Amazing Staff! Mohamed very professional

Great job! Best quality for all service.

The response was very kind and helpful.

This is my second time bringing my car in for service. I was somewhat satisfied last time and I of course now have a different issue with my car. It’s hard to really feel like I have a mechanic to trust, especially as a woman, and my latest experience has only heightened that issue. I now have to get something else repaired that is different from what I came on for originally. I was not told over the phone how much it would cost me but my paperwork says I was. I was also quoted $1,300 and ended up paying $2,100 and wasn’t made aware until I came to pick up my car

Thank you mohamed, autonation toyota fast and easy experience, I just got my new 22 highlander , im highly recommend, very good job

Always a great experience here. Extremely kind staff. Compared with other non-dealer affiliated shops, I never feel like they are trying to push products/services on me to get more money. Colton (Zachary) was super helpful and I enjoyed talking to him

Sold them a car. Got r worded. But you know what you get with dealerships. Long wait.. what's new?

Joshua was very thorough in going over every aspect of the work with me. It was expensive tho!

Associate was extremely friendly and helpful

Tianna Pleasant was an awesome sales woman. She put me in the Toyota I wanted!! Very customer oriented.

This rating is based on the service department for I have not bought a car from here yet...

Great customer service and very helpful and friendly

Matt in finance was awesome tony was my sales person and Winston was the sales manager that helped me get in a new car!!! If you need new car call tony he is areal 🐅 tiger lol Call him now 4703629866

I am very happy with my 2022 Toyota Sienna. All this happiness could not have happened without Mohamed's help. He did an outstanding job with the communication, he went above and beyond. Mr. Ricardo in finance also did an outstanding job, he answered all our questions. Definitely ask for these two when thinking about purchasing at Toyota Thornton Rd.

Amazing Service and Cars best cars ever Thank you Mohamed and simo

Purchased a 2022 Platinum Highlander. Wrote check to reserve the car, they told me they wouldn’t cash it and they did, causing issues with my bank and got a nsf fee that I haven’t been reimbursed for yet. They added items to my purchase sheet without going over individual line items.. which I had to take if I wanted my car that I had pre reserved. Told by the salesperson that they were not required to go over it line by line.. which is slamming. Then it took over a month for my trade to get paid off after multiple calls to the dealer. Yet another excuse was given of my trade in sheet getting “stuck in the scanner”. This was my second purchasing experience with this dealer, and was very poor. Two stars only because they had inventory on order and they gave me a fair amount on my trade.

I came to this dealer without thinking that I would buy this Amazing Corolla! José was nice car salesman! Everybody was friendly and professional. Also the process was very quick! Thank you so much! I had really good experience in this dealership. I'm in love with my new Corolla hatchback!!

This is my 3rd car from Toyota. I Upgraded my light silver 2014 Corolla to a 2019 Camry In the background to this 2022 Camry brand new. Tony the Tiger was greeattt. I definitely recommend if you ever looking for a car to speak with him, Ortez and Mr. W (Wesley). Fast and Amazing customer service. No long wait time and no hassles.

Jose Garcia Colantoni was the most attentive car salesman. He was accommodating to my needs and went out of his way to find a car that was right for me. I am very satisfied with the services. I recommend it 100%. Junior Vallejo is the person in charge of finance is really good professional, and the financial process much easier and was a pleasure to work with as well.

This is my 4th vehicle from Autonation Toyota and I personally would not go anywhere else for a vehicle. My process has always been hassle free working Tony and Winston. They are the best to work with.

Un buen lugar para comprar un vehículo.

Bought a new to me Tacoma went back a few weeks later, decided to sell a different vehicle and Kyle helped me again. If you need help ask for Kyle. If they don’t have it he can find it.

Bought a new to me Tacoma great experience with Kyle. Decided to sell a vehicle to the dealership came back to see you guessed it Kyle just a great experience with a positive outcome. I drove an hour and half, both times. Thanks again Kyle

Friendly service personnel. Faster servicing on cars

I had a great experience with Mamadu, he was very knowledgeable, patient and very experienced sakes person . I was blown away with his expertise and the overall experience was the best I ever had. I recommend Amado and the Toyota thornton roads desperately to all my friends and family.

Mohamed Elsamad was very attentive and patient with me and helped present different options that would fit my needs. We ended up taking home a 2018 Tundra and I was very happy with the transparent process and the car we got.

Excellent dealership I’m recommend 100%

Tony Thornton was a great help in finding a car for my wife! Very professional and was always on call whenever we needed it. Ask for Tony whenever you go!

AutoNation Toyota Thornton Road whenever I go there for my two cars service I always have a good services and also all their team I have a good customer service with respect ,listen to your concerns about your car and help you out and good accommodation. In fact I always feel comfortable whenever I visit there.

Very fast service and I found the perfect car with no pressure.

Come in and ask for Danni. He’ll get done anything you need to get done. Worked with me through everything.

Listen I went in with a very high interest rate on a previous car 2019 22% and walked out with a 10% 0 down and a 2022 . Mr Tiger the best salesmen AKA Tony Thornton , Wesley and Anthony ortez. Y’all please go and see them . Ask for Tony the Tiger or just give him a call @ 4703629866. Tell him I sent you. I’m ready to enjoy my new ride . Goodnight guys

このディーラーシップで車を買って本当に良かったと思います。ここに来る前に２・３違うところにも行ってみたのですが、どうも女性一人で行くとセールストークにひたすら押されて、精神的にくたびれて帰って来るということの繰り返しでした。車が必要だったので、なんとかオンラインで見積もりをもらって車を買えないかと試行錯誤している最中にAutoNation Toyota Thornton Roadのウェブサイトにたどり着きました。見積もりをお願いしたところ、２分以内にメールをアレックスさんが送ってくれ、何度か気さくなやり取りをした後にあまりディーラーシップに行きたくない旨を伝えました。「えーそんなことがあったの？大丈夫！ここはそんなことないから是非いらしてください。３０分くらいで見積もり出しますから。」と言われ、しぶしぶ行くことにしました。行ってみると、すぐにアレックスさんが笑顔で迎えてくれました。 見積もりも約束通りすぐに出してくれて、値段をもう少し安くできるところとできないところをしっかり丁寧に嫌な顔もせずに何度も説明してくれました。ちょうどコロナ後の車不足の時に行ったので、車を実際に見ずにオーダーという形になりましたが購入終了。１週間ちょっと（ほかのディーラーさんのところでは同じ車なのに３～５か月かかると言われたので１週間で届くと言われビックリ）で電話をもらい、アレックスさんの休暇の日だったにもかかわらず、お出迎え＆お見送りのためにわざわざ出社してくれ、最後まですばらしい対応で、心からアレックスさんとAutoNation Toyota Thornton Roadの皆さんに感謝しています。同じトヨタのディーラーさんでもここまで違いがでるんだなぁ、と驚いています。また次の車もここで購入したいと思います。 I've tried to go to a few different dealership before I somehow landed at AntoNation Toyota Thornton Road's website. I was trying to find a way to get a quote online after several attempts of getting one in person and having a horrible experience at other dealership. After I submit the online quote request at Thornton Road's website, Alex reached me within 2 minutes. I explained to him that I am trying my best to avoid getting a quote in person because it took me hours at the last place and I don't enjoy the whole haggling experience. He told me it will be a quick one and he was very friendly, so I decided to go there in person. As he promised the whole process was very quick, very friendly, and very clear. The whole stuff there was the same way, always smiling and checking to make sure I was taken care. I really did not know a dealership can differ this much even all of the one I visited were pretty close to each other. I bought the car that day with Alex and he told me it will be here in 1-2 weeks. I was told that the same car would take about 3-5 months at the other dealership so I was pleasantly surprised by this. When the car became available, Alex sent me pictures and it got me so excited, I planned to wait till the weekend to pickup but I could not wait and asked if I could come to get it the next day. Alex was off that day but made an arrangement for me to be there to make sure everything was taken care of. I felt so happy and wanted to jump around for hours from the excitement when he handed the key for my new car. Thank you so much, Alex and Ricardo - and the rest of the team who always checked if I was comfortable and if I needed anything. You all made this experience very pleasant and special :)

I usually come to get my car serviced and know to set my appointments early because they usually take a while but this time it was was an overkill. Not only did I have my appointment at 7:30a on 4/30/22 I was told it’d be 1-2 hrs so I was fine with that BUT I was there for almost 4 hours for a tire rotation and alignment. What’s the point of having an appointment when they can’t get you in and out in a reasonable time? They need to be able to give you updates and not have you waiting clueless on what’s going on with your car. I had to ask for an update 2 times and the second time i was told it wasn’t ready- I simply asked to get my car back without having it serviced because I had another appointment to get to and within 15 minutes they said it was ready and was charged for the services, one of which I didn’t ask for. So I’m confused as to why they said it wasn’t ready and then say it’s serviced after asking for it back but my advisor still asked what vehicle was mine after saying my car was ready, doesn’t make sense. In the beginning, I told my advisor that I wanted a rotation and an alignment and told them my rotation was free since I had purchased my tires through them and he still tried to charge the rotation and on top of that I was charged for a balance when I didn’t ask for that- just asked for an alignment and rotation, so he only took off $30 when it should’ve been the amount of the balance as well since that wasn’t something I agreed to. I ended up paying which I now regret because how was I told it wasn’t even ready nor being serviced and as soon as I ask for it back it’s “ready” within the 15 minutes I asked for it back?? It made me feel that I was charged for something that wasn’t done but giving that I had to get to another appointment I didn’t have time ask more questions. If they can’t handle a certain amount of cars in a timely manner, they shouldn’t take them.

He was very professional thank you Tony for selling me the Camry

very nice people

Excellent service and knowledgeable staff. I have been servicing the family cars here since 2011 with no issues whatsoever. Excited to continue using this department for any car concerns I may have.

Well after putting a deposit on a new tundra and being told it’s 46 days out I called after two months. I found out that the truck sold to someone else and they never informed me. I also have messages from there salesman’s telling me it was delayed even though it was sold. I called Monday when I found this out. I was told by a manager they would call me back that day. Never happened. I found another truck on Toyota.com that I liked and inquired. I was told on Tuesday that a manger would call me back. Never happened. I called today to get an update and was sent to a voicemail. I am beyond disappointed in the shady practices they use. A call a month ago would have gone a long way. Crazy how a paying customer is treated in today’s market. They have $2,000 dollars of my money and trying to get a truck or my money back has been a fiasco. I would think twice before doing business with this dealership if customer service is valued to you. Let’s do better Autonation. Update … after never returning my call I inquired again yesterday afternoon only to be told that they issued a refund of my money days ago and a manager didn’t have any time to deal with me. I have no documentation saying that I’m receiving a refund. They were supposed to email me a copy yesterday and it never came through. I have reported to the BBB and will be contacting local news agencies with the messages I have saved from there salesman William and the recording of their so called manager that was beyond disrespectful to me. All I wanted was a new vehicle that I was willing to wait for. All Autonation wanted was to steal my money and keep me waiting. If you notice they have responded to every review since my was posted besides mine. That’s because they know this is the normal way they treat people. No shame in their shady game of selling cars. If I do not receive my email today showing a credit to my bank account. I will update this post further with the next step taken to make sure the public is aware of this business. Autonation corporation should review management immediately. Training is needed. Sincerely An honest customer.

Estamos muy contentos con el servicio q nos brindaron los diferentes empleados q nos atendieron en especial nuestro vendedor!!!Bryan Varela lo recomendamos contesto todas nuestras preguntas y logramos comprar lo q queriamos muchisimas gracias!!

Zac was my check in person. He was very courteous, friendly and informative. I was also given a courtesy oil change! I love Auto Nation Toyota Thornton Rd.

Experience was good, my new preowned truck is exactly what I expected.

I was there to get alignment done on my car. Even though I had an appointment, I waited 3 hours and they still didn’t touch my car. Both the service advisor and the manager lied to me about my car being worked on when in fact nothing was being done to it. I am ok if they are busy but at least explain the situation and give me the option to come back another day. I scheduled my service with a different dealership. I will not go back to this location.

They charged $100 just to tell I was driving in the wrong gear. Absolutely disgusted how they treat women here. Waited hours for a ride. They don’t answer your questions. The shuttle driver was looking at his phone in his lap while driving. Everyone is rude. When you are on your way to pick up your car after they told you nothing wrong with the car they tell you something is wrong. I had such great service last time I was really shocked. Turns out I was at Honda not Toyota last time.I won’t make that mistake again.

Quick and trouble free service department that didn’t attempt to up sell their services. Clean waiting room was an added bonus.

I took my car back to the dealer for a recall for Airbags. The repair was completed in a little over two hours , which surprised the Service person who took my reservation. I recommend making an early morning appointment.

Dienescia is an amazing employee, really looked out for us and tried to get what we asked for

Everyone was friendly and seemed efficient

Booking too many appointments! You think making an appointment they will get you in and out, but that is not the case. I know it's hard finding good help and workers, but they need to schedule appointments accordingly. It shouldn't take 4 hours for an oil change and tire rotation. At least start offering a loaner vehicle rather than a shuttle.

I worked with Mamadu B. today to lease a new vehicle. He was patient and cared to my needs, and for me the deal I was expecting when I walked in the door! Big thanks to this Toyota dealership!

Love the dealership not necessarily the wait time. The service provider and job is always done professionally and efficiently. Had full service with oil change and never gone anywhere else. Will continue to take my Toyota to this location.

Working with Matt and Imani has been phenomenal. Service was top shelf and they got me the best deal to meet my needs! I highly recommend! Excellent customer service experience across the board.

Rbea did a good job. Excellent

If I could give 0 stars, I would. If you are looking for a dealership that will lie and try and manipulate you, you found it here at AutoNation Thornton Road! Specifically, Ornella McFarlane lied to our face telling us that a vehicle was still available for pre-sell knowing in fact the vehicle was pre sold the day before. If they tell you they have a vehicle available, I can just about guarantee the vehicle will be sold “just minutes” before you arrive just so they can get you in the door and try and sell you a different vehicle you have no interest in. I’m not interested in being manipulated and neither should you. Please take your money somewhere that does business with integrity. Supply chain issues is not an excuse to lie to customers. SHAME ON YOU ORNELLA MCFARLANE.

Get you’re car with Mohamed the best sales men in Georgia

Great place to get a car! Best salesman is Muhammad. Patient and cares more about the customer's needs than just selling a car. They have great inventory of both used and new car. Best deal on the Atlanta area by far.

I was very impressed with my salesperson, Kevin. He was very knowledgeable and took his time to be sure I was satisfied with my purchase. I’m thrilled with my 2022 RAV4 Hybrid. Thank you, Kevin!

Cuando Dios pone las personas indicadas en tu camino se vuelven ángeles para guiarte aunque sea un par de horas pero te cambian la vida … eso es José García Colantoni vendedor de AutoNation Toyota el mejor 🙏🏻🙏🏻🙏🏻 Gracias

I spent from 11-5 there for a tire rotate / front and rear break pads. 2 lug nuts were not tightened on the front right tire upon completion. On the highway steering wheel started shaking like crazy. I’m lucky the tire didn’t come off on the highway.

they where great and so good to me i will most definitely recommend them to everyone i know

Tionna and Kerrion took very good care of me today. I got a brand new car for a affordable price and they worked with me to get my car. Thanks guys! 💕💕

I just bought my 2nd hybrid Camry from AutoNation Toyota Thornton Road. We have always received good service with the car sales and in the repair department. Everyone is friendly and very helpful. We had to reserve a car this time and wait 2 1/2 months to get one. Ornella Mcfarlane Kept us updated every 1-2 weeks on it’s progress. We have been happy with their service.

I cannot give them zero stars because all of my issues fall under “buyer beware”, but if you don’t want to have to “beware” of your salesman and dealership, go elsewhere. Everything that gives used car salesmen and dealerships a bad name happened to me. Classic- just sold what we were just negotiating- but we have this other one for twice as much; and the other buyer’s financing fell through-still want it? How about at this indecipherable amount on this blurry picture taken by salesman’s phone since the dealership doesn’t seem to have a copy or fax machine or scanner. Newly agreed upon trade in value does not make it to the closing documents pushed in front of you to sign in a hurry so you can get out of there after waiting for an hour. And car supposedly passed multiple point inspection before sale, but amazingly needs 4 new tires within 3 months. You get the picture. If your salesman’s name is McNiece, say McNo.

Very nice people and good service, especially Mr. Mohamed

I came in and bought a new SR5 4runner and I changed my mind the same day I was suppost to take delivery and Dani was one of the best salesperson I EVER worked with his patient was beyond awesome. Long story short I ended up doing a whole new deal on a 4Runner XP series instead. Thanks to Dani and Winston! AutoNation is the company to do business with! Thanks Dani Sao

Great service, received what I asked for paid and went home in short time.

I cannot give them zero stars because all of my issues fall under “buyer beware”, but if you don’t want to have to “beware” of your salesman and dealership, go elsewhere. Everything that gives used car salesmen and dealerships a bad name happened to me. Classic- just sold what we were just negotiating- but we have this other one for twice as much; and the other buyer’s financing fell through-still want it? How about at this indecipherable amount on this blurry picture taken by salesman’s phone since the dealership doesn’t seem to have a copy or fax machine or scanner. Newly agreed upon trade in value does not make it to the closing documents pushed in front of you to sign in a hurry so you can get out of there after waiting for an hour. And car supposedly passed multiple point inspection before sale, but amazingly needs 4 new tires within 3 months. You get the picture. If your salesman’s name is McNiece, say McNo.

Had a wonderful sales experience with Tiana when i purchased a new Toyota CH-R few days ago. -chuck

Everything thing went great and couldn’t have asked for more. Jose and Simeon helped us out a lot and I was able to get the car I wanted Thank to them!

Danni was awesome to work with! He made sure we had all the knowledge of the best vehicles for us and worked with us to get our payments where we wanted them.

My 2015 hyundai elantra broke down and they were the only dealership that had space to take me. Unfortunately the engine would need to be replaced and the cost was way out of my budget. My sales person Ornella, helped me actually find a 2022 toyota corolla that fit literally all of my needs as well as my budget. I was honestly so appreciative as to how helpful they were and would definitely come back in the future should I ever need another car!!

Mohamed is a terrific salesperson, friendly, earns your business.... Auto Nation Toyota.

Dennard is a great professional very mindful of my time and personable service.

Everything was great they took great care of me they was very patient and understanding even went above and beyond to find what I wanted! Jose was my salesman he’s the best go see him if you in need of a great and dependable car or suv, van , truck whatever you looking for!!!!

Imani and Ornella were amazing! I lived my experience and will always come back.

Kerrion helped me get the right car i need! very helpful and friendly!

Tionna was wonderful! All the people that helped us made this process so easy and we are so grateful! Thanks so very very much!

My salesman was Bj, great guy, genuine customer service. We will definitely be back for another vehicle with Bj.

The service representatives and technicians are top notch.

Vinny was a great tech, the car was taken care if as promised.

The service is good, the waiting area in nice and have the options for coffee and vending machine. This is a good thing, because my experience with the service department typically is pretty slow. At least 1 1/2 hour for oil change and tire rotation.

Great customer service red carpet treatment

My service rep was very helpful.

Imani was absolutely amazing

My mom who has cancer, was told that they would do a courtesy oil change since her warranty was just expired. When the car was picked up, they told us it was still a charge. If you wanted to charge her regardless, that’s fine but just be up front about it. You completely lied and stated that they were not going to charge her. I will never go here and I do not recommend because they are not honest. Again just be up front and mean what you say. This will be our last time dealing with them.

I recently traveled to the Atlanta area and bought a car recently from here. It was a mixed bag of an experience. As far as the "no pressure" claim goes, I definitely didn't feel any pushiness when looking at the vehicle. They'll greet you before entering the lot, but they won't bombard you with questions or pressure you. When I wanted to leave to test drive another vehicle elsewhere, they didn't try to convince me to stay. I even had to ask for a business card before leaving. I left after the test drive concluded, and would eventually come back for a second one later on that day. So far, so good. When I ultimately decided that I wanted the vehicle, that's when the experience went a bit south. Their claim of "no haggle" or hidden fees was true. In fact, their online listings actually include the $699 dealer fee they charge. This is in addition to the standard tax/title/registration costs. None of this is bad. Then they brought over the sample agreement/estimate that included had 4 or 5 add-ons that I didn't want, costing around an additional $2k+ in total. These included paint protection, spill protection (each ~$700) and $500 floor mats (when the vehicle I was purchasing came with custom all-weather floormats already in it). They go quickly down the line on these upsell, with the tone making it sound like these are normal costs included without choice. I told them I wasn't interested in any of them. In addition, they tried to low ball me on my trade in, so I asked for the middle range of the KBB trade-in value. I got them up to the low range of that, but I was informed that "I must choose at least one of the two" $700 upsell add-ons I didn't want. Absolutely ridiculous and desperate from their end. I immediately rejected that proposal, and ultimately they agreed to just sell me the car I wanted in the first place. Each time the salesman would go up to the managers for 10-15 minutes at a time, so the process was far more time consuming and annoying than it should've been. When you agree to terms in principle, they run your credit and give you a lender selection. Somehow their process resulting in 3 hard inquiries on my credit report (I was already pre-approved with a good rate from Capital One Auto, and ultimately that's who financed the deal). Then, you go into the back where they fill out registration and other official paperwork. They'll try to sell you an extended warranty and gap insurance in this stage, and show you how the payment you agreed to adjusts according to selecting either of these. I rejected both, and the finance manager didn't put up any resistance to this. Very happy with the car I bought. Their selection seemed reasonably priced across the board and there was nothing underhanded going on beyond upsells. I'd recommend doing your research ahead of time. Know what you want and get the interest rate with financing you want before stepping on the lot. Hold your ground and press back again the pressure tactics of the upsell (and review your estimate carefully to ensure all of those are properly removed if you refuse them).

Diane in Sales and Junior in Financing are awesome. She was very prompt with answering my questions about a 2018 Highlander LE. I had my own financing but Junior was able to secure me a better deal. Diane even followed up a couple of days after I bought the Highlander to see if I had any questions.

Awesome service and my service advisor Richard Nicely was very professional.

Dani was awesome and help me with the process from A-Z. Really professional and knew the product very well. I would recommend my family and friends to come and get a car from autonation on Thornton Rd. Thanks Dani I love my RAV4!!!!

I would like to say thank you so much autonation Toyota I had a great experience shopping my sales man was Mohammed he makes everything easy and simple. I highly recommend

Bought from Simo as the manager and Rbea as the sales person and everything went very smooth. Not the easiest time to buy a car but I would for sure recommend the team at AutoNation Toyota Thornton Road if you are in the market.

Imani was the best. Our car buying experience was nothing but smooth and easy. 10/10

Normal maintenance of oil change and tire rotation. I was greeted promptly, given the cost, and provided a ride home on the shuttle. Shuttle picked me up about 3 hrs later. Courtney handled my vehicle and check out. He was knowledgeable, patient with my questions, and helpful.

I highly recommend the AutoNation service department. They are always professional & courteous.

Johan Salazar is a great salesman, I'm a first time buyer and he helped me get through everything and helped me whenever I needed it and answered all my questions and got through the process easy with no struggles

Hace unos días hice la compra de mi coche en este lugar y la verdad quedé muy satisfecha con la atención que me dieron en especial el agente José García Colantoni El fue una persona en la que confié al escoger mi coche Yo solo le dije que coche quería y el se encargo de buscarlo a mi criterio muy eficiente en su trabajo Gracias José García!!

Service department: poorly customer service. Please stay away from the service department. Unprofessional!

Don't ever buy warranty packages from them. They don't acknowledge claim even if the warranty was bought directly from them.

Anthony Cox, in the Service Department, is one of the most helpful and customer satisfaction focused people that I have every dealt with.

The car buying process was very easy thanks to my sales rep Tionna and her manager Carl. If you’re buying a car here ask for her she’s the best! Thank you Tionna and Carl at auto nation!!!!

Danny is awesome! He’s friendly and professional and was so helpful finding my dream car!

Mohamed got us a good deal on a brand new toyota. Thank you automation toyota

Great service!

I usually do not go to this location, but my original location in Buford was booked this week. I got there and immediately Dennard attended to my needs and had me in the customer lounge (clean and comfortable). I had settled in for at least 2 hours and surprisingly they called me within 45 minutes. Talk about fast service - I was pleasantly pleased!

Would not allow me to change my mind about my trade in. How sad!

Kyle Rhodes did a wonderful job in helping me get my car!! Such a nice guy. I would recommend him when buying a vehicle!!! Thank you Kyle!!!!

Peter did a fantastic job and I appreciate how everything was handled thank you

$1300 FOR FRONT PADS AND ROTOR ,SEAT BELT ALARM If you a woman be careful this guys will scam you

Tionna was such a pleasure to work with. She is always responsive and helpful when I have questions. Go see her for your new car. The place was very welcoming. Tje people there allowed my son to burn engery off and even played with him. I was there for over 5 hours but they allowed him to run free and I appreciated that.

I would have to say the service center saved the day when Wyatt Davis was added to the team. I really appreciate the time that he took out to provide the most outstanding service and making sure that my family and I were well taking care of while we were there. I just want to say THANK YOU WYATT for making my first Toyota experience a great two day experience 😄. Five star service ⭐️⭐️⭐️⭐️⭐️

Friendly, helpful and experienced... Kenneth Burke Definitely took care of us and got me driving away in a beautiful suv. I am so thankful.

Kevin Betanzos, is one of the most professional, patient, and kind salesman I've ever met, and believe me...I've met MANY!!!!!!! The other salesman (Andre) displayed team work , by helping with the display outside in the parking lot. The sales manager (Winston) is truly a professional leader as well as The gentleman I signed my paperwork with(Wesley) made my experience easy and he was nice as well. I was really blessed to have the team consisting of the mentioned team above. I've already start bragging about the VERY PROFESSIONAL STAFF @ Auto Nation Toyota. Keep up the AWESOME work, I'm looking forward to referring everyone I know looking for a car to AUTO NATION!!!!!! TOYOTA, GREAT WORK TEAM TOYOTA , AUTONATION!!!!!!!!

Such a refreshing experience compared to our past purchases at other places. The AutoNation team here is very friendly and we had a great experience buying our first SUV!

I scheduled an appointment for a recall. Drove 20 miles one way and my wife drove the same to pick me up. Checked in and while waiting for my wife they informed me that they didn’t have the parts for the repair!! Poor organization and with gasoline over 4 dollars plus no one from management even offered an apology

Gracias por la atencion en mi compra de mi tundra 1794 han sido muy amables y me ayudaron en todo, muchas gracias

Mohamed at AutoNation Toyota is a very knowledgeable salesman and took really good care of us. I would recommend anyone to come meet him and he will take care of you.

I found a car listed online here and set up a time to come look at it. I took the day off from work and had to drive over an hour one way to see it. I was told the car would be ready at my scheduled appointment. Upon arrival the car was thought to be in detail getting cleaned up and getting serviced. It was discovered that the car was still on the intake lot (covered in mud and filthy) and I couldn't even test drive it. My intentions were 100% to buy the car as long as it drove well and had no significant issues. My time and effort was completely wasted. I will now know to avoid this dealer.

Poor organization made appointment for recall repairs drove there to have them done checked in and waiting for my wife to pick me up I received a call from the service department to inform me they didn’t have the parts!! Gas 4 dollars plus not even a call from management to apologize unacceptable

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I just bought 2 Toyota Tacoma Trucks from Keith Russ at Thornton Rd Toyota. He was incredible to work with. He found exactly what our family was looking for and quickly. He stayed in constant communication with us until the day that the trucks were delivered. Keith is very professional and worked hard to secure us 2 trucks that were hard to find in this current market. We have bought from AutoNation Toyota at Thornton Road many times and have always had a excellent experience!

Keith Russ was my sales person this week and he was incredible to work with. He was easy to reach. He worked hard to find the vehicles I wanted to buy. He had everything ready to sign when I arrived at the dealership. He made the process very smooth and easy. I have always had great experiences with AutoNation Toyota at Thornton Rd. I would definitely use Keith Russ again to buy a car and I would highly recommend that you ask for him. Excellent service! Great communication and knowledgeable about the cars!

Honestly, I had to delete my 5 star review from a month ago because unfortunately ever since purchasing my vehicle from this dealership, it’s been nothing but problems. The very first night of taking my new truck home, the fuel pump started going out and I had to return the truck to their service department to get it replaced. The service department gave me horrible customer service after stating they only needed my truck for a day which ended up being a week! They wouldn’t return my calls and when I would get ahold of someone, they gave me false information that my truck would be fixed the next day.. then the next.. and so on. With my truck needing a new fuel pump put in and them needing to keep it, I needed a rental car to drive 2 hours back home. It was a Saturday afternoon when I dropped my truck off to be fixed so all of the rental places that the dealership go through were closed so they asked me to pay out of pocket for a rental car and they would reimburse me. The day I went to pick up my truck when it was fixed, I dropped the rental car receipt off with Matt, the sales manager who helped sell me my truck and the one who stated I would be reimbursed. It’s been almost a month since I left the receipt with him and I still haven’t received the check! I’ve contacted the sales rep who sold me my vehicle multiple times and I get a different answer each time. Not to mention that they had me vehicle for a week and told me they would fixed a dent and a few scratched on the truck that was promised to me when I purchased it and when picking it up, it still wasn’t fixed. I’m just extremely disappointed with this dealership treating their active duty military this way. I had such a good experience the day I was buying my truck, I had high hopes of this place but they were quickly brought down.

Mamadu Balde is very nice and helpful! And kind enough to show me how to make hot chocolate :)

Johan is the man to go too if your looking to buy your dream car. The purchasing process went along very smoothly and perfect. This was probably the best experience I got when purchasing a car. Johan will definitely surpass your expectations as a sales person.

Johan was extremely helpful during this heavy process. Would extremely recommend this sales representative for a smooth purchase. It was an extremely pleasant experience and would definitely buy again !

Quick, easy car buying process with Diane Velasquez

Dani was awesome and so was the process he knew a lot about the product and I will recommend all my family and friends to this store. Go get a car from my Man Dani best service and store!!!! Thanks Dani

Great service

Tony Thorton was Great salesman and Junior was excellent finance officer on my experiences was great at 10

I was in and out without any problems thanks to Anthony. He's a great guy.

My experience was excellent . Mr Corey Morgan was very informative. Mr Morgan explained in detail what services they provided and also went over all the information on the request form before I left the dealership. . Customer service was excellent .

Great service.

AutoNation Thornton Road gave me a level of service that one doesn’t expect from a dealership. Rick and Anthony got my Tacoma in without delay and took care of my problem in just over an hour, all the while treating me like a friend or neighbor rather than the attitude you normally get at a dealership. If you need service on your Toyota (rare enough, right?), bring it to AutoNation Thornton Road Toyota for the respect you deserve and for the right to say, “I’ve got a friend at Toyota dealership.”

The scheduled appointment was on time. The service representative, Mr. Tolliver was polite, professional and kept me informed as the progress was made on my service.

Always on time if you make an appointment and very friendly.

After visiting three dealer they were the best with up front pricing they gave me a price and told me what all would be added and they gave me a good deal on my trade in. Very please with the dealership.

Serviced the 11 Corolla. Did a pretty good job in all.

Apsolutly wonderful customer service! And for us being a first time car buyer! Toyota camry 2022 I'm in love!

The process was quick with the help of Ms Imani Pruitt she was very professional, nice and respectful

Always great service, friendly, knowledgeable staff. Keep up the good work. I recently bought new tiresgot a great deal and fast install.

Always prompt and accommodating a

Maya was really professional & helped me get the exact car that I wanted. I’ll definitely go back just to see Maya in the future. It was a great experience

Hoy he cumplido uno de mis mas grandes sueños, logre comprar mi 2022 Toyota RAV4 Hibrida gracias a todo el gran equipo de trabajo en especial a Jose Garcia Colantoni una persona que me dio la mejor asesoría y lo mas importante que me atendió en Español, estaré siempre agradecido y volveré a este dealership siempre que quiera comprar un auto para mi, mis amigos y mis familia.

Quick service

Rbea was able to help me not only sell my older vehicle but walk away with newer vehicle. He made the process very smoothly and was very kind. I definitely highly recommend getting a vehicle from this location

Overall great experience working with Toyota Thorton RD. I did not purchase my vehicle from them but they offered great customer service via drop off and keeping in touch with me through the servicing of my car. The only recommendation is maybe more clear instruction for pickup. I walked into the pickup area and had no idea how to proceed. I had to walk into the car check area and the one person nearby was working on a printer and gruffly told me to hold on a moment. Once he was done fiddling with the printer he did help me get my car.

I had a good experience. Kyle Rhodes my salesman. Made my purchase easy and granted all my requirements.

My experience at AutoNation Lithia Springs, was nothing but positive energy! They weren’t trying to be pushy or just put me in anything! Parisha worked hard to get me the car that I wanted along with her team. I’m so happy with my new car! I would recommend 10/10. Thanks again !!!

Working with Kyle Rhodes was a pleasure. Not only was he knowledgeable, he also took a real interest in my overall satisfaction. I plan on purchasing with him and only him in the future. Best experience I’ve ever had at a dealership. Kyle was available around the clock to answer any questions or give suggestions concerning my purchase. He literally gave me the red carpet treatment. If you ever go to AutoNation Toyota Thornton Road, make sure you ask for Kyle. He’ll put you first.

Diane and her manager are super good help I will recommend them a lot. Thank you for all you help

What a wonderful day at Autonation Toyota Thornton my mom was looking to purchase a car we went to World Toyota on Peachtree Industrial and was dissatisfied. When we came to Autonation Toyota Simeon, Maya and Carl (manager). Was an amazing help they got mom in the car of her dreams thanks so much AutoNation.

I thankful of well inform and very organized company about the customer needs.

They were awesome, and worked with me in the price range I could afford 👍

Simeon Maya and Carl were The best at Auto Nation Thornton rd. If you are ever looking for a new car this is the crew. Maya and Simeon was great at helping find the perfect car for my mom with so many new features and when Carl assisted with finances we couldn’t beat the price thanks so much#autonationtoyota

I was beyond blessed to encounter Bryan and his team who took great care of me despite my rock bottom credit. I was hesitant to give them a try after 3 weeks of atrocious experiences but these guys made the drive out worth it. Trustworthy and awesome. I appreciate you!

Service team is great! They get my car taken care of in a reasonable amount of time every time I drop it off & the customer service guys are always so nice.

Excellent customer service!!!!

Very nice people

Mamadu was very helpful and worked to get me in a car

I am here wrapping up my Brand new TOYOTA 4RUNNER ( YAY HEY !) This has been one of the most challenging times that I've ever had Leaseing a new vehicle " EVER " Thanks to my ABSOLUTELY AMAZING TEAM HEADED BY WINSTON ELLIOT THE PROCESS WAS VERY SMOOTH THANKS WINSTON !!!😊

The Toyota Corolla car that I have had for almost one year, has saved me a lot of money at the gas pump. I will always make sure that I have a Toyota! The staff are very friendly and helpful. I enjoy every minute of time at the dealership and I appreciate them all! Thank you all for being professional no matter what!!

I had a very good experience. Dennard Addison was kind, helpful, and attentive. I told him everything I wanted to get done, and he was able to do that for me.

The service I received was excellent and the work they performed was extremely well done. I take all my cars to Autonation Toyota, two Priuses.

Diane and Alex were amazing. They both helped me find the car right for me. Couldn’t be happier🙂

Came in for oil service and tire rotation. Service advisor immediately went into "up sale mode." Few days after visiting discovered oil puddle under vehicle from either oil spill from oil change or drain plug and/or oil filter not properly fitted. Either could have been prevented or corrected by a careful technician.

Came in for oil service and tire rotation. Service advisor immediately went into "up sale mode." Few days after visiting discovered oil puddle under vehicle from either oil spill from oil change or drain plug and/or oil filter not properly fitted. Either could have been prevented or corrected by a careful technician.

Autonation Toyota has and will continue to be our dealership of choice for years to come. From service to sales, you will not be disappointed! If you are looking to purchase a vehicle I highly recommend Johan! He will get you exactly what you are looking for and ensure you drive out with a satisfied purchase!

Since I’ve been sent no fewer than 5 follow up emails since my visit, I’ll leave some feedback: Run, don’t walk, away from this place. Worst experiences I’ve ever had with a dealership hands down. On this particular visit, I brought my car in to have an oil change, a tire plugged, and a recall performed that required removing the rear seats to complete. I arrived just as the service department was closing and went to grab an envelope from the night drop slot - no envelopes. Having driven 30 min to get here, I certainly wasn’t going back home, so I started fishing around for a scrap piece of paper. Found one, filled it out, attached it to my keys and started to put it in the drop box when I triggered the automatic service garage door to open (which should’ve been turned off). A young man came to see why it had opened and I apologized and said I was just trying to leave the car but there were no envelopes to leave keys. He disappeared for a few minutes and then someone else came and refilled the envelopes while I was outside, didn’t walk over to give me one. Took my note and my keys and grabbed an envelope and then couldn’t get it through the impossibly tiny drop slot with the key fob inside. The same guy that opened the door originally came and took them from me. The next morning, at 7am, I get a call saying that they can’t find my keys. I explain what happened and they never call me back, so I assume everything is ok. I get another call later on saying that they checked the tire and there weren’t any nails. I told the advisor who called that I had seen it with my own eyes and was sure it was there. An hour later he calls back and says they see it, but can’t patch it because the tires (with 36k miles on them) were “so worn they can’t be fixed” and told me I would have to replace all four. This is nonsense and I refused. (A local place patched it later for $10 with no problem whatsoever). When I arrived to pick up, as usual, there is no one to greet you, you just wander into the unattended garage and hope one of the advisors trying their best to ignore you will look up and help you. My advisor wasn’t there of course but another one did help me, the only other person who helped the entire time. My advisor hadn’t filled out any of my paperwork so I had to stand there for 30 min while that was completed. When I got to my car, the back seat was FILTHY - grease and dirt handprints everywhere from where they had done the work, the rear seat back wasn’t reinstalled correctly and now won’t latch without a lot of effort. I was so furious that I just left and went home and contacted Toyota directly, knowing it would be pointless to engage this group of unprofessionals. I bought my car at this dealership new and they messed up the original financing TWICE, forcing me to come back to the dealership to sign new papers after I’d already taken delivery of the car. Since oil changes were included, I went there twice after purchase and had a very similar experience to above: ignored by service advisors (there isn’t even a reception desk, just random kiosks scattered through the garage with no one at them). After those experiences, I swore I wouldn’t go back again but was forced to do so in this instance. Following those visits, I had my car serviced at a dealer in NC while I was visiting family and had nothing but amazing, quick, 5-star experiences. Whatever you do, avoid this place at all costs!!!!

I have purchased one used vehicle and two new vehicles from AutoNation Toyota Thornton Road and always received excellent service. The staff is very professional and attentive to the needs of their customers. I would highly recommend them to any of one who may be considering purchasing a new or used vehicle.

Thank you for the quick and thorough service!

My sales reps Diana was the best. She was so patient through the whole process and showed me everything. She was very detailed. Please ask for Diana Velasquez when you go to purchase your new Toyota. I give her 5 stars.

I really had a bad deal with this crooked people. Don't buy from this trash place.

Alex Demmings was a great help in our car buying process. He’s enthusiastic but never pushy and made sure everything was perfect before we drove off the lot! We had a great experience at AutoNation Toyota!

One of the best Toyota dealer I have ever seen!!! You need to visit to believe.World class customer service!.Kudos to Mr.Jose.He was so patient in explaining and showing us the vehicle.Special appreciation to our Toyota manager - Mr.SIMO - a person with clean and open heart, friendly, accommodative,honest. Highly appreciate your hospitality.Will recommend buyers to visit this showroom and get benefited. Thanks to Jose and SIMO.I wish them the best.

Kelly Banner, and Winston are awesome they took good care of myself and my family, the service team especially Corey always get me in and out. Thanks and I will refer people to you all.

I came in feeling like i would t be able to get a decent car and Tre absolutely exceeded my expectations. He was realistic, honest, and got me a car i ended up loving. Thank you so much!

Alex D. and Simeon provided great customer service experience!

Excellent service, I highly recommend these two young Toyota Employees.Thankyou Diane Velasquez & Jose

All the people are very friendly! My salesman was excellent. The ease of buying went very smooth. The dealership is very clean! Excellent experience from the start. Thank you Kevin Gomez for the wonderful buying experience!

Was upsold and likely wasn't needed to be, but the car is beautiful and enjoyable, however day 2 the ride is jittery and my tire pressure sensor has malfunctioned / errored and I have to bring it into dealer for inspection/repair. If I don't get charged for their issue, I'll change this to a 5 star. But it's pretty annoying to have to visit for a repair not even half a week into purchase of a 30k mileage 2020 car. *edit * it was free of charge for repair so I changed to 5 star.

Was upsold and likely wasn't needed to be, but the car is beautiful and enjoyable, however day 2 the ride is jittery and my tire pressure sensor has malfunctioned / errored and I have to bring it into dealer for inspection/repair. If I don't get charged for their issue, I'll change this to a 5 star. But it's pretty annoying to have to visit for a repair not even half a week into purchase of a 30k mileage 2020 car. *edit * it was free of charge for repair so I changed to 5 star.

Ornella & Ash were awesome 👏🏼

Imani was amazing great customer service, so friendly ….A diamond in the rough… And Jade you are the man!!! One of the best general managers out of all the others “A” level service I’m so happy 😁

Very friendly, prompt, & knowledgeable

My 20-year-old daughter bought a car on her own for the first time from this location. Approximately two weeks later we found out that the odometer had been rolled back 100,000 miles so what we thought was a car that had 100,000 miles on it actually had 200,000 miles on it so now of course, 10 months later the car is having major problems. We paid over $5000 for this car. Disappointed is an understatement. Zero out of 10 would not recommend to anyone not even my worst enemy.

Shout out to Kevin and William. Great service. Awesome experience

Always a great experience when I get my car service. Mr. Ravon is always so professional and made my service experience wonderful.

Recently Bought a new Corolla the experience was awesome with AutoNation Toyota gave me a great price a sales person Kyle was very easy to work with a very smooth process Would definitely recommend this dealership to all my friends

Purchased a used vehicle from them at the end of December 2021, after they had kept the vehicle a month for a major repair. Less than 45 days after purchase, the repair they performed began to malfunction. I contacted dealership and was told I was out of luck because they already put too much money in my car for the repair, even though what was malfunctioning was something they had just fixed/replaced. I contacted Winston, at the dealership and was given his “word” that he would call me back by Tuesday March 8, still no word today March 22. I would not recommend this dealership. They do not back up their repairs and very hard to get a call back.

Bryan was amazing. He was patient and made the experience easy.

Women run! Take advantage of you and over charge !!

Recent changes with service managers.

Everyone was so nice and extremely helpful

The sales consultant Rbea is helpful

No customer service for me

Amazing,TEAM🙏🏼 Thanks to Simeon/Jade 1000000 stars for this couple 🙏🏼 Really great experience, we walk thru the red carpet 😂🙏🏼Make us feel really good & of course walking out with the car I like🙏🏼🙌🏼 I definitely recommend Toyota AutoNation(Lithia Springs) come get your future car here. #AskforSimeon 🇲🇽Mrs.MaryG🇲🇽(Barber/Stylist) IG:Carpinmary

Simeon/Jade where awesome we saw a corolla but didn't like it as much. He showed us a camery and we loved it. Amazing friendly and patient #ask4simeon

Johan, muchas gracias por su atención fue muy amable en todo momento 👏🏻#preguntenpor johan#toyota❤️

Great service bj was very helpful

Alex and Diana . Did everything they could to get me the car i wanted 😊

Tionna was incredibly helpful and attentive to what mine and my wife's must have were in a vehicle. She was quick to find vehicles in that met our needs in a tight inventory market. One of the best experiences buying a car I've had in quite a while.

Good service 👍👌

fast and reliable

I would love to say this was the best experience I’ve had at this location, but sadly I cannot! I rate this so high because my advisor Corey Morgan. I had an appointment for an oil change only at 1pm. It took them over two hours and even the Advisor was shocked. He made sure to be honest with me about the situation as I was waiting and had to be headed out of town by 330pm, which is all I could ask him to do. He gave me the services for free. But I didn’t make it to my little brothers 21st bday celebration in time! Needless to say, I was infuriated and sad. To be honest, the only person that saved this rating was the advisor Corey! Because I don’t know if I want to come back here again after this incident!

Just sold my car to Autonation Toyota and was working with Peter. The process was easily and quick, and Peter went to bat for me to get me a fair price for my car. Thanks Peter and thanks Autonation Toyota!

Great work nice interaction between workmen and customer

This is my second year around using Max/ 1st year using Brian salesman they are great and very professional and fast. Go see them for your Toyota today u want regret it.

The service department is excellent. Every time I have brought my car for service it has been a pleasant experience. The shuttle service is very good, I have used it a few times and had no problems.

They were efficient and straight to the point … even though they were busy they started me know everything that was going on with my vehicle

Autonation Toyota Thornton Rd. was professional and was there for my needs. My car was taken care of for maintenance professionally and Vinny ask if I had questions. Very nice. I really appreciate their help.

I’ve been wanting to trade in my car for a few months now and honestly Tony sealed the deal for me!! He was so energetic and accommodating for me. I didn’t even have to tell him what type of upgrade i wanted and he pulled around my dream car seriously. I went from a 2016 to a 2022 and i don’t think it would of been possible without him. EVERYONE go to Tony Thornton he’s the BEST!

Showed on time for my appointment which included recall work. Staff was friendly and knowledgeable and got me checked in and out.

I do they were very nice and helped my get my Chevy Spark and I love it.

Mrs. Magy Pineda, Made my wife and I experience with AutoNation Toyota the most pleasant one we ever experience. She is professional and make sure you as the customer is satisfied before you drive off. I am recommending her to all my family.

Had appointment scheduled at 11 and even though it took a long while for paper work and numbers nothing rushed will be great so I patiently waiting and was able to purchase the exact vehicle I wanted thanks, Billy!!! I wish you guys much success🎉🎉

Had an appointment for a recall on center high mounted stop lamp-water leak. I was assured they had the part for repair. After an over hour wait, I was informed that they didn’t have the part for repair. Sixty mile round trip wasted. Larry White 2017 Toyota Tacoma time of appointment 2-23-22 @ 9:00

Tony is highly recommended for your dream car call him now 470-362-9866 Tell him keesher sent you. Ricardo was my finance manager He can help with warranty and good interest rate as well. What A ROYAL EXPERIENCE!!!

Tony Thornton is your go to guy!!! Ricardo was my financial manager and he’s super sweet. Call Tony now if you need a new or preowned car and he’s definitely take care of you. If Tony id not available ask for Lamin (internet manager) and he’s just as amazing.

They are the best, I got my 2022 4Runner from here and Kenneth Maxwell took care of me, if you need a car, AutoNation Toyota Thornton Road is the place to go!

My Review is based solely on my Sales Rep Keith Russ. He was patient and listened to my needs and wants. I didn't feel pressured or anything. I had a great experience with Keith. He helped me transition into my new car with ease. I really appreciate doing business with him. If you ever need a car go see Keith! He won't disappoint you .Thank you Keith!

Took in my 2021 Tacoma for an oil change Good people to work with they listen to you questions It took 1.1/2 hours but it was ok for me

Always a great experience. Dennard Addison is professional and offers everything needed to make an educated decision for the maintenance of my car. Thanks guys.

service people great job

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Have been using this dealership since 2015. Ravon is my service advisor and he treats me like royalty. He does everything possible to make it a great experience.

Darius was polite, helpful and authentic. I will definitely come back when I am in the area

The salesperson was very nice an didn’t push me to get nothing I couldn’t afford.

I got my new RAV4 TRD Off Road here, and everyone was awesome from sales to service, and everyone in between! Theresa at accessories got my crossbars there super fast, and for my first oil change, I was in and out like a fast food restaurant (Pre-Covid lol). My new service advisor, Dennard, was on top of things and got me rolling again the quickest ;)

Kind and courteously explained everything I needed to know about my car

I have been calling and leaving VM for over a week trying to get help with a refund for a GAP insurance policy. No one seems to be of any help. The finance team does not return calls when it comes to refunds apparently. My initial purchase didn't go to well either. My family definitely will not be returning to any AutoNation dealer.

been coming to tony for a while now… he is honest and persistent! loves what he does! went in and came out with exactly what i wanted! wasnt persuaded into trying ti get useless addobs… anthony ortiz sales manager andash finance were great as well..

I have been calling and leaving VM for over a week trying to get help with a refund for a GAP insurance policy. No one seems to be of any help. The finance team does not return calls when it comes to refunds apparently. My initial purchase didn't go to well either. My family definitely will not be returning to any AutoNation dealer.

Tony Thornton was very nice and Winston and Ricardo were very helpful. I’m very appreciative of the whole process. The general manager Jade who was able to get the whole process done is a true boss!

work with ya and listen to what you wants

It was a pleasure to work with Tony Thornton, Anthony Ortiz and Wesley today for the purchase of my new Toyota. Always the best experience from the time we walk in till the time we leave.

They canceled my sales appointment and asked me to said 50 minutes for the next available appointment. The option to wait less was to get in a car with a salesman that wouldn’t pull his mask above his nose.

I got a new car from there and be having a problem since I drove it off the lot, been there the whole day just to be told take it to the dealership where I'm from Miami to have it checked, Brand new w/7miles on it, then a recall, got that fixed and the same problem keep occurring, FROM DAY 1

What can I say about AutoNation Toyota Thornton Road......Well, for starters I walked away with a reasonable car loan and car keys in my hand the same day that I visited the dealership. I had the best team a byer would have loved to have working for them, Travis (Sales Department), Winston (Sales Department) and Ricardo (Finance Department). Remember these awesome team members by name when you stop in......You won't regret it! I have never been happier! Thanks AutoNation Toyota Thornton Road! It was a pleasure doing business with you!🤝👍

Anthony Ortiz (manager) and Skyler (salesman) took great care of us purchasing my 2020 GR Supra! Great experience ☺️

Melvin and Travis were very helpful and valued our time and money. Fun to work with and made the deal happen!

Exceptional experience! I highly recommend from start to finish was a breeze.

Very professional and helpful. I had never heard of water being stuck in a car door.

It went well. Usually there some waiting even with appointment. But the staff are nice and courteous.

Ronaldo (Service) and Peter (shuttle) are great to work with! I will definitely recommend and be back 👏🏽👏🏽👏🏽

Excellent service from start to finish with salesman Keith. Wonderful communication. Punctual. Honest. Great overall experience. Would highly recommend. Worth the drive! We love our new Highlander!

Good service and nice staff.

Great Customer service! Quality cars that are taken care of by quality people. Matt (management), Anthony, Eric (service) First class professionalism. Will recommend there sales and service to everyone with car needs.

The service was friendly, prompt, and efficient. They were actually done 2 hours faster than they originally thought. Thank you Jason for your hospitality and great customer service.

Great buying experience. Long story short, I ordered a car at another dealer, they missed the ETA. I started looking for other deals, left a message with them and got a call back from Kyle Rhodes the next morning. Within two weeks I had brand new 4Runner Venture that other dealers could not get. Kyle made the process as easy as possible and was extremely attentive. Great experience overall.

I had a great experience with the staff … everyone was great and very helpful!!!! It didn’t take long at all … Sieo was my dales rep n he helped from the over the phone conversation to the moment that they brought me my car 🥰😍

Communication and preparation. Complete lack of customer service.

My appointment was for 11a, no problem with checkin. I was getting front brake pads, serpentine belt replaced and wheel alignment. The advisor called me and left a message, then he texted me, you need back brakes very very very very bad. I said how much and he quoted and i said no. My text message said the tech was finished with my car and wanted to know if i wanted to get the back brakes done, when i said no then he proceeded to say that the tech wasn't finished and when he is, he'll text me. No one texted me. I was sitting and waiting and now its 6:50p so I just went up there and retrieved my car. Also my tire pressure indicator was on when i took it there and when i picked it up. My paperwork says they checked my tires and the pressure and you couldn't turn my light off. This was the second time I gave Autonation Toyota a chance but they've lost me as a customer.

Today I went to just get an estimated appraisal for my 2017 Chevy Cruze. I had hopes in trading in my car but wasn’t sure if the numbers would work out correctly and cause me to be in negative equity. I worked with the sales professional Travis Holtzclaw who was absolutely AMAZING!!! He was very professional, listened to all of my concerns and made the price I needed happen. He worked diligently and quickly to meet every single one of my needs. I HIGHLY recommend working with him. I was able to trade in my 2017 Chevy Cruze with a brand new 2021 Toyota Camry and I wouldn’t of been able to make that happen without travis’s help. I can’t thank him enough for his exceptional service. I will do business with him and refer as many people as I can. Travis deserves to be recognized for his professionalism, and hard work!

Very awful experience with AutoNation Toyota!!! Last Friday, it took us over 30 minutes to schedule an appointment over the phone for Monday. On Monday morning at 9:30, we dropped off my wife's car for an oil change and car key repair. We attempted to contact the service desk twice after the 1 hr 30 min estimate to complete the service, and we couldn't reach anyone on the phone. Fast forward 7 hrs and with only 30 minutes until closing, we ended up going back to the shop in hopes that the service was complete before they closed. Upon arriving it took an additional 15 minutes to check out and the associate handling our service told us they spent over 4 hours trying to fix the car key before they started on the oil change!!! They also left one of the car windows down and left plastic and a paper mat in the car. Also, the sales team contacted me about selling the car, but their service team NEVER contacted me to pick up the car AMAZING! After this horrible experience, we left manager Brian McClain a voicemail to contact us, but he hasn't called us back as of today. We will NEVER EVER get our car serviced here again!!! F--

The people in the Service Department are first-rate: enthusiastic, courteous, helpful, and understanding. All the best to them!

They do good work but they are to slow. It should not take 2 hours for an oil change when you have an appointment.

I had a long chat with Brian one of the workshop managers to check on my vehicle’s service records. It is important that clients get to meet the workshop managers as well as the service supervisors and technicians that work in their cars. The reliability of your vehicle today is as good as as the customer service.

Only thing I recommend at autonation Toyota is the service write Anthony Cox he is very knowledgeable and helpful he takes care of my concerns and needs every trip thank you Anthony

I appreciate the outstanding staff in the Service Department.

Service center was very professional and friendly.

The service was great and the customer service was excellent!

Called and received same day service, techs were knowledgeable and kept me updated concerning delay with service being completed at time given .

Called and confirmed they had certain car, and got an appointment with a certain salesman. Only to drive over an hour to find out the salesman was off and the car was not available. Starting off a sale with lies was not the best way to start I should left then.

Take my car here and everyone is super friendly and good customer service

Let me just say I absolutely love our salesman Mamadu. He was amazing selling us our 2017 Yukon and has literally gone above and beyond for us! I would recommend him and this dealership for anyone looking for a vehicle. I know if we go looking for another vehicle in the future this is the place I will be!

outstanding customer service

Kevin was great. Did everything by text and a few phone calls. Very convenient.

I just bought my new 2021 CHR Nightshade edition and I am supeeeer impressed with the service they provided me. The car was not on the lot but they worked to find me the exact vehicle I wanted! They got me the car quick and the paper work was so smooth. I had already been to 3 dealers before this so I was already tired of the b.s., but they took care of me so well and kept my budget that wanted. Ditch those other dealers and come to this one you won't regret it! Ask for Anthony, Travis, and let my dude Ashfar hook you up with your finances. Absolutely amazing! Tony even set me up with great photos! This is an emotional experience and they understand that and make the experience very stress-free!

I just bought my new 2021 CHR Nightshade edition and I am supeeeer impressed with the service they provided me. The car was not on the lot but they worked to find me the exact vehicle I wanted! They got me the car quick and the paper work was so smooth. I had already been to 3 dealers before this so I was already tired of the b.s., but they took care of me so well and kept my budget that wanted. Ditch those other dealers and come to this one you won't regret it! Ask for Anthony or Travis, and let my dude Ashfar hook you up with your finances. Absolutely amazing! Tony even set me up with great photos and an extensive tutorial on my new vehicle! This is an emotional experience and they understand that and make the experience very stress-free!

Great customer service .......................................

Everyone there is very helpful and if you have a problem they will take care of you.

Great service. Knowledgeable staff that always go above and beyond to satisfy customers

Fabulous ? always! Dennard makes certain of that !!!

Associates are very kind and professional??????

Professional, courteous and safe. Prompt to respond to my needs. Thank you Courtney !

So happy with the service I received! I love my new car!

Service Advisor, Mr. Anthony Cox has great Customer Service skills. Always explain in detail what you need or would like to have done to your car. He provides a list of repairs needed after reaching 65,000 miles, or whatever the mileage may be. I really enjoy great Customer Service that I received from AutoNation Toyota Thornton Road.

Best buying experience and dealership in Georgia.!!!! No need to go elsewhere.!!!!

Best experience ever. Duston was friendly and efficient, and that I can truly appreciate!!!

No spare tire, car is scheduled for issues after the 5 day return policy .

Went in over a week ago (5/24), purchased a new car and was told I would receive it Friday or Saturday and I still haven't gotten my new car nor an update. Been in a loaner car since my purchase. Definitely wouldn't recommend due to lack of communication/miscommunication. The deal was pretty dang good but I'm extremely annoyed/disappointed that I STILL DON'T HAVE THE CAR I PAID FOR. If the car isn't available on the lot I recommend looking else where

Exceptional service everytime with keen attention to make sure my car receives the correct, affordable maintenance. I appreciate his professionalism and attention to detail.

Customer care service person was friendly, courteous, and informative.

Simeon thank you so much for your help. The process was long yet easy and stress free.

Install was completed sooner than expected

Great Customer Service and very fast. Love my new car!

Buying a car is one thing, getting it serviced is whole seperate issue. No problems when I bought the car. If I could rate the service department any lower, I would. I arrived on time for an oil change appointment. The place seemed to be operating under a cloud of confusion. No management present. I waited one hour in waiting room. I went outside to check why my car had never moved. Service Advisor told the greeter that he didn't have time to fool with writing up the paperwork. They gave me my keys, and I went around back and got my car. No oil change, nothing. 1.5 hrs and a 1 hour drive wasted. No apologies, and no replies to emails. .Stay away from this place. They will sell you a car. Service, and oil changes are a major problem though, and appoinment times are a joke.

Helpful personnel! Very friendly and professional service! We especially want to thank Diane Velasquez who was exceptional with us. Don & Nancy Hicks

Excellent customer service RICKEY is great service time was about right

I am happy with the car I chose but felt a bit deceived. I had an appointment with a salesman to look at a specific car. When I got there the salesman told me he was with a customer and someone else would help me. Even though the first salesman confirmed the car was available the day before, I learned that it had been sold the month before. I was able to find a MV with the help of Max. Max was great. The issue I have is with the tactics taken by car dealerships when purchasing. I signed numerous documents that I later learned had added coverage costs that I wasn’t aware of excluding a warranty that I agreed to which resulted in 2k more than I planned to pay. I love Toyota Vehicles so I am happy with my purchase. The car was used and supposed to be detailed. It was not detailed. I am going to have to get it detailed. I assume whoever was supposed to detail the car felt vacuuming was sufficient even though there were spots on the upholstery and the doors needed wiped because of drinks being spilled,etc. Maybe because I didn’t spend 30-40k for a vehicle I didn’t deserve a detailed car. Not sure. Need to improve on some of your departments and honesty. Max was terrific though. He helped me get the things I needed and always answered his phone or called me back when I had a question. Great job Max.

only 1 hr to get done! Pleasant waiting area. Anthony is the best.

They are always looking to help you with my needs. Best finance team, great mangers and fantastic salesperson. Every time i come they are very humble and professional. Excellent place to buy and service my car.

I purchased my 6th car from AutoNation Toyota Thornton Road. My salesman, Keith Russ, made this buying experience seem effortless. He met and exceeded my expectations. I was in and out the door in two hours. There's a reason I only buy from this dealership. They listen attentively to your needs and go beyond the call of duty to offer you a great deal. Why shop any where else?

I was very impressed how friendly everyone was. The dealership is very impressive.

Excellent customer service from Ricky, Service Technician.

My experience was wonderful. The quality of work performed was good

Very smooth experience from beginning to end. My salesman Travis made the process very easy for me.

Easy, fast and exactly what we wanted.

The buying process was quick and easy

I had a good experience as always, good customer service and prompt services that don?t waste your time.

it was a good experience, they greeting you in a good calm manner, the lady who receive us was very pleasant and explained every detailed to us we really appreciate that.

The only thing that can make the service better is an updated waiting area and car wash back!

I appreciate Joseph brannwn for helping me select a truck, he met all my expectations and needs, I recommend everyone to come see him at autonation of Atlanta on Thornton road.

Ricky took me and had me and my car out in a timely matter. He was great and friendly.

Went to “just look” at trucks. We were specifically looking for a Toyota Tacoma. Travis was great from start to finish and got my husband and I into the Tacoma of our dreams and worked with our budget as well. My husband doesn’t leave reviews unless he has had the worst experience or the absolute best experience and he not only left a review here, but on google as well!

Kyle was very helpful. I spoke with Kyle the entire time until I arrived. Upon arrival Kyle was out front waiting on me. Kyle kept reassuring me that he would do his best and will make sure I leave in the vehicle I wanted. Kyle was very understanding. Kyle explained the process and made sure I understood everything. The staff there was very kind and the environment was friendly. Wesley was very helpful as well. Wesley made sure I knew about every piece of paper that I was signing. Wesley really had a sense of humor. If you are looking for a vehicle be sure to ask for Kyle and mention I sent you. Thanks and I’m loving my new truck!

Truly great service. Went to two previous Toyota dealerships in the area and no one would speak with my wife and I

What a phenomenal experience. We had the pleasure of working with Travis, and when I say he literally did everything he could possibly do to get us into our new Toyota Tacoma, I mean that. They even stayed over an hour past closing to make sure everything was taken care of and that we were not only in my favorite Tacoma on the lot, but that we were in that vehicle in a price range that suited us. It’s so nice too!!! If you’re looking for a Toyota, I’d really recommend checking them out. And even more so recommend asking for Travis Holtzclaw. His number is 404-434-9520.

Pleasant and efficient staff. Service completed in a timely manner and the cost was quite reasonable considering that I had the added bonus of the confidence of having the work done at the dealership.

I live on the Eastside and I ride all the way to Austell. That should tell you something! My associate Dusty was just awesome on Monday. I couldn't have asked for a more professional and kind associate to assist me. I wish there were more people like him in this world!

Noami Morrison was an Amazing salesperson.

Referred by a friend, great people to work with,and my daughter loves her 2019 Camary SE.

Everything was fine except the technician who did the oil change he spill oil everywhere on the engine bay even on doors handles and front grill.

Your teammate Ricky Taylor was, knowledgeable, helpful, and patient. Ricky explained every step that would be made in the service on my van. Thank you for your professionalism.

They were so helpful during the entire process! Big shout out to Alex D and Brian ! I love my 2021 Rav 4 XLE!

To Whom It May Concern, This is to share our appreciation for the customer service provided to us by Alex Demmings at the Autonation Toyota dealership in Lithia Springs. Specifically, Alex has been promptly responsive to all inquiries including texts, emails and phone calls. He also has been appropriately willing to reach out to management whenever clarification has been needed. Our search for a truck has taken approximately six weeks and the working relationship with Alex is far above that of other dealerships which had vehicles we were interested in. Because he has been so professional, polite and respectful in all dealings and a pleasure to work with in comparison to others, we were committed to try to buy a vehicle from this young man if possible. We are also appreciative of the advice and information shared by Matt Mett. Matt was very able to tag team with Alex and answer our questions in enough specific detail to make us comfortable with our choice of truck. We are grateful for the time he took to help us better understand our options. Thank you for a very satisfying vehicle buying experience.

To Whom It May Concern, This is to share our appreciation for the customer service provided to us by Alex Demmings at the Autonation Toyota dealership in Lithia Springs. Specifically, Alex has been promptly responsive to all inquiries including texts, emails and phone calls. He also has been appropriately willing to reach out to management whenever clarification has been needed. Our search for a truck has taken approximately six weeks and the working relationship with Alex is far above that of other dealerships which had vehicles we were interested in. Because he has been so professional, polite and respectful in all dealings and a pleasure to work with in comparison to others, we were committed to try to buy a vehicle from this young man if possible. We are also appreciative of the advice and information shared by Matt Mett. Matt was very able to tag team with Alex and answer our questions in enough specific detail to make us comfortable with our choice of truck. We are grateful for the time he took to help us better understand our options. Thank you for a very satisfying vehicle buying experience.

Autonation lithia springs Toyota, Mr. Davis has zero integrity. GM isn't to far behind...

No one acknowledged me when I pulled through and got out of the car. I was the only customer waiting.

Service Dept . and Corey worked hard to resolve my problem with my Radio on my 2020 Prius. Thanks

Great experience!! I was very impressed by the level of professionalism and knowledge within this dealership.

Travis Holtzclaw and Matt Mets were very helpful in getting us the best deal on our new car they went above and beyond very helpful

AutoNation Toyota on Thornton Road in Lithia Springs, Georgia, gave my wife and me excellent service during the time they were in business. Sadly for us and we presume for other customers, the dealership which took over from them after AutoNation sold the property to them (Lithia Springs Nissan I think) seems disinterested in being helpful to us. Phone calls haven't been returned, calls being transferred to the service department were dropped, and inquiries regarding terms of our contract with AutoNation weren't exactly welcomed. I would recommend that dealership only to Nissan owners who have purchased their vehicles from the new dealership, not the previous (AutoNation) one. Dr. John Huggins

Scheduled recall repair two weeks in advance. Having cleared my morning schedule, I made the 40-minute drive to the location for my 7:30am appointment. After 10 minutes in the waiting room I was told that they did not have the part available, but it would be there the next day. In other words, after having this scheduled for two weeks, they were not at all ready for me. And I was unable to clear another half day on such short notice. Was told later on the phone that I would be contacted to reschedule. I have heard nothing. It has been a week now . . .

Scheduled recall repair two weeks in advance. Having cleared my morning schedule, I made the 40-minute drive to the location for my 7:30am appointment. After 10 minutes in the waiting room I was told that they did not have the part available, but it would be there the next day. In other words, after having this scheduled for two weeks, they were not at all ready for me. And I was unable to clear another half day on such short notice. Was told later on the phone that I would be contacted to reschedule. I have heard nothing. It has been a week now . . .

It was a great experience everything was as promised

I do not like the waiting room. Your seating is too close when it is busy. I don?t like the TVs. You need more outdoor seating that is not all in the bright sun. I either have to go to the Cracker Barrel and wait in their rocking chairs outside or go to the showroom, where it is more comfortable than the waiting room.

Inquired about a car that was featured on this site. During my conversations with a sales agent from the dealership, the base price increased at least twice after multiple credit inquiries were run. I understand that credit can effect interest rates, and that other taxes and fees get added on to the total...but not only was the base price increased, they also added on an additional $600 for tint that was non negotiable. This should have been listed in the posted price. Then they added the taxes and fees. This happened twice until the price before taxes and fees were added, bumping the base price by almost $2000. Would NEVER do business with this dealership after that.

My 10k service experience was just horrible and I mean absolutely yuck

Everything was going great, and I am so happy I chose Auto Nation Toyota dealer. They treated me very well.

Yes they changed my oil but did not fill up my windshield washer fluid or let me know that my air filters needed changing. Had they asked or told me I would of had them change them. Hate making the trip all the way there again.

I have been using Courtney. For my service he has been prompt Very nice also met Cory the service manager which was awesome thanks you for taking care of my truck

Put a car on reserve to look at the next day at 5pm. Drove an hour to get here for them to say we don’t have that car anymore. Really, no phone call or email to tell us. So now an hour drive home. And not one person even apologized.

charged the payoff twice.

I thought it would be important for me to share my experience at Toyota. Unfortunately it was not a positive one. I took my vehicle in for an 11 AM appointment Thursday and left it to have the fuel pump replaced due to a Recall. At 6 PM when I had not heard back from anyone I called and press the option for a service status, unfortunately no one answered so I left a voicemail. Between 6 PM and 7 PM I left three voicemails as did the representative that answered my call when I clicked on a different option. Needless to say I received no call back and my vehicle was left overnight at the Service Center. Then I’ll fast forward to this morning when upon not hearing back from anyone I called in and was told no one could find my keys and there was no ticket service for my vehicle . So I took the trip to figure out what was going on. I was met by the manager who I was asked to request Ricky who most definitely wasn’t in the mood to have to deal with me considering he had 2 other people waiting to speak to the manager. He Then proceeded to bring my paperwork into the managers office and was told that a manager would come out to speak with me. 10 minutes later I still don’t have my car, my keys or any resolution. One of the managers finally came out only to tell me that my service manager had texted me last night to let me know that my car was ready which is false. He was not able to pull up the text message and I know I didn’t receive one. Then proceeds to tell me that their service center is extremely busy and these kind of things happen. So in summary something needs to be done to correct the process. No way is it acceptable that I drop off my car and 24 hours later 1. no one has any idea where my vehicle is? 2. No one called or texted me yesterday to provide me an update on my car. 3. Even after I left three voicemails last night no one had a common courtesy to call me this morning to provide an update. 4. Then I go to the service center only to be told that a text message has been sent that I didn’t pay attention to which was false.

I made an appointment for an oil change and an engine/emissions issue. I also discussed with my service representative, Anthony, some other repairs that were well overdue. He assisted me with prioritizing them. He made sure I had transportation home and told me he would call me with an estimate. When he called with the estimate, I told him to proceed with the work. My encounter with Anthony was a positive and pleasant one. He was professional, knowledgeable about the work I needed done and explained what it consisted of, talked in layman?s terms, and told me my car would be ready that afternoon and it was. The service department was clean, personnel wore masks, and sanitizer was available.

We just purchased a car for our daughter and thanks to Simeon C., the experience with AutoNation Toyota was thorough and efficient. He was the best sales agent we’ve ever worked with. He went above an beyond to make sure the car was perfect for us before we left the dealership. THANK YOU, Simeon!

All was good except time it took to change oil and rotate tires... 2 1/2 hrs

comfort and personal personality

I am always happy when I go to the dealer to service my car, in addition to their excellent service and knowledgeable staff, they also mail you coupons with reduced prices for the same excellent car service

I have waited more than a month to receive a title to a used vehicle I purchased. The price I paid was out the door - tax, tag, title. Today I receive the title and I still have to go to the DMV. I still have to pay sales tax. I still have to do everything. What is the doc fee for???? What is the electronic filing fee for? I am furious. I now have to come out of pocket for 500.00 on sales tax that should have been already taken care of. I shouldn’t have to be going to the DMV myself. This is ridiculous.

Everyone was very friendly and super helpful. It was a great experience.

I had a wonderful experience with Keith Russ. He was very friendly, helpful and a great guy! Not only did I feel comfortable, I felt like I was working with a friend!

My process with purchasing my car at AutoNation was very easy. My sales person (Travis Holtzclaw) was very professional and attentive to what I wanted and the monthly payments I was able to afford. I will definitely refer AutoNation Toyota to my friends.

Great service no disappointment

I have had my 2011 Toyota Venza serviced at AutoNation Thornton Road since 2011. I find their Service Advisors to be straight shooters. My most recent visit was no different. Service Advisor 5755 was respectful and followed CDC Covid-19 guidelines. He was knowledgeable and provided a thorough overview of the invoice. Mr. Addison provided customer service with excellence.

Best place to purchase a car. The staff is very friendly. Best customer service ever. Bryan and Terrance are great salesman’s. They got me the exact car I wanted. The manager Colin was very nice. I had a great experience.

Best place to purchase a car. The staff is very friendly. Best customer service ever. Bryan and Terrance are great salesman?s. They got me the exact car I wanted. The manager Colin was very nice. I had a great experience.

Excellent and timely service.

I love this location and the service was great as always. Debbie was awesome!!

Took care of a problem and rapidly made the issue right

Service was great and on time. The service guy that helped me and I hate I can?t remember his name was really genuine and helpful. Very professional and understanding. These days that type of service is hard to find. Thanks

My salesman Alexander was great. He worked with management to make sure I got the best deal. Will definitely refer my friends.

The customer service person, Dennard was polite, efficient and already knew that my vehicle had the Autonation PPP.

Purchased a used car for my wife, car was missing clips and from bumper insert they ordered it put it in however the original salesmen gave a lame excuse about the fender clips also ignored a tear in the fender from a faulty repair. A repair that I questioned at time of purchase before this tear developed after about 10 days of purchase. I'm now escalating to management as this salesman has shown me he lacks integrity. After sales customer service is when you really can gauge service and they dropped the ball bigtime. Hopefully they'll fix this issue.

I took my 2020 Corolla in for the 10,000 mile service. The staff was friendly and accommodating. My service consultant, Jorge was great. My car was serviced and I was out in a timely manner. This is the second car I have purchased from AutoNation Toyota in Lithia Springs. I would highly recommend them to my friends.

The reps are kind, knowledgeable, and there they take care of my issues in a timely manner.

The purchase of 2021 Rav4 XLE was a breeze. Best Price out of all dealerships! Delivery of the vehicle was a separate great event.

Had a great experience again. This time with Tony Thornton.

I usually have outstanding service at AutoNation Toyota?s Service Department, but my service March 3 was the complete opposite. My Service Advisor was unprofessional and rude. Although he attempted later to correct his attitude, the impression was already set.

Matt is the man when it comes to buying a car , very pleasant and nice at all times , He’s there to make sure you get in the car you want ! But when it comes to the service department , it sucks !!!! Very rude and disrespectful Courtney & Anthony !

Went In to trade, Instead Tony and Winston helped me walk out with a Brand New 2022 Toyota Corolla. Matt in finance also help me get a good rate and lower payment!! I give God all the Glory. Thank You guys for doing your part in helping me ride.😊😊😊 IF YOU NEED A NEW CAR ASK FOR TONY THE TIGER HES GREEATTTT!!!

I purchased with Autonation Toyota Thornton Rd before and was considering an upgrade. The past experience was very good so I expected a good, no pressure experience. Diane came through wonderfully! She is an awesome professional salesperson. She was patient, listened closely to my top likes, and introduced me to the perfect upgrade. The whole team was great again. I'll continue to refer and purchase here.

Such a great pleasure to work with Mat Harfouche and Tony Thornton!! Very smooth and professional way to offer me The Best service and help me with my Leasing options I would recommend everyone to have Mat Harfouche and Tony Thornton as their decision advisor buying their car at AutoNation Toyota Thornton Toad!!!

Best place to buy or service your car

I've been their twice for my door to be repaired. The door is still broke and this car is only 5 months old. Very unhappy.

This was my first service for my vehicle at AutoNation Toyota Thornton Rd and it was a wonderful experience. The service team was patience and knowledgeable with all of my questions. The service they provided was timely and efficient. I have the greatest confidence that my future service needs will be meet with the same experience.

Fast and Impressionable and will return.

Love this place and Ricky is the best!!

The customer service with Diane Was amazing, she helped me with everything I needed and made me feel comfortable. That?s about the only good thing I can say about that place. Everything else sucked.

This location had great customer service! I will definitely come back here!

Always great service. Love that location.

The guys in the service department are nice and credible. They make me aware of all of the things going on with my car and any recall

Great team from start to finish! I took the time to research the right dealership and I was very impressed from the time I called until the deal was closed.

Can make appointment on line and over the phone.Get you end out in a reasonable time.

Autonation Toyota Thornton road has the BEST selection of inventory and the best finance team go you won’t be disappointed go and get you a pre-owed or new vehicle with the best price around!

They do a great job and keep you informed. End of story.

Great people, that are willing to help you. We a had a great experience with them buying my truck, they will help you with getting a good deal.

Orilla, our sales person, was very good and quite reasonable. Would recommend her to friends.

10/10 stars ⭐️ on the customer service and getting me approved for a nice 2020 Corolla from the finance department to Simeon who helped me along the way from filling out the application to the delivery and I did everything from the comfort of my own home! If you want a reliable car and great service please stop by Thornton Rd and #Ask4Simeon

There are not many pre-owned convertibles with a manual transmission, and AutoNation Toyota made it seamless to purchase and ship the vehicle to NC. They had a crew of three helping me through the transaction.

Have used Toyota on Thornton Road several times to buy cars and for service. Just had service done on my 2017 Rav. They are efficient, affordable and my advisor Dusty is fantastic. I appreciate how easy they make it to take care of my car.

Awesome place to buy a car , wonderful customer service, good deals everything went perfect

My transaction at Toyota Thornton Rd was exceptional. Mr Amir Hood, the Sales Rep, was very professional, customer service oriented, friendly, great product knowledge and knew how to impart it. I?d recommend him and this location ANYTIME! Thanks

Ricky Taylor from the service department at AutoNation was wonderful ! I would highly recommend Auto Nation Toyota Thornton Road they are awesome !😊

I had a pleasant experience with my service representative Ricky. Ricky has been my representative for most if not all the service s my car received. II always request Ricky. I appreciate Ricky and Auto nation Toyota. Thanks!

Had bad experience this time. Dropped off my car at 7:20 am for an oil change. I was supposed to receive a phone call when car was done and ready for pick up. 1:45 pm left a message for the service dept requesting status on my car. 3:30 pm I called again and no one answered. Called again and select option like if I was going to make an appt and the lady that answered tried to connect me with the service dept but had no luck. At 4:07 got phone call from adviser who told me he THOUGHT he called and left message earlier. Beside all that, the sticker placed in my car for the next oil change was incorrect, it is listing over 300,000 miles more for my next oil change. Very Frustrated.

Had bad experience this time. Dropped off my car at 7:20 am for an oil change. I was supposed to receive a phone call when car was done and ready for pick up. 1:45 pm left a message for the service dept requesting status on my car. 3:30 pm I called again and no one answered. Called again and select option like if I was going to make an appt and the lady that answered tried to connect me with the service dept but had no luck. At 4:07 got phone call from adviser who told me he THOUGHT he called and left message earlier. Beside all that, the sticker placed in my car for the next oil change was incorrect, it is listing over 300,000 miles more for my next oil change. Very Frustrated.

Loved my experience at Autonation yesterday! Yes I was dreading the car dealership experience but was taken aback by how quickly and professionally everyone handled my deal. Thank you so much to Winston, Tony Thornton and Ornella Macfarland for making it a great day. I’ll be back!

I have always had a great experience with AutoNation Toyota. They are very knowledgeable and thorough when it comes to my car. They make it to where you will buy your next vehicle from them just for the great service.

Great people, great staff all around good place to work.

It was quick efficient and easy.

Great place to work and purchase a car from.

Buying my vehicle at Autonation Toyota Thornton Road was the best vehicle buying experience I have ever had! The team of Anthony Thornton, James Hall and Wesley Kim was great. They provided excellent, courteous and professional service to me. It was all "no hassle and stress free" and I got a very good deal on a low mileage vehicle in excellent condition. I am a very pleased and happy customer! -Brenda Mason

All of the employees are very nice and knowledgeable. However when I have a scheduled appointment time, it should not take almost 3 hours to have my oil changed.

WAIT BEFORE YOU FINANCE A VEHICLE HERE: WARNING!! I purchased a 2018 Toyota Corolla from here right off the lot. They offered me GAP insurance that they would work into the loan. They even told me that the monthly payments were going to be a little more because they worked in GAP insurance. So I buy the car.. and they assured me there was GAP. Something just didn’t feel right....so I called to to make sure there was GAP...Soloman, the finance manager, assured me there was GAP. I asked for the name of the company and he never gave me the name he just assured there was GAP. 2 years later...I still felt uneasy and called again and asked for copies of my finance agreement because they never provided them to me...just to find out THERE WAS NO GAP THIS ENTIRE TIME. They lied to me over and over and said there was GAP when there really wasn’t. This is MAJOR because for example, if I owe 20,000 on the car...and I get into an accident that totals my car....my insurance company will only pay the depreciated value of the car...which may only be 12,000...so this means that I would be on the hook for the remaining 8,000 for a car I no longer can drive. GAP would have taken care of the 8,000. That’s why I purchased it, as so I thought.... I spoke to Junior Vallejo about it, the finance manager right now and he told me that there’s nothing they can do about it. He told me that it doesn’t matter that Soloman lied to me and assured that I had GAP insurance, because he doesn’t work there anymore there is nothing they can do for me. I WILL BE FILING A CORPORATE COMPLAINT.

Reliable service after the purchase of our 4 runner.

Staff very knowledgeable and helpful. Work was completed when promised.

Awesome express service from the techs. I appreciate the prompt greeting!

professional friendly and not long of a wait thanks Justin

Winston Elliott, and Toney Thornton. Are the best, they where so helpful they made me feel like family. The service was quick, I was very satisfied. I recommend these two if you looking for a vehicle come to Toyota Thornton Road

Great customer service!!!

Services provided were fast and the representative was knowledgeable of what I needed for my car.

Deb is an awesome service writer. She took great care of of me.

Great Deals all year long with great customer service and best vehicles in town

My experience before and during the current time that we are living in was beyond good. I appreciate the staff for all that they do because some other places may not be so humble to you during these days and time. The issue that you have will be successful and done!

Went in for an oil change, service was friendly and fast .

service manager Debbie was extremely nice! Everything went perfect as usual every time I get my Tundra serviced there.

I was treated fairly I had a good experience. When a problem occurred they made it right

My car was towed in for repairs and took 2 1/2 weeks to fix. There communication was awful. Had hard time reaching anyone. Calls weren’t returned in a timely manner if at all.

Anthony Cox and Solomon provided excellent customer service!

My experience with Autonation was simply the best! I had a great Salesperson who was so very knowledgeable about the car and made sure that we were too! Thank you Dwight!Mr. Kim our finance person was so professional and a joy to work with! I would recommend this dealership and these individuals to anyone looking to purchase a vehicle!

Good service ,no complaints. you can't make everyone happy .

He was very helpful & pleasant

Tony Thornton was very patient in explaining everything. We had to wait for the car mats. Tony was very good in keeping up communication. All in all, we had a very good experience.

Very dishonest people. I was lied to misled, and avoided for months. Go to any other dealership for this one. Terrible customer service, and the saddest part is that the general manger is very rude and unhelpful too. He only cares about numbers no matter how dishonestly the come about. BEWARE!!

On time!

Anthony Cox was my service advisor and he was very professional, courteous and informative.

Had to go for a normal service for tire rotation. Asked to get the air checked and my bumper since it looks like there is a gap between my headlights and number. The pumper was last serviced with Toyota collision department. Trekked getting in touch with them several times while my repairs were still under warranty and no one ever got back to me. Turns out it wasn?t repaired properly in the first place and the tire air pressure wasn?t checked. Also, they never turned off the maint. Required sign. Used to love going there years ago but last couple years their service has gone way down.

My experience was amazing! I am the proud recipient of a 2021 Toyota Camry SE! I want to thank Brian and Carl for their help and awesome customer service! Autonation Toyota at Thornton Rd is one awesome DEALERSHIP! THANK YOU GUYS AGAIN I AM FOREVER GRATEFUL!

Service was due to a factory recall. Service department appears professional and knowledgeable. They also seemed to abide by COVID safety procedures!

Head light went out, purchased the bulb and the Service Dept changed it. The Service Dept is always professional and pleasant

Great experience with the salesperson he’s now is my friend Mrs Balde Mrs Balde he’s bilingual and very nice person

My experience was extremely professional. I want to THANK the sales team for Wonderful Service. Mr. James Hall & Dwight Joiner were GREAT!! I’m LOVING my NEW CAR!!!!😬 I DEFINITELY WILL be sending ANY who needs a car to AUTONATION TOYOTA THORNTON ROAD!!!🙌👏🤝🙏

It was a great experience, I love my Toyota RAV4!!

Toyota has proven over and over that they're worthy of my business. If you want fast, reliable service, honest advisor, followup for quality control, Toyota is your key to these standards. Thank you Anthony!

Terrible buying experience. Bought a 2008 Jeep Wrangler 4x4 with 47K miles which appeared to be a great deal. After taking it to my mechanic of 11 years(same company I've used for all my vehicle purchases), this Jeep needed maintenance ranging from differential fluid changes, leaks/gaskets, plus cv and ball joint replacements. The estimate was $3,500 in repairs. This location decided not to complete the repairs, so I cancelled the transaction within the 5 day window. If you decide to purchase from this dealer, then I HIGHLY recommend having a thorough vehicle inspection. I always spend $100-$150 upfront for an inspection for this very reason.

Most of the process was handled over the phone very effectively. The salesman was pleasant and knowledgeable. He followed up with us promptly on information needed. The salesman gave us a good deal on a good car.

Don't buy from Autonation Toyota!! I purchased a used Rav4 from them 2 weeks ago. They prepare to vehicle to sell and for to be safe and reliable for their customers. Within 2 days of leaving the dealership we had a tire going flat. I checked it out to see if it had a nail or screw in it. No it had a plug in the tire. There is NO way this car sat on the lot and the tire wasn't continuously inflated by the dealership. Very unethical and deceptive!! I would not recommend this dealership!!!!

Had an appointment to just get a complimentary checkup/tipoff at11:30am and got there on time, yet my car did not even get pulled to be looked at until 1pm after I went to the gentleman to ask what was taking so long. I waited yet another hour and a half until I went back out and found that my car had been done for a little while yet I had not been notified because he was with another customer and "couldn't stop to let me get my car and go". Horrible service!! I should NOT have had to wait so long for something so simple ESPECIALLY since I had an appointment.

The Salesman William M. was very professional, helpful, and pleasent. The Finance agent, Carl, was also very nice to work with. Chris, the tag and title expert was also very helpful. I enjoyed my experience at this Autonation location. Thanks again. Bob Staats.

Very nice and always professional

Pretty good didn't have to wait long on service. Waiting room was clean.

I recently had to switch to a different AutoNation dealership because the last one was sold and no longer honoring my pre-purchased oil & filter changes. I was distraught but came to AutoNation Toyota and they graciously honored them for me. Excellent Customer Care/Service from start to finish! Was treated with dignity, respect and never a moment where I felt unwelcomed or them trying to upsale me on any other services or maintenance not needed or due! I was very pleased all the way and will definitely be looking at AutoNation when it comes time for my next service, and new vehicle!

I always receive exceptional service when I go for maintenance and repairs. I usually request Joshua Bender. Always receive great service.

Good service and friendly service reps made my experience good. Would recommend this dealership to others.

If we’re ever in the market for another new vehicle we will definitely deal with Travis. We will also recommend him to our family and friends. He is knowledgeable, patient, personable and a pleasure to deal with.

I always receive exceptional service when I go for maintenance and repairs. I usually request Joshua Bender. Always receive great service.

The guy that sold me my car was very patient. The finance guy was nice and explained things so I could understand. They delivered my car because I was having a transportation problem. That was a nice touch. It would have been nice if they had cleaned the inside though. They did have to bring it from another dealership. My complaint would be that it took most of the day

I bought my 2017 Tundra here. It was my first online purchase. I got a fair deal on the truck. The truck looked way better in person! Photos did not do it justice. Extremely pleased. Between Jade and Bryan, you couldn’t ask for more honest and reliable group of folks! Shipping to Texas was also very reasonable. I would not hesitate one second from making another purchase with Toyota Thornton Road.

Curtis Gammage was so nice, patient and understanding. Curtis provided total customer satisfaction.

Mamadu was incredibly helpful. He answered all of my questions and more. I was impressed with his knowledge of the cars. He made my experience efficient as well! Overall, I recommend going in to see Mamadu for your next purchase!

My over all experience at Toyota was great. The salesman was very informative and helpful with completing the sale.

My wife and I bought cars here this weekend. We worked with Matt Metts and he was amazingly helpful and made the two purchases quick and easy.

We bought a used car from a different dealer, which turned out to have a lot of issues. The service department was exceptional in helping us through fixing the many issues.

T. Carter @ Toyota West!!

william got the deal I was seeking. nice vehicle choices!

We purchased a used 2018 Toyota Camry from Autonation Toyota and I want to say that my wife and I are very happy with this car. Everybody was very professional and all our questions were answered quickly.

I had a good experience at Toyota of lithia springs. I never have a issue when I go there.

When someone makes an appointment and reserves parts ( key and fob ) they should make sure to hold those parts. I reserved both items in advance of a service in 3-4 days and when I arrived for the service the fob was gone. I had to make another appointment to get the fob along with programming. I live 35-40 minutes away so it’s a real pain to come back. By the way I have two Tundras that I’ve serviced there for years.

I go to AutoNation Toyota on Thornton Rd every time to get my car serviced. The staff is always attentive to your needs and the service rep is courteous and keep you informed on the time when your vehicle will be ready.

Had an awful experience with another dealer and will never buy anything other than Toyota again. The only drawback if paying out right is you can only use one check. I Tried writing a check from two different bank accounts for my purchase but their system does not allow this other than that went pretty smoothly.

Great response to customers concerns. No one is perfect but it makes a difference when they can admit to errors and try to make the wrongs right!! They have a customer in me!!

What Can I Mr Keith Russ worked hard and long to put me on my new ride against all odds. If he says he can do it welp he can do it. He ?s a man of his word. I gave up but he didn?t. He and the rest of the Toyota Auto Nation team located on Thornton Rd is the best But Mr Keith Russ is The Man to see.

great service each time was there

AutoNation @ Thornton Rd definitely takes care of their customers. I knew what I wanted when I came in and recieved EXACTLY THAT! William McNiece worked with me to make sure I got a car with all the accesories that I wanted and got me a great price. I spent less time at the dealership than I do at the grocery store. I noticed a few scratches on the vehicle when I got it home & William texted me back immediately and is in the process of getting it fixed for me and I couldn't be happier. If you're looking for a great reliable vehicle this is the place to go ! & ask for William :)

I went for an oil change and not only did they waste 3 hours of my time, I still didn't get an oil change because someone forgot to take my car back over to the service department when they tried to convince me to trade it in for a low-ball offer. 2012-2014 Camrys have a faulty torque converter, a problem that I brought the car in previously to have repaired. It is now occurring again and is getting worse. Come to find out, the method they previously used to address the issue was not correct and my torque converter needs replacing also. When I took it there initially, it was under warranty (I actually thought it was a recall) but they just updated the car's ECM software as that was the protocol at that time. Since then, Toyota acknowledged the issues with the torque converter and has since began replacing them. No notification was sent to owners though. The repair of my vehicle, however, they said, is not covered even though I originally took it there for the very problem that they admittedly did not fix properly the first time. So, after 3 hours of trying to convince me that I needed to get another car because it costs more for me to pay to repair it, my car still has a bad torque converter which could potentially cause just enough of hesitation when shifting from 1st to 2nd gear that I could be rear-ended and I don't have the oil change that I requested. Absolutely unacceptable!

Working with Anthony Thornton, Anthony Ortiz , and Ornella has been a true pleasure. There was a never a time I felt pressured to accept a deal and they made sure I was comfortable with all terms and conditions of the bank. Anthony T. was very patient, he made sure to give me the "real" of car buying. Ash is the closer! He is always so pleasant and eager to give advice. I would recommend Autonation, as this is my 2nd purchase with them.

Travis made it quick. He helped me find exactly what I wanted and he’s the man the see on arrival. 4044349520

I was helped by someone who made my experience fun and easy. 10/10 would use him again. Travis holtzclaw 4044349520

Travis holtzclaw helped me get into a very nice 2017 Mazda 6 for a very good price, an low down payment. Was very patient an did everything that any salesman could possibly do for a customer. Call Travis if you need a great deal 404-434-9520

Annual service including tire rotation was done and I received my Toyota back 45 minutes earlier than promised.

Must see TRAVIS. I have been trying to get into a new car for a year now and no one else has been able to get it done for me but he DID!! He was very patient and understanding of my needs . And was able to get me a great deal on my new 2021 Corolla !! Thank you so much Travis ! Y’all text him for your new car ! He was incredible ! (404) 434-9520