacking professionalism. I would not recommend.

I was expecting to pretty much spend the day going through the process. I was pleasantly surprised by how quickly things moved along. The customer service was excellent and I would highly recommend this dealership!

Great times. Shipped my truck in a somewhat timely manner, Chavon was amazing and very helpful. The staff are a friendly bunch. Love my truck and thanks.

Classic Bait and switch. Then he made us wait so he could “check” on something. I saw he outside vaping. Never again.

Helped me out. Great service. Highly recommend

poor customer service....services too high....slow to follow up....take too long to complete simple services on your car

Very pleasant experience!!!! Mark allowed me to get the car that I wanted and didn't try to sell me something that I wasn't interested in....Great customer service!!!

This was the first time I've ever purchased a car where I wasn't there an entire day and subjected to high-pressure sales folks. Definitely a customer thoughtful dealership!

Service is always awesome!

There was a long wait, I get appointments come first but if I'm there first then I shouldn't wait. Especially 2 hour wait just for the quickest service which is an oil change! Other than that good!

Very disappointed with how my service was handled. Inconvenienced, missed work and time to go for an appointment scheduled the prior week for a recall replacement and after sitting there for over 30 minutes find out that the part wasn?t even available in shop to replace. It was like ?oh well ? we don?t have your part and we?ll contact you within the next three to four weeks when we receive the part in. Customer service even checked to see if the part was there at the time the appointment was made and confirmed it was to me. I stated that as well and was told that you can?t depend on customer service to know what their talking about. I was like REALLY! If I could go somewhere else that wasn?t so far off I would.

I have never had a bad experience at Autonation Toyota Thornton Road. It is a very busy service/maintenance department so you will have a wait time depending upon your service. It appear to be an all new staff of tech agents to assist you on arrival but everyone seem helpful. Thanks Ricky for getting me in and out according to your word in a timely manner! So satisfied with the service rendered.

The service was wonderful. What they did they explain and they even cleaned my car. I am so happy I purchased from here it made things easy and simple.

I was very pleased with Junior, my sales manager, who help me through the entire process. We picked the perfect car at a great rate! I couldn?t be any happier!!! And my finance guy Winston was great also.

I had a very pleasant visit on Friday April 26. I had several things done and thanks to Tenesha Jones for walking my paper work thru & made my time there shorter. My thanks to all that was part of the work on my vehicle.

The service was great and done in a timely fashion. Actually sooner than the assistant told me. He was very personable and helpful. He helped me pick the right service that fit my needs at the time. Thank you very much.

Awesome Service with Ricky Taylor! unfortunately I don't know the technician's name but they did a wonderful job on my car.

Service was excellent! Everyone was very courteous and helpful. I could that great customer service was a priority

Ricky Taylor helped me with getting my 80K mile package and he's awesome! He has great customer service and communication skills. I'm not sure who the technician was but they did a very good job with my car.

I received great service! My gentleman that helped me was very knowledgeable and helpful.

I only get my service here for my RAV4.

Best experience EVER! I went in for service and wasn’t expecting to leave in a NEW car! Matt is the absolute BEST! When you go in looking for a car be sure to ask for Matt! He went above and beyond my expectations. Most sales man pressure you, but he doesn’t at all! You won’t regret asking for his help! He is very friendly and I plan to ask for him in the future! He even helped me set my Bluetooth up in my car before I left! Thanks again Matt, you are the BEST!!!

Xenia And Matt were great! Made the buying process very realistic and easy.

The wait time was shorter than typical wait times in the past, so it looks as though they are trying to improve in that area. My service tech was great! Overall, I enjoyed my experience and will return.

Dusty was an excellent service advisor. He addressed all of my questions and concerns.

I had a bad fall at the Toyota Service Center just because of their ragged chair.. The chair just started rolling when I put my right foot on the rime to raise. I was dragged by the chair. Today, I am hurting all over neck, head, arms, legs, etc. And, I didn't even get a car wash. Another thing. I went in for an oil change and learned that my car had a callback. I got that torque cylinder replaced.. That was the good part. But the bill was a shocker. I was given a $188 quote for a service and wound up having to pay $300 but didn't get anything additional service. This charge was on the recall. I was given a quote and a courtesy ride home. and told that the service required an alignment "after I got home" which added an additional $89 to the cost. I did not appreciate leaving think my bill would be one price only to return and the cost was different. There was something fishy about the figuring of the cost. The guy didn't won't me to check.

In my experience, if there are issues after purchase, such as missing equipment, Auto Nation has little interest in correcting the problem. After multiple attempts at contacting the GM with no response at all, I was contacted by his subordinate and subsequently passed around to several staff who finally dismissed tihe issue as not their problem, although they would be happy to install the option at an added cost. (even though it was previously paid for as listed on the sticker) Due to what I consider deceptive practices, I cannot recommend Auto Nation Thornton Rd.

I had a bad fall at the Toyota Service Center just because of their ragged chair. The chair just started rolling when I put my right foot on the rime to raise. I was dragged by the chair. Today, I am hurting all over my neck, head, arms, legs, etc. And, I didn't even get a car wash. Another thing. I went in for an oil change and learned that my car had a callback. I got that torque converter replaced.. That was the good part. But the bill was a shocker. I was given a $188 quote for a service and wound up having to pay $300 but didn't get anything additional service. This charge was on the recall. I was given a quote and a courtesy ride home. and told that the service required an alignment "after I got home" which added an additional $89 to the cost. I did not appreciate leaving think my bill would be one price only to return and the cost was different. There was something fishy about the figuring of the cost. The technician didn't want me to check.

Under new management but wait times are still long. I also made an appointment.

Darius took care of me as soon as I got there and provided great service.

Quick service, friendly employees. Courteous and professional too.

Service was quick and easy . I just came in for an oil change and was nervous because I didn’t want to wait but I was informed I could leave my car and get a call when it’s ready. Everyone was willing to help excited I was able to receive such great service . I will be there again when I need more work done ! Thanks for the hard work from your staff !!!

I am very disappointed with the service I received. I made an appointment for an oil change and for one tire to be replaced on my vehicle. My appointment was at 10:00, and I expected to be done in about an hour or so, but my car was not ready for 2 hours and 15 minutes after my appointment time. It did not help that a service member walked by me in the waiting area at 10:40 and told me that my vehicle was almost ready. After being told that, it was a shock to have to wait until 12:15 to get my car back. Over 2 hours seems like an unacceptable wait time given that I had an appointment.

Great service and good people that's all I can say

When I called in to make to appt. to get my car serviced I was no hold for about 20 min. before some on e answered the phone. I had to call back 3 times before I got some one to answer the phone then sehe said that there was a lot of volume that morning.

AMAZING car buying experience. Keith and Winston new exactly what I wanted and helped me figure out the best solutions to get it within my budget. Very happy with my vehicle and the showroom experience.

worth waiting for? good service!

Great experience buying a car. Sales team (Howard) and management (Charles) were great to work with as they dealt with me, a tough woman when it comes to car buying. They behaved on my terms (smile) and made a deal. Very happy and would use them again.

Fabulous experience working with Howard the salesman and Charles the manager on buying a great used car. Fair pricing that was better than a major competitor and all went well.

They beat every other price

I have bought around a dozen cars throughout my life and this was the worst experience. The salesperson herself did a very good job. However when I dealt with Winston in finance, that was a totally different experience. At first, he tried to sell me a 7 year extended warranty that started on 12/12/2015 and ended on 12/12/2022. The date of my purchase was 3/31/2019, so I had only 3 years left on the alleged 7 year warranty. Then he sold me a 5 year extended warranty. Once at home, I changed my mind and wanted a refund on the 5 year warranty. I returned to the dealership on 4/3/2019, but Winston told me my car had not been processed in the system, so the warranty cancellation form was not available yet. Of note, my check for the whole purchase price had been cleared from my bank on 4/2, so why was my car not processed yet? Winston told me he would email me the warranty cancellation form on 4/5. I waited until 4/15 and called him. He still did not email the form promptly, so I had to talk to Matt the finance manager and to Colin the sales manager for Winston to finally email the form. I have personally delivered the form back to the dealership, and I am waiting to see how long it takes them to refund my money.

Oil Change, new tires great customer service and quick service.

Very Pleased with my experience with James, Chevon and others!

My first experience at AutoNation Toyota and it was good. I called earlier that morning and was able to make a same-day appointment for a multi-point inspection. The waiting room was pretty crowded, and the wait was about an hour and a half, but the representative, Ricky, did warn me that it would take about that long. Ricky was super friendly and informative, and reassured me about all of my concerns. I will be returning to AutoNation Toyota Thornton Road for further services on my car when needed.

Thaell Avila was our salesman! He was wonderful. He worked numbers both ways we needed to see them. He found the truck we were looking for and made the deal happen. Very exceptional customer service at AutoNation Toyota! The showroom is clean and nice. Popcorn is freshly popped for your partaking, there is a play area for people with small children so they don't get bored while waiting. This was a good purchasing experience. Thank you again Thaell and AutoNation Toyota Lithia Springs! Keena Mullins Smith

Great service , Great people to work with Sale person was very professional and knowledgeable of the all features! Great customer service.

I had my car service there a pond my service I had to take it back in a week later time of the Essence

Everyone was very professional and friendly. "Z" , Colin, and financial representative were especially nice!

Just got my first car with these guys! Very smooth process & the workers treated me like family.

Overall, everything went fine. The main issue I had was getting my paperwork done properly because I did not finance through the dealership. I found it interesting that no one at the dealership was able to properly and completely fill out what was needed and it was something very simple. I just didn?t feel a sense of urgency when it came down to it.

Sales, and sales manager were of great help to me. The financial representative was great!

Our salesman was genuinely concerned about needs. He went above and beyond to make sure our needs where met. Which made our buying experience a very satisfying..

I had a really great experience here yesterday with Elizabeth, Ed & Elliott. They made my experience easy & fun. Thanks guys!!!

You can NEVER get someone on the line in the Finance department!!!

My name is diane Mullinax I was very pleased with the lady who sold me my vehicle but I was unhappy I didn't get the one with a CD player inside when I asked for it upfront I'm very happy with the way I was treated as they worked financially with me to make sure I got in to a new 2019 Toyota an the people were very kind so i give a 3 stars today on my review i hope in the future that I will they will take more concentration in what the customer is asking for in their search for a vehicle

This is listed under my husband but my name is Christal. I have been using these guys for a couple years now. Always professional service and always a good job at what they do. The only reason I am giving them 4 starts and not 5 is because when you pull in their service area I have always stood their about 5 or 10 mins before anyone acknowledges me. Now that seems petty 5 or 10 mins but when you see people walking around or standing at their station doing what looks like looking around to see what they could be doing and they still don’t address you is very frustrating when you have an appt time. That is my only complaint I have with this group. Other than this thank you Autonation for such a great job!

Great service

The Service Advisors at AutoNation Toyota's Thornton Road location are the BEST! I've been a loyal customer at this location since 2003 and they have taken great care of my vehicle. My last two visits were very well served by Ricky Taylor and Christopher Plummer. Thank you!

We bought a new car with Kevin Mayes. He was the absolute best salesman and is the only person I would recommend buying a car from. He is honest, real, and is there to only help you make the best decision for you and your family.

Very professional and fast. Thank you very much for your service!!

We drove from Memphis to Atlanta to purchase our van because their price and a their van inventory. Did the deal over the internet and was pleased.

Great service! My technician was a man by the name of Cory and he was very nice.

I “worked” for the company briefly. I was lied to about pay. Was not trained properly and there was always some hidden agenda. They can never guarantee anything and do not stand on their word. They continuously lied to cover one lie after another. They showed me no respect and made it seem as if I was always wrong about things that were facts. I do not recommend them. 0 stars

Ricky my advisor did an excellent job of making sure everything was taken care of on my vehicle. He called and updated me every step of the way, while I was out of town last week. Super Happy with my advisor and the dealership. The Toyota of Newnan did not want to fix the issue that was under warranty, but Ricky gave me a comforting experience and let me know all would be well. However, the front desk receptionist that checked me out, leaves much to be desired with regards to her customer service. Thank you Ricky, the mechanics, and Autonation Toyota Thornton Road!

Had a oil change and tire rotation

From the time I entered to the time I left, I had a great experience with everyone I encountered. Dusty was awesome at informing me with every aspect of my car. I really appreciated that. I will gladly be returning every time my car needs any type of work!

Very professional sales rep. She made the entire procedure pleasant. The finance manager was very informative as well.

The Salesman name Keith was Awesome. Generous. Caring and super friendly

Awful service. The tech was fine but thats it. Ive reached out several times and no one even cares to reply ..waited 2 hours for an oil change with an appointment .No one gave status update .Horrible ammenities while waiting. I was told They would vaccumm my car and had free snacks and beverages when I made my appointment .Day of, there wasnt even coffee and the vending machine you had to pay for, wasn't working ..lady was cleaning floors with awful smelling chemical and I was sick by time I finally left ..and no ..car wash either... Apparently they didnt think to do it and when I asked he saod its be another hour before it would be washed . id rather drive 2 hours to another dealer than go back here.

By changing management and taking action against rude and arrogant employees.

I went for a recall product and the service was excellent. Corey recieved my car and keys. Although the service took 4 hours, a wonderful driver name Pete took me home. He advised me to call back in 3 hours to set up for a return trip. Not needed, Corey called me in 3 hours to let me know my vehicle was ready. And asked if I wanted a driver to pick me up from my home. The driver Crystal picked me up with my 3 talkative girls and she delightfully entertained all questions. When I arrived to received my car keys from Corey I was prepared for more service than I went in for. Corey let me know everything was up to date. What a relief to have great service and not experiences that were not need.

The sales experience was great. Matthew was a pleasure to work with. He did all he could to make it better for us. Wasn't pushy at all.

My experience at AutoNation was great. I really appreciate the time and energy James and his brother Tee put in to help me find a car. They were very welcoming such great men. I enjoyed doing business with them. Thanks guys.

I went in for an oil change and come home with a new 2020 Toyota Corolla....Matt and Gary were great salesman! Love my new Corolla <3

I love my new car, and the customer service wad excellent!

I received a vague letter telling me there was a recall on my brakes. Made an appointment. Came in and was told it was going to take up to 4 hours. I didn't have time so I rescheduled for the next Saturday at 7:30 a m. Dropped off car, and had someone take me home. A hour later they called to say my car was ready. When I came in, the service person could not tell me what they did, so he went to check . Comes back to tell me they were checking to see if I had a TRD break kit. Really? All that, when all anyone needed to do was look through the spokes in my wheel or ask me. Waste of time. Every interaction I've had with this dealership has been bad. Stay away from Thornton Road Toyota.

Update: What a joke. The “response from the owner” said that the GM would love to talk to me to resolve these issues. The GM knew nothing about my concerns. The administrative assistant said she would pass along my concerns and have the GM call me back. I’m still waiting for that call a week later. That's ok, there's no need for a call back now. I purchased a new car elsewhere. Original post: I went to Toyota AutoNation Thornton Road on Mar 23, 2019 to look at a used RAV4 I saw on Autotrader. I was shocked that I was not permitted on the car lot. There was not a customer on the entire lot though the building had at least 30 customers inside. The salesman was very professional but HE decided what car he thought would best suit my needs. He then retrieved it from the lot and let me drive it. Of course, when I decided against the car, the manager (a punk kid with an attitude) gave me the typical high pressure BS. When I got home, I found numerous other cars on Autotrader that I liked even better at the same dealership. Toyota AutoNation, change your ridiculous policy and let the customer see what cars you have for sale!!!

Great n fast

Don't take a Lexus to this place, their actions are suspect.

Shout out to Keith and Jeremy of Autonation. I had an appointment with Jeremy but we arrived early. So instead of having us sit around Keith helped us and told us that Jeremy would still get the sale. So he found the right vehicle for my wife and she was happy. I saw a nice car I like so he said I can put you in that one too. It worked out and got credit for a sale as well. I would HIGHLY recommend Auto Nation when looking for a vehicle. The service was top notch right up there with Chick fila..Go see Keith and Jeremy and tell them I sent you.

Service is pretty good. Stuff there is very nice. My Toyota Care expired. So I had to pay for a service. The price for a regular service is pretty high. It is 130+ USD. If you really want to do a service there, get a prepaid service plan. It reduces the price to 80+ USD for each service. I was upset to find that I could not use the newly purchased plan for the current service. A word of CAUTION: get you plan BEFORE starting your current service.

I was doing my research on newer trucks on Autotrader.com and came across two potential candidates at AutoNation Toyota. I submitted an online request and Chavon contacted me very quickly. I could tell just by our telephone conversation that she was going to be someone that I would like to work with on getting a newer truck! I was right, she was excellent to work with, possibly my best experience buying an automobile. I recommend this dealership and Chavon.

Excellent customer service, super friendly and smiley! They really went above and beyond for my family and I’m so thankful! Thank you Charles, Lacey and Shavon! 👏🏻 (hope I spelled those right) We will enjoy our brand new 2019 Corolla!

Great experience with Duston Greenway! Wait time was good and advise very good

We bought our Prius at AutoNation in 2013 new. We have just completed our 25K service check and have received excellent service from AutoNation and from the Prius. We usually average about 55 miles per gallon and love the car. I think the Thornton Road AutoNation is the very best dealership we have ever had. Thank you AutoNation Toyota. We just completed a safety update on our 2013 Prius which now has 54, 235 miles on it. The AutoNation Toyota dealership personnel were very helpful in completing our job competently and on time. Our Service Advisor was extremely helpful. Thank You Thornton Rd. Toyota!

Very Good Service everyone was nice

Welcoming and pleasant. My car was well taken of the problems.

My experience was fantastic, my sales person Keith was friendly and made sure to find both a vehicle and price point that fit my needs exactly. I had never financed a car before and the finance team was patient and considerate in how they explained the terms. I'm very pleased with my new 2019 TRD Off-road Tacoma and was more than happy with the trade in value I got for my 2015 Subaru Outback.

We has great service! The staff was very professional and friendly. Great place to buy a new car.

This place only cares about sales. We actually walked out on the salesman. Within 10 minutes, we were handing papers to sign. I do not know if it was because we are young or what, but it was ridiculous. DO NOT RECOMMEND. Also lots of dealer fees. Cobb County Toyota was great!

I had to have a lot done at once for my car, which took about 3 hours, but the person that took care of me was very informative about what they were doing to fix my car, and gave updates on the progress.

My 2017 Toyota Highlander's "tire light" appeared. I took the vehicle in on March 4, 2019 to determine the cause of this light being on. I received a call, indicating that the right rear tire needed to be patched. So, I paid ~$30-$35 to have this service completed. My vehicle was at Toyota for the entire day. Less than two days later, the tire light appeared once again. I ignored it for a few days because the weather dropped into the low 30's and I was once informed that a change in weather may trigger the tire light. However, after the weather warmed up and the light still remained, I scheduled another appointment to bring my vehicle back in. On March 18, 2019, I returned to have my vehicle inspected yet again. I was told that whomever patched the right rear tire did not patch it properly. I was not charged for this visit, but the inconvenience of having to bring my vehicle in twice (for the same issue) was an issue for me. Less than a day later, the tire light appeared AGAIN. By this point, I was very frustrated with Toyota. I called and asked to speak with a manager. He (Andy Phillips) was not in the office, so I left a voicemail for Andy both on 3/18/19 and on 3/20/19. Today is 3/25/19, and I have yet to receive a return phone call from Andy or a representative at Toyota. I am very much disgusted by the lack of service that I've received at Toyota. I've been in the family of Toyota for 18 years, and this Thornton Road location is a disappointment (not to mention, I bought an Avalon from this location, and have ALWAYS had "tire light" issues with that vehicle). To avoid ever having to return to this location due to their poor customer service, I will NEVER purchase another Toyota. That's how disappointed I am with this location. My father is a retired Toyota employee in Florida, and not once did I ever have a problem with their location. It's just something about Thornton Rd, they need better management.

I always make an appointment and arrive on time. Customer service rep was very friendly and professional, however it always take almost 2 hours for my oil change. I am satisfied with customer service, not satisfied with the time it takes.

overall really happy with the service,kindness & patience my family & recieved for both our 2018 toyota corolla Le & our 2019 Toyota tacoma !! Thaell the sales rep. & Matt in the financial department really took time to explain endless possibilties & Thaell made sure to go over & beyond to meet my father's wishes. Def. will recommend both gentleman to my family & friends to get a great deal!! Thanks to both of them, my family was able to get great cars & great prices !!

Customer service rep was excellent. Time in the shop was very long. A simple oil change and tire rotation, plus fluid change took over three and a half hours. it could have been over a half hour less, however, the technician drove my car to the parking lot and it sat for a half hour because they needed to ask me if I wanted the fluid change. Not very thoughtful.

The sales guy Matthew was awesome with the help of my cousin. They made car shopping a great experience for me n my wife. Thank u guys

Approximately 2 weeks after purchase, I thought I got a good car at a decent price. I am still waiting for a second key to my certified used 2018 Rav4, and discovered I have the incorrect manuals for this specific vehicle. The manuals in the car are for 2 different models of this vehicle and a different year. Now I worry there are other hidden issues with this vehicle, although the carfax seem to be clean. Also had trouble with calls being returned.

The only place I take my truck. Honest, fast, accurate, and great customer service.

They are so busy that they don’t have to be nice anymore.

simple, painless, and actually fun.

Great service. Informative and helpful.

I was not happy with interest rate. I put $15,000 down on the Camry.

FAST AND FRIENDLY SERVICE. EVERYONE WAS GREAT. NO PROBLEMS WITH ANYTHING. WILL BE GOING BACK AGAIN WE NEED TO.

Matt was great he showed myself and daughter everything on the car and how to use it.

Looking for a car go here

Service was excellent and fast! I went in for my 10,000 mile service and tire rotation, end up having two recalls as well, completed before lunch and I had a 10 am appointment. Chris is usually my service advisor (who got 5 stars last time), but this time it was Doug who get 5 stars this time........ One regret I didn’t let him know I needed a car wash when I bought my Tundra in...... that’s ok I’ll get him on my 15,000🤗🤗🤗

The sales team was very polite and helpful. It was the best car buying experience I have ever had, and i have had a few!

Service department has kept my 2009 Prius in top running condition for lots of years. Service for my 185,000 miles just completed and Michael and the entire service department were excellent!

Great customer service!*****

I love my 2019 corolla. As a first time buyer who just graduated college, Charles and the team were able to work with me and made sure I was not leaving without a car! So many advantages to buying a toyota.

AutoNation Toyota was very efficient on a Saturday, providing comfort, technical support and customer service.

Me and my husband purchased our first Toyota from this dealership and was waiting for months on the extra key we were promised on a 2018 Toyota Camry. We had been following up with the salesperson continuously only to be told on At the end of February that we would not be getting another key. I spoke to a Charles White (used car sales manager) and was advised that he would look into the situation and give me a call back because it was month end and they were busy . I called back and left a message for him on March 6 and still have not Received a cal back from anyone. We could have made the decision to purchase our vehicle somewhere else because of this issue. Those keys are no cheap and that was a factor to consider before our week and or 500 miles were up to return the car. But because we were promised another key, we patiently waited. I don’t appreciate the brush off nor the lack consideration to call us back! Customer service sells, there are too many other dealerships out here to be lied too and handled improperly by this one! some may say it is just a key, but you factor in the cost, then We would have considered buying from somewhere else!

Matt was amazing! Super chill and very helpful in helping us pick out exactly what was right for us. Thanks!

I and my husband Augusta S. We would like to personally thank Matt @ Toyota Autonation. He is an awsome salesperson very nice, professional ,going above and beyond. My husband was with family we had no intention of getting a new car from here. When you have a name like Matt you can't go wrong we left with two brand new vehicles 2019 Toyota Rava 4 and a 2019 Toyota Avalon If you are looking for best adventure buying a car go see Matt.! He is number 1 .Thanks Matt....M.Sims

I had a great experience yesterday getting my car serviced. The care and courtesy seemed genuine this time.

Coco has exceptional customer service!!! She is truly an asset to the AutoNation Toyota Thornton Rd team!!! I enjoyed my car buying experience!!!

Coco has exceptional customer service!!! She is truly an asset to the AutoNation Toyota Thornton Rd team!!! I enjoyed my car buying experience!!!

Services times were very fast. Staff were friendly and informative.

I will be back.

A great sales/trade in experience. Looking forward to a long relationship.

Very helpful and knowledgeable.

If you ever need a new car or used car ask for James. He is very professional and understanding and will do anything to help you get your car.

Service Rep Michael Reason was professional and extremely helpful.

Well this is the second time I have bought a vehicle from AutoNation on Thornton road and both time they was good to me and if I ever by another vehicle it will be from there.

Co Co Jackson made the purchase of my new Camry an extremely easy and an enjoyable process. I will definitively refer my family and friends to her for their new car needs.

The staff was amazing. They made the process smooth and stress free. My Sales Representative Cedra Hatchett was the best. We have a saying in the Army we go above and beyond and that’s exactly what she did for me. AutoNationToyota I have already recommended to friends and will continue to do so.

It was pretty good, they messed up my side step and the service manager offered to replace it.

My experience at AutoNation is one that I will tell everyone that I meet. I received the best customer service and customer care. I did not feel like a customer, I felt like family.

Tabatha my service advisor was simply outstanding ....Everything when having my car serviced was Excellent!

Toyota Auto Nation always give you the customer Service you're looking for, they take pride in their customer's service. I will always come to this location. I like you don't have to wait all day to get your car service. That's why i give it a all 5 stars on service. Keep up the good work.

Always a pleasure to have my car service by you guys. Thanks for the great service and always taking care of our rides.

Toyota SUCKS! Do not know what happened to this place they were not like this before. They lied about the car having new emissions, new tires, changed oil and transmission fluid

Toyota SUCKS! Do not know what happened to this place they were not like this before. They lied about the car having new emissions, new tires, changed oil and transmission fluid

Great customer service.

props to rickey and the crew for getting me in and outta there in a very swift fashion. gonna try to get to 400,000 now hahaha! THANK YOU!!

i like the set up designed like a highway and the swiftness of the service center drop off process.

Normally I have good customer service but this time it wasn't. When I arrived for my 7:30 appointment. I was greeted by someone that wasn't my rep. Very nice and friendly. I told her I had an appointment with Tabeth and she went to get her. I heard Tabeth say she's going to have the wait as she walked into the parts area. The kind lady smiled and said she will be with you. So fast forward she came over ( my original order was for an oil change but I also needed windshield wipers and a wheel alignment) I advise her that the service rep I had before told be $89 for the wheel alignment I told her he said he was going to put in in the notes. Also I had a coupon but she rudely dismissed what I was saying. I was advised that the work should be finished by 9 it wasn't until 9:34. I went outside and asked at 8:57 how long she said another 15 min ( I know this because I had to be to work for 10am). 15 minutes passed she never came and got me I asked her again and she said hold up I have one person in front me ready to check out she was filling some paperwork out. So she finally finished gave me my paperwork and I just paid because I was in a rush when I got to work I noticed I was charged for installation of windshield wipers when I was told more than once it was free.. I wasn't going to do the survey but I got a text saying can I take the survey..etc....But when I expressed my concerns I felt I was brushed off. I didn't enough my experience with this rep.

This dealership and Ayshea were very easy to work with. They were willing to give me their best price by email and had the paperwork ready to go when we arrived. Definitely the way to buy a car!

The service center is so close to me, plus I bought my car from this location so I thought it was a good idea— NO! Every time I come for service there’s a lack of urgency to help! I sit there and no one acknowledges that I am there, no one tells me that someone will be with me shortly. This place is literally 2 minutes from me, and I’d rather go to another service center because I never receive decent service here. You all really need to do better in the customer service department because it seriously lacks.

Great Customer Service Advisor. Helpful with tips. Offered some good suggestions.

I was provided with information that allowed me to make an informed decision on the services I needed. I was very happy with my experience.

I had a good experience on Monday, March 4, 2019. I brought in my 2014 Camry for the 35,000 check. More importantly, I needed tires and a new wheel lock. My customer service tech was Dusty. He was very patient, answered all my questions, and addressed all my concerns and then, found a way to honor my coupons. All in all, my experience was good. Thanks!

Service was great and service tech took care of all my concerns, she exceeded my expectations.

Service was great and service tech took care of all my concerns, she exceeded my expectations.

I love my new car! I could not be more thankful

Had an appointment at 1030 arrived at 9am and was out by 1020. Loved the experience

Creat experience. The process went smoothly and every was professional.

Horrible place. Will never buy a car here again.

I appreciate the service and helpful with transportation. He done a great job.

Great service, professional service team, timely matter and detail report.

Great service rep. Facility is cramped and could use a bit of modernization.

I was taken care of by Chris D. He did an exceptional job ensuring that I understood the services need and will need. Definitely will continue resquesting him as my advisor!

I told the advisor why I was there. She took me to the service lounge and told me she would keep me posted. She returned and told me I needed other repairs and it would be a while. She had me shuttled home, which was amazing, and called me when my car was finished. She also gave me a breast cancer plate. I was thrilled.

Other than a routine oil change I had to have a fuse replaced and a 12V socket connection repaired. Unfortunately, I the car needed further maintenance than anticipated and time allotted for. I'm grateful that my knowledgeable service tech/rep Ricky T. took the initiative to explain what exactly was left to be done and setup a follow-up appointment for me to complete the service.

Everyone I talked with were very friendly and helpful. Dustin was in charge of my service while I was there. He did a great job explaining what was done and what kind of service I may need in the future. He even moved my car so it would be closer to the exit door when I left.

Great customer service very busy but friendly Recall service on my Corolla really made a difference. I was pleasantly surprised

Great people and great service!

Edmunds performed his job as a professional at all time.

What I appreciate they explain what you need and why. But they leave the decision up to you. The rep does not try to sell you the services. The employees work as a team in meeting your needs.

I recommend anyone to have their maintenance done there. Everyone was so friendly and helpful. The service was done very fast as well. I didn’t wait for long.

Curtious and friendly go service

I've been a customer of AutoNation Toyota Thornton Road for about 20 years. I've had great success with this dealership not only in the Sales Department, but in the Service Department as well.

outstanding services and very good time wait.

My experience at Auto Nation was excellent. The staff at AutoNation is very professional.

The service tech highly recommended a cabin filter and told me there would be a 50 charge. I agreed to that fee. I asked if they were running on time and they were. My car was completed and I was told the cabin filter was included in the 20kcheck up. A win all ths way around

Devin Prevost did an excellent job as a service representative. Work was done quickly and without hassle.

I was exceptionally impressed with my trip to have my car serviced on Thursday at AutoNation Toyota on Thornton Rd. Steve was my service representative and educated me thoroughly on what issues needed to be adjusted and parts that required replacement on my 2016 Corolla. He was consistent in providing me with the best deals as well! Toyota receives a 5/5 in not only car dependability, but in customer service as well! Thanks Steve!

We just purchased a Toyota Highlander and I must say the salesman, Matthew Metts, could not have been more courteous, knowledgeable and patient. Not the usual high pressure tactics I have been accustomed to in the past. I look forward to our experience with the company going forward.

Ask to speak with Tresilyn in Service only if you want the best agent in town who makes getting service easy, stress free, and enjoyable. She is honest, helpful, and considerate. Tresilyn gets the job done!

Come & you’ll be satisfied

The Costomer service was good, friendly workers

Corey Morgan was very professional and prompt. Excellent service and communication

Excellent service. they do great work and their customer service is outstanding

Excellent service and Customer service!!! Steve was extremely helpful my first time there! it was easy and fast! This will be the home (my go to) for my car to be serviced!!!

I took my car in for brake inspection and repair. It was quick, cost manageable and Cory provided me with great service.

The most non responsive group of people! My salesperson was amazing. The experience after that has been nothing but a total nightmare. 3 months & 2 expired temporary tags later, I still don't have tags & registration. I have a brand new Toyota that I can't legally operate. Save yourself the headache. Shop elsewhere.

my high beams quit working while I was driving at night. I scheduled service for the next day and they replaced both head lamps (apparently the high beams are the same bulb as the headlights). I thought the price was a little high for 2 bulbs, but they work fine now and I can't drive at night without them. My service advisor (Ricky) was very courteous.

The service department is top notch!

My service was excellent from scheduling to completion.

Your associate Steve Deegan, was polite, knowledgeable and personable, he helped to make our service visit to Toyota productive and enjoyable.

Unprofessional and unorganized.

Very unprofessional and unorganized. DO NOT give them your business as they do not value your time and do not pay attention to detail. Mohammed specifically should not be in this line of work.

Truly unprofessional, I dealt with Mohammed who seemed confused and has no value for ones time, please by a Toyota anywhere but here. These people aren't fit to be in the car business and don't deserve your business.

I made an appointment on Saturday to bring my car in today for a recall and other issues that I was having. While on the phone with the receptionist, she was loudly sighing and acting like my issues were not a big deal, but whatever I chalked it up to maybe she wasn’t having the best day. I gave her a list of all of the issues and the appointment was set. My husband took the car for me so I wouldn’t have to sit in a waiting room with 2 toddlers for an unknown amount of time. When he met with the technician, the guy actually tried to convince my husband that my car had been in an accident and that’s why my hatch wasn’t working properly. My husband assured him that the car had never been wrecked and the guy actually tried to argue with him about it! When my husband started addressing the other issues, the tech told him that he was adding things to the appointment and that another appointment would have to be made because they didn’t have time for it today. My husband informed him that this was all brought up when I had made the appointment. Either the receptionist didn’t note it or the technician was lying. So here we are, my husband was there for 3 hours today and nothing was fixed. We were expecting the recall issue to be repaired as according to the email we received, parts should have been on hand and if they weren’t, they would order them and then we would schedule an appointment. Now we have to make at least 3 additional appointments to have problems fixed. 1 for the recall and electrical problem, 1 for the hatch which miraculously fixed itself while there but now that my husband is home with the car can’t get it to work and one for the issue they claimed he “added” while he was there. My husband took off work today to have this done. Now one appointment has turned in to 4 and I’m supposed to handle it with 2 small children in tow and no way to leave the facility. The technician was rude, condescending and treated my husband like an idiot. Newnan and Marietta are sounding really good right about now.

Was a total waste of time. Had absolutely no concern for my time. Made me wait... refused to communicate with me and caused me to lose an entire day. My situation wasn’t ideal but I will never visit this place again because I can only imagine how this place conducts business after a transaction is done.

Service is always welcoming when visiting this location

This Toyota location is great! I just bought my first car here a few days ago. They were extremely helpful and made the process smooth. Would recommend to anyone!

Ricky was great, he explained everything to me in depth in regards to my Toyota care!

Tabatha Fuller is the best service advisor this dealership has ...She is professional knowledgeable and caring for her customers . I trust her with my vehicle for any needed work. I would recommend her to my friends and family .

Unfortunately time did not allow me to go through all of the paperwork and different plans that were offered. I know that I did not get an opportunity to compare the price of the cars with different packages ie no key startup, automatic seats etc. etc. The Lead Salesman, James and the Finance person, Ash Hasaan both gave excellent customer service. There was another salesman that rode with us in the car didn't do or show us anything...but he said he didn't like being a salesman and that he would not be there long. We like the car so we bought it.

Tabatha Fuller is the best service advisor this dealership has ...She is professional knowledgeable and caring for her customers . I trust her with my vehicle for any needed work. I would recommend her to my friends and family ,

The one thing I would recommend is that AutoNation has one salesperson on their staff that is a Prius Expert. Having one person that can truly assist the customers with the details of driving a hybrid vehicle would set a dealership apart from all the rest. We knew the car we were looking for and ended up going to three different dealerships before we made a purchase. Being able to communicate with someone that truly understands the details of driving a hybrid vehicle would have made our buying process much easier.

I took my vehicle in for service and my service specialist was very friendly and made the process easy. I would return to this service location again.

Had 10:00 appointment. Arrived a little ahead but was immediately helped. I have walker so was told to sit and everyone brought paperwork to me. Job accomplished and on my way within two hours. Everyone was courtesy and helpful.

Great customer serivce, the wait wasn’t long at all!!

Ricky was thorough and professional. I love having the Toyota care plan.

The service was excellent and Ricky Taylor treated us with kindness and respect. It was my first time there and I am planning to go back in the future. Thank you.

Excellent service. Ask for Keith! He’s very patient, honest, & friendly.

Matt and his team at Toyota made selling my car a wonderful process. He took the time to explain and recommend all features and details to me.

First I LOVED that I was sent several emails reminding me of my service for my truck. I was VERY pleased, as I had just arrived back to Atlanta from my trip to Virginia. Then on New Year's Eve I arrived an hour early for my 11 am appointment. As soon as I pulled in several asked if someone was helping me, but I still don't remember either greeting me.lol They were slightly busy, so I didn't mind. I just loved how several asked if someone was helping me. Tabitha was my number one service person, and she did a phenomenal job. I didn't expect to pay $186, but Toyota saw fit to advise that my battery was at 78% and suggested that I go ahead and purchase one so I did. I did not mind waiting at all, as it was only about an hour and a half....GREAT JOB Toyota and thank you so much. See you next time Oh, I did notice that my truck has a kick or something going on, so I'll ask my guy to check it out. I'm sure it's nothing, but better to be safe than sorry.

Friendly staff and great service

My experience at AutoNation Toyota Thornton Road was great !!!! Mr Darius Johnson made sure that my car was checked in and out in no time . I was prepared to have a long visit because I did not have an appointment . So by me just popping in on them ,Mr Darius Johnson was a very very busy young man but told me it could possibly be a very long wait and I was ok with it ... but yet in still he got me in and out with a big smile so I Thank you AutoNation Toyota and most of all Mr. Darius Johnson

Overall I had a great experience. My service advisor, Ricky Taylor took time to explain exactly what my car needed. He was also very understanding and friendly. I was well satisfied.

Extremely friendly staff. Will be back again.

I had a great experience!! I was in and out within 30 minutes!

I only bring my truck here to be serviced. Quick service typically - good people working there. Always super nice and accommodating if the wait is longer. 10/10 for sure.

The service was professional and thorough

Always great service. Very friendly staff

My sales person was James Hall. Very detailed. Process was pretty quick. Everyone was nice and informative as well!!

I have not bought a car in a very long time and was dreading the entire process. After shopping on the internet and inquiring about a particular vehicle I received a call from Zanobia the internet sales rep. She was wonderful. When I didn't like the first car I inquired about she quickly had another car brought from another Auto Nation Dealer for me to look at. I did buy the second car. The entire process was pain free and I would highly recommend this dealership.

Great customer service!! Huge selection of cars .

Sales rep was very good

Wonderful customer service.

The young lady who helped me that day went far and beyond to show me things about my truck that I did not know and needed help with so I give her an A+.

It was great! I didn’t have to wait in line long and they finish in a timely manner

Excellent customer service when purchasing our vehicle. Highly recommend!

Horrible! I purchased the Toyota CHR 11/20/18 at this location. I worked with Brianna and she was cool. However, the manager Kelvin is a liar! Kelvin assured me the Toyota CHR XLE 2019 came with remote start. My choices were btwn this and 2018 Honda Civic. I specifically asked him, "If I am in the home and I want to start up my car will it do it?" He said, "Yes, the car has everything you need including this light on the ground that says CHR." Brianna and Kelvin asked me several times as to what I wanted and I told them I wanted most of the feats if not all like the Honda. I mainly wanted the remote start and push to start since I am getting a new car and Honda offers these feats in their standard vehicles. The day of purchase Brianna told me she would see what can be done with the remote start when I noticed the car did not have it! I told her Kelvin assured me that the car came with it. I signed the paperwork that night b/c I did not think it would be an issue b/c they had been good so far. Brianna called me as a follow-up the other day and tells me Kelvin denied what he told me about the remote start. Brianna also researched the info by getting with one of her colleagues and they informed her the car does come with remote start but it is in the next trim (Limited) and that it would be an increase of $5k. I confirmed with Brianna that I was trying to stay w/in a certain budget as I just purchased a home and did not need higher car payments. I reached out 11/27/18 to Brianna to confirm if Kelvin would be willing to do anything due to the misinformation he provided. Kelvin calls to argue stating he did not say the car had remote start. Calvin, my mother's husband was there when he said it! Kelvin tells me over the phone there is nothing he can do. Excuse me? Nothing. Really? He did not offer any incentive(s) or did not have any remorse for his lie! The RAV 4 my mother and Calvin were going to purchase at AutoNation is a no go! I am more so mad he is not taking accountability or ownership of the situation from what he said. Don't waste your time or money. Go elsewhere. Unprofessional and bad business!

The best service I have ever received.

The customer service that I have received for every maintenance need has always been excellent. I drive a 2011 Camry Hybrid and could not be happier with the automobile.

Good morning, my sales rep Brad was the only salesman that stepped forward out of 5 guys to help me as soon as I was walking to the show room and sold me the Tundra. Brad knowledge about the Tundra was amazing he knew that vehicle inside & out. It's always great to have a guy like that on your team and If he can work a deal on that new Camry I will pick it up today. lol

They really take good care of me.

The workers are very helpful explaining the work needed on your auto

Darius went above and beyond to delight me. I appreciated the thorough inspection of my 2001 Tundra, it provided me with details about what my Toyota needed. I especially appreciate being able to be shown in person what was needed. I was pleased with the pricing after using my mailer coupon.

Great experience thanks to my sales agent, Sonja Stewart, who went above and beyond to make sure I walked out with my new Highlander. She is patient, kind, and above all was not pushy like most agents! A certain manager, Colin, however, was an unpleasant and condescending individual.

actually place the pricing sheet in a spot where someone can read it with out standing on the hood of the vehicle and also facing the right way. also out took almost 45 minutes before someone said hello to me.

Polite, timely, competent, thorough, and seemed genuinely concerned about my needs

Knew history of my car. Did not try to give me service I did not need. Matter of fact took off service they felt I did not need.

AutoNation is excellent to do business with, always Great Service and they make you feel at home.

Excellent facility, friendly service advisors, good explanation of work to be done on your vehicle, on time for schedule appointments.

Always excellent service.

I expected to wait much longer than I did, but was out within an hour.

Purchased a set of tires. Corey was my sales pro and was very professional and very helpful. Thanks for another great Toyota experience.

I am the happiest person today!! After going to all leading Auto dealers in Atlanta finally we decided to go to AutoNation Toyota Thornton Road, hoping for a good used vehicle and for a better customer experience. At the door I was greeted by Thaell Avila & Jovan Roseboro. They were so helpful during my sales process. Jovan & Thaell was the most helpful & respectful sales associates I have ever come across. After purchasing my first car (2017 Toyota LE) yesterday, I was nervous to drive home on expressway and these two brought us home without any hesitation during traffic even though it was a long drive. I recommend Jovan Roseboro and Thaell Avila to all of my family and friends who are interested in purchasing a vehicle. Great professionalism and customer care. Next time if I want to buy a used or new car I will always go to them and really recommend AutoNation Toyota Thornton Road. All the best team and keep up the good work!!

After going to all leading Auto dealers in Atlanta finally we decided to go to AutoNation Toyota Thornton Road, hoping for a good used vehicle and for a better customer experience. At the door I was greeted by Thaell Avila & Jovan Roseboro. They were so helpful during my sales process. Jovan & Thaell was the most helpful & respectful sales associates I have ever come across. After purchasing my first car (2017 Toyota LE) yesterday, I was nervous to drive home on expressway and these two drove us home without any hesitation during traffic even though it was a long drive. I recommend Jovan Roseboro and Thaell Avila to all of my family and friends who are interested in purchasing a vehicle. Great professionalism and customer care. Next time if I want to buy a used or new car I will always go to them and really recommend AutoNation Toyota Thornton Road. All the best team and keep up the good work!!

5 Stars Best purchase experience ever! Worked with Mohamed Babssi and Gary Escoto. They made the purchase experience AWESOME! Gary helped me find the best vehicle for my needs. Wes Kim was most helpful with financing decisions. Mohamed guided the entire process. Team was exceptional from arrival to delivery. Don't waste your time going anywhere else to get your new Toyota. Just go to AutoNation Toyota Thornton Road!!

Your sales Team were exceptionally great, i wanted an older car but they succeeded in convincing me to go for a newer one. They also took time to explain to me everything thing i needed to know about the Toyota Corolla 2017 edition, i am so glad i bought this car from Auto Nation. Thank you, please keep up the good work

I had a 2:30 appointment this afternoon and dropped off my Tacoma for repair. My service advisor had not called me by 6 p.m. so I took matters into my own hands and showed up at the dealership (service department closes at 7.) I waited almost an hour for an update only to be told my truck is not ready. Mind you, my service advisor was gone for the day. No call, no updates. This is unacceptable.

It all started with making my service appointment, in hindsight that is, the phone call itself was pleasant. However, the person taking the call put that I needed my front tires replaced in my paperwork,although I needed driver side tires replaced. I stated this when I arrived and it was noted but everyone just followed the initial order, meaning I left with my back bad and leaking tire put back on my car. Having a feeling that returning wouldn't be as pleasant because people hate taking responsibility, I made a corporate claim. Upon my return, the owner, service manager, and service directors were all not present. With the advice of Sue, the customer relations manager took pictures of my old tires and went to dig in the bin of old rotten tires to instruct the technician to repair my leaky tire or put on a bald one. The CRM then left before my car's service was completed but at least told me to be safe before she left. luckily I had no more questions. Short on time and 3 hours later, they made the decision to just put back the tire they'd mistakening taken off and reassured me there'd be no charge. Really, like charging me to fix their mistake and putting a now rotting tire back on my car was sufficient to providing good customer service. I appreciate the tech and red shirts that were so very helpful and positive but wow how a simple phone call can take 7 hours from my life I can't get back. I will NEVER return but thank you Toyota corporate for remedying the situation as I will return to the dealership for a 3rd time to fix the initial problem, just not this location.

The service guy was very detailed when my car was complete. He told me all the items I will need to take care of in the near future.

ricardo picon-Herrera was my sales rep and he went above and beyond to make sure my family and I were completely satisfied with our purchase

My wife brought her 2013 Toyota Corolla in for service last Friday 9/28/18. They replaced her drive belt and after having her vehicle for hours allowed her to pay hundreds of dollars and take the vehicle home. I come home today Friday 10/5/18 and find a recall postcard sitting in my mailbox for her vehicle. I am beyond mad due to the fact that she just had her vehicle in for service. I call in to the recall hotline and the gentleman that assisted me was trying to be helpful as I was understandably agitated by this situation. I got transferred to AutoNation Toyota Thornton Road and got a service agent with a nasty attitude who acted as if I should not be frustrated with the fact that they could happily take my money but not possibly save my wife's life by completing a recall. I will happily take my business elsewhere, out of my way, in order to never give this dealership another dollar. They will complete this FREE service that they should have completed without ever allowing my wife to leave the dealership and I will not be back.

My wife brought her 2013 Toyota Corolla in for service last Friday 9/28/18. They replaced her drive belt and after having her vehicle for hours allowed her to pay hundreds of dollars and take the vehicle home. I come home today Friday 10/5/18 and find a recall postcard sitting in my mailbox for her vehicle. I am beyond mad due to the fact that she just had her vehicle in for service. I call in to the recall hotline and the gentleman that assisted me was trying to be helpful as I was understandably agitated by this situation. I got transferred to AutoNation Toyota Thornton Road and got a service agent with a nasty attitude who acted as if I should not be frustrated with the fact that they could happily take my money but not possibly save my wife's life by completing a recall. I will happily take my business elsewhere, out of my way, in order to never give this dealership another dollar. They will complete this FREE service that they should have completed without ever allowing my wife to leave the dealership and I will not be back.

Went in for a recall. Welcomed. Work was done and explained. Good experience

We previously left a great review for Autonation Toyota but after this last appointment I’m pretty upset in the least I arrived at 11:54 for a appt at 12 it was a recall which when asked before how long it would take she says approximately 2 hours , they didn’t even leave to test drive the vehicle until 3:30 it had to be drove n tested to my knowledge which I’d figured since I’d Been there since 12 they would have done that at least by 1 it was 5:15 before I got out of there sum Older lady said she had been there since 9 am that’s just ridiculous, don’t overbook your appointments and expect people to wait hours n hours , I won’t even tak about how autonation Honda tried to charge $75 for a oil change , when the last oil change was $40 I guess this new addictive they’ve incorporated in with your oil change makes price go up when I asked the lady at Toyota she said that was a option that if you didn’t want u didn’t have to add it to your oil change but the service lady never gave me that option she said that’s the new price of our oil changes , dirty and after we’ve been very loyal customers to both Autonation Toyota and Autonation Honda have done all of our vehicle maintenance with both companies it looks as if they’re not very interested in getting anymore of our business

My 1:00 pm oil change took 2 hrs and 45 minutes. This seemed the standard here. Not one person had any hustle or the least bit of concern towards me or the rest of the customers . Even the smallest bit of eye contact and a greeting would take this bunch from a 1 to at least a 2 out of 10 point scale.

Sonja Stewart was incredibly helpful, diligent and personable. Ms. Stewart made my pre-owned BMW GT purchase seamlessly smooth ! When you contact & or go to AutoNation ask for Sonja Stewart - she will not disappoint.

Service was excellence and they worked with me to get my payment where I wanted it. I would recommend them to anyone. Great selection too.

I am the happiest person in the world right now!! Coco Jackson and Mary helped me and put me in a 2019 Corolla .. I’m so very thankful. Auto nation Toyota on Thornton road has the most helpful respectful associates .. Highly recommended ��❤️��������

Charged my wife a ridiculous amount for an oil change. In addition we had a transmission service done a while back. The paper given to my wife with the receipt said the transmission needs attention. Nobody in the service are said anything about this item. If it was previously serviced then what attention is needed? I’m losing my trust for this place

By returning requests for contact on a timely basis. Phone messages and emails are completely ignored when a problem with service is reported.

Went in to get tire rotation was a 7 hour wait! Usually takes 45 minutes the place was a mess no organization a bunch of idiots

I had a appointment for 3:30 for maintenance and a battery and it took 2 1/2 hours. My service rep was chatting personally with another rep while my car was finished and I was sitting in the waiting area waiting. Service this time was the worse I have experienced here. Hopefully this doesn't become the norm..

Absolutely love my new Toyota. I’m getting so many compliments.

Customer service was excellent. Sonja was very helpful and informative. Her customer service was beyond excellent. If you are looking to purchase a car go see Sonja.

Keith Russ called me around 10am on 8/31/18 to let me know he could get me "the deal of a lifetime" for a 4runner- I've been after a 4runner for a little over a year but my BWM was a bit upside down. Keith really went to work for me and got me everything i wanted and more! Hes a great guy. Thank you for your help!

It was great dealing with Brad O’Neal, Jose Ochoa and Winston Elliot. Everything went smooth and they were all very understanding and helpful

C. Drummond was friendly and prompt in handling my service. I did not have a long wait. He brought my car around to the service area so I did not have to wallk around to the front of the building. However, he forgot to review my service recommendations with me.

Friendly staff. For the most part I just waited in the lobby while truck was being taken care of . Nice location

I have gotten my car serviced here more than once and well just not impressed. Needed oil change and tires rotated and I had marked my tires - and what do you know they were not rotated when I went to pick up. They fixed but again not impressive work. Call to ask service question and no one comes to the phone. Again not impressed. If it’s a Toyota must fix kind of repair then ok but likely can find better servicing.

Toyota staff was great. Would definitely recommend everyone to shop with Toyota AutoNation.

I had an appointment at 200 pm for a 15000 mile check. After over two hours I went out to ask why it was taking so long. Over two hours to “check” my car. You desperately need a leader to organize your service department. Everyone was complaining about the wait. A terrible first experience for me. Please improve!!!!!! I can’t do this every time my car needs a warranty check. What a pain.

Excelente atención al publico

Brought my truck in twice for same problem. $85 first attempt and waited 5 hours. Second time was told a part was expidited and to come back in two days. Part took three days, was told they were booked and couldn’t see me until 5 days later. Told that they could’ve verify what their representative told me...finally worked me in the next day, 4.5 hour wait when told at most would be 2.5 hours. $700 total and would not take off the $85 that didn’t fix the issue the first time. Told over and over that one person didn’t know what another person had said or done. Hopefully it is fixed now...

Excelente atención y muy rápido el proceso para adquirir un carro nuevo

Offered us 8000 on our vehicle when two other dealerships offered 16000. If you want to have your time wasted with lowball offers this place is for you

I love to take my truck here for service. I never know how long it will take for my repairs, so I just make sure to CLEAR my entire day and have all the music I want on my phone.

I was able to get the exact vehicle I wanted within my budget. sonja was such a great help in finding my SUV. She listened and delivered. Autonation worked with me from beginning to end.

Bought a brand new 2018 Tacoma crew cab 2 weeks ago,and by far it's been the best desicion I've made thus far!!! I definitely reccomend buying from this dealership.

I am currently sitting on hold- at 22 minutes, all to find out when I can get my car from the service department. It was supposed to be ready this past Saturday and NO one has contacted me! This is my Google review that I had plenty of time to write: Service department needs a serious overhaul. I made an appt for this past Saturday for 12:00. I arrived at 11:30 and the waiting room looked like the airport during a blizzard- FULL of waiting people who looked miserable and as if they had been there for days. It then took almost an HOUR for my "Adviser" to check me in. This is an incredibly stupid process, as seeing there were other "Advisers" available, but no, only the one that you are assigned to can check you in. So I am finally checked in at 12:18 and I ask how long will it take. (This was an airbag recall. I confirmed when I made appt that part was in stock.) Adviser said it would probably be ready 3:30-4:00, that someone would call me. It is now MONDAY at 10:20 and I have not been contacted by anyone. I am sitting here on the phone- currently at 8:45 minutes waiting to find out about my car. They tried to tell me that the part was not in stock and I told them no way, I sat on hold last week 10 minutes while they confirmed that the part IS in stock. VERY unhappy. Oh, and I am STILL on hold! Toyota Corporate will be hearing about this. (Still holding at 11 minutes.... more time to type bad reviews.)

Car buying can be such a drawn out process. What a great experience we had with Cedra at AutoNation today! We had been communicating with her online so when we got there, she was ready to go. She had the car ready for us to test drive in no time at all, and the price had already been agreed on. Once we said a definite yes, the rest of the process went very smoothly. We would definitely go back and ask for her again!!

came in open minded left with a brand new Tacoma! Staff was amazing wanna give a special shout of to Mr. Russ! Thanks for everything!

They made everything quick and easy. One of the best shopping and buying experiences we’ve ever had!

Make appointment for oil change , 3 hours later only the tires were rotated , when asked about the oil change they said I didn’t have any , mind You I purchased a 2017 with a 5 years maintenance plan . Called Cherokee country toyato and boom they were able to pull it up and I still have 4 years of oils changes left . Also never knew you could gain brake pad after 4 months . 4 months I had 7 ml. Left of pad and now I have 9 .. mmm you really need to get your act together . Because 3 hours with a appointment is unacceptable . Where do I send the bill to for my time loss as of right now you owe me 75.00 for lost wages

She was amazing! Made my whole experience better! Even called and checked on me and made sure everything was good . Definitely would recommend her.

it was a great experience. the salesperson definitely earned his pay.

I had an appointment, I came in and was taken care of right away. They told me an hour and a half but only took about an hour.

All of the auto nation yeam made my new purchase a pleasant one.

Our new car buying experience was stellar. Ask for Ollie Brown. Professional and knowledgeable!

I made an appointment at 10:30 Thursday morning waited for about 2 hours and 30 mins. All they did was an oil change as well. I also received a book of vouchers when I purchased the truck as I got extended warranty. They clearly told me I wouldn’t be paying for oil changes, and I had a voucher for 30k miles. They still made me pay for it. I will not get my truck serviced here again.

I had a wonderful experience at Auto Nation Thornton Rd

It took 3 hours to get an oil change and we had an appointment.

I came in to get my recalled airbag replaced *the only thing that will get me to set foot in a dealership*. I made an appointment and was told on the phone by the recall guy, that it would only take 30 mins. When I arrived for the appointment I did ask the guy as I didn't believe I would be out of a dealership in 30 mins. the guy told me it would take 2 hours, okay no problem. sounds reasonable! Well 4 hrs later I go to check on my car and it was done and had been for a while but they hadn't gotten around to talking to me about the services and repairs they wanted to do on my vehicle. I will never come back and hate that no matter what you are having done and even with an appointment, most of your day will be wasted.

Great service and very courteous and helpful people.

My husband and I had an excellent experience at AutoNation Toyota Thornton Road. We literally just went to check out our options. Brad was very helpful, knowledgeable and no pressure that we knew this was the place to buy. The team worked with us on the terms that we needed to make it happen. Matt in financing went over and beyond. We love our new addition. 2018 4Runner TRD 4x4.

Awful. 15,000 mike warranty. Took 3 hours for rotate tires. And fluid check. They overbook appointments

I had a 2:30 appointment for a scheduled oil change only. I arrived at approximately 2:05, I had to stand by my car in the check in service bay until 2: 30 to get my car checked in, numerous people behind me in line were taken care of by the service advisors before me. At approximately 4:00 I was beginning to wonder how long it was going to take for an oil change only, ( It only takes approximately15-20 minutes at an Express Lube). I went and talked to my service advisor and he said that my car would be next. I finally left the dealership at 5:20. Approximately 3 hours and 15 minutes after my arrival for an oil change. Thankfully,this was the last oil change under my purchase contract. Never go to this dealer for an oil change only, unless it is free, or provided under purchase contract. It appears that appointments are worthless at this dealership!

I was able to negotiate for a good deal on a beautiful vehicle.

I am very disappointed with this dealership. I was told that I needed an alignment, an MOA?, and some other repair. I decided to go to another dealership, where none of the repairs were noted as being needed. The cost of said repairs, had they been done would have been twice the price that the other dealership would have charged. I will not be going back to Thornton Rd. Shame on you!!!

I purchased this car from another dealership but had a bad experience trying to get the car serviced. I was referred to AutoNation Toyota and could not be more pleased. The service department is impeccable! Could not ask for a better experience

Wait time too long for simple repair due to inventory confusion. However, the service dept came through and got the job done. Many thanks to LeeAnn & Theresa!

I had a pleasant experience during my service appt. Everyone was very professional and made me feel comfortable.

Ridiculous wait time for an oil change. And that’s with an appointment!

Excellent service! Kevin was very helpful! ��������������������������������

Chris really helped me out. Did a great job.

The visit was good, quick and my car drives perfect.

It was great. I was greeted very quickly even though they were super busy. They told me it would be 1 hour and 1/2 and it was which was surprising considering the number of cars that came in at the same time. I had a great place to sit and wait. Everyone was very courteous. Great experience.

Awesome experience ollie brown help out a lot explained everything to me. If I knew anyone needed a vehicle. I would recommend him. Thank a lot.

I don’t recommend AutoNation Toyota at all. I have visited the dealership 4 times; within those visits, I had to wait to talk to a manager 2 times (making little difference), I had to wait a week for an appointment, and finally sold my 2007 truck because their prices were exorbitant and I didn’t wish to return for future repairs. BTW—I received a dissatisfactory price for it. Thanks

James was very courteous and eficiente, helpful and nice. My whole experience was as pleasant.

The visit fulfilled my requirement for my car service.

Every time you go to this dealership for service there is never the same person. That speaks volumes to me. That’s tells me this dealership has a problem with retaining their employees. Not a good look .

JR in service is the best, he's taken care of me every trip I ever made to AutoNation service department. Always looked out and had great advise.

JR in service is awesome he has taken care of me and my car for years great worker

We had such a terrific experience. Chris was so kind and patient, and Kevin didn’t let us give up on our dream car either. Thanks for making it happen, Toyota Autonation!! Also, your playroom was a lifesaver!

Awesome experience with the entire staff, mainly Joseph F., Mr. Winston, and Mr. Ash...and then a great follow-up by Mr. Kevin Smith.

Doug was very pleasant and informative when I first arrived He gave me suggestions on my tires and he was very patient and he listened..That shows me he was genuinely there to help take care of my concerns..KARIM!!! Now this gentleman went above and beyond to help get my car serviced the same day instead of waiting until Tuesday. Both these guys deserve recognition on the awesome job they do and how well the represent Toyota! Way to go!!! Ohhh...and thank you Crystal for transporting me home and back. We had great conversation and i felt safe and comfortable.

Ask for Walter! I was at the wrong Dealership. He saw me I the parking lot. Invited me in. We looked online. Found my car and imported it in and the rest is history’s

Overall a wonderful experience! I would reccomend Winston Elliott to any and all of my family and friends who are interested in purchasing a new or used vehicle. Great professionalism and knowledge about the cars they sell!

Everybody so nice ,I loved the vender and manger anyway I love my car �

The service light came on couple of weeks after my purchase. They said the service was done, however the mechanic did not reset. In addition my truck will not close automatically and they said they are not responsible.

I was only looking to test drive a Highlander. Things actually worked out in my best interest. Great customer service!

Had a free oil change with a recall review. Service length was good for showing up without appointment

Prompt and efficient service

Great service!! I was given a good deal,no pressure and got the car I wanted.

Your service is very good . We are love your dealership.

Came in today looking for a used Corolla and am leaving with new one - but (for once) NOT because of salesman pressure. Salesman Carl Davis contacted me in response to my online inquiry and was friendly, approachable and professional throughout our dealings today. As a single woman, car buying can be frustrating, with salespeople trying to sell unnecessary upgrades, more expensive models, etc. None of that with Carl, though, which is why he got the sale today :)

Thanks

they were friendly and helpful and had my car ready and running in a few hours as promised and they are the most wonderful people to meet and they drop you off in a certain radius and then pick you up when your cars ready and they do a good job on the car and it runs good !!! thanks autonation Toyota thornton road for good workers and being helpful !!!

I took my RAV4 in today for my complimentary service and when I left I noticed a large crack in my windshield. I took it right back to the service center and showed the service advisor and two managers. I was told there was no way it was their fault and they basically argued with me. I had a mechanic friend look at it and he says it looks like someone popped the wiper blade down and busted it. After leaving a second time we placed a call for the general manager who has yet to return our call. DO NOT GO HERE. HORRIBLE CUSTOMER SERVICE.

I took my RAV4 in today for my complimentary service and when I left I noticed a large crack in my windshield. I took it right back to the service center and showed the service advisor and two managers. I was told there was no way it was their fault and they basically argued with me. I had a mechanic friend look at it and he says it looks like someone popped the wiper blade down and busted it. After leaving a second time we placed a call for the general manager who has yet to return our call. DO NOT GO HERE. HORRIBLE CUSTOMER SERVICE.